This data is a collection of data I took from a survey at my dadŐs shop, HowardŐs Kleine Werks in the Fall of 04. The survey questions are listed here:

Question 1. What model year is your vehicle?
a. 2000 or newer
b. 1995-1999
c. 1990-1994
d. 1980-1989
e. 1979 or older

Question 2. How long have you been coming to Howard's Kleine Werks?
a. This is my first time
b. I have come here two to four times
c. I have been here four to ten times
d. I have been here more than ten times

Question 3. How often do you get your vehicle serviced?
a. Only when it breaks
b. When I remember it needs service
c. I follow recommended service intervals
d. I ensure that my vehicles are always in top condition

Question 4. What was the nature of today's service?
a. Recommended service (tune up, oil change, etc)
b. Diagnostic work for a recurring problem
c. Failed part replacement (such as batteries, alternator, starter, etc.)
d. Timing belt or other required non-failure part replacement
e. Major repairs (head gasket, engine replacement, clutch replacement, etc.)

Question 5. How do you feel about the quality of your vehicle's service?
a. poor
b. fair
c. average
d. above average
e. great service

Question 6. Would you recommend Howard's Kleine Werks to a friend?
a. Never, and I would speak poorly of the service
b. Probably not
c. Only if I was asked
d. Probably yes
e. Yes, and I do frequently

From this I intended to analyze if there was a relationship between people returning to have their cars worked on again and their satisfaction, and if their maintenance plan affected the work that they were having done. I took this survey over the course of one month at the shop, by handing out survey cards to customers as they paid and took their car home. Though this was voluntary response, 100% of the survey cards handed out were filled out. It was mentioned during this collection that I would be using the data for a class project, which likely influenced return, but not the data collected.