# Tweets

airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-16 23:36:05 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http://t.co/LM3opxkxch


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: CPoutloud
tweet_created: 2015-02-16 23:48:48 -0800
tweet_location: Washington, DC
text:
@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: brenduch
tweet_created: 2015-02-16 23:52:20 -0800
user_timezone: Buenos Aires
text:
@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: VahidESQ
tweet_created: 2015-02-17 00:00:36 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: brenduch
tweet_created: 2015-02-17 00:01:07 -0800
user_timezone: Buenos Aires
text:
@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: JustOGG
tweet_created: 2015-02-17 01:18:29 -0800
tweet_location: Tweets = My Opinion
user_timezone: Eastern Time (US & Canada)
text:
@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: mrshossruns
tweet_created: 2015-02-17 01:30:32 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: markhlyon
tweet_coord: [38.9058375, -77.00423674]
tweet_created: 2015-02-17 01:54:53 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: DBsViewOnThings
tweet_created: 2015-02-17 02:10:58 -0800
user_timezone: Atlantic Time (Canada)
text:
@united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: followkashyap
tweet_created: 2015-02-17 04:35:00 -0800
tweet_location: USA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: sevnthstar
tweet_created: 2015-02-17 05:04:44 -0800
tweet_location: often underwater
user_timezone: Pacific Time (US & Canada)
text:
@USAirways @AmericanAir How r u supposed to change flights when u can't get thru to reservations? #OneHourOnHold


airline_sentiment: positive
airline: Delta
name: twinkletaters
tweet_coord: [32.07301184, -81.09362691]
tweet_created: 2015-02-17 05:07:11 -0800
tweet_location: Savannah, GA
text:
@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: MiKasuga
tweet_created: 2015-02-17 05:26:15 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on


airline_sentiment: positive
airline: Delta
name: TravellerLukose
tweet_created: 2015-02-17 05:40:59 -0800
text:
@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.


airline_sentiment: neutral
airline: Southwest
name: Tinygami
tweet_created: 2015-02-17 06:07:25 -0800
tweet_location: Michigan
user_timezone: Tehran
text:
@SouthwestAir Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :(


airline_sentiment: neutral
airline: Southwest
name: DubCook
tweet_coord: [21.05483165, -86.78164351]
tweet_created: 2015-02-17 06:13:38 -0800
tweet_location: Downtown Dallas, Texas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Guys, we've got to do something about the inability to check in online for international  flight that has... (1/2)


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: kabell87
tweet_created: 2015-02-17 06:13:59 -0800
text:
@SouthwestAir flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: MMKuderka
tweet_created: 2015-02-17 06:29:14 -0800
user_timezone: Arizona
text:
@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it &amp; my 6yo was scared


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: EBlaikie
tweet_created: 2015-02-17 06:41:24 -0800
text:
@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: elowthers
tweet_created: 2015-02-17 06:44:53 -0800
text:
@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MarkKersten
tweet_created: 2015-02-17 06:52:12 -0800
tweet_location: London, UK
user_timezone: Quito
text:
.@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.


airline_sentiment: positive
airline: United
name: scherzva
tweet_created: 2015-02-17 07:07:18 -0800
tweet_location: ÜT: 34.188976,-118.613497
user_timezone: Eastern Time (US & Canada)
text:
@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: lucasdavidson
tweet_created: 2015-02-17 07:09:37 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: Raven_TheGreat
tweet_created: 2015-02-17 07:17:16 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: CharNewsJunkie
tweet_created: 2015-02-17 07:40:44 -0800
tweet_location: Charlotte, North Carolina
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have been on hold with your Gold reservations line for OVER 3 HOURS now. Flight Cancelled Flightled. Trying to rebook.


airline_sentiment: neutral
airline: United
name: Jamie_Fisher886
tweet_created: 2015-02-17 07:47:09 -0800
tweet_location: Glasgow
user_timezone: London
text:
@united how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :)


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: sankeshw
tweet_created: 2015-02-17 07:50:06 -0800
tweet_location: North West, UK
user_timezone: Casablanca
text:
@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: CBSsoxfan
tweet_created: 2015-02-17 07:55:08 -0800
tweet_location: Rhode Island
text:
@SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: rachaeldoyle21
tweet_created: 2015-02-17 07:55:15 -0800
tweet_location: Portsmouth, UK
text:
@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless


airline_sentiment: negative
negativereason: longlines
airline: United
name: lauralscott
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-17 07:56:25 -0800
tweet_location: ÜT: 40.976702,-72.210688
user_timezone: Quito
text:
@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: sahandmirza
tweet_created: 2015-02-17 08:03:17 -0800
tweet_location: San Francisco, CA
text:
@SouthwestAir been on hold for &gt;30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: tcfitz3
tweet_created: 2015-02-17 08:05:12 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no  Wifi, no personal entertainment. TORTURE


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: PorterHaney
tweet_created: 2015-02-17 08:09:14 -0800
tweet_location: Las Vegas
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: OHaraAmber
tweet_created: 2015-02-17 08:09:46 -0800
tweet_location: Wheatridge,Colo
text:
@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations


airline_sentiment: neutral
airline: Southwest
airline_sentiment_gold: neutral
name: RachFee
tweet_created: 2015-02-17 08:11:29 -0800
tweet_location: London, Ontario, Canada
user_timezone: Central Time (US & Canada)
text:
@southwestair - kind of early but any idea when dates through the first week of sept will come available?


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Jack_Kairys
tweet_created: 2015-02-17 08:11:57 -0800
text:
@USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad


airline_sentiment: neutral
airline: Delta
name: Karimilrodz
tweet_created: 2015-02-17 08:12:43 -0800
tweet_location: Puerto Rico
text:
@JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: MyMissus
tweet_created: 2015-02-17 08:14:09 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Champa24
tweet_created: 2015-02-17 08:15:33 -0800
text:
@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: mrs_laurelanne
tweet_created: 2015-02-17 08:15:39 -0800
text:
@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: DaxJeter
tweet_created: 2015-02-17 08:16:19 -0800
tweet_location: Nashville,TN
text:
@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: portugrad
tweet_created: 2015-02-17 08:19:50 -0800
tweet_location: Chicagoland Area
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: kristaallison28
tweet_created: 2015-02-17 08:24:40 -0800
tweet_location: orlando
text:
@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated!


airline_sentiment: neutral
airline: Southwest
name: momof43s
tweet_coord: [38.56979708, -75.1096009]
tweet_created: 2015-02-17 08:26:24 -0800
user_timezone: Eastern Time (US & Canada)
text:
“@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http://t.co/xmRvR4lGEg http://t.co/wJoc9f14SU”@tori_leggieri


airline_sentiment: neutral
airline: Southwest
name: matthewhyah
tweet_created: 2015-02-17 08:26:31 -0800
tweet_location: USA
text:
@SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: DaFuente
tweet_created: 2015-02-17 08:26:40 -0800
tweet_location: Atlanta, GA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I’ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: challemann
tweet_created: 2015-02-17 08:28:37 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: faithfabulous
tweet_created: 2015-02-17 08:33:08 -0800
tweet_location: District of Corruption
user_timezone: Quito
text:
@SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: TheSapphireLife
tweet_created: 2015-02-17 08:35:45 -0800
tweet_location: Boston, MA
text:
@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...


airline_sentiment: positive
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-17 08:36:06 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: mtezna
tweet_created: 2015-02-17 08:36:09 -0800
tweet_location: Virginia
user_timezone: Eastern Time (US & Canada)
text:
@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: GameDaySweetie
tweet_created: 2015-02-17 08:36:27 -0800
tweet_location: Nashville, TN
text:
@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: jjenreich
tweet_created: 2015-02-17 08:39:10 -0800
tweet_location: Fort Lauderdale
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir too bad I'm getting this memo: "Your reservation contains modifications that prevent you from changing it online." #FUSTURATED


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: JessonaJourney
tweet_created: 2015-02-17 08:39:10 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Is today's JetBlue Flight 918 (NYC-&gt;BOS) delayed? My app says on time and the website says it's not...


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: BhutanOrient
tweet_created: 2015-02-17 08:40:01 -0800
tweet_location: Bhutan
user_timezone: Pacific Time (US & Canada)
text:
@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: juliadavis
tweet_created: 2015-02-17 08:40:03 -0800
tweet_location: Atlanta, Georgia
user_timezone: Eastern Time (US & Canada)
text:
Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: TheTaxDiva
tweet_created: 2015-02-17 08:41:42 -0800
tweet_location: MiamiHoustonDCHouston
user_timezone: Central Time (US & Canada)
text:
@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: kat_volk
tweet_created: 2015-02-17 08:42:37 -0800
tweet_location: Tucson, AZ and Vancouver, BC
user_timezone: Arizona
text:
.@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.


airline_sentiment: neutral
airline: Virgin America
name: PlayjtLV
tweet_coord: [36.08546367, -115.31814055]
tweet_created: 2015-02-17 08:43:42 -0800
tweet_location: Las Vegas, NV
text:
“@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” @JenniferDawnPro


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: JasonPlizga
tweet_created: 2015-02-17 08:44:05 -0800
text:
@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: mal0877
tweet_created: 2015-02-17 08:47:07 -0800
text:
@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: RichieGlod
tweet_created: 2015-02-17 08:47:25 -0800
text:
@SouthwestAir do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days?


airline_sentiment: positive
airline: Virgin America
name: BBahreman
tweet_created: 2015-02-17 08:48:29 -0800
tweet_location: Living in a Gangsters Paradise
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: richardkerris
tweet_coord: [37.62006843, -122.38822083]
tweet_created: 2015-02-17 08:48:55 -0800
tweet_location: Los Gatos, CA
text:
@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO


airline_sentiment: positive
airline: US Airways
name: northerninsgr
tweet_created: 2015-02-17 08:49:13 -0800
tweet_location: Maine
text:
@USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge


airline_sentiment: neutral
airline: Delta
name: kbosspotter
tweet_created: 2015-02-17 08:49:16 -0800
tweet_location: Logan International Airport
user_timezone: Atlantic Time (Canada)
text:
@JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: laura_crom
tweet_created: 2015-02-17 08:49:38 -0800
tweet_location: boston
user_timezone: Quito
text:
@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1)


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: alvintylaw
tweet_created: 2015-02-17 08:49:42 -0800
tweet_location: Island of Oahu, Hawaii
text:
@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!


airline_sentiment: neutral
airline: Delta
name: BritishAirNews
tweet_created: 2015-02-17 08:50:06 -0800
tweet_location: UK
user_timezone: Sydney
text:
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: MakebaMakeba
tweet_created: 2015-02-17 08:50:50 -0800
text:
@JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people


airline_sentiment: neutral
airline: US Airways
name: laura_crom
tweet_created: 2015-02-17 08:51:21 -0800
tweet_location: boston
user_timezone: Quito
text:
@USAirways on your website and on your boards at Logan it said it was on time, so we went through security and got to the gate (2)


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: Champa24
tweet_created: 2015-02-17 08:51:31 -0800
text:
@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: SkySmiles737
tweet_created: 2015-02-17 08:52:12 -0800
text:
@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TheTaxDiva
tweet_created: 2015-02-17 08:52:25 -0800
tweet_location: MiamiHoustonDCHouston
user_timezone: Central Time (US & Canada)
text:
@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh


airline_sentiment: neutral
airline: Delta
name: kbosspotter
tweet_created: 2015-02-17 08:52:42 -0800
tweet_location: Logan International Airport
user_timezone: Atlantic Time (Canada)
text:
@JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: TheTaxDiva
tweet_created: 2015-02-17 08:52:49 -0800
tweet_location: MiamiHoustonDCHouston
user_timezone: Central Time (US & Canada)
text:
@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: onestitchshort
tweet_created: 2015-02-17 08:53:59 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: MakebaMakeba
tweet_created: 2015-02-17 08:54:28 -0800
text:
@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: AlexRolek
tweet_created: 2015-02-17 08:54:49 -0800
tweet_location: San Diego, CA
text:
@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: itsjustdoc
tweet_created: 2015-02-17 08:55:48 -0800
tweet_location: Ohio
user_timezone: Quito
text:
@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: matthewhyah
tweet_created: 2015-02-17 08:56:04 -0800
tweet_location: USA
text:
@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: MakebaMakeba
tweet_created: 2015-02-17 08:56:43 -0800
text:
@JetBlue my request has nothing to do with rescheduling. But customer service has such a bad attitude today. #badservice


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: itsjustdoc
tweet_created: 2015-02-17 08:56:55 -0800
tweet_location: Ohio
user_timezone: Quito
text:
@USAirways no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Jamayka
tweet_created: 2015-02-17 08:57:53 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures


airline_sentiment: positive
airline: United
name: mchooyah
tweet_created: 2015-02-17 08:58:02 -0800
user_timezone: Mazatlan
text:
@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: portugrad
tweet_created: 2015-02-17 08:58:03 -0800
tweet_location: Chicagoland Area
user_timezone: Central Time (US & Canada)
text:
@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: eguroff
tweet_created: 2015-02-17 08:58:51 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir have you considered adding the "we'll call you back when we have someone free" feature to your support line?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TullamoreEims
tweet_created: 2015-02-17 09:00:47 -0800
tweet_location: Dublin Raised | Brooklyn Based
user_timezone: Dublin
text:
@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: CanadianCowgirl
tweet_created: 2015-02-17 09:01:07 -0800
tweet_location: Nova Scotia
user_timezone: Eastern Time (US & Canada)
text:
@united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!


airline_sentiment: positive
airline: Delta
name: ClassyMalick
tweet_created: 2015-02-17 09:02:00 -0800
tweet_location: NY
text:
@JetBlue @EllaHenderson omg!  Wish I had a flight today!  Haha there's always next time!  Have fun at #LFT5


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: TJGoertz
tweet_created: 2015-02-17 09:02:02 -0800
tweet_location: Toronto
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: DAngel082
tweet_created: 2015-02-17 09:02:33 -0800
tweet_location: New York
text:
@USAirways  to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is


airline_sentiment: neutral
airline: United
name: BhutanOrient
tweet_created: 2015-02-17 09:03:01 -0800
tweet_location: Bhutan
user_timezone: Pacific Time (US & Canada)
text:
@united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: elliemybellie
tweet_created: 2015-02-17 09:04:11 -0800
text:
@SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: blackrivervaper
tweet_created: 2015-02-17 09:05:23 -0800
text:
@SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: Kyle_Clarke528
tweet_created: 2015-02-17 09:05:32 -0800
tweet_location: Worthington, Ohio
user_timezone: Central Time (US & Canada)
text:
@USAirways want to bump up my seet to first class for two Cancelled Flightlations in 24hrs?? what a joke


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: mal0877
tweet_created: 2015-02-17 09:05:35 -0800
text:
@SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MiKasuga
tweet_created: 2015-02-17 09:06:09 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.


airline_sentiment: neutral
airline: Delta
name: heykaitlinmary
tweet_created: 2015-02-17 09:06:22 -0800
tweet_location: california ☀️
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue Hopefully next time! Can I send you my future itineraries so the next one can be planned when I'm there? 😂😂


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: BhutanOrient
tweet_created: 2015-02-17 09:06:26 -0800
tweet_location: Bhutan
user_timezone: Pacific Time (US & Canada)
text:
@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: tamajared
tweet_created: 2015-02-17 09:08:14 -0800
tweet_location: DC / MIA
user_timezone: Quito
text:
@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: BhutanOrient
tweet_created: 2015-02-17 09:08:19 -0800
tweet_location: Bhutan
user_timezone: Pacific Time (US & Canada)
text:
@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: AndreybohdanY
tweet_created: 2015-02-17 09:08:35 -0800
text:
@USAirways 
That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: iBrianWeaver
tweet_created: 2015-02-17 09:09:13 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I've been on hold for an hour &amp; a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!


airline_sentiment: positive
airline: United
name: jsumiyasu
tweet_created: 2015-02-17 09:12:04 -0800
tweet_location: So Cal
user_timezone: Pacific Time (US & Canada)
text:
@united @jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: alsonmusical
tweet_created: 2015-02-17 09:12:09 -0800
tweet_location: Yauco, Puerto Rico
user_timezone: Central Time (US & Canada)
text:
@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: simuLate Flightthis
tweet_created: 2015-02-17 09:13:11 -0800
tweet_location: Queens
user_timezone: Quito
text:
@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled.


airline_sentiment: positive
airline: United
name: BhutanOrient
tweet_created: 2015-02-17 09:13:35 -0800
tweet_location: Bhutan
user_timezone: Pacific Time (US & Canada)
text:
@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, "Fly the Friendly Skies."


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: simuLate Flightthis
tweet_created: 2015-02-17 09:13:52 -0800
tweet_location: Queens
user_timezone: Quito
text:
@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: Darshan7Patel
tweet_created: 2015-02-17 09:14:28 -0800
text:
@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.


airline_sentiment: neutral
airline: Delta
name: thegayngler
tweet_created: 2015-02-17 09:14:31 -0800
tweet_location: NY, NY
user_timezone: Atlantic Time (Canada)
text:
@JetBlue Ok great thanks! I had a great flight, FYI. I'm excited to fly again. I just was frustrated I was not able to check in.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: KayyRahh_xo
tweet_coord: [41.79493709, -71.48004413]
tweet_created: 2015-02-17 09:15:03 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport &amp; now I'm losing 2 days from trip


airline_sentiment: neutral
airline: Southwest
name: JasenVinlove
tweet_created: 2015-02-17 09:15:08 -0800
tweet_location: St. Louis
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir could you tell me if any upgrades are available on a flight out of STL tomorrow morning.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: SeanHerwaldt
tweet_created: 2015-02-17 09:15:38 -0800
tweet_location: Kanasa City
user_timezone: Central Time (US & Canada)
text:
.@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: portugrad
tweet_created: 2015-02-17 09:17:08 -0800
tweet_location: Chicagoland Area
user_timezone: Central Time (US & Canada)
text:
@USAirways I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: erickofiejones
tweet_created: 2015-02-17 09:17:27 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I was completely ripped of by US Airways today never fly this airline  I am contacting my local news


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: BhutanOrient
tweet_created: 2015-02-17 09:17:35 -0800
tweet_location: Bhutan
user_timezone: Pacific Time (US & Canada)
text:
@united + besides, no small degree of self-interest. We take that route several times a year &amp; would hate to be in that situation.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: shannonhannon
tweet_created: 2015-02-17 09:18:17 -0800
text:
@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Jamayka
tweet_created: 2015-02-17 09:18:26 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@USAirways when I call it says y'all are too busy and to call back Late Flightr.  this is terrible customer service.  what will you do about it?


airline_sentiment: positive
airline: United
name: BhutanOrient
tweet_created: 2015-02-17 09:19:55 -0800
tweet_location: Bhutan
user_timezone: Pacific Time (US & Canada)
text:
@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: erickofiejones
tweet_created: 2015-02-17 09:20:27 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: KatieAmmon
tweet_created: 2015-02-17 09:20:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?


airline_sentiment: positive
airline: Southwest
name: chaseagiles
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-17 09:21:03 -0800
tweet_location: Midvale, UT
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Masterpeacefull
tweet_created: 2015-02-17 09:21:45 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR &amp; JFK is always the intelligent option.


airline_sentiment: neutral
airline: United
name: BhutanOrient
tweet_created: 2015-02-17 09:21:56 -0800
tweet_location: Bhutan
user_timezone: Pacific Time (US & Canada)
text:
@united + UA has been rolling out improvements too, we think. Hoping they'll catch up soon? Meantime, ANA is our preference!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: erickofiejones
tweet_created: 2015-02-17 09:22:51 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: AndrewBarco1
tweet_created: 2015-02-17 09:23:01 -0800
tweet_location: Usually in a plane
user_timezone: Eastern Time (US & Canada)
text:
@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!


airline_sentiment: neutral
airline: US Airways
name: lauras_music
tweet_created: 2015-02-17 09:25:05 -0800
tweet_location: Ohio
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Im researching a flight &amp; noticed a small issue w/class of service between your site &amp; other sites. Could Reservations help me?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: cristalyze
tweet_created: 2015-02-17 09:25:08 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways &amp; there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: mac8315
tweet_created: 2015-02-17 09:25:56 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: StarkTTT
tweet_created: 2015-02-17 09:26:32 -0800
tweet_location: Château d'If
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?


airline_sentiment: neutral
airline: Delta
name: BritishAirNews
tweet_created: 2015-02-17 09:28:07 -0800
tweet_location: UK
user_timezone: Sydney
text:
@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/frrfxCCw7Z http://t.co/nKlW9SsVRQ


airline_sentiment: neutral
airline: Southwest
name: DaxJeter
tweet_created: 2015-02-17 09:28:19 -0800
tweet_location: Nashville,TN
text:
@SouthwestAir I am but it says yall are sold out. Me &amp; My coworkers would need to get out first available


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: jjenreich
tweet_created: 2015-02-17 09:28:50 -0800
tweet_location: Fort Lauderdale
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!


airline_sentiment: neutral
airline: Southwest
name: JimmyCarrigan85
tweet_created: 2015-02-17 09:29:15 -0800
tweet_location: Chicago, IL
text:
@SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!


airline_sentiment: positive
airline: Southwest
name: kforbriger
tweet_created: 2015-02-17 09:29:30 -0800
tweet_location: Philly
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: alsonmusical
tweet_created: 2015-02-17 09:30:14 -0800
tweet_location: Yauco, Puerto Rico
user_timezone: Central Time (US & Canada)
text:
@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting


airline_sentiment: neutral
airline: United
name: stephbahnie
tweet_created: 2015-02-17 09:31:09 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: caralageson
tweet_created: 2015-02-17 09:31:17 -0800
tweet_location: Cleveland, Ohio
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: leahennessy
tweet_created: 2015-02-17 09:31:38 -0800
tweet_location: Cambridge, MA
text:
@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: alsonmusical
tweet_created: 2015-02-17 09:31:42 -0800
tweet_location: Yauco, Puerto Rico
user_timezone: Central Time (US & Canada)
text:
@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500


airline_sentiment: neutral
airline: United
name: rajuchinthala
tweet_created: 2015-02-17 09:31:47 -0800
tweet_location: Indianapolis
user_timezone: Eastern Time (US & Canada)
text:
Thx! Stand by! “@united: @rajuchinthala I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH”


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: etachoir
tweet_created: 2015-02-17 09:32:31 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: alsonmusical
tweet_created: 2015-02-17 09:32:34 -0800
tweet_location: Yauco, Puerto Rico
user_timezone: Central Time (US & Canada)
text:
@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: leahennessy
tweet_created: 2015-02-17 09:32:57 -0800
tweet_location: Cambridge, MA
text:
@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: TaiScott11
tweet_created: 2015-02-17 09:33:44 -0800
text:
@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: clements221
tweet_created: 2015-02-17 09:33:52 -0800
text:
@SouthwestAir can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours.  Would love to DM flight info. Thank you.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Aeisinger
tweet_created: 2015-02-17 09:35:36 -0800
tweet_location: Deerfield
user_timezone: Mountain Time (US & Canada)
text:
@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ljsbrooks
tweet_created: 2015-02-17 09:36:25 -0800
text:
@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: clements221
tweet_created: 2015-02-17 09:36:48 -0800
text:
@SouthwestAir Thank you.  Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: clements221
tweet_created: 2015-02-17 09:37:12 -0800
text:
@SouthwestAir Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter? thanks you.


airline_sentiment: neutral
airline: US Airways
name: bradleycfox
tweet_created: 2015-02-17 09:37:29 -0800
tweet_location: Seattle, WA / 36,000 feet
user_timezone: Pacific Time (US & Canada)
text:
@USAirways will my known traveler no. transfer over from @AmericanAir ? when I check in at t-24 as an AA elite I can get choice seats?


airline_sentiment: positive
airline: Southwest
name: Bkloomer
tweet_created: 2015-02-17 09:38:07 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.


airline_sentiment: neutral
airline: US Airways
name: KristinKlutz
tweet_created: 2015-02-17 09:38:14 -0800
text:
@USAirways I left my son's Duke hat on flight #1761 last night. It says "Mason" on the back. Any way of locating it? Thanks in advance!


airline_sentiment: neutral
airline: United
name: Trizzy412
tweet_created: 2015-02-17 09:39:43 -0800
tweet_location: pittsburgh
user_timezone: Eastern Time (US & Canada)
text:
@united thank you!!!!! And next flight to Durango then driving to Farmington New Mexico for work! But hitting the slopes in Durango!


airline_sentiment: positive
airline: Delta
name: Buttercup1121
tweet_created: 2015-02-17 09:39:49 -0800
tweet_location: ELL LAY
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what


airline_sentiment: positive
airline: Southwest
name: harrngtn
tweet_created: 2015-02-17 09:40:35 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.


airline_sentiment: positive
airline: United
name: brenttaylor
tweet_created: 2015-02-17 09:45:42 -0800
user_timezone: Central Time (US & Canada)
text:
@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ


airline_sentiment: neutral
airline: United
name: BlueOceanTweets
tweet_created: 2015-02-17 09:45:44 -0800
tweet_location: Halifax, Nova Scotia
user_timezone: Atlantic Time (Canada)
text:
@United Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Champa24
tweet_created: 2015-02-17 09:46:27 -0800
text:
@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?


airline_sentiment: neutral
airline: United
name: MelodyKho
tweet_created: 2015-02-17 09:47:29 -0800
tweet_location: NYC, Toronto
user_timezone: Quito
text:
@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: oheyjasmine
tweet_created: 2015-02-17 09:47:52 -0800
tweet_location: Puerto Rico
user_timezone: Hawaii
text:
@JetBlue Been dealing with a Cancelled Flightled flight since last night &amp; was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ColtSTaylor
tweet_created: 2015-02-17 09:48:54 -0800
tweet_location: All Over The World
text:
@united of course I need help.  I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.


airline_sentiment: positive
airline: Virgin America
name: ryan_kravontka
tweet_created: 2015-02-17 09:49:13 -0800
tweet_location: Los Angeles, CA
user_timezone: Tijuana
text:
@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome


airline_sentiment: neutral
airline: United
name: rakerr
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-17 09:50:20 -0800
user_timezone: Mountain Time (US & Canada)
text:
@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a "kid" section (near the back) ;)


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: itsjustdoc
tweet_created: 2015-02-17 09:50:33 -0800
tweet_location: Ohio
user_timezone: Quito
text:
@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation


airline_sentiment: neutral
airline: Southwest
name: DustinSoper
tweet_created: 2015-02-17 09:50:56 -0800
tweet_location: Nashville, TN
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under "Flight Status":? Thx!


airline_sentiment: positive
airline: Delta
name: iSocialFanz
tweet_created: 2015-02-17 09:51:00 -0800
tweet_location: Phoenix, Az
user_timezone: Arizona
text:
@JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: ColtSTaylor
tweet_created: 2015-02-17 09:51:25 -0800
tweet_location: All Over The World
text:
@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: Kyle_Clarke528
tweet_created: 2015-02-17 09:51:41 -0800
tweet_location: Worthington, Ohio
user_timezone: Central Time (US & Canada)
text:
@USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.


airline_sentiment: positive
airline: Southwest
name: PaytonTaylor129
tweet_created: 2015-02-17 09:55:44 -0800
tweet_location: Nashville, TN
user_timezone: Quito
text:
@SouthwestAir LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: texasjuls
tweet_created: 2015-02-17 09:56:23 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: susanpaint
tweet_created: 2015-02-17 09:58:13 -0800
text:
@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ALHphoto
tweet_created: 2015-02-17 09:58:42 -0800
tweet_location: Raleigh,NC
user_timezone: Atlantic Time (Canada)
text:
@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: jrrodrig57
tweet_created: 2015-02-17 09:58:54 -0800
text:
@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: rfogarty41
tweet_created: 2015-02-17 09:59:46 -0800
text:
@united is Late Flight again.  Everyone braved the weather and 40 passengers are waiting for a flight crew.  Really!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JenSpnSuperstar
tweet_created: 2015-02-17 10:00:17 -0800
tweet_location: Houston, Texas
user_timezone: Central Time (US & Canada)
text:
@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum.  Blegh


airline_sentiment: neutral
airline: US Airways
name: JKrace45
tweet_created: 2015-02-17 10:00:51 -0800
text:
@USAirways is there any way that you could hold flight 628 in CLT my husband is stuck in the security check line. flight scheduled for 1PM


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ALHphoto
tweet_created: 2015-02-17 10:01:38 -0800
tweet_location: Raleigh,NC
user_timezone: Atlantic Time (Canada)
text:
@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before


airline_sentiment: positive
airline: Southwest
name: GameDaySweetie
tweet_created: 2015-02-17 10:02:12 -0800
tweet_location: Nashville, TN
text:
@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response


airline_sentiment: negative
negativereason: Late Flight
airline: Virgin America
name: jonovoss
tweet_created: 2015-02-17 10:02:26 -0800
tweet_location: Washington, DC
user_timezone: Atlantic Time (Canada)
text:
@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?


airline_sentiment: positive
airline: United
name: MaryStinchfield
tweet_created: 2015-02-17 10:04:55 -0800
tweet_location: Massachusetts
text:
@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: tcfitz3
tweet_created: 2015-02-17 10:04:58 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
@united Not fast enough.  No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jameypricephoto
tweet_created: 2015-02-17 10:08:27 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault....


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: alsonmusical
tweet_created: 2015-02-17 10:09:27 -0800
tweet_location: Yauco, Puerto Rico
user_timezone: Central Time (US & Canada)
text:
@JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue


airline_sentiment: neutral
airline: United
name: MoonSetGallery
tweet_created: 2015-02-17 10:09:50 -0800
tweet_location: Southern New Jersey
user_timezone: Eastern Time (US & Canada)
text:
@united Is there a direct number to call to request a refund?  Its telling me its not valid as I changed the ticket.  No number on site


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: cnichols9
tweet_created: 2015-02-17 10:09:51 -0800
tweet_location: Georgia
text:
@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: CaliNigga62B
tweet_created: 2015-02-17 10:09:55 -0800
text:
@SouthwestAir yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: LedPinkCloudz
tweet_created: 2015-02-17 10:11:24 -0800
tweet_location: Las Vegas, NV
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir are you kidding me?  I needed help yesterday. I'm now landed and waiting for my connection.  Never will I fly southwest again!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: JaleenaPosty
tweet_created: 2015-02-17 10:11:35 -0800
text:
@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: MsDMichelle
tweet_created: 2015-02-17 10:13:00 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@united Second day &amp; attempt trying to leave IAD &amp; I'm on another plane delayed for mechanical issues. Over an hour delayed!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: LedPinkCloudz
tweet_created: 2015-02-17 10:13:33 -0800
tweet_location: Las Vegas, NV
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm.  Your employees need an attitude adjustment


airline_sentiment: positive
airline: United
name: RWMann
tweet_created: 2015-02-17 10:14:11 -0800
tweet_location: Port Washington, NY 11050
user_timezone: Eastern Time (US & Canada)
text:
@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: fshubert
tweet_created: 2015-02-17 10:14:38 -0800
tweet_location: Northwestern NJ
user_timezone: Eastern Time (US & Canada)
text:
@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: sampleonephl
tweet_created: 2015-02-17 10:14:41 -0800
tweet_location: NYC
user_timezone: Central Time (US & Canada)
text:
@USAirways it's be nice to take a flight and have some level of consistency / service from the flight attendants. Quality control???


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: jholowka
tweet_created: 2015-02-17 10:14:55 -0800
tweet_location: Toronto
user_timezone: Eastern Time (US & Canada)
text:
@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.


airline_sentiment: neutral
airline: Delta
name: CinziannaP
tweet_created: 2015-02-17 10:15:42 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: BernhardtJH
tweet_created: 2015-02-17 10:20:01 -0800
tweet_location: Columbus, OH
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled.  Decided to drive but gave up holding to process refund


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: justinmcintosh
tweet_created: 2015-02-17 10:21:03 -0800
tweet_location: iPhone: 36.205651,-86.695243
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: RobinDamato
tweet_created: 2015-02-17 10:21:16 -0800
tweet_location: Orchard Park, NY
text:
@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: dallendoug
tweet_created: 2015-02-17 10:26:51 -0800
tweet_location: Washington DC
text:
@SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: dallendoug
tweet_created: 2015-02-17 10:27:34 -0800
tweet_location: Washington DC
text:
@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: courtneymjay
tweet_created: 2015-02-17 10:28:14 -0800
user_timezone: Atlantic Time (Canada)
text:
@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay.  $7 meal voucher. Wow. Customer service!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: dallendoug
tweet_created: 2015-02-17 10:28:33 -0800
tweet_location: Washington DC
text:
@SouthwestAir the person I talked to couldn't do anything not normally available online other than the "no charge" part.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: fshubert
tweet_created: 2015-02-17 10:28:49 -0800
tweet_location: Northwestern NJ
user_timezone: Eastern Time (US & Canada)
text:
@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: _katiewarren
tweet_created: 2015-02-17 10:29:08 -0800
user_timezone: Arizona
text:
@JetBlue glitches on website re: Flight Booking Problems travel &amp; checking in. Nothing between ur site &amp; the airport was communicated, it was a nightmare.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: dallendoug
tweet_created: 2015-02-17 10:29:22 -0800
tweet_location: Washington DC
text:
@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold &amp; have someone else do it???


airline_sentiment: positive
airline: Southwest
name: mrshossruns
tweet_created: 2015-02-17 10:31:24 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: LedPinkCloudz
tweet_created: 2015-02-17 10:33:36 -0800
tweet_location: Las Vegas, NV
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: tamajared
tweet_created: 2015-02-17 10:33:52 -0800
tweet_location: DC / MIA
user_timezone: Quito
text:
@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: ElaineLibrarian
tweet_created: 2015-02-17 10:34:06 -0800
tweet_location: Albany, NY
user_timezone: Central Time (US & Canada)
text:
.@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: LedPinkCloudz
tweet_created: 2015-02-17 10:34:12 -0800
tweet_location: Las Vegas, NV
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: rjewry
tweet_created: 2015-02-17 10:35:09 -0800
text:
@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: sahandmirza
tweet_created: 2015-02-17 10:35:16 -0800
tweet_location: San Francisco, CA
text:
@SouthwestAir Heard apology ~45 times in the &gt;60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: LedPinkCloudz
tweet_created: 2015-02-17 10:35:29 -0800
tweet_location: Las Vegas, NV
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir in my 30 years of flying I have never been so pissed off.  To many incidents for just one flight.


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-17 10:36:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http://t.co/rtQyjCvTQ3


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: zachupton
tweet_created: 2015-02-17 10:36:10 -0800
tweet_location: Beavercreek Ohio
text:
@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!


airline_sentiment: positive
airline: Southwest
name: Masterpeacefull
tweet_created: 2015-02-17 10:36:36 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763


airline_sentiment: neutral
airline: Delta
name: CaseyParksIt
tweet_created: 2015-02-17 10:36:50 -0800
tweet_location: Chicagoland
text:
@JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Dazoulai
tweet_created: 2015-02-17 10:40:44 -0800
text:
@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?


airline_sentiment: positive
airline: Delta
name: nickj1399
tweet_created: 2015-02-17 10:42:53 -0800
text:
@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: The_Chellers
tweet_created: 2015-02-17 10:44:46 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable


airline_sentiment: neutral
airline: United
name: andtheretheygo
tweet_created: 2015-02-17 10:45:53 -0800
text:
@united Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?


airline_sentiment: positive
airline: United
name: pbralick
tweet_created: 2015-02-17 10:45:53 -0800
tweet_location: Colorado
user_timezone: Mountain Time (US & Canada)
text:
@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: rwcrampton
tweet_created: 2015-02-17 10:46:23 -0800
tweet_location: Atlanta Georgia
text:
@SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: BlessedEpiphany
tweet_created: 2015-02-17 10:47:20 -0800
tweet_location: Dallas, TX by way of Tampa, FL
user_timezone: America/Chicago
text:
@usairways and @AmericanAir  4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: paigelarae
tweet_created: 2015-02-17 10:49:35 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: BlessedEpiphany
tweet_created: 2015-02-17 10:49:54 -0800
tweet_location: Dallas, TX by way of Tampa, FL
user_timezone: America/Chicago
text:
@USAirways @AmericanAir  best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: clarelanusse
tweet_created: 2015-02-17 10:50:32 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: sahandmirza
tweet_created: 2015-02-17 10:51:40 -0800
tweet_location: San Francisco, CA
text:
@SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got "unspecified errors"


airline_sentiment: positive
airline: Delta
name: jacobhenenberg
tweet_created: 2015-02-17 10:53:17 -0800
tweet_location: Melbourne, Australia
user_timezone: Melbourne
text:
@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ms06883
tweet_created: 2015-02-17 10:54:00 -0800
tweet_location: fairfield county, connecticut
text:
@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: afioto
tweet_coord: [35.20346242, -80.92218024]
tweet_created: 2015-02-17 10:55:50 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: HelloKansas
tweet_created: 2015-02-17 10:56:17 -0800
tweet_location: Nashville, TN
user_timezone: Eastern Time (US & Canada)
text:
@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: caffiend
tweet_created: 2015-02-17 10:56:53 -0800
tweet_location: San Antonio, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: simuLate Flightthis
tweet_coord: [40.6488643, -73.7944749]
tweet_created: 2015-02-17 10:57:57 -0800
tweet_location: Queens
user_timezone: Quito
text:
@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading.


airline_sentiment: positive
airline: United
name: sarahrib
tweet_created: 2015-02-17 10:58:41 -0800
tweet_location: Plattsburgh, New York
user_timezone: Quito
text:
@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: sahandmirza
tweet_created: 2015-02-17 10:58:54 -0800
tweet_location: San Francisco, CA
text:
@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said "unspecified error" and to call SWA


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: Foxycleo13
tweet_created: 2015-02-17 10:59:46 -0800
tweet_location: Memphis, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: philipasteen
tweet_created: 2015-02-17 11:01:37 -0800
tweet_location: Where you want to be!
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too.


airline_sentiment: positive
airline: Southwest
name: mrs_laurelanne
tweet_created: 2015-02-17 11:01:55 -0800
text:
@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: SSest72
tweet_created: 2015-02-17 11:02:02 -0800
text:
@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: GainesJohnson
tweet_created: 2015-02-17 11:03:11 -0800
tweet_location: Charlottesville, Virginia
user_timezone: Central Time (US & Canada)
text:
@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: SSest72
tweet_created: 2015-02-17 11:03:29 -0800
text:
@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: Foxycleo13
tweet_created: 2015-02-17 11:03:36 -0800
tweet_location: Memphis, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: SSest72
tweet_created: 2015-02-17 11:04:19 -0800
text:
@united with Karen and found her unhelpful and rude  called United at the time &amp; told she could board but Karen would not accept


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: rkasold
tweet_created: 2015-02-17 11:04:41 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx


airline_sentiment: positive
airline: Delta
name: eddieanderson4u
tweet_created: 2015-02-17 11:04:59 -0800
tweet_location: New York, NY
user_timezone: Central Time (US & Canada)
text:
@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: M_RoyceWilliams
tweet_created: 2015-02-17 11:05:33 -0800
tweet_location: CT
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again &amp; on 43rd min.


airline_sentiment: neutral
airline: US Airways
name: Eagles_SAB
tweet_created: 2015-02-17 11:09:07 -0800
tweet_location: Philadelphia, PA
user_timezone: Central Time (US & Canada)
text:
@USAirways Darn it, first in line for no upgrade! Wish I understood the policy. :) http://t.co/xGPaAyFDwt


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: shoobe01
tweet_created: 2015-02-17 11:10:38 -0800
tweet_location: Mission, Kansas
text:
@usairways If I could/wanted to call I wouldn't use the internet to make a reservation.

Site won't work on Chrome, on several computers.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: joelraronoff
tweet_created: 2015-02-17 11:12:28 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: liquidfox1
tweet_created: 2015-02-17 11:13:08 -0800
tweet_location: This is an AD account. 18+
text:
@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: amyegoley
tweet_created: 2015-02-17 11:13:20 -0800
tweet_location: Flowood, MS
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: ShiraJudah
tweet_created: 2015-02-17 11:13:37 -0800
tweet_location: Boston, MA
user_timezone: Greenland
text:
@JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: andresecarvallo
tweet_created: 2015-02-17 11:14:23 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: catmaxed
tweet_created: 2015-02-17 11:15:58 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: Grae_Drake
tweet_created: 2015-02-17 11:16:58 -0800
tweet_location: NYC
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet.  Working is off the table. #disappointed


airline_sentiment: neutral
airline: US Airways
name: DaintyKenyan
tweet_created: 2015-02-17 11:17:45 -0800
tweet_location: Research Triangle Park, N.C.
user_timezone: Quito
text:
@USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jwgonsalves
tweet_created: 2015-02-17 11:20:08 -0800
tweet_location: San Francisco, California
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: gczark
tweet_created: 2015-02-17 11:20:57 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue, I normally ❤️ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi &amp; tv not working properly


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: clarelanusse
tweet_created: 2015-02-17 11:21:03 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this


airline_sentiment: neutral
airline: US Airways
name: zachupton
tweet_created: 2015-02-17 11:21:52 -0800
tweet_location: Beavercreek Ohio
text:
@USAirways unfortunately not. I think I watched it take off from the bus. Rebooked for a Late Flightr flight now #planestrainsandautomobiles


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: clarelanusse
tweet_created: 2015-02-17 11:22:48 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well


airline_sentiment: positive
airline: Delta
name: OBF_Walt
tweet_created: 2015-02-17 11:23:21 -0800
text:
@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: conlach
tweet_created: 2015-02-17 11:23:36 -0800
tweet_location: Bozeman, Montana
user_timezone: Central Time (US & Canada)
text:
@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MBinMD
tweet_created: 2015-02-17 11:23:49 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united - could you please send me a phone # to the refunds department?  We have submitted our claim through email without success.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: EasyEdmund
tweet_created: 2015-02-17 11:23:55 -0800
tweet_location: OH-LA-AZ-NY-AFG-IL-?
text:
@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Dazoulai
tweet_created: 2015-02-17 11:24:48 -0800
text:
@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: jmacie3
tweet_created: 2015-02-17 11:26:18 -0800
text:
@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: DGomezPearlberg
tweet_coord: [40.70749747, -74.17084113]
tweet_created: 2015-02-17 11:27:03 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: TexanHollie
tweet_created: 2015-02-17 11:27:15 -0800
tweet_location: The Lone Star State
user_timezone: Central Time (US & Canada)
text:
@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error &amp; now there are no comp seats


airline_sentiment: neutral
airline: Virgin America
name: paulhting
tweet_created: 2015-02-17 11:27:20 -0800
tweet_location: Charlottesville, VA
user_timezone: Eastern Time (US & Canada)
text:
@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: thodge77
tweet_created: 2015-02-17 11:28:00 -0800
tweet_location: Memphis
user_timezone: Central Time (US & Canada)
text:
@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: izzyflan
tweet_created: 2015-02-17 11:29:12 -0800
text:
@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: thodge77
tweet_created: 2015-02-17 11:29:13 -0800
tweet_location: Memphis
user_timezone: Central Time (US & Canada)
text:
@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: DGomezPearlberg
tweet_coord: [40.70773298, -74.17069948]
tweet_created: 2015-02-17 11:29:29 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: thodge77
tweet_created: 2015-02-17 11:30:13 -0800
tweet_location: Memphis
user_timezone: Central Time (US & Canada)
text:
@united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: j_husucks
tweet_created: 2015-02-17 11:31:08 -0800
text:
@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?


airline_sentiment: positive
airline: Delta
name: DrewRHacker
tweet_created: 2015-02-17 11:31:33 -0800
text:
@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: rkasold
tweet_created: 2015-02-17 11:32:01 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: j_husucks
tweet_created: 2015-02-17 11:32:26 -0800
text:
@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2)


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: j_husucks
tweet_created: 2015-02-17 11:33:32 -0800
text:
@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks


airline_sentiment: neutral
airline: Delta
name: shawnaldridge
tweet_created: 2015-02-17 11:34:44 -0800
tweet_location: Portland, OR
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N/A for a week plus


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: rkasold
tweet_created: 2015-02-17 11:35:33 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-17 11:36:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Times Colonist http://t.co/NzDXRvszWv


airline_sentiment: neutral
airline: Southwest
name: TomVH
tweet_created: 2015-02-17 11:36:40 -0800
tweet_location: Michigan
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir thank you for the response. How can I got about getting the points onto my rewards account?


airline_sentiment: neutral
airline: Southwest
name: bebeabramson
tweet_created: 2015-02-17 11:37:20 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir we desparately need yall to make a nonstop BNA-&gt; TUL! Cmon it'll be popular. 😄 (right, @annebevi @PaulBev1  @MikeAbramson??)


airline_sentiment: positive
airline: Virgin America
name: onerockgypsy
tweet_created: 2015-02-17 11:38:06 -0800
tweet_location: next city
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: paulhting
tweet_created: 2015-02-17 11:38:36 -0800
tweet_location: Charlottesville, VA
user_timezone: Eastern Time (US & Canada)
text:
@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.


airline_sentiment: positive
airline: Southwest
name: famousswan
tweet_created: 2015-02-17 11:39:34 -0800
text:
@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: TomVH
tweet_created: 2015-02-17 11:40:39 -0800
tweet_location: Michigan
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm....


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: LyndsaySignor
tweet_created: 2015-02-17 11:40:57 -0800
tweet_location: New York City
user_timezone: Quito
text:
@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: TomVH
tweet_created: 2015-02-17 11:41:03 -0800
tweet_location: Michigan
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: thodge77
tweet_created: 2015-02-17 11:41:48 -0800
tweet_location: Memphis
user_timezone: Central Time (US & Canada)
text:
@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?


airline_sentiment: positive
airline: United
name: RWMann
tweet_created: 2015-02-17 11:42:08 -0800
tweet_location: Port Washington, NY 11050
user_timezone: Eastern Time (US & Canada)
text:
@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.


airline_sentiment: neutral
airline: Delta
name: LyndsaySignor
tweet_created: 2015-02-17 11:42:28 -0800
tweet_location: New York City
user_timezone: Quito
text:
@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: jdpletnick
tweet_created: 2015-02-17 11:43:03 -0800
tweet_location: Newtown, Pa
user_timezone: Quito
text:
@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands &amp; I want 2 reschedule same flight but in July


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: travelingranger
tweet_created: 2015-02-17 11:44:47 -0800
text:
@JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Delta
name: ShiraJudah
tweet_created: 2015-02-17 11:46:11 -0800
tweet_location: Boston, MA
user_timezone: Greenland
text:
@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: bdhatch1
tweet_created: 2015-02-17 11:47:06 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Delta
name: ShiraJudah
tweet_created: 2015-02-17 11:48:23 -0800
tweet_location: Boston, MA
user_timezone: Greenland
text:
@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: cayocrazy
tweet_created: 2015-02-17 11:48:51 -0800
text:
@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: DC_Geoff
tweet_created: 2015-02-17 11:49:10 -0800
tweet_location: Washington, DC
user_timezone: Atlantic Time (Canada)
text:
@united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!


airline_sentiment: neutral
airline: Southwest
name: KentScheidegger
tweet_created: 2015-02-17 11:51:03 -0800
text:
@SouthwestAir Is there any way to add a Known Traveler Number to an existing reservation online?  If not, why not?


airline_sentiment: positive
airline: Southwest
name: MatthewJLeBlanc
tweet_created: 2015-02-17 11:51:52 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: bernardfparsons
tweet_created: 2015-02-17 11:52:31 -0800
tweet_location: Ontario, Canada
user_timezone: Eastern Time (US & Canada)
text:
@united quick response offering assistance but lack of follow through - not really the service I was expecting


airline_sentiment: neutral
airline: Southwest
name: DebMoshier
tweet_created: 2015-02-17 11:52:32 -0800
text:
@SouthwestAir Thank you. The email about RR pts &amp; how to gain more wasn't clear so all of mine r gone. Anything u can do is appreciated.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: bradykent
tweet_created: 2015-02-17 11:53:49 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir My brother &amp; his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?


airline_sentiment: positive
airline: Southwest
name: smckenna719
tweet_created: 2015-02-17 11:54:28 -0800
tweet_location: Washington DC
text:
@SouthwestAir - just talking to customer service @united makes me appreciate you even more!  They could learn so much from you!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: amorris1116
tweet_created: 2015-02-17 11:54:59 -0800
text:
@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm


airline_sentiment: positive
airline: Southwest
name: PRobino
tweet_created: 2015-02-17 11:55:21 -0800
text:
@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: CGrescueswimmer
tweet_created: 2015-02-17 12:01:08 -0800
tweet_location: St. Louis, MO
user_timezone: Central Time (US & Canada)
text:
@usairways you made us miss our flight, first class now I can't even enter the admirals club.  Not happy  dm me to fix this.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: DomaineD1997
tweet_created: 2015-02-17 12:02:37 -0800
tweet_location: NC
text:
@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: mattgarcia901
tweet_coord: [38.8687568, -77.035652]
tweet_created: 2015-02-17 12:03:03 -0800
tweet_location: Washington, DC
user_timezone: Central Time (US & Canada)
text:
@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?


airline_sentiment: positive
airline: Delta
name: somekidnamedjon
tweet_created: 2015-02-17 12:03:24 -0800
tweet_location: ✈️✈️
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh


airline_sentiment: neutral
airline: US Airways
name: htmella
tweet_created: 2015-02-17 12:03:28 -0800
tweet_location: Washington, DC
user_timezone: Quito
text:
@USAirways please please please let my plane back to the gate so I can get off as I will miss connection due to CLT closing. 2034


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mikemayo1428
tweet_created: 2015-02-17 12:04:52 -0800
tweet_location: Portland, ME
user_timezone: Atlantic Time (Canada)
text:
@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: Robyn_McD
tweet_created: 2015-02-17 12:05:20 -0800
tweet_location: Chicago, Il
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mattt1312
tweet_created: 2015-02-17 12:06:36 -0800
user_timezone: Quito
text:
@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service


airline_sentiment: neutral
airline: US Airways
name: DropMeAnywhere
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-17 12:06:44 -0800
tweet_location: Here, There and Everywhere
user_timezone: Arizona
text:
@USAirways Would love to combine AA and USAir accts. Unfortunately, one has my middle name &amp; one has middle initial. Won't allow change


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: dosydoh
tweet_created: 2015-02-17 12:08:29 -0800
user_timezone: Pacific Time (US & Canada)
text:
@USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: dosydoh
tweet_created: 2015-02-17 12:08:57 -0800
user_timezone: Pacific Time (US & Canada)
text:
@USAirways  Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours


airline_sentiment: neutral
airline: Delta
name: EveryDayCrohns
tweet_created: 2015-02-17 12:09:31 -0800
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue I would go for 3rd time to Jamaica to volunteer w/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
airline_sentiment_gold: negative
name: realmikesmith
negativereason_gold: Cancelled Flight
tweet_coord: [26.37852293, -81.78472152]
tweet_created: 2015-02-17 12:10:00 -0800
tweet_location: Chicago
user_timezone: Eastern Time (US & Canada)
text:
@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: mattgarcia901
tweet_coord: [38.8639627, -77.0436015]
tweet_created: 2015-02-17 12:10:54 -0800
tweet_location: Washington, DC
user_timezone: Central Time (US & Canada)
text:
@USAirways @AmericanAir  we are on us/aa flight 4443.We  arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: dominoeffect01
tweet_created: 2015-02-17 12:11:46 -0800
tweet_location: New Orleans/Dallas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You!  #notcool


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: benjaminspear
tweet_created: 2015-02-17 12:11:57 -0800
tweet_location: Boston, MA
user_timezone: Quito
text:
@usairways Thx for responding :) When bags came there was mad rush towards end of jetway—why not just put thru baggage claim?


airline_sentiment: positive
airline: US Airways
name: mdejock
tweet_created: 2015-02-17 12:12:00 -0800
text:
@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis &amp; boots count as 1. Teach your mgr who didn't know


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: mlipschits
tweet_created: 2015-02-17 12:12:23 -0800
tweet_location: Jerusalem-London-Antwerp
text:
@united i got email that my reservations got Cancelled Flightled and i will be refunded.  Nothing got refunded as of yet


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: shaneadambecker
tweet_created: 2015-02-17 12:12:46 -0800
tweet_location: New York, NY
user_timezone: Atlantic Time (Canada)
text:
@united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: wicon81
tweet_created: 2015-02-17 12:12:50 -0800
tweet_location: Nashville
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: DomaineD1997
tweet_created: 2015-02-17 12:14:43 -0800
tweet_location: NC
text:
@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn


airline_sentiment: neutral
airline: Southwest
name: bendayhoe
tweet_created: 2015-02-17 12:17:07 -0800
tweet_location: Santa Ana, California
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option?


airline_sentiment: positive
airline: Southwest
name: Shadowjin12
tweet_created: 2015-02-17 12:17:11 -0800
text:
@SouthwestAir been with my GF for 2.5yrs, she's from SF &amp; I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: KentScheidegger
tweet_created: 2015-02-17 12:18:13 -0800
text:
@SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: alixomitz
tweet_created: 2015-02-17 12:19:29 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.


airline_sentiment: positive
airline: United
name: NozzeOro
tweet_created: 2015-02-17 12:19:37 -0800
tweet_location: Italy
user_timezone: Rome
text:
Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG


airline_sentiment: neutral
airline: Delta
name: ToriThatMexican
tweet_coord: [46.16788404, -122.96673513]
tweet_created: 2015-02-17 12:19:51 -0800
tweet_location: pnw
user_timezone: Arizona
text:
@JetBlue I applied for a job at PDW where could I go for follow up. I'd really love the job #ilovejetblue


airline_sentiment: positive
airline: US Airways
name: DAngel082
tweet_created: 2015-02-17 12:20:24 -0800
tweet_location: New York
text:
@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: joebarti
tweet_created: 2015-02-17 12:21:27 -0800
tweet_location: Colorado
user_timezone: Amsterdam
text:
@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: mikemayo1428
tweet_created: 2015-02-17 12:22:35 -0800
tweet_location: Portland, ME
user_timezone: Atlantic Time (Canada)
text:
@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: 33rdn8th
tweet_created: 2015-02-17 12:24:12 -0800
text:
@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight


airline_sentiment: neutral
airline: Southwest
name: DawnElisabeth16
tweet_created: 2015-02-17 12:24:32 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I understand. Wonderful "Miriam" in customer service who was able to reroute me... Got any rental car discounts?


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: sahandmirza
tweet_created: 2015-02-17 12:24:34 -0800
tweet_location: San Francisco, CA
text:
@SouthwestAir still on the ground &gt;30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: OnyxMediagroup1
tweet_created: 2015-02-17 12:24:48 -0800
tweet_location: USA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir my flight was Cancelled Flightled Monday.  Just looking to Cancelled Flight and credit my card.  That's all.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: rkasold
tweet_created: 2015-02-17 12:24:54 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: MeaganKristenC
tweet_created: 2015-02-17 12:27:15 -0800
tweet_location: New York | Los Angeles
user_timezone: Atlantic Time (Canada)
text:
@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: shoobe01
tweet_created: 2015-02-17 12:28:26 -0800
tweet_location: Mission, Kansas
text:
@usairways Yes. Works in Firefox. 

Can do everything but finish purchase. Button turns gray, never submits. For a couple weeks now.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: Creative_Advant
tweet_created: 2015-02-17 12:29:01 -0800
tweet_location: US
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.


airline_sentiment: neutral
airline: Southwest
name: elianak27
tweet_created: 2015-02-17 12:30:35 -0800
text:
@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta  #NFTYConvention http://t.co/ttbtY89Ilo


airline_sentiment: positive
airline: Delta
name: FoppishDork
tweet_created: 2015-02-17 12:31:39 -0800
text:
@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: RyScanlon
tweet_created: 2015-02-17 12:32:34 -0800
user_timezone: Atlantic Time (Canada)
text:
@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jjsimonCNN
tweet_created: 2015-02-17 12:32:40 -0800
tweet_location: Washington, DC, USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways The airline is embarrassing itself. I get that bad weather isn't your fault, but your response to it couldn't have been worse.


airline_sentiment: neutral
airline: Delta
name: orchid8
tweet_created: 2015-02-17 12:33:23 -0800
tweet_location: Austin, Texas, USA
user_timezone: Central Time (US & Canada)
text:
“@JetBlue: We’re looking for our next #FlyingItForward flier from DC Tell us where you'd fly &amp; why http://t.co/MCSI0dzpnz” @geekandahalf


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-17 12:36:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http://t.co/KKAY8XaPs1


airline_sentiment: positive
airline: US Airways
name: Champa24
tweet_created: 2015-02-17 12:36:53 -0800
text:
@USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: 4starcashier
tweet_created: 2015-02-17 12:37:57 -0800
tweet_location: Des Moines, Iowa
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail.  I can book separately, but why not together?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: RyScanlon
tweet_created: 2015-02-17 12:38:33 -0800
user_timezone: Atlantic Time (Canada)
text:
@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Maslowchild
tweet_created: 2015-02-17 12:42:18 -0800
tweet_location: West Coast of America
user_timezone: Alaska
text:
@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)


airline_sentiment: neutral
airline: Virgin America
name: RyScanlon
tweet_created: 2015-02-17 12:42:33 -0800
user_timezone: Atlantic Time (Canada)
text:
@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days &amp; $1000cost- we'll do the very least we can to accommodate you!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: sslluvsbooks
tweet_created: 2015-02-17 12:43:39 -0800
tweet_location: Loving the Languageof Literacy
user_timezone: Eastern Time (US & Canada)
text:
@united Our flight was originally supposed to leave at 1:40pm &amp; now we won't leave until 5. This is the 2nd time this has happened


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: RyScanlon
tweet_created: 2015-02-17 12:44:47 -0800
user_timezone: Atlantic Time (Canada)
text:
@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: TGRunningLady
tweet_created: 2015-02-17 12:44:58 -0800
text:
@usairways I just want to get home before Wednesday... Joke is over, 50hrs of Cancelled Flightlations and delays is enough!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: NozzeOro
tweet_created: 2015-02-17 12:46:41 -0800
tweet_location: Italy
user_timezone: Rome
text:
.@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: michael_lepp
tweet_coord: [35.22032317, -80.94508353]
tweet_created: 2015-02-17 12:47:31 -0800
tweet_location: Charlotte, North Carolina
user_timezone: Quito
text:
@usairways I’m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck


airline_sentiment: positive
airline: Virgin America
name: BrandonS002
tweet_created: 2015-02-17 12:49:12 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
.@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience


airline_sentiment: neutral
airline: United
name: VisionRoij
tweet_created: 2015-02-17 12:51:23 -0800
tweet_location: The Netherlands
user_timezone: Amsterdam
text:
@united Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http://t.co/U390cZpLHl


airline_sentiment: positive
airline: Southwest
name: andersonmindy
tweet_coord: [38.98057249, -76.73463232]
tweet_created: 2015-02-17 12:51:45 -0800
tweet_location: East Coast
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan


airline_sentiment: neutral
airline: Delta
name: jprfilms_jpr
tweet_created: 2015-02-17 12:53:41 -0800
tweet_location: Boston, Ma.
text:
@JetBlue I would fly to Washington  DC to see the actual Constitution  and the Declaration of Independence, in honor of a US Navy friend.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: barneykelley
tweet_created: 2015-02-17 12:55:24 -0800
tweet_location: New Canaan, Ct
text:
@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air


airline_sentiment: positive
airline: Southwest
name: floridacarolina
tweet_created: 2015-02-17 12:56:39 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: jdpletnick
tweet_created: 2015-02-17 12:57:16 -0800
tweet_location: Newtown, Pa
user_timezone: Quito
text:
@USAirways I just think if I am staying w your airline &amp; rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Tony_Ciccolella
tweet_created: 2015-02-17 12:57:33 -0800
tweet_location: Brentwood, CA
user_timezone: Pacific Time (US & Canada)
text:
@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want


airline_sentiment: neutral
airline: Delta
name: fromtheleftseat
tweet_created: 2015-02-17 12:58:11 -0800
tweet_location: Phoenix AZ
user_timezone: Arizona
text:
@JetBlue marks 15th birthday with @Airbus #A320 painted in 'Blumanity' paint job http://t.co/9vTFM7kNad


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: ashleyapaine
tweet_created: 2015-02-17 12:58:21 -0800
text:
@USAirways  you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Tony_Ciccolella
tweet_created: 2015-02-17 12:58:21 -0800
tweet_location: Brentwood, CA
user_timezone: Pacific Time (US & Canada)
text:
@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible


airline_sentiment: neutral
airline: Southwest
name: famousswan
tweet_created: 2015-02-17 12:59:58 -0800
text:
@SouthwestAir confirmation number for new reservation is FP9M6Y I am traveling with a 3 year old. please email? jennifer.cascino@gmail.com


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: laurastarbeth
tweet_created: 2015-02-17 13:00:48 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: mattman1964
tweet_created: 2015-02-17 13:01:36 -0800
tweet_location: NoVa
user_timezone: Eastern Time (US & Canada)
text:
@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat?  Please.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: robgpaul
tweet_created: 2015-02-17 13:01:42 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I would be on my way but   wether has delayed yet again.. Love the Charlotte ice storm!!  Good luck with mad customers


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: 27_POWERS
tweet_created: 2015-02-17 13:03:10 -0800
tweet_location: Costa Mesa, CA
user_timezone: Pacific Time (US & Canada)
text:
@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mttdprkr
tweet_created: 2015-02-17 13:03:43 -0800
tweet_location: Vancouver, WA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more.  @delta is better


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: antoniocosta64
tweet_created: 2015-02-17 13:04:45 -0800
tweet_location: Conway, AR
text:
@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: BobbiSue
tweet_created: 2015-02-17 13:05:04 -0800
tweet_location: Tampa
user_timezone: Eastern Time (US & Canada)
text:
@USAirways have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: reekyrocks
tweet_created: 2015-02-17 13:06:20 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: billykaos
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-17 13:06:47 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue continue button generated a trip to "plan your trip page"
regardless of how far along I was in Flight Booking Problems process
hint: the end of it


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: LizGaskins
tweet_created: 2015-02-17 13:07:19 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: ferriertv
tweet_created: 2015-02-17 13:09:50 -0800
tweet_location: Denver
user_timezone: Mountain Time (US & Canada)
text:
@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.


airline_sentiment: positive
airline: US Airways
name: Brandy_Fisher
tweet_created: 2015-02-17 13:09:52 -0800
tweet_location: Miss California United States
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: SurveysOnTheGo
tweet_created: 2015-02-17 13:11:32 -0800
tweet_location: Costa Mesa
user_timezone: Pacific Time (US & Canada)
text:
@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.


airline_sentiment: neutral
airline: Southwest
name: kd35ftw1
tweet_created: 2015-02-17 13:11:43 -0800
text:
@SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Faultie
tweet_coord: [38.73693556, -90.35367062]
tweet_created: 2015-02-17 13:12:06 -0800
tweet_location: D.C.
text:
@SouthwestAir MCO-&gt;DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: nickonken
tweet_created: 2015-02-17 13:13:37 -0800
tweet_location: New York, NY
user_timezone: Pacific Time (US & Canada)
text:
@united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: k8slo
tweet_created: 2015-02-17 13:16:25 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck


airline_sentiment: neutral
airline: United
name: ColtSTaylor
tweet_coord: [39.85861339, -104.67232131]
tweet_created: 2015-02-17 13:22:29 -0800
tweet_location: All Over The World
text:
@united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: DaintyKenyan
tweet_created: 2015-02-17 13:24:39 -0800
tweet_location: Research Triangle Park, N.C.
user_timezone: Quito
text:
@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?


airline_sentiment: positive
airline: United
name: KCousineau09
tweet_created: 2015-02-17 13:26:46 -0800
tweet_location: Titletown, USA
user_timezone: Central Time (US & Canada)
text:
@united Thanks for the timely service &amp; great staff getting my wife and me to and from Cancun this past week for our honeymoon.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: phil0616
tweet_created: 2015-02-17 13:27:12 -0800
tweet_location: Florida, USA
text:
@JetBlue 
But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Raretturner
tweet_created: 2015-02-17 13:29:01 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡...


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: Kustomers1st
tweet_created: 2015-02-17 13:30:08 -0800
tweet_location: So Cal
user_timezone: Pacific Time (US & Canada)
text:
@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: benjaminspear
tweet_created: 2015-02-17 13:35:03 -0800
tweet_location: Boston, MA
user_timezone: Quito
text:
@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: barneykelley
tweet_created: 2015-02-17 13:37:08 -0800
tweet_location: New Canaan, Ct
text:
@united I am furious.  You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: GainesJohnson
tweet_created: 2015-02-17 13:38:38 -0800
tweet_location: Charlottesville, Virginia
user_timezone: Central Time (US & Canada)
text:
@USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option.


airline_sentiment: positive
airline: Southwest
name: Mak3my_Dae
tweet_created: 2015-02-17 13:38:42 -0800
tweet_location: Maryland
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
airline_sentiment_gold: negative
name: scatignani
negativereason_gold: Cancelled Flight Customer Service Issue
tweet_created: 2015-02-17 13:39:40 -0800
tweet_location: Nashville Tennessee
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: PCDan76
tweet_created: 2015-02-17 13:40:03 -0800
tweet_location: Park City
text:
@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san
Thanks a lot southwest!


airline_sentiment: neutral
airline: Southwest
name: scatignani
tweet_created: 2015-02-17 13:40:34 -0800
tweet_location: Nashville Tennessee
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: judaline6
tweet_created: 2015-02-17 13:40:40 -0800
user_timezone: Quito
text:
@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: VettedShopper
tweet_created: 2015-02-17 13:41:05 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?


airline_sentiment: positive
airline: Southwest
name: gitmo234
tweet_created: 2015-02-17 13:41:41 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir your social media team just said "sorry". Thankfully submitting a complaint got resolution from an amazing rep who called.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: rkasold
tweet_created: 2015-02-17 13:42:27 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for.


airline_sentiment: neutral
airline: Delta
name: vincenzolandino
tweet_created: 2015-02-17 13:42:44 -0800
tweet_location: NYC | CT
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I know where you guys jet! LOL, but if you love me so much, help a brother out :) Hot weather, great nightlife, 2-3 hour flight


airline_sentiment: positive
airline: United
name: thesuesaga
tweet_created: 2015-02-17 13:43:26 -0800
tweet_location: North Hollywood, CA
text:
@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your "fine print," haha


airline_sentiment: neutral
airline: Southwest
name: scatignani
tweet_created: 2015-02-17 13:43:35 -0800
tweet_location: Nashville Tennessee
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?


airline_sentiment: neutral
airline: Delta
name: thereal_SNL
tweet_created: 2015-02-17 13:43:37 -0800
tweet_location: District of Columbia
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue is bag check cut off 30 minutes before the original departure time or the estimated time shown online?


airline_sentiment: neutral
airline: Delta
name: HAbbott4
tweet_created: 2015-02-17 13:43:37 -0800
tweet_location: NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: carleycalla
tweet_created: 2015-02-17 13:43:55 -0800
tweet_location: Boston, Massachusetts
user_timezone: Mountain Time (US & Canada)
text:
@JetBlue Hold for 15 min, a couple of rings, then "mailbox has not been set up yet." Customer service forwarding to their cell phones? C'mon


airline_sentiment: positive
airline: Southwest
name: EAdamshick
tweet_created: 2015-02-17 13:43:56 -0800
text:
@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: GGoodie56
tweet_created: 2015-02-17 13:45:22 -0800
tweet_location: Wading River
text:
@USAirways flight #654 sitting at JFK with delays for 3-1/2 hrs! No employees to load bags? #terrible


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Ltos5363
tweet_created: 2015-02-17 13:46:21 -0800
tweet_location: South Shore, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways  If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: Ltos5363
tweet_created: 2015-02-17 13:47:36 -0800
tweet_location: South Shore, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault  #waive$200fee #ripoff #poorcustomerservice


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MeghanTeeth
tweet_created: 2015-02-17 13:47:44 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: mac8315
tweet_created: 2015-02-17 13:47:56 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?


airline_sentiment: neutral
airline: United
name: VisionRoij
tweet_created: 2015-02-17 13:48:13 -0800
tweet_location: The Netherlands
user_timezone: Amsterdam
text:
@united The guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. Is that gonna be a problem?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Owen091612
tweet_created: 2015-02-17 13:48:20 -0800
text:
@SouthwestAir had to rebook through Atlanta &amp; now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MeghanTeeth
tweet_created: 2015-02-17 13:48:33 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Faultie
tweet_created: 2015-02-17 13:48:38 -0800
tweet_location: D.C.
text:
@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.


airline_sentiment: neutral
airline: United
name: lanceklug
tweet_created: 2015-02-17 13:48:55 -0800
tweet_location: Sacramento
user_timezone: Pacific Time (US & Canada)
text:
@United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http://t.co/0cevY3P42b via @HuffPostBiz


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: swood40
tweet_created: 2015-02-17 13:49:19 -0800
tweet_location: Sunrise Beach, MO
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Ltos5363
tweet_created: 2015-02-17 13:50:32 -0800
tweet_location: South Shore, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways won't waive $200 fee due to #neptune. Can't use credit w/o paying fee. Couldnt get to destination to use their tic #waivethefee


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: PatrickCronin10
tweet_created: 2015-02-17 13:51:13 -0800
tweet_location: Nashua, NH
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob


airline_sentiment: neutral
airline: Southwest
name: climbforee
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-17 13:53:10 -0800
tweet_location: http://goo.gl/eZTfG
user_timezone: Arizona
text:
@southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: bernardfparsons
tweet_created: 2015-02-17 13:54:41 -0800
tweet_location: Ontario, Canada
user_timezone: Eastern Time (US & Canada)
text:
@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone


airline_sentiment: neutral
airline: United
name: egspoony
tweet_created: 2015-02-17 13:55:51 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united for our birthdays my fiancé &amp; I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/


airline_sentiment: neutral
airline: Southwest
name: nujoud
tweet_created: 2015-02-17 13:56:08 -0800
text:
@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: Ltos5363
tweet_created: 2015-02-17 13:56:57 -0800
tweet_location: South Shore, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: MatthewHendrian
tweet_created: 2015-02-17 13:57:04 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: bernardfparsons
tweet_created: 2015-02-17 13:57:16 -0800
tweet_location: Ontario, Canada
user_timezone: Eastern Time (US & Canada)
text:
@united JT the issue is with missed connections early gate closings and zero concern from customer service


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: kmensah
tweet_created: 2015-02-17 13:58:10 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.
If I am no show, you'll know why! Ridiculous.


airline_sentiment: positive
airline: US Airways
name: Logunov_Daniil
tweet_created: 2015-02-17 13:59:07 -0800
tweet_location: Russia, Россия
user_timezone: Abu Dhabi
text:
@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: DebMoshier
tweet_created: 2015-02-17 14:00:06 -0800
text:
@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts


airline_sentiment: positive
airline: Southwest
name: climbforee
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-17 14:04:35 -0800
tweet_location: http://goo.gl/eZTfG
user_timezone: Arizona
text:
@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C


airline_sentiment: positive
airline: Virgin America
name: funky_bbq
tweet_created: 2015-02-17 14:04:42 -0800
text:
@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: CanadianCowgirl
tweet_created: 2015-02-17 14:04:48 -0800
tweet_location: Nova Scotia
user_timezone: Eastern Time (US & Canada)
text:
@united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-17 14:05:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Airways Sees Significant Drop in Short Interest (JBLU) - Mideast Time http://t.co/SSBaUJtOuW


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: edgarsantana
tweet_created: 2015-02-17 14:06:17 -0800
tweet_location: ÜT: 40.96513,-73.872957
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage.


airline_sentiment: neutral
airline: Delta
name: RuizRichard
tweet_created: 2015-02-17 14:06:32 -0800
tweet_location: Miramar, Florida
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue It's for me, I spoke with a rep on the phone who suggested I "Voice a concern" via "Email us" on your site. I did a few moments ago


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: Tubulus
tweet_created: 2015-02-17 14:06:42 -0800
user_timezone: Atlantic Time (Canada)
text:
@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: NickApex
tweet_created: 2015-02-17 14:08:20 -0800
text:
@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot.  Both my flights f'd, Sunday for "sickcrew".  Cancelled Flighted my mechanics flight today.


airline_sentiment: neutral
airline: Delta
name: bmk266
tweet_created: 2015-02-17 14:09:14 -0800
user_timezone: Quito
text:
@JetBlue the USA help line.  i accidentally booked a flight on a thursday instead of a wednesday and want to switch


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: ThePRCloset
tweet_created: 2015-02-17 14:09:27 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Ive called you 3 x &amp; waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! #help


airline_sentiment: neutral
airline: United
name: ColtSTaylor
tweet_coord: [39.85861725, -104.67232956]
tweet_created: 2015-02-17 14:10:12 -0800
tweet_location: All Over The World
text:
@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)


airline_sentiment: neutral
airline: United
name: VisionRoij
tweet_created: 2015-02-17 14:10:52 -0800
tweet_location: The Netherlands
user_timezone: Amsterdam
text:
@united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mttdprkr
tweet_created: 2015-02-17 14:11:26 -0800
tweet_location: Vancouver, WA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here.  Nobody cares that I hate your shitty airline.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Sanabia28
tweet_created: 2015-02-17 14:12:44 -0800
tweet_location: Jupiter, FL
text:
@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay


airline_sentiment: positive
airline: United
name: dom_inic15
tweet_created: 2015-02-17 14:13:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: earlp
tweet_created: 2015-02-17 14:14:45 -0800
user_timezone: Quito
text:
@USAirways flight 4524 delayed for 2 hours for a deadhead crew.  Lets make 150 paying customers wait ...that is great service #USAirways


airline_sentiment: positive
airline: Southwest
name: Its_Afton
tweet_created: 2015-02-17 14:18:48 -0800
tweet_location: Nashville, TN
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️


airline_sentiment: neutral
airline: Delta
name: vincenzolandino
tweet_created: 2015-02-17 14:19:24 -0800
tweet_location: NYC | CT
user_timezone: Eastern Time (US & Canada)
text:
seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http://t.co/eiGaJyzcW2


airline_sentiment: neutral
airline: Delta
name: DontenPhoto
tweet_created: 2015-02-17 14:20:15 -0800
tweet_location: Englewood, Florida
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Flight 1133 (N353JB) "Blue La La" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: CajunSQL
tweet_created: 2015-02-17 14:20:21 -0800
tweet_location: Baton Rouge, LA
text:
@united missed it.  Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight...


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: Tinygami
tweet_created: 2015-02-17 14:21:40 -0800
tweet_location: Michigan
user_timezone: Tehran
text:
@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: RLaPedis
tweet_created: 2015-02-17 14:22:10 -0800
tweet_location: San Bruno, CA
user_timezone: Pacific Time (US & Canada)
text:
@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: barneykelley
tweet_created: 2015-02-17 14:22:19 -0800
tweet_location: New Canaan, Ct
text:
@united I'll be sending/posting complete details of the circumstances surrounding this matter.  United airlines should be ashamed.


airline_sentiment: neutral
airline: United
name: CajunSQL
tweet_created: 2015-02-17 14:22:32 -0800
tweet_location: Baton Rouge, LA
text:
@united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: Brandy_Fisher
tweet_created: 2015-02-17 14:23:23 -0800
tweet_location: Miss California United States
user_timezone: Eastern Time (US & Canada)
text:
@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: HannaPioske
tweet_created: 2015-02-17 14:23:56 -0800
tweet_location: CSB/SJU
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: justjananicole
tweet_created: 2015-02-17 14:24:11 -0800
tweet_location: Baltimore, MD
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ✈️💺


airline_sentiment: positive
airline: Delta
name: Lynnche324
tweet_created: 2015-02-17 14:24:11 -0800
tweet_location: Jersey City, NJ
text:
@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: antoniocosta64
tweet_created: 2015-02-17 14:24:44 -0800
tweet_location: Conway, AR
text:
@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.


airline_sentiment: neutral
airline: US Airways
name: Brandy_Fisher
tweet_created: 2015-02-17 14:24:45 -0800
tweet_location: Miss California United States
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I will be traveling from LAX to CLT to HTS, I have been rebooked for tomorrow due to the travel advisory.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MelodyKho
tweet_created: 2015-02-17 14:25:43 -0800
tweet_location: NYC, Toronto
user_timezone: Quito
text:
@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: NaftuliPollak
tweet_created: 2015-02-17 14:26:28 -0800
user_timezone: Amsterdam
text:
@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: btr5017
tweet_created: 2015-02-17 14:26:33 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: gmckevitt112
tweet_created: 2015-02-17 14:27:14 -0800
tweet_location: Boston
text:
@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever


airline_sentiment: positive
airline: US Airways
name: TGRunningLady
tweet_created: 2015-02-17 14:27:48 -0800
text:
@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees &amp; @united for help getting me back to IAH.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: life_as_lane
tweet_created: 2015-02-17 14:27:54 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: edgarsantana
tweet_created: 2015-02-17 14:28:15 -0800
tweet_location: ÜT: 40.96513,-73.872957
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim &amp; can't. I need 2 get home. Upgrade 2 @HP printers MFPs


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: hdlytle
tweet_created: 2015-02-17 14:28:25 -0800
text:
@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: CGrescueswimmer
tweet_created: 2015-02-17 14:29:13 -0800
tweet_location: St. Louis, MO
user_timezone: Central Time (US & Canada)
text:
@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp


airline_sentiment: positive
airline: Virgin America
name: SimplyImplicit
tweet_created: 2015-02-17 14:29:14 -0800
tweet_location: Los Angeles, CA
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica I don’t use Passbook =/ I still love you though &lt;3 :) I’ll just use my email in the future.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: sjcourson
tweet_created: 2015-02-17 14:29:17 -0800
tweet_location: St. Petersburg
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: ThePRCloset
tweet_created: 2015-02-17 14:30:47 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: CWWMUK
tweet_created: 2015-02-17 14:32:23 -0800
tweet_location: North West of England
text:
@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: ProfessorpaUL15
tweet_coord: [42.36604659, -71.01573889]
tweet_created: 2015-02-17 14:33:04 -0800
user_timezone: Atlantic Time (Canada)
text:
@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: super_marek
tweet_created: 2015-02-17 14:33:24 -0800
tweet_location: between Warsaw and London
user_timezone: London
text:
@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards


airline_sentiment: positive
airline: Southwest
name: GTCrudeOil
tweet_coord: [36.0212589, -86.5447783]
tweet_created: 2015-02-17 14:34:13 -0800
text:
@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: annricord
tweet_created: 2015-02-17 14:34:21 -0800
tweet_location: Canmore
user_timezone: Mountain Time (US & Canada)
text:
@united If you have had any issues with  United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: coolingpie
tweet_coord: [45.58931882, -122.5959928]
tweet_created: 2015-02-17 14:35:32 -0800
tweet_location: the questions district
user_timezone: Eastern Time (US & Canada)
text:
@united thanks for that advice, so helpful. Can't believe you guys actually charge people to "fly" united


airline_sentiment: positive
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-17 14:36:05 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: kyddsr
tweet_created: 2015-02-17 14:36:35 -0800
tweet_location: nashville, tn
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: 1MisterHandsome
tweet_created: 2015-02-17 14:41:16 -0800
user_timezone: Atlantic Time (Canada)
text:
@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: SyncSummit
tweet_created: 2015-02-17 14:43:33 -0800
tweet_location: Where Music meets Visual Media
user_timezone: Eastern Time (US & Canada)
text:
@USAirways 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable.  Fix this or I'll put it on blast on social media and TV


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: bioldame491
tweet_created: 2015-02-17 14:43:55 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed.


airline_sentiment: neutral
airline: Southwest
name: cjc925
tweet_created: 2015-02-17 14:47:10 -0800
tweet_location: ÜT: 35.935585,-86.886267
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: DropMeAnywhere
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-17 14:50:56 -0800
tweet_location: Here, There and Everywhere
user_timezone: Arizona
text:
@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: mintzrandy
tweet_created: 2015-02-17 14:51:39 -0800
tweet_location: Philadelphia Suburbs
user_timezone: Eastern Time (US & Canada)
text:
@USAirways very disappointed I wasn't "allowed" to change seats after checking in early online for a flight tomorrow morning.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: Cody_Butler
tweet_created: 2015-02-17 14:52:02 -0800
tweet_location: College Station, Texas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!


airline_sentiment: positive
airline: United
name: TroopSwapWife
tweet_created: 2015-02-17 14:52:42 -0800
tweet_location: Hampton Roads, Virginia
user_timezone: Atlantic Time (Canada)
text:
@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: DropMeAnywhere
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-17 14:52:44 -0800
tweet_location: Here, There and Everywhere
user_timezone: Arizona
text:
@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: chi_ab
tweet_created: 2015-02-17 14:54:19 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon


airline_sentiment: positive
airline: US Airways
name: kbutsunturn
tweet_created: 2015-02-17 14:55:18 -0800
tweet_location: Raleigh, NC
text:
@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: earlp
tweet_created: 2015-02-17 14:55:43 -0800
user_timezone: Quito
text:
@USAirways flight 4524  first a 2 hour wait for a deadhead crew  then deadhead crew takes overhead bin space paying customers annoyed


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: ChloeLynne17
tweet_created: 2015-02-17 14:57:24 -0800
text:
@USAirways strikes again. @emilylyonss  I strongly suggest you live tweet your ordeal. Their media team appreciates the updates 😎


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Laulipop517
tweet_created: 2015-02-17 14:58:16 -0800
text:
@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. "Undefined error" &amp; 800# not working.Family of 4 don't want Cgroup! Help


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: shipge
tweet_created: 2015-02-17 14:59:26 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: CWWMUK
tweet_created: 2015-02-17 15:01:22 -0800
tweet_location: North West of England
text:
@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: 1MisterHandsome
tweet_created: 2015-02-17 15:01:30 -0800
user_timezone: Atlantic Time (Canada)
text:
@united Call customer service and of course they just say "theres nothing we can do" and then offer a transfer and disconnect the line.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: DocWaaaaaa
tweet_created: 2015-02-17 15:01:59 -0800
tweet_location: NEXT D00R 2 U ( Chiangles )
user_timezone: Pacific Time (US & Canada)
text:
@USAirways I been on hold with U for 40mins wasting my time and $ &amp; I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: Pat89339
tweet_created: 2015-02-17 15:02:00 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united  Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ


airline_sentiment: positive
airline: Delta
name: mrsmjem
tweet_created: 2015-02-17 15:02:56 -0800
tweet_location: CT
user_timezone: Quito
text:
@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: cslhilo
tweet_created: 2015-02-17 15:05:04 -0800
tweet_location: Hilo, HI
user_timezone: Hawaii
text:
@united You make it hard to fly with you. Delayed over an hour and now the plane  is turning around &amp; heading back to the gate. #connection?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: Two4Chaos
tweet_created: 2015-02-17 15:05:12 -0800
tweet_location: Scottsdale, AZ
user_timezone: Arizona
text:
@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: PsuOhiofarmgirl
tweet_created: 2015-02-17 15:05:17 -0800
text:
@USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: americanbudoma
tweet_created: 2015-02-17 15:06:19 -0800
tweet_location: Crowley, Louisiana
text:
@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: SSest72
tweet_created: 2015-02-17 15:06:59 -0800
text:
@united well perhaps you could highlight where that is stated.  We travel between Canada &amp; USA on United with only Nexus


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: cslhilo
tweet_created: 2015-02-17 15:07:15 -0800
tweet_location: Hilo, HI
user_timezone: Hawaii
text:
@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mttdprkr
tweet_created: 2015-02-17 15:07:40 -0800
tweet_location: Vancouver, WA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit.  @AmericanAir paid far too much for you.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: qlabelle11
tweet_created: 2015-02-17 15:08:11 -0800
text:
@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: SSest72
tweet_created: 2015-02-17 15:08:15 -0800
text:
@united if your policy changed, you must advise at the time of purchase.  Same if you choose to vary it by airport!  We want a FULL refund!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: TinaIsBack
tweet_coord: [40.65958823, -74.16987822]
tweet_created: 2015-02-17 15:10:36 -0800
tweet_location: Nashville by way of New York
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: karalynnholt
tweet_created: 2015-02-17 15:10:49 -0800
tweet_location: San Antonio
user_timezone: Central Time (US & Canada)
text:
@united we showed up to our flight several hours early. Tried to call &amp; was on hold 15 min b/f call disconnected.


airline_sentiment: positive
airline: Virgin America
name: miaerolinea
tweet_created: 2015-02-17 15:11:02 -0800
tweet_location: Worldwide
user_timezone: Caracas
text:
Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: uncmnwellness
tweet_created: 2015-02-17 15:11:36 -0800
tweet_location: Ventura, California
user_timezone: Pacific Time (US & Canada)
text:
@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.


airline_sentiment: neutral
airline: Southwest
name: thnk2x
tweet_created: 2015-02-17 15:12:38 -0800
tweet_location: Do as you wish, with integrity
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: pjta22one
tweet_created: 2015-02-17 15:12:45 -0800
text:
@SouthwestAir stop ur bs promos of ✈️anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks


airline_sentiment: positive
airline: Delta
name: reenapilgrim
tweet_created: 2015-02-17 15:13:47 -0800
text:
@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: giltweetsstuff
tweet_created: 2015-02-17 15:18:07 -0800
tweet_location: California
user_timezone: Pacific Time (US & Canada)
text:
@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: gpalcher
tweet_created: 2015-02-17 15:20:55 -0800
tweet_location: ✈
user_timezone: Eastern Time (US & Canada)
text:
Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP


airline_sentiment: neutral
airline: Southwest
name: mrc0421
tweet_coord: [36.14487986, -86.68740641]
tweet_created: 2015-02-17 15:24:17 -0800
text:
@SouthwestAir think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: JoanIngerman
tweet_created: 2015-02-17 15:25:02 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: poisonpill76
tweet_created: 2015-02-17 15:25:41 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: mortgagejake
tweet_created: 2015-02-17 15:25:46 -0800
tweet_location: toronto
user_timezone: Atlantic Time (Canada)
text:
@united also why can't I pre-select seats on SFO-&gt;YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: AndrewBarco1
tweet_created: 2015-02-17 15:26:26 -0800
tweet_location: Usually in a plane
user_timezone: Eastern Time (US & Canada)
text:
@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport


airline_sentiment: positive
airline: Virgin America
name: myvortex
tweet_created: 2015-02-17 15:31:03 -0800
tweet_location: could be anywhere
text:
@VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: wendysue411
tweet_created: 2015-02-17 15:31:26 -0800
text:
@united once again your customer service rep was rude!   I asked a question and in turn got attitude.  Jane was no help.  Disgusted again!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: lisakaysolomon
tweet_coord: [37.61859126, -122.38385699]
tweet_created: 2015-02-17 15:32:31 -0800
tweet_location: San Francisco, CA
text:
@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun


airline_sentiment: positive
airline: Delta
name: kurianbk
tweet_created: 2015-02-17 15:32:59 -0800
tweet_location: Boston, MA
text:
@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: christruncer
tweet_created: 2015-02-17 15:34:47 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67


airline_sentiment: neutral
airline: Southwest
name: jjenreich
tweet_created: 2015-02-17 15:35:22 -0800
tweet_location: Fort Lauderdale
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: lisakaysolomon
tweet_coord: [37.61833841, -122.38389799]
tweet_created: 2015-02-17 15:35:56 -0800
tweet_location: San Francisco, CA
text:
@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: TravelWithSuze
tweet_created: 2015-02-17 15:37:43 -0800
tweet_location: New York, NY
text:
@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: TravelWithSuze
tweet_created: 2015-02-17 15:38:35 -0800
tweet_location: New York, NY
text:
@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: ursonate
tweet_created: 2015-02-17 15:38:36 -0800
tweet_location: boston, ma
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd.


airline_sentiment: positive
airline: Southwest
name: nmillerche
tweet_created: 2015-02-17 15:39:32 -0800
tweet_location: Eastern Time, United States
user_timezone: Atlantic Time (Canada)
text:
Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: SooyunChoi
tweet_created: 2015-02-17 15:40:15 -0800
tweet_location: California
user_timezone: Pacific Time (US & Canada)
text:
@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: Nathanielyb
tweet_created: 2015-02-17 15:40:32 -0800
tweet_location: Westbrook, CT
user_timezone: Eastern Time (US & Canada)
text:
@USAirways so i ask for ice and the attendant snaps "i dont have ice on this cart" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: TravelWithSuze
tweet_created: 2015-02-17 15:40:52 -0800
tweet_location: New York, NY
text:
@SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: LisaWilsonDaly
tweet_created: 2015-02-17 15:41:13 -0800
tweet_location: Centerville, Ohio
user_timezone: Atlantic Time (Canada)
text:
@USAirways flt 5302 CLT to DAY supposed to depart 5:51; the 6:20...still no crew. #schedule/contact the pilot!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: karalynnholt
tweet_created: 2015-02-17 15:42:45 -0800
tweet_location: San Antonio
user_timezone: Central Time (US & Canada)
text:
@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mttdprkr
tweet_created: 2015-02-17 15:45:32 -0800
tweet_location: Vancouver, WA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MartyBergerson
tweet_created: 2015-02-17 15:47:49 -0800
tweet_location: Always Traveling
user_timezone: Eastern Time (US & Canada)
text:
@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: Ltos5363
tweet_created: 2015-02-17 15:47:58 -0800
tweet_location: South Shore, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: lisadalesandro
tweet_created: 2015-02-17 15:52:10 -0800
tweet_location: Los Angeles
text:
@united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: lisakaysolomon
tweet_created: 2015-02-17 15:54:28 -0800
tweet_location: San Francisco, CA
text:
@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: 44riggins44
tweet_created: 2015-02-17 16:00:55 -0800
tweet_location: boston
text:
@JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: Foxycleo13
tweet_created: 2015-02-17 16:03:04 -0800
tweet_location: Memphis, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir MY BAGS ARE. 1st woman said it would be there on the next flight... not there, so now Ive got nothing. Big wigs help me out


airline_sentiment: positive
airline: Delta
name: TSAmedia_RossF
tweet_created: 2015-02-17 16:03:20 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.


airline_sentiment: neutral
airline: Delta
name: DontenPhoto
tweet_created: 2015-02-17 16:05:17 -0800
tweet_location: Englewood, Florida
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Flight 152 (N559JB) "Here's Looking at Blue Kid" departs @MCO enroute to @BostonLogan http://t.co/qeaDA92MW6


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: AndrewBarco1
tweet_created: 2015-02-17 16:05:40 -0800
tweet_location: Usually in a plane
user_timezone: Eastern Time (US & Canada)
text:
@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: annricord
tweet_created: 2015-02-17 16:07:14 -0800
tweet_location: Canmore
user_timezone: Mountain Time (US & Canada)
text:
@united @annricord 0162431184663.
3 of your agents said we would be refunded. Agents said United should never have sold us the ticket.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: HeatherGabel
tweet_created: 2015-02-17 16:11:34 -0800
tweet_location: Berkeley, CA
user_timezone: Arizona
text:
I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there.


airline_sentiment: neutral
airline: United
name: christruncer
tweet_created: 2015-02-17 16:11:57 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: unpredictaylor
tweet_created: 2015-02-17 16:16:45 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: Rusty_Lewis
tweet_created: 2015-02-17 16:19:15 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn’t Late Flight.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: curtainbounce
tweet_created: 2015-02-17 16:19:35 -0800
tweet_location: Sydney, Australia
user_timezone: Sydney
text:
@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?


airline_sentiment: neutral
airline: Southwest
name: DontenPhoto
tweet_created: 2015-02-17 16:20:00 -0800
tweet_location: Englewood, Florida
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Flight 3111 (N614SW) departs @MCO enroute to Indianapolis International Airport http://t.co/qefKFWZo7d


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: SSest72
tweet_created: 2015-02-17 16:21:32 -0800
text:
@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it


airline_sentiment: positive
airline: US Airways
name: suzanneboles
tweet_created: 2015-02-17 16:23:34 -0800
tweet_location: London, ON'
user_timezone: Eastern Time (US & Canada)
text:
@USAirways thx 4 replying. After trying 2 get thru many times, &amp; v-mail or people hanging up on, us we talked 2 tech...cont'd


airline_sentiment: positive
airline: Delta
name: StacyCrossB6
tweet_created: 2015-02-17 16:23:36 -0800
tweet_location: Philadelphia
user_timezone: Eastern Time (US & Canada)
text:
@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info &amp; now #BOOKS! http://t.co/9rAGncw2Bk


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: adamnoontime
tweet_created: 2015-02-17 16:24:06 -0800
text:
@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: rfogarty41
tweet_created: 2015-02-17 16:24:21 -0800
text:
@united my flight was at 1 pm. Still at the airport gee what service.  Do they care, nope.  Delayed until 7:55.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: suzanneboles
tweet_created: 2015-02-17 16:25:45 -0800
tweet_location: London, ON'
user_timezone: Eastern Time (US & Canada)
text:
@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Ltos5363
tweet_created: 2015-02-17 16:26:02 -0800
tweet_location: South Shore, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Stop reposting same autoresponse  That was return flight home #imateacher. Couldnt get to RSW  #neptune#waivethefee #notmyfault


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Ltos5363
tweet_created: 2015-02-17 16:26:51 -0800
tweet_location: South Shore, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: DonnellyVJ
tweet_coord: [32.99815682, -117.17405196]
tweet_created: 2015-02-17 16:26:55 -0800
text:
@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: brian_cristiano
tweet_created: 2015-02-17 16:27:10 -0800
tweet_location: New York, New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Frankie_Moulton
tweet_coord: [33.42067535, -111.93155126]
tweet_created: 2015-02-17 16:28:19 -0800
tweet_location: Portland,OR--Tempe,AZ
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir I keep getting disconnected after choosing the option "unused travel funds" on your automated customer service line! SOS


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: MikiLuJames
tweet_created: 2015-02-17 16:29:29 -0800
text:
@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: erickofiejones
tweet_created: 2015-02-17 16:29:54 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I was told there is no record of my refund.  Can someone please help me. This has been a long day


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: DonnellyVJ
tweet_created: 2015-02-17 16:31:48 -0800
text:
@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue


airline_sentiment: positive
airline: United
name: TroopSwapWife
tweet_created: 2015-02-17 16:33:40 -0800
tweet_location: Hampton Roads, Virginia
user_timezone: Atlantic Time (Canada)
text:
@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!


airline_sentiment: neutral
airline: United
name: 1MisterHandsome
tweet_created: 2015-02-17 16:35:37 -0800
user_timezone: Atlantic Time (Canada)
text:
@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: Nickymkirk
tweet_coord: [18.4465457, -66.28316651]
tweet_created: 2015-02-17 16:36:34 -0800
tweet_location: Dorado
text:
@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: laurasbrown5
tweet_created: 2015-02-17 16:36:52 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: thodge77
tweet_created: 2015-02-17 16:38:10 -0800
tweet_location: Memphis
user_timezone: Central Time (US & Canada)
text:
@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...


airline_sentiment: positive
airline: United
name: palmettoblossom
tweet_created: 2015-02-17 16:39:59 -0800
text:
@united amazing flying over 25,000 miles on #UnitedAirlines &amp; alliance last year; still got jilted out of status! #moneyelsewhere


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: MerrickRealtor
tweet_created: 2015-02-17 16:40:17 -0800
tweet_location: Merrick
user_timezone: America/New_York
text:
@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?


airline_sentiment: positive
airline: Delta
name: TriRacer429
tweet_created: 2015-02-17 16:41:15 -0800
tweet_location: Arlington, Virginia
text:
@JetBlue I agree!!!  If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Praise_A_Lord
tweet_created: 2015-02-17 16:41:36 -0800
tweet_location: Manc.
text:
@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday


airline_sentiment: positive
airline: Virgin America
name: TheAdamRizz
tweet_created: 2015-02-17 16:44:02 -0800
tweet_location: Dallas, Texas
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: SimplyTwiggy
tweet_created: 2015-02-17 16:44:38 -0800
tweet_location: Global
user_timezone: Quito
text:
@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: SimplyTwiggy
tweet_created: 2015-02-17 16:45:31 -0800
tweet_location: Global
user_timezone: Quito
text:
thanks to @USAirways my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: AshleyMarie_TIU
tweet_created: 2015-02-17 16:46:25 -0800
tweet_location: HOOSiER STATE
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir what's up with these delays?! Throw some priority boarding my way &amp; I'll forgive you!! 👍 #southwest #southwestairlines


airline_sentiment: positive
airline: United
name: dudleywright
tweet_created: 2015-02-17 16:47:09 -0800
tweet_location: Johnstown, Ohio
user_timezone: Quito
text:
@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Bink_V
tweet_created: 2015-02-17 16:48:00 -0800
tweet_location: Washingon, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: Nickymkirk
tweet_created: 2015-02-17 16:48:28 -0800
tweet_location: Dorado
text:
@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: Nickymkirk
tweet_created: 2015-02-17 16:50:58 -0800
tweet_location: Dorado
text:
@JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TerriHaisten
tweet_created: 2015-02-17 16:52:30 -0800
text:
@USAirways 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Two4Chaos
tweet_created: 2015-02-17 16:54:05 -0800
tweet_location: Scottsdale, AZ
user_timezone: Arizona
text:
@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Z_J_M_
tweet_created: 2015-02-17 16:56:08 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: the_jayardee
tweet_created: 2015-02-17 16:57:55 -0800
tweet_location: Philadelphia, PA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true?


airline_sentiment: positive
airline: United
name: jtor0713
tweet_created: 2015-02-17 16:58:13 -0800
tweet_location: New York
user_timezone: Atlantic Time (Canada)
text:
@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: kempallen
tweet_created: 2015-02-17 17:01:08 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: caphotographix
tweet_created: 2015-02-17 17:01:28 -0800
text:
@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: Analystdoc
tweet_created: 2015-02-17 17:02:17 -0800
tweet_location: Greenwich, CT
text:
@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: iGarryC
tweet_created: 2015-02-17 17:03:05 -0800
tweet_location: Lubbock Texas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: Analystdoc
tweet_created: 2015-02-17 17:03:47 -0800
tweet_location: Greenwich, CT
text:
@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold....


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: bdognet
tweet_created: 2015-02-17 17:06:49 -0800
tweet_location: Napa
user_timezone: Pacific Time (US & Canada)
text:
@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: brian_cristiano
tweet_created: 2015-02-17 17:08:00 -0800
tweet_location: New York, New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: Analystdoc
tweet_created: 2015-02-17 17:08:13 -0800
tweet_location: Greenwich, CT
text:
@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: thunderbolt
tweet_created: 2015-02-17 17:09:58 -0800
tweet_location: OAK
user_timezone: Pacific Time (US & Canada)
text:
@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff


airline_sentiment: positive
airline: US Airways
name: KristinKlutz
tweet_created: 2015-02-17 17:14:13 -0800
text:
@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: knfitzpa
tweet_created: 2015-02-17 17:18:11 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue well, now saying our flight is going to be Cancelled Flighted &amp; that by not changing earlier, we missed our chance to get out tomorrow. 1/2


airline_sentiment: neutral
airline: Southwest
name: sammi_jon3s
tweet_created: 2015-02-17 17:18:52 -0800
text:
@SouthwestAir @Imaginedragons when are we gonna know I have a math test tomoro and I can't concentrate😭😭 #DestinationDragons


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: HishamNYC
tweet_created: 2015-02-17 17:19:37 -0800
text:
@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: knfitzpa
tweet_created: 2015-02-17 17:20:25 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: Nickymkirk
tweet_created: 2015-02-17 17:21:30 -0800
tweet_location: Dorado
text:
@JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MelJintheUSA
tweet_created: 2015-02-17 17:21:51 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: techyheads
tweet_created: 2015-02-17 17:24:25 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: michaelrkenney
tweet_created: 2015-02-17 17:25:29 -0800
tweet_location: Long Island, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways where's my bag?  You called at noon promising it today, would like an update like your website promises.  I need that bag!


airline_sentiment: neutral
airline: United
name: travellinghobby
tweet_created: 2015-02-17 17:25:50 -0800
user_timezone: Atlantic Time (Canada)
text:
@united captain "we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: Foxycleo13
tweet_created: 2015-02-17 17:26:14 -0800
tweet_location: Memphis, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: Foxycleo13
tweet_created: 2015-02-17 17:28:10 -0800
tweet_location: Memphis, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again


airline_sentiment: positive
airline: Virgin America
name: mctrees02
tweet_created: 2015-02-17 17:29:07 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: fosterhimself
tweet_created: 2015-02-17 17:31:52 -0800
tweet_location: Wilmington, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways what does "your reservation is 'out of sync.'" mean? On hold w customer service 12 min and want an idea what is up


airline_sentiment: positive
airline: Southwest
name: 1malindac
tweet_created: 2015-02-17 17:34:06 -0800
text:
@SouthwestAir though I work for another major airline,  I LOVE your Black history month commercial. I Thank you.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: PastorMRobinson
tweet_created: 2015-02-17 17:34:14 -0800
tweet_location: Lexington
user_timezone: Central Time (US & Canada)
text:
@USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever.


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-17 17:36:05 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue becomes first #airline to accept #Apple Pay - Future #Travel Experience http://t.co/czOr4nyh9n


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: PastorMRobinson
tweet_created: 2015-02-17 17:36:14 -0800
tweet_location: Lexington
user_timezone: Central Time (US & Canada)
text:
@USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: stumintz
tweet_created: 2015-02-17 17:36:30 -0800
user_timezone: Arizona
text:
@USAirways beware,  Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English).


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: NLPaquet
tweet_created: 2015-02-17 17:37:06 -0800
tweet_location: New Hampshire
text:
@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: gmggonzalez
tweet_created: 2015-02-17 17:37:36 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: PastorMRobinson
tweet_created: 2015-02-17 17:38:53 -0800
tweet_location: Lexington
user_timezone: Central Time (US & Canada)
text:
@USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications


airline_sentiment: positive
airline: Southwest
name: JavaySharane
tweet_created: 2015-02-17 17:39:43 -0800
tweet_location: Atlanta
text:
@SouthwestAir Hi! I just saw a Black History month commercial on TV &amp; Im excited! In support of this month,will you all grant me 1 free trip


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: JacobNantz
tweet_created: 2015-02-17 17:42:21 -0800
tweet_location: CHICAGO-STL
user_timezone: Hawaii
text:
@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow &amp; it's not here; can we expect compensation?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: JackieFerrari3
tweet_created: 2015-02-17 17:42:40 -0800
tweet_location: Irvine
text:
@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: PndrewCress
tweet_created: 2015-02-17 17:43:22 -0800
text:
@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice


airline_sentiment: positive
airline: United
name: JackieFerrari3
tweet_created: 2015-02-17 17:43:39 -0800
tweet_location: Irvine
text:
@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: JackieFerrari3
tweet_created: 2015-02-17 17:44:29 -0800
tweet_location: Irvine
text:
@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY


airline_sentiment: positive
airline: Southwest
name: TTpKP12
tweet_created: 2015-02-17 17:44:43 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Tgoody9
tweet_coord: [40.69429232, -74.17208436]
tweet_created: 2015-02-17 17:46:05 -0800
tweet_location: Sarasota, Florida
user_timezone: Central Time (US & Canada)
text:
@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.


airline_sentiment: positive
airline: Delta
name: gmggonzalez
tweet_created: 2015-02-17 17:46:15 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.


airline_sentiment: positive
airline: US Airways
name: Rencelas
tweet_created: 2015-02-17 17:47:00 -0800
tweet_location: Salisbury, MD
user_timezone: Central Time (US & Canada)
text:
@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Tgoody9
tweet_coord: [40.69428253, -74.17219198]
tweet_created: 2015-02-17 17:47:30 -0800
tweet_location: Sarasota, Florida
user_timezone: Central Time (US & Canada)
text:
@united I've been doing this for 15 years and I've never had this many issues with any other airline.


airline_sentiment: positive
airline: Southwest
name: craigthall
tweet_created: 2015-02-17 17:49:30 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: Analystdoc
tweet_created: 2015-02-17 17:51:56 -0800
tweet_location: Greenwich, CT
text:
@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :(


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: christruncer
tweet_created: 2015-02-17 17:52:10 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@united I can’t go back to the airport, I’m working, and won’t have time.  Are you telling me there is seriously no other way?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: Joeschmow777
tweet_created: 2015-02-17 17:53:16 -0800
text:
@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight.  Completely dissatisfied with @USAirways


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: kaitlliiin
tweet_created: 2015-02-17 17:53:47 -0800
user_timezone: Quito
text:
@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: knfitzpa
tweet_created: 2015-02-17 17:54:02 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: mellamommy
tweet_created: 2015-02-17 17:54:51 -0800
text:
@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number.


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: boudecia7
tweet_created: 2015-02-17 17:55:01 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir thanks, but they told him he couldn’t a few hours ago, then my plane left  after I tried to do it. Stuck waiting for hours now


airline_sentiment: neutral
airline: United
name: JackieFerrari3
tweet_created: 2015-02-17 17:55:26 -0800
tweet_location: Irvine
text:
@united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: willary
tweet_coord: [35.22347122, -80.94043272]
tweet_created: 2015-02-17 17:55:51 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance.  #NeverAgain


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mttdprkr
tweet_created: 2015-02-17 17:58:28 -0800
tweet_location: Vancouver, WA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: willary
tweet_coord: [35.22363719, -80.94045544]
tweet_created: 2015-02-17 18:00:18 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: symmetrickeys
tweet_created: 2015-02-17 18:01:48 -0800
text:
@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: JustJonnE
tweet_created: 2015-02-17 18:02:20 -0800
text:
@SouthwestAir  why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM


airline_sentiment: neutral
airline: United
name: b29j3
tweet_created: 2015-02-17 18:04:18 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?


airline_sentiment: positive
airline: United
name: MitWinter40
tweet_coord: [38.88839871, -94.62041633]
tweet_created: 2015-02-17 18:04:52 -0800
tweet_location: Kansas City
text:
@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: Analystdoc
tweet_created: 2015-02-17 18:05:33 -0800
tweet_location: Greenwich, CT
text:
“@JetBlue: @Analystdoc Unfortunately that's not an available option with our current system. Sorry guys. That's a certain #fail Fix it plz.


airline_sentiment: neutral
airline: Southwest
name: da_kr
tweet_created: 2015-02-17 18:10:39 -0800
user_timezone: Hawaii
text:
@SouthwestAir @travelportland welcome to Portland. Sun, Mt hood and Southwest. http://t.co/y3SAHVX3Zk


airline_sentiment: positive
airline: United
name: ShariKPalmer
tweet_created: 2015-02-17 18:11:37 -0800
text:
@united be  "Chicago's hometown airline" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: ZacDeFran
tweet_created: 2015-02-17 18:12:20 -0800
tweet_location: Tennessee
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?


airline_sentiment: neutral
airline: United
name: Z_J_M_
tweet_created: 2015-02-17 18:13:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united I sent an email describing my experience. Looking forward to a follow up to hopefully make it right.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: capejasuhoxa
tweet_created: 2015-02-17 18:15:44 -0800
tweet_location: Kalispell Montana
text:
@SouthwestAir According to TV passenger interviews, the landing was far from "uneventful" with heavy (panic) breaking to


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: kevin_blank74
tweet_coord: [29.65350715, -95.26679505]
tweet_created: 2015-02-17 18:16:47 -0800
text:
@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: legendjohn11
tweet_created: 2015-02-17 18:17:58 -0800
text:
@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive


airline_sentiment: positive
airline: Southwest
name: BmoreSmurf
tweet_created: 2015-02-17 18:19:06 -0800
tweet_location: Most likely Costco
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Hollywood0218
tweet_created: 2015-02-17 18:20:11 -0800
text:
@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: 1MisterHandsome
tweet_created: 2015-02-17 18:21:16 -0800
user_timezone: Atlantic Time (Canada)
text:
@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: 1MisterHandsome
tweet_created: 2015-02-17 18:22:37 -0800
user_timezone: Atlantic Time (Canada)
text:
@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag.
#flyunited


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: Trufflebaby2
tweet_created: 2015-02-17 18:22:38 -0800
text:
@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: mellamommy
tweet_created: 2015-02-17 18:23:48 -0800
text:
@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: Trufflebaby2
tweet_created: 2015-02-17 18:24:33 -0800
text:
@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: mellamommy
tweet_created: 2015-02-17 18:25:03 -0800
text:
@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: tomhsu4
tweet_created: 2015-02-17 18:25:08 -0800
text:
@SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: andysiz
tweet_created: 2015-02-17 18:26:33 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail


airline_sentiment: positive
airline: United
name: crushspread
tweet_created: 2015-02-17 18:29:19 -0800
tweet_location: des moines
user_timezone: Mountain Time (US & Canada)
text:
Cc @DadBoner  #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options"


airline_sentiment: neutral
airline: United
name: JackieFerrari3
tweet_created: 2015-02-17 18:29:32 -0800
tweet_location: Irvine
text:
@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.


airline_sentiment: positive
airline: Virgin America
name: Price714
tweet_created: 2015-02-17 18:30:15 -0800
tweet_location: Hamilton, Ohio
user_timezone: Atlantic Time (Canada)
text:
@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: Trufflebaby2
tweet_created: 2015-02-17 18:30:39 -0800
text:
@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: pdotts4
tweet_created: 2015-02-17 18:32:29 -0800
tweet_location: Atlanta, GA
text:
@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA


airline_sentiment: positive
airline: US Airways
name: PsuOhiofarmgirl
tweet_created: 2015-02-17 18:32:32 -0800
text:
@USAirways  glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.


airline_sentiment: neutral
airline: Delta
name: MoniqueRose18
tweet_created: 2015-02-17 18:33:27 -0800
tweet_location: Boston
text:
@JetBlue Received an invitation to participate in e-rewards. Is this legit from JetBlue? Just double checking bc the site looked different.


airline_sentiment: positive
airline: Delta
name: Krocheima
tweet_created: 2015-02-17 18:35:18 -0800
tweet_location: Bahhhston.
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JackieFerrari3
tweet_created: 2015-02-17 18:35:56 -0800
tweet_location: Irvine
text:
@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: b_jell27
tweet_created: 2015-02-17 18:36:00 -0800
text:
@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: briana_reyrey
tweet_created: 2015-02-17 18:37:36 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: husainhaqqani
tweet_created: 2015-02-17 18:38:11 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: PCDan76
tweet_created: 2015-02-17 18:38:19 -0800
tweet_location: Park City
text:
@SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight.  Conf# FVF9YW  SWRR# 298033455


airline_sentiment: positive
airline: Southwest
name: life_as_lane
tweet_created: 2015-02-17 18:38:25 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!


airline_sentiment: positive
airline: Delta
name: cindylouwho821
tweet_created: 2015-02-17 18:39:17 -0800
tweet_location: Washington, DC
user_timezone: Central Time (US & Canada)
text:
@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine


airline_sentiment: neutral
airline: Southwest
name: skibowlruler
tweet_created: 2015-02-17 18:42:48 -0800
tweet_location: washington
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir can u better define the "plus one smaller type" item on carry on requirements?.. small backpacks?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: sarahkorich
tweet_created: 2015-02-17 18:45:41 -0800
tweet_location: SLC | LA
user_timezone: Pacific Time (US & Canada)
text:
@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: TStorm_Warning
tweet_created: 2015-02-17 18:48:09 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
.@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.


airline_sentiment: positive
airline: Southwest
name: MikiLuJames
tweet_created: 2015-02-17 18:49:04 -0800
text:
@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: sheiladeca
tweet_created: 2015-02-17 18:50:06 -0800
tweet_location: metro #wdc. prev #rva + #atl.
user_timezone: Atlantic Time (Canada)
text:
@USAirways NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: DanaChristos
tweet_created: 2015-02-17 18:52:31 -0800
tweet_location: CT
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: GraceLavigne
tweet_created: 2015-02-17 18:52:38 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue flight delayed 3x(!) and still not taking off on time, &amp; greeting me at my seat (yes it's gum &amp; garbage): http://t.co/n9hmcrJChb


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: DanaChristos
tweet_created: 2015-02-17 18:54:50 -0800
tweet_location: CT
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE


airline_sentiment: neutral
airline: United
name: klappy440
tweet_created: 2015-02-17 18:56:33 -0800
text:
@united This link in your tweet goes to someone's internal email -&gt; http://t.co/ZksX79itdN...... Probably one of your 3rd party IT contracts


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: AliNHamdani
tweet_created: 2015-02-17 18:56:56 -0800
tweet_location: Islamabad
user_timezone: Islamabad
text:
@USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???


airline_sentiment: positive
airline: Delta
name: odie488
tweet_created: 2015-02-17 18:58:52 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue @Leopolds_IC  No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: christruncer
tweet_created: 2015-02-17 19:00:28 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@united so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: christruncer
tweet_created: 2015-02-17 19:01:05 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Bink_V
tweet_created: 2015-02-17 19:02:10 -0800
tweet_location: Washingon, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?😑


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: ericcox122685
tweet_created: 2015-02-17 19:02:56 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: uwbadger98
tweet_created: 2015-02-17 19:05:03 -0800
text:
@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: JackieFerrari3
tweet_created: 2015-02-17 19:05:38 -0800
tweet_location: Irvine
text:
@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: JackieFerrari3
tweet_created: 2015-02-17 19:08:08 -0800
tweet_location: Irvine
text:
@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: irenefromakovos
tweet_created: 2015-02-17 19:08:11 -0800
text:
@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.


airline_sentiment: positive
airline: United
name: JCVersi
tweet_created: 2015-02-17 19:09:53 -0800
tweet_location: Washington DC
user_timezone: London
text:
@united Got me home amid snow &amp; Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone &amp; an upgrade. Thank you!


airline_sentiment: positive
airline: United
name: jmscull
tweet_created: 2015-02-17 19:14:36 -0800
text:
@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
airline_sentiment_gold: negative
name: dannygilbs
negativereason_gold: Cancelled Flight
tweet_created: 2015-02-17 19:16:37 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song "I'm Blue" while flying on JetBlue.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: NursesLeading
tweet_created: 2015-02-17 19:16:45 -0800
text:
@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: JoelWeger
tweet_created: 2015-02-17 19:18:01 -0800
text:
@USAirways hey let flight 1874get to the gate  hours Late Flight and no fate with dozens of kids on board


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: laurasbrown5
tweet_created: 2015-02-17 19:19:29 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: JSHanselman
tweet_created: 2015-02-17 19:19:30 -0800
tweet_location: Boise, ID
user_timezone: Mountain Time (US & Canada)
text:
@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: tomcrabtree
tweet_created: 2015-02-17 19:20:05 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: diamuarch
tweet_created: 2015-02-17 19:20:48 -0800
text:
@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!


airline_sentiment: positive
airline: Southwest
name: brookem
tweet_created: 2015-02-17 19:21:38 -0800
tweet_location: Dallas
user_timezone: London
text:
@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: JSHanselman
tweet_created: 2015-02-17 19:21:54 -0800
tweet_location: Boise, ID
user_timezone: Mountain Time (US & Canada)
text:
@united this is in ur Hemispheres magazine. I'm open to what will u do to make the "flight more pleasant." http://t.co/VrQDpqEPFW


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: tomcrabtree
tweet_created: 2015-02-17 19:22:41 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united did I mention one bag is an infant car seat &amp; we've been stuck with yr poor replacement on icy mtn roads


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: JennRanft
tweet_created: 2015-02-17 19:22:44 -0800
text:
@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: Lionheart_Lisa
tweet_created: 2015-02-17 19:23:30 -0800
tweet_location: Hanging with Carmen Sandiego.
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: PamSanghera
tweet_created: 2015-02-17 19:24:18 -0800
text:
@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: Trufflebaby2
tweet_created: 2015-02-17 19:24:24 -0800
text:
@JetBlue bag just delivered and items have been stolen.  At first look - my Kate spade bag and bottle of spiced rum!  Wtf!!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: TranquillityIW
tweet_created: 2015-02-17 19:24:50 -0800
tweet_location: Somewhere in between
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue honestly I’m glad you didn’t Cancelled Flight the flight, just that I’ll be driving home at 3-4 am now. :/


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Lionheart_Lisa
tweet_created: 2015-02-17 19:24:50 -0800
tweet_location: Hanging with Carmen Sandiego.
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: SunshineAlways1
tweet_created: 2015-02-17 19:25:06 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir   Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: laurencecharles
tweet_created: 2015-02-17 19:25:35 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: c_m_drummond
tweet_created: 2015-02-17 19:25:40 -0800
text:
@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: ericcox122685
tweet_created: 2015-02-17 19:27:49 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-17 19:36:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http://t.co/tynchOeLac


airline_sentiment: positive
airline: Southwest
name: nicolebass12
tweet_created: 2015-02-17 19:36:35 -0800
tweet_location: Denver, CO
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: samsonola
tweet_coord: [41.9797415, -87.9099894]
tweet_created: 2015-02-17 19:40:54 -0800
tweet_location: New Orleans
user_timezone: Central Time (US & Canada)
text:
@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?


airline_sentiment: positive
airline: Delta
name: reidcappel
tweet_created: 2015-02-17 19:42:12 -0800
tweet_location: New Vernon, NJ
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: michaelassenza
tweet_created: 2015-02-17 19:43:41 -0800
tweet_location: New York City
user_timezone: Quito
text:
@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: darrenw162
tweet_created: 2015-02-17 19:44:32 -0800
text:
@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: BFontanilla
tweet_created: 2015-02-17 19:44:59 -0800
tweet_location: Orange County, USA
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation &amp; I couldn't get my boarding pass


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: AudgePodgerson
tweet_created: 2015-02-17 19:46:48 -0800
tweet_location: Nashville
user_timezone: Greenland
text:
@SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ


airline_sentiment: neutral
airline: United
name: michaelassenza
tweet_created: 2015-02-17 19:49:44 -0800
tweet_location: New York City
user_timezone: Quito
text:
@united returned from vacation + went to luggage services. Golf bag was presented in clear wrap that could've been used in the first place.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: weezerandburnie
tweet_created: 2015-02-17 19:49:46 -0800
tweet_location: Belle MO
text:
@USAirways  really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her


airline_sentiment: positive
airline: Delta
name: fanmla1
tweet_created: 2015-02-17 19:50:55 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue big shoutout to the crews on 2017 Bos&gt;jfk &amp; 486 jfk&gt;roc, &amp; gate crews at c19 Bos &amp; 6 jfk. Long day of delays made better by them!


airline_sentiment: positive
airline: US Airways
name: Kevinly17
tweet_created: 2015-02-17 19:52:37 -0800
text:
@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ColtSTaylor
tweet_coord: [34.01352255, -117.44528297]
tweet_created: 2015-02-17 19:55:12 -0800
tweet_location: All Over The World
text:
@united Ugh.  My bags were sent to Palm Springs and not to LAX as promised.  They better be at the hotel when I get there.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ramsey
tweet_created: 2015-02-17 19:56:09 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: DcRealityPunch
tweet_created: 2015-02-17 19:57:00 -0800
user_timezone: Hawaii
text:
@southwestair,  Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID


airline_sentiment: positive
airline: United
name: ramsey
tweet_created: 2015-02-17 19:57:13 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: mypumpkinheads
tweet_created: 2015-02-17 19:57:32 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: laurencecharles
tweet_created: 2015-02-17 19:59:01 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour


airline_sentiment: neutral
airline: Delta
name: SpiritED_Dixon
tweet_created: 2015-02-17 19:59:51 -0800
tweet_location: USA
text:
@JetBlue @KleinErin Hi! Know a pastor or homeschool mom who might like SpiritED? Have 'em contact me on Prefundia:http://t.co/jRbZLHRW7y


airline_sentiment: positive
airline: US Airways
name: lbrc133
tweet_created: 2015-02-17 20:03:33 -0800
tweet_location: Massachusetts
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-17 20:05:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/bTb4awQtln


airline_sentiment: positive
airline: Southwest
name: Windslid3r
tweet_created: 2015-02-17 20:05:20 -0800
user_timezone: Atlantic Time (Canada)
text:
@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: agrace001
tweet_created: 2015-02-17 20:05:23 -0800
tweet_location: A Texan in Toronto
text:
@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: easmn
tweet_created: 2015-02-17 20:05:23 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: OBJ_3
tweet_created: 2015-02-17 20:06:21 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home 👠👠👠 (3 heel clicks)


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: waltacooks
tweet_created: 2015-02-17 20:07:33 -0800
text:
@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a "baggage error" #sarcasm


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: Kwilusz1
tweet_created: 2015-02-17 20:07:45 -0800
user_timezone: Quito
text:
@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: christruncer
tweet_created: 2015-02-17 20:10:49 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it.


airline_sentiment: neutral
airline: Southwest
name: Tarheelblue07
tweet_created: 2015-02-17 20:13:11 -0800
user_timezone: Quito
text:
@SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: waltacooks
tweet_created: 2015-02-17 20:13:18 -0800
text:
@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: ColeyGirouard
tweet_created: 2015-02-17 20:16:29 -0800
tweet_location: Washington D.C.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: peterdawe
tweet_created: 2015-02-17 20:16:34 -0800
tweet_location: Toronto
text:
@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!


airline_sentiment: neutral
airline: United
name: dr_spencer
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-17 20:19:47 -0800
tweet_location: Nicaragua
user_timezone: Central America
text:
@united Hello. Just wondering how long it might take for Turkish Airlines flights to show up in my United miles. Thanks.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: ShawnMMcCarthy
tweet_coord: [36.08652135, -115.13941959]
tweet_created: 2015-02-17 20:22:41 -0800
tweet_location: NA, SA, Europe
user_timezone: Eastern Time (US & Canada)
text:
@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ShawnMMcCarthy
tweet_coord: [36.08651969, -115.13942786]
tweet_created: 2015-02-17 20:23:11 -0800
tweet_location: NA, SA, Europe
user_timezone: Eastern Time (US & Canada)
text:
@united "federal regulation prohibits you being separated from your bag"...yet you lose our bag and that's okay


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: bekiweki
tweet_created: 2015-02-17 20:23:34 -0800
tweet_location: Provo, UT
user_timezone: Central Time (US & Canada)
text:
@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: ChicDisheveled
tweet_coord: [32.73130971, -117.20222555]
tweet_created: 2015-02-17 20:29:16 -0800
tweet_location: San Diego, CA
user_timezone: Arizona
text:
@JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Delta
name: michaelhakimkan
tweet_created: 2015-02-17 20:30:11 -0800
text:
@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: KierOgrady
tweet_created: 2015-02-17 20:32:24 -0800
text:
@USAirways my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways 👿


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: easmn
tweet_created: 2015-02-17 20:32:55 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it


airline_sentiment: positive
airline: Delta
name: NYC_TAM
tweet_created: 2015-02-17 20:35:15 -0800
text:
@JetBlue's #ValentinesDay email was on point &amp; so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: OBJ_3
tweet_created: 2015-02-17 20:35:21 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: shhashhank
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-17 20:35:24 -0800
tweet_location: Boston, MA | San Jose, CA
user_timezone: Arizona
text:
@USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact?


airline_sentiment: neutral
airline: Delta
name: bekiweki
tweet_created: 2015-02-17 20:35:30 -0800
tweet_location: Provo, UT
user_timezone: Central Time (US & Canada)
text:
@JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: therealBruceK
tweet_created: 2015-02-17 20:35:41 -0800
text:
@united RTB&gt;IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: michaelrkenney
tweet_created: 2015-02-17 20:38:01 -0800
tweet_location: Long Island, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways that link leads to a website that won't open on a cell phone.  Good job, shocking that your airline is folding.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: MindyPack
tweet_created: 2015-02-17 20:39:35 -0800
tweet_location: salt lake city, utah
text:
@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again


airline_sentiment: positive
airline: Delta
name: lynn_with_an_A
tweet_created: 2015-02-17 20:40:05 -0800
tweet_location: Brooklyn, NY
user_timezone: Quito
text:
@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.


airline_sentiment: positive
airline: Southwest
name: walnut_head
tweet_created: 2015-02-17 20:42:51 -0800
tweet_location: Spokane, WA
text:
@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.


airline_sentiment: positive
airline: Delta
name: bekiweki
tweet_created: 2015-02-17 20:43:25 -0800
tweet_location: Provo, UT
user_timezone: Central Time (US & Canada)
text:
@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!


airline_sentiment: positive
airline: United
name: lynn_with_an_A
tweet_created: 2015-02-17 20:44:17 -0800
tweet_location: Brooklyn, NY
user_timezone: Quito
text:
@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD


airline_sentiment: positive
airline: Southwest
name: kramie_aimer
tweet_created: 2015-02-17 20:44:29 -0800
tweet_location: Duke University Class of 2018
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags.  Best airline ever.


airline_sentiment: neutral
airline: Southwest
name: musgrel
tweet_created: 2015-02-17 20:45:48 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning


airline_sentiment: positive
airline: Southwest
name: Georga46
tweet_created: 2015-02-17 20:46:17 -0800
tweet_location: Clover, SC
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: Kohrsnd
tweet_created: 2015-02-17 20:46:44 -0800
tweet_location: Cincinnati, OH
user_timezone: Eastern Time (US & Canada)
text:
@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: All_that_Jaz
tweet_created: 2015-02-17 20:48:06 -0800
tweet_location: Under your bed
user_timezone: Quito
text:
@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: drpippa
tweet_created: 2015-02-17 20:49:51 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: OBJ_3
tweet_created: 2015-02-17 20:50:56 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: jsperber
tweet_created: 2015-02-17 20:53:29 -0800
tweet_location: Boston, MA
user_timezone: Mid-Atlantic
text:
@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: jsperber
tweet_created: 2015-02-17 20:54:55 -0800
tweet_location: Boston, MA
user_timezone: Mid-Atlantic
text:
@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.


airline_sentiment: neutral
airline: United
name: unibrowd
tweet_created: 2015-02-17 21:03:12 -0800
user_timezone: Central Time (US & Canada)
text:
@united so if this game was the one reason I payed for @DIRECTV is there something we could work out here? http://t.co/HQDTK6aTue


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: richwinley
tweet_created: 2015-02-17 21:09:02 -0800
tweet_location: TEXAS
user_timezone: Eastern Time (US & Canada)
text:
@united I've been waiting on my bag in IAH for 45mins.  They're only 4 freaking people on that flight waiting for bags.  Fix this!!


airline_sentiment: positive
airline: Delta
name: fialho_monica
tweet_created: 2015-02-17 21:16:21 -0800
text:
@JetBlue great trip today!  Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: MindyPack
tweet_created: 2015-02-17 21:17:45 -0800
tweet_location: salt lake city, utah
text:
@USAirways this day has been a disaster, rude employees, no help &amp; now no hotel. not flying with you again &amp; I fly ALOT! Dallas=raise=now!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: sethdpowers
tweet_created: 2015-02-17 21:21:13 -0800
text:
@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: komal102
tweet_created: 2015-02-17 21:22:03 -0800
tweet_location: BOSTON
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: komal102
tweet_created: 2015-02-17 21:25:52 -0800
tweet_location: BOSTON
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: jsperber
tweet_created: 2015-02-17 21:26:55 -0800
tweet_location: Boston, MA
user_timezone: Mid-Atlantic
text:
@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: komal102
tweet_created: 2015-02-17 21:26:58 -0800
tweet_location: BOSTON
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: komal102
tweet_created: 2015-02-17 21:27:24 -0800
tweet_location: BOSTON
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: komal102
tweet_created: 2015-02-17 21:29:59 -0800
tweet_location: BOSTON
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable..


airline_sentiment: neutral
airline: Delta
name: Under4R
tweet_created: 2015-02-17 21:31:23 -0800
tweet_location: Milton, Massachusetts
text:
@JetBlue, flights 1970, 1366, and 1552 will fly over after 1 am on your way into @BostonLogan - mind taking ocean approach so we can sleep?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ColtSTaylor
tweet_coord: [33.75348859, -116.36209633]
tweet_created: 2015-02-17 21:31:49 -0800
tweet_location: All Over The World
text:
@united Where are my bags!!!  They weren't in LAX like your promised.  9 out of 10 things today were a mess today because of you.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ColtSTaylor
tweet_coord: [33.75348859, -116.36209633]
tweet_created: 2015-02-17 21:32:28 -0800
tweet_location: All Over The World
text:
@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way.


airline_sentiment: neutral
airline: Southwest
name: MikeLeners
tweet_created: 2015-02-17 21:33:33 -0800
tweet_location: Oakland, CA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK-&gt;MSY. Having troubles tracking it down. Any help?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: drpippa
tweet_created: 2015-02-17 21:33:38 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways disappointment? Making own arrangements for me &amp; my sleeping toddler with zero assistance from USAir is maddening.


airline_sentiment: neutral
airline: United
name: GregoryTheGr8
tweet_created: 2015-02-17 21:34:04 -0800
tweet_location: So Cal
user_timezone: Pacific Time (US & Canada)
text:
@united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: GregoryTheGr8
tweet_created: 2015-02-17 21:34:30 -0800
tweet_location: So Cal
user_timezone: Pacific Time (US & Canada)
text:
@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol


airline_sentiment: neutral
airline: Southwest
name: OrlaandoCondee
tweet_created: 2015-02-17 21:39:12 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: aroth725
tweet_created: 2015-02-17 21:41:29 -0800
user_timezone: Central Time (US & Canada)
text:
@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: JayarWalker
tweet_created: 2015-02-17 21:43:33 -0800
text:
@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: sethdpowers
tweet_created: 2015-02-17 21:47:35 -0800
text:
@USAirways 325 minute delay - this is absurd. Feel free to provide credits... http://t.co/e09keJ9bv1


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ColtSTaylor
tweet_coord: [33.75539049, -116.36196163]
tweet_created: 2015-02-17 21:53:55 -0800
tweet_location: All Over The World
text:
@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.


airline_sentiment: neutral
airline: United
name: MusseZam
tweet_created: 2015-02-17 21:54:19 -0800
text:
@united I am flying from msp to dxb, my child will turn 2 during the trip do I have to buy a return ticket for my child?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: fispahani
tweet_created: 2015-02-17 21:57:54 -0800
tweet_location: Washington, DC
user_timezone: Islamabad
text:
Thanks. “@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.”


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: reallylongdrive
tweet_created: 2015-02-17 22:01:24 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jamescmcpherson
tweet_created: 2015-02-17 22:04:03 -0800
tweet_location: Brisbane
user_timezone: Brisbane
text:
@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: laurasbrown5
tweet_created: 2015-02-17 22:04:25 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@united A generic form with tons of fields asking for info you already?  Expected more as a premier platinum. Another #servicefail


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: MattBellingeri
tweet_coord: [37.62063433, -122.38946673]
tweet_created: 2015-02-17 22:04:56 -0800
tweet_location: San Francisco, CA
user_timezone: Quito
text:
@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: SkylarSong
tweet_created: 2015-02-17 22:07:13 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: BohnJai
tweet_created: 2015-02-17 22:10:27 -0800
tweet_location: Pasadena, CA
text:
@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it...


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ColtSTaylor
tweet_coord: [33.75539049, -116.36196163]
tweet_created: 2015-02-17 22:12:19 -0800
tweet_location: All Over The World
text:
@united are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: cessymeacham
tweet_created: 2015-02-17 22:17:33 -0800
tweet_location: Satellite Beach Fl.
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: joeketz
tweet_created: 2015-02-17 22:18:03 -0800
tweet_location: Northam Stand, Southampton
user_timezone: Eastern Time (US & Canada)
text:
@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: ebennettr
tweet_created: 2015-02-17 22:26:21 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: ImHursty
tweet_created: 2015-02-17 22:34:24 -0800
tweet_location: San Diego, CA by way of VA
text:
@united 3 hrs searching for flts, find 1 on site &amp; can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: TinaIsBack
tweet_coord: [40.71035967, -74.15721568]
tweet_created: 2015-02-17 22:37:20 -0800
tweet_location: Nashville by way of New York
user_timezone: Central Time (US & Canada)
text:
“@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! #SMH


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: cristyg3
tweet_created: 2015-02-17 22:40:17 -0800
tweet_location: NYC Area
user_timezone: Eastern Time (US & Canada)
text:
@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: uncmnwellness
tweet_created: 2015-02-17 22:46:27 -0800
tweet_location: Ventura, California
user_timezone: Pacific Time (US & Canada)
text:
@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy


airline_sentiment: negative
negativereason: longlines
airline: United
name: melissaklurman
tweet_coord: [40.79971517, -74.25960937]
tweet_created: 2015-02-17 22:50:41 -0800
tweet_location: Montclair, NJ
user_timezone: Quito
text:
@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: CluelessTroll
tweet_created: 2015-02-17 22:53:54 -0800
tweet_location: 90210
user_timezone: Eastern Time (US & Canada)
text:
@united why are your SFO-&gt;BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Southwest
name: jenharristmc
tweet_created: 2015-02-17 23:07:27 -0800
tweet_location: Marina Del Rey
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Had a bad experience with them last week.  They broke my bicycle that I had brought with me to do a bike ride in Fla.  Why?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: roambeans
tweet_created: 2015-02-17 23:15:51 -0800
user_timezone: Mountain Time (US & Canada)
text:
@united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: helenalor
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-17 23:18:49 -0800
tweet_location: San Francisco
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: roambeans
tweet_created: 2015-02-17 23:25:16 -0800
user_timezone: Mountain Time (US & Canada)
text:
@united Checking tracing information. You got 2 numbers wrong in my phone number &amp; how did a turquoise duffle bag become a black laptop bag?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: CWWMUK
tweet_created: 2015-02-17 23:33:55 -0800
tweet_location: North West of England
text:
@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: lesleemitchell
tweet_coord: [36.11159761, -86.7844525]
tweet_created: 2015-02-17 23:37:51 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: barneykelley
tweet_created: 2015-02-17 23:38:54 -0800
tweet_location: New Canaan, Ct
text:
@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ColtSTaylor
tweet_coord: [33.75538818, -116.36197002]
tweet_created: 2015-02-17 23:41:51 -0800
tweet_location: All Over The World
text:
@united How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: FlyerzBlog
tweet_created: 2015-02-17 23:47:35 -0800
user_timezone: Rome
text:
@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!


airline_sentiment: neutral
airline: Southwest
name: chelsiesedore
tweet_created: 2015-02-17 23:50:28 -0800
text:
@HillAConlin @SouthwestAir hi! get a solar charger from Amazon! Game changer to plug usb into charge. :)


airline_sentiment: neutral
airline: United
name: TheRealDJAlaska
tweet_created: 2015-02-18 00:01:22 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY


airline_sentiment: positive
airline: United
name: albertchatigny
tweet_created: 2015-02-18 00:15:25 -0800
text:
@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)


airline_sentiment: neutral
airline: United
name: tashtb
tweet_created: 2015-02-18 00:22:16 -0800
tweet_location: London, UK
text:
@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-18 00:36:05 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: BeTheBeat
tweet_created: 2015-02-18 00:40:24 -0800
tweet_location: Toronto
user_timezone: Central Time (US & Canada)
text:
@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: BeTheBeat
tweet_created: 2015-02-18 00:41:44 -0800
tweet_location: Toronto
user_timezone: Central Time (US & Canada)
text:
@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer


airline_sentiment: neutral
airline: United
name: halfmoonkiid_
tweet_created: 2015-02-18 00:44:27 -0800
tweet_location: planet earth
user_timezone: Paris
text:
@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: BeTheBeat
tweet_created: 2015-02-18 00:44:43 -0800
tweet_location: Toronto
user_timezone: Central Time (US & Canada)
text:
@united @laurasbrown5 What does "dealing via email" have anything to do with a crappy web form that is not made for mobile devices


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: BeTheBeat
tweet_created: 2015-02-18 00:45:27 -0800
tweet_location: Toronto
user_timezone: Central Time (US & Canada)
text:
@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MickGriffin
tweet_created: 2015-02-18 00:49:34 -0800
tweet_location: Gdansk / Manchester
user_timezone: London
text:
@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: evan_salmon
tweet_created: 2015-02-18 00:55:59 -0800
user_timezone: Quito
text:
@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: total_janarchy
tweet_created: 2015-02-18 00:59:19 -0800
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1)


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Virgin America
name: total_janarchy
tweet_created: 2015-02-18 01:00:12 -0800
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Virgin America
name: total_janarchy
tweet_created: 2015-02-18 01:01:33 -0800
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.


airline_sentiment: negative
negativereason: Can't Tell
airline: Virgin America
name: total_janarchy
tweet_created: 2015-02-18 01:02:31 -0800
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-18 01:05:06 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http://t.co/lFGR0Nifut


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: evan_salmon
tweet_created: 2015-02-18 01:32:01 -0800
user_timezone: Quito
text:
@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: Ardor_Creative
tweet_created: 2015-02-18 01:40:49 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir  flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb


airline_sentiment: positive
airline: Southwest
name: torithompson13
tweet_created: 2015-02-18 01:45:55 -0800
tweet_location: Nashville, Tn
text:
@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: urno12
tweet_created: 2015-02-18 01:52:16 -0800
tweet_location: bonkers in Yonkers
user_timezone: New Delhi
text:
@united it has now been 16 days since i applied for my compensation?

Y have i had no correspondence


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: iamtedking
tweet_created: 2015-02-18 02:01:36 -0800
user_timezone: Eastern Time (US & Canada)
text:
@United what the...? I go into the "all airlines lounge" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted


airline_sentiment: neutral
airline: Delta
name: superstarpromo1
tweet_created: 2015-02-18 02:23:38 -0800
tweet_location: NYC
text:
@JetBlue @_justdippin_ drops a new video off the upcoming project #TheTakeover, produced by YpOnTheBeat https://t.co/IKQBdZA7TN RT


airline_sentiment: neutral
airline: Southwest
name: PaytonTaylor129
tweet_created: 2015-02-18 02:38:53 -0800
tweet_location: Nashville, TN
user_timezone: Quito
text:
@SouthwestAir Today is going to be the day, I can feel it!  Thank y'all for your support throughout! We're coming home Nashville! #Octavia


airline_sentiment: neutral
airline: US Airways
name: Jeanne23
tweet_created: 2015-02-18 02:42:14 -0800
tweet_location: Arlington, VA
text:
@USAirways hi!  Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original


airline_sentiment: neutral
airline: United
name: thebavers
tweet_created: 2015-02-18 02:50:34 -0800
tweet_location: Alvechurch, Worcestershire, UK
text:
@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: RyanMackJ
tweet_created: 2015-02-18 03:00:24 -0800
tweet_location: Milwaukee, WI
text:
@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves.


airline_sentiment: positive
airline: US Airways
name: SVLLINDIA
tweet_created: 2015-02-18 03:07:25 -0800
tweet_location: Mumbai
text:
@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India.
#Mumbai #Surat #NaviMumbai


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: hersheykiss_89
tweet_created: 2015-02-18 03:11:56 -0800
text:
@USAirways lack of communication with other offices, the customer, &amp; yall never update ur systems. U guys are 2 established 4 this mess


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: comediandan
tweet_created: 2015-02-18 03:16:18 -0800
tweet_location: Up In The Air
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Jeff_Baert
tweet_coord: [43.0460003, -84.4794566]
tweet_created: 2015-02-18 03:25:28 -0800
tweet_location: Mid Michigan
user_timezone: Eastern Time (US & Canada)
text:
@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us


airline_sentiment: neutral
airline: Virgin America
name: gemmabow19
tweet_created: 2015-02-18 03:39:33 -0800
text:
@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 @FreyaBevan_Fund 💗 🎀 💗


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: jtalarcek
tweet_created: 2015-02-18 03:44:34 -0800
tweet_location: Orlando
user_timezone: Eastern Time (US & Canada)
text:
@USAirways  please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.


airline_sentiment: neutral
airline: Southwest
name: CaptPat48
tweet_created: 2015-02-18 03:50:00 -0800
tweet_location: On the 757 Right Coast
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: rjburnsva
tweet_created: 2015-02-18 03:51:06 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: RealcornerboyT
tweet_created: 2015-02-18 03:58:53 -0800
tweet_location: Any Martin Luther St.
text:
@USAirways, 1st a reaccommodation, now a delayed flight for this one.  &amp; the Gate Agent still hasn't mumbled a word. Folks getting anxious.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: leonefitz
tweet_created: 2015-02-18 04:00:11 -0800
text:
@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: NickyB617
tweet_created: 2015-02-18 04:00:12 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time.


airline_sentiment: positive
airline: US Airways
name: atHomeinProv
tweet_created: 2015-02-18 04:04:47 -0800
tweet_location: Providence, Rhode Island
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: rjburnsva
tweet_created: 2015-02-18 04:05:36 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue well I'm glad I got up at 5 am so I can sit in an airport.  No place else I'd rather be (not)


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: darrenw162
tweet_created: 2015-02-18 04:13:18 -0800
text:
@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: RealcornerboyT
tweet_created: 2015-02-18 04:21:10 -0800
tweet_location: Any Martin Luther St.
text:
@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled.  Now 5534 is on 1hr delay


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: RealcornerboyT
tweet_created: 2015-02-18 04:21:55 -0800
tweet_location: Any Martin Luther St.
text:
@USAirways gate agents are now working with everyone to resolve connecting flight issues which is my concern


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: FlashGilbert
tweet_created: 2015-02-18 04:28:20 -0800
tweet_location: washington, dc
text:
@USAirways @SDFAirport  I really needed to be back home yesterday and at work at 9am today. Been on plane and sitting for an hour #peeved


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: rjburnsva
tweet_created: 2015-02-18 04:31:32 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue they say they have no update. I don't work I don't get paid.  Jet blue has my money but no flight. Argh!


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: drwinston001
tweet_created: 2015-02-18 04:42:04 -0800
tweet_location: South West UK
user_timezone: London
text:
@JetBlue @philpete wonder if that's the pilot tweeting you back? Is it legal to tweet and fly? What if the plane in front stops suddenly?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: _DeeGotDaLoud
tweet_created: 2015-02-18 04:50:12 -0800
tweet_location: Tri-State
text:
@USAirways Has the most useless &amp; Rude employees ever at Philadelphia airport never again will I fly with them ! 😤


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: _DeeGotDaLoud
tweet_created: 2015-02-18 04:58:07 -0800
tweet_location: Tri-State
text:
@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, &amp; then told " I don't feel like dealing with it" 😒


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: acimino
tweet_coord: [35.23185283, -80.96487203]
tweet_created: 2015-02-18 05:01:22 -0800
tweet_location: Atlanta, Ga.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways grades for this trip:

Flight timeliness: 👎✈️
Cancelled Flightations: 👎😬
Customer Service: 👎😡
Flight attendants: 😊👏


airline_sentiment: neutral
airline: US Airways
name: MiddleSeatView
tweet_created: 2015-02-18 05:01:30 -0800
tweet_location: Washington, D.C.
user_timezone: Atlantic Time (Canada)
text:
@USAirways if there are empty first class seats on my flight at check in, why wouldn't I be automatically upgraded?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: rjburnsva
tweet_created: 2015-02-18 05:07:16 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess


airline_sentiment: neutral
airline: United
name: SpartanBishop
tweet_created: 2015-02-18 05:14:00 -0800
tweet_location: Denver, CO
text:
@united is pri boarding for "Active Military" or only "In Uniform?" 90% can't travel in uniform for OPSEC reason, even on official travel


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: NursesLeading
tweet_created: 2015-02-18 05:15:48 -0800
text:
@united yes staff were rude  and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!


airline_sentiment: neutral
airline: US Airways
name: Cuvols
tweet_created: 2015-02-18 05:18:22 -0800
tweet_location: London
user_timezone: Central Time (US & Canada)
text:
@usairways Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. @AmericanAir


airline_sentiment: neutral
airline: Southwest
name: kd35ftw1
tweet_created: 2015-02-18 05:21:30 -0800
text:
@SouthwestAir Not possible to carry-on and put in a closet/overhead? Had success doing that with other airlines. Thanks


airline_sentiment: positive
airline: US Airways
name: RealcornerboyT
tweet_created: 2015-02-18 05:22:38 -0800
tweet_location: Any Martin Luther St.
text:
@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: mpordes
tweet_created: 2015-02-18 05:29:04 -0800
text:
@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: sghertz
tweet_created: 2015-02-18 05:29:05 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size


airline_sentiment: neutral
airline: US Airways
name: MiddleSeatView
tweet_created: 2015-02-18 05:34:19 -0800
tweet_location: Washington, D.C.
user_timezone: Atlantic Time (Canada)
text:
@USAirways I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats)


airline_sentiment: positive
airline: Delta
name: ErinMBarlow
tweet_coord: [18.22245647, -63.00369733]
tweet_created: 2015-02-18 05:35:56 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!


airline_sentiment: positive
airline: Southwest
name: Gabriel_Wren
tweet_created: 2015-02-18 05:37:55 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.


airline_sentiment: neutral
airline: Southwest
name: akeeton31
tweet_created: 2015-02-18 05:39:12 -0800
tweet_location: Dallas,TX
text:
@SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http://t.co/t3E4SH5xNg @SMUSportMgt #sportsbiz


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: dannygilbs
tweet_created: 2015-02-18 05:49:23 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: aakopel
tweet_created: 2015-02-18 05:51:22 -0800
tweet_location: Indianapolis, IN, USA
user_timezone: Eastern Time (US & Canada)
text:
@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?


airline_sentiment: neutral
airline: Delta
name: BrianWalkerCHI
tweet_created: 2015-02-18 05:53:35 -0800
tweet_location: Chicago, an Airplane or Train
user_timezone: Central Time (US & Canada)
text:
@JetBlue Social Media Takes Flight with Fly #LikeAGirl - What brand lesson can we learn?  #SMM #Brand  https://t.co/nTGl2WnQVM


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: greghei1
tweet_created: 2015-02-18 05:57:18 -0800
tweet_location: Fremont, California
user_timezone: Pacific Time (US & Canada)
text:
@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jerseygirl4444
tweet_created: 2015-02-18 05:58:04 -0800
tweet_location: NJ
user_timezone: Quito
text:
@USAirways now over 2 hrs. Can't wait anymore. 2 hrs for nothing. Now what?? #frustrated #USAirways http://t.co/BuwjTVUWKM


airline_sentiment: positive
airline: Southwest
name: DeltaPoints
tweet_created: 2015-02-18 06:00:44 -0800
tweet_location: ✈ Check ☟ out ☟ my blog ☟
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: hollyharrisUSA
tweet_created: 2015-02-18 06:07:38 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I couldn't fly you today &amp; it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: zackintheusa
tweet_created: 2015-02-18 06:09:24 -0800
tweet_location: columbus, oh
user_timezone: Central Time (US & Canada)
text:
@united just give up.  Your service is terrible.  If I wasn't forced to use United on certain routes, I never would.


airline_sentiment: neutral
airline: Southwest
name: OJ27Canelo
tweet_created: 2015-02-18 06:13:39 -0800
text:
@SouthwestAir first time flyer, scheduled a (round)trip. set on departure date not sure on returning date, policy/fees on changing Re Flight


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: kelliwilson02
tweet_created: 2015-02-18 06:13:53 -0800
tweet_location: Houston Texas
user_timezone: Central Time (US & Canada)
text:
@USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: MerrickRealtor
tweet_created: 2015-02-18 06:15:34 -0800
tweet_location: Merrick
user_timezone: America/New_York
text:
@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: ReallyViki
tweet_created: 2015-02-18 06:15:39 -0800
tweet_location: Central Jersey
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts&amp; said "well i was Late Flight"


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: WestlakeSarah
tweet_created: 2015-02-18 06:21:26 -0800
tweet_location: New York, NY
user_timezone: Quito
text:
@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP.  #letsworktogether


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: _MeAndMariah
tweet_created: 2015-02-18 06:23:41 -0800
tweet_location: where you want to be.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed


airline_sentiment: neutral
airline: US Airways
name: akobilarov
tweet_created: 2015-02-18 06:24:44 -0800
tweet_location: South Carolina
user_timezone: Eastern Time (US & Canada)
text:
@USAirways How long does it take to receive ticket # from @AmericanAir for itin booked via http://t.co/79waJk7EyT on US flights?


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: _MeAndMariah
tweet_created: 2015-02-18 06:25:37 -0800
tweet_location: where you want to be.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv


airline_sentiment: neutral
airline: US Airways
name: Kyle_Clarke528
tweet_created: 2015-02-18 06:26:23 -0800
tweet_location: Worthington, Ohio
user_timezone: Central Time (US & Canada)
text:
@USAirways what are the odds you can get me on a flight with delta so I can actually get to Orlando today?? #2daysLate Flight


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: luvthispayne
tweet_created: 2015-02-18 06:28:00 -0800
tweet_location: Somewhere over the rainbow.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: jcatwood
tweet_created: 2015-02-18 06:28:12 -0800
tweet_location: Wellesley, MA
user_timezone: Eastern Time (US & Canada)
text:
@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: luvthispayne
tweet_created: 2015-02-18 06:28:44 -0800
tweet_location: Somewhere over the rainbow.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: luvthispayne
tweet_created: 2015-02-18 06:29:26 -0800
tweet_location: Somewhere over the rainbow.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight


airline_sentiment: neutral
airline: Virgin America
name: opteyemisg
tweet_created: 2015-02-18 06:29:29 -0800
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: luvthispayne
tweet_created: 2015-02-18 06:30:08 -0800
tweet_location: Somewhere over the rainbow.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!


airline_sentiment: neutral
airline: Southwest
name: dfwtower
tweet_created: 2015-02-18 06:30:30 -0800
tweet_location: DFW
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http://t.co/5z9STyUQJ3 #DFW #DAL #airlines


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: luvthispayne
tweet_created: 2015-02-18 06:30:48 -0800
tweet_location: Somewhere over the rainbow.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: luvthispayne
tweet_created: 2015-02-18 06:31:47 -0800
tweet_location: Somewhere over the rainbow.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: luvthispayne
tweet_created: 2015-02-18 06:32:35 -0800
tweet_location: Somewhere over the rainbow.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir So today I call into Customer Service &amp; speak with Wendell Holton in the Dallas office &amp; I am told there is nothing he can do


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: _MeAndMariah
tweet_created: 2015-02-18 06:32:48 -0800
tweet_location: where you want to be.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: _MeAndMariah
tweet_created: 2015-02-18 06:33:22 -0800
tweet_location: where you want to be.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: luvthispayne
tweet_created: 2015-02-18 06:33:33 -0800
tweet_location: Somewhere over the rainbow.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: sms0823
tweet_created: 2015-02-18 06:33:43 -0800
text:
@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: luvthispayne
tweet_created: 2015-02-18 06:34:51 -0800
tweet_location: Somewhere over the rainbow.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: luvthispayne
tweet_created: 2015-02-18 06:35:50 -0800
tweet_location: Somewhere over the rainbow.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.


airline_sentiment: positive
airline: Delta
name: Paul_Conn
tweet_created: 2015-02-18 06:37:17 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
.@JetBlue 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: luvthispayne
tweet_created: 2015-02-18 06:37:35 -0800
tweet_location: Somewhere over the rainbow.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint &amp; a letter via mail will follow.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: sasharashid
tweet_created: 2015-02-18 06:39:31 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: PastorMRobinson
tweet_created: 2015-02-18 06:39:32 -0800
tweet_location: Lexington
user_timezone: Central Time (US & Canada)
text:
@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!


airline_sentiment: neutral
airline: United
name: fatabdula
tweet_created: 2015-02-18 06:40:00 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: luvthispayne
tweet_created: 2015-02-18 06:41:17 -0800
tweet_location: Somewhere over the rainbow.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time &amp; baggage time.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: VibrantGene
tweet_created: 2015-02-18 06:41:51 -0800
tweet_location: Most States in US
text:
@SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero.


airline_sentiment: neutral
airline: Southwest
name: luvthispayne
tweet_created: 2015-02-18 06:42:08 -0800
tweet_location: Somewhere over the rainbow.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: luvthispayne
tweet_created: 2015-02-18 06:42:56 -0800
tweet_location: Somewhere over the rainbow.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: ChrisWinn211
tweet_created: 2015-02-18 06:43:29 -0800
tweet_location: Worcester, MA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: claytonconway
tweet_created: 2015-02-18 06:45:51 -0800
tweet_location: Seattle
text:
@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: TV2Frode
tweet_created: 2015-02-18 06:46:56 -0800
tweet_location: Bergen, Norway
user_timezone: Copenhagen
text:
@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: fatlifeguard
tweet_created: 2015-02-18 06:48:04 -0800
tweet_location: Long Beach, NY
text:
@JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ColtSTaylor
tweet_coord: [33.75357228, -116.36206155]
tweet_created: 2015-02-18 06:54:59 -0800
tweet_location: All Over The World
text:
. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: sternjoe92
tweet_created: 2015-02-18 06:55:10 -0800
text:
@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: kelliwilson02
tweet_created: 2015-02-18 06:56:23 -0800
tweet_location: Houston Texas
user_timezone: Central Time (US & Canada)
text:
@USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease


airline_sentiment: neutral
airline: US Airways
name: RoryPhilbin1
tweet_created: 2015-02-18 06:58:31 -0800
tweet_location: NYC/London
text:
@USAirways I recently moved and got a new license and when I booked my flight a months ago I used my old license do I need to change that?


airline_sentiment: neutral
airline: United
name: WeatherWes
tweet_created: 2015-02-18 07:00:43 -0800
tweet_location: Raleigh, North Carolina
user_timezone: Eastern Time (US & Canada)
text:
@united flying out of STL Saturday where they are expecting ice &amp; snow. When should we start looking for travel waivers? Thanks!


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: AdrienneCorn
tweet_created: 2015-02-18 07:01:41 -0800
tweet_location: Nashville/Franklin
user_timezone: Central Time (US & Canada)
text:
@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home #notokay


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: rabbijfranklin
tweet_created: 2015-02-18 07:01:43 -0800
tweet_location: Needham
user_timezone: Atlantic Time (Canada)
text:
@united  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: snptaylor
tweet_created: 2015-02-18 07:02:57 -0800
text:
@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.


airline_sentiment: neutral
airline: US Airways
name: sternjoe92
tweet_created: 2015-02-18 07:03:11 -0800
text:
@USAirways No, this is a systemic problem. Mail comes from 153.69.214.203 but USAirways SPF record disallows it. DM me for more detail


airline_sentiment: neutral
airline: US Airways
name: RoryPhilbin1
tweet_created: 2015-02-18 07:03:21 -0800
tweet_location: NYC/London
text:
@USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: jabbs7
tweet_created: 2015-02-18 07:05:34 -0800
tweet_location: Founder @catapultgrp @ilikeoi
user_timezone: Central Time (US & Canada)
text:
@united UA6255 delayed out of #winnipeg because the plane was "frozen"! #fail Will I make my connection on UA1059? #tightconnection #Denver


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: DustyJonas
tweet_created: 2015-02-18 07:06:32 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: snptaylor
tweet_created: 2015-02-18 07:07:08 -0800
text:
@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: duendecillita
tweet_created: 2015-02-18 07:07:57 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight.


airline_sentiment: positive
airline: United
name: TravelRater
tweet_created: 2015-02-18 07:08:36 -0800
text:
@united -today the staff @ MSP took customer service to a new level. My father passed away last night &amp; you helped me get home today! Thanks


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: istackfranklins
tweet_created: 2015-02-18 07:10:18 -0800
text:
@USAirways 
This is how vacations get Cancelled Flightled been on hold ⤵for 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: duendecillita
tweet_created: 2015-02-18 07:15:01 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue got txt  40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: lisascott09
tweet_created: 2015-02-18 07:15:32 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: cej1124
tweet_created: 2015-02-18 07:15:35 -0800
tweet_location: Austin, TX, USA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Hi! Just got my TSA pre-check # &amp; put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?


airline_sentiment: neutral
airline: Southwest
name: bgawilson
tweet_created: 2015-02-18 07:17:52 -0800
tweet_location: Chicago, IL
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: cleo_riley
tweet_created: 2015-02-18 07:20:29 -0800
user_timezone: Amsterdam
text:
@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 &amp; half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: sheldoncharron
tweet_created: 2015-02-18 07:22:05 -0800
tweet_location: Los Angeles & Vancouver
user_timezone: Pacific Time (US & Canada)
text:
.@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: JSHanselman
tweet_created: 2015-02-18 07:24:11 -0800
tweet_location: Boise, ID
user_timezone: Mountain Time (US & Canada)
text:
@united surprise me.  Otherwise, the flight is over and I don't have a good feeling about your airline.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: bonvoyagedenise
tweet_created: 2015-02-18 07:24:21 -0800
tweet_location: Salt Lake City, Utah
user_timezone: Mountain Time (US & Canada)
text:
@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!


airline_sentiment: neutral
airline: Virgin America
name: 0504Traveller
tweet_created: 2015-02-18 07:24:22 -0800
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route 
http://t.co/6RLz0EBk2X via @usatoday


airline_sentiment: positive
airline: Delta
name: michaelpweaver
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-18 07:26:04 -0800
tweet_location: Parkland Fl
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue credit to you for replying.  I’ll look forward to hopefully one of those 103 on my flight home tonight :)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: KillDaWabbit2
tweet_created: 2015-02-18 07:27:45 -0800
text:
@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: duendecillita
tweet_created: 2015-02-18 07:27:52 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: MsPersia
tweet_created: 2015-02-18 07:28:02 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: MsPersia
tweet_created: 2015-02-18 07:28:45 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: AdrienneCorn
tweet_created: 2015-02-18 07:28:58 -0800
tweet_location: Nashville/Franklin
user_timezone: Central Time (US & Canada)
text:
@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Bhuvanasaurus
tweet_created: 2015-02-18 07:31:37 -0800
text:
@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies &amp; expressing that.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: Shrubbette
tweet_created: 2015-02-18 07:31:49 -0800
tweet_location: Melbourne, Australia
user_timezone: Adelaide
text:
@USAirways Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: lisascott09
tweet_created: 2015-02-18 07:32:21 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways


airline_sentiment: neutral
airline: United
name: EnriqueGtz_
tweet_created: 2015-02-18 07:34:53 -0800
tweet_location: Mexico City
user_timezone: Central Time (US & Canada)
text:
@united how come it's cheaper to fly to BKK than NRT even though to get to BKK you take an extra flight, from NRT!


airline_sentiment: positive
airline: Southwest
name: tbat08
tweet_created: 2015-02-18 07:42:02 -0800
tweet_location: Nashville, tn
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: istackfranklins
tweet_created: 2015-02-18 07:42:57 -0800
text:
@USAirways 
Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent ⤵ http://t.co/Q5SB0DaVuy


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: michellishelli
tweet_created: 2015-02-18 07:45:37 -0800
tweet_location: London
text:
@USAirways My flight was delayed and rerouted, and not so much as a "sorry for your inconvenience" from the check-in agent? #notimpressed


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: oliviasdad1
tweet_created: 2015-02-18 07:52:50 -0800
text:
@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: tannapistolis
tweet_created: 2015-02-18 07:53:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: kimlipp
tweet_created: 2015-02-18 07:53:51 -0800
tweet_location: Fernandina Beach, FL
user_timezone: Eastern Time (US & Canada)
text:
@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?


airline_sentiment: positive
airline: Southwest
name: jenicalindy
tweet_created: 2015-02-18 07:54:26 -0800
tweet_location: Salt Lake City, UT
text:
@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: blakeherpeche
tweet_created: 2015-02-18 07:55:42 -0800
tweet_location: PlanoTexas
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir can @Sagerooski &amp; I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Als_TopTeeth
tweet_created: 2015-02-18 07:56:02 -0800
text:
@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke


airline_sentiment: neutral
airline: United
name: AlMehairiAUH
tweet_created: 2015-02-18 07:56:20 -0800
tweet_location: Abu Dhabi
user_timezone: Abu Dhabi
text:
@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: saysorrychris
tweet_created: 2015-02-18 07:56:42 -0800
tweet_location: Everywhere But Never Scared
user_timezone: Hawaii
text:
@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: PaulRivera88
tweet_created: 2015-02-18 07:57:46 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: KillDaWabbit2
tweet_created: 2015-02-18 07:58:27 -0800
text:
@USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight.


airline_sentiment: neutral
airline: United
name: Bevil_Sarah
tweet_created: 2015-02-18 07:58:53 -0800
tweet_location: Mill Creek HS
text:
@united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: mwbotelho
tweet_created: 2015-02-18 08:00:08 -0800
tweet_location: Curitiba
user_timezone: Brasilia
text:
@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.


airline_sentiment: neutral
airline: US Airways
name: asherhuey
tweet_created: 2015-02-18 08:00:49 -0800
tweet_location: Washington, DC
text:
@USAirways just realized my @AmericanAir advantage number wasn't used for my flight.  How do I get my ff miles?


airline_sentiment: neutral
airline: US Airways
name: SeanOB19
tweet_created: 2015-02-18 08:01:03 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways announced that people going to FL via Charlotte would have to go to a different plane &amp; gate, but it was a 'direct flight' #logic


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: BraniffMoot
tweet_created: 2015-02-18 08:02:20 -0800
tweet_location: Baltimore, MD/Wash. DC area
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: GYank
tweet_created: 2015-02-18 08:03:49 -0800
tweet_location: LA, NY, Chicago & St.Louis
text:
@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts &amp; still didn't make an announcement


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: _JoeChuck
tweet_created: 2015-02-18 08:04:33 -0800
tweet_location: CT to Queens
user_timezone: Eastern Time (US & Canada)
text:
@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: AlwaysTicosGirl
tweet_created: 2015-02-18 08:06:32 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: MarcoFlavioM
tweet_created: 2015-02-18 08:07:09 -0800
tweet_location: USA
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: Barrkari
tweet_created: 2015-02-18 08:07:49 -0800
text:
@USAirways flight today showing on time online, not able to check in. Called &amp; told was Cancelled Flightled, put on hold over an hr ago. Help?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: suzanneboles
tweet_created: 2015-02-18 08:08:33 -0800
tweet_location: London, ON'
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person &amp; kept getting disconnected by an automated msg.


airline_sentiment: neutral
airline: Southwest
name: ERAU_CareerSvcs
tweet_created: 2015-02-18 08:09:15 -0800
tweet_location: Florida, Arizona, Worldwide
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: suzanneboles
tweet_created: 2015-02-18 08:10:19 -0800
tweet_location: London, ON'
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Also, we are in family crisis &amp; you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: greghei1
tweet_created: 2015-02-18 08:10:32 -0800
tweet_location: Fremont, California
user_timezone: Pacific Time (US & Canada)
text:
@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned "confirmed" certificates?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: amfnyc
tweet_created: 2015-02-18 08:11:24 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really?  A global company?  Help!


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: dweezie520
tweet_created: 2015-02-18 08:12:55 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue 😔😓😤


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: harris
tweet_created: 2015-02-18 08:15:06 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies


airline_sentiment: neutral
airline: Southwest
name: heatheralexis8
tweet_created: 2015-02-18 08:15:14 -0800
tweet_location: Vegas
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir are you guys gonna be giving away any tickets for @Imaginedragons at @VinylVegas? #DestinationDragons


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: grgortiz
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-18 08:15:31 -0800
tweet_location: Salt Lake City, UT
user_timezone: Mountain Time (US & Canada)
text:
.@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: _JoeChuck
tweet_created: 2015-02-18 08:15:35 -0800
tweet_location: CT to Queens
user_timezone: Eastern Time (US & Canada)
text:
@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: djxsv
tweet_created: 2015-02-18 08:16:12 -0800
tweet_location: Charlottesville, VA.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: StJudeEnergy
tweet_created: 2015-02-18 08:16:41 -0800
tweet_location: ABQ
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir when will sw return to customer service?  Business travelers made sw now sw ignores us.


airline_sentiment: neutral
airline: Southwest
name: DeltaSegmentFly
tweet_created: 2015-02-18 08:19:46 -0800
tweet_location: TRI CITIES (TRI)
text:
@SouthwestAir  goes to court to gain access to @Delta gates at Love Field  http://t.co/ILqzmMJiYQ #deltanews


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: JohnGillenwater
tweet_created: 2015-02-18 08:20:34 -0800
tweet_location: Richmond and Virginia Beach
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: SFWWflyfish
tweet_created: 2015-02-18 08:20:34 -0800
tweet_location: Austin, TX
user_timezone: Eastern Time (US & Canada)
text:
@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: iamWalkerR
tweet_created: 2015-02-18 08:22:39 -0800
tweet_location: New York, NY
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: amfnyc
tweet_created: 2015-02-18 08:22:49 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I've been trying for DAYS!  And I don't get hung up on until after I get through all the prompts.  What am I to do??


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: JessBenge
tweet_coord: [30.44405028, -84.23614305]
tweet_created: 2015-02-18 08:22:56 -0800
text:
@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: duendecillita
tweet_created: 2015-02-18 08:24:16 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: barneykelley
tweet_created: 2015-02-18 08:26:34 -0800
tweet_location: New Canaan, Ct
text:
@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines


airline_sentiment: neutral
airline: US Airways
name: NChanelJoy
tweet_created: 2015-02-18 08:26:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: djxsv
tweet_created: 2015-02-18 08:27:52 -0800
tweet_location: Charlottesville, VA.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: 1LovePT
tweet_created: 2015-02-18 08:28:45 -0800
tweet_location: Canada
user_timezone: Eastern Time (US & Canada)
text:
@united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis


airline_sentiment: neutral
airline: Southwest
name: thirty_lives
tweet_created: 2015-02-18 08:28:53 -0800
tweet_location: ʞᴚoʎ ʍǝu
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jaimegenova
tweet_created: 2015-02-18 08:31:06 -0800
tweet_location: Tennessee
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.


airline_sentiment: neutral
airline: Southwest
name: svssywentz
tweet_created: 2015-02-18 08:32:09 -0800
text:
@SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: barneykelley
tweet_created: 2015-02-18 08:32:24 -0800
tweet_location: New Canaan, Ct
text:
@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jaimegenova
tweet_created: 2015-02-18 08:32:41 -0800
tweet_location: Tennessee
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing.


airline_sentiment: positive
airline: United
name: Raretturner
tweet_created: 2015-02-18 08:33:39 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time &amp; apologized for yesterday


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: jaimegenova
tweet_created: 2015-02-18 08:34:07 -0800
tweet_location: Tennessee
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.


airline_sentiment: neutral
airline: Virgin America
name: AwsmSpaceMonkey
tweet_created: 2015-02-18 08:34:07 -0800
tweet_location: San Marcos, CA
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: SamanthaCaron
tweet_coord: [38.34274662, -122.32611925]
tweet_created: 2015-02-18 08:34:09 -0800
tweet_location: CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion &amp; then be hung up on


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: thedigitalken
tweet_created: 2015-02-18 08:34:23 -0800
user_timezone: Central Time (US & Canada)
text:
@united There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. &lt;--a frequent flyer http://t.co/aOEaeszDLX


airline_sentiment: positive
airline: Delta
name: jos114
tweet_created: 2015-02-18 08:34:28 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jaimegenova
tweet_created: 2015-02-18 08:34:35 -0800
tweet_location: Tennessee
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: US Airways
name: RAEtnyre
tweet_created: 2015-02-18 08:38:57 -0800
user_timezone: Arizona
text:
@USAirways  last 2 times I checked a bags they were severally damaged.   No one answers the baggage call line for status?  #chairmanlove


airline_sentiment: neutral
airline: Southwest
name: COIAerospace
tweet_created: 2015-02-18 08:40:16 -0800
tweet_location: Atlanta, Georgia
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http://t.co/mdN5ED58ze


airline_sentiment: positive
airline: Delta
name: SullyinVA
tweet_created: 2015-02-18 08:40:40 -0800
tweet_location: Stratford, CT
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: NChanelJoy
tweet_created: 2015-02-18 08:40:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have  a connection?


airline_sentiment: neutral
airline: Southwest
name: JoshPishPosh
tweet_created: 2015-02-18 08:41:01 -0800
tweet_location: Sacramento, CA
text:
@SouthwestAir  Southwest is currently awaiting government approval for this route. Do we know when it will be official?


airline_sentiment: neutral
airline: Virgin America
name: AlMehairiAUH
tweet_created: 2015-02-18 08:43:41 -0800
tweet_location: Abu Dhabi
user_timezone: Abu Dhabi
text:
@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: NChanelJoy
tweet_created: 2015-02-18 08:44:23 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: 1LovePT
tweet_created: 2015-02-18 08:45:39 -0800
tweet_location: Canada
user_timezone: Eastern Time (US & Canada)
text:
@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: mxp908
tweet_created: 2015-02-18 08:45:44 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?


airline_sentiment: neutral
airline: US Airways
name: NChanelJoy
tweet_created: 2015-02-18 08:46:47 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: oliviasdad1
tweet_created: 2015-02-18 08:50:27 -0800
text:
@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: c9n0thing
tweet_created: 2015-02-18 08:53:08 -0800
tweet_location: San Diego
user_timezone: Pacific Time (US & Canada)
text:
@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months.  Where my free miles at?!


airline_sentiment: positive
airline: Southwest
name: Elizabeethan
tweet_created: 2015-02-18 08:56:53 -0800
tweet_location: California
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)


airline_sentiment: positive
airline: Delta
name: JDesca01
tweet_created: 2015-02-18 08:57:05 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: eatgregeat
tweet_coord: [29.98605741, -90.25189405]
tweet_created: 2015-02-18 08:59:05 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: MFarrell21
tweet_created: 2015-02-18 08:59:36 -0800
tweet_location: Cleveland, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: jerry_eckerman
tweet_created: 2015-02-18 09:03:26 -0800
tweet_location: Orlando, Florida
text:
@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP


airline_sentiment: neutral
airline: Southwest
name: thaterikperson
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-18 09:03:39 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I have a flight to Vegas coming up soon, but haven’t received any drink tickets Late Flightly. Can you help me out?


airline_sentiment: positive
airline: Southwest
name: kirkwoodtiger
tweet_created: 2015-02-18 09:05:36 -0800
tweet_location: Kirkwood Missouri
user_timezone: Central Time (US & Canada)
text:
“@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS!


airline_sentiment: positive
airline: United
name: mfuld
tweet_created: 2015-02-18 09:07:00 -0800
tweet_location: New York, NY
user_timezone: America/New_York
text:
@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: BryanAndaya
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-18 09:07:57 -0800
tweet_location: Houston, Texas
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: janefbolin
tweet_created: 2015-02-18 09:08:40 -0800
text:
@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: ptau
tweet_created: 2015-02-18 09:08:58 -0800
tweet_location: Chasing Carmen San Diego
user_timezone: Central Time (US & Canada)
text:
@united its ridic you cant transfer credit, you have my $400 &amp; youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn


airline_sentiment: positive
airline: Delta
name: DJSundog
tweet_created: 2015-02-18 09:09:40 -0800
tweet_location: Pescadero, CA
text:
.@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!


airline_sentiment: positive
airline: Virgin America
name: chrisdpatton
tweet_created: 2015-02-18 09:11:22 -0800
tweet_location: Annapolis, Maryland
text:
@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?


airline_sentiment: neutral
airline: Southwest
name: MelvinLopezJr
tweet_created: 2015-02-18 09:12:06 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity


airline_sentiment: neutral
airline: United
name: jerry_eckerman
tweet_created: 2015-02-18 09:12:15 -0800
tweet_location: Orlando, Florida
text:
@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP


airline_sentiment: neutral
airline: United
name: thereal_SNL
tweet_created: 2015-02-18 09:13:25 -0800
tweet_location: District of Columbia
user_timezone: Eastern Time (US & Canada)
text:
@united if I have credit from a flight I Cancelled Flightled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: MFarrell21
tweet_created: 2015-02-18 09:15:48 -0800
tweet_location: Cleveland, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: zackintheusa
tweet_created: 2015-02-18 09:16:25 -0800
tweet_location: columbus, oh
user_timezone: Central Time (US & Canada)
text:
@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: joshto
tweet_created: 2015-02-18 09:17:04 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: elisanader
tweet_created: 2015-02-18 09:22:00 -0800
tweet_location: D.C.ish
user_timezone: Eastern Time (US & Canada)
text:
@united  why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it &amp; it's now impossible! I even called.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: JCameronUSA
tweet_created: 2015-02-18 09:24:14 -0800
user_timezone: Atlantic Time (Canada)
text:
@JetBlue Only middle seats. SFO -&gt; BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: LauraGina
tweet_created: 2015-02-18 09:25:25 -0800
tweet_location: Beaufort, South Carolina
user_timezone: Eastern Time (US & Canada)
text:
.@SouthwestAir 3 days &amp; still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: OMGreller
tweet_created: 2015-02-18 09:27:58 -0800
tweet_location: on my iPhone
text:
@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: zackintheusa
tweet_created: 2015-02-18 09:29:29 -0800
tweet_location: columbus, oh
user_timezone: Central Time (US & Canada)
text:
@united what do you think missing meetings is worth?  A flight voucher?  I fly all the time, so what would make it right?


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: tannapistolis
tweet_created: 2015-02-18 09:30:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is.


airline_sentiment: positive
airline: US Airways
name: claytonconway
tweet_created: 2015-02-18 09:32:19 -0800
tweet_location: Seattle
text:
@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: harris
tweet_created: 2015-02-18 09:32:54 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: amfnyc
tweet_created: 2015-02-18 09:33:12 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min &amp; counting


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: eldridgechm
tweet_coord: [41.71826065, -72.68689133]
tweet_created: 2015-02-18 09:34:06 -0800
text:
@JetBlue last week I bought a plane ticket round trip to FL &amp; just 4 fun I look at the price of them today and they went down! #nothappy


airline_sentiment: neutral
airline: Virgin America
name: PlantFoodDude
tweet_created: 2015-02-18 09:35:01 -0800
tweet_location: NJ USA
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: harris
tweet_created: 2015-02-18 09:35:13 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: harris
tweet_created: 2015-02-18 09:35:53 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Carlito_Sway
tweet_created: 2015-02-18 09:38:20 -0800
tweet_location: Miami,Fl
user_timezone: Central Time (US & Canada)
text:
@USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue /  next flight in 10 hrs


airline_sentiment: positive
airline: Southwest
name: BuckeyePatricia
tweet_created: 2015-02-18 09:45:06 -0800
tweet_location: Austin, TX
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200


airline_sentiment: positive
airline: US Airways
name: MoamarMoMoney
tweet_coord: [41.16012493, -81.39760735]
tweet_created: 2015-02-18 09:45:15 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.


airline_sentiment: positive
airline: United
name: greghei1
tweet_created: 2015-02-18 09:46:57 -0800
tweet_location: Fremont, California
user_timezone: Pacific Time (US & Canada)
text:
@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: LayneHillesland
tweet_created: 2015-02-18 09:47:43 -0800
text:
@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: seungminkim
tweet_created: 2015-02-18 09:48:20 -0800
tweet_location: Washington, D.C.
user_timezone: Quito
text:
@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MoamarMoMoney
tweet_coord: [41.16013713, -81.39768211]
tweet_created: 2015-02-18 09:49:33 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request


airline_sentiment: positive
airline: Southwest
name: seanpetykowski
tweet_coord: [30.43823709, -97.76632883]
tweet_created: 2015-02-18 09:49:46 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: greghei1
tweet_created: 2015-02-18 09:50:14 -0800
tweet_location: Fremont, California
user_timezone: Pacific Time (US & Canada)
text:
@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way


airline_sentiment: neutral
airline: Southwest
name: OJ27Canelo
tweet_created: 2015-02-18 09:51:16 -0800
text:
@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Carlito_Sway
tweet_created: 2015-02-18 09:51:37 -0800
tweet_location: Miami,Fl
user_timezone: Central Time (US & Canada)
text:
@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: Nic_L_Wright
tweet_created: 2015-02-18 09:52:13 -0800
tweet_location: Oklahoma
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: LisaPal
tweet_created: 2015-02-18 09:52:24 -0800
tweet_location: New Orleans, LA
user_timezone: Central Time (US & Canada)
text:
@JetBlue loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful


airline_sentiment: neutral
airline: Southwest
name: Karima_Hersi
tweet_created: 2015-02-18 09:52:42 -0800
tweet_location: Ottawa,Canada
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir lemme come to #DestinationDragons 😭😭😭 this university student could use a break from all these books.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: MetinErtas06
tweet_created: 2015-02-18 09:53:03 -0800
text:
@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems


airline_sentiment: neutral
airline: Southwest
name: DavidJAbramson
tweet_created: 2015-02-18 09:56:08 -0800
tweet_location: Maryland and Washington D.C.
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: LisaPal
tweet_created: 2015-02-18 09:57:11 -0800
tweet_location: New Orleans, LA
user_timezone: Central Time (US & Canada)
text:
@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: MaxImumZero386
tweet_created: 2015-02-18 09:58:32 -0800
tweet_location: Planet Earth
text:
@USAirways do families no longer get early boarding with young kids?  American, your new parent, gives it to us...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Scotti
tweet_created: 2015-02-18 09:58:44 -0800
tweet_location: Grand Junction, CO
user_timezone: Mountain Time (US & Canada)
text:
@United Wonder why people hate dealing with airlines?  Ridiculous and inflexible "policies".  I need a phone number and a resolution.  Now.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Delta
name: LisaPal
tweet_created: 2015-02-18 09:58:55 -0800
tweet_location: New Orleans, LA
user_timezone: Central Time (US & Canada)
text:
@JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason.


airline_sentiment: positive
airline: Southwest
name: climbforee
tweet_created: 2015-02-18 09:59:10 -0800
tweet_location: http://goo.gl/eZTfG
user_timezone: Arizona
text:
@southwestair Great job celebrating #MardiGras2015 .  You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: monotaga
tweet_created: 2015-02-18 09:59:29 -0800
tweet_location: San Francisco, CA
user_timezone: Central Time (US & Canada)
text:
@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: braadwise
tweet_created: 2015-02-18 10:00:09 -0800
tweet_location: Rogue, USA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much


airline_sentiment: positive
airline: Southwest
name: DavidJAbramson
tweet_created: 2015-02-18 10:02:33 -0800
tweet_location: Maryland and Washington D.C.
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?


airline_sentiment: neutral
airline: Southwest
name: JiggaJazzman
tweet_coord: [40.4871427, -112.011264]
tweet_created: 2015-02-18 10:04:32 -0800
text:
@SouthwestAir Are you announcing any more winners to the #DestinationDragons @Imaginedragons  show @VelourLive in UTAH this weekend? #Lucky


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: c9n0thing
tweet_created: 2015-02-18 10:07:30 -0800
tweet_location: San Diego
user_timezone: Pacific Time (US & Canada)
text:
@united Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: frqnttraveler
tweet_created: 2015-02-18 10:07:36 -0800
tweet_location: california
text:
@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Bhuvanasaurus
tweet_created: 2015-02-18 10:07:37 -0800
text:
@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: eatgregeat
tweet_coord: [29.97877958, -95.33246329]
tweet_created: 2015-02-18 10:08:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united you mean like my mailing address and rate? By the surliness of my United "coworkers" I'm guessing our benefits aren't great.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Max_Tau
tweet_created: 2015-02-18 10:09:04 -0800
tweet_location: Amsterdam NL
user_timezone: Athens
text:
@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: brendanpshannon
tweet_created: 2015-02-18 10:09:36 -0800
tweet_location: here there many wheres
user_timezone: Central Time (US & Canada)
text:
5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”


airline_sentiment: neutral
airline: United
name: TheClayFox
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-18 10:11:29 -0800
tweet_location: New York City (Silicon Alley)
user_timezone: Eastern Time (US & Canada)
text:
@united please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can’t get in touch with anyone locally. What to do?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: AngelicaJoni1
tweet_created: 2015-02-18 10:13:14 -0800
tweet_location: NY
text:
@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: LayneHillesland
tweet_created: 2015-02-18 10:13:54 -0800
text:
@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: drinkie
tweet_created: 2015-02-18 10:14:47 -0800
tweet_location: Delaware
user_timezone: Eastern Time (US & Canada)
text:
@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: SFWWflyfish
tweet_created: 2015-02-18 10:15:12 -0800
tweet_location: Austin, TX
user_timezone: Eastern Time (US & Canada)
text:
@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k


airline_sentiment: neutral
airline: Southwest
name: kt_delaney
tweet_created: 2015-02-18 10:15:32 -0800
tweet_location: Los Angeles
user_timezone: Quito
text:
@SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: DubTeed
tweet_created: 2015-02-18 10:16:17 -0800
text:
@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: MusJew2daRescue
tweet_created: 2015-02-18 10:18:05 -0800
tweet_location: Earth
text:
@USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: cheerldrguy
tweet_created: 2015-02-18 10:18:48 -0800
tweet_location: Palm Springs, CA
user_timezone: Pacific Time (US & Canada)
text:
@usairways That is appreciated.  However, the system tells you call back Late Flightr then ends the call.  No need to reply, thanks.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: IamWiz4Life
tweet_created: 2015-02-18 10:19:28 -0800
tweet_location: ATL
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: MusJew2daRescue
tweet_created: 2015-02-18 10:23:32 -0800
tweet_location: Earth
text:
@USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to.  The airport has more room and you know.. food!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Twinscream1
tweet_created: 2015-02-18 10:25:02 -0800
text:
@USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck


airline_sentiment: neutral
airline: Virgin America
name: AUStinAirport
tweet_created: 2015-02-18 10:25:30 -0800
tweet_location: Austin, TX
user_timezone: Mountain Time (US & Canada)
text:
@VirginAmerica announces new nonstop connecting @AUStinAirport &amp; @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf


airline_sentiment: neutral
airline: United
name: eriwn9
tweet_created: 2015-02-18 10:26:41 -0800
text:
@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: MGsoundguy
tweet_created: 2015-02-18 10:29:09 -0800
tweet_location: Houston TX
text:
@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days.  Please prove me wrong.


airline_sentiment: positive
airline: Delta
name: MaxwellAMooney
tweet_created: 2015-02-18 10:29:23 -0800
tweet_location: Mill Creek, WA
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. 👍


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: j_beatz247
tweet_created: 2015-02-18 10:31:22 -0800
tweet_location: new orleans
text:
@JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: MusJew2daRescue
tweet_created: 2015-02-18 10:31:31 -0800
tweet_location: Earth
text:
@USAirways would be more pleased if you reassess your business practices.  Goal should be to have passengers on plane as little as possible


airline_sentiment: positive
airline: Delta
name: MaxwellAMooney
tweet_created: 2015-02-18 10:32:46 -0800
tweet_location: Mill Creek, WA
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing.


airline_sentiment: positive
airline: United
name: adler_edward
tweet_created: 2015-02-18 10:32:51 -0800
text:
@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: CheteraC
tweet_created: 2015-02-18 10:34:46 -0800
text:
@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: alvarez16
tweet_created: 2015-02-18 10:35:27 -0800
tweet_location: USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: LayneHillesland
tweet_created: 2015-02-18 10:36:07 -0800
text:
@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: seungminkim
tweet_created: 2015-02-18 10:36:37 -0800
tweet_location: Washington, D.C.
user_timezone: Quito
text:
@USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JimTrotter_NFL
tweet_created: 2015-02-18 10:37:01 -0800
tweet_location: San Diego
user_timezone: Pacific Time (US & Canada)
text:
@united a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.


airline_sentiment: neutral
airline: US Airways
name: natedunn
tweet_created: 2015-02-18 10:38:06 -0800
tweet_location: Phoenix, AZ
user_timezone: Pacific Time (US & Canada)
text:
@USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets?


airline_sentiment: positive
airline: Virgin America
name: jhen_d
tweet_created: 2015-02-18 10:45:18 -0800
tweet_location: Austin, Texas
user_timezone: Mountain Time (US & Canada)
text:
@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: travelersally
tweet_created: 2015-02-18 10:48:17 -0800
tweet_location: Atlanta
user_timezone: Eastern Time (US & Canada)
text:
@scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...)


airline_sentiment: positive
airline: Virgin America
name: ctpsts
tweet_created: 2015-02-18 10:49:22 -0800
text:
@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: jeparker232
tweet_created: 2015-02-18 10:55:33 -0800
text:
@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE


airline_sentiment: positive
airline: United
name: LeeRose20
tweet_created: 2015-02-18 10:56:46 -0800
tweet_location: West Wickham Kent !
text:
@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jeparker232
tweet_created: 2015-02-18 10:57:10 -0800
text:
@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: RobBogart
tweet_created: 2015-02-18 10:58:23 -0800
tweet_location: DC/SF/BFLO
text:
@united 3586 from IAD to BUF.  Incredibly loud, and like a third world 70s inner city metro bus.  #lowstandards http://t.co/m67WnBglXQ


airline_sentiment: neutral
airline: Virgin America
name: elimae724
tweet_created: 2015-02-18 10:59:47 -0800
tweet_location: California Love #VFL
text:
@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Twinscream1
tweet_created: 2015-02-18 11:00:55 -0800
text:
@USAirways Have him call me.  I cant wait to see if anything happens.  Your service really sucks.#usairwayssucks


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: lymanm8
tweet_created: 2015-02-18 11:01:16 -0800
text:
@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?


airline_sentiment: neutral
airline: Southwest
name: heatheralexis8
tweet_created: 2015-02-18 11:10:42 -0800
tweet_location: Vegas
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: mscaitw
tweet_created: 2015-02-18 11:15:16 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is "I don't really know what happened"


airline_sentiment: neutral
airline: Southwest
name: DoctorFox007
tweet_created: 2015-02-18 11:15:31 -0800
tweet_location: ÜT: 40.819919,-73.864869
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: syndscu
tweet_created: 2015-02-18 11:17:23 -0800
text:
@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Twinscream1
tweet_created: 2015-02-18 11:18:40 -0800
text:
@USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jeparker232
tweet_created: 2015-02-18 11:21:01 -0800
text:
@SouthwestAir I don't have a conference number.  I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jeparker232
tweet_created: 2015-02-18 11:21:41 -0800
text:
@SouthwestAir how do i know that my information is not found on other people's account?  I can see someone else's reservation, rr # and trip


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Vic_Sutter
tweet_created: 2015-02-18 11:22:17 -0800
tweet_location: Las Vegas
user_timezone: Hawaii
text:
@united my plane sounds like  a DJ  scratching is this normal? If so, will this eventually be a new entertainment fee.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: jordanslott
tweet_created: 2015-02-18 11:27:21 -0800
tweet_location: Jersey City, NJ
text:
@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: MetinErtas06
tweet_created: 2015-02-18 11:28:20 -0800
text:
@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: navydocdro
tweet_created: 2015-02-18 11:28:27 -0800
tweet_location: okinawa, japan
text:
@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: BlockRahel
tweet_created: 2015-02-18 11:31:45 -0800
text:
@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't &amp; it was delivered somewhere


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-18 11:36:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5t4FpCGREJ


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JackAcree
tweet_created: 2015-02-18 11:37:23 -0800
tweet_location: United States
user_timezone: Eastern Time (US & Canada)
text:
@united Nice "partners" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R


airline_sentiment: negative
negativereason: longlines
airline: Virgin America
name: mrpresident1776
tweet_created: 2015-02-18 11:37:27 -0800
tweet_location: Washington, D.C.
text:
@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: sasharashid
tweet_created: 2015-02-18 11:39:06 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: matthew
tweet_created: 2015-02-18 11:40:21 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica Your back of seat entertainment system does not accept credit cards that  have an apostrophe in the surname. #apostrophefail


airline_sentiment: neutral
airline: United
name: Boruch_1
tweet_created: 2015-02-18 11:41:38 -0800
user_timezone: London
text:
@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: willary
tweet_created: 2015-02-18 11:43:37 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain


airline_sentiment: positive
airline: US Airways
name: MaxImumZero386
tweet_created: 2015-02-18 11:44:49 -0800
tweet_location: Planet Earth
text:
@USAirways thanks!  Can you help remind the agents it's ok?  Ps. Heard rumors of a streaming wifi TV/movie service you might be installing


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: Perisspiceladle
tweet_created: 2015-02-18 11:45:16 -0800
tweet_location: San Francisco Bay Area, USA
user_timezone: Central Time (US & Canada)
text:
@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: RohKapx1
tweet_created: 2015-02-18 11:45:33 -0800
tweet_location: DFW & SF
user_timezone: Central Time (US & Canada)
text:
@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Twinscream1
tweet_created: 2015-02-18 11:46:43 -0800
text:
@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: navydocdro
tweet_created: 2015-02-18 11:48:17 -0800
tweet_location: okinawa, japan
text:
@USAirways 40 minutes to put my TSA number in… 40 mins… and stop holding people hostage with requiring a dividends miles acct. @tsa


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: angeladoheny26
tweet_created: 2015-02-18 11:49:10 -0800
text:
@SouthwestAir So I guess you can get to the airport too early!  Need to wait 10mins to checkin. Really?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: MsAmanRm103
tweet_created: 2015-02-18 11:49:50 -0800
tweet_location: Detroit, MI
text:
Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: thesherylralph
tweet_created: 2015-02-18 11:50:14 -0800
tweet_location: Right where I should be!
user_timezone: Pacific Time (US & Canada)
text:
@USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: raisethebarn
tweet_created: 2015-02-18 11:51:54 -0800
tweet_location: Franklin, TN
user_timezone: Central Time (US & Canada)
text:
@USAirways that wasn’t my Q but thanks. Wondering why you’re the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: tannapistolis
tweet_created: 2015-02-18 11:53:40 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: JessikaKM
tweet_created: 2015-02-18 11:54:36 -0800
user_timezone: Quito
text:
@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG


airline_sentiment: positive
airline: Southwest
name: eliinthemiddle
tweet_created: 2015-02-18 11:55:44 -0800
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!


airline_sentiment: neutral
airline: Delta
name: TravelLeaders_
tweet_created: 2015-02-18 11:57:27 -0800
tweet_location: Liverpool, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue plans to offer direct flights from #JFK to #DaytonaBeach, #Florida starting next #February.… http://t.co/oYLlRZQU5m


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: garyatsga
tweet_created: 2015-02-18 11:57:51 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges


airline_sentiment: positive
airline: Southwest
name: Shadowjin12
tweet_created: 2015-02-18 11:58:43 -0800
text:
@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: MsAmanRm103
tweet_created: 2015-02-18 12:01:10 -0800
tweet_location: Detroit, MI
text:
@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour &amp; a half? I'd like an answer.


airline_sentiment: neutral
airline: United
name: yentruok720
tweet_created: 2015-02-18 12:01:30 -0800
tweet_location: DC
text:
@united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: BigDavew2k
tweet_created: 2015-02-18 12:03:07 -0800
text:
@USAirways so mad I can't even believe  you guys Cancelled Flight my connecting flight after I leave the first stop, &amp; give me a useless hotel voucher


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: BigDavew2k
tweet_created: 2015-02-18 12:04:26 -0800
text:
@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: angeladoheny26
tweet_created: 2015-02-18 12:04:29 -0800
text:
@SouthwestAir good to know NOW!  Three sets of travelers in just 20 mins standing here waiting for mins to pass by.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: BigDavew2k
tweet_created: 2015-02-18 12:05:02 -0800
text:
@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-18 12:05:03 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http://t.co/lZFGUTxIYN


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Kurt_Wirth
tweet_created: 2015-02-18 12:05:28 -0800
tweet_location: ÜT: 43.182918,-77.651224
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: angeladoheny26
tweet_created: 2015-02-18 12:05:39 -0800
text:
@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared!  Noted for next time.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: BigDavew2k
tweet_created: 2015-02-18 12:07:13 -0800
text:
@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: BigDavew2k
tweet_created: 2015-02-18 12:09:19 -0800
text:
@USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: CureFoodAllergy
tweet_created: 2015-02-18 12:11:17 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless &amp; dangerous to (1/3)


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: CureFoodAllergy
tweet_created: 2015-02-18 12:11:18 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: prof_west
tweet_created: 2015-02-18 12:11:49 -0800
tweet_location: Edmonton, Alberta, Canada
user_timezone: Mountain Time (US & Canada)
text:
@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M).


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: jenny0z
tweet_created: 2015-02-18 12:12:50 -0800
tweet_location: new york city
text:
@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees


airline_sentiment: neutral
airline: Southwest
name: girlnamednour
tweet_created: 2015-02-18 12:12:51 -0800
tweet_location: Hockeytown, USA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme


airline_sentiment: neutral
airline: United
name: jordanslott
tweet_created: 2015-02-18 12:14:10 -0800
tweet_location: Jersey City, NJ
text:
@united when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: DanielaRisa
tweet_created: 2015-02-18 12:14:18 -0800
tweet_location: Chicago, IL
user_timezone: Eastern Time (US & Canada)
text:
@USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: tayyp_
tweet_coord: [35.210373, -80.9538682]
tweet_created: 2015-02-18 12:15:16 -0800
tweet_location: Made in China
user_timezone: Central Time (US & Canada)
text:
@USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JuliaSayers
tweet_created: 2015-02-18 12:20:02 -0800
tweet_location: Birmingham, AL
user_timezone: Quito
text:
@USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel &amp; I've submitted twice online


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: TimSaviola
tweet_created: 2015-02-18 12:20:13 -0800
tweet_location: Brooklyn, NY
text:
@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: herestorian
tweet_created: 2015-02-18 12:22:58 -0800
text:
@united offered me a voucher to switch flights. Now voucher offer doesn’t exist &amp; the gate agent switched me to a delayed flight!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Kizzinator
tweet_created: 2015-02-18 12:24:34 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease


airline_sentiment: neutral
airline: Southwest
name: Zachamon
tweet_coord: [44.8741191, -93.22830677]
tweet_created: 2015-02-18 12:25:45 -0800
tweet_location: North Minneapolis
user_timezone: Central Time (US & Canada)
text:
@southwestair #ftw! ✈️ Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https://t.co/mAvIgetbBw


airline_sentiment: positive
airline: Southwest
name: Mariextweets
tweet_created: 2015-02-18 12:26:06 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: JeffPfeifer
tweet_created: 2015-02-18 12:26:40 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+.  Forget upgrades - just want legroom. #unitedfail


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: zackintheusa
tweet_created: 2015-02-18 12:27:38 -0800
tweet_location: columbus, oh
user_timezone: Central Time (US & Canada)
text:
@united now you've lost my bags too.  At least nobody has done anything to help out.  This is absurd.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: jesisforlovers
tweet_created: 2015-02-18 12:27:53 -0800
tweet_location: Oahu, Hi
user_timezone: Central Time (US & Canada)
text:
@united my cats flight was delayed 1+hour  she will be arriving to Hawaii after 5 &amp; I won't be able to pick her up until tomorrow 😭


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: DesertDealer
tweet_created: 2015-02-18 12:30:35 -0800
tweet_location: Las Vegas
user_timezone: Arizona
text:
@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats?  I'm in 1A btw.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: DesertDealer
tweet_created: 2015-02-18 12:33:53 -0800
tweet_location: Las Vegas
user_timezone: Arizona
text:
@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: scofro14
tweet_created: 2015-02-18 12:37:31 -0800
user_timezone: Mountain Time (US & Canada)
text:
@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare &amp; rules for this itinerary has changed' again


airline_sentiment: neutral
airline: Southwest
name: Brian_Fox
tweet_created: 2015-02-18 12:38:10 -0800
tweet_location: NH, United States
user_timezone: Eastern Time (US & Canada)
text:
@southwestair is your companion pass broken today? 
purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: scofro14
tweet_created: 2015-02-18 12:40:49 -0800
user_timezone: Mountain Time (US & Canada)
text:
@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: DCconnick
tweet_created: 2015-02-18 12:41:20 -0800
text:
@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: froyomama
tweet_created: 2015-02-18 12:41:23 -0800
user_timezone: Central Time (US & Canada)
text:
@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JackAcree
tweet_created: 2015-02-18 12:44:59 -0800
tweet_location: United States
user_timezone: Eastern Time (US & Canada)
text:
@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.


airline_sentiment: positive
airline: United
name: greghei1
tweet_created: 2015-02-18 12:46:35 -0800
tweet_location: Fremont, California
user_timezone: Pacific Time (US & Canada)
text:
@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.


airline_sentiment: positive
airline: Delta
name: NickTypesWords
tweet_created: 2015-02-18 12:47:49 -0800
tweet_location: Inquiries: CAA • Miller PR
text:
@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: Gman818
tweet_created: 2015-02-18 12:51:25 -0800
text:
@USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: as4438
tweet_created: 2015-02-18 12:52:41 -0800
text:
@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: natedlee
tweet_created: 2015-02-18 12:55:44 -0800
tweet_location: D.C. Metro Area
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.


airline_sentiment: neutral
airline: Delta
name: Lulabella83
tweet_created: 2015-02-18 12:56:15 -0800
tweet_location: Alexandria, Va
user_timezone: Atlantic Time (Canada)
text:
@JetBlue I'd like to spread my grandpa's ashes in Naples, Italy he lived in the 50's while serving his 30+ yrs in the @USNavy #FlyItForward


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: herestorian
tweet_created: 2015-02-18 13:00:41 -0800
text:
@united Flight was overbooked! Was offered voucher to wait &amp; take another flight. Gate agent switched me over, retracted voucher offer.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: US Airways
name: TotalRugby
tweet_created: 2015-02-18 13:01:48 -0800
tweet_location: The Rugby Universe
user_timezone: Berlin
text:
@USAirways @DRVRugby  team is back home but luggage all wet and partly damaged - Not happy! #blizzard


airline_sentiment: neutral
airline: Southwest
name: benfetch
tweet_created: 2015-02-18 13:02:23 -0800
user_timezone: Dublin
text:
@SouthwestAir how come on mobile I can't proceed w/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.


airline_sentiment: neutral
airline: Delta
name: thedanband
tweet_created: 2015-02-18 13:07:09 -0800
tweet_location: New York City
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: as4438
tweet_created: 2015-02-18 13:07:18 -0800
text:
@USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: thisnamerocks2
tweet_created: 2015-02-18 13:08:18 -0800
tweet_location: Canton, MA
text:
@JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever


airline_sentiment: positive
airline: Southwest
name: TedNguyen
tweet_created: 2015-02-18 13:09:01 -0800
tweet_location: Southern California, USA
user_timezone: Pacific Time (US & Canada)
text:
Bingo! “@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR”


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: MGsoundguy
tweet_created: 2015-02-18 13:09:11 -0800
tweet_location: Houston TX
text:
@united I will be stunned if my bags are in Hartford with me.  The ORD ground crew only had an hour to move my bags 200 yards


airline_sentiment: positive
airline: Southwest
name: CheteraC
tweet_created: 2015-02-18 13:09:47 -0800
text:
@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!


airline_sentiment: neutral
airline: US Airways
name: hotcakes_33
tweet_created: 2015-02-18 13:11:08 -0800
tweet_location: Charlotte, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have a flight in Saturday from MCI to CLT and there's heavy snow predicted in MCI. When will u allow for changes?


airline_sentiment: positive
airline: Delta
name: thedanband
tweet_created: 2015-02-18 13:11:45 -0800
tweet_location: New York City
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue okay. The new screens are laptop-large &amp; real nice &amp; the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.


airline_sentiment: positive
airline: US Airways
name: CSquieri
tweet_coord: [35.21820752, -80.94527061]
tweet_created: 2015-02-18 13:11:50 -0800
tweet_location: Mesa, AZ
user_timezone: Arizona
text:
@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: scottcode
tweet_created: 2015-02-18 13:12:01 -0800
text:
@USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: carloscrazyself
tweet_created: 2015-02-18 13:14:41 -0800
tweet_location: Atlantic City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?


airline_sentiment: positive
airline: Delta
name: NickTypesWords
tweet_created: 2015-02-18 13:15:01 -0800
tweet_location: Inquiries: CAA • Miller PR
text:
@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: qlyss8
tweet_created: 2015-02-18 13:16:11 -0800
tweet_location: Texas, USA
user_timezone: Mountain Time (US & Canada)
text:
@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: HeHaithMe
tweet_created: 2015-02-18 13:17:47 -0800
tweet_location: Born/Raised in 314/Home is 317
user_timezone: Eastern Time (US & Canada)
text:
@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: thisnamerocks2
tweet_created: 2015-02-18 13:17:56 -0800
tweet_location: Canton, MA
text:
@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: scm1133
tweet_created: 2015-02-18 13:21:39 -0800
user_timezone: London
text:
@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Perisspiceladle
tweet_created: 2015-02-18 13:21:47 -0800
tweet_location: San Francisco Bay Area, USA
user_timezone: Central Time (US & Canada)
text:
@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: qlyss8
tweet_created: 2015-02-18 13:22:34 -0800
tweet_location: Texas, USA
user_timezone: Mountain Time (US & Canada)
text:
@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Perisspiceladle
tweet_created: 2015-02-18 13:24:16 -0800
tweet_location: San Francisco Bay Area, USA
user_timezone: Central Time (US & Canada)
text:
@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- &amp; wouldn't take away a 9year old kids bag!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: 140JustinC
tweet_created: 2015-02-18 13:25:23 -0800
tweet_location: Fredericton NB
user_timezone: Atlantic Time (Canada)
text:
@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: TroyTrudel
tweet_created: 2015-02-18 13:25:51 -0800
tweet_location: ÜT: 42.798909,-71.542817
user_timezone: Central Time (US & Canada)
text:
@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston?  Usair flight 2218 #US2218


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: RohKapx1
tweet_created: 2015-02-18 13:26:39 -0800
tweet_location: DFW & SF
user_timezone: Central Time (US & Canada)
text:
@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened "do you want to get to SF today" #fail


airline_sentiment: neutral
airline: Delta
name: kbosspotter
tweet_created: 2015-02-18 13:26:46 -0800
tweet_location: Logan International Airport
user_timezone: Atlantic Time (Canada)
text:
@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: mybadtequila
tweet_created: 2015-02-18 13:29:56 -0800
tweet_location: Scottsdale, AZ
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir pls help me get this resolved &amp; reimbursement made.  gracias, rico; pls send me private msg with phone number or email address


airline_sentiment: positive
airline: United
name: quade181
tweet_created: 2015-02-18 13:31:58 -0800
tweet_location: Paramus, NJ
text:
@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!


airline_sentiment: positive
airline: US Airways
name: ALHphoto
tweet_created: 2015-02-18 13:33:00 -0800
tweet_location: Raleigh,NC
user_timezone: Atlantic Time (Canada)
text:
@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work &amp; the push to b better


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: dbmain
tweet_coord: [41.98160558, -87.90496847]
tweet_created: 2015-02-18 13:35:27 -0800
text:
@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back.  UA3466


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-18 13:36:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Airways Corporation Registers High Short Interest - Wall Street Pulse http://t.co/hXSnv7fbbh


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: BigDavew2k
tweet_created: 2015-02-18 13:36:06 -0800
text:
@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care


