# Tweets

airline_sentiment: positive
airline: Southwest
name: chelsiesedore
tweet_created: 2015-02-18 13:37:00 -0800
text:
@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: fatihguvenen
tweet_created: 2015-02-18 13:37:29 -0800
tweet_location: minneapolis
user_timezone: Central Time (US & Canada)
text:
@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.


airline_sentiment: positive
airline: US Airways
name: GabeFerris
tweet_created: 2015-02-18 13:41:31 -0800
tweet_location: #Supergabe - Central Maine
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir First Class all the way!!💺✈️ Headed to @portlandjetport http://t.co/kDMq0jps02


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Twinscream1
tweet_created: 2015-02-18 13:41:54 -0800
text:
@USAirways no they dont.  I think I already said that.  No one responds.  Its an auto response.  Wait is this an auto response??????


airline_sentiment: positive
airline: Southwest
name: ljwoodworth
tweet_created: 2015-02-18 13:44:02 -0800
tweet_location: Colorado
text:
@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: DaveGraf1965
tweet_created: 2015-02-18 13:44:27 -0800
user_timezone: Atlantic Time (Canada)
text:
@united Is your company motto: "I do not care!!!"  I heard several times from your employees to your clients in the past week."  #idonotcare


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: RayAllStar28
tweet_created: 2015-02-18 13:46:40 -0800
tweet_location: Lawrence, MA
text:
@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: RayAllStar28
tweet_created: 2015-02-18 13:48:00 -0800
tweet_location: Lawrence, MA
text:
@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: caitieamanda
tweet_created: 2015-02-18 13:49:07 -0800
tweet_location: Brisbane, Australiaaa!
user_timezone: Brisbane
text:
@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA &amp; check em in there.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: qlyss8
tweet_created: 2015-02-18 13:49:09 -0800
tweet_location: Texas, USA
user_timezone: Mountain Time (US & Canada)
text:
@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: johnny_danks
tweet_created: 2015-02-18 13:49:20 -0800
text:
@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: jpf4986
tweet_created: 2015-02-18 13:50:03 -0800
text:
@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement.  Cust Svc no help!!!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: GeorgeMcflyOG
tweet_created: 2015-02-18 13:51:58 -0800
tweet_location: NJ
user_timezone: Eastern Time (US & Canada)
text:
@united thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ptau
tweet_created: 2015-02-18 13:52:31 -0800
tweet_location: Chasing Carmen San Diego
user_timezone: Central Time (US & Canada)
text:
@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. &amp; ill be driving there not flying


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: SupermanHopkins
tweet_created: 2015-02-18 13:52:37 -0800
text:
@SouthwestAir Open more kiosks at 
Austin-Bergstrom. Three lanes to service a line of 50 people? Really?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: I_Am_ErikaG
tweet_created: 2015-02-18 13:53:18 -0800
tweet_location: On my phone, USA
user_timezone: Mountain Time (US & Canada)
text:
@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: JTMacrizzle
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-18 13:53:21 -0800
tweet_location: Arlington, VA
user_timezone: Quito
text:
I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: MelaniePanton
tweet_created: 2015-02-18 13:53:39 -0800
tweet_location: New York, New York
text:
@USAirways to CLT from JFK nasty planes, dirty seats &amp; floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: od2be2003
tweet_created: 2015-02-18 13:57:22 -0800
tweet_location: Dallas, TX
user_timezone: Eastern Time (US & Canada)
text:
@USAirways "admirals club" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: trueceltsfan
tweet_created: 2015-02-18 13:59:18 -0800
text:
@united - my son left his tablet on plane.  Am out of country and can not call easily.  Is there an email to contact?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: MarissaBreton
tweet_created: 2015-02-18 13:59:22 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue only w/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: JDG1206
tweet_created: 2015-02-18 13:59:50 -0800
tweet_location: Fort Worth, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz


airline_sentiment: positive
airline: United
name: ToddWalsh
tweet_created: 2015-02-18 14:01:31 -0800
tweet_location: ÜT: 33.449738,-112.049072
user_timezone: Pacific Time (US & Canada)
text:
@united well it IS John Hughes' birthday. But I will stick w the plane &amp; hold off on trains &amp; automobiles. Gate workers are doing well.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: mcontrerasnyc
tweet_created: 2015-02-18 14:01:42 -0800
text:
@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!


airline_sentiment: positive
airline: United
name: qlyss8
tweet_created: 2015-02-18 14:02:19 -0800
tweet_location: Texas, USA
user_timezone: Mountain Time (US & Canada)
text:
@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-18 14:05:03 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Says #Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http://t.co/VU7XSWJKiY


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: missyw2you
tweet_created: 2015-02-18 14:05:10 -0800
tweet_location: Warren, OH
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir are bicycles that the 62", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me.


airline_sentiment: neutral
airline: US Airways
name: dsearls
tweet_created: 2015-02-18 14:06:35 -0800
tweet_location: SBA, BOS, JFK, EWR, SFO, LHR
user_timezone: Pacific Time (US & Canada)
text:
@USAirways Thanks. Suggestion: stop the promo messages after a bit and just run music &amp; a msg that says "call volume is high." #vrm


airline_sentiment: positive
airline: Southwest
name: thisnamerocks2
tweet_created: 2015-02-18 14:07:00 -0800
tweet_location: Canton, MA
text:
@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: thisnamerocks2
tweet_created: 2015-02-18 14:07:47 -0800
tweet_location: Canton, MA
text:
@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: The_Big_Guy27
tweet_created: 2015-02-18 14:08:07 -0800
tweet_location: US
user_timezone: Eastern Time (US & Canada)
text:
@USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: bethanycknowles
tweet_created: 2015-02-18 14:08:26 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: christinebpc
tweet_created: 2015-02-18 14:09:15 -0800
tweet_location: Houston, Texas
user_timezone: Central Time (US & Canada)
text:
@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: thisnamerocks2
tweet_created: 2015-02-18 14:09:36 -0800
tweet_location: Canton, MA
text:
@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: qlyss8
tweet_created: 2015-02-18 14:10:59 -0800
tweet_location: Texas, USA
user_timezone: Mountain Time (US & Canada)
text:
“@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: jillianhello
tweet_created: 2015-02-18 14:11:40 -0800
tweet_location: Orange County, CA
user_timezone: Arizona
text:
@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice


airline_sentiment: positive
airline: US Airways
name: davegoldfarb
tweet_created: 2015-02-18 14:13:45 -0800
tweet_location: Delray Beach, FL
user_timezone: Eastern Time (US & Canada)
text:
@USAirways we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: angiezemog
tweet_created: 2015-02-18 14:15:35 -0800
tweet_location: Los Angeles/Chicago
user_timezone: Quito
text:
@SouthwestAir I am trying to book another flight and apply my credits that I had from another flight but I can't find them.


airline_sentiment: neutral
airline: Delta
name: 4cast4you
tweet_created: 2015-02-18 14:17:10 -0800
tweet_location: Out and About - Homebase is MD
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue #FlyingItForward I'd fly to Port au Prince, Haiti to help with the on-going earthquake relief efforts. Still lots to do there!


airline_sentiment: neutral
airline: Delta
name: navyseal6
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-18 14:18:56 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I like Marie Harf go to Iraiq find ISIS and spread good, and offer resume service to ISIS in order to find jobs @marieharf


airline_sentiment: positive
airline: Delta
name: ft_tyman
tweet_created: 2015-02-18 14:19:15 -0800
tweet_location: NBMA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous &amp; so much to do there.🌴


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: RayAllStar28
tweet_created: 2015-02-18 14:20:10 -0800
tweet_location: Lawrence, MA
text:
@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: GignacForLowell
tweet_created: 2015-02-18 14:21:06 -0800
tweet_location: Lowell, Ma
text:
@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: RayAllStar28
tweet_created: 2015-02-18 14:22:26 -0800
tweet_location: Lawrence, MA
text:
@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: shikai590
tweet_created: 2015-02-18 14:23:17 -0800
text:
@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?


airline_sentiment: positive
airline: Delta
name: unverkate
tweet_created: 2015-02-18 14:23:17 -0800
tweet_location: PHL
text:
.@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt &amp; helpful response! Cheers to less snow in everyone's future


airline_sentiment: positive
airline: United
name: DCconnick
tweet_created: 2015-02-18 14:24:05 -0800
text:
@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: mekirkpatrick
tweet_created: 2015-02-18 14:26:30 -0800
tweet_location: Long Beach, CA
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Twinscream1
tweet_created: 2015-02-18 14:26:43 -0800
text:
@USAirways well this is about as worthless as your regular service.  A bunch of do nothings and idiots. #sucks


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: RayAllStar28
tweet_created: 2015-02-18 14:26:54 -0800
tweet_location: Lawrence, MA
text:
@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: CollingMedia
tweet_created: 2015-02-18 14:27:09 -0800
tweet_location: Scottsdale, AZ
user_timezone: Arizona
text:
@SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: honorawalsh
tweet_created: 2015-02-18 14:27:24 -0800
text:
@USAirways Joined Silver Preferred because I heard customer service was so great, pity I was misguided.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Scscottish
tweet_created: 2015-02-18 14:28:38 -0800
tweet_location: Proud to say I'm from Dundee
user_timezone: Atlantic Time (Canada)
text:
@usairways. Seriously, attendants go AWOL for 60 mins.   Now flight further delayed.   Don't lite a match either http://t.co/mT8sPlm02v


airline_sentiment: positive
airline: US Airways
name: pocketsizemando
tweet_created: 2015-02-18 14:28:47 -0800
tweet_location: Fort Worth, TX
user_timezone: Central Time (US & Canada)
text:
@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: BernieCheersing
tweet_created: 2015-02-18 14:29:38 -0800
tweet_location: Washington DC
user_timezone: Central Time (US & Canada)
text:
@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Astonvillausa
tweet_created: 2015-02-18 14:31:47 -0800
tweet_location: Chicago, Illinois
user_timezone: Central Time (US & Canada)
text:
@united   sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to....


airline_sentiment: neutral
airline: Delta
name: sdcissna
tweet_created: 2015-02-18 14:32:02 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I'd go to Portsmouth, NH to take care of my friend's son while she takes her daughter to Boston for surgery.  #flyingitforward


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Delta
name: edgarsantana
tweet_created: 2015-02-18 14:33:02 -0800
tweet_location: ÜT: 40.96513,-73.872957
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue glad u happy I have my bag but as a traveler I entrusted u w/ my property &amp; u return it damaged &amp; that's the best answer u have?


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: FMLBROOKLYN
tweet_created: 2015-02-18 14:33:35 -0800
user_timezone: Arizona
text:
@SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: GeorgeMcflyOG
tweet_created: 2015-02-18 14:34:54 -0800
tweet_location: NJ
user_timezone: Eastern Time (US & Canada)
text:
@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on


airline_sentiment: neutral
airline: United
name: sdgarguilo
tweet_created: 2015-02-18 14:35:09 -0800
tweet_location: Earth (for now...)
user_timezone: Eastern Time (US & Canada)
text:
@united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation.


airline_sentiment: positive
airline: Delta
name: sdcissna
tweet_created: 2015-02-18 14:35:51 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: GeorgeMcflyOG
tweet_created: 2015-02-18 14:36:44 -0800
tweet_location: NJ
user_timezone: Eastern Time (US & Canada)
text:
@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: GeorgeMcflyOG
tweet_created: 2015-02-18 14:37:31 -0800
tweet_location: NJ
user_timezone: Eastern Time (US & Canada)
text:
@united be patient while I let this string of tweets go out showing people you are bad at your business


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Dayrean
tweet_created: 2015-02-18 14:37:52 -0800
text:
@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Delta
name: edgarsantana
tweet_created: 2015-02-18 14:38:58 -0800
tweet_location: ÜT: 40.96513,-73.872957
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: GeorgeMcflyOG
tweet_created: 2015-02-18 14:39:04 -0800
tweet_location: NJ
user_timezone: Eastern Time (US & Canada)
text:
@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: Val_Mack
tweet_created: 2015-02-18 14:40:02 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir lost my sunglasses &amp; case on a flight 3933 last night - is there a lost &amp; found?


airline_sentiment: positive
airline: Delta
name: TranmereStu
tweet_created: 2015-02-18 14:41:06 -0800
tweet_location: Wirral England
text:
@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: GeorgeMcflyOG
tweet_created: 2015-02-18 14:42:04 -0800
tweet_location: NJ
user_timezone: Eastern Time (US & Canada)
text:
@united idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: GeorgeMcflyOG
tweet_created: 2015-02-18 14:43:11 -0800
tweet_location: NJ
user_timezone: Eastern Time (US & Canada)
text:
@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline


airline_sentiment: neutral
airline: Delta
name: selirodz
tweet_created: 2015-02-18 14:44:58 -0800
tweet_location: South Miami Heights, Florida
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.


airline_sentiment: positive
airline: Southwest
name: dalyrt5
tweet_created: 2015-02-18 14:48:26 -0800
tweet_location: Nashville, TN
user_timezone: Arizona
text:
@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: santiagopinzong
tweet_created: 2015-02-18 14:49:28 -0800
tweet_location: Colombia
user_timezone: Central Time (US & Canada)
text:
@united #1007 Houston-Bogota with an engine problem, mechanics trying to "fix" the problem, safety first, better to change the plane


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: gailmmath
tweet_created: 2015-02-18 14:50:26 -0800
text:
@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11


airline_sentiment: positive
airline: United
name: AlexSenchak
tweet_created: 2015-02-18 14:50:33 -0800
tweet_location: Boston, MA
user_timezone: Atlantic Time (Canada)
text:
@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)


airline_sentiment: positive
airline: Southwest
name: 3b80af5c98854be
tweet_created: 2015-02-18 14:50:49 -0800
text:
@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: whofilets
tweet_created: 2015-02-18 14:51:04 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: christinebpc
tweet_created: 2015-02-18 14:52:01 -0800
tweet_location: Houston, Texas
user_timezone: Central Time (US & Canada)
text:
@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: hinabinaa
tweet_created: 2015-02-18 14:54:19 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you "hope" they can find another flight. That's very considerate of you.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Delta
name: edgarsantana
tweet_created: 2015-02-18 14:54:22 -0800
tweet_location: ÜT: 40.96513,-73.872957
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim


airline_sentiment: neutral
airline: Southwest
name: livvyports16
tweet_created: 2015-02-18 14:57:17 -0800
text:
@SouthwestAir do you have any info about when #DestinationDragons winners will be announced? me &amp; my best friend are hoping to win. thanks!


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
airline_sentiment_gold: negative
name: edgarsantana
negativereason_gold: Lost Luggage Damaged Luggage
tweet_created: 2015-02-18 14:57:29 -0800
tweet_location: ÜT: 40.96513,-73.872957
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I am heading to JFK now just on principle alone to deal w my lost &amp; damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail


airline_sentiment: neutral
airline: Southwest
name: 2Hats1Mike
tweet_created: 2015-02-18 15:00:24 -0800
tweet_location: Buffalo, NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: frannie_ryan
tweet_created: 2015-02-18 15:01:17 -0800
tweet_location: Memphis TN
user_timezone: Central Time (US & Canada)
text:
@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight &amp; insufficient ground crew to handle


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: edgarsantana
tweet_created: 2015-02-18 15:03:48 -0800
tweet_location: ÜT: 40.96513,-73.872957
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Dayrean
tweet_created: 2015-02-18 15:06:41 -0800
text:
@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: DCconnick
tweet_created: 2015-02-18 15:06:47 -0800
text:
@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ERnurseMatt
tweet_created: 2015-02-18 15:07:36 -0800
tweet_location: Kansas, USA
user_timezone: Central Time (US & Canada)
text:
@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Delta
name: edgarsantana
tweet_created: 2015-02-18 15:11:14 -0800
tweet_location: ÜT: 40.96513,-73.872957
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN


airline_sentiment: neutral
airline: United
name: scofro14
tweet_created: 2015-02-18 15:11:24 -0800
user_timezone: Mountain Time (US & Canada)
text:
@united, Understandable. I did try Flight Booking Problems several times for 2 passengers &amp; got the messages I mentioned before. As for the agents price???


airline_sentiment: positive
airline: United
name: officialpcoops
tweet_created: 2015-02-18 15:11:30 -0800
text:
@united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Dayrean
tweet_created: 2015-02-18 15:13:30 -0800
text:
@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...


airline_sentiment: positive
airline: United
name: santiagopinzong
tweet_created: 2015-02-18 15:14:25 -0800
tweet_location: Colombia
user_timezone: Central Time (US & Canada)
text:
@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: kristen_19
tweet_created: 2015-02-18 15:17:43 -0800
user_timezone: Quito
text:
@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy


airline_sentiment: neutral
airline: Southwest
name: Armywives101
tweet_created: 2015-02-18 15:18:04 -0800
tweet_location: Fayetteville North Carolina
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: mma718
tweet_created: 2015-02-18 15:19:00 -0800
tweet_location: Queens, New York
text:
@USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier.  That's so wrong


airline_sentiment: positive
airline: United
name: jjirsa
tweet_created: 2015-02-18 15:19:58 -0800
tweet_location: Seattle
user_timezone: Pacific Time (US & Canada)
text:
@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: trevels11
tweet_created: 2015-02-18 15:20:08 -0800
tweet_location: Terrapin Station
text:
@USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: kristen_19
tweet_created: 2015-02-18 15:20:49 -0800
user_timezone: Quito
text:
@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good


airline_sentiment: positive
airline: Southwest
name: kalenski
tweet_created: 2015-02-18 15:21:32 -0800
tweet_location: Denver
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: Kat_Obser
tweet_created: 2015-02-18 15:22:04 -0800
tweet_location: washington, dc
text:
@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.


airline_sentiment: neutral
airline: Delta
name: djh11375
tweet_created: 2015-02-18 15:23:15 -0800
tweet_location: Forest Hills, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Left my coat on flight 453 this morning in overhead bin.  Reported seat 12A, but I was 11A.  Thx.  Ticket 2792125083854


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: NickAbel5
tweet_created: 2015-02-18 15:24:37 -0800
text:
@USAirways PLEASE improve your phone system! Going through multiple prompts &amp; menus just to be told to call back Late Flightr = MAJOR FAIL


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: thekulway
tweet_created: 2015-02-18 15:24:51 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better....


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: cindydchilds
tweet_created: 2015-02-18 15:25:03 -0800
tweet_location: Maryland
user_timezone: Quito
text:
@SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!


airline_sentiment: neutral
airline: United
name: ianvalentine
tweet_created: 2015-02-18 15:25:12 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@united Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: mtezna
tweet_created: 2015-02-18 15:26:55 -0800
tweet_location: Virginia
user_timezone: Eastern Time (US & Canada)
text:
@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am


airline_sentiment: neutral
airline: Southwest
name: Kaneshow
tweet_created: 2015-02-18 15:28:06 -0800
tweet_location: Washington | Tampa | Baltimore
user_timezone: Eastern Time (US & Canada)
text:
YO! @InternJohnRadio @mrerickv  give @SouthwestAir their plane back.  They're mad &amp; threatening to take away my Companion Pass. #Luv


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: jasemccarty
tweet_created: 2015-02-18 15:30:00 -0800
tweet_location: BTR/DCA/IAD/MSY - etc
user_timezone: Central Time (US & Canada)
text:
@united gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection.


airline_sentiment: neutral
airline: Delta
name: Bink_V
tweet_created: 2015-02-18 15:30:31 -0800
tweet_location: Washingon, DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I'd go to Australia to enjoy the land down under! Always been on my bucket list! #FlyingItForward


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: herestorian
tweet_created: 2015-02-18 15:32:25 -0800
text:
@united, I'm still frustrated I gave up my seat &amp; the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD


airline_sentiment: neutral
airline: United
name: ghidinelli
tweet_coord: [41.98084325, -87.90939435]
tweet_created: 2015-02-18 15:34:55 -0800
tweet_location: San Francisco, California
user_timezone: Pacific Time (US & Canada)
text:
@united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: havecl
tweet_created: 2015-02-18 15:37:19 -0800
text:
@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: JunkyardFiegs
tweet_coord: [40.64520088, -73.77587636]
tweet_created: 2015-02-18 15:37:41 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: djh11375
tweet_created: 2015-02-18 15:41:48 -0800
tweet_location: Forest Hills, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: questions_faith
tweet_created: 2015-02-18 15:42:17 -0800
tweet_location: Elkhart, Indiana
user_timezone: Atlantic Time (Canada)
text:
@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: shammywhits
tweet_created: 2015-02-18 15:44:03 -0800
tweet_location: Syracuse, New York
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: NickAbel5
tweet_created: 2015-02-18 15:44:42 -0800
text:
@USAirways I appreciate that you actually monitor Twitter, so please  pass along my feedback. I've tried calling about 15 times in 4 days :(


airline_sentiment: neutral
airline: US Airways
name: LindseyWaters1
tweet_created: 2015-02-18 15:44:54 -0800
tweet_location: Philadelphia, PA
text:
@USAirways my TSA precheck isn't showing up on my boarding pass for my flight tomorrow...help!? #USAirways #TSAPreCheck


airline_sentiment: neutral
airline: United
name: MikeFromRBLX
tweet_created: 2015-02-18 15:45:58 -0800
tweet_location: roblox.com
user_timezone: Eastern Time (US & Canada)
text:
@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: questions_faith
tweet_created: 2015-02-18 15:46:04 -0800
tweet_location: Elkhart, Indiana
user_timezone: Atlantic Time (Canada)
text:
@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.


airline_sentiment: neutral
airline: United
name: ItsAaronChriz
tweet_created: 2015-02-18 15:47:35 -0800
tweet_location: I'm just a kid from Oak Harbor
user_timezone: Pacific Time (US & Canada)
text:
“@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems?”

👎


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: GenuineJack
tweet_created: 2015-02-18 15:49:14 -0800
tweet_location: Massachusetts
user_timezone: Central Time (US & Canada)
text:
@JetBlue, my dads vacation to SXM got delayed a day because of @AmericanAir shoddy service. Earliest FLL &gt; SXM flight? trying to hep him out


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: JaimeAlexis
tweet_created: 2015-02-18 15:50:16 -0800
tweet_location: San Francisco, CA
user_timezone: Eastern Time (US & Canada)
text:
@united makes total sense, except flight wasn't full :) I've got empty seats around me &amp; overheads were more than half open when I boarded.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: BeautifulLifePD
tweet_coord: [40.51794328, -74.48516831]
tweet_created: 2015-02-18 15:51:25 -0800
tweet_location: Austin, TX
user_timezone: Quito
text:
@JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option


airline_sentiment: neutral
airline: Delta
name: GenuineJack
tweet_created: 2015-02-18 15:51:33 -0800
tweet_location: Massachusetts
user_timezone: Central Time (US & Canada)
text:
@JetBlue he's sch for 530 tmw on AA. would love to find him an earlier one with yall if possible. He's in FLL


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: GavinRamblesOn
tweet_created: 2015-02-18 15:59:08 -0800
tweet_location: Denver, CO/NYC
user_timezone: Mountain Time (US & Canada)
text:
@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: amirieb
tweet_created: 2015-02-18 16:01:33 -0800
tweet_location: College Park, MD
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!


airline_sentiment: neutral
airline: Southwest
name: Armywives101
tweet_created: 2015-02-18 16:02:15 -0800
tweet_location: Fayetteville North Carolina
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Yay! And are dependents with ID (wife children) eligible to use this discount too? How do you use it over the phone/inperson?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: BeautifulLifePD
tweet_coord: [40.51806327, -74.48518231]
tweet_created: 2015-02-18 16:03:17 -0800
tweet_location: Austin, TX
user_timezone: Quito
text:
@JetBlue They did not have any &amp; asked if I wanted tea. How do you have tea&amp;not coffee? I'm a gold on United &amp; coffee I nvr think 2x about


airline_sentiment: positive
airline: United
name: promostuff4u
tweet_created: 2015-02-18 16:03:22 -0800
tweet_location: Franklin, Tennessee
user_timezone: Central Time (US & Canada)
text:
@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-18 16:05:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http://t.co/oFW4A8b5WS


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Delta
name: edgarsantana
tweet_created: 2015-02-18 16:05:10 -0800
tweet_location: ÜT: 40.96513,-73.872957
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: mma718
tweet_created: 2015-02-18 16:05:34 -0800
tweet_location: Queens, New York
text:
@USAirways Finally back on board.  Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: AnnetteNaif
tweet_created: 2015-02-18 16:06:48 -0800
tweet_location: New York & Worldwide
user_timezone: Eastern Time (US & Canada)
text:
“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.” Confirmation code?


airline_sentiment: neutral
airline: Delta
name: JunkyardFiegs
tweet_created: 2015-02-18 16:10:34 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue Thx for the pointer, but Im good with the big monitor.  Any advice on who I should pick to come our of the Western Conf (NBA)?


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: Ginzan77
tweet_created: 2015-02-18 16:10:50 -0800
tweet_location: Northern Virginia
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS?  Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: ericcox122685
tweet_created: 2015-02-18 16:11:19 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jamieduchess
tweet_created: 2015-02-18 16:15:29 -0800
tweet_location: London
user_timezone: Amsterdam
text:
@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: od2be2003
tweet_created: 2015-02-18 16:15:48 -0800
tweet_location: Dallas, TX
user_timezone: Eastern Time (US & Canada)
text:
@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.


airline_sentiment: neutral
airline: Delta
name: JunkyardFiegs
tweet_created: 2015-02-18 16:16:43 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue It's absolute madness in the west, but tell me who you like between @memgrizz @warriors @spurs and @okcthunder


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: Ginzan77
tweet_created: 2015-02-18 16:19:16 -0800
tweet_location: Northern Virginia
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: JunkyardFiegs
tweet_created: 2015-02-18 16:21:35 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue C'mon now. My flight's delayed annnnnd you can't give me a pick?!? I'm about to tweet at @united or @Delta .......


airline_sentiment: positive
airline: United
name: Joshua_Redman
tweet_created: 2015-02-18 16:22:06 -0800
user_timezone: Quito
text:
@united 
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace.


airline_sentiment: neutral
airline: Southwest
name: ericcox122685
tweet_created: 2015-02-18 16:22:52 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: JustOGG
tweet_created: 2015-02-18 16:23:17 -0800
tweet_location: Tweets = My Opinion
user_timezone: Eastern Time (US & Canada)
text:
@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice &amp; charged me. Who do I need to file claim with?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: vina_love
tweet_created: 2015-02-18 16:25:57 -0800
tweet_location: ny
user_timezone: Quito
text:
@united hello. I'm overseas &amp; my bag is lost. I can't call customer service but can you help me?


airline_sentiment: positive
airline: Virgin America
name: eganist
tweet_created: 2015-02-18 16:26:34 -0800
tweet_location: Washington D.C.
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: havecl
tweet_coord: [40.03395098, -105.24950187]
tweet_created: 2015-02-18 16:27:11 -0800
text:
@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.


airline_sentiment: neutral
airline: United
name: jamieduchess
tweet_created: 2015-02-18 16:31:03 -0800
tweet_location: London
user_timezone: Amsterdam
text:
@united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?


airline_sentiment: neutral
airline: Southwest
name: linkster93
tweet_created: 2015-02-18 16:31:38 -0800
text:
@SouthwestAir #DestinationDragons Any word on winners of contest? Any chance for tix for the Provo DestinationDragons show? Fingers Crossed!


airline_sentiment: neutral
airline: United
name: Miki_Palich
tweet_created: 2015-02-18 16:32:50 -0800
tweet_location: Los Angeles, California
text:
@united Hi guys. I submitted a request for ticket/hotel reimbursement for a delayed/over night stay coming back from the Dominican. Help?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: mma718
tweet_created: 2015-02-18 16:38:45 -0800
tweet_location: Queens, New York
text:
@USAirways I wish we were on our way. Now there's a problem w/de-icing.Three &amp; 1/2 hour delay so far &amp; sill not sure if we'll be taking off.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ximplosionx
tweet_created: 2015-02-18 16:40:17 -0800
tweet_location: Redmond, WA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: DAngel082
tweet_created: 2015-02-18 16:40:35 -0800
tweet_location: New York
text:
@USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today.


airline_sentiment: neutral
airline: Delta
name: RachelLCoppola
tweet_created: 2015-02-18 16:41:17 -0800
tweet_location: LA & Boston
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I have many allergies and want to know if I can bring an 8oz. bottle of Benadryl on the flight along with my 2 epipens?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: pir2h
tweet_created: 2015-02-18 16:41:56 -0800
text:
@JetBlue third JetBlue flight in less than a week. All Late Flight not for weather.  Reliability going downhill.


airline_sentiment: neutral
airline: Virgin America
name: nschneble
tweet_created: 2015-02-18 16:42:43 -0800
user_timezone: Eastern Time (US & Canada)
text:
.@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I’m still road tripping on Feb 27…


airline_sentiment: neutral
airline: Delta
name: NickTypesWords
tweet_created: 2015-02-18 16:43:12 -0800
tweet_location: Inquiries: CAA • Miller PR
text:
Currently on @JetBlue, my new robotic love-doll. Reminded heavily of @pattonoswalt's bit about them-hence an excuse to say "huxleyesque."


airline_sentiment: positive
airline: Delta
name: NickTypesWords
tweet_created: 2015-02-18 16:43:45 -0800
tweet_location: Inquiries: CAA • Miller PR
text:
It really is nice, though. The snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue


airline_sentiment: neutral
airline: Southwest
name: livvyports16
tweet_created: 2015-02-18 16:46:56 -0800
text:
@SouthwestAir @Imaginedragons any info on #DestinationDragons ?? me &amp; @sammi_jon3s need to know..


airline_sentiment: neutral
airline: Delta
name: mr_deals805
tweet_created: 2015-02-18 16:47:49 -0800
user_timezone: Arizona
text:
@JetBlue To DC this summer and help local youth get ready to return to school with math refresher courses. #FlyItForward


airline_sentiment: neutral
airline: United
name: MichaelRConroy
tweet_created: 2015-02-18 16:48:30 -0800
tweet_location: Wherever.
user_timezone: Eastern Time (US & Canada)
text:
@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: mma718
tweet_created: 2015-02-18 16:48:37 -0800
tweet_location: Queens, New York
text:
@USAirways The captain turned off the seat belt sign so people can get up and walk around.  That's not good.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: questions_faith
tweet_created: 2015-02-18 16:48:49 -0800
tweet_location: Elkhart, Indiana
user_timezone: Atlantic Time (Canada)
text:
@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday &amp; that's not guaranteed


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: StefThinks
tweet_created: 2015-02-18 16:49:32 -0800
tweet_location: Here
user_timezone: Eastern Time (US & Canada)
text:
@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where...


airline_sentiment: neutral
airline: US Airways
name: bobbyisaacson
tweet_created: 2015-02-18 16:50:16 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3/19 - can someone please help! @WallStSlumLord @PKG49


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: ximplosionx
tweet_created: 2015-02-18 16:50:39 -0800
tweet_location: Redmond, WA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: unicatfan
tweet_coord: [35.22604872, -80.93863381]
tweet_created: 2015-02-18 16:52:37 -0800
tweet_location: ÜT: 41.5333,-93.62944
user_timezone: Central Time (US & Canada)
text:
@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?


airline_sentiment: positive
airline: Southwest
name: KatMRG
tweet_created: 2015-02-18 16:53:30 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: cosmicghoul
tweet_created: 2015-02-18 16:56:18 -0800
tweet_location: they/them
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything


airline_sentiment: neutral
airline: United
name: JRamosGonzalez
tweet_created: 2015-02-18 16:56:36 -0800
tweet_location: Barcelona
text:
@united hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: Bill_Faulk
tweet_created: 2015-02-18 16:56:40 -0800
tweet_location: #ManorvilleInExile
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I put it my "to" and "from" airports, click update and it tells me to put in my "to" and "from" airports.


airline_sentiment: positive
airline: Southwest
name: DaniMaguina
tweet_created: 2015-02-18 16:57:42 -0800
tweet_location: 1/3 whenever november
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir thank u for not leaving me 
@me nice job running thru the airport to catch your connecting flight


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Mselite25
tweet_created: 2015-02-18 16:58:05 -0800
tweet_location: Rite behind my $$
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: LinseyGarwood
tweet_created: 2015-02-18 17:01:34 -0800
text:
@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: ximplosionx
tweet_created: 2015-02-18 17:01:51 -0800
tweet_location: Redmond, WA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: RyanMWatts
tweet_created: 2015-02-18 17:02:53 -0800
tweet_location: Washington DC
user_timezone: Central Time (US & Canada)
text:
@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone


airline_sentiment: neutral
airline: Southwest
name: cosmicghoul
tweet_created: 2015-02-18 17:04:38 -0800
tweet_location: they/them
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox


airline_sentiment: positive
airline: United
name: DexterBerkeley
tweet_created: 2015-02-18 17:05:39 -0800
tweet_location: Boston, MA
user_timezone: London
text:
@united Your staff, both on deck and in the cabin on UA768 SFO -&gt; BOS were exceptional today. Please tell them well done :)


airline_sentiment: positive
airline: United
name: confox77
tweet_created: 2015-02-18 17:06:35 -0800
user_timezone: Amsterdam
text:
@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!


airline_sentiment: positive
airline: United
name: RobandMeg
tweet_created: 2015-02-18 17:07:04 -0800
tweet_location: Staten Island, NY
user_timezone: Eastern Time (US & Canada)
text:
@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!


airline_sentiment: positive
airline: United
name: bryce_carey
tweet_coord: [29.98425706, -95.34407392]
tweet_created: 2015-02-18 17:07:18 -0800
tweet_location: NC
user_timezone: Eastern Time (US & Canada)
text:
@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: SneakerPimp215
tweet_created: 2015-02-18 17:07:40 -0800
tweet_location: Sistine Chapel
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?


airline_sentiment: neutral
airline: Delta
name: nngoc92
tweet_created: 2015-02-18 17:08:57 -0800
tweet_location: 02861
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue If there's a schedule change on my tix, can you change the the destination airport to a sister airport (like EWR and JFK)?


airline_sentiment: positive
airline: Southwest
name: michaeljeffers
tweet_coord: [36.898315, -76.204491]
tweet_created: 2015-02-18 17:09:14 -0800
tweet_location: The Hill!!!
user_timezone: Santiago
text:
@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0


airline_sentiment: neutral
airline: US Airways
name: bobbyisaacson
tweet_created: 2015-02-18 17:10:06 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: ximplosionx
tweet_created: 2015-02-18 17:11:12 -0800
tweet_location: Redmond, WA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ximplosionx
tweet_created: 2015-02-18 17:12:04 -0800
tweet_location: Redmond, WA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Your software is broken. "Call Customer Support" is not the fix. Like I said earlier, yell at your developers.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: MazJobrani
tweet_created: 2015-02-18 17:12:04 -0800
tweet_location: California
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: tannapistolis
tweet_created: 2015-02-18 17:12:49 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!


airline_sentiment: positive
airline: US Airways
name: statepkt
tweet_created: 2015-02-18 17:17:06 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: scheds14
tweet_created: 2015-02-18 17:21:53 -0800
tweet_location: Phoenix, AZ
text:
@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: contimike
tweet_created: 2015-02-18 17:22:12 -0800
tweet_location: New York, sort of!
text:
@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!!   Let me out of here!


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: tannapistolis
tweet_created: 2015-02-18 17:26:27 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned &amp; technically never left LAX.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Delta
name: edgarsantana
tweet_created: 2015-02-18 17:26:51 -0800
tweet_location: ÜT: 40.96513,-73.872957
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: rabbilaufer
tweet_created: 2015-02-18 17:27:00 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay.


airline_sentiment: positive
airline: Southwest
name: FNCNerd
tweet_created: 2015-02-18 17:27:34 -0800
tweet_location: Lake Buena Vista, Florida
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!


airline_sentiment: neutral
airline: Southwest
name: FNCNerd
tweet_created: 2015-02-18 17:28:10 -0800
tweet_location: Lake Buena Vista, Florida
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: dmorgancu
tweet_coord: [35.22447828, -80.93940943]
tweet_created: 2015-02-18 17:28:48 -0800
tweet_location: Clemson, SC
user_timezone: Central Time (US & Canada)
text:
@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done


airline_sentiment: neutral
airline: Southwest
name: Indyanna63
tweet_created: 2015-02-18 17:31:28 -0800
text:
@SouthwestAir I had to travel to Savannah, GA, once again, on an airline I don't "Luv". When r u going to fly me to Savannah? Pleeeease!!!!


airline_sentiment: neutral
airline: US Airways
name: bobbyisaacson
tweet_created: 2015-02-18 17:34:38 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways so what is the  difference between Cancelled Flighting and reFlight Booking Problems - will that help me avoid a change fee?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: Galanthusn
tweet_created: 2015-02-18 17:36:19 -0800
text:
@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is "No". :(


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: MendezJenn
tweet_created: 2015-02-18 17:42:01 -0800
text:
@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: lorenzosimpson
tweet_created: 2015-02-18 17:44:05 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: BokaLaBoca
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-18 17:45:16 -0800
user_timezone: Pacific Time (US & Canada)
text:
@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE


airline_sentiment: neutral
airline: United
name: georgetietjen
tweet_created: 2015-02-18 17:47:25 -0800
text:
@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways


airline_sentiment: neutral
airline: Southwest
name: bsrubin
tweet_created: 2015-02-18 17:47:28 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Looks like 'On February 19, 2015, we will open our schedule for sale through October 30, 2015' - know what time that will be?


airline_sentiment: neutral
airline: United
name: HelacoHLC
tweet_created: 2015-02-18 17:48:46 -0800
tweet_location: EIN: 27-0575748 -New York -USA
text:
@united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: skyjumper77
tweet_created: 2015-02-18 17:53:54 -0800
text:
@United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: froyomama
tweet_created: 2015-02-18 18:00:07 -0800
user_timezone: Central Time (US & Canada)
text:
@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: tlbelote
tweet_created: 2015-02-18 18:00:33 -0800
user_timezone: Quito
text:
@USAirways attempting ckin for flight on 2/19 all day, site unable to retrieve details.  Called twice and disconnected.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: MendezJenn
tweet_created: 2015-02-18 18:01:05 -0800
text:
@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far


airline_sentiment: positive
airline: Southwest
name: SouthernBeau87
tweet_created: 2015-02-18 18:01:08 -0800
tweet_location: The Bull City, NC
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: iamlisa222
tweet_created: 2015-02-18 18:02:39 -0800
tweet_location: Wisconsin
user_timezone: Central Time (US & Canada)
text:
@USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: l_miller91
tweet_created: 2015-02-18 18:04:42 -0800
tweet_location: Oklahoma
text:
@SouthwestAir today you sporadically changed my flight departure 5 times &amp; left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG


airline_sentiment: neutral
airline: United
name: Sophia_Goulet
tweet_created: 2015-02-18 18:08:31 -0800
tweet_location: Dodging Traffic
user_timezone: Quito
text:
@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it.


airline_sentiment: neutral
airline: United
name: ghidinelli
tweet_coord: [35.21498347, -80.96071981]
tweet_created: 2015-02-18 18:09:06 -0800
tweet_location: San Francisco, California
user_timezone: Pacific Time (US & Canada)
text:
@united sprinted from C concourse to E and just made it. Coughed up a lung in the process but am now in CLT! Tnx!


airline_sentiment: positive
airline: United
name: pnjarich
tweet_created: 2015-02-18 18:12:08 -0800
tweet_location: ÜT: 38.006902,-78.502005
user_timezone: Quito
text:
@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here.


airline_sentiment: positive
airline: Delta
name: mvfilmfestival
tweet_created: 2015-02-18 18:12:55 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue The 13th Annual Martha's Vineyard African American Film Festival  August 10-15, 2015   Our attendees deserve a great flight to MV??


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: TheMouthLAKings
tweet_created: 2015-02-18 18:12:59 -0800
tweet_location: Q's, Staples Center
user_timezone: Pacific Time (US & Canada)
text:
@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: ClareGannon
tweet_created: 2015-02-18 18:13:39 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: iamlisa222
tweet_created: 2015-02-18 18:17:12 -0800
tweet_location: Wisconsin
user_timezone: Central Time (US & Canada)
text:
@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth


airline_sentiment: positive
airline: Delta
name: CapeMcMoose
tweet_created: 2015-02-18 18:17:45 -0800
user_timezone: Arizona
text:
@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :)


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: SergioESalas
tweet_created: 2015-02-18 18:18:45 -0800
user_timezone: Central Time (US & Canada)
text:
@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: azcindy38
tweet_created: 2015-02-18 18:21:42 -0800
tweet_location: Chandler, AZ
user_timezone: Arizona
text:
@SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process.  Very misleading.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: jbeddigs
tweet_created: 2015-02-18 18:25:45 -0800
tweet_location: Chicago, IL
text:
@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me


airline_sentiment: positive
airline: US Airways
name: MarisaCavanaugh
tweet_created: 2015-02-18 18:25:54 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@usairways 4 flights in 48hrs &amp; I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: lisalivingwell
tweet_created: 2015-02-18 18:31:56 -0800
tweet_location: Milwaukee
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: theLOdown94
tweet_created: 2015-02-18 18:32:39 -0800
user_timezone: Atlantic Time (Canada)
text:
@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number


airline_sentiment: neutral
airline: United
name: doug_kurtz
tweet_created: 2015-02-18 18:36:18 -0800
tweet_location: Dallas, TX
user_timezone: Mountain Time (US & Canada)
text:
@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!


airline_sentiment: positive
airline: United
name: travel_today
tweet_created: 2015-02-18 18:36:28 -0800
tweet_location: Sydney, Australia
user_timezone: Sydney
text:
@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: themkhiggy
tweet_created: 2015-02-18 18:36:35 -0800
tweet_location: Houston, TX
user_timezone: Central Time (US & Canada)
text:
@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time


airline_sentiment: positive
airline: Southwest
name: yancey_jake
tweet_created: 2015-02-18 18:39:21 -0800
text:
@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http://t.co/TkVCMhbPim


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: vassko
tweet_coord: [41.97826134, -87.91247425]
tweet_created: 2015-02-18 18:40:44 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: JustRhinoceros
tweet_created: 2015-02-18 18:42:34 -0800
tweet_location: Saint Leo
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied


airline_sentiment: neutral
airline: United
name: MichHardyTV
tweet_coord: [-33.87144962, 151.20821275]
tweet_created: 2015-02-18 18:45:55 -0800
tweet_location: Sydney
user_timezone: Hawaii
text:
@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!


airline_sentiment: neutral
airline: Delta
name: KyleComer_
tweet_created: 2015-02-18 18:46:12 -0800
tweet_location: virginia
user_timezone: Atlantic Time (Canada)
text:
“@JetBlue: @KyleComer_ JetBlue reLate Flightd this time? ;)” no... But why won't school be Cancelled Flighted? it's very cold out


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: Tostie
tweet_created: 2015-02-18 18:47:08 -0800
tweet_location: Waltham, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard &amp; the crew was evasive as to why they had to return to BOS the first time.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: edzme
tweet_created: 2015-02-18 18:47:14 -0800
tweet_location: The other side
text:
@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!


airline_sentiment: neutral
airline: Southwest
name: scottmerkin
tweet_created: 2015-02-18 18:47:55 -0800
tweet_location: Chicago
user_timezone: Quito
text:
@SouthwestAir So there were 134 early-bird check-ins, because I was told there were no flythroughs? Good flight, otherwise ~


airline_sentiment: neutral
airline: United
name: STLStude
tweet_created: 2015-02-18 18:51:14 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@united I have flights that don't appear to have been applied to my MileagePlus account. Can you help?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: Tostie
tweet_created: 2015-02-18 18:51:17 -0800
tweet_location: Waltham, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue My mother had overheard a personnel ask the attendant if "the passengers really knew what was going on" and the attendant said no.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: f0ll0wer99
tweet_created: 2015-02-18 18:53:42 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: scheds14
tweet_created: 2015-02-18 18:58:02 -0800
tweet_location: Phoenix, AZ
text:
@USAirways been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! It wasn't weather!!


airline_sentiment: neutral
airline: Southwest
name: yancey_jake
tweet_created: 2015-02-18 18:59:07 -0800
text:
@SouthwestAir if a passngr requires wheelchair to gt on plane then sits in an exit row, wld they b physically capable to help in emergency?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: mma718
tweet_created: 2015-02-18 19:02:04 -0800
tweet_location: Queens, New York
text:
@USAirways My flight finally arrived in Charlotte.  They booked my luggage thru to lga but no room on flight for me.  What a mess


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: JustRhinoceros
tweet_created: 2015-02-18 19:02:22 -0800
tweet_location: Saint Leo
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: KBStrauss
tweet_created: 2015-02-18 19:03:20 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@USAirways how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Atrain_8
tweet_created: 2015-02-18 19:04:19 -0800
text:
@united you're missin the point! There was no "weather". You're lying! Seats was broken. But u claim "weather" to get out of hotels. Classy


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: zbarry1015
tweet_created: 2015-02-18 19:04:25 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: bhardwaj_j
tweet_created: 2015-02-18 19:07:22 -0800
text:
@USAirways : i have been trying to reach dividend miles  to extend my ticket for last 3 days , 20 + calls and i get a message to call back


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Atrain_8
tweet_created: 2015-02-18 19:10:00 -0800
text:
@united you can't claim "weather" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: vallie_grl
tweet_created: 2015-02-18 19:12:34 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?!


airline_sentiment: neutral
airline: US Airways
name: RebeccaHaber
tweet_coord: [33.79727578, -117.85043081]
tweet_created: 2015-02-18 19:13:29 -0800
tweet_location: NY/SoCal
user_timezone: Pacific Time (US & Canada)
text:
@USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?


airline_sentiment: neutral
airline: Southwest
name: frayoub
tweet_created: 2015-02-18 19:17:30 -0800
text:
@SouthwestAir heard you are saving 30k a year on fuel not carrying around those skymall's #ripskymall


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: DillardJ32
tweet_created: 2015-02-18 19:17:59 -0800
tweet_location: Anoka MN
user_timezone: Central Time (US & Canada)
text:
@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.


airline_sentiment: neutral
airline: United
name: MarshBrentnall
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-18 19:18:18 -0800
tweet_location: Rozelle, NSW
user_timezone: Sydney
text:
@united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.


airline_sentiment: positive
airline: United
name: caitieamanda
tweet_created: 2015-02-18 19:18:33 -0800
tweet_location: Brisbane, Australiaaa!
user_timezone: Brisbane
text:
@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: caitieamanda
tweet_created: 2015-02-18 19:19:14 -0800
tweet_location: Brisbane, Australiaaa!
user_timezone: Brisbane
text:
@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: jjpd5
tweet_created: 2015-02-18 19:21:21 -0800
text:
@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: vina_love
tweet_created: 2015-02-18 19:22:05 -0800
tweet_location: ny
user_timezone: Quito
text:
@united this is despicable I spoke to  many diff people &amp; everyone is telling me something different I have a claim no. I need my bag now


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: simplyweber
tweet_created: 2015-02-18 19:23:14 -0800
tweet_location: East Hanover, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: laboyd99
tweet_created: 2015-02-18 19:25:32 -0800
text:
@united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: _saranguyen
tweet_created: 2015-02-18 19:27:20 -0800
tweet_location: Columbia, MO
user_timezone: Central Time (US & Canada)
text:
@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: MissPeache
tweet_created: 2015-02-18 19:29:29 -0800
tweet_location: On the road to paradise
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Gnight checked in at POS &amp; supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Hannah01486019
tweet_created: 2015-02-18 19:30:45 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight.


airline_sentiment: positive
airline: Delta
name: MissPeache
tweet_created: 2015-02-18 19:30:59 -0800
tweet_location: On the road to paradise
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: scheds14
tweet_created: 2015-02-18 19:34:14 -0800
tweet_location: Phoenix, AZ
text:
@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Belendelcanto
tweet_created: 2015-02-18 19:36:36 -0800
tweet_location: Seattle
user_timezone: Hawaii
text:
@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: themkhiggy
tweet_created: 2015-02-18 19:36:41 -0800
tweet_location: Houston, TX
user_timezone: Central Time (US & Canada)
text:
@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: critic
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-18 19:37:05 -0800
tweet_location: Princeton, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: themkhiggy
tweet_created: 2015-02-18 19:37:26 -0800
tweet_location: Houston, TX
user_timezone: Central Time (US & Canada)
text:
@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace


airline_sentiment: positive
airline: Delta
name: NickTypesWords
tweet_created: 2015-02-18 19:39:19 -0800
tweet_location: Inquiries: CAA • Miller PR
text:
Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: lu0ng
tweet_created: 2015-02-18 19:41:48 -0800
user_timezone: Alaska
text:
@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: heyheyman
tweet_created: 2015-02-18 19:45:48 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today.


airline_sentiment: neutral
airline: US Airways
name: AnnetteNaif
tweet_created: 2015-02-18 19:47:31 -0800
tweet_location: New York & Worldwide
user_timezone: Eastern Time (US & Canada)
text:
“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.” sent


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Belendelcanto
tweet_created: 2015-02-18 19:47:35 -0800
tweet_location: Seattle
user_timezone: Hawaii
text:
@united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: cnichols9
tweet_created: 2015-02-18 19:48:51 -0800
tweet_location: Georgia
text:
@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: KBStrauss
tweet_created: 2015-02-18 19:49:04 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min


airline_sentiment: neutral
airline: US Airways
name: f0ll0wer99
tweet_created: 2015-02-18 19:50:30 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways got through on the phone. usair Cancelled Flightled her return flights because she missed a flight on her way out. they took care of it


airline_sentiment: neutral
airline: US Airways
name: tmiw
tweet_created: 2015-02-18 19:54:54 -0800
tweet_location: San Diego, CA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: tannapistolis
tweet_created: 2015-02-18 19:57:37 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude &amp; unacceptable #fail


airline_sentiment: neutral
airline: US Airways
name: Gregg_Silver
tweet_created: 2015-02-18 19:57:41 -0800
user_timezone: Quito
text:
@USAirways just noticed that I don't believe I saw a confirmation for a flight I bought a few weeks ago. Def paid though. #help #resend?


airline_sentiment: positive
airline: US Airways
name: dianalovesdave
tweet_created: 2015-02-18 19:58:39 -0800
tweet_location: Born in NY, living in PA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. "Greetings from the pointy end of the airplane" haha thanks!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: bhardwaj_j
tweet_created: 2015-02-18 20:00:12 -0800
text:
@USAirways : i was told my ticket expired but  i never recvd any notice  before it expired .This sucks.i paid 40k miles &amp; $125 for the tckt


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: MEGHANson
tweet_created: 2015-02-18 20:00:55 -0800
tweet_location: Philadelphia, PA
user_timezone: Pacific Time (US & Canada)
text:
@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: gbone34
tweet_created: 2015-02-18 20:03:13 -0800
text:
@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help


airline_sentiment: neutral
airline: United
name: Austin_Dillman
tweet_created: 2015-02-18 20:03:39 -0800
tweet_location: San Francisco, CA
user_timezone: Quito
text:
@united Want to make my day? :) Friend is Premier &amp; I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Belendelcanto
tweet_created: 2015-02-18 20:04:37 -0800
tweet_location: Seattle
user_timezone: Hawaii
text:
@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: LRC110979
tweet_coord: [39.17709903, -76.67124539]
tweet_created: 2015-02-18 20:05:27 -0800
tweet_location: Rochester Hills, MI
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Belendelcanto
tweet_created: 2015-02-18 20:05:36 -0800
tweet_location: Seattle
user_timezone: Hawaii
text:
@united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru


airline_sentiment: positive
airline: Delta
name: RachelLCoppola
tweet_created: 2015-02-18 20:05:55 -0800
tweet_location: LA & Boston
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Atrain_8
tweet_created: 2015-02-18 20:09:55 -0800
text:
@united what you did was illegal and a breach of contract. I will be in touch but not through your "customer feedback"


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: marccabi
tweet_created: 2015-02-18 20:15:58 -0800
tweet_location: Mill Valley, CA
user_timezone: Pacific Time (US & Canada)
text:
@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi


airline_sentiment: neutral
airline: Southwest
name: NuEarRich
tweet_created: 2015-02-18 20:16:53 -0800
tweet_location: Phoenix, AZ
text:
@SouthwestAir inflight entertainment.  Tonight a Willie Nelson impersonator sang for the passengers #peanutsandtoons http://t.co/kCDdOD7uFF


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: scheds14
tweet_created: 2015-02-18 20:25:12 -0800
tweet_location: Phoenix, AZ
text:
@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: grath57
tweet_created: 2015-02-18 20:27:01 -0800
text:
@united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air!


airline_sentiment: positive
airline: United
name: ccappas123
tweet_created: 2015-02-18 20:30:29 -0800
user_timezone: Mountain Time (US & Canada)
text:
@united flight to RSW tonight -me &amp;  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys &amp; bags off. Lifesaver!!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: marylkrupa
tweet_coord: [38.78438914, -104.72749614]
tweet_created: 2015-02-18 20:32:39 -0800
tweet_location: Detroit, Michigan
text:
@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!


airline_sentiment: neutral
airline: Southwest
name: KDFSmith
tweet_created: 2015-02-18 20:33:03 -0800
tweet_location: United States
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!


airline_sentiment: neutral
airline: Southwest
name: podunculus
tweet_created: 2015-02-18 20:36:00 -0800
text:
@SouthwestAir any chance I can get tix for @VelourLive @Imaginedragons? I have been tweeting since January 26 about it #DestinationDragons


airline_sentiment: neutral
airline: Southwest
name: MinderJoan
tweet_created: 2015-02-18 20:41:32 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir if you are giving tix to #DestinationDragons show would appreciate one or two for LA😄Flying from PHL to LAX on Friday


airline_sentiment: neutral
airline: Southwest
name: kelly_bast
tweet_created: 2015-02-18 20:41:45 -0800
tweet_location: Omaha, NE
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: ImmaMarksThat
tweet_created: 2015-02-18 20:41:45 -0800
tweet_location: Washington, DC
text:
@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: heyheyman
tweet_created: 2015-02-18 20:42:30 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.


airline_sentiment: positive
airline: Delta
name: NickTypesWords
tweet_created: 2015-02-18 20:48:03 -0800
tweet_location: Inquiries: CAA • Miller PR
text:
I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: erinpeep
tweet_coord: [33.94729537, -118.40196951]
tweet_created: 2015-02-18 20:51:03 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: patrick_maness
tweet_created: 2015-02-18 20:51:55 -0800
tweet_location: Rhode Island
user_timezone: Eastern Time (US & Canada)
text:
@united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jennieeng
tweet_created: 2015-02-18 20:53:30 -0800
tweet_location: I'm a 917 girl.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Atrain_8
tweet_created: 2015-02-18 20:53:55 -0800
text:
@united UA5029 from RIC, UA507 from ORD, &amp; UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels


airline_sentiment: neutral
airline: Delta
name: aclaessen
tweet_created: 2015-02-18 20:57:32 -0800
tweet_location: Hollywood
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue im flying with you from mi-boston and then icelandair to iceland, 8 hours between. can we check our bags all the way?


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: erinpeep
tweet_coord: [33.94729153, -118.40186744]
tweet_created: 2015-02-18 20:58:58 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ContentFac
tweet_created: 2015-02-18 21:04:40 -0800
tweet_location: Pittsburgh, PA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Been dealing w/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: themkhiggy
tweet_created: 2015-02-18 21:06:23 -0800
tweet_location: Houston, TX
user_timezone: Central Time (US & Canada)
text:
@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround


airline_sentiment: positive
airline: Southwest
name: ale_lleal
tweet_created: 2015-02-18 21:07:50 -0800
tweet_location: HTX
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊


airline_sentiment: neutral
airline: United
name: TiffanyHaverly
tweet_created: 2015-02-18 21:09:25 -0800
tweet_location: Washington D.C.
user_timezone: Eastern Time (US & Canada)
text:
@united Turkish Airlines rebooked us a United flight on our second leg from FRA -&gt; IAD. Is there any way to check if upgrades are available?


airline_sentiment: neutral
airline: Southwest
name: tbuccheri
tweet_created: 2015-02-18 21:11:25 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW...


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: TiffanyHaverly
tweet_created: 2015-02-18 21:12:03 -0800
tweet_location: Washington D.C.
user_timezone: Eastern Time (US & Canada)
text:
@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Gregg_Silver
tweet_created: 2015-02-18 21:12:09 -0800
user_timezone: Quito
text:
@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help


airline_sentiment: positive
airline: United
name: froyomama
tweet_created: 2015-02-18 21:17:43 -0800
user_timezone: Central Time (US & Canada)
text:
@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: themkhiggy
tweet_created: 2015-02-18 21:20:31 -0800
tweet_location: Houston, TX
user_timezone: Central Time (US & Canada)
text:
@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: alafairburke
tweet_created: 2015-02-18 21:22:35 -0800
tweet_location: New York
user_timezone: Quito
text:
@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: alafairburke
tweet_created: 2015-02-18 21:27:10 -0800
tweet_location: New York
user_timezone: Quito
text:
@united if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, I will defend you for free.


airline_sentiment: neutral
airline: United
name: drooln
tweet_created: 2015-02-18 21:30:53 -0800
tweet_location: Keauhou, Hawaii USA
user_timezone: Hawaii
text:
@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection


airline_sentiment: positive
airline: Southwest
name: GoldBuyingGirl
tweet_created: 2015-02-18 21:31:47 -0800
tweet_location: Houston, Texas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Gregg_Silver
tweet_created: 2015-02-18 21:34:35 -0800
user_timezone: Quito
text:
@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: GoldBuyingGirl
tweet_created: 2015-02-18 21:35:18 -0800
tweet_location: Houston, Texas
user_timezone: Central Time (US & Canada)
text:
@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Hanagavadi
tweet_created: 2015-02-18 21:35:26 -0800
text:
@united  very disappointed by the service starting from gate operator at BOS , who was  rude in stopping a carry-on bag...


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-18 21:36:05 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Marks 15th Year With 'Bluemanity' Plane Design - http://t.co/E5NaxBUe4s http://t.co/KlxivnbCYh


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Hanagavadi
tweet_created: 2015-02-18 21:39:55 -0800
text:
@united ... horrible wait time on 4348 to get a gate  ..shows total miss  management . Value customer time and respect thier sentiment


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: KBStrauss
tweet_created: 2015-02-18 21:42:46 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account..  a long, incredibly frustrating day


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Hanagavadi
tweet_created: 2015-02-18 21:50:33 -0800
text:
@united  4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight  50 min and still counting...


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: AnneGillaspie
tweet_created: 2015-02-18 21:56:17 -0800
tweet_location: Austin, TX
user_timezone: Mountain Time (US & Canada)
text:
@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2)


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: AnneGillaspie
tweet_created: 2015-02-18 21:59:12 -0800
tweet_location: Austin, TX
user_timezone: Mountain Time (US & Canada)
text:
@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: faye_nds
tweet_created: 2015-02-18 22:02:36 -0800
tweet_location: Merano, Italy
user_timezone: London
text:
@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights..


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: jjpd5
tweet_created: 2015-02-18 22:27:14 -0800
text:
@united yes when I got to the gate I specifically asked if there where any other seats.  Very discouraging to walk past the crew. 37d


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: jjpd5
tweet_created: 2015-02-18 22:37:54 -0800
text:
@united this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jjpd5
tweet_created: 2015-02-18 22:38:53 -0800
text:
@united the best seats should be for paying customers and we should get to board first #badcustomerservice


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: ncuccia
tweet_created: 2015-02-18 22:39:20 -0800
user_timezone: Quito
text:
@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent.  130am


airline_sentiment: neutral
airline: Southwest
name: imjinnie
tweet_created: 2015-02-18 22:43:13 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@southwestair so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1/2


airline_sentiment: neutral
airline: Southwest
name: imjinnie
tweet_created: 2015-02-18 22:43:50 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir Any chance the flight I just took can count for #3? I mean, I signed up with SW wifi in the air! 2/2


airline_sentiment: neutral
airline: Southwest
name: hoshizorin_
tweet_created: 2015-02-18 22:57:18 -0800
text:
@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: 2cJustice4all
tweet_created: 2015-02-18 22:59:51 -0800
tweet_location: Chicago Illinois Crime.Inc
user_timezone: Central Time (US & Canada)
text:
@united : Unhappy with United's service?

Read Ralph Nader's open letter to UAL's CEO.

Leave a comment or RT.

http://t.co/O0745APIau


airline_sentiment: neutral
airline: Southwest
name: royvergara
tweet_created: 2015-02-18 23:04:20 -0800
tweet_location: Las Vegas, NV
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http://t.co/sbEhi46bMk


airline_sentiment: neutral
airline: Virgin America
name: AlgeriaTweets
tweet_created: 2015-02-18 23:15:05 -0800
tweet_location: Algiers, Algeria
user_timezone: Abu Dhabi
text:
@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: themkhiggy
tweet_created: 2015-02-18 23:17:51 -0800
tweet_location: Houston, TX
user_timezone: Central Time (US & Canada)
text:
@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: themkhiggy
tweet_created: 2015-02-18 23:19:09 -0800
tweet_location: Houston, TX
user_timezone: Central Time (US & Canada)
text:
@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment


airline_sentiment: neutral
airline: United
name: AirUKPhoto
tweet_created: 2015-02-18 23:21:17 -0800
tweet_location: London Heathrow.
text:
@united @UnitedFlyerHD @United_Airline N26902 Dreamliner leaves London Heathrow. @B787fans http://t.co/aI0Yzwt8Za


airline_sentiment: positive
airline: Southwest
name: neelaybhatt
tweet_created: 2015-02-19 00:00:09 -0800
tweet_location: Indianapolis, USA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Sebybrubru
tweet_created: 2015-02-19 00:17:31 -0800
text:
@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: jaysonsperling
tweet_created: 2015-02-19 00:31:13 -0800
tweet_location: Denver, CO. USA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Flt 463 San Jose, CA -&gt; Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ellieINchicago
tweet_coord: [34.06071437, -117.59814212]
tweet_created: 2015-02-19 00:37:36 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ellieINchicago
tweet_coord: [34.06978184, -117.57752166]
tweet_created: 2015-02-19 00:51:28 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!


airline_sentiment: neutral
airline: United
name: TheClayFox
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 01:11:37 -0800
tweet_location: New York City (Silicon Alley)
user_timezone: Eastern Time (US & Canada)
text:
@united I filled out the form but I haven’t received any sort of email confirmation that it’s been received. Is that normal?


airline_sentiment: neutral
airline: Virgin America
name: LibyaBizInfo
tweet_created: 2015-02-19 02:00:12 -0800
tweet_location: Libya
text:
@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/DCoBoKN7EE @TheNationalUAE


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: patrick_maness
tweet_created: 2015-02-19 02:10:13 -0800
tweet_location: Rhode Island
user_timezone: Eastern Time (US & Canada)
text:
@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: patrick_maness
tweet_created: 2015-02-19 02:11:22 -0800
tweet_location: Rhode Island
user_timezone: Eastern Time (US & Canada)
text:
@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: patrick_maness
tweet_created: 2015-02-19 02:12:50 -0800
tweet_location: Rhode Island
user_timezone: Eastern Time (US & Canada)
text:
@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: patrick_maness
tweet_created: 2015-02-19 02:13:36 -0800
tweet_location: Rhode Island
user_timezone: Eastern Time (US & Canada)
text:
@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: patrick_maness
tweet_created: 2015-02-19 02:15:11 -0800
tweet_location: Rhode Island
user_timezone: Eastern Time (US & Canada)
text:
@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?


airline_sentiment: neutral
airline: US Airways
name: TomFutureforall
tweet_created: 2015-02-19 02:22:02 -0800
text:
@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: DMSHIPMAN915
tweet_created: 2015-02-19 02:29:17 -0800
tweet_location: Germany
text:
@united - handed a slip of paper,&amp;said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho.


airline_sentiment: neutral
airline: US Airways
name: TomFutureforall
tweet_created: 2015-02-19 02:30:07 -0800
text:
@USAirways I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: TomFutureforall
tweet_created: 2015-02-19 02:43:58 -0800
text:
@USAirways cardholder is flying.  We both have us airways and advantage cards which is more frustrating.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: TomFutureforall
tweet_created: 2015-02-19 02:47:59 -0800
text:
@USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA


airline_sentiment: positive
airline: Southwest
name: AndreaCorkins
tweet_created: 2015-02-19 02:49:54 -0800
text:
@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: scm1133
tweet_created: 2015-02-19 02:58:49 -0800
user_timezone: London
text:
@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?


airline_sentiment: neutral
airline: Virgin America
name: DOHA_Insight
tweet_created: 2015-02-19 03:00:16 -0800
tweet_location: Doha, Qatar
user_timezone: Quito
text:
@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE


airline_sentiment: neutral
airline: Southwest
name: Harry_Bryan
tweet_created: 2015-02-19 03:01:59 -0800
tweet_location: Powell, TN
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: fatt_matt1
tweet_created: 2015-02-19 03:02:03 -0800
tweet_location: Lexington, Kentucky
user_timezone: Atlantic Time (Canada)
text:
@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: SchoeckSTIC
tweet_created: 2015-02-19 03:06:54 -0800
user_timezone: Quito
text:
@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: TravelShopVT
tweet_created: 2015-02-19 03:26:59 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it


airline_sentiment: neutral
airline: United
name: SteefFleur
tweet_created: 2015-02-19 03:31:39 -0800
tweet_location: Amsterdam
text:
@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM


airline_sentiment: neutral
airline: US Airways
name: TomFutureforall
tweet_created: 2015-02-19 03:36:46 -0800
text:
@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ProActivePT
tweet_created: 2015-02-19 03:37:30 -0800
tweet_location: New York/N. Carolina
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: scm1133
tweet_created: 2015-02-19 03:39:56 -0800
user_timezone: London
text:
@USAirways the gate agent said "it's booked in full. Sorry" I had a ticket with a 1st class seat. I will call customer service when I land.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Enix23
tweet_created: 2015-02-19 03:40:15 -0800
user_timezone: Atlantic Time (Canada)
text:
@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot?  Now I miss my meeting Atlanta because someone slept in?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: souleyoga
tweet_created: 2015-02-19 03:43:39 -0800
tweet_location: iPhone: 40.773155,-73.872490
user_timezone: Eastern Time (US & Canada)
text:
@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: DavidBLove
tweet_created: 2015-02-19 03:51:27 -0800
tweet_location: Canada
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: BurntTurkey69
tweet_created: 2015-02-19 03:54:28 -0800
tweet_location: Florida
text:
@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: jeremydilts
tweet_created: 2015-02-19 04:02:17 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: DMSHIPMAN915
tweet_created: 2015-02-19 04:03:18 -0800
tweet_location: Germany
text:
@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated.


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-19 04:05:05 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Gains Altitude, But SkyWest Hits Turbulence JBLU SKYW - Investor's Business Daily http://t.co/P2HUM7lXUR


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: juntocaustic
tweet_created: 2015-02-19 04:05:35 -0800
user_timezone: Atlantic Time (Canada)
text:
@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: souleyoga
tweet_created: 2015-02-19 04:05:54 -0800
tweet_location: iPhone: 40.773155,-73.872490
user_timezone: Eastern Time (US & Canada)
text:
@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: cwehrung
tweet_created: 2015-02-19 04:08:12 -0800
tweet_location: Paris
user_timezone: Paris
text:
@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err "no segment in this"


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: kim_blake
tweet_created: 2015-02-19 04:10:50 -0800
tweet_location: Tacoma Washington
user_timezone: Pacific Time (US & Canada)
text:
@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse?  #nothappy


airline_sentiment: neutral
airline: Delta
name: alikim22
tweet_created: 2015-02-19 04:13:09 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue any concern about Cancelled Flightled flights due to the cold weather in NJ Saturday am? Do you Cancelled Flight at 0 degrees?


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: jwsoutha
tweet_created: 2015-02-19 04:14:18 -0800
tweet_location: Rochester, Michigan
text:
@SouthwestAir love how "friendly" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TomFutureforall
tweet_created: 2015-02-19 04:18:34 -0800
text:
@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems.  Yes, understand non transferable


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: a_lichtenfels
tweet_created: 2015-02-19 04:23:04 -0800
text:
@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member


airline_sentiment: neutral
airline: United
name: jchatelain
tweet_created: 2015-02-19 04:23:11 -0800
tweet_location: Paris
user_timezone: Paris
text:
@united Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error "no active flight segments"


airline_sentiment: neutral
airline: Southwest
name: a_lichtenfels
tweet_created: 2015-02-19 04:25:45 -0800
text:
@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 😜😎


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: CakeNDeath
tweet_created: 2015-02-19 04:26:19 -0800
tweet_location: Old City Philly
text:
@USAirways plz plz plz hold 4438 to EYW. The 810 PHL &gt;CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: HirasmusBidragi
tweet_created: 2015-02-19 04:30:22 -0800
tweet_location: Scruffyville
text:
@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: Lane_
tweet_created: 2015-02-19 04:31:21 -0800
tweet_location: South Florida
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue flight 577  fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TomFutureforall
tweet_created: 2015-02-19 04:32:06 -0800
text:
@USAirways just called reservations.  Cannot change just able to put note on res.  Problem is tsa...


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: mlipschits
tweet_created: 2015-02-19 04:35:53 -0800
tweet_location: Jerusalem-London-Antwerp
text:
@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on


airline_sentiment: neutral
airline: US Airways
name: TomFutureforall
tweet_created: 2015-02-19 04:36:23 -0800
text:
@USAirways good ideas...she is traveling today...at airport.  Need to petition faa regarding silly 24 name change rule.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: HirasmusBidragi
tweet_created: 2015-02-19 04:37:15 -0800
tweet_location: Scruffyville
text:
@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: TannerMiller11
tweet_created: 2015-02-19 04:40:43 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.😭


airline_sentiment: neutral
airline: Virgin America
name: tedreednc
tweet_created: 2015-02-19 04:46:09 -0800
tweet_location: Charlotte, NC
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica CEO says #Southwest &amp; #jetblue have strayed from low cost model.
http://t.co/96Sctomh29


airline_sentiment: positive
airline: Southwest
name: BLUEnergyUSA
tweet_created: 2015-02-19 04:47:22 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: llbeefpatties
tweet_created: 2015-02-19 04:48:21 -0800
text:
@united spends 20 minutes beating up a lady about her bag fees.  Random stranger comes up and pays the fee.  #Randomactsofcorporategreed


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: lbyav
tweet_created: 2015-02-19 04:49:18 -0800
tweet_location: 29 Sawyer Rd., Waltham, MA
user_timezone: Eastern Time (US & Canada)
text:
@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: akhanIO
tweet_created: 2015-02-19 05:02:05 -0800
user_timezone: Pacific Time (US & Canada)
text:
@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: jordanslott
tweet_created: 2015-02-19 05:06:30 -0800
tweet_location: Jersey City, NJ
text:
@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: RoyHalimMusic
tweet_created: 2015-02-19 05:06:31 -0800
tweet_location: CT • MINDLESS EP ON SALE! ⬇️
user_timezone: Pacific Time (US & Canada)
text:
.@united you should really have that addressed somewhere on the website, find that completely irritating &amp; am unable to take my flight now.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: NovaCat91
tweet_created: 2015-02-19 05:09:19 -0800
tweet_location: 40.0587, -75.3659
user_timezone: Eastern Time (US & Canada)
text:
@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: NovaCat91
tweet_created: 2015-02-19 05:10:13 -0800
tweet_location: 40.0587, -75.3659
user_timezone: Eastern Time (US & Canada)
text:
@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.


airline_sentiment: positive
airline: Delta
name: sbgblee
tweet_created: 2015-02-19 05:10:57 -0800
text:
@JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!


airline_sentiment: positive
airline: Southwest
name: luxclark
tweet_created: 2015-02-19 05:13:32 -0800
tweet_location: San Antonio, Texas
user_timezone: Central Time (US & Canada)
text:
I appreciate the reply. RT @SouthwestAir: @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB


airline_sentiment: neutral
airline: US Airways
name: NovaCat91
tweet_created: 2015-02-19 05:16:06 -0800
tweet_location: 40.0587, -75.3659
user_timezone: Eastern Time (US & Canada)
text:
@USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: WeekendInParis
tweet_created: 2015-02-19 05:21:14 -0800
user_timezone: Central Time (US & Canada)
text:
@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: KatLaur12
tweet_coord: [33.81346953, -117.91426571]
tweet_created: 2015-02-19 05:21:58 -0800
tweet_location: Boston
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: akhanIO
tweet_created: 2015-02-19 05:23:10 -0800
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice


airline_sentiment: neutral
airline: Delta
name: sherryvolpic
tweet_created: 2015-02-19 05:27:12 -0800
tweet_location: Easton, pa
user_timezone: Quito
text:
@JetBlue I would go to Dallas to see my grand baby that I miss so much. I feel like a piece of my heart is there.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: WhaddupWorld
tweet_created: 2015-02-19 05:28:41 -0800
text:
@united The flight turned around for mechanical reasons on 1/30/15.  Never to fly United again as they don't check their planes properly.


airline_sentiment: neutral
airline: US Airways
name: AntrimLens
tweet_created: 2015-02-19 05:31:45 -0800
tweet_location: Loch nEathach Co Aontroim
user_timezone: Dublin
text:
@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http://t.co/FRd0cAy6DA


airline_sentiment: neutral
airline: Southwest
name: The_Real_INH
tweet_created: 2015-02-19 05:34:20 -0800
tweet_location: Long Island
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: freeportblue76
tweet_created: 2015-02-19 05:36:05 -0800
text:
@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: princessjenine
tweet_created: 2015-02-19 05:45:13 -0800
tweet_location: wonderland
user_timezone: Atlantic Time (Canada)
text:
@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing


airline_sentiment: positive
airline: Virgin America
name: MarcSM
tweet_created: 2015-02-19 05:45:37 -0800
tweet_location: East Village, New York City
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd


airline_sentiment: neutral
airline: United
name: Stacycole
tweet_created: 2015-02-19 05:46:45 -0800
tweet_location: Wisconsin, ya know
user_timezone: Central Time (US & Canada)
text:
@united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: somstanley
tweet_created: 2015-02-19 05:56:23 -0800
tweet_location: Rosenberg, Texas
user_timezone: Central Time (US & Canada)
text:
@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck


airline_sentiment: negative
negativereason: Damaged Luggage
airline: US Airways
name: chrisacoote
tweet_created: 2015-02-19 06:02:26 -0800
tweet_location: West London, UK
text:
@USAirways I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: HirasmusBidragi
tweet_created: 2015-02-19 06:05:44 -0800
tweet_location: Scruffyville
text:
@USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883)


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: jwcriner
tweet_created: 2015-02-19 06:07:17 -0800
tweet_location: raleigh, nc
user_timezone: Eastern Time (US & Canada)
text:
@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: ybenami
tweet_created: 2015-02-19 06:11:28 -0800
tweet_location: California
user_timezone: Madrid
text:
@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet.  Promises are free.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: AnneGillaspie
tweet_created: 2015-02-19 06:13:37 -0800
tweet_location: Austin, TX
user_timezone: Mountain Time (US & Canada)
text:
@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir


airline_sentiment: neutral
airline: Southwest
name: KennyBSAT
tweet_created: 2015-02-19 06:14:41 -0800
text:
@SouthwestAir schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: AudioAnnie
tweet_created: 2015-02-19 06:16:12 -0800
tweet_location: Alabama
text:
@SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them  boarding passes.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: cahillwilliamr
tweet_created: 2015-02-19 06:19:59 -0800
text:
@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MSLspeaks
tweet_created: 2015-02-19 06:20:40 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: kbosspotter
tweet_created: 2015-02-19 06:26:22 -0800
tweet_location: Logan International Airport
user_timezone: Atlantic Time (Canada)
text:
@JetBlue is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 😢


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Brennej
tweet_created: 2015-02-19 06:27:07 -0800
text:
@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: chrisacoote
tweet_created: 2015-02-19 06:27:33 -0800
tweet_location: West London, UK
text:
@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!


airline_sentiment: neutral
airline: Delta
name: GerryBorrego
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 06:28:37 -0800
tweet_location: Austin, Texas
user_timezone: Central Time (US & Canada)
text:
@JetBlue  Brazil to volunteer teaching english &amp; spanish to Poor children so they have a skills to improve their chances of a better life.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Brennej
tweet_created: 2015-02-19 06:29:44 -0800
text:
@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: alanbestnyc
tweet_created: 2015-02-19 06:30:10 -0800
user_timezone: Quito
text:
@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: promitsanyal
tweet_created: 2015-02-19 06:33:46 -0800
tweet_location: Bangalore
user_timezone: New Delhi
text:
@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: iammmadeux
tweet_created: 2015-02-19 06:35:13 -0800
tweet_location: CT
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️&amp; races in Daytona


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: IamMeast
tweet_created: 2015-02-19 06:35:36 -0800
tweet_location: Michigan
text:
@SouthwestAir well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Brennej
tweet_created: 2015-02-19 06:39:54 -0800
text:
@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight....


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: yippersNY
tweet_created: 2015-02-19 06:43:02 -0800
text:
@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had


airline_sentiment: neutral
airline: Southwest
name: AudioAnnie
tweet_created: 2015-02-19 06:47:26 -0800
tweet_location: Alabama
text:
@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: jfmusial
tweet_created: 2015-02-19 06:47:56 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Heartliss
tweet_created: 2015-02-19 06:49:42 -0800
tweet_location: Here. There. Everywhere.
user_timezone: Quito
text:
@USAirways My booked seat ended up being the last row which was labeled "do no occupy" had to play musical chairs for 30 mins. Unacceptable


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: hungarianhc
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 06:53:05 -0800
tweet_location: San Francisco, CA
user_timezone: Alaska
text:
@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: yippersNY
tweet_created: 2015-02-19 06:54:06 -0800
text:
@JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name


airline_sentiment: positive
airline: US Airways
name: CakeNDeath
tweet_coord: [35.2204278, -80.94281752]
tweet_created: 2015-02-19 06:55:18 -0800
tweet_location: Old City Philly
text:
@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: promitsanyal
tweet_created: 2015-02-19 06:58:10 -0800
tweet_location: Bangalore
user_timezone: New Delhi
text:
@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: TheClayFox
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 06:59:19 -0800
tweet_location: New York City (Silicon Alley)
user_timezone: Eastern Time (US & Canada)
text:
@united I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?


airline_sentiment: positive
airline: Delta
name: margarrati
tweet_created: 2015-02-19 06:59:45 -0800
tweet_location: Salt Lake City, Utah
text:
@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: yippersNY
tweet_created: 2015-02-19 07:00:32 -0800
text:
@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: ZKatcher
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 07:02:00 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue = WORST. Booked in Oct. w/ email confirm &amp; NEVER INFORMED Cancelled Flightlation. Instructed "to mail written letter" http://t.co/c7Kzbvf8h8


airline_sentiment: positive
airline: Southwest
name: MJonTravel
tweet_created: 2015-02-19 07:03:51 -0800
tweet_location: ATL
user_timezone: Quito
text:
@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!


airline_sentiment: positive
airline: Southwest
name: thirty_lives
tweet_created: 2015-02-19 07:04:55 -0800
tweet_location: ʞᴚoʎ ʍǝu
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: ZKatcher
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 07:06:50 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue tells me $130 paid &amp; confirmed flight will now cost me $566.80 CASH ONLY @ airport  22 hours before my flight  #RIPOFF #NoSupport


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: thirty_lives
tweet_created: 2015-02-19 07:07:12 -0800
tweet_location: ʞᴚoʎ ʍǝu
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: KristinaThomp12
tweet_created: 2015-02-19 07:09:05 -0800
text:
@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a “gay wedding” #boycott


airline_sentiment: neutral
airline: Southwest
name: jlittle100
tweet_created: 2015-02-19 07:11:07 -0800
text:
@SouthwestAir Please bring back RDU to FLL direct route!  I noticed it is missing starting in Late Flight August!  The flights are always packed!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: Old_bauer
tweet_created: 2015-02-19 07:12:37 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue if there is a "processing error" the  why do you send out full flight tickets and confirmations? #FlySouthwest


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Brennej
tweet_created: 2015-02-19 07:16:42 -0800
text:
@united "where we trick you into making us look popular on Twitter by being the worst airline" #wellplayed #jokesonus


airline_sentiment: neutral
airline: Southwest
name: thirty_lives
tweet_created: 2015-02-19 07:17:21 -0800
tweet_location: ʞᴚoʎ ʍǝu
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I've been a fan of imagine dragons since 2012 and they're my fave band and #DestinationDragons is during my bday can I get tix


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: benamcswag
tweet_created: 2015-02-19 07:17:34 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives


airline_sentiment: positive
airline: Virgin America
name: marshman240
tweet_created: 2015-02-19 07:19:30 -0800
tweet_location: San Francisco
text:
@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: ZKatcher
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 07:19:59 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue claims w/ customer protection they "will notify customers of delays, Cancelled Flightlations and diversions." #NotTRUE http://t.co/3oq1T4ohjl


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: Old_bauer
tweet_created: 2015-02-19 07:21:08 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: benamcswag
tweet_created: 2015-02-19 07:21:34 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: ZKatcher
tweet_created: 2015-02-19 07:23:30 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: Old_bauer
tweet_created: 2015-02-19 07:24:15 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: mfaywu
tweet_created: 2015-02-19 07:24:47 -0800
tweet_location: Los Angeles, CA
user_timezone: Arizona
text:
@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: Old_bauer
tweet_created: 2015-02-19 07:25:14 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: PAIGER33
tweet_created: 2015-02-19 07:25:15 -0800
user_timezone: Central Time (US & Canada)
text:
@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: LisaTweetsa
tweet_created: 2015-02-19 07:26:10 -0800
tweet_location: New York, NY
user_timezone: Quito
text:
@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham.


airline_sentiment: neutral
airline: Southwest
name: judesnews9222
tweet_created: 2015-02-19 07:27:37 -0800
tweet_location: Columbus, Ohio
text:
@SouthwestAir adds new direct flights from #Columbus to Oakland &amp; Boston starting August 2015 #cmh #oak #bos


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JeffreyWhitmore
tweet_created: 2015-02-19 07:27:45 -0800
tweet_location: Washington D.C.
text:
@USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help!


airline_sentiment: neutral
airline: Southwest
name: bvincent
tweet_created: 2015-02-19 07:29:46 -0800
tweet_location: Minneapolis, MN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney


airline_sentiment: positive
airline: Southwest
name: cbigwater
tweet_created: 2015-02-19 07:30:17 -0800
tweet_location: Window Rock, Arizona
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: Old_bauer
tweet_created: 2015-02-19 07:31:09 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: itshosey
tweet_created: 2015-02-19 07:31:16 -0800
tweet_location: Los Angeles
user_timezone: Arizona
text:
@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. 😒👎


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: chaduragt
tweet_created: 2015-02-19 07:31:50 -0800
text:
@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: scout_mb
tweet_created: 2015-02-19 07:32:23 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united the flt TO ORD is correct.  Per my DM- it is the flight from ORD to CVG I was charged for incorrectly


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: Schnitz85
tweet_created: 2015-02-19 07:32:53 -0800
tweet_location: New York, NY
user_timezone: Quito
text:
@JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: ZKatcher
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 07:33:17 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: Old_bauer
tweet_created: 2015-02-19 07:33:54 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: alex_nieves
tweet_created: 2015-02-19 07:35:08 -0800
tweet_location: Connecticut
user_timezone: Quito
text:
@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: Old_bauer
tweet_created: 2015-02-19 07:35:33 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue


airline_sentiment: positive
airline: United
name: BurgerFreshh
tweet_created: 2015-02-19 07:35:44 -0800
tweet_location: Houston, Tx & Old Bridge, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir  and Cancelled Flightled my flight 4 times last month. United&gt;


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: cigaradventures
tweet_created: 2015-02-19 07:36:44 -0800
tweet_location: iPhone: 44.912468,-93.318619
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good &amp; I have some feedback.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: pdxmucci
tweet_created: 2015-02-19 07:36:56 -0800
tweet_location: Portland, OR
text:
@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: MikeH1123
tweet_created: 2015-02-19 07:37:54 -0800
tweet_location: Brooklyn, NY
user_timezone: America/Atikokan
text:
@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?


airline_sentiment: positive
airline: Virgin America
name: heatherbeckel
tweet_created: 2015-02-19 07:38:36 -0800
tweet_location: ATX
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline &amp; yr website is BEST transactional site EVER


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: Old_bauer
tweet_created: 2015-02-19 07:38:42 -0800
user_timezone: Eastern Time (US & Canada)
text:
i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: eatplaylove1
tweet_created: 2015-02-19 07:39:35 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?


airline_sentiment: positive
airline: Delta
name: EricaRhone
tweet_created: 2015-02-19 07:40:29 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT


airline_sentiment: neutral
airline: United
name: msteckling
tweet_created: 2015-02-19 07:41:38 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: nickonken
tweet_created: 2015-02-19 07:41:48 -0800
tweet_location: New York, NY
user_timezone: Pacific Time (US & Canada)
text:
@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal.


airline_sentiment: positive
airline: Delta
name: MJayRosenberg
tweet_created: 2015-02-19 07:42:06 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies &amp; sea. (And they DELIVER on that promise)


airline_sentiment: neutral
airline: Southwest
name: streetsmartsmom
tweet_created: 2015-02-19 07:42:23 -0800
tweet_location: Duluth, GA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir MAC computer left on BWI to LA flight on 14th.  Reward for recovery; info important to owner.#HELP #passengers #honesty


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: Old_bauer
tweet_created: 2015-02-19 07:43:38 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: wclsc59
tweet_created: 2015-02-19 07:44:20 -0800
tweet_location: johnson city tn
text:
@JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc


airline_sentiment: neutral
airline: United
name: PAFCAUAL
tweet_created: 2015-02-19 07:44:23 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ


airline_sentiment: neutral
airline: Southwest
name: Raasclaattt
tweet_created: 2015-02-19 07:44:52 -0800
tweet_location: Ithaca, NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir would you be willing to help me surprise my bestfriend with tickets to go see @Imaginedragons? #DestinationDragons Gracias!


airline_sentiment: positive
airline: US Airways
name: KIDwonder444
tweet_created: 2015-02-19 07:44:57 -0800
text:
@USAirways 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: HisBoots
tweet_created: 2015-02-19 07:45:41 -0800
tweet_location: Live Free or Die
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights &amp; cheaper costs have me switched. 😔 why...so... few...direct...flights?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: Old_bauer
tweet_created: 2015-02-19 07:47:04 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain


airline_sentiment: neutral
airline: Southwest
name: akd209
tweet_created: 2015-02-19 07:47:23 -0800
tweet_location: Clearwater / Bethlehem
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight


airline_sentiment: neutral
airline: Delta
name: kzone7
tweet_created: 2015-02-19 07:48:22 -0800
tweet_location: Long Island, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.


airline_sentiment: positive
airline: Southwest
name: Autistikids
tweet_created: 2015-02-19 07:48:43 -0800
tweet_location: Fort Worth, Texas
text:
@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!


airline_sentiment: neutral
airline: United
name: kzone7
tweet_created: 2015-02-19 07:49:05 -0800
tweet_location: Long Island, NY
user_timezone: Eastern Time (US & Canada)
text:
@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: Tostie
tweet_created: 2015-02-19 07:49:21 -0800
tweet_location: Waltham, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: Old_bauer
tweet_created: 2015-02-19 07:49:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: craver
tweet_created: 2015-02-19 07:49:53 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.


airline_sentiment: neutral
airline: Southwest
name: JuliaMooch1
tweet_created: 2015-02-19 07:50:08 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please


airline_sentiment: positive
airline: Virgin America
name: kzone7
tweet_created: 2015-02-19 07:50:15 -0800
tweet_location: Long Island, NY
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica For my Grandma Ella's 80th, she would &lt;3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.


airline_sentiment: positive
airline: United
name: eghoniem
tweet_created: 2015-02-19 07:50:24 -0800
tweet_location: Winchester, MA
user_timezone: Eastern Time (US & Canada)
text:
@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!


airline_sentiment: neutral
airline: Southwest
name: kzone7
tweet_created: 2015-02-19 07:51:07 -0800
tweet_location: Long Island, NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir For my Grandma Ella's 80th, she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.


airline_sentiment: positive
airline: Southwest
name: JiggaJazzman
tweet_created: 2015-02-19 07:52:35 -0800
text:
THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: vina_love
tweet_created: 2015-02-19 07:52:57 -0800
tweet_location: ny
user_timezone: Quito
text:
@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: KMac0125
tweet_created: 2015-02-19 07:53:08 -0800
tweet_location: Boston
text:
@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: itshosey
tweet_created: 2015-02-19 07:53:36 -0800
tweet_location: Los Angeles
user_timezone: Arizona
text:
@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: Old_bauer
tweet_created: 2015-02-19 07:54:40 -0800
user_timezone: Eastern Time (US & Canada)
text:
talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Jeanne23
tweet_created: 2015-02-19 07:55:08 -0800
tweet_location: Arlington, VA
text:
@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.


airline_sentiment: neutral
airline: United
name: TheBIGCafeteria
tweet_created: 2015-02-19 07:55:27 -0800
tweet_location: LA | SF | Bicycle | 38,000'
user_timezone: Pacific Time (US & Canada)
text:
@united @iamtedking http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: cahillwilliamr
tweet_created: 2015-02-19 07:56:00 -0800
text:
@USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: caraweikel
tweet_created: 2015-02-19 07:56:29 -0800
tweet_location: Washington DC Metro Area
user_timezone: Eastern Time (US & Canada)
text:
@united really hoping to get some help here.  On my 5th attempt to get a resolution, and lost count of transfers.  help please! #mileageplus


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: katxc
tweet_created: 2015-02-19 07:57:14 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps &amp; I ended up watching the free TV instead.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: ZKatcher
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 07:59:11 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: gotschiavi
tweet_created: 2015-02-19 07:59:31 -0800
tweet_location: florida
user_timezone: Quito
text:
@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: riascott39
tweet_created: 2015-02-19 08:00:32 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: gotschiavi
tweet_created: 2015-02-19 08:00:45 -0800
tweet_location: florida
user_timezone: Quito
text:
@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: ZKatcher
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 08:02:00 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue - He Cancelled Flightled a flight &amp; was given 2 weeks to apply travel bank credit to another flight &amp; credit was transferable


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: CaseyLemke
tweet_created: 2015-02-19 08:02:14 -0800
tweet_location: Denver
text:
@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min


airline_sentiment: neutral
airline: Southwest
name: segeorgeff
tweet_created: 2015-02-19 08:02:34 -0800
tweet_location: San Antonio, Texas
user_timezone: Tehran
text:
@southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney


airline_sentiment: positive
airline: Southwest
name: JessicaJNoble
tweet_created: 2015-02-19 08:02:37 -0800
tweet_location: La Jolla, California
text:
@SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches!  #custexp


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: gotschiavi
tweet_created: 2015-02-19 08:02:51 -0800
tweet_location: florida
user_timezone: Quito
text:
@SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: KatieLeonick
tweet_created: 2015-02-19 08:03:14 -0800
tweet_location: Chasing the dream
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: CaseyLemke
tweet_created: 2015-02-19 08:03:14 -0800
tweet_location: Denver
text:
@USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone.


airline_sentiment: neutral
airline: Southwest
name: soopermarkus
tweet_created: 2015-02-19 08:04:13 -0800
tweet_location: Seattle
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets


airline_sentiment: positive
airline: Delta
name: kzone7
tweet_created: 2015-02-19 08:06:47 -0800
tweet_location: Long Island, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.


airline_sentiment: positive
airline: United
name: llbeefpatties
tweet_created: 2015-02-19 08:07:12 -0800
text:
@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running &amp; carrying his daughter.  Last one onboard.


airline_sentiment: neutral
airline: Southwest
name: wxmario
tweet_created: 2015-02-19 08:08:04 -0800
tweet_location: Pittsburgh, PA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: uncmnwellness
tweet_created: 2015-02-19 08:08:21 -0800
tweet_location: Ventura, California
user_timezone: Pacific Time (US & Canada)
text:
@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail


airline_sentiment: neutral
airline: Delta
name: TomFecteau
tweet_created: 2015-02-19 08:08:47 -0800
tweet_location: New England
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue traveling w/ a rifle for a hunting trip, can a pistol be in the same large rifle case too? Wasn't clear in freq asked questions


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: RodrigoATCG
tweet_created: 2015-02-19 08:12:15 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways of course! "Yeah, travel has gotten harder. Ask other passengers if they will switch" it's not the fact, it's the attitude!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: smsuconn
tweet_created: 2015-02-19 08:12:24 -0800
tweet_location: Alexandria, VA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: KIDwonder444
tweet_created: 2015-02-19 08:16:32 -0800
text:
@USAirways 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MissMcB76
tweet_created: 2015-02-19 08:16:35 -0800
tweet_location: PA
text:
@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: riascott39
tweet_created: 2015-02-19 08:16:47 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jodimgocubs
tweet_created: 2015-02-19 08:17:14 -0800
text:
@USAirways  will be stuck in PHX overnight.  Service is getting worse.  Flying southwest from now on.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: smsuconn
tweet_created: 2015-02-19 08:17:51 -0800
tweet_location: Alexandria, VA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying.


airline_sentiment: positive
airline: Delta
name: hipch1ck
tweet_created: 2015-02-19 08:19:00 -0800
tweet_location: Upstate New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. 💙 #lovejetblue #onlyblue #jetblueforever


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: hvonschroeter
tweet_created: 2015-02-19 08:27:58 -0800
text:
@united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good


airline_sentiment: neutral
airline: Southwest
name: NicholasJamz
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 08:28:52 -0800
tweet_location: UNICEF NYHQ
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir question all.  When will I receive my yearly bonus point accumulation? I think it's around now but not sure.  Thanks! :)


airline_sentiment: negative
negativereason: Can't Tell
airline: Virgin America
name: fattbelly
tweet_created: 2015-02-19 08:29:12 -0800
tweet_location: S F
text:
@VirginAmerica Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: slaffere
tweet_created: 2015-02-19 08:32:04 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: KTmBoyle
tweet_created: 2015-02-19 08:33:16 -0800
tweet_location: Gone West
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: erin_gilley
tweet_created: 2015-02-19 08:33:22 -0800
text:
@SouthwestAir RUDE gate agent. Wholly unacceptable to us &amp; other passengers. Think this will be our last time on sw.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: MySnobbyCX
tweet_created: 2015-02-19 08:33:26 -0800
text:
@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice


airline_sentiment: neutral
airline: Southwest
name: katxc
tweet_created: 2015-02-19 08:35:54 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir My DM won't go through but it is 261633561838. Please let me know if you need anything else.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: CaseyLemke
tweet_created: 2015-02-19 08:37:10 -0800
tweet_location: Denver
text:
@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started


airline_sentiment: positive
airline: US Airways
name: CakeNDeath
tweet_created: 2015-02-19 08:38:21 -0800
tweet_location: Old City Philly
text:
@USAirways on the DL, send Ethan some new pants and some "white revive" laundry tabs. He's a great guy, good crew, he's just, err, single.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: slackmistress
tweet_created: 2015-02-19 08:41:18 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@united I got an email saying "changes to my MileagePlus account are confirmed" but I didn't make any changes. Help?


airline_sentiment: neutral
airline: United
name: slackmistress
tweet_created: 2015-02-19 08:41:54 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.


airline_sentiment: neutral
airline: United
name: JerseyRic
tweet_created: 2015-02-19 08:43:05 -0800
tweet_location: North Jersey
user_timezone: Eastern Time (US & Canada)
text:
@united  Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv


airline_sentiment: neutral
airline: US Airways
name: emc3e17
tweet_created: 2015-02-19 08:43:05 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: GinaMPassantino
tweet_created: 2015-02-19 08:44:23 -0800
tweet_location: Amherst, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: riascott39
tweet_created: 2015-02-19 08:44:47 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&amp;frustrated


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: MySnobbyCX
tweet_created: 2015-02-19 08:45:12 -0800
text:
@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice


airline_sentiment: positive
airline: Virgin America
name: EricLMitchell
tweet_created: 2015-02-19 08:46:06 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica  Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys


airline_sentiment: neutral
airline: Virgin America
name: 0504Traveller
tweet_created: 2015-02-19 08:50:54 -0800
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race 
http://t.co/SfjDuahx9Z by @skift


airline_sentiment: neutral
airline: Southwest
name: 0504Traveller
tweet_created: 2015-02-19 08:52:21 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir adding direct flights from #Columbus to #Oakland, @BostonLogan 
http://t.co/p8Vcz4XTHM via @DispatchAlerts


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: MySnobbyCX
tweet_created: 2015-02-19 08:53:35 -0800
text:
@SouthwestAir, got "duped" w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. Shameful


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: theheathmcnasty
tweet_created: 2015-02-19 08:56:21 -0800
tweet_location: Jawjah
user_timezone: Eastern Time (US & Canada)
text:
@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: ScottPaterno
tweet_created: 2015-02-19 08:56:47 -0800
tweet_location: Central Pennsylvania
user_timezone: Atlantic Time (Canada)
text:
@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: GinaMPassantino
tweet_created: 2015-02-19 08:56:48 -0800
tweet_location: Amherst, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee


airline_sentiment: positive
airline: Southwest
name: kimmck64
tweet_created: 2015-02-19 08:57:22 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir ..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: RichieG99
tweet_created: 2015-02-19 08:57:26 -0800
tweet_location: new yorker stranded in PA
text:
@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: kylry
tweet_created: 2015-02-19 08:57:41 -0800
user_timezone: Atlantic Time (Canada)
text:
@united Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay.


airline_sentiment: positive
airline: Southwest
name: SupermanHopkins
tweet_created: 2015-02-19 08:58:34 -0800
text:
@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan &amp; LOVE your service!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: SaintAwesome504
tweet_created: 2015-02-19 08:58:34 -0800
text:
@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers.


airline_sentiment: positive
airline: Southwest
name: SupermanHopkins
tweet_created: 2015-02-19 09:00:04 -0800
text:
@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, &amp; I remain a LOYAL SW customer!


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: GinaMPassantino
tweet_created: 2015-02-19 09:04:26 -0800
tweet_location: Amherst, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: mightymeesh
tweet_created: 2015-02-19 09:05:26 -0800
tweet_location: San Francisco
text:
@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: davedunlap
tweet_created: 2015-02-19 09:06:21 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: DMSHIPMAN915
tweet_created: 2015-02-19 09:10:00 -0800
tweet_location: Germany
text:
@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Ssanchik
tweet_created: 2015-02-19 09:10:16 -0800
text:
@united whom can I call to discuss - as I was told that united has no phone contact with passengers  - this is absurd...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: bambiweavil
tweet_created: 2015-02-19 09:10:42 -0800
tweet_location: New York, NY | Brooklyn
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: itshosey
tweet_created: 2015-02-19 09:10:47 -0800
tweet_location: Los Angeles
user_timezone: Arizona
text:
@SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: davedunlap
tweet_created: 2015-02-19 09:11:06 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jetland
tweet_created: 2015-02-19 09:11:52 -0800
tweet_location: Twittersphere
user_timezone: Eastern Time (US & Canada)
text:
@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: Jaaaarin
tweet_created: 2015-02-19 09:12:47 -0800
tweet_location: NM TX PA ¯\_(ツ)_/¯
user_timezone: Central Time (US & Canada)
text:
@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds...  #Flight7


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: Matthewbenz
tweet_created: 2015-02-19 09:14:05 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone.  This sucks!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: YeahNoPriesty
tweet_created: 2015-02-19 09:15:17 -0800
tweet_location: Chicago, Il
user_timezone: Central Time (US & Canada)
text:
@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: sherrirosen
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 09:16:01 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over


airline_sentiment: neutral
airline: United
name: JerseyRic
tweet_created: 2015-02-19 09:20:09 -0800
tweet_location: North Jersey
user_timezone: Eastern Time (US & Canada)
text:
@united need assistance to change flight to get to an ailing parent..
have flight leaving Tuesday need to change ASAP to sooner #custserv


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: 27_POWERS
tweet_created: 2015-02-19 09:21:06 -0800
tweet_location: Costa Mesa, CA
user_timezone: Pacific Time (US & Canada)
text:
@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: evelynsarah
tweet_created: 2015-02-19 09:21:24 -0800
tweet_location: Los Angeles, CA
user_timezone: Quito
text:
@JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux?


airline_sentiment: positive
airline: Virgin America
name: mightymeesh
tweet_created: 2015-02-19 09:22:02 -0800
tweet_location: San Francisco
text:
@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉


airline_sentiment: positive
airline: Southwest
name: dwitb
tweet_created: 2015-02-19 09:22:08 -0800
tweet_location: United States
text:
@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: nabia90
tweet_created: 2015-02-19 09:22:42 -0800
text:
@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: covika
tweet_created: 2015-02-19 09:29:11 -0800
tweet_location: NorCal - Eugene - Indianapolis
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.


airline_sentiment: positive
airline: United
name: stewartmramsay
tweet_created: 2015-02-19 09:29:33 -0800
tweet_location: Walnut Creek, CA when I'm ther
text:
@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.


airline_sentiment: neutral
airline: US Airways
name: Suejacken
tweet_created: 2015-02-19 09:31:08 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways  I have a party of 4 booked for a flight in Aug. At 10:05am, how can I find out how much it would cost to change to an earlier fl


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: wmrrock
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 09:32:53 -0800
tweet_location: CT
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.


airline_sentiment: positive
airline: Southwest
name: NYtoBalt
tweet_created: 2015-02-19 09:33:14 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: RPM044
tweet_created: 2015-02-19 09:34:11 -0800
text:
@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Ssanchik
tweet_created: 2015-02-19 09:36:11 -0800
text:
@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???


airline_sentiment: positive
airline: Southwest
name: X713
tweet_created: 2015-02-19 09:37:14 -0800
tweet_location: 13Curious
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.


airline_sentiment: neutral
airline: US Airways
name: MDL_LMU
tweet_created: 2015-02-19 09:37:18 -0800
tweet_location: East Coast, US
user_timezone: Eastern Time (US & Canada)
text:
@USAirways is this accurate? Safety guide shown no MP3 player usage during takeoff and landing. http://t.co/Nvk3IrG4KP


airline_sentiment: positive
airline: Delta
name: 305Josec
tweet_created: 2015-02-19 09:37:50 -0800
tweet_location: Miami, Florida
text:
@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me 😊😊😊✈️✈️✈️


airline_sentiment: positive
airline: Southwest
name: kavemankan94
tweet_created: 2015-02-19 09:39:04 -0800
user_timezone: Alaska
text:
@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline


airline_sentiment: positive
airline: Southwest
name: VictoriaJacobs
tweet_created: 2015-02-19 09:39:38 -0800
tweet_location: Barrie | Ontario | Canada
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest


airline_sentiment: positive
airline: US Airways
name: twitabuggin
tweet_created: 2015-02-19 09:40:33 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: theo
tweet_created: 2015-02-19 09:44:48 -0800
tweet_location: São Paulo / Brasil
user_timezone: Brasilia
text:
@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: jkentakula
tweet_created: 2015-02-19 09:45:18 -0800
text:
@united @perfectomobile huh?  I have sent 16 crash reports in Feb alone.  8 in one day.  Only app I have that consistently crashes.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: streetsmartsmom
tweet_created: 2015-02-19 09:46:23 -0800
tweet_location: Duluth, GA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Report was filed but would like to support some active searching.  Feels pretty passive now.  Info on computer is precious.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: theo
tweet_created: 2015-02-19 09:46:31 -0800
tweet_location: São Paulo / Brasil
user_timezone: Brasilia
text:
@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am


airline_sentiment: neutral
airline: United
name: PaulBEsteves
tweet_created: 2015-02-19 09:47:24 -0800
tweet_location: Brooklyn
user_timezone: Eastern Time (US & Canada)
text:
@united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: MySnobbyCX
tweet_created: 2015-02-19 09:48:02 -0800
text:
@SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: Kbaiocchi
tweet_created: 2015-02-19 09:48:24 -0800
tweet_location: CT
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: Kbaiocchi
tweet_created: 2015-02-19 09:49:16 -0800
tweet_location: CT
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Kbaiocchi
tweet_created: 2015-02-19 09:50:11 -0800
tweet_location: CT
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455


airline_sentiment: neutral
airline: US Airways
name: danteusa1
tweet_created: 2015-02-19 09:51:18 -0800
text:
@USAirways I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: Kbaiocchi
tweet_created: 2015-02-19 09:53:16 -0800
tweet_location: CT
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..


airline_sentiment: positive
airline: United
name: canmoregolfer
tweet_created: 2015-02-19 09:53:25 -0800
text:
@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Brennej
tweet_created: 2015-02-19 09:54:40 -0800
text:
@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry


airline_sentiment: neutral
airline: United
name: danteusa1
tweet_created: 2015-02-19 09:54:42 -0800
text:
@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn


airline_sentiment: positive
airline: United
name: NoviceFlyer
tweet_created: 2015-02-19 09:55:36 -0800
tweet_location: Tulsa, OK
user_timezone: Central Time (US & Canada)
text:
@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Kbaiocchi
tweet_created: 2015-02-19 09:56:23 -0800
tweet_location: CT
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel &amp; flight..


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: nicolasmm
tweet_created: 2015-02-19 09:58:04 -0800
user_timezone: Central Time (US & Canada)
text:
@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: heffery
tweet_created: 2015-02-19 09:59:16 -0800
tweet_location: Colorado
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER


airline_sentiment: negative
negativereason: Can't Tell
airline: Virgin America
name: danteusa1
tweet_created: 2015-02-19 09:59:30 -0800
text:
@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: CeceliaNBrady
tweet_created: 2015-02-19 10:00:47 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir  3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter


airline_sentiment: positive
airline: Southwest
name: aaronaebie
tweet_created: 2015-02-19 10:02:34 -0800
tweet_location: Columbus, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz


airline_sentiment: neutral
airline: Southwest
name: danteusa1
tweet_created: 2015-02-19 10:06:44 -0800
text:
@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: eromolizzy
tweet_coord: [40.74609464, -74.00636235]
tweet_created: 2015-02-19 10:08:25 -0800
tweet_location: County of Kings, NYC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.


airline_sentiment: neutral
airline: US Airways
name: AdamJEstep
tweet_created: 2015-02-19 10:10:46 -0800
tweet_location: Harrisburg
text:
@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: Dflaherty88
tweet_created: 2015-02-19 10:10:47 -0800
tweet_location: Pittsburgh, PA
user_timezone: Quito
text:
@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline.


airline_sentiment: neutral
airline: US Airways
name: trixywh
tweet_created: 2015-02-19 10:11:20 -0800
tweet_location: Hollywood, CA
user_timezone: Pacific Time (US & Canada)
text:
“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: souleyoga
tweet_created: 2015-02-19 10:12:13 -0800
tweet_location: iPhone: 40.773155,-73.872490
user_timezone: Eastern Time (US & Canada)
text:
@united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: NY_US
tweet_created: 2015-02-19 10:13:05 -0800
tweet_location: NY NY
text:
@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.


airline_sentiment: neutral
airline: Delta
name: lyteforce
tweet_created: 2015-02-19 10:16:00 -0800
tweet_location: Richmond BC
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue Just looking to arrange for a nice flight from SEA to LA-ish and comparing the cost to something more direct from YVR.


airline_sentiment: positive
airline: Delta
name: lyteforce
tweet_created: 2015-02-19 10:17:19 -0800
tweet_location: Richmond BC
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: EmmaTyrer
tweet_created: 2015-02-19 10:17:48 -0800
tweet_location: Liverpool, UK
user_timezone: London
text:
@USAirways Stuck in Philadelphia airport for 32 hours due to "maintenance". Dreading my flight back home. Disgusting.


airline_sentiment: neutral
airline: US Airways
name: JasonWhitely
tweet_created: 2015-02-19 10:18:54 -0800
tweet_location: Dallas/Fort Worth
user_timezone: Central Time (US & Canada)
text:
THE END: RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/NBpCJCpEW9


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: NY_US
tweet_created: 2015-02-19 10:19:26 -0800
tweet_location: NY NY
text:
@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: marmaidz
tweet_created: 2015-02-19 10:19:45 -0800
user_timezone: Hawaii
text:
@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: HammerStahl
tweet_created: 2015-02-19 10:20:49 -0800
user_timezone: Mountain Time (US & Canada)
text:
@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: peteeustic
tweet_created: 2015-02-19 10:21:34 -0800
text:
@united you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet.


airline_sentiment: neutral
airline: US Airways
name: Darren_howudoin
tweet_created: 2015-02-19 10:23:22 -0800
tweet_location: North Carolina/LosAngeles
user_timezone: Eastern Time (US & Canada)
text:
“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir.  http://t.co/mFMNKmvOTR”RT I look 4ward to that follow back too!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: njsummerBREEze
tweet_created: 2015-02-19 10:25:03 -0800
user_timezone: Central Time (US & Canada)
text:
@united your website was down all day yesterday- tried 3x put all info in&amp;didnt go thru- today the flight I bought went up!


airline_sentiment: positive
airline: Southwest
name: MinderJoan
tweet_created: 2015-02-19 10:25:38 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday


airline_sentiment: neutral
airline: Virgin America
name: CuteMonsterDad
tweet_created: 2015-02-19 10:25:48 -0800
tweet_location: 3rd Planet from the Sun
user_timezone: Central Time (US & Canada)
text:
@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO.  Just needs a cabaret singer.  Think about it!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: TkerVker
tweet_created: 2015-02-19 10:32:20 -0800
text:
@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: LVGully
tweet_created: 2015-02-19 10:35:01 -0800
tweet_location: Las Vegas
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???


airline_sentiment: neutral
airline: Southwest
name: bryceadvice
tweet_created: 2015-02-19 10:37:05 -0800
tweet_location: Los Angeles, CA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: nickpasculli
tweet_created: 2015-02-19 10:38:12 -0800
tweet_location: Monterey County, CA
user_timezone: Arizona
text:
@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: jennihnp
tweet_created: 2015-02-19 10:42:04 -0800
tweet_location: San Jose, CA
text:
@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, &amp; the price jumped from $73 to $159. Ridiculous. 😑


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: dahriowonder
tweet_created: 2015-02-19 10:43:31 -0800
tweet_location: West Coast
text:
@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another "go-to" airliner


airline_sentiment: neutral
airline: United
name: ljsbrooks
tweet_created: 2015-02-19 10:45:03 -0800
text:
@united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.


airline_sentiment: positive
airline: Virgin America
name: Rgulojr
tweet_created: 2015-02-19 10:47:21 -0800
tweet_location: Chicago
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: EmmaTyrer
tweet_created: 2015-02-19 10:47:24 -0800
tweet_location: Liverpool, UK
user_timezone: London
text:
@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: EmmaTyrer
tweet_created: 2015-02-19 10:49:03 -0800
tweet_location: Liverpool, UK
user_timezone: London
text:
@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JimmyisAble
tweet_coord: [29.98730979, -90.25605983]
tweet_created: 2015-02-19 10:49:18 -0800
user_timezone: Hawaii
text:
@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: EmmaTyrer
tweet_created: 2015-02-19 10:50:05 -0800
tweet_location: Liverpool, UK
user_timezone: London
text:
@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: mattjay_son
tweet_created: 2015-02-19 10:50:32 -0800
tweet_location: Los Angeles, CA
user_timezone: Arizona
text:
@JetBlue Pooling and gifting are completely different.  I shouldn't have to be charged $375 to send points.  Its disgusting.


airline_sentiment: neutral
airline: Southwest
name: geekstiel
tweet_created: 2015-02-19 10:50:36 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: pjarnold
tweet_coord: [39.29372784, -94.71998281]
tweet_created: 2015-02-19 10:50:45 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: EmmaTyrer
tweet_created: 2015-02-19 10:50:58 -0800
tweet_location: Liverpool, UK
user_timezone: London
text:
@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.


airline_sentiment: neutral
airline: Southwest
name: geekstiel
tweet_created: 2015-02-19 10:52:55 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: nickpasculli
tweet_created: 2015-02-19 10:53:37 -0800
tweet_location: Monterey County, CA
user_timezone: Arizona
text:
@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored


airline_sentiment: positive
airline: Southwest
name: boscott73
tweet_created: 2015-02-19 10:54:28 -0800
tweet_location: Denver, Colorado
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: mattjay_son
tweet_created: 2015-02-19 10:55:31 -0800
tweet_location: Los Angeles, CA
user_timezone: Arizona
text:
@JetBlue Alternatives?  You have absolutely no respect for loyal customers.  8 years.  No more.  I'm done.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: christinerimay
tweet_created: 2015-02-19 10:56:00 -0800
tweet_location: Someplace saving something
user_timezone: Eastern Time (US & Canada)
text:
@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.


airline_sentiment: neutral
airline: Southwest
name: TkerVker
tweet_created: 2015-02-19 10:58:03 -0800
text:
@SouthwestAir Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MissMcB76
tweet_created: 2015-02-19 10:58:27 -0800
tweet_location: PA
text:
@united we followed the baggage rules on your website and was still charges $150. But only going one way


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: mattjay_son
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 11:01:35 -0800
tweet_location: Los Angeles, CA
user_timezone: Arizona
text:
@JetBlue has screwed me over for the last time.  @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService


airline_sentiment: neutral
airline: United
name: deaffriendlyUSA
tweet_created: 2015-02-19 11:02:09 -0800
user_timezone: Arizona
text:
@United, #deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H


airline_sentiment: neutral
airline: United
name: Spofforth58
tweet_created: 2015-02-19 11:04:10 -0800
text:
@united Hi if a premium ec upgrade was paid for &amp; then a mileage BF upgrade done is the prem Eco upgrade fare refunded?


airline_sentiment: neutral
airline: Southwest
name: ravulapati
tweet_created: 2015-02-19 11:04:54 -0800
tweet_location: Round Rock, TX
user_timezone: Hawaii
text:
@SouthwestAir for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: kristenlc
tweet_created: 2015-02-19 11:05:03 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.


airline_sentiment: neutral
airline: Delta
name: alanbestnyc
tweet_created: 2015-02-19 11:05:56 -0800
user_timezone: Quito
text:
@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money.


airline_sentiment: neutral
airline: Delta
name: alanbestnyc
tweet_created: 2015-02-19 11:08:27 -0800
user_timezone: Quito
text:
@JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: JimmyisAble
tweet_coord: [29.99894707, -90.27229299]
tweet_created: 2015-02-19 11:08:45 -0800
user_timezone: Hawaii
text:
@USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: alanbestnyc
tweet_created: 2015-02-19 11:09:02 -0800
user_timezone: Quito
text:
@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: pdxmucci
tweet_created: 2015-02-19 11:09:19 -0800
tweet_location: Portland, OR
text:
@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: alanbestnyc
tweet_created: 2015-02-19 11:10:01 -0800
user_timezone: Quito
text:
@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: alanbestnyc
tweet_created: 2015-02-19 11:12:14 -0800
user_timezone: Quito
text:
@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: alanbestnyc
tweet_created: 2015-02-19 11:15:43 -0800
user_timezone: Quito
text:
@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked.


airline_sentiment: neutral
airline: Delta
name: HeathAWhelan
tweet_created: 2015-02-19 11:18:01 -0800
text:
@JetBlue @NHLBruins repping the Bruins in Cleveland at Rock n Roll HOF &amp; The Christmas Story house #JetBlueBruins http://t.co/JKnWuGJ778


airline_sentiment: positive
airline: Southwest
name: thomasdcameron
tweet_created: 2015-02-19 11:18:21 -0800
tweet_location: Austin, Texas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: juliemiller1
tweet_created: 2015-02-19 11:20:16 -0800
tweet_location: Bay Area, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: alanbestnyc
tweet_created: 2015-02-19 11:20:26 -0800
user_timezone: Quito
text:
@JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?


airline_sentiment: neutral
airline: US Airways
name: OllieRouet
tweet_created: 2015-02-19 11:22:00 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir been with US Airways since 03,  back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: SleazyC_
tweet_coord: [37.61821986, -122.38745399]
tweet_created: 2015-02-19 11:22:05 -0800
tweet_location: Bushwick, Bkln
user_timezone: Pacific Time (US & Canada)
text:
@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: StopCLTNoise
tweet_created: 2015-02-19 11:22:37 -0800
tweet_location: Mount Holly, NC, USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TheMikeSindt
tweet_created: 2015-02-19 11:22:47 -0800
tweet_location: Scottsdale, AZ
text:
@USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: nickpasculli
tweet_created: 2015-02-19 11:23:19 -0800
tweet_location: Monterey County, CA
user_timezone: Arizona
text:
@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting


airline_sentiment: neutral
airline: United
name: CorettaBrowne
tweet_created: 2015-02-19 11:23:33 -0800
tweet_location: Greater New York Area
user_timezone: Central Time (US & Canada)
text:
@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: dahriowonder
tweet_created: 2015-02-19 11:23:45 -0800
tweet_location: West Coast
text:
@SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call


airline_sentiment: neutral
airline: US Airways
name: kristenlc
tweet_created: 2015-02-19 11:24:04 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Only for one flight, though. The 2nd leg my kids are sitting scattered about the aircraft.


airline_sentiment: positive
airline: Virgin America
name: alexster4324
tweet_created: 2015-02-19 11:24:12 -0800
text:
@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: alanbestnyc
tweet_created: 2015-02-19 11:24:54 -0800
user_timezone: Quito
text:
@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: TheMikeSindt
tweet_created: 2015-02-19 11:25:00 -0800
tweet_location: Scottsdale, AZ
text:
@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: dahriowonder
tweet_created: 2015-02-19 11:25:06 -0800
tweet_location: West Coast
text:
@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.


airline_sentiment: neutral
airline: US Airways
name: jonnycottone
tweet_created: 2015-02-19 11:25:32 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Is $99 companion ticket benefit of Premier World MasterCard still limited to USAirways flights or do AA now qualify as well?


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: alanbestnyc
tweet_created: 2015-02-19 11:25:50 -0800
user_timezone: Quito
text:
@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: dahriowonder
tweet_created: 2015-02-19 11:26:13 -0800
tweet_location: West Coast
text:
@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: kristenlc
tweet_created: 2015-02-19 11:26:25 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Still irritated that our well planned and booked return was messed with &amp; with no warning.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: vizualpupil
tweet_coord: [29.98473682, -90.25978334]
tweet_created: 2015-02-19 11:26:45 -0800
tweet_location: Chicago--Savannah--Atlanta, GA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir thanks a lot for sending a "special deal" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: SLKToday
tweet_created: 2015-02-19 11:28:06 -0800
tweet_location: Manchester
text:
@USAirways worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: kristenlc
tweet_created: 2015-02-19 11:28:37 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.


airline_sentiment: neutral
airline: Virgin America
name: sapnasparikh
tweet_created: 2015-02-19 11:29:52 -0800
tweet_location: new york
text:
@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: rick4tkins
tweet_created: 2015-02-19 11:30:43 -0800
text:
@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!


airline_sentiment: positive
airline: US Airways
name: ColourBasis
tweet_created: 2015-02-19 11:36:57 -0800
tweet_location: National, based in Texas
user_timezone: Central Time (US & Canada)
text:
@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: blue_kap
tweet_created: 2015-02-19 11:37:51 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: hartgarfunkel
tweet_created: 2015-02-19 11:38:04 -0800
tweet_location: iPhone: 40.732048,-73.994102
user_timezone: Pacific Time (US & Canada)
text:
@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.


airline_sentiment: neutral
airline: US Airways
name: alan_bledsoe
tweet_created: 2015-02-19 11:38:43 -0800
text:
@USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: NieBee
tweet_created: 2015-02-19 11:40:00 -0800
tweet_location: Maine
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(


airline_sentiment: neutral
airline: Southwest
name: saianel
tweet_coord: [30.20654541, -97.74890436]
tweet_created: 2015-02-19 11:40:55 -0800
tweet_location: Texas
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir Do y'all know when the new routes from HOU to Aruba &amp; Puerto Vallarta will be available?


airline_sentiment: positive
airline: Delta
name: lyteforce
tweet_created: 2015-02-19 11:41:26 -0800
tweet_location: Richmond BC
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.


airline_sentiment: neutral
airline: Virgin America
name: LondonBrushCo
tweet_created: 2015-02-19 11:42:17 -0800
tweet_location: Global
user_timezone: Pacific Time (US & Canada)
text:
@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: rick4tkins
tweet_created: 2015-02-19 11:42:33 -0800
text:
@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!


airline_sentiment: neutral
airline: Southwest
name: pancho_joe
tweet_created: 2015-02-19 11:42:45 -0800
tweet_location: McKinney, Texas
text:
“@SouthwestAir: #IfThe80sNeverStopped, we'd still be rocking out to this chart-topping hit". What?  The 80's are over?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: yentruok720
tweet_created: 2015-02-19 11:44:49 -0800
tweet_location: DC
text:
@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: nickpasculli
tweet_created: 2015-02-19 11:45:41 -0800
tweet_location: Monterey County, CA
user_timezone: Arizona
text:
@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: taygarrett
tweet_created: 2015-02-19 11:46:18 -0800
tweet_location: san francisco
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JimmyisAble
tweet_coord: [29.99562368, -90.24376862]
tweet_created: 2015-02-19 11:46:28 -0800
user_timezone: Hawaii
text:
@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: AlxStevens
tweet_created: 2015-02-19 11:46:41 -0800
tweet_location: Waynesboro, VA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: rick4tkins
tweet_created: 2015-02-19 11:49:10 -0800
text:
@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: dougorey
tweet_coord: [42.36833796, -71.01525742]
tweet_created: 2015-02-19 11:51:27 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!


airline_sentiment: neutral
airline: Delta
name: bmose14
tweet_created: 2015-02-19 11:57:28 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp


airline_sentiment: neutral
airline: US Airways
name: AlxStevens
tweet_created: 2015-02-19 11:58:08 -0800
tweet_location: Waynesboro, VA
user_timezone: Eastern Time (US & Canada)
text:
@usairways I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: alan_bledsoe
tweet_created: 2015-02-19 11:58:45 -0800
text:
“@USAirways: @alan_bledsoe Thanks for your feedback, Alan.” Thx, but  no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: nickpasculli
tweet_created: 2015-02-19 12:02:20 -0800
tweet_location: Monterey County, CA
user_timezone: Arizona
text:
@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please


airline_sentiment: positive
airline: Delta
name: dougorey
tweet_coord: [42.36834942, -71.0152744]
tweet_created: 2015-02-19 12:03:32 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: danielleRwest
tweet_created: 2015-02-19 12:04:05 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: garywerk
tweet_created: 2015-02-19 12:04:22 -0800
tweet_location: Home sweet Hollywood Home
user_timezone: Pacific Time (US & Canada)
text:
@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-19 12:05:03 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: damonvonn
tweet_created: 2015-02-19 12:06:58 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?


airline_sentiment: neutral
airline: US Airways
name: annieshgupta
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 12:07:20 -0800
tweet_location: Pune
user_timezone: Hawaii
text:
@USAirways wanted to connect to discuss sponsorship opportunities with http://t.co/q6Xedzvhh9, silicon valleys only 10 day film festival


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: rick4tkins
tweet_created: 2015-02-19 12:07:40 -0800
text:
@united tried that already &amp; tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: hartgarfunkel
tweet_created: 2015-02-19 12:07:43 -0800
tweet_location: iPhone: 40.732048,-73.994102
user_timezone: Pacific Time (US & Canada)
text:
@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: HAbbott4
tweet_created: 2015-02-19 12:07:47 -0800
tweet_location: NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: MikewDickman
tweet_created: 2015-02-19 12:08:00 -0800
tweet_location: South Florida
text:
@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?


airline_sentiment: positive
airline: Southwest
name: itsjessme_
tweet_created: 2015-02-19 12:08:02 -0800
user_timezone: Alaska
text:
@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 &amp; it would be so awesome to go to Vegas event. Any way you can help?


airline_sentiment: neutral
airline: Southwest
name: 1KingMeech
tweet_created: 2015-02-19 12:10:21 -0800
tweet_location: Somewhere living life....
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin 😂😂


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: bwood
tweet_coord: [37.61907, -122.38607]
tweet_created: 2015-02-19 12:11:20 -0800
tweet_location: San Diego
user_timezone: Pacific Time (US & Canada)
text:
@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.


airline_sentiment: neutral
airline: United
name: neecolelong
tweet_created: 2015-02-19 12:12:09 -0800
tweet_location: Dallas/Eugene
user_timezone: Eastern Time (US & Canada)
text:
@united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.


airline_sentiment: neutral
airline: United
name: blake_music
tweet_created: 2015-02-19 12:14:23 -0800
tweet_location: Fort Wayne
user_timezone: Quito
text:
@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: elisegraham
tweet_created: 2015-02-19 12:15:37 -0800
tweet_location: NYC or a plane
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: christinachime
tweet_created: 2015-02-19 12:18:50 -0800
text:
@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: lifewelledited
tweet_created: 2015-02-19 12:18:57 -0800
tweet_location: Lincoln, NE
user_timezone: Central Time (US & Canada)
text:
@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport


airline_sentiment: positive
airline: Southwest
name: MCarlucci
tweet_created: 2015-02-19 12:21:15 -0800
tweet_location: SEA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the "rock" version)


airline_sentiment: neutral
airline: Southwest
name: MixMasterDJSrv
tweet_coord: [41.24222981, -77.02647239]
tweet_created: 2015-02-19 12:25:25 -0800
tweet_location: Williamsport, Pa
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir any idea if there will be any "spring sales" soon for travel from Late Flight August to early September? Going from PA to LAX.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: smokesuvm
tweet_created: 2015-02-19 12:25:59 -0800
text:
@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: peteeustic
tweet_created: 2015-02-19 12:35:14 -0800
text:
@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30.  Thats 3 6+ hour flight delays in 2 weeks


airline_sentiment: positive
airline: Delta
name: MikewDickman
tweet_created: 2015-02-19 12:35:54 -0800
tweet_location: South Florida
text:
@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-19 12:36:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http://t.co/dORuxBqla1


airline_sentiment: negative
negativereason: longlines
airline: United
name: dandadams
tweet_created: 2015-02-19 12:37:44 -0800
tweet_location: bettendorf, ia
user_timezone: Mountain Time (US & Canada)
text:
@united 1k use to be special.  80 people in group one.   Why not board global AND 1k together? http://t.co/qd2lyUXAZg


airline_sentiment: positive
airline: Southwest
name: jbrauninger500
tweet_created: 2015-02-19 12:41:11 -0800
tweet_location: iPhone: 38.639580,-90.237061
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I just received your birthday card.  It was amazing and made me smile with joy.  Nice videos.  Thanks.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: Phil_Sports
tweet_created: 2015-02-19 12:42:12 -0800
tweet_location: Bristol, CT
user_timezone: Eastern Time (US & Canada)
text:
@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility


airline_sentiment: positive
airline: Delta
name: cflanagan
tweet_created: 2015-02-19 12:42:33 -0800
tweet_location: ÜT: 48.837756,2.320214
user_timezone: Eastern Time (US & Canada)
text:
.@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :(


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: LeperconRusty
tweet_created: 2015-02-19 12:43:29 -0800
text:
@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: richeyvicious
tweet_created: 2015-02-19 12:44:32 -0800
tweet_location: LES, NYC
text:
@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: richeyvicious
tweet_created: 2015-02-19 12:45:39 -0800
tweet_location: LES, NYC
text:
@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: Tamarabrams
tweet_created: 2015-02-19 12:46:30 -0800
tweet_location: Arlington Virginia
user_timezone: Eastern Time (US & Canada)
text:
@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: dbk1866
tweet_created: 2015-02-19 12:47:45 -0800
tweet_location: The alternate universe
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: abigailedge
tweet_created: 2015-02-19 12:49:59 -0800
tweet_location: Brighton, UK
user_timezone: London
text:
@united "We like hearing from you." So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi


airline_sentiment: positive
airline: Southwest
name: SamMurphy_17
tweet_created: 2015-02-19 12:50:37 -0800
tweet_location: Omaha
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir


airline_sentiment: positive
airline: United
name: vmnkishore
tweet_coord: [40.71517211, -74.01453422]
tweet_created: 2015-02-19 12:50:38 -0800
tweet_location: Mysore : London : New York
user_timezone: London
text:
@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: LindseyCason
tweet_created: 2015-02-19 12:50:53 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put "on hold" but actually was hung up on.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: JayOuellette
tweet_created: 2015-02-19 12:55:44 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: relaxed137
tweet_created: 2015-02-19 12:57:44 -0800
tweet_location: Arizona
user_timezone: Arizona
text:
@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: crescentcitylaw
tweet_created: 2015-02-19 12:57:50 -0800
tweet_location: New Orleans, Louisiana
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?


airline_sentiment: neutral
airline: Southwest
name: Erinopie
tweet_created: 2015-02-19 12:59:12 -0800
tweet_location: Silicon Valley, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: johndgraham
tweet_created: 2015-02-19 13:01:19 -0800
tweet_location: Madison, wi
user_timezone: Central Time (US & Canada)
text:
@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: galewolfe
tweet_created: 2015-02-19 13:02:46 -0800
tweet_location: Hudson Valley, NY
user_timezone: Eastern Time (US & Canada)
text:
@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: relaxed137
tweet_created: 2015-02-19 13:03:35 -0800
tweet_location: Arizona
user_timezone: Arizona
text:
@USAirways yes.  Every one of these on every flight is like this.  There needs to be more Velcro or something


airline_sentiment: positive
airline: United
name: lucianosr83
tweet_created: 2015-02-19 13:04:28 -0800
tweet_location: Brazil
text:
@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the "live" seat map). Congrats


airline_sentiment: positive
airline: US Airways
name: relaxed137
tweet_created: 2015-02-19 13:08:02 -0800
tweet_location: Arizona
user_timezone: Arizona
text:
@USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw


airline_sentiment: positive
airline: US Airways
name: sherrylweir
tweet_created: 2015-02-19 13:09:47 -0800
user_timezone: Quito
text:
@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: BlackFlagShoppe
tweet_created: 2015-02-19 13:14:23 -0800
tweet_location: ”Straight Outta Jersey”
user_timezone: Central Time (US & Canada)
text:
@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board


airline_sentiment: neutral
airline: Southwest
name: MikeWJZ
tweet_coord: [39.28859449, -76.61832385]
tweet_created: 2015-02-19 13:15:52 -0800
tweet_location: schuhm@wjz.com
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Pres/CEO Gary Kelly at #TheRoFo addressing 2000 of his BWI based employees. @cbsbaltimore http://t.co/OI32uq2tTZ


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: jamonholmgren
tweet_created: 2015-02-19 13:18:18 -0800
tweet_location: Vancouver, WA
user_timezone: Arizona
text:
@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3


airline_sentiment: positive
airline: Southwest
name: ladyaustin96
tweet_created: 2015-02-19 13:21:29 -0800
tweet_location: Florida
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Luvin me some flights today!! Don't change!!  And please add Paypal as payment option!!!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: kbosspotter
tweet_created: 2015-02-19 13:23:53 -0800
tweet_location: Logan International Airport
user_timezone: Atlantic Time (Canada)
text:
@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!


airline_sentiment: neutral
airline: Delta
name: kbosspotter
tweet_created: 2015-02-19 13:26:12 -0800
tweet_location: Logan International Airport
user_timezone: Atlantic Time (Canada)
text:
@JetBlue I can't. I don't have acces to a phone rn. My iPhone broke. :/ would rather change it now then Late Flightr.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: skyjumper77
tweet_created: 2015-02-19 13:26:28 -0800
text:
@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: ochsfamily
tweet_created: 2015-02-19 13:30:21 -0800
tweet_location: Midwest
user_timezone: Indiana (East)
text:
.@USAirways I guess from now on I should take my chances &amp; keep the $50 for the courtesy free because it seems cabin is always full.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: Annabelle439
tweet_created: 2015-02-19 13:34:03 -0800
tweet_location: New York City
user_timezone: Quito
text:
@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?


airline_sentiment: positive
airline: Southwest
name: DSauvinet
tweet_created: 2015-02-19 13:35:56 -0800
tweet_location: Washington DC
text:
@SouthwestAir CEO Gary Kelly, "We are America's most loved and most flown airline!" #SouthwestRally #BWI #bestemployees #swaculture #swapic


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: rick4tkins
tweet_created: 2015-02-19 13:36:30 -0800
text:
@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it &amp; no option to log out/in!!!


airline_sentiment: positive
airline: Virgin America
name: graveyardtravel
tweet_created: 2015-02-19 13:39:45 -0800
tweet_location: Portland, Oregon
user_timezone: Tijuana
text:
@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!


airline_sentiment: neutral
airline: United
name: RobCNYC
tweet_created: 2015-02-19 13:40:32 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@united how do you go fr Silver Elite for two straight years to group 5 all the time?  I get no group 2 but maybe 3 or 4?  What's up?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: RobinFicklin
tweet_created: 2015-02-19 13:41:33 -0800
tweet_location: Logan.Utah
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd  time you have done this to me. ruins cruise plans


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: deannachurch
tweet_created: 2015-02-19 13:43:39 -0800
tweet_location: Silver Spring,MD
user_timezone: Pacific Time (US & Canada)
text:
@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.


airline_sentiment: neutral
airline: Southwest
name: DSauvinet
tweet_created: 2015-02-19 13:45:19 -0800
tweet_location: Washington DC
text:
@SouthwestAir CEO Gary Kelly, "You all are absolutely my heroes!" #SouthwestRally #BWI #bestemployees #swaculture http://t.co/JTxyHQHfJJ


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: brittkarp
tweet_created: 2015-02-19 13:45:28 -0800
tweet_location: Paradise Falls
user_timezone: Eastern Time (US & Canada)
text:
@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: GaySkiWeek
tweet_created: 2015-02-19 13:45:37 -0800
tweet_location: Telluride, CO
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.


airline_sentiment: neutral
airline: United
name: TomWarrenburg
tweet_created: 2015-02-19 13:47:26 -0800
tweet_location: America's Dairyland
text:
@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: bonmotmadison
tweet_created: 2015-02-19 13:48:38 -0800
tweet_location: Madison, WI
text:
@USAirways tells me to talk to @AmericanAir about my delayed flights. AA tells me to talk to US. #ihatemergers


airline_sentiment: neutral
airline: Delta
name: SaraNettesheim
tweet_created: 2015-02-19 13:49:54 -0800
tweet_location: Boston College
text:
@JetBlue excited for my first flight w/ you today! It's delayed though- can you give me the 411? Flight number 989 from Boston to DC


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: alex_nieves
tweet_created: 2015-02-19 13:49:58 -0800
tweet_location: Connecticut
user_timezone: Quito
text:
@USAirways they say connections are good still...but another reFlight Booking Problems is the last thing I need today


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: RobinFicklin
tweet_created: 2015-02-19 13:50:32 -0800
tweet_location: Logan.Utah
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: MaryWallYall
tweet_created: 2015-02-19 13:52:54 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir my trip is a month away...why do you consider it "around the corner"? Is that a setting I can change?


airline_sentiment: positive
airline: Delta
name: angrydesi
tweet_created: 2015-02-19 13:54:06 -0800
tweet_location: Everywhere
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue:  Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: uhnet
tweet_created: 2015-02-19 13:57:42 -0800
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jasonramer
tweet_created: 2015-02-19 13:59:05 -0800
text:
@united You guys are atrocious.  Far better service as silver on Delta than you as a platinum.  I'll be switching back to delta.


airline_sentiment: positive
airline: Southwest
name: livvyports16
tweet_created: 2015-02-19 14:02:16 -0800
text:
@SouthwestAir me &amp; @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?


airline_sentiment: neutral
airline: Southwest
name: sammi_jon3s
tweet_created: 2015-02-19 14:02:18 -0800
text:
@SouthwestAir @livvyports16 and I became best friends Bcuz of @Imaginedragons is there any other way?


airline_sentiment: neutral
airline: Southwest
name: livvyports16
tweet_created: 2015-02-19 14:02:52 -0800
text:
@SouthwestAir is there any way me &amp; my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us.


airline_sentiment: neutral
airline: Southwest
name: sammi_jon3s
tweet_created: 2015-02-19 14:02:57 -0800
text:
@SouthwestAir @Imaginedragons please help me and my best friend get tickets to #DestinationDragons we have so much to thank them for....


airline_sentiment: neutral
airline: Delta
name: uhnet
tweet_created: 2015-02-19 14:03:45 -0800
user_timezone: Pacific Time (US & Canada)
text:
@jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: adownie
tweet_created: 2015-02-19 14:06:18 -0800
tweet_location: Somewhere west of Chicago
user_timezone: Central Time (US & Canada)
text:
@united - I really down think downgrading the booze/food selections at the club is a good way to go.  How about you look @aircanada?


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: NY_US
tweet_created: 2015-02-19 14:10:28 -0800
tweet_location: NY NY
text:
@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1


airline_sentiment: neutral
airline: US Airways
name: haskinsmindy
tweet_created: 2015-02-19 14:11:38 -0800
tweet_location: Phoenix, AZ, USA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways can I bring a copy or photo of my baby's birth certificate for the flight? I feel uncomfortable traveling with the real thing.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MSLspeaks
tweet_created: 2015-02-19 14:14:28 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@united I just want to contact someone with a question &amp; not be put on hold for 5 minutes in order to be hung up on or sent to the pet line


airline_sentiment: neutral
airline: Delta
name: Peaches275
tweet_created: 2015-02-19 14:19:38 -0800
tweet_location: New Jet City
user_timezone: Central Time (US & Canada)
text:
@JetBlue Hi. How do I claim points on a 1800-flowers order after I purchased? I totally forgot to put in the promo code.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: MissMichelle422
tweet_created: 2015-02-19 14:20:21 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue not cool to announce a flight "delay" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering  no help.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: rbethmann
tweet_created: 2015-02-19 14:20:25 -0800
text:
@SouthwestAir Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.


airline_sentiment: neutral
airline: United
name: Jaytolchinsky
tweet_created: 2015-02-19 14:24:13 -0800
user_timezone: Central Time (US & Canada)
text:
@united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: khigdon1
tweet_created: 2015-02-19 14:24:31 -0800
text:
@united worst airline ever after 70+ legs of travel I am officially done.  On time is not in their vocab.  I'm taking my premier status to A


airline_sentiment: neutral
airline: United
name: johndgraham
tweet_created: 2015-02-19 14:24:34 -0800
tweet_location: Madison, wi
user_timezone: Central Time (US & Canada)
text:
@united  I'm on standby for my connecting flight. 1st on the list.  NudgeNudge I'm told there are four slots open. Save it for me.  Please.


airline_sentiment: neutral
airline: Delta
name: prohumanlife
tweet_created: 2015-02-19 14:28:22 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?


airline_sentiment: neutral
airline: Delta
name: Peaches275
tweet_created: 2015-02-19 14:30:54 -0800
tweet_location: New Jet City
user_timezone: Central Time (US & Canada)
text:
😢😢 RT“@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.”


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: KnoxHenderson
tweet_created: 2015-02-19 14:32:08 -0800
user_timezone: Mountain Time (US & Canada)
text:
@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: _troyjohnson
tweet_created: 2015-02-19 14:32:19 -0800
tweet_location: San Diego
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: BrianReinert1
tweet_coord: [35.23896405, -120.64046203]
tweet_created: 2015-02-19 14:33:24 -0800
tweet_location: Las Vegas & Atlanta
user_timezone: Eastern Time (US & Canada)
text:
@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!


airline_sentiment: positive
airline: Southwest
name: Creative_Advant
tweet_created: 2015-02-19 14:34:41 -0800
tweet_location: US
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: TyMcNeely
tweet_created: 2015-02-19 14:37:30 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: Andreas_Hirsch
tweet_created: 2015-02-19 14:38:08 -0800
tweet_location: GERMANY
user_timezone: Greenland
text:
@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues


airline_sentiment: positive
airline: Delta
name: nadinefrostmace
tweet_created: 2015-02-19 14:38:08 -0800
tweet_location: Naples, Fl
text:
@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: morrisls
tweet_created: 2015-02-19 14:41:14 -0800
user_timezone: Quito
text:
@united care less about the person - although he walked away while I was complaining.  A man at 10p at LAX club.  More.....


airline_sentiment: neutral
airline: US Airways
name: dmbatcofc
tweet_created: 2015-02-19 14:42:02 -0800
tweet_location: Virginia
user_timezone: Eastern Time (US & Canada)
text:
@USAirways please change direct flights from RIC to JFK instead of LGA. Pleeeeease! LGA is the pits.


airline_sentiment: positive
airline: Delta
name: TimothySays
tweet_created: 2015-02-19 14:42:44 -0800
tweet_location: Burlington, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler.


airline_sentiment: neutral
airline: Virgin America
name: AArt763
tweet_created: 2015-02-19 14:43:07 -0800
user_timezone: Arizona
text:
@VirginAmerica Flight Booking Problems flight to uphold my status match.  Do taxes on ticket count as earned status points?  #statusmatch #virginamerica


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: morrisls
tweet_created: 2015-02-19 14:43:09 -0800
user_timezone: Quito
text:
@united More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.


airline_sentiment: negative
negativereason: longlines
airline: United
name: JFED15
tweet_created: 2015-02-19 14:44:01 -0800
text:
@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!


airline_sentiment: neutral
airline: US Airways
name: PrincessJax_
tweet_created: 2015-02-19 14:45:25 -0800
text:
@USAirways any word on whether or not flight 1971 from Seattle to Charlotte will have connections held? Or...


airline_sentiment: neutral
airline: Delta
name: royalsherman
tweet_created: 2015-02-19 14:45:54 -0800
text:
@JetBlue I want to enter the family pooling contest, it says "by 2/19" on the website, can I please enter still!


airline_sentiment: negative
negativereason: Damaged Luggage
airline: US Airways
name: JSardonic20
tweet_coord: [39.8744048, -75.24235009]
tweet_created: 2015-02-19 14:46:02 -0800
text:
@USAirways @AmericanAir you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart.


airline_sentiment: positive
airline: Delta
name: TimothySays
tweet_created: 2015-02-19 14:48:53 -0800
tweet_location: Burlington, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.


airline_sentiment: neutral
airline: Delta
name: jebus51881
tweet_created: 2015-02-19 14:49:05 -0800
tweet_location: South Park, Pa
text:
@JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold


airline_sentiment: neutral
airline: Southwest
name: pancho_joe
tweet_created: 2015-02-19 14:49:24 -0800
tweet_location: McKinney, Texas
text:
“@SouthwestAir: @pancho_joe No, no, you must've heard us wrong. Sweet mixtape,though" 4 the record,I didn't leave the 80's, the 80's left me


airline_sentiment: positive
airline: Virgin America
name: MNDNCH
tweet_created: 2015-02-19 14:51:54 -0800
tweet_location: SD/LA/PS
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: TimJCarey
tweet_created: 2015-02-19 14:54:34 -0800
tweet_location: DC
user_timezone: Central Time (US & Canada)
text:
@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: KateWells3
tweet_created: 2015-02-19 14:54:37 -0800
text:
@USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!!


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: royalsherman
tweet_created: 2015-02-19 14:55:44 -0800
text:
@JetBlue not to get into semantics here but "by" means "within the extent or period of; during" and it is still technically 2/19 #dictionary


airline_sentiment: neutral
airline: US Airways
name: hobbes31
tweet_created: 2015-02-19 14:55:58 -0800
tweet_location: Madrid, España
user_timezone: Madrid
text:
@USAirways http://t.co/AXRYeIWzh0, vuelo24.es, vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam?


airline_sentiment: positive
airline: Delta
name: stacyhirst
tweet_created: 2015-02-19 14:59:30 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: timothy_hiatt
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 15:03:22 -0800
tweet_location: Chicago, IL
text:
@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same.


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-19 15:05:03 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http://t.co/urcyfcp2Lx


airline_sentiment: positive
airline: Delta
name: SmithsShannon
tweet_created: 2015-02-19 15:09:02 -0800
tweet_location: MA & NJ
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ☕✈👍


airline_sentiment: positive
airline: United
name: jasemccarty
tweet_created: 2015-02-19 15:10:29 -0800
tweet_location: BTR/DCA/IAD/MSY - etc
user_timezone: Central Time (US & Canada)
text:
@united I was well taken care of, thanks. I've already been sent a survey request &amp; I'll share my positive experience (despite delay)


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: koztang
tweet_created: 2015-02-19 15:10:54 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?


airline_sentiment: positive
airline: US Airways
name: TimothySays
tweet_created: 2015-02-19 15:12:11 -0800
tweet_location: Burlington, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I miss you too. Work has taken me out of Philly. I’ve been on flight 1776 from BOS —&gt; PHL so many times I should have a res. seat


airline_sentiment: positive
airline: US Airways
name: JackNastyphx
tweet_created: 2015-02-19 15:13:40 -0800
user_timezone: Pacific Time (US & Canada)
text:
@USAirways flight 437 PHX&gt;ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: lskingdavis
tweet_created: 2015-02-19 15:14:30 -0800
text:
@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: malcolm_clement
tweet_created: 2015-02-19 15:17:52 -0800
tweet_location: Seattle
user_timezone: Alaska
text:
@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: saianel
tweet_coord: [30.20650347, -97.74889927]
tweet_created: 2015-02-19 15:20:30 -0800
tweet_location: Texas
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: MsBooya
tweet_created: 2015-02-19 15:22:59 -0800
text:
@JetBlue can you give me an update on flight 1684 MCO-&gt;JFK? They're saying mechanical issues but will not disclose what they are...


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: MsBooya
tweet_created: 2015-02-19 15:23:36 -0800
text:
@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed.


airline_sentiment: positive
airline: American
airline_sentiment_gold: positive
name: byunsamuel
tweet_created: 2015-02-19 15:25:12 -0800
tweet_location: Sunnyside, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: RedArmyHooligan
tweet_created: 2015-02-19 15:25:19 -0800
tweet_location: Plain Ol Plano, TX
text:
@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: cmmsft
tweet_created: 2015-02-19 15:25:46 -0800
tweet_location: Shenanigan Central
user_timezone: Arizona
text:
@UsAirways  your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane #500.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: gprtraveller
tweet_created: 2015-02-19 15:26:14 -0800
text:
@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: MsBooya
tweet_created: 2015-02-19 15:26:37 -0800
text:
@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: johndgraham
tweet_created: 2015-02-19 15:26:57 -0800
tweet_location: Madison, wi
user_timezone: Central Time (US & Canada)
text:
@united you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: dcooode
tweet_created: 2015-02-19 15:28:39 -0800
text:
@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight...


airline_sentiment: neutral
airline: Delta
name: dcooode
tweet_created: 2015-02-19 15:33:57 -0800
text:
@JetBlue Flight I want to book was $320 one day; went to purchase next day &amp; price doubled to $737. Inquiring on chance it may go down?


airline_sentiment: positive
airline: Delta
name: dcooode
tweet_created: 2015-02-19 15:35:40 -0800
text:
@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.


airline_sentiment: neutral
airline: Southwest
name: itsjessme_
tweet_created: 2015-02-19 15:39:25 -0800
user_timezone: Alaska
text:
@SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend &amp; I have been @Imaginedragons fans since 2009. They are awesome!


airline_sentiment: positive
airline: United
name: SonyaSloanMD
tweet_created: 2015-02-19 15:42:25 -0800
tweet_location: Houston, TX, USA
user_timezone: Central Time (US & Canada)
text:
“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mdendas
tweet_created: 2015-02-19 15:45:15 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: smorg73
tweet_created: 2015-02-19 15:51:19 -0800
text:
@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&amp;underserved


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: dcooode
tweet_created: 2015-02-19 15:51:20 -0800
text:
@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS.


airline_sentiment: positive
airline: Delta
name: TheSnortherner
tweet_created: 2015-02-19 15:51:39 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: cheryllynnregan
tweet_created: 2015-02-19 15:52:18 -0800
tweet_location: USA
user_timezone: Eastern Time (US & Canada)
text:
@united  Your survey is too long.  I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute.


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: superhilarious
tweet_created: 2015-02-19 15:52:56 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: dcooode
tweet_created: 2015-02-19 15:53:18 -0800
text:
@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: whyyylie
tweet_created: 2015-02-19 15:57:41 -0800
text:
@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working


airline_sentiment: negative
negativereason: longlines
airline: United
name: MeYoItsMe
tweet_created: 2015-02-19 15:59:23 -0800
text:
@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place


airline_sentiment: neutral
airline: Delta
name: dcooode
tweet_created: 2015-02-19 16:00:29 -0800
text:
@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down &amp; is more reasonable. Fingers crossed. Cutting it close to my travel dates.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ellenrayrx
tweet_created: 2015-02-19 16:01:30 -0800
tweet_location: Irvine, CA
text:
@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.
Frustrating!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: skyjumper77
tweet_created: 2015-02-19 16:04:45 -0800
text:
@united my fingers are crossed that they are more capable of getting baggage from point A-&gt;B than United Airlines!


airline_sentiment: neutral
airline: US Airways
name: sstevenssss
tweet_created: 2015-02-19 16:04:49 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Have a 6:05pm flight out of PHL Sat, 2/21. Snow expected. Are we able to switch to an earlier flight without penalty?


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-19 16:05:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http://t.co/ZoFWLdQXbe


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: nivekt13
tweet_created: 2015-02-19 16:07:20 -0800
tweet_location: htx
text:
@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail


airline_sentiment: positive
airline: Southwest
name: md11pilotms
tweet_created: 2015-02-19 16:07:49 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!✈️✈️


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: AlexandraLeahP
tweet_created: 2015-02-19 16:08:10 -0800
text:
@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: omerrana
tweet_created: 2015-02-19 16:08:30 -0800
tweet_location: Dallas, TX
user_timezone: Pacific Time (US & Canada)
text:
@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: MySnobbyCX
tweet_created: 2015-02-19 16:08:41 -0800
text:
@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice


airline_sentiment: negative
negativereason: longlines
airline: United
name: whyyylie
tweet_created: 2015-02-19 16:11:15 -0800
text:
@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: hwulczyn
tweet_created: 2015-02-19 16:11:28 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: teitelbaum_jami
tweet_created: 2015-02-19 16:14:37 -0800
tweet_location: Pittsburgh, PA
text:
@USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ryanwkaiser
tweet_created: 2015-02-19 16:15:44 -0800
tweet_location: Ottawa, Ontario, The Universe
text:
@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious &amp; just goes on &amp; on. I vote for texts if practical :)


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: acmejla
tweet_created: 2015-02-19 16:15:56 -0800
tweet_location: Carmel, IN
user_timezone: Eastern Time (US & Canada)
text:
@united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: fatabdula
tweet_created: 2015-02-19 16:16:16 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Czone12
tweet_coord: [37.99311597, -84.52114659]
tweet_created: 2015-02-19 16:16:26 -0800
tweet_location: lexington KY
text:
@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont…


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: hstark
tweet_created: 2015-02-19 16:17:04 -0800
tweet_location: NY
user_timezone: Quito
text:
@united How is this considered "on time" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Czone12
tweet_coord: [37.99311597, -84.52114659]
tweet_created: 2015-02-19 16:17:24 -0800
tweet_location: lexington KY
text:
@united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more


airline_sentiment: positive
airline: United
name: changecollab
tweet_created: 2015-02-19 16:25:22 -0800
tweet_location: Columbus, Ohio
text:
@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.


airline_sentiment: positive
airline: Southwest
name: itsjessme_
tweet_created: 2015-02-19 16:26:11 -0800
user_timezone: Alaska
text:
@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing.


airline_sentiment: neutral
airline: Delta
name: markjohnson319
tweet_created: 2015-02-19 16:29:02 -0800
tweet_location: Dallas, TX
text:
@JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https://t.co/Kaej9G0CHd


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: MeYoItsMe
tweet_created: 2015-02-19 16:29:56 -0800
text:
@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother


airline_sentiment: positive
airline: United
name: fatmanscoop
tweet_created: 2015-02-19 16:31:30 -0800
tweet_location: Everywhere!
user_timezone: Eastern Time (US & Canada)
text:
@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a… http://t.co/lwOtKIEKGU


airline_sentiment: positive
airline: Southwest
name: DStein026
tweet_created: 2015-02-19 16:32:44 -0800
text:
@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍


airline_sentiment: neutral
airline: US Airways
name: I_Am_ErikaG
tweet_created: 2015-02-19 16:34:25 -0800
tweet_location: On my phone, USA
user_timezone: Mountain Time (US & Canada)
text:
@USAirways @AskPayPal So I contacted my bank. They took the money out today. I also contacted @USAirways they said my reservation is


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: I_Am_ErikaG
tweet_created: 2015-02-19 16:35:41 -0800
tweet_location: On my phone, USA
user_timezone: Mountain Time (US & Canada)
text:
@USAirways @AskPayPal completed. If that's the case then why does it still say "in progress" on Paypal's website. I reserved on the 13th.


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-19 16:36:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http://t.co/aPY3zLSqUu


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: I_Am_ErikaG
tweet_created: 2015-02-19 16:36:43 -0800
tweet_location: On my phone, USA
user_timezone: Mountain Time (US & Canada)
text:
@USAirways @AskPayPal When will it be marked "completed". I'm scared I'm going to lose my reservation or my money is going to be refunded.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: susanhouk
tweet_created: 2015-02-19 16:36:59 -0800
tweet_location: Vienna, VA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!


airline_sentiment: positive
airline: Southwest
name: AMiltx3
tweet_created: 2015-02-19 16:38:35 -0800
user_timezone: Central Time (US & Canada)
text:
“@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: John_Corl
tweet_created: 2015-02-19 16:41:09 -0800
tweet_location: Rochester, NY
user_timezone: Quito
text:
@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: MichaelALopezJr
tweet_created: 2015-02-19 16:41:53 -0800
tweet_location: San Antonio, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: pvb29
tweet_created: 2015-02-19 16:43:37 -0800
text:
@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger


airline_sentiment: neutral
airline: Virgin America
name: FreyaBevan_Fund
tweet_created: 2015-02-19 16:44:08 -0800
tweet_location: freyabevanfund@hotmail.com
text:
@VirginAmerica @VirginAtlantic @GMA @AmericanAir 
Can You Help #ourprincess in need of some help in #USA 
🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: CWiesmore
tweet_coord: [36.1293776, -86.6699252]
tweet_created: 2015-02-19 16:44:39 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: dwrichy
tweet_created: 2015-02-19 16:48:02 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.


airline_sentiment: positive
airline: Southwest
name: destryfields
tweet_created: 2015-02-19 16:49:15 -0800
tweet_location: Chicago
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: RobCNYC
tweet_created: 2015-02-19 16:50:33 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
“@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&amp;2. Just no reason on 3/5.


airline_sentiment: positive
airline: United
name: constantlearne1
tweet_created: 2015-02-19 16:52:33 -0800
text:
@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: gambajosh
tweet_created: 2015-02-19 16:53:03 -0800
tweet_location: Jacksonville Beach, FL
user_timezone: Tehran
text:
@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: pongchmp
tweet_created: 2015-02-19 16:53:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: gambajosh
tweet_created: 2015-02-19 16:53:59 -0800
tweet_location: Jacksonville Beach, FL
user_timezone: Tehran
text:
@united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: John_Corl
tweet_created: 2015-02-19 16:55:26 -0800
tweet_location: Rochester, NY
user_timezone: Quito
text:
@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk


airline_sentiment: neutral
airline: United
name: tdawghill
tweet_created: 2015-02-19 16:56:01 -0800
tweet_location: San Francisco
text:
@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Jamayka
tweet_created: 2015-02-19 16:56:55 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested.  Deal w this!!


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: Grime145
tweet_created: 2015-02-19 16:57:46 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available?  doesn't make sense to me.


airline_sentiment: positive
airline: Southwest
name: NickStewart140
tweet_created: 2015-02-19 16:58:18 -0800
tweet_location: Northern Virginia
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: brendanfinn
tweet_created: 2015-02-19 16:58:37 -0800
tweet_location: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: espnthecat
tweet_created: 2015-02-19 17:01:10 -0800
tweet_location: Centreville, VA
user_timezone: Quito
text:
@USAirways problem with flight in Gainesville US Airways  5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: MeYoItsMe
tweet_created: 2015-02-19 17:01:55 -0800
text:
@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: gambajosh
tweet_created: 2015-02-19 17:03:58 -0800
tweet_location: Jacksonville Beach, FL
user_timezone: Tehran
text:
@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk


airline_sentiment: positive
airline: US Airways
name: niksushka
tweet_created: 2015-02-19 17:04:09 -0800
tweet_location: Silver Spring, MD
user_timezone: Central Time (US & Canada)
text:
@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: joyabsalon
tweet_created: 2015-02-19 17:04:14 -0800
tweet_location: Northern Virginia
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: dmb41shows
tweet_created: 2015-02-19 17:07:17 -0800
tweet_location: Pursuit of Happiness
user_timezone: Hawaii
text:
@united flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points/mileage to my account!


airline_sentiment: neutral
airline: Southwest
name: itsjessme_
tweet_created: 2015-02-19 17:09:07 -0800
user_timezone: Alaska
text:
@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: looselydraped
tweet_created: 2015-02-19 17:09:48 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: looselydraped
tweet_created: 2015-02-19 17:10:24 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Stephurnee
tweet_created: 2015-02-19 17:11:09 -0800
tweet_location: nyc
user_timezone: Atlantic Time (Canada)
text:
@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: BrianReinert1
tweet_coord: [37.63404103, -122.40313084]
tweet_created: 2015-02-19 17:14:24 -0800
tweet_location: Las Vegas & Atlanta
user_timezone: Eastern Time (US & Canada)
text:
@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?


airline_sentiment: positive
airline: Southwest
name: ksteinkamp
tweet_created: 2015-02-19 17:16:20 -0800
tweet_location: Iowa
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.


airline_sentiment: neutral
airline: Virgin America
name: FreyaBevan_Fund
tweet_created: 2015-02-19 17:16:21 -0800
tweet_location: freyabevanfund@hotmail.com
text:
@VirginAmerica Many Thanks for the Follow.
#ourprincess #freyasfund #USA #Bandie 
Looking for Any Help😍
💗🇬🇧💗🇺🇸💗
🎀🌏🎀 http://t.co/UJfS9Zi6kd


airline_sentiment: positive
airline: Delta
name: mrsoramsey
tweet_created: 2015-02-19 17:16:26 -0800
text:
@JetBlue here in Austin I saw the water bottles &amp; snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: dmb41shows
tweet_created: 2015-02-19 17:18:53 -0800
tweet_location: Pursuit of Happiness
user_timezone: Hawaii
text:
@united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
airline_sentiment_gold: negative
name: abyrley
negativereason_gold: Bad Flight
tweet_created: 2015-02-19 17:24:25 -0800
tweet_location: Raleigh, NC
text:
@SouthwestAir please do something about the speed of your WiFi connections on your planes.  It might as well be non-existent.


airline_sentiment: neutral
airline: Southwest
name: jolexa
tweet_created: 2015-02-19 17:24:43 -0800
tweet_location: Minnesota, USA
user_timezone: Central Time (US & Canada)
text:
@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: CassandraWE
tweet_created: 2015-02-19 17:26:16 -0800
user_timezone: Quito
text:
@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end?  Where is the LUV?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: BakerRGrant
tweet_created: 2015-02-19 17:26:23 -0800
tweet_location: Minnetonka
user_timezone: Central Time (US & Canada)
text:
@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: CassandraWE
tweet_created: 2015-02-19 17:27:40 -0800
user_timezone: Quito
text:
@SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!


airline_sentiment: positive
airline: Southwest
name: NormaG348
tweet_created: 2015-02-19 17:27:56 -0800
text:
@SouthwestAir  I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: OnlySarah
tweet_created: 2015-02-19 17:28:48 -0800
tweet_location: Austin,TX
user_timezone: Central Time (US & Canada)
text:
@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: I_Am_ErikaG
tweet_created: 2015-02-19 17:29:31 -0800
tweet_location: On my phone, USA
user_timezone: Mountain Time (US & Canada)
text:
@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: SeanLansing
tweet_created: 2015-02-19 17:31:50 -0800
tweet_location: Arlington, VA
user_timezone: Central Time (US & Canada)
text:
.@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MeYoItsMe
tweet_created: 2015-02-19 17:33:08 -0800
text:
@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: takwind_
tweet_created: 2015-02-19 17:34:27 -0800
tweet_location: New York | Nomad
user_timezone: Eastern Time (US & Canada)
text:
@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: zoelle
tweet_created: 2015-02-19 17:37:29 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)


airline_sentiment: positive
airline: Southwest
name: Salem_Eways
tweet_created: 2015-02-19 17:38:07 -0800
text:
@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: dmb41shows
tweet_created: 2015-02-19 17:38:22 -0800
tweet_location: Pursuit of Happiness
user_timezone: Hawaii
text:
@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane.  Someone is compensating me


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: MySnobbyCX
tweet_created: 2015-02-19 17:44:11 -0800
text:
@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: lopezlaymari
tweet_created: 2015-02-19 17:44:14 -0800
tweet_location: Miami | Puerto Rico
text:
@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: BlessedByACohen
tweet_created: 2015-02-19 17:45:22 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: kgLate Flightshow10
tweet_created: 2015-02-19 17:45:33 -0800
tweet_location: 'Zona
text:
@SouthwestAir Dear SWA, I fly you a lot.   Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min....


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: bfitnbfab
tweet_created: 2015-02-19 17:46:20 -0800
tweet_location: Philadelphia, PA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: AmazingLaisha
tweet_created: 2015-02-19 17:46:21 -0800
tweet_location: ✈️FL/NJ/NYC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: kgLate Flightshow10
tweet_created: 2015-02-19 17:46:36 -0800
tweet_location: 'Zona
text:
@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: kgLate Flightshow10
tweet_created: 2015-02-19 17:47:55 -0800
tweet_location: 'Zona
text:
@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: gagan_chahal
tweet_created: 2015-02-19 17:49:42 -0800
tweet_location: Canada
text:
@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost


airline_sentiment: neutral
airline: United
name: yuethomas
tweet_created: 2015-02-19 17:50:42 -0800
tweet_location: San Jose, CA
user_timezone: Pacific Time (US & Canada)
text:
@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: MyRxs
tweet_created: 2015-02-19 17:51:46 -0800
text:
@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: bfitnbfab
tweet_created: 2015-02-19 17:52:19 -0800
tweet_location: Philadelphia, PA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load


airline_sentiment: positive
airline: Delta
name: AmazingLaisha
tweet_created: 2015-02-19 17:52:21 -0800
tweet_location: ✈️FL/NJ/NYC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: abecohenj
tweet_created: 2015-02-19 17:52:40 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JenniferWalshPR
tweet_created: 2015-02-19 17:54:47 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: Clagett
tweet_created: 2015-02-19 17:54:52 -0800
tweet_location: Jamestown Virginia
text:
@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: paindocsteve
tweet_coord: [39.29345234, -94.71996208]
tweet_created: 2015-02-19 17:55:30 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: abecohenj
tweet_created: 2015-02-19 17:57:19 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: freehighfives
tweet_created: 2015-02-19 17:59:41 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: MrJADMIX
tweet_created: 2015-02-19 18:01:10 -0800
text:
@united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: gagan_chahal
tweet_created: 2015-02-19 18:01:50 -0800
tweet_location: Canada
text:
@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: acmejla
tweet_coord: [38.94549594, -77.45193731]
tweet_created: 2015-02-19 18:03:21 -0800
tweet_location: Carmel, IN
user_timezone: Eastern Time (US & Canada)
text:
@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X


airline_sentiment: neutral
airline: United
name: jnay777
tweet_created: 2015-02-19 18:06:35 -0800
text:
@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: rodeorose1962
tweet_created: 2015-02-19 18:07:17 -0800
text:
@USAirways  #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: bluefig
tweet_created: 2015-02-19 18:07:44 -0800
tweet_location: camas, wa
user_timezone: Alaska
text:
@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: J_Okayy
tweet_created: 2015-02-19 18:13:11 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: Danlarsonmpls
tweet_created: 2015-02-19 18:15:02 -0800
tweet_location: Twin Cities
text:
@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: abecohenj
tweet_created: 2015-02-19 18:15:17 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united playing hide and seek with the gate. "We can't find it, it should only be a few more minutes."


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: tjchesters
tweet_created: 2015-02-19 18:15:21 -0800
tweet_location: Sydney boy in Sheffield
text:
@USAirways Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: El_Nel_81
tweet_created: 2015-02-19 18:18:54 -0800
text:
@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: dcamp1014
tweet_created: 2015-02-19 18:18:57 -0800
tweet_location: New York, NY
user_timezone: Central Time (US & Canada)
text:
@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: J_Okayy
tweet_created: 2015-02-19 18:19:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: geekstiel
tweet_created: 2015-02-19 18:20:59 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir it'd be nice if I could get an answer, even a simple "no" would do; I just want to know. :)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: LimeLiberator
tweet_created: 2015-02-19 18:23:43 -0800
tweet_location: sunnyvale, ca
user_timezone: Pacific Time (US & Canada)
text:
@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: SherryanneMeyer
tweet_created: 2015-02-19 18:24:38 -0800
tweet_location: Allentown, PA
user_timezone: Eastern Time (US & Canada)
text:
@united ORD Gate C25 and Flt 619-  remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar &amp; carryons ?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: J_Okayy
tweet_created: 2015-02-19 18:25:26 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h


airline_sentiment: neutral
airline: Southwest
name: bhammock
tweet_created: 2015-02-19 18:28:14 -0800
tweet_location: Queenstown, MD
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: rodeorose1962
tweet_created: 2015-02-19 18:29:41 -0800
text:
@USAirways Seriously??? I have shared my concerns four times already, to NO avail!  Geeeeezzzzz! #frustrated flyer


airline_sentiment: neutral
airline: United
name: mom23185
tweet_created: 2015-02-19 18:30:00 -0800
text:
@united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: RobBogart
tweet_created: 2015-02-19 18:33:00 -0800
tweet_location: DC/SF/BFLO
text:
@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: RobBogart
tweet_created: 2015-02-19 18:36:53 -0800
tweet_location: DC/SF/BFLO
text:
@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!


airline_sentiment: neutral
airline: United
name: jnay777
tweet_created: 2015-02-19 18:37:49 -0800
text:
@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt


airline_sentiment: positive
airline: Delta
name: SnappyKyle
tweet_created: 2015-02-19 18:38:30 -0800
tweet_location: 10 ring
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ImmortalDreamer
tweet_created: 2015-02-19 18:44:53 -0800
tweet_location: Canada
user_timezone: Atlantic Time (Canada)
text:
@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed.


airline_sentiment: neutral
airline: Delta
name: slidingsideways
tweet_created: 2015-02-19 18:46:42 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue So anything found while cleaning the plane in DC would be at the baggage office, even something small?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: RobBogart
tweet_created: 2015-02-19 18:48:33 -0800
tweet_location: DC/SF/BFLO
text:
@united thanks KP.  What's going on w/4840 tonight.  Bad update online and phone. Can't u give customers good info. Not waste their time?!


airline_sentiment: neutral
airline: United
name: TheLunchBelle
tweet_coord: [34.06143413, -118.39787418]
tweet_created: 2015-02-19 18:52:21 -0800
tweet_location: LA / NYC
user_timezone: Eastern Time (US & Canada)
text:
@united @HiltonWorldwide @Caravannyc @MaysvilleNYC 
Let's go! Join me on my first trip back to NYC…as a tourist: 
http://t.co/egaEjtRGLb


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: yaffasolin
tweet_created: 2015-02-19 18:53:26 -0800
tweet_location: New York
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: MeganRSmith83
tweet_coord: [39.8816419, -75.2475867]
tweet_created: 2015-02-19 18:55:07 -0800
tweet_location: ÜT: 39.855018,-75.360949
user_timezone: Eastern Time (US & Canada)
text:
@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???


airline_sentiment: positive
airline: US Airways
name: ritapitas
tweet_created: 2015-02-19 18:56:11 -0800
tweet_location: Farmington Hills, MI
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: conradusa
tweet_created: 2015-02-19 18:56:37 -0800
tweet_location: Indy
user_timezone: Eastern Time (US & Canada)
text:
@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm


airline_sentiment: neutral
airline: Southwest
name: newt_ripley
tweet_created: 2015-02-19 18:57:36 -0800
tweet_location: Hollywood, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir I notice that there are separate buttons for "guitar" and actual "music" in this pic. Some bands should take note of this.


airline_sentiment: positive
airline: US Airways
name: ritapitas
tweet_created: 2015-02-19 18:58:19 -0800
tweet_location: Farmington Hills, MI
user_timezone: Eastern Time (US & Canada)
text:
@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares!  See you Saturday!


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: ChrisPotta
tweet_created: 2015-02-19 18:58:31 -0800
tweet_location: World Traveler
user_timezone: Arizona
text:
@USAirways thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa


airline_sentiment: positive
airline: US Airways
name: mainerailbaron
tweet_created: 2015-02-19 19:00:25 -0800
tweet_location: Seat 3A, Always
user_timezone: Eastern Time (US & Canada)
text:
@USAirways FA attendant on 4553 PHL to PWM tonight was fab!  An asset to your team.  From 1F. Have a great night team!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: tsbjr33
tweet_created: 2015-02-19 19:00:33 -0800
tweet_location: Buffalo, NY
user_timezone: Atlantic Time (Canada)
text:
@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Allisonjones704
tweet_created: 2015-02-19 19:01:06 -0800
text:
@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Julie_Burg
tweet_created: 2015-02-19 19:02:05 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡


airline_sentiment: neutral
airline: US Airways
name: Allisonjones704
tweet_created: 2015-02-19 19:02:57 -0800
text:
@USAirways but it's not their fault, because their policy says they at least got us to our destination. Really?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MarcWinNJ
tweet_created: 2015-02-19 19:04:07 -0800
text:
@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Ozzy1652
tweet_created: 2015-02-19 19:04:10 -0800
text:
@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: Allisonjones704
tweet_created: 2015-02-19 19:04:30 -0800
text:
@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: Allisonjones704
tweet_created: 2015-02-19 19:05:49 -0800
text:
@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!


airline_sentiment: positive
airline: Southwest
name: CalbynSevilla
tweet_created: 2015-02-19 19:05:56 -0800
text:
@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)


airline_sentiment: neutral
airline: Virgin America
name: AQR415
tweet_created: 2015-02-19 19:06:21 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Buffarino
tweet_created: 2015-02-19 19:06:41 -0800
tweet_location: New York
text:
@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Allisonjones704
tweet_created: 2015-02-19 19:07:07 -0800
text:
@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: Allisonjones704
tweet_created: 2015-02-19 19:08:37 -0800
text:
@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: Allisonjones704
tweet_created: 2015-02-19 19:10:44 -0800
text:
@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Virgin America
name: j_payton
tweet_created: 2015-02-19 19:10:57 -0800
tweet_location: San Francisco
user_timezone: Quito
text:
@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Pitia85
tweet_created: 2015-02-19 19:11:28 -0800
text:
@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Southwest
name: pwdersno
tweet_created: 2015-02-19 19:13:07 -0800
tweet_location: Seattle
text:
@SouthwestAir  Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: DrJamesPrescott
tweet_created: 2015-02-19 19:13:47 -0800
tweet_location: tennessee
text:
@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Bowen_Lu
tweet_created: 2015-02-19 19:16:02 -0800
text:
@USAirways - BOS -&gt; DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: JayPochBaby
tweet_coord: [40.64490372, -73.77508276]
tweet_created: 2015-02-19 19:20:07 -0800
tweet_location: Buffalo
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: originalwecky
tweet_created: 2015-02-19 19:21:07 -0800
text:
@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: SeanLansing
tweet_created: 2015-02-19 19:21:13 -0800
tweet_location: Arlington, VA
user_timezone: Central Time (US & Canada)
text:
.@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: SupaZ22
tweet_coord: [37.6208766, -122.3867929]
tweet_created: 2015-02-19 19:21:39 -0800
tweet_location: Chicago, Illinois.
user_timezone: Eastern Time (US & Canada)
text:
@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: JayPochBaby
tweet_coord: [40.64374009, -73.77678134]
tweet_created: 2015-02-19 19:21:54 -0800
tweet_location: Buffalo
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: collmac22
tweet_created: 2015-02-19 19:21:56 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: MickeySnowflake
tweet_created: 2015-02-19 19:22:48 -0800
tweet_location: N 30°23' 0'' / W 97°44' 0''
text:
@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?


airline_sentiment: positive
airline: Delta
name: ClassyMalick
tweet_created: 2015-02-19 19:23:16 -0800
tweet_location: NY
text:
@JetBlue Awww thank you B6! Glad to hear it!  Made my day! &amp; one last question do you have any idea what tail is operating flt 606 2maro? :)


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: PlaneyJanie
tweet_created: 2015-02-19 19:23:51 -0800
text:
@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: AlexandraLeahP
tweet_created: 2015-02-19 19:24:38 -0800
text:
@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there.


airline_sentiment: neutral
airline: United
name: per_ines
tweet_created: 2015-02-19 19:26:42 -0800
user_timezone: Casablanca
text:
@united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Mosborne13
tweet_created: 2015-02-19 19:27:37 -0800
user_timezone: Central Time (US & Canada)
text:
@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus


airline_sentiment: neutral
airline: United
name: MichaelWHarlan
tweet_created: 2015-02-19 19:29:22 -0800
tweet_location: Houston, Texas
text:
@united I understand why the pilot would get on the plane but why 1st class?  There were 5 empty coach seats near me?  I'm a Premier 1K?


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: JatinAShah
tweet_created: 2015-02-19 19:30:48 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email.  What am i paying $8 for??


airline_sentiment: positive
airline: Southwest
name: THlSICKBEAT
tweet_created: 2015-02-19 19:34:37 -0800
text:
@SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link &amp; read! http://t.co/lO6LghPcdU


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: mareshaw3
tweet_created: 2015-02-19 19:34:55 -0800
tweet_location: Ottawa/St.Louis
text:
@united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: aj8796
tweet_created: 2015-02-19 19:37:21 -0800
text:
@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: JayPochBaby
tweet_coord: [40.64679403, -73.77516598]
tweet_created: 2015-02-19 19:37:41 -0800
tweet_location: Buffalo
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: JayPochBaby
tweet_coord: [40.64719984, -73.77530956]
tweet_created: 2015-02-19 19:40:01 -0800
tweet_location: Buffalo
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: amits_28
tweet_created: 2015-02-19 19:41:43 -0800
tweet_location: NY
user_timezone: Indiana (East)
text:
@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Jaytolchinsky
tweet_created: 2015-02-19 19:42:17 -0800
user_timezone: Central Time (US & Canada)
text:
@united I did they did not.  I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: stephaniefoos
tweet_coord: [40.69482181, -74.17458032]
tweet_created: 2015-02-19 19:43:43 -0800
tweet_location: Boston, MA
user_timezone: Alaska
text:
@united I'm over you. Evry 1st flight I take w/ you is delayed &amp; evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: KojiFox
tweet_created: 2015-02-19 19:44:30 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: edgepsychology
tweet_created: 2015-02-19 19:50:25 -0800
tweet_location: Columbia, SC
user_timezone: Pacific Time (US & Canada)
text:
@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Allisonjones704
tweet_created: 2015-02-19 19:54:13 -0800
text:
@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: tyfletch
tweet_created: 2015-02-19 19:54:35 -0800
text:
@USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving.  Flight 1137 has been awful


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: Allisonjones704
tweet_created: 2015-02-19 19:57:10 -0800
text:
@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Bowen_Lu
tweet_created: 2015-02-19 19:59:25 -0800
text:
@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you.


airline_sentiment: positive
airline: United
name: CrayonBytes
tweet_created: 2015-02-19 19:59:53 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united  4 reFlight Booking Problemss in last 2 days and each time united wait time was &lt;5 seconds! Kudos to you for excellent customer service!


airline_sentiment: positive
airline: Southwest
name: sick_beat_swift
tweet_created: 2015-02-19 20:00:14 -0800
text:
@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!


airline_sentiment: neutral
airline: Delta
name: PilotFresh
tweet_created: 2015-02-19 20:00:35 -0800
tweet_location: Dubai
user_timezone: Central America
text:
@JetBlue thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: brettel
tweet_coord: [38.86432211, -77.04913451]
tweet_created: 2015-02-19 20:05:37 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways DCA-&gt;HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt &amp; 1 announcement 4 &gt; hour!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: SuperSpecialK
tweet_created: 2015-02-19 20:07:51 -0800
tweet_location: Caywood
user_timezone: Pacific Time (US & Canada)
text:
@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: MeYoItsMe
tweet_created: 2015-02-19 20:10:06 -0800
text:
@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Kimberlinho
tweet_created: 2015-02-19 20:13:36 -0800
text:
@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: vmallarapu
tweet_created: 2015-02-19 20:13:46 -0800
tweet_location: Raleigh-Durham, NC USA
user_timezone: Eastern Time (US & Canada)
text:
@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: philwa
tweet_created: 2015-02-19 20:15:42 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: janeeats
tweet_created: 2015-02-19 20:16:40 -0800
tweet_location: Brooklyn, NY
user_timezone: Central Time (US & Canada)
text:
@jetblue we never received that $15 credit for inoperable tv's on our SFO &gt; JFK flight 2 weeks ago. never got an email...


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: BorjaAngoitia1
tweet_created: 2015-02-19 20:18:05 -0800
text:
@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: per_ines
tweet_created: 2015-02-19 20:18:10 -0800
user_timezone: Casablanca
text:
@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: markemanuelli
tweet_created: 2015-02-19 20:18:37 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled


airline_sentiment: neutral
airline: United
name: per_ines
tweet_created: 2015-02-19 20:19:28 -0800
user_timezone: Casablanca
text:
@united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Allisonjones704
tweet_created: 2015-02-19 20:21:05 -0800
text:
@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: justchristina
tweet_created: 2015-02-19 20:21:18 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: mdrachler33
tweet_created: 2015-02-19 20:22:03 -0800
text:
@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!


airline_sentiment: neutral
airline: Virgin America
name: SoleXclusive415
tweet_created: 2015-02-19 20:22:06 -0800
tweet_location: Bay Area
text:
@VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: Allisonjones704
tweet_created: 2015-02-19 20:23:28 -0800
text:
@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: brettel
tweet_coord: [38.86402742, -77.04855865]
tweet_created: 2015-02-19 20:23:29 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I doubt that, its 11:21p &amp; we r still being held captive on the ground at DCA! A little communication from up front would b nice.


airline_sentiment: neutral
airline: United
name: dgingiss
tweet_created: 2015-02-19 20:26:03 -0800
tweet_location: Chicago, IL
text:
@united Surprised to go from 1K last year to nothing this year. What happened to the "soft landing" policy of no more than 1 level?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Sandarella03
tweet_coord: [40.68612449, -74.18465897]
tweet_created: 2015-02-19 20:27:03 -0800
tweet_location: St. Louis, MO
user_timezone: Central Time (US & Canada)
text:
@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: ViroSciCollie
tweet_coord: [32.8405223, -96.8149248]
tweet_created: 2015-02-19 20:34:41 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated


airline_sentiment: positive
airline: Delta
name: BorjaAngoitia1
tweet_created: 2015-02-19 20:34:48 -0800
text:
@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?


airline_sentiment: neutral
airline: Delta
name: metsnacional721
tweet_created: 2015-02-19 20:36:44 -0800
text:
@JetBlue #flyingitforward Pereira, Colombia to help the kids from Cartago streets and deliver a lot of clothes that I have picked to donate.


airline_sentiment: neutral
airline: Virgin America
name: SSal
tweet_created: 2015-02-19 20:39:00 -0800
tweet_location: Dutchess County, NY
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.


airline_sentiment: neutral
airline: United
name: Ro_S
tweet_created: 2015-02-19 20:39:45 -0800
tweet_location: IL
user_timezone: Central Time (US & Canada)
text:
@united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us).  Help...


airline_sentiment: positive
airline: Delta
name: BorjaAngoitia1
tweet_created: 2015-02-19 20:40:14 -0800
text:
@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: justchristina
tweet_created: 2015-02-19 20:40:27 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue #669 stewardesses can't work w/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: masonkesner
tweet_coord: [35.2203248, -80.94508344]
tweet_created: 2015-02-19 20:41:38 -0800
tweet_location: Arkansas, USA
user_timezone: Central Time (US & Canada)
text:
@USAirways worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: syfialkoff
tweet_created: 2015-02-19 20:45:35 -0800
text:
@USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: Who_Knows_Me1
tweet_created: 2015-02-19 20:46:20 -0800
text:
@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: masonkesner
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-19 20:50:08 -0800
tweet_location: Arkansas, USA
user_timezone: Central Time (US & Canada)
text:
@USAirways I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: syfialkoff
tweet_created: 2015-02-19 20:50:37 -0800
text:
@USAirways the fact that you are making customers pay $15 to "choose" a seat and try to convince them using psychological tricks with colors


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: shoethrill
tweet_created: 2015-02-19 20:53:16 -0800
tweet_location: 11 W Boston St Chandler, AZ
text:
@USAirways that's incorrect. Four people, last flight of the night, with our bags. #horriblecustomerservice


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: Who_Knows_Me1
tweet_coord: [40.64656067, -73.78334045]
tweet_created: 2015-02-19 20:53:27 -0800
text:
@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: Acevaz
tweet_created: 2015-02-19 20:56:34 -0800
tweet_location: The Big Manzana
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: dmb41shows
tweet_created: 2015-02-19 20:57:30 -0800
tweet_location: Pursuit of Happiness
user_timezone: Hawaii
text:
@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off &amp; left http://t.co/IpaamZT7Z2


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: tommy_cantwell
tweet_created: 2015-02-19 21:01:14 -0800
text:
@JetBlue I'm sitting on the plane. Too many predictable mechanical problems.  Still onboard. This is getting bad...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: syfialkoff
tweet_created: 2015-02-19 21:03:36 -0800
text:
@USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-19 21:05:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
airline_sentiment_gold: negative
name: Mosborne13
negativereason_gold: Cancelled Flight Customer Service Issue
tweet_created: 2015-02-19 21:05:29 -0800
user_timezone: Central Time (US & Canada)
text:
@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement.


airline_sentiment: positive
airline: US Airways
name: jdbwaffles
tweet_created: 2015-02-19 21:09:44 -0800
text:
“@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?” Spring Break !!!


airline_sentiment: neutral
airline: United
name: theAdamW
tweet_created: 2015-02-19 21:12:06 -0800
tweet_location: Los Angeles, California
user_timezone: Pacific Time (US & Canada)
text:
@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: lj_verde
tweet_created: 2015-02-19 21:14:33 -0800
tweet_location: DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: dotcomjohn
tweet_created: 2015-02-19 21:15:05 -0800
text:
@SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?


airline_sentiment: neutral
airline: United
name: Sweet_Curly
tweet_created: 2015-02-19 21:16:47 -0800
user_timezone: Berlin
text:
@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Ro_S
tweet_created: 2015-02-19 21:18:05 -0800
tweet_location: IL
user_timezone: Central Time (US & Canada)
text:
@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: lj_verde
tweet_created: 2015-02-19 21:19:05 -0800
tweet_location: DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: lj_verde
tweet_created: 2015-02-19 21:19:51 -0800
tweet_location: DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Then told to offload because the captain was over hours? This has been a terrible experience.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: Brian_Genest
tweet_created: 2015-02-19 21:28:35 -0800
tweet_location: Maine
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: CourtneyEMcCoy
tweet_created: 2015-02-19 21:31:04 -0800
tweet_location: Williamson West Virginia
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: lj_verde
tweet_created: 2015-02-19 21:31:21 -0800
tweet_location: DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jnostrant
tweet_coord: [37.78508121, -122.41114577]
tweet_created: 2015-02-19 21:32:11 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!


airline_sentiment: neutral
airline: Delta
name: Brian_Genest
tweet_created: 2015-02-19 21:36:37 -0800
tweet_location: Maine
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: mhoffma8
tweet_created: 2015-02-19 21:46:17 -0800
text:
@JetBlue - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: mhoffma8
tweet_created: 2015-02-19 21:50:08 -0800
text:
@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: DominikDesbois
tweet_created: 2015-02-19 21:50:41 -0800
tweet_location: Vancouver, BC
text:
@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Mosborne13
tweet_created: 2015-02-19 21:50:46 -0800
user_timezone: Central Time (US & Canada)
text:
@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed.  #showsomerespect


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: theAdamW
tweet_created: 2015-02-19 21:54:20 -0800
tweet_location: Los Angeles, California
user_timezone: Pacific Time (US & Canada)
text:
@united I think we both have the same status (nothing). I think there was a bug in your search system.


airline_sentiment: positive
airline: United
name: markemanuelli
tweet_created: 2015-02-19 21:57:52 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united please do! She went above and beyond what she had to do, she made us her number one priority!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: ProShunks
tweet_created: 2015-02-19 21:58:42 -0800
text:
@SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&amp;switch.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: AnnabelleBlume
tweet_created: 2015-02-19 22:01:51 -0800
tweet_location: Los Angeles, CA
text:
.@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: theAdamW
tweet_created: 2015-02-19 22:04:21 -0800
tweet_location: Los Angeles, California
user_timezone: Pacific Time (US & Canada)
text:
@United agent did help me. My point: there's a problem &amp; I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Madisonnnicole3
tweet_created: 2015-02-19 22:11:43 -0800
text:
@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: RobBogart
tweet_created: 2015-02-19 22:13:09 -0800
tweet_location: DC/SF/BFLO
text:
@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JenniferWalshPR
tweet_created: 2015-02-19 22:17:59 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: RobTrongone
tweet_coord: [40.69758992, -74.25047478]
tweet_created: 2015-02-19 22:20:51 -0800
tweet_location: New Jersey
text:
@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!


airline_sentiment: neutral
airline: United
name: AMMBoman
tweet_created: 2015-02-19 22:21:50 -0800
tweet_location: Kaizen 改善
user_timezone: Arizona
text:
@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?


airline_sentiment: positive
airline: United
name: JenniferWalshPR
tweet_created: 2015-02-19 22:22:22 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Mosborne13
tweet_created: 2015-02-19 22:23:47 -0800
user_timezone: Central Time (US & Canada)
text:
@united U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable


airline_sentiment: neutral
airline: Southwest
name: linkster93
tweet_created: 2015-02-19 22:30:18 -0800
text:
@SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night.  Crossed fingers. #DestinationDragons


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-19 22:36:05 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Nassau News Live http://t.co/7E5bxwG16t


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: ukposa
tweet_created: 2015-02-19 22:44:45 -0800
tweet_location: Yonkers NY
user_timezone: Greenland
text:
@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: davidhfe
tweet_created: 2015-02-19 22:47:14 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: JenniferWalshPR
tweet_created: 2015-02-19 23:07:58 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
There were plenty of empty seats in coach "@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f"


airline_sentiment: positive
airline: United
name: bren8oh8
tweet_coord: [40.7868699, -111.9790833]
tweet_created: 2015-02-19 23:13:59 -0800
tweet_location: SoCal is where my mind stays
text:
@united Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: JenniferWalshPR
tweet_created: 2015-02-19 23:18:09 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und


airline_sentiment: neutral
airline: United
name: kamaro67
tweet_created: 2015-02-19 23:19:16 -0800
user_timezone: Mountain Time (US & Canada)
text:
@united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: juanbl
tweet_created: 2015-02-19 23:24:09 -0800
tweet_location: Seattle, WA
user_timezone: Pacific Time (US & Canada)
text:
@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Kimberlinho
tweet_created: 2015-02-19 23:24:16 -0800
text:
@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis.


airline_sentiment: neutral
airline: Delta
name: BrendaPriddy
tweet_created: 2015-02-19 23:25:31 -0800
tweet_location: BrendaPriddyAndCompany.com
user_timezone: Arizona
text:
@jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Kimberlinho
tweet_created: 2015-02-19 23:27:42 -0800
text:
@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: paupaucda
tweet_created: 2015-02-19 23:38:51 -0800
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. 😒👺 we have schedules too


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: urno12
tweet_created: 2015-02-19 23:39:55 -0800
tweet_location: bonkers in Yonkers
user_timezone: New Delhi
text:
@united still awaiting a reply from ur customer services?  18 days, no response? Lousy #unitedairlines


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: paupaucda
tweet_created: 2015-02-19 23:42:54 -0800
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: DT_Les
tweet_created: 2015-02-19 23:43:32 -0800
text:
@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :(


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: urno12
tweet_created: 2015-02-19 23:44:48 -0800
tweet_location: bonkers in Yonkers
user_timezone: New Delhi
text:
@united "the extra care airline". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: urno12
tweet_created: 2015-02-19 23:47:03 -0800
tweet_location: bonkers in Yonkers
user_timezone: New Delhi
text:
@united its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: thecoolbelow
tweet_created: 2015-02-19 23:50:04 -0800
tweet_location: The South
text:
@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: paupaucda
tweet_created: 2015-02-19 23:50:37 -0800
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight.


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-20 00:05:05 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Has DC Thinking About Summer With New Nantucket Service - @MarketWatch http://t.co/yI4wGUk5tr


airline_sentiment: neutral
airline: Virgin America
name: BFPTravel
tweet_created: 2015-02-20 00:30:42 -0800
user_timezone: London
text:
@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: Chungy0216
tweet_created: 2015-02-20 00:34:02 -0800
tweet_location: Bellevue Washington
user_timezone: Arizona
text:
@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Matt_W_Scott
tweet_created: 2015-02-20 00:47:16 -0800
user_timezone: Amsterdam
text:
@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim  #inefficient


airline_sentiment: neutral
airline: United
name: kathryn217628
tweet_created: 2015-02-20 00:50:56 -0800
text:
@united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?


airline_sentiment: positive
airline: Southwest
name: Lb364
tweet_created: 2015-02-20 01:04:19 -0800
text:
@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: JerikaPhelps
tweet_created: 2015-02-20 01:11:15 -0800
text:
@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: Matt_W_Scott
tweet_created: 2015-02-20 01:17:51 -0800
user_timezone: Amsterdam
text:
@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep


airline_sentiment: positive
airline: United
name: dan_roam
tweet_created: 2015-02-20 01:25:27 -0800
text:
Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”


airline_sentiment: neutral
airline: Delta
name: jerodrig
tweet_created: 2015-02-20 01:38:36 -0800
tweet_location: New York, NY
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Matt_W_Scott
tweet_created: 2015-02-20 01:40:46 -0800
user_timezone: Amsterdam
text:
@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta


airline_sentiment: positive
airline: United
name: NoviceFlyer
tweet_created: 2015-02-20 02:13:42 -0800
tweet_location: Tulsa, OK
user_timezone: Central Time (US & Canada)
text:
@united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: misskiayona
tweet_created: 2015-02-20 02:14:06 -0800
text:
@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jasecam
tweet_created: 2015-02-20 02:17:18 -0800
tweet_location: London via Adelaide
text:
Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: pongchmp
tweet_created: 2015-02-20 02:19:42 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: LukaszZgiep
tweet_created: 2015-02-20 02:34:28 -0800
tweet_location: Warsaw, Berlin, Kiev
text:
@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: DT_Les
tweet_created: 2015-02-20 02:42:26 -0800
text:
@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: CristineKao
tweet_created: 2015-02-20 02:47:45 -0800
tweet_location: Chicago, IL
text:
@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: derekbarney
tweet_created: 2015-02-20 02:50:14 -0800
tweet_location: Portsmouth, NH
user_timezone: Eastern Time (US & Canada)
text:
@southwestair three flights with three  check in agents, not enough. #missedflight  back to Jet Blue


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: joyousb
tweet_created: 2015-02-20 02:52:21 -0800
user_timezone: Eastern Time (US & Canada)
text:
.@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.


airline_sentiment: positive
airline: United
name: garycirlin
tweet_created: 2015-02-20 03:17:28 -0800
tweet_location: NY
text:
@united flt 912. Capt Herman is amazing! Came out before flight to play "ask the captain anything." Wonderful ambassador to the airline!!


airline_sentiment: neutral
airline: United
name: meredithstille
tweet_created: 2015-02-20 03:19:58 -0800
tweet_location: New Jersey
user_timezone: Eastern Time (US & Canada)
text:
@united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight


airline_sentiment: neutral
airline: Virgin America
name: gemmabow19
tweet_created: 2015-02-20 03:32:59 -0800
text:
@VirginAmerica can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-20 03:36:05 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http://t.co/AsYqE1tDjp


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: tjhazzard
tweet_created: 2015-02-20 03:36:42 -0800
tweet_location: santa barbara, CA
user_timezone: Pacific Time (US & Canada)
text:
@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation


airline_sentiment: positive
airline: United
name: ticopilot
tweet_created: 2015-02-20 03:45:35 -0800
tweet_location: Washington, DC - USA
user_timezone: Eastern Time (US & Canada)
text:
@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ParsnipButter
tweet_created: 2015-02-20 03:53:25 -0800
text:
@United why is it so impossible to actually get a passenger AND their luggage to their final destination?


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-20 04:05:06 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http://t.co/dS22ceeEnj


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: VRogers218
tweet_created: 2015-02-20 04:15:17 -0800
tweet_location: Quincy, Ma by way of The #413
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: VRogers218
tweet_created: 2015-02-20 04:17:47 -0800
tweet_location: Quincy, Ma by way of The #413
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: meredithstille
tweet_created: 2015-02-20 04:22:50 -0800
tweet_location: New Jersey
user_timezone: Eastern Time (US & Canada)
text:
@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce


airline_sentiment: positive
airline: US Airways
name: pamela_moats
tweet_created: 2015-02-20 04:25:22 -0800
text:
@USAirways @AmericanAir I am so going to miss US Airways.  You always provided great service and NEVER LET ME DOWN.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: jofro3
tweet_created: 2015-02-20 04:25:50 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight.


airline_sentiment: neutral
airline: US Airways
name: HeatherCannady
tweet_created: 2015-02-20 04:36:39 -0800
text:
@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!


airline_sentiment: neutral
airline: Delta
name: RascoePattie
tweet_created: 2015-02-20 04:38:54 -0800
text:
@JetBlue Spent most of the winter in NNY with Mom,  JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown


airline_sentiment: positive
airline: Delta
name: TyrellJourdanA
tweet_created: 2015-02-20 04:40:33 -0800
tweet_location: The Eastside of the Far Side
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.


airline_sentiment: neutral
airline: Southwest
airline_sentiment_gold: neutral
name: kalenski
tweet_created: 2015-02-20 04:41:24 -0800
tweet_location: Denver
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?


airline_sentiment: positive
airline: Delta
name: DMenachery
tweet_created: 2015-02-20 04:43:27 -0800
text:
@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Gadgetakis
tweet_created: 2015-02-20 04:43:47 -0800
tweet_location: 38.04591,23.769275
user_timezone: Athens
text:
@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: VRogers218
tweet_created: 2015-02-20 04:44:05 -0800
tweet_location: Quincy, Ma by way of The #413
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that!


airline_sentiment: neutral
airline: Southwest
name: Kay2run
tweet_created: 2015-02-20 04:45:51 -0800
tweet_location: St. Louis
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow &amp; Ice &amp; Cold, oh my! Will you issue a travel advisory for that?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: birdman64015
tweet_created: 2015-02-20 04:52:21 -0800
tweet_location: Missouri, unfortunately.
user_timezone: Central Time (US & Canada)
text:
@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: nancy_g3
tweet_created: 2015-02-20 04:54:57 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: meredithstille
tweet_created: 2015-02-20 04:55:14 -0800
tweet_location: New Jersey
user_timezone: Eastern Time (US & Canada)
text:
@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: JuniorOgieBLC
tweet_created: 2015-02-20 04:56:38 -0800
tweet_location: Seattle
text:
@united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: TyrellJourdanA
tweet_created: 2015-02-20 05:03:15 -0800
tweet_location: The Eastside of the Far Side
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue U said 15mins to Take Off and now we were told 1hr more delay &amp; possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: scottfosteresq
tweet_created: 2015-02-20 05:03:53 -0800
tweet_location: New York
text:
@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-20 05:05:06 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/o5sifHp4RT


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: kevin_krebs
tweet_created: 2015-02-20 05:08:13 -0800
tweet_location: Alexandria, VA
text:
@USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Ekubolage
tweet_created: 2015-02-20 05:10:24 -0800
tweet_location: Orlando
text:
@USAirways today's flight to Philadelphia.  It's a little disappointing for the unnecessary delays and it's not even snowing in FL.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: TyrellJourdanA
tweet_created: 2015-02-20 05:12:41 -0800
tweet_location: The Eastside of the Far Side
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: mariobonifacio
tweet_created: 2015-02-20 05:13:13 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate  attendant told us 3-4 :(


airline_sentiment: negative
negativereason: longlines
airline: United
name: CeC
tweet_created: 2015-02-20 05:13:20 -0800
tweet_location: Naperville
user_timezone: Paris
text:
@united don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: iampaz
tweet_created: 2015-02-20 05:13:27 -0800
tweet_location: FUCK CANCER
user_timezone: Central Time (US & Canada)
text:
@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights &amp; days of work. #UA49


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: mariobonifacio
tweet_created: 2015-02-20 05:14:32 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :/


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: birdman64015
tweet_created: 2015-02-20 05:15:12 -0800
tweet_location: Missouri, unfortunately.
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Peter_D_Ahern
tweet_created: 2015-02-20 05:15:32 -0800
text:
@USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue.


airline_sentiment: positive
airline: United
name: cynthianatalie
tweet_created: 2015-02-20 05:17:45 -0800
tweet_location: Los Angeles/Charlotte
user_timezone: Quito
text:
@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: JoanEisenstodt
tweet_created: 2015-02-20 05:18:27 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways "Able"? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: Ch1en1
tweet_created: 2015-02-20 05:18:49 -0800
user_timezone: Greenland
text:
@JetBlue Denver-Boston 2/10 flight 994  and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: BolerChris
tweet_created: 2015-02-20 05:21:36 -0800
tweet_location: Knoxville, TN
text:
@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: tracyannmanning
tweet_coord: [40.774588, -73.8708903]
tweet_created: 2015-02-20 05:24:21 -0800
tweet_location: Suwanee, GA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: birdman64015
tweet_created: 2015-02-20 05:27:29 -0800
tweet_location: Missouri, unfortunately.
user_timezone: Central Time (US & Canada)
text:
@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: andylapin
tweet_created: 2015-02-20 05:27:30 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: eteune
tweet_created: 2015-02-20 05:28:13 -0800
tweet_location: Chicago Area
text:
@USAirways you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed, stop blaming someone else


airline_sentiment: positive
airline: Delta
name: m1ss_DefJam
tweet_created: 2015-02-20 05:37:06 -0800
tweet_location: Orlando - ΜΣΥ
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: NYYash
tweet_created: 2015-02-20 05:38:53 -0800
tweet_location: New York City, NY
user_timezone: Atlantic Time (Canada)
text:
@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: mforrest28
tweet_created: 2015-02-20 05:42:22 -0800
tweet_location: NYC. Sports.
user_timezone: Atlantic Time (Canada)
text:
@United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: tlrichmond
tweet_created: 2015-02-20 05:43:59 -0800
user_timezone: Atlantic Time (Canada)
text:
@JetBlue   Phone agents can't see same flights I see online???  Can't change tickets even when I am paying. Very frustrating #jetblue


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: luoyegongfu
tweet_created: 2015-02-20 05:44:30 -0800
tweet_location: Tempe, AZ & World Wide
user_timezone: Tehran
text:
@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: altadenadad
tweet_created: 2015-02-20 05:47:19 -0800
tweet_location: Haverford, PA & Wilton Manors
user_timezone: Atlantic Time (Canada)
text:
@USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off


airline_sentiment: neutral
airline: Southwest
name: patrickisarobot
tweet_created: 2015-02-20 05:47:21 -0800
tweet_location: In my mind
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: mwasserman818
tweet_created: 2015-02-20 05:48:18 -0800
tweet_location: Flying Giraffe Travel
user_timezone: Pacific Time (US & Canada)
text:
@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: altadenadad
tweet_created: 2015-02-20 05:48:43 -0800
tweet_location: Haverford, PA & Wilton Manors
user_timezone: Atlantic Time (Canada)
text:
@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: collyneliz
tweet_created: 2015-02-20 05:49:20 -0800
tweet_location: DC via Louisiana
user_timezone: Eastern Time (US & Canada)
text:
@USAirways yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: altadenadad
tweet_created: 2015-02-20 05:50:44 -0800
tweet_location: Haverford, PA & Wilton Manors
user_timezone: Atlantic Time (Canada)
text:
@USAirways ordered a Scotch &amp; water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: TyrellJourdanA
tweet_created: 2015-02-20 05:50:56 -0800
tweet_location: The Eastside of the Far Side
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: jefftang1975
tweet_created: 2015-02-20 05:50:59 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: altadenadad
tweet_created: 2015-02-20 05:52:19 -0800
tweet_location: Haverford, PA & Wilton Manors
user_timezone: Atlantic Time (Canada)
text:
@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: globalnearshore
tweet_created: 2015-02-20 05:53:13 -0800
tweet_location: Off: NYC, Home: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@United flight 4465 almost half an hour at the Tarmac "waiting for papers"... Cannot miss my connection at IAH !


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Andreas_Hirsch
tweet_created: 2015-02-20 05:53:35 -0800
tweet_location: GERMANY
user_timezone: Greenland
text:
@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days


airline_sentiment: neutral
airline: United
name: AlMehairiAUH
tweet_created: 2015-02-20 05:55:50 -0800
tweet_location: Abu Dhabi
user_timezone: Abu Dhabi
text:
@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: blastedgtl
tweet_created: 2015-02-20 05:56:09 -0800
user_timezone: Quito
text:
@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: stilettoslife
tweet_created: 2015-02-20 06:01:06 -0800
tweet_location: Baltimore, MD
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: stilettoslife
tweet_created: 2015-02-20 06:02:13 -0800
tweet_location: Baltimore, MD
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir  Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: luoyegongfu
tweet_created: 2015-02-20 06:03:01 -0800
tweet_location: Tempe, AZ & World Wide
user_timezone: Tehran
text:
@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: riricesq
tweet_created: 2015-02-20 06:03:03 -0800
tweet_location: On a beach
user_timezone: Quito
text:
@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: stilettoslife
tweet_created: 2015-02-20 06:03:08 -0800
tweet_location: Baltimore, MD
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Repeating this is policy is basically repeating "Fuck you" to your customers. I'll be shopping for a new airline ASAP


airline_sentiment: positive
airline: Southwest
name: chuckgose
tweet_created: 2015-02-20 06:03:24 -0800
tweet_location: Indianapolis, IN
user_timezone: Indiana (East)
text:
@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: riricesq
tweet_created: 2015-02-20 06:05:06 -0800
tweet_location: On a beach
user_timezone: Quito
text:
@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air


airline_sentiment: positive
airline: United
name: lskingdavis
tweet_created: 2015-02-20 06:06:19 -0800
text:
@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: riricesq
tweet_created: 2015-02-20 06:06:50 -0800
tweet_location: On a beach
user_timezone: Quito
text:
@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.


airline_sentiment: positive
airline: US Airways
name: altadenadad
tweet_created: 2015-02-20 06:07:12 -0800
tweet_location: Haverford, PA & Wilton Manors
user_timezone: Atlantic Time (Canada)
text:
@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: riricesq
tweet_created: 2015-02-20 06:08:59 -0800
tweet_location: On a beach
user_timezone: Quito
text:
@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: mwasserman818
tweet_created: 2015-02-20 06:09:15 -0800
tweet_location: Flying Giraffe Travel
user_timezone: Pacific Time (US & Canada)
text:
@USAirways  nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: NYYash
tweet_created: 2015-02-20 06:11:21 -0800
tweet_location: New York City, NY
user_timezone: Atlantic Time (Canada)
text:
@JetBlue don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. .


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: NYYash
tweet_created: 2015-02-20 06:12:13 -0800
tweet_location: New York City, NY
user_timezone: Atlantic Time (Canada)
text:
@JetBlue Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: riricesq
tweet_created: 2015-02-20 06:12:16 -0800
tweet_location: On a beach
user_timezone: Quito
text:
@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: riricesq
tweet_created: 2015-02-20 06:12:45 -0800
tweet_location: On a beach
user_timezone: Quito
text:
@USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: RobTrongone
tweet_coord: [40.62387603, -74.30164717]
tweet_created: 2015-02-20 06:12:48 -0800
tweet_location: New Jersey
text:
@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an "UNMET ARRIVAL"!!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: riricesq
tweet_created: 2015-02-20 06:13:20 -0800
tweet_location: On a beach
user_timezone: Quito
text:
@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: tannapistolis
tweet_created: 2015-02-20 06:13:39 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: riricesq
tweet_created: 2015-02-20 06:14:52 -0800
tweet_location: On a beach
user_timezone: Quito
text:
@USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: perMicah
tweet_created: 2015-02-20 06:15:16 -0800
tweet_location: Brooklyn, NY
user_timezone: Quito
text:
@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: riricesq
tweet_created: 2015-02-20 06:18:58 -0800
tweet_location: On a beach
user_timezone: Quito
text:
@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: mwasserman818
tweet_created: 2015-02-20 06:19:27 -0800
tweet_location: Flying Giraffe Travel
user_timezone: Pacific Time (US & Canada)
text:
@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: rebekahcancino
tweet_created: 2015-02-20 06:24:04 -0800
tweet_location: PHX, AZ
user_timezone: Arizona
text:
@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: mwasserman818
tweet_created: 2015-02-20 06:24:28 -0800
tweet_location: Flying Giraffe Travel
user_timezone: Pacific Time (US & Canada)
text:
@USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: stetsoninc
tweet_created: 2015-02-20 06:26:31 -0800
tweet_location: New York, NY
user_timezone: Central Time (US & Canada)
text:
@JetBlue This is the error message: Paper tickets cannot be serviced on-line.
Please see a JetBlue Crewmember for assistance.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: LENSconcept
tweet_created: 2015-02-20 06:27:10 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: cleskowitz
tweet_created: 2015-02-20 06:27:32 -0800
tweet_location: Phila. PA
user_timezone: Eastern Time (US & Canada)
text:
@united instead of making  seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint &amp; happy customers


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: rebekahcancino
tweet_created: 2015-02-20 06:27:53 -0800
tweet_location: PHX, AZ
user_timezone: Arizona
text:
@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: riricesq
tweet_created: 2015-02-20 06:28:02 -0800
tweet_location: On a beach
user_timezone: Quito
text:
@USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: riricesq
tweet_created: 2015-02-20 06:28:49 -0800
tweet_location: On a beach
user_timezone: Quito
text:
@USAirways that the flight was delayed &amp; closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: rebekahcancino
tweet_created: 2015-02-20 06:29:30 -0800
tweet_location: PHX, AZ
user_timezone: Arizona
text:
@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.


airline_sentiment: positive
airline: Delta
name: SMHillman
tweet_created: 2015-02-20 06:30:02 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: blastedgtl
tweet_created: 2015-02-20 06:30:45 -0800
user_timezone: Quito
text:
@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: JackieSken
tweet_created: 2015-02-20 06:31:41 -0800
tweet_location: Ottawa, ON
user_timezone: Eastern Time (US & Canada)
text:
@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight.  Missing a black box? http://t.co/SJQEmDtQmA


airline_sentiment: neutral
airline: Southwest
name: geekstiel
tweet_created: 2015-02-20 06:31:48 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won 😭🙏


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: mjmena001
tweet_created: 2015-02-20 06:32:28 -0800
tweet_location: West Palm
text:
@Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1/2 hours!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: mariobonifacio
tweet_created: 2015-02-20 06:33:45 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: mjmena001
tweet_created: 2015-02-20 06:34:15 -0800
tweet_location: West Palm
text:
@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: KarileeD
tweet_created: 2015-02-20 06:34:30 -0800
tweet_location: New Hampshire
user_timezone: Atlantic Time (Canada)
text:
.@USAirways You'll be receiving a long &amp; detailed complaint letter soon. Long story short: never flying USAir again.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: KarileeD
tweet_created: 2015-02-20 06:35:24 -0800
tweet_location: New Hampshire
user_timezone: Atlantic Time (Canada)
text:
@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless.


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-20 06:36:05 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Of7PFvQpOY


