# Tweets

airline_sentiment: negative
negativereason: Late Flight
airline: United
name: no_patients
tweet_created: 2015-02-22 14:15:46 -0800
text:
@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: PhilHagen
tweet_created: 2015-02-22 14:16:10 -0800
tweet_location: Lewes, DE, USA
user_timezone: Eastern Time (US & Canada)
text:
@usairways @AmericanAir LAX connect from term 6 to term 4.  55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?


airline_sentiment: neutral
airline: US Airways
name: Sam_Kaplan
tweet_created: 2015-02-22 14:16:14 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways glad people can put their coats in the storage area though. It would be super unfortunate to leave those on the floor


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: gpsomo
tweet_created: 2015-02-22 14:16:21 -0800
tweet_location: New York
text:
@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex  JetBlue, even having over 50.000 travel miles, you're still nothing


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: A_for_AdNauseam
tweet_created: 2015-02-22 14:16:36 -0800
text:
@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 14:16:44 -0800
text:
@JetBlue never had an airline refuse to help sit parents with tiny kids. But this guy is willing to do it. #JetBlue http://t.co/MzZfGqfHu2


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: yishai
tweet_created: 2015-02-22 14:16:47 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: PhotosBySharon
tweet_created: 2015-02-22 14:17:16 -0800
tweet_location: Massachusetts
user_timezone: Quito
text:
@AmericanAir Still waiting on bags from flight 1613/2440 yesterday  First Class passenger not happy with your service.


airline_sentiment: positive
airline: Delta
name: jabeblanchard
tweet_created: 2015-02-22 14:17:20 -0800
tweet_location: Right Coast
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: RnCahill
tweet_created: 2015-02-22 14:17:35 -0800
text:
@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sweetmel
tweet_coord: [32.9760867, -96.53332214]
tweet_created: 2015-02-22 14:18:20 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times &amp; it tells me to call back &amp; hangs up.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: TemlyLouise
tweet_created: 2015-02-22 14:18:49 -0800
user_timezone: Quito
text:
@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: Crimson_Zombie
tweet_created: 2015-02-22 14:18:55 -0800
tweet_location: Chicago
text:
@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 14:19:09 -0800
text:
@JetBlue why would you hire a guy who doesn't care about the safety of children? Not remotely acceptable. http://t.co/lKFh9HYHW8


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: Crimson_Zombie
tweet_created: 2015-02-22 14:19:49 -0800
tweet_location: Chicago
text:
@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: jetset2015
tweet_created: 2015-02-22 14:19:59 -0800
tweet_location: Tucson
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online &amp; get "fare no longer avail" msg


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 14:20:37 -0800
text:
@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: TheLoveBite
tweet_created: 2015-02-22 14:20:46 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: Brendanhwalters
tweet_created: 2015-02-22 14:21:58 -0800
tweet_location: NYC
text:
@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: Gregm528
tweet_created: 2015-02-22 14:22:00 -0800
tweet_location: NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at😳. @JetBlue need your help


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: MatthewJMedlin
tweet_created: 2015-02-22 14:22:00 -0800
tweet_location: Rossford, Ohio
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir 

Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: mathardin
tweet_created: 2015-02-22 14:22:01 -0800
tweet_location: Corpus Christi
text:
@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: dave_cavan
tweet_coord: [43.19872113, -70.87307422]
tweet_created: 2015-02-22 14:22:06 -0800
tweet_location: Livonia, MI
text:
@USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 14:22:20 -0800
text:
@JetBlue kids fly. Don't hire people who don't care about them. This guy. #jetblue http://t.co/clvlhfgUZw


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: mathardin
tweet_created: 2015-02-22 14:22:42 -0800
tweet_location: Corpus Christi
text:
@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Dwight_Paulson
tweet_created: 2015-02-22 14:22:46 -0800
text:
@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: brianmka
tweet_created: 2015-02-22 14:22:55 -0800
tweet_location: Washington, D.C.
user_timezone: Central Time (US & Canada)
text:
@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying "we don't do that"


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: dave_cavan
tweet_coord: [43.19824341, -70.8733423]
tweet_created: 2015-02-22 14:23:00 -0800
tweet_location: Livonia, MI
text:
@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: dave_cavan
tweet_coord: [43.19830037, -70.87348793]
tweet_created: 2015-02-22 14:23:45 -0800
tweet_location: Livonia, MI
text:
@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...


airline_sentiment: positive
airline: American
name: mathardin
tweet_created: 2015-02-22 14:24:43 -0800
tweet_location: Corpus Christi
text:
@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: eneyberg
tweet_coord: [40.64824535, -73.80141955]
tweet_created: 2015-02-22 14:24:44 -0800
tweet_location: Cambridge, Massachusetts
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Ofbikesandbirds
tweet_created: 2015-02-22 14:24:53 -0800
text:
@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: dave_cavan
tweet_coord: [43.19825137, -70.87335749]
tweet_created: 2015-02-22 14:25:21 -0800
tweet_location: Livonia, MI
text:
@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MityaFerenetz
tweet_created: 2015-02-22 14:25:24 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 14:25:41 -0800
text:
@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2


airline_sentiment: neutral
airline: American
name: PLHamel
tweet_created: 2015-02-22 14:26:30 -0800
tweet_location: Rive-sud de Montréal
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: peacheslt4
tweet_created: 2015-02-22 14:26:56 -0800
text:
@USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs &amp; cus service was rude. No flight until Tues. Need to get to ROC.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: BillChurchMedia
tweet_created: 2015-02-22 14:27:47 -0800
tweet_location: Sarasota, FL
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: thowelliv
tweet_created: 2015-02-22 14:28:27 -0800
tweet_location: Baltimore
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all...


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: nbhdsheila
tweet_created: 2015-02-22 14:28:29 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: maribarrera
tweet_created: 2015-02-22 14:28:45 -0800
tweet_location: Boston area
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: mathardin
tweet_created: 2015-02-22 14:28:56 -0800
tweet_location: Corpus Christi
text:
@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: skadott
tweet_created: 2015-02-22 14:29:05 -0800
tweet_location: san marcos,ca
text:
@AmericanAir are you kidding me?  No one answering calls on reserv line due to high call volume and not even an option to wait.  Brutal


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 14:29:21 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Can you guys please give an update?  Been sitting on Tarmac on flight 601 yet the website still says it's on time?


airline_sentiment: positive
airline: United
name: BigJosh797
tweet_created: 2015-02-22 14:30:57 -0800
tweet_location: Houston, Texas
user_timezone: Central Time (US & Canada)
text:
@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MeereeneseKnot
tweet_created: 2015-02-22 14:31:06 -0800
text:
@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: realfrecks
tweet_created: 2015-02-22 14:31:42 -0800
tweet_location: New York, NY
user_timezone: Atlantic Time (Canada)
text:
.@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover.


airline_sentiment: positive
airline: Virgin America
name: lisaptv
tweet_created: 2015-02-22 14:32:14 -0800
user_timezone: Mountain Time (US & Canada)
text:
@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 14:32:24 -0800
text:
@JetBlue they absolutely guaranteed us we would sit with our kids. Your "terms" response is insulting.  #jetblue


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: greatloop
tweet_coord: [42.36184505, -71.02219492]
tweet_created: 2015-02-22 14:32:40 -0800
tweet_location: The Great Loop
user_timezone: Eastern Time (US & Canada)
text:
@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: iamchriswoody
tweet_created: 2015-02-22 14:33:05 -0800
tweet_location: Richmond Virginia
user_timezone: Eastern Time (US & Canada)
text:
@united the most frustrating flying experience. One continuous "I dunno what time you will leave today. ". Dunno?! That's code for ...?


airline_sentiment: positive
airline: Southwest
name: stephwalker78
tweet_created: 2015-02-22 14:33:45 -0800
tweet_location: Southern Virginia!!!!!!
text:
@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! 😄


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: tomrquicksell
tweet_created: 2015-02-22 14:33:57 -0800
tweet_location: Tampa, Fl
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir  Dear American, when did 2 hour hold times become the industry standard?  Have you heard of additional staffing during weather?


airline_sentiment: negative
negativereason: longlines
airline: United
name: mgsaldana
tweet_created: 2015-02-22 14:34:27 -0800
user_timezone: Central Time (US & Canada)
text:
@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: cvalenzuelaSD
tweet_created: 2015-02-22 14:34:49 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: nbhdsheila
tweet_created: 2015-02-22 14:35:35 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@united my flight was already Cancelled Flightled this morning because of a "snow storm in Denver". And now I'm in DC waiting for a pilot to get on+


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 14:35:42 -0800
text:
@JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: Davitossss
tweet_created: 2015-02-22 14:35:56 -0800
text:
@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: FrancescaJo_
tweet_created: 2015-02-22 14:35:59 -0800
tweet_location: Phoenix, AZ
text:
@USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: williebikes
tweet_created: 2015-02-22 14:36:04 -0800
text:
@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: KuperMini
tweet_created: 2015-02-22 14:36:24 -0800
text:
@AmericanAir @dfwairport  Have been trying to get canx flight resched since noon.  got 2 call backs but call disconnects as soon as I answer


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Ariella_Lexi
tweet_created: 2015-02-22 14:36:36 -0800
tweet_location: Elmwood Park
user_timezone: Central Time (US & Canada)
text:
@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: servicejunkie19
tweet_created: 2015-02-22 14:36:46 -0800
text:
@USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication &amp; no refund for unused portion of tix. Keep it classy guys


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: macario2
tweet_coord: [40.65062011, -73.79171323]
tweet_created: 2015-02-22 14:37:03 -0800
tweet_location: Pocos de Caldas
user_timezone: Brasilia
text:
@AmericanAir we are waiting flight 919 !
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: RPun
tweet_created: 2015-02-22 14:37:16 -0800
tweet_location: Bay Area, CA
user_timezone: Pacific Time (US & Canada)
text:
@united your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: PamelaSedmak
tweet_created: 2015-02-22 14:37:31 -0800
tweet_location: Sunny mountains of Arizona
user_timezone: Central Time (US & Canada)
text:
@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: hovy5019
tweet_created: 2015-02-22 14:37:43 -0800
text:
@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1.  Great job


airline_sentiment: positive
airline: American
name: csb2107
tweet_created: 2015-02-22 14:38:02 -0800
text:
@AmericanAir yes called your UK number on skype…well worth the $.50.  i recommend others do the same.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: gpsomo
tweet_created: 2015-02-22 14:38:19 -0800
tweet_location: New York
text:
@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 14:38:43 -0800
text:
@JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: tfaz
tweet_created: 2015-02-22 14:39:09 -0800
tweet_location: Oakland, California
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica I need to register a service dog for a first class ticket from SFO &gt; Dulles. The phone queue is an hour or longer. Pls advise


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: osteenam
tweet_created: 2015-02-22 14:39:10 -0800
tweet_location: Phoenix, AZ
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?


airline_sentiment: neutral
airline: US Airways
name: Marcusluft
tweet_created: 2015-02-22 14:39:31 -0800
tweet_location: Thunder Bay, ON, Canada
user_timezone: Eastern Time (US & Canada)
text:
@USAirways my wife left her phone on flight AWE474 on Friday February 20th upon landing in Minneapolis. How can we get it back? Thanks!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: MatthewJMedlin
tweet_created: 2015-02-22 14:40:12 -0800
tweet_location: Rossford, Ohio
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir 
No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad


airline_sentiment: positive
airline: American
name: isainsbury
tweet_created: 2015-02-22 14:40:18 -0800
tweet_location: Great Abington, Cambridge, GB
user_timezone: London
text:
@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)


airline_sentiment: positive
airline: United
name: jesuisJOse
tweet_created: 2015-02-22 14:40:20 -0800
tweet_location: New York | Chicago
user_timezone: Eastern Time (US & Canada)
text:
@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: iamdankaufman
tweet_created: 2015-02-22 14:40:21 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ProConPartners
tweet_created: 2015-02-22 14:40:34 -0800
tweet_location: UK
text:
@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: ericnax
tweet_created: 2015-02-22 14:40:51 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: jph_sc
tweet_created: 2015-02-22 14:41:47 -0800
tweet_location: Charleston, SC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 14:41:50 -0800
text:
@JetBlue This is absurd. Should a stranger help my kids if there's a problem? #jetblue http://t.co/LAiGgef9Kj


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: Crimson_Zombie
tweet_created: 2015-02-22 14:41:54 -0800
tweet_location: Chicago
text:
@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: LeahWoomer
tweet_coord: [39.87455718, -75.24082121]
tweet_created: 2015-02-22 14:42:10 -0800
text:
@USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: isainsbury
tweet_created: 2015-02-22 14:42:30 -0800
tweet_location: Great Abington, Cambridge, GB
user_timezone: London
text:
@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16)


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: MatthewJMedlin
tweet_created: 2015-02-22 14:42:55 -0800
tweet_location: Rossford, Ohio
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir rented van drove 250 miles with 6 strangers.  Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jessicaclaire
tweet_created: 2015-02-22 14:43:10 -0800
tweet_location: California
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I need to change a ticket and my res can't be changed online.  I also can't get a call through due to high volume--can u help?


airline_sentiment: neutral
airline: United
name: joelrwilliams1
tweet_created: 2015-02-22 14:43:12 -0800
tweet_location: Greensboro, NC
user_timezone: Eastern Time (US & Canada)
text:
@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar


airline_sentiment: neutral
airline: Delta
name: thatjonparsons
tweet_created: 2015-02-22 14:43:13 -0800
tweet_location: massachusetts yall~~~~~~~簡単に行く
user_timezone: Atlantic Time (Canada)
text:
@jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: kaobrien812
tweet_created: 2015-02-22 14:43:34 -0800
tweet_location: Medford, MA
text:
@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: BillChurchMedia
tweet_created: 2015-02-22 14:44:12 -0800
tweet_location: Sarasota, FL
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 14:44:52 -0800
text:
@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: RichGoldstein
tweet_created: 2015-02-22 14:45:16 -0800
tweet_location: New York
text:
@united - Plane came in with broken seat.  Rather than fix it they put a broken sign on it and separated me from my kids.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: JulianaSheldon
tweet_created: 2015-02-22 14:45:35 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: tyhamm28
tweet_created: 2015-02-22 14:46:02 -0800
tweet_location: San Marcos, Texas
text:
@AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.


airline_sentiment: neutral
airline: United
name: thefarb
tweet_created: 2015-02-22 14:46:05 -0800
tweet_location: ÜT: 39.39339,-76.762595
user_timezone: Eastern Time (US & Canada)
text:
@united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: tampajody
tweet_created: 2015-02-22 14:46:24 -0800
tweet_location: Miami
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 14:47:19 -0800
text:
@JetBlue Why are you making it so freaking hard for me to say good things about you??  #jetbluefail http://t.co/v8SB0RBICx


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: beoliu
tweet_created: 2015-02-22 14:47:42 -0800
tweet_location: Tuscaloosa, Alabama
user_timezone: Central Time (US & Canada)
text:
@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?


airline_sentiment: positive
airline: United
name: jakejrssherry
tweet_created: 2015-02-22 14:47:56 -0800
user_timezone: Atlantic Time (Canada)
text:
@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: kenny_khoo
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-22 14:48:26 -0800
tweet_location: London, ON
user_timezone: Quito
text:
@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Bnuuug
tweet_created: 2015-02-22 14:48:41 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell


airline_sentiment: positive
airline: United
name: LisaAkey
tweet_coord: [43.56764134, -116.22089932]
tweet_created: 2015-02-22 14:49:07 -0800
tweet_location: ÜT: 41.88849,-87.6282
text:
@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: JulianaSheldon
tweet_created: 2015-02-22 14:49:35 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir third you lost her bag &amp; after 50 mins of being on hold you told her she would "eventually get her bag" completely unacceptable


airline_sentiment: neutral
airline: US Airways
name: ArrestlessMind
tweet_created: 2015-02-22 14:49:45 -0800
tweet_location: Atascadero, CA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Any update on the computer outtage affecting flights? Is this national or just Northeast? ETA on resolution?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: soylentgs
tweet_created: 2015-02-22 14:49:53 -0800
tweet_location: Missouri
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name &amp; agent ID.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: GaryBrickhouse
tweet_created: 2015-02-22 14:51:31 -0800
text:
@AmericanAir I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: mmislankar87
tweet_created: 2015-02-22 14:51:59 -0800
text:
@USAirways told me I deserved to be delayed because I booked the last flight and then I hear "the only inconvience is missing your flight"


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: m0nica
tweet_created: 2015-02-22 14:52:00 -0800
tweet_location: Cambridge, MA
user_timezone: Mid-Atlantic
text:
@AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: superyan
tweet_created: 2015-02-22 14:52:40 -0800
text:
@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: gtotheoff
tweet_created: 2015-02-22 14:52:58 -0800
user_timezone: Central Time (US & Canada)
text:
@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: anuaimi
tweet_created: 2015-02-22 14:53:05 -0800
tweet_location: Toronto
user_timezone: Eastern Time (US & Canada)
text:
@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: liveitup09
tweet_created: 2015-02-22 14:53:14 -0800
user_timezone: Atlantic Time (Canada)
text:
@united yes I have &amp; they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: Davitossss
tweet_created: 2015-02-22 14:53:18 -0800
text:
@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: willie_funk
tweet_created: 2015-02-22 14:54:18 -0800
tweet_location: Dallas, Texas
text:
@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8


airline_sentiment: neutral
airline: United
name: wfmayo
tweet_created: 2015-02-22 14:54:31 -0800
tweet_location: Vienna, VA
user_timezone: Eastern Time (US & Canada)
text:
@united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and/or honor an employee with an upgrade.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: Diane_Lowery
tweet_created: 2015-02-22 14:54:37 -0800
tweet_location: Cool suburb N. of Dallas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!!  #not cool #hateful


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: leemikezapata
tweet_created: 2015-02-22 14:54:38 -0800
text:
@AmericanAir why do #exp members have to wait "over 2 hours" to speak with an operator? Surely this is a mistake?


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: Aero0729
tweet_created: 2015-02-22 14:54:44 -0800
text:
@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?


airline_sentiment: positive
airline: United
name: DrupalRuth
tweet_coord: [38.95201335, -77.44443882]
tweet_created: 2015-02-22 14:55:09 -0800
tweet_location: Portland, Zurich, Richmond
user_timezone: Pacific Time (US & Canada)
text:
@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: itsNGHTMRE
tweet_created: 2015-02-22 14:55:23 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Aero0729
tweet_created: 2015-02-22 14:55:25 -0800
text:
@AmericanAir I've flown you many years without a complaint. You should start listening to your customers.  You went from first to worst


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: tcunningham10
tweet_coord: [40.46694635, -82.64579149]
tweet_created: 2015-02-22 14:55:42 -0800
tweet_location: Central Ohio
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: skyfullofbacon
tweet_created: 2015-02-22 14:56:13 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet...


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: m0nica
tweet_created: 2015-02-22 14:56:24 -0800
tweet_location: Cambridge, MA
user_timezone: Mid-Atlantic
text:
@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JasonShaw2
tweet_created: 2015-02-22 14:56:30 -0800
tweet_location: Belleville
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: Aero0729
tweet_created: 2015-02-22 14:56:33 -0800
text:
@AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: Fly_Shreveport
tweet_created: 2015-02-22 14:57:00 -0800
tweet_location: Shreveport, Louisiana
user_timezone: Central Time (US & Canada)
text:
@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight &amp; all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Fly_Shreveport
tweet_created: 2015-02-22 14:57:54 -0800
tweet_location: Shreveport, Louisiana
user_timezone: Central Time (US & Canada)
text:
@United​ has Cancelled Flighted 1 arrival into SHV tonight &amp; the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: tiffsaulnier
tweet_created: 2015-02-22 14:58:14 -0800
tweet_location: Citizen of the World
text:
@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: amischke
tweet_created: 2015-02-22 14:58:37 -0800
tweet_location: Boston area
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 14:59:10 -0800
tweet_location: Long Island - Arizona
text:
@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: rakugojon
tweet_created: 2015-02-22 14:59:26 -0800
tweet_location: San Francisco
user_timezone: London
text:
@AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:(


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: Aero0729
tweet_created: 2015-02-22 14:59:34 -0800
text:
@AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: thpx
tweet_created: 2015-02-22 15:01:28 -0800
tweet_location: Bavaria, Germany
user_timezone: Berlin
text:
@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket &amp; the result: http://t.co/214i0RTIH4


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 15:01:44 -0800
text:
@JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 15:02:06 -0800
tweet_location: Long Island - Arizona
text:
@Jetblue  I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: ChrysiChrysic
tweet_created: 2015-02-22 15:02:11 -0800
text:
@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline  Shame on you!


airline_sentiment: positive
airline: American
name: BethanySWinters
tweet_created: 2015-02-22 15:02:12 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ardakuyumcu
tweet_created: 2015-02-22 15:02:22 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: thpx
tweet_created: 2015-02-22 15:02:30 -0800
tweet_location: Bavaria, Germany
user_timezone: Berlin
text:
@usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account… #help


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: AIMPortW
tweet_created: 2015-02-22 15:02:38 -0800
text:
@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: MarciNeedham
tweet_created: 2015-02-22 15:03:00 -0800
text:
@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: AIMPortW
tweet_created: 2015-02-22 15:03:38 -0800
text:
@JetBlue last flight was Cancelled Flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: SeguineJ
tweet_created: 2015-02-22 15:03:49 -0800
tweet_location: Russell, KS
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff


airline_sentiment: positive
airline: American
name: benkohl
tweet_created: 2015-02-22 15:05:22 -0800
tweet_location: Manhattan, Kansas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-)


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: YelpPittsburgh
tweet_created: 2015-02-22 15:05:58 -0800
tweet_location: Pittsburgh, PA
user_timezone: Quito
text:
@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!


airline_sentiment: negative
negativereason: Can't Tell
airline: Virgin America
name: ChrysiChrysic
tweet_created: 2015-02-22 15:06:19 -0800
text:
@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Spencerklein
tweet_created: 2015-02-22 15:06:27 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: onemanvariety
tweet_created: 2015-02-22 15:06:35 -0800
tweet_location: driving, probably
user_timezone: Quito
text:
@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jadedhippie09
tweet_created: 2015-02-22 15:06:52 -0800
text:
@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help &amp; compassion goes a long way.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: SibleyStepsOut
tweet_created: 2015-02-22 15:07:57 -0800
tweet_location: Washington DC Metro
user_timezone: Eastern Time (US & Canada)
text:
FYI, @JetBlue: The last email response - "we undrstnd this wasnt best 4 you" -but hope 2 wlcm u back onbrd N the future...   nice touch. lol


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jadedhippie09
tweet_created: 2015-02-22 15:08:21 -0800
text:
@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An "aw, let me help" cld mk it btr


airline_sentiment: neutral
airline: United
name: D_WaYnE_01
tweet_created: 2015-02-22 15:08:22 -0800
text:
@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?


airline_sentiment: neutral
airline: Delta
name: thatjonparsons
tweet_created: 2015-02-22 15:08:36 -0800
tweet_location: massachusetts yall~~~~~~~簡単に行く
user_timezone: Atlantic Time (Canada)
text:
@jetblue the man with the smell left nd now there's this stupid girl asking me questions. can yall help.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: sarahzou
tweet_created: 2015-02-22 15:08:42 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: kannanlakshmi
tweet_created: 2015-02-22 15:09:20 -0800
tweet_location: Cambridge, MA
user_timezone: Eastern Time (US & Canada)
text:
@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: mathardin
tweet_created: 2015-02-22 15:09:23 -0800
tweet_location: Corpus Christi
text:
@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!


airline_sentiment: positive
airline: American
name: ChipAcker
tweet_created: 2015-02-22 15:10:11 -0800
tweet_location: Dallas, TX
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: gtotheoff
tweet_created: 2015-02-22 15:10:34 -0800
user_timezone: Central Time (US & Canada)
text:
. @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines


airline_sentiment: neutral
airline: Southwest
name: LetCourtRun
tweet_coord: [39.87875827, -75.23722854]
tweet_created: 2015-02-22 15:10:44 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: elias02
tweet_created: 2015-02-22 15:10:56 -0800
user_timezone: Quito
text:
@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: djflacoflash
tweet_created: 2015-02-22 15:11:30 -0800
tweet_location: Everywhere
text:
@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!


airline_sentiment: positive
airline: United
name: koploperfan1992
tweet_coord: [51.3228191, 5.3576225]
tweet_created: 2015-02-22 15:11:50 -0800
tweet_location: Winterfell
text:
@united look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: mattireland238
tweet_created: 2015-02-22 15:13:01 -0800
tweet_location: dallas, tx
text:
@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: DruskinMichael
tweet_created: 2015-02-22 15:13:03 -0800
text:
@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: chuneke
tweet_created: 2015-02-22 15:14:47 -0800
tweet_location: Nicosia, Cyprus
user_timezone: Athens
text:
@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up.


airline_sentiment: positive
airline: United
name: CDNTravelGuy
tweet_created: 2015-02-22 15:14:48 -0800
tweet_location: Toronto Area
user_timezone: Eastern Time (US & Canada)
text:
@united nope. Even better there were 4 seats. And due to W&amp;B first to raise hands got to move up. I wasn't fast enough.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: georgetietjen
tweet_created: 2015-02-22 15:16:31 -0800
text:
@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: erikmkeith
tweet_created: 2015-02-22 15:16:41 -0800
tweet_location: Leesburg, VA, USA
user_timezone: Quito
text:
@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: Crimson_Zombie
tweet_coord: [40.6466862, -73.7769539]
tweet_created: 2015-02-22 15:16:54 -0800
tweet_location: Chicago
text:
@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper.


airline_sentiment: neutral
airline: United
name: ChrisOneputt91
tweet_created: 2015-02-22 15:21:00 -0800
text:
@united I am UA elite Gold and have a UA Chase pres. plus credit card.  How many EQM's do I need to get Platinum Elite!


airline_sentiment: positive
airline: Southwest
name: cyndibrown327
tweet_created: 2015-02-22 15:21:12 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: aj1powers
tweet_created: 2015-02-22 15:22:28 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways who do I contact about my awful experience I had 2/15/15 with @USAirways Flight 713 BUF-CLT?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: masonsontwiter2
tweet_created: 2015-02-22 15:22:36 -0800
user_timezone: Alaska
text:
@SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: weshartley
tweet_created: 2015-02-22 15:22:57 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: cjdjpdx
tweet_created: 2015-02-22 15:23:16 -0800
tweet_location: Portland, Orygun
user_timezone: America/Los_Angeles
text:
@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: cslhilo
tweet_created: 2015-02-22 15:23:38 -0800
tweet_location: Hilo, HI
user_timezone: Hawaii
text:
@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: jeffpash
tweet_created: 2015-02-22 15:23:38 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight?


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: masonsontwiter2
tweet_created: 2015-02-22 15:23:56 -0800
user_timezone: Alaska
text:
@SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: rhowltx
tweet_created: 2015-02-22 15:24:36 -0800
text:
@AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :(


airline_sentiment: neutral
airline: United
name: FAiRChicago
tweet_coord: [41.9763291, -87.73856403]
tweet_created: 2015-02-22 15:26:04 -0800
tweet_location: Chicago, IL
text:
@united @jeffsmisek @RobertFor39 @Fioretti2ndWard @garcia4chicago  
FAA invest near miss on O'Hare runway last wk:http://t.co/jVJ73ZZa4A


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: immersiveg
tweet_created: 2015-02-22 15:26:05 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' &amp; breaking out attitudy-customer service? #worstairline


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jameswester
tweet_created: 2015-02-22 15:27:01 -0800
tweet_location: DFW
user_timezone: Central Time (US & Canada)
text:
@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: letyak
tweet_created: 2015-02-22 15:27:20 -0800
tweet_location: Philadelphia, PA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed


airline_sentiment: positive
airline: United
name: rhettmcpeake
tweet_created: 2015-02-22 15:28:01 -0800
tweet_location: Pittsburgh
text:
@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: runfixsteve
tweet_created: 2015-02-22 15:28:02 -0800
tweet_location: St. Augustine, Florida
text:
@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: JessLisaM
tweet_created: 2015-02-22 15:28:12 -0800
user_timezone: Central Time (US & Canada)
text:
@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people.


airline_sentiment: positive
airline: United
name: DRVerges
tweet_created: 2015-02-22 15:28:19 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: kaps12
tweet_created: 2015-02-22 15:28:35 -0800
text:
@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: manuel_c
tweet_created: 2015-02-22 15:29:03 -0800
tweet_location: USA
user_timezone: Eastern Time (US & Canada)
text:
As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :(


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: Hoffbuhr
tweet_created: 2015-02-22 15:29:27 -0800
user_timezone: Arizona
text:
@AmericanAir you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH?


airline_sentiment: positive
airline: United
name: rhettmcpeake
tweet_created: 2015-02-22 15:29:27 -0800
tweet_location: Pittsburgh
text:
@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: DRVerges
tweet_created: 2015-02-22 15:29:33 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 15:29:40 -0800
tweet_location: Long Island - Arizona
text:
@JetBlue Flight 136 departs 2:14 AM  Finally!!!  Arrived JFK with no psgrs at 5:39 PM.  That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi


airline_sentiment: neutral
airline: Southwest
name: marvokino
tweet_created: 2015-02-22 15:30:40 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO&gt;SNA. It's an infinity silver band ring. Please help!


airline_sentiment: negative
negativereason: Damaged Luggage
airline: US Airways
name: Sama53
tweet_created: 2015-02-22 15:31:11 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: DPodgorny
tweet_created: 2015-02-22 15:31:48 -0800
user_timezone: Quito
text:
@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA


airline_sentiment: positive
airline: American
name: lmaxwell11
tweet_created: 2015-02-22 15:32:16 -0800
tweet_location: O.K.C.
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: davedittrich
tweet_created: 2015-02-22 15:33:22 -0800
user_timezone: Pacific Time (US & Canada)
text:
.@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Juliaweinerman
tweet_created: 2015-02-22 15:33:48 -0800
text:
@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: cwalshnews
tweet_created: 2015-02-22 15:33:51 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: erina_jones
tweet_created: 2015-02-22 15:33:54 -0800
tweet_location: London
text:
@AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: reccewife
tweet_created: 2015-02-22 15:34:08 -0800
tweet_location: Kingston, Canada
user_timezone: Mountain Time (US & Canada)
text:
@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: BeyondStatusQuo
tweet_created: 2015-02-22 15:34:10 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@united  always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: jenw714
tweet_created: 2015-02-22 15:34:14 -0800
tweet_location: Atl
user_timezone: Central Time (US & Canada)
text:
@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.


airline_sentiment: positive
airline: United
name: DJTouf
tweet_coord: [41.97890473, -87.91027352]
tweet_created: 2015-02-22 15:34:15 -0800
tweet_location: Buffalo, NY
text:
@united Resolved. Over hour of work on  ground &amp; somehow the system reset itself during takeoff. I appreciate the quick response/service.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Cameratown
tweet_created: 2015-02-22 15:35:12 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: rikrik__
tweet_created: 2015-02-22 15:35:19 -0800
tweet_location: Saint Louis
user_timezone: Central Time (US & Canada)
text:
“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: cwalshnews
tweet_created: 2015-02-22 15:35:33 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines


airline_sentiment: neutral
airline: United
name: rikrik__
tweet_created: 2015-02-22 15:35:36 -0800
tweet_location: Saint Louis
user_timezone: Central Time (US & Canada)
text:
“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” free tickets , for the i convince .


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: edhgro
tweet_coord: [32.9272165, -97.0396313]
tweet_created: 2015-02-22 15:35:59 -0800
text:
@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Princessk91
tweet_created: 2015-02-22 15:36:05 -0800
tweet_location: ☀️SoFla☀️
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told 😓😭


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: praywinn
tweet_created: 2015-02-22 15:36:13 -0800
user_timezone: Eastern Time (US & Canada)
text:
@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure


airline_sentiment: positive
airline: American
name: Dawn_Davis
tweet_created: 2015-02-22 15:36:22 -0800
tweet_location: ★ Chicago'ish ★
user_timezone: Central Time (US & Canada)
text:
“@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: Cameratown
tweet_created: 2015-02-22 15:36:30 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: KDougherty2012
tweet_created: 2015-02-22 15:36:31 -0800
user_timezone: Quito
text:
@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: FlyRightSeat10
tweet_created: 2015-02-22 15:37:05 -0800
tweet_location: Canada
user_timezone: Eastern Time (US & Canada)
text:
@united been good 15yr "friendly skies" relationship. 2day agent told me I'm "only Canadian" and thus not good enough for military preboard


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: cwalshnews
tweet_created: 2015-02-22 15:37:25 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: LeoSouza1977
tweet_created: 2015-02-22 15:37:38 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!


airline_sentiment: positive
airline: American
name: louiswoof
tweet_created: 2015-02-22 15:37:54 -0800
tweet_location: Tucson, Arizona
text:
@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks.


airline_sentiment: neutral
airline: American
name: PepdogSez
tweet_created: 2015-02-22 15:38:04 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MadameMoodle
tweet_coord: [21.15192481, -86.82441431]
tweet_created: 2015-02-22 15:38:56 -0800
tweet_location: Sacramento, CA 95864
user_timezone: Pacific Time (US & Canada)
text:
@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice


airline_sentiment: positive
airline: Delta
name: raybomurphy
tweet_created: 2015-02-22 15:39:45 -0800
text:
@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jenw714
tweet_created: 2015-02-22 15:39:48 -0800
tweet_location: Atl
user_timezone: Central Time (US & Canada)
text:
@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again!


airline_sentiment: positive
airline: American
name: DanielLassman
tweet_created: 2015-02-22 15:39:51 -0800
tweet_location: Ocean Ridge, FL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: melokudo
tweet_created: 2015-02-22 15:40:12 -0800
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: lindseyjerin
tweet_created: 2015-02-22 15:40:46 -0800
tweet_location: Alexandria, VA
user_timezone: Quito
text:
@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: GinaMarie_F
tweet_coord: [40.61878764, -74.01544319]
tweet_created: 2015-02-22 15:41:57 -0800
tweet_location: Brooklyn =)
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: KellyOlexa
tweet_created: 2015-02-22 15:42:01 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sarrraright
tweet_created: 2015-02-22 15:42:11 -0800
tweet_location: Cathedral Heights
user_timezone: Eastern Time (US & Canada)
text:
#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: letyak
tweet_created: 2015-02-22 15:42:13 -0800
tweet_location: Philadelphia, PA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: andrearothcraig
tweet_created: 2015-02-22 15:42:21 -0800
tweet_location: College Station, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: farfalla818
tweet_created: 2015-02-22 15:44:57 -0800
tweet_location: Plano, Texas
text:
@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: bfriend10
tweet_created: 2015-02-22 15:45:04 -0800
tweet_location: Chicago
text:
@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email.  NOT NICE FOR WE PLATINUMS.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: andrearothcraig
tweet_created: 2015-02-22 15:45:27 -0800
tweet_location: College Station, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: mamijeanna
tweet_created: 2015-02-22 15:45:28 -0800
text:
@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever


airline_sentiment: positive
airline: Southwest
name: hustler4life_
tweet_created: 2015-02-22 15:45:38 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: bfriend10
tweet_created: 2015-02-22 15:46:07 -0800
tweet_location: Chicago
text:
@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening?  No info....


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: CineDrones
tweet_created: 2015-02-22 15:46:07 -0800
tweet_location: Orlando, FL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: masonsontwiter2
tweet_created: 2015-02-22 15:46:11 -0800
user_timezone: Alaska
text:
@SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday


airline_sentiment: positive
airline: Southwest
name: cyndibrown327
tweet_created: 2015-02-22 15:46:45 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: GinaMarie_F
tweet_coord: [40.61884429, -74.0153922]
tweet_created: 2015-02-22 15:47:18 -0800
tweet_location: Brooklyn =)
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.


airline_sentiment: positive
airline: American
name: jkhoey
tweet_created: 2015-02-22 15:47:19 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP


airline_sentiment: positive
airline: Southwest
name: seve12345
tweet_created: 2015-02-22 15:47:33 -0800
user_timezone: Quito
text:
@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: CineDrones
tweet_created: 2015-02-22 15:47:38 -0800
tweet_location: Orlando, FL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: dailydebs
tweet_created: 2015-02-22 15:47:50 -0800
tweet_location: Indiana!
text:
@USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: Mwoodshop
tweet_created: 2015-02-22 15:48:22 -0800
tweet_location: Jerz
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ImagesbyTLP
tweet_created: 2015-02-22 15:48:57 -0800
tweet_location: earth
user_timezone: Pacific Time (US & Canada)
text:
@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know,  #UnitedAirlines


airline_sentiment: positive
airline: United
name: SmashMastr
tweet_coord: [41.92992293, -87.66944213]
tweet_created: 2015-02-22 15:49:01 -0800
tweet_location: Chicago
text:
@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: mattlurrie
tweet_created: 2015-02-22 15:49:56 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
.@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: quadbaconHD
tweet_coord: [35.2176668, -80.9426912]
tweet_created: 2015-02-22 15:50:09 -0800
tweet_location: Jacksonville Beach, Florida
user_timezone: Central Time (US & Canada)
text:
@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?


airline_sentiment: neutral
airline: American
name: MO3TVida
tweet_created: 2015-02-22 15:50:46 -0800
text:
@AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU


airline_sentiment: neutral
airline: Delta
name: GinaMarie_F
tweet_coord: [40.61883222, -74.015404]
tweet_created: 2015-02-22 15:50:50 -0800
tweet_location: Brooklyn =)
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Is that a guarantee? We'll see about that tomorrow morning when I have to fight for a seat.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Meatus_prime
tweet_created: 2015-02-22 15:51:05 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Mwoodshop
tweet_created: 2015-02-22 15:51:33 -0800
tweet_location: Jerz
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: larrylarry
tweet_created: 2015-02-22 15:51:53 -0800
tweet_location: Toronto
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: McKennon
tweet_created: 2015-02-22 15:52:00 -0800
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: AllisonTonkin
tweet_created: 2015-02-22 15:52:05 -0800
text:
@USAirways stuck at the gate in Charlotte, NC waiting for "release papers" and a fix for a broken computer system.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: DaniLew_1
tweet_created: 2015-02-22 15:52:55 -0800
tweet_location: Virginia, USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: la_anne
tweet_created: 2015-02-22 15:53:51 -0800
tweet_location: Global
text:
@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: celiseev
tweet_created: 2015-02-22 15:54:07 -0800
tweet_location: Worldwide, based in Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: reccewife
tweet_created: 2015-02-22 15:54:31 -0800
tweet_location: Kingston, Canada
user_timezone: Mountain Time (US & Canada)
text:
.@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: aminghadersohi
tweet_created: 2015-02-22 15:54:53 -0800
tweet_location: San Francisco, CA
text:
@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: 219jondn
tweet_created: 2015-02-22 15:55:07 -0800
tweet_location: Charlotte, NC | Köln, NRW
user_timezone: Quito
text:
@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: vanessaannz
tweet_created: 2015-02-22 15:55:10 -0800
tweet_location: -тнαт νσι¢є ιиѕι∂є уσυя нєα∂
user_timezone: Alaska
text:
@AmericanAir my flight has been delayed &amp; I can't talk reach anyone in customer service because of high call volume.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: JamieStrong38
tweet_created: 2015-02-22 15:56:08 -0800
text:
@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: LaChavalina
tweet_created: 2015-02-22 15:56:15 -0800
tweet_location: Pony Paradise, VA
user_timezone: Arizona
text:
@USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: la_anne
tweet_created: 2015-02-22 15:56:27 -0800
tweet_location: Global
text:
@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: gpsomo
tweet_created: 2015-02-22 15:56:38 -0800
tweet_location: New York
text:
@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: tworstwots
tweet_created: 2015-02-22 15:57:02 -0800
tweet_location: San Francisco, CA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: aminghadersohi
tweet_created: 2015-02-22 15:58:05 -0800
tweet_location: San Francisco, CA
text:
@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!


airline_sentiment: positive
airline: United
name: JennyLeeinDC
tweet_created: 2015-02-22 15:58:21 -0800
tweet_location: DC
user_timezone: Eastern Time (US & Canada)
text:
@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: shawnalea85
tweet_created: 2015-02-22 15:59:05 -0800
text:
@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ImagesbyTLP
tweet_created: 2015-02-22 15:59:09 -0800
tweet_location: earth
user_timezone: Pacific Time (US & Canada)
text:
@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever.  #UnitedAirlines


airline_sentiment: positive
airline: American
name: wooqiaoqi
tweet_created: 2015-02-22 15:59:10 -0800
text:
@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: aminghadersohi
tweet_created: 2015-02-22 15:59:28 -0800
tweet_location: San Francisco, CA
text:
@united, there is no good word for describing how angry and pissed off of a customer you have made me.


airline_sentiment: neutral
airline: American
name: nrtaylor92
tweet_created: 2015-02-22 15:59:59 -0800
user_timezone: Melbourne
text:
@AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: MariaJesusV
tweet_created: 2015-02-22 16:01:05 -0800
tweet_location: NYC
user_timezone: Santiago
text:
@AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: arteriesrus
tweet_coord: [40.91497406, -81.43686526]
tweet_created: 2015-02-22 16:01:38 -0800
tweet_location: Salt Lake City
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir  we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Spencerklein
tweet_created: 2015-02-22 16:02:38 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: _Leycar
tweet_created: 2015-02-22 16:03:21 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: drguzman
tweet_created: 2015-02-22 16:03:31 -0800
tweet_location: Springfield, Illinois
user_timezone: Central Time (US & Canada)
text:
@AmericanAir flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: Spencerklein
tweet_created: 2015-02-22 16:05:28 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my  8am flight to Hayden/steamboat


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: natnicc
tweet_created: 2015-02-22 16:05:32 -0800
text:
@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Mwoodshop
tweet_created: 2015-02-22 16:06:23 -0800
tweet_location: Jerz
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this??


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: 5amantha_marie
tweet_created: 2015-02-22 16:06:40 -0800
user_timezone: Amsterdam
text:
@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: CheyHoProblems
tweet_created: 2015-02-22 16:07:45 -0800
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Spencerklein
tweet_created: 2015-02-22 16:07:52 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: BrittanyWolgast
tweet_created: 2015-02-22 16:07:55 -0800
user_timezone: Central Time (US & Canada)
text:
@united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: KeithFGorman
tweet_created: 2015-02-22 16:08:32 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: kathyjazztx
tweet_created: 2015-02-22 16:09:21 -0800
text:
@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: redpaintrain
tweet_created: 2015-02-22 16:09:44 -0800
tweet_location: saint paul
text:
@AmericanAir Stuck on the plane in Charlotte.  Going to miss my connection.  No words from staff. Maybe some damn pretzels?


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: mikeslagle
tweet_coord: [32.73284288, -117.19634507]
tweet_created: 2015-02-22 16:09:48 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: trinjw
tweet_created: 2015-02-22 16:09:54 -0800
text:
@united what a long day of delays. Please get us to Dallas tonight!!!!  Fingers crossed!!!  #winterstorm2015 #whichisworsedenordfw.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: CrowdSafetyNI
tweet_created: 2015-02-22 16:10:13 -0800
tweet_location: Northern Ireland
user_timezone: London
text:
@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR


airline_sentiment: positive
airline: Delta
name: FinleyBklynCFS
tweet_created: 2015-02-22 16:10:19 -0800
user_timezone: Central Time (US & Canada)
text:
“@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.” Me and JetBlue are #BFF 🙏


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: WritelySoul
tweet_created: 2015-02-22 16:10:48 -0800
tweet_location: Boston, MA
text:
@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!


airline_sentiment: neutral
airline: Delta
name: DaniellaS_Melo
tweet_created: 2015-02-22 16:11:04 -0800
tweet_location: NYC ❄️ / COL
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue hey me and my family have questions on a trip to Disney world that we are doing in April . Please follow me so I could dm you guys


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: Little_BeerGirl
tweet_created: 2015-02-22 16:11:37 -0800
tweet_location: ÜT: 42.076557,-76.770488
user_timezone: Eastern Time (US & Canada)
text:
@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: SandraSSaid
tweet_created: 2015-02-22 16:11:52 -0800
tweet_location: Brookfield, WI
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: CarloMJ1
tweet_created: 2015-02-22 16:11:53 -0800
text:
@USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it..


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: dotnetnate
tweet_created: 2015-02-22 16:12:03 -0800
tweet_location: Phoenix, AZ
user_timezone: Arizona
text:
@AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: jessbutl
tweet_created: 2015-02-22 16:12:21 -0800
tweet_location: Brooklyn, NY
text:
@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: tumitran
tweet_created: 2015-02-22 16:12:41 -0800
tweet_location: Cambridge, MA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir AA agent said I repeated myself when I was explaining. I told him "I understand English." His reply?"Our conversation is over."


airline_sentiment: neutral
airline: US Airways
name: tworstwots
tweet_created: 2015-02-22 16:13:16 -0800
tweet_location: San Francisco, CA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways pilot says that we are going to take off in 10 minutes. So maybe the systems came back online?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: drguzman
tweet_created: 2015-02-22 16:13:30 -0800
tweet_location: Springfield, Illinois
user_timezone: Central Time (US & Canada)
text:
@AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: reccewife
tweet_created: 2015-02-22 16:13:42 -0800
tweet_location: Kingston, Canada
user_timezone: Mountain Time (US & Canada)
text:
.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: SchrierCar
tweet_created: 2015-02-22 16:13:53 -0800
text:
@AmericanAir we did for the last 8 hours.  Your customer service is horrendous.  I should have flown Delta


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: toddliveonfire
tweet_created: 2015-02-22 16:14:26 -0800
tweet_location: H-Town Houston, Texas
user_timezone: Eastern Time (US & Canada)
text:
@USAirways pilot for flight 729 didn't show until after departure ⌚️ &amp; now there's a broken computer. Next time flying @United. #ALWAYSLate Flight


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: lesleysiu
tweet_created: 2015-02-22 16:14:37 -0800
tweet_location: washington, dc
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir delayed for two hours at ORD--&gt;CDG the one time I need to be there to catch a train... 😒


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: FernHeinig18
tweet_created: 2015-02-22 16:14:47 -0800
text:
@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: cloop87
tweet_created: 2015-02-22 16:14:54 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: rosieblisss
tweet_created: 2015-02-22 16:15:51 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: McKennon
tweet_created: 2015-02-22 16:15:51 -0800
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online.  How am I supposed to get some help?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: JoanEisenstodt
tweet_created: 2015-02-22 16:17:38 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: breakthemark
tweet_created: 2015-02-22 16:17:49 -0800
tweet_location: Portland, OR
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: scottychadwick
tweet_created: 2015-02-22 16:17:50 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MeereeneseKnot
tweet_created: 2015-02-22 16:18:29 -0800
text:
@AmericanAir I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours.


airline_sentiment: positive
airline: Virgin America
name: JKF1897
tweet_created: 2015-02-22 16:18:33 -0800
text:
@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: jessbutl
tweet_created: 2015-02-22 16:18:36 -0800
tweet_location: Brooklyn, NY
text:
@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned.


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: Asigottech
tweet_created: 2015-02-22 16:18:36 -0800
tweet_location: everywhere
user_timezone: Helsinki
text:
@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: Lioninflorida
tweet_created: 2015-02-22 16:18:49 -0800
tweet_location: Fort Myers, Florida
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying.  Supvrs at iah extremely rude. #poorservice #travel


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: traxleris1
tweet_created: 2015-02-22 16:21:25 -0800
tweet_location: Philly, Chicago, MSP, Vegas
user_timezone: Eastern Time (US & Canada)
text:
@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: dibs65
tweet_created: 2015-02-22 16:22:14 -0800
text:
@AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: LaHauser
tweet_coord: [36.08655568, -115.1394417]
tweet_created: 2015-02-22 16:22:34 -0800
user_timezone: Paris
text:
@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: BMichael319
tweet_created: 2015-02-22 16:23:32 -0800
tweet_location: Behind you, look again.
user_timezone: Indiana (East)
text:
@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: LaChavalina
tweet_created: 2015-02-22 16:24:26 -0800
tweet_location: Pony Paradise, VA
user_timezone: Arizona
text:
@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: RobVyvey
tweet_created: 2015-02-22 16:24:43 -0800
tweet_location: Kingston ontario Canada
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: dibs65
tweet_created: 2015-02-22 16:25:14 -0800
text:
@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: _BLeLLeN_
tweet_created: 2015-02-22 16:25:51 -0800
user_timezone: Quito
text:
@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: c_cgottlieb
tweet_created: 2015-02-22 16:26:05 -0800
tweet_location: Washington, DC
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: cbratch67
tweet_created: 2015-02-22 16:26:45 -0800
text:
@AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: onemanvariety
tweet_created: 2015-02-22 16:27:30 -0800
tweet_location: driving, probably
user_timezone: Quito
text:
@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: SummerofGus1
tweet_created: 2015-02-22 16:28:27 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir your maint delay left us stuck in den!! Flight 1080.  Been on plane for 7 hrs.  Stop flying broke french planes!


airline_sentiment: neutral
airline: American
name: BurkhalterTrvl
tweet_created: 2015-02-22 16:28:57 -0800
tweet_location: Southern Wisconsin
user_timezone: Central Time (US & Canada)
text:
@AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: jennielin
tweet_created: 2015-02-22 16:29:32 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?


airline_sentiment: neutral
airline: US Airways
name: Andyba25
tweet_created: 2015-02-22 16:29:42 -0800
tweet_location: South
text:
@USAirways please have your people hold flight 599 from Phoenix to San Jose.  We pulling up to the gate! Scheduled to depart at 5:40


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: scoremoresales
tweet_created: 2015-02-22 16:30:10 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue just please get my luggage from #2070 onto carousel 5 / Logan Airport and I'll be able to go home!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: F_Mattioli
tweet_created: 2015-02-22 16:30:49 -0800
tweet_location: Martinsburg,WV
user_timezone: Eastern Time (US & Canada)
text:
@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: PeterPiatetsky
tweet_created: 2015-02-22 16:30:54 -0800
tweet_location: Nebraska
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir pissing off thousands of East coast customers.  When the delay is longer than the flight,  you = fail


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: attra_versiamo
tweet_created: 2015-02-22 16:30:56 -0800
text:
@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport &amp; I have a connecting flight. #ridiculous


airline_sentiment: positive
airline: American
name: SavageRoyal
tweet_created: 2015-02-22 16:33:23 -0800
tweet_location: Atlanta Ga && Traveling
text:
@americanair @bershawnjackson big UPS to Newark airport staff &amp;&amp; D.Dean. I was also treated lovely while I was in town. ❤❤


airline_sentiment: neutral
airline: American
name: KyleSauce
tweet_created: 2015-02-22 16:33:35 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: denitiodeltoro
tweet_created: 2015-02-22 16:33:45 -0800
tweet_location: The Town
user_timezone: Central Time (US & Canada)
text:
@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: tomrquicksell
tweet_created: 2015-02-22 16:35:22 -0800
tweet_location: Tampa, Fl
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir well its been over 4 hours now and still no one has picked up   try paying overtime and bring in more people


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: DrAndyBaldwin
tweet_created: 2015-02-22 16:35:29 -0800
tweet_location: DC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir why does your customer service line say "we are experiencing high call volume" and then spontaneously hangup on the person?


airline_sentiment: neutral
airline: American
name: peteerboe
tweet_created: 2015-02-22 16:35:53 -0800
tweet_location: Mexicali, B.C.
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: drguzman
tweet_created: 2015-02-22 16:35:56 -0800
tweet_location: Springfield, Illinois
user_timezone: Central Time (US & Canada)
text:
@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded


airline_sentiment: neutral
airline: US Airways
name: alexdfletcher
tweet_created: 2015-02-22 16:35:59 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Cancelled Flightled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: Durrant71
tweet_created: 2015-02-22 16:36:53 -0800
tweet_location: Canterbury, Kent
user_timezone: Amsterdam
text:
@AmericanAir here we go again #aa106 "Plane not ready". Are we going to find the crew run out of time again like last night #shortstaffed


airline_sentiment: neutral
airline: United
name: bryankendro
tweet_created: 2015-02-22 16:37:15 -0800
tweet_location: Harrisburg
user_timezone: Eastern Time (US & Canada)
text:
@united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: BioMoneyTrees
tweet_created: 2015-02-22 16:37:30 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say...


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: jparkermastin
tweet_created: 2015-02-22 16:38:00 -0800
text:
@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: hovy5019
tweet_created: 2015-02-22 16:38:32 -0800
text:
@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: macario2
tweet_coord: [40.64931132, -73.79263138]
tweet_created: 2015-02-22 16:38:54 -0800
tweet_location: Pocos de Caldas
user_timezone: Brasilia
text:
@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: aaronkinnari
tweet_created: 2015-02-22 16:39:20 -0800
tweet_location: Gotham
user_timezone: Quito
text:
@JetBlue 4 hr delay on flight to JFK via Tampa &amp; worst customer service in San Juan airport. This after app not working all day.


airline_sentiment: neutral
airline: American
name: AlfonsoSandova3
tweet_created: 2015-02-22 16:39:29 -0800
tweet_location: El Paso, TX
text:
@AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: BioMoneyTrees
tweet_created: 2015-02-22 16:39:50 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos


airline_sentiment: neutral
airline: US Airways
name: KOstrowka
tweet_created: 2015-02-22 16:40:00 -0800
tweet_location: Raleigh, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have received two reservation check-ins for two different flights for my one flight tomorrow morning. Need assistance ASAP


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: ChaimOsina
tweet_created: 2015-02-22 16:41:02 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-22 16:41:05 -0800
tweet_location: Does it really matter
text:
@USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: HaileyUrban
tweet_created: 2015-02-22 16:41:23 -0800
user_timezone: Alaska
text:
@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JonKohler
tweet_created: 2015-02-22 16:41:42 -0800
tweet_location: Denver, CO
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive


airline_sentiment: neutral
airline: Southwest
name: Ashishwadhwa9
tweet_created: 2015-02-22 16:41:42 -0800
text:
@SouthwestAir -U dont have Atlanta to San fransisco in 99$ in the present sale, like u had in the last sale?Im looking for 2 return tickets


airline_sentiment: neutral
airline: American
name: dgoot
tweet_created: 2015-02-22 16:41:46 -0800
tweet_location: Boston, MA
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: RyanSennett
tweet_created: 2015-02-22 16:42:25 -0800
tweet_location: Vancouver, WA
user_timezone: Pacific Time (US & Canada)
text:
@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-22 16:42:37 -0800
tweet_location: Does it really matter
text:
@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: WishUpon_26
tweet_created: 2015-02-22 16:43:09 -0800
tweet_location: KY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: U2Ken
tweet_created: 2015-02-22 16:43:18 -0800
tweet_location: Tucson
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: aaronkinnari
tweet_created: 2015-02-22 16:44:00 -0800
tweet_location: Gotham
user_timezone: Quito
text:
@JetBlue that is a stock response. Delays not as frustrating as poor cust serv &amp; being told by 3 ppl to wait &amp; they'd come back but did not.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: DuaneNClark
tweet_created: 2015-02-22 16:44:13 -0800
tweet_location: The Hague
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir trying to check in for flight. On line not working &amp; agents too busy to take my call.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: fhillyer
tweet_created: 2015-02-22 16:44:30 -0800
tweet_location: San Diego
user_timezone: Pacific Time (US & Canada)
text:
@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-22 16:44:56 -0800
tweet_location: Does it really matter
text:
@USAirways hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. #goDelta


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: WishUpon_26
tweet_created: 2015-02-22 16:45:05 -0800
tweet_location: KY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JulianaSheldon
tweet_created: 2015-02-22 16:45:19 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: agoldenbrown
tweet_created: 2015-02-22 16:45:39 -0800
tweet_location: NYCATL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.


airline_sentiment: positive
airline: Delta
name: jennielin
tweet_created: 2015-02-22 16:46:16 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: grant_person
tweet_created: 2015-02-22 16:46:26 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir fight got Cancelled Flighted can u help me rebook a flight?  Call center is too busy to answer calls or even put me on hold #yuck


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: KaelaMari
tweet_created: 2015-02-22 16:46:36 -0800
tweet_location: Corona Del Mar
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir agents refuse to help, "too busy" &amp; need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO


airline_sentiment: positive
airline: American
name: Gamerguy212
tweet_created: 2015-02-22 16:46:46 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir versus @JetBlue 
in Customer Service?
Who will win!
For Me @AmericanAir is a convenience to a trip to Cali &lt;3


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: debby_hester
tweet_created: 2015-02-22 16:46:51 -0800
tweet_location: Lake Norman NC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: aaronkinnari
tweet_created: 2015-02-22 16:46:56 -0800
tweet_location: Gotham
user_timezone: Quito
text:
@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break


airline_sentiment: positive
airline: US Airways
name: BillyNealis
tweet_created: 2015-02-22 16:46:58 -0800
user_timezone: Quito
text:
@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: agoldenbrown
tweet_created: 2015-02-22 16:47:03 -0800
tweet_location: NYCATL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: jwhill12
tweet_created: 2015-02-22 16:48:11 -0800
tweet_location: Philadelphia
text:
@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: drguzman
tweet_created: 2015-02-22 16:48:12 -0800
tweet_location: Springfield, Illinois
user_timezone: Central Time (US & Canada)
text:
@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: TheJoshAbides
tweet_created: 2015-02-22 16:48:29 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 16:48:49 -0800
tweet_location: Long Island - Arizona
text:
@JetBlue Still no response from CEO. I guess he is at the Oscars.  I bet his flight was on time.  #JUSTWRONG


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: agoldenbrown
tweet_created: 2015-02-22 16:49:01 -0800
tweet_location: NYCATL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-22 16:49:35 -0800
tweet_location: Does it really matter
text:
@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: HaileyUrban
tweet_created: 2015-02-22 16:50:07 -0800
user_timezone: Alaska
text:
@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Npatel3297
tweet_created: 2015-02-22 16:50:12 -0800
text:
@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ti2469
tweet_created: 2015-02-22 16:50:22 -0800
text:
@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: PhilHagen
tweet_created: 2015-02-22 16:50:57 -0800
tweet_location: Lewes, DE, USA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: stephaniestran
tweet_created: 2015-02-22 16:51:01 -0800
tweet_location: San Francisco, California
user_timezone: Arizona
text:
@AmericanAir Hi AA friends! My sis's flight AA362 DFW&gt;&gt;MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: reccewife
tweet_created: 2015-02-22 16:51:18 -0800
tweet_location: Kingston, Canada
user_timezone: Mountain Time (US & Canada)
text:
@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: rebaabq
tweet_created: 2015-02-22 16:51:48 -0800
text:
@SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason.  All I was told was sorry after 2.5 hrs waiting


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: aaronkinnari
tweet_created: 2015-02-22 16:52:37 -0800
tweet_location: Gotham
user_timezone: Quito
text:
@JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-22 16:52:47 -0800
tweet_location: Does it really matter
text:
@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Little_BeerGirl
tweet_created: 2015-02-22 16:52:57 -0800
tweet_location: ÜT: 42.076557,-76.770488
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Gregm528
tweet_created: 2015-02-22 16:53:16 -0800
tweet_location: NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: tyfletch
tweet_created: 2015-02-22 16:53:37 -0800
text:
@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here.  Thanks again for a sleepless night.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: ProConPartners
tweet_created: 2015-02-22 16:54:11 -0800
tweet_location: UK
text:
@AmericanAir Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: SeguineJ
tweet_created: 2015-02-22 16:54:22 -0800
tweet_location: Russell, KS
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days..


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: thebrainlair
tweet_created: 2015-02-22 16:54:43 -0800
tweet_location: Indiana
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I cannot believe how long flight 759 PHI  is taking. I know it's US Airways but you own it. I would really like to get home.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: KottemannFYW
tweet_created: 2015-02-22 16:54:58 -0800
tweet_location: Lafayette, LA
text:
@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: 2tsieRole
tweet_created: 2015-02-22 16:55:22 -0800
tweet_location: I'm everywhere.
user_timezone: Brasilia
text:
@AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Spencerklein
tweet_created: 2015-02-22 16:55:23 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Davitossss
tweet_created: 2015-02-22 16:55:44 -0800
text:
@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: GMFujarski
tweet_created: 2015-02-22 16:55:55 -0800
text:
@AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Spencerklein
tweet_created: 2015-02-22 16:56:01 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: thebrainlair
tweet_created: 2015-02-22 16:56:26 -0800
tweet_location: Indiana
user_timezone: Eastern Time (US & Canada)
text:
@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Spencerklein
tweet_created: 2015-02-22 16:56:37 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Davitossss
tweet_created: 2015-02-22 16:56:46 -0800
text:
@AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: Apas717
tweet_created: 2015-02-22 16:56:54 -0800
tweet_location: Jacksonville Florida
text:
@AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: johnruvolo
tweet_created: 2015-02-22 16:58:11 -0800
tweet_location: New York
user_timezone: Quito
text:
@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: davisesq212
tweet_created: 2015-02-22 16:58:21 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: baftz
tweet_created: 2015-02-22 16:59:27 -0800
text:
@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited


airline_sentiment: positive
airline: American
name: jadedhippie09
tweet_created: 2015-02-22 16:59:52 -0800
text:
@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.


airline_sentiment: positive
airline: US Airways
name: RockHardGurl
tweet_created: 2015-02-22 16:59:55 -0800
text:
@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: PeterPiatetsky
tweet_created: 2015-02-22 17:01:24 -0800
tweet_location: Nebraska
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed


airline_sentiment: positive
airline: American
name: jlr0117
tweet_created: 2015-02-22 17:01:35 -0800
tweet_location: ÜT: 38.830712,-77.110175
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ericdavidson86
tweet_created: 2015-02-22 17:01:46 -0800
text:
@united is the worst airlines sitting on the plane at  Houston-bush airport now for an hour and a half waiting for Late Flight passengers


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: WishUpon_26
tweet_created: 2015-02-22 17:02:35 -0800
tweet_location: KY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: mangz
tweet_created: 2015-02-22 17:03:01 -0800
tweet_location: ÜT: 40.729379,-74.002951
user_timezone: Alaska
text:
@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: KearyDennison
tweet_created: 2015-02-22 17:03:01 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare.  I was hung up on once. Can you help me rebook?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: quadbaconHD
tweet_coord: [35.20493157, -80.92540817]
tweet_created: 2015-02-22 17:03:04 -0800
tweet_location: Jacksonville Beach, Florida
user_timezone: Central Time (US & Canada)
text:
@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: mollybowlingpin
tweet_created: 2015-02-22 17:03:10 -0800
text:
@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!


airline_sentiment: negative
negativereason: longlines
airline: American
name: WishUpon_26
tweet_created: 2015-02-22 17:03:12 -0800
tweet_location: KY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!


airline_sentiment: neutral
airline: US Airways
name: mrpearson3rd
tweet_created: 2015-02-22 17:03:46 -0800
text:
@USAirways Can you provide me with info about checking strollers and car seats?  Costs?  Restrictions?  Need to bring 2 seats 1 stroller.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: joeyquart
tweet_created: 2015-02-22 17:03:59 -0800
tweet_location: Buda Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: squishtine
tweet_created: 2015-02-22 17:04:17 -0800
text:
@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: RalphPearce3
tweet_created: 2015-02-22 17:04:37 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth


airline_sentiment: neutral
airline: United
name: emilygalati
tweet_created: 2015-02-22 17:05:15 -0800
tweet_location: Chicago, IL
user_timezone: Mountain Time (US & Canada)
text:
@united can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter.


airline_sentiment: neutral
airline: American
name: Pumpoclock
tweet_created: 2015-02-22 17:05:18 -0800
tweet_location: Philadelphia
user_timezone: Quito
text:
@AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: HaileyUrban
tweet_created: 2015-02-22 17:05:19 -0800
user_timezone: Alaska
text:
@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: mariambueno
tweet_created: 2015-02-22 17:06:47 -0800
user_timezone: Quito
text:
@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: vickie_frisbie
tweet_created: 2015-02-22 17:07:23 -0800
tweet_location: Dallas, Texas
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir we are through. I can quit you. I am. The nonsense &amp; lies are a colossal infringement you can no longer get away with


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: shacker56
tweet_created: 2015-02-22 17:07:33 -0800
tweet_location: southeast
user_timezone: Central Time (US & Canada)
text:
@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 17:07:45 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: vickie_frisbie
tweet_created: 2015-02-22 17:09:00 -0800
tweet_location: Dallas, Texas
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: malexcormier
tweet_created: 2015-02-22 17:09:16 -0800
tweet_location: North
user_timezone: Central Time (US & Canada)
text:
@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: rcwhalen
tweet_created: 2015-02-22 17:09:24 -0800
tweet_location: New York City
text:
@AmericanAir Yeah, try harder. No catering truck in sight.  Can we just leave now w/o the food won't eat anyway?


airline_sentiment: neutral
airline: United
name: RichGoldstein
tweet_created: 2015-02-22 17:09:36 -0800
tweet_location: New York
text:
@united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: joepilot7
tweet_created: 2015-02-22 17:10:37 -0800
tweet_location: Toronto Canada
text:
@united this is it... Last time I fly #UnitedAirlines  you screw up every trip now will be stuck in ord and miss work.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: jasminewallas
tweet_created: 2015-02-22 17:11:03 -0800
text:
@AmericanAir delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, &gt;1 hr today. Still no bag. #AA http://t.co/QKkJdFObOS


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: amyeferrer
tweet_created: 2015-02-22 17:11:10 -0800
tweet_location: Newark, DE
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir 24 hrs &amp; 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins &amp; counting on tarmac waiting for gate. Pls do better than this.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: twofishtacos
tweet_created: 2015-02-22 17:11:17 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Lollapoluga
tweet_created: 2015-02-22 17:12:07 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: vickie_frisbie
tweet_created: 2015-02-22 17:12:08 -0800
tweet_location: Dallas, Texas
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool &amp; untrue


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: AristidesPN
tweet_created: 2015-02-22 17:12:15 -0800
tweet_location: ÜT: 18.463449,-70.003608
user_timezone: Quito
text:
@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: rcwhalen
tweet_created: 2015-02-22 17:12:23 -0800
tweet_location: New York City
text:
@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Andy_Pi
tweet_created: 2015-02-22 17:12:40 -0800
tweet_location: NYC/Secaucus
user_timezone: Santiago
text:
@united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 17:13:07 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: joseglopez00
tweet_created: 2015-02-22 17:13:11 -0800
tweet_location: Springfield, MO
user_timezone: Central Time (US & Canada)
text:
@AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: ChrisFordisHere
tweet_coord: [51.04345575, -114.06071363]
tweet_created: 2015-02-22 17:14:06 -0800
tweet_location: NYC
user_timezone: Tehran
text:
@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Mjacksonstl
tweet_created: 2015-02-22 17:14:12 -0800
tweet_location: stl
text:
@USAirways rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: tonywhelan
tweet_created: 2015-02-22 17:14:55 -0800
tweet_location: Stavromula Beta
user_timezone: Quito
text:
@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting.  Now day Late Flight. No apology or upgrade offer to LHR from ORD???


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 17:14:57 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @manuel_c "here for you" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or....


airline_sentiment: neutral
airline: American
name: derekc21
tweet_created: 2015-02-22 17:15:27 -0800
tweet_location: Innisfail, Alberta
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca  easier


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: feizchristian
tweet_created: 2015-02-22 17:15:29 -0800
text:
@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: TomNaro
tweet_created: 2015-02-22 17:15:32 -0800
text:
@JetBlue hey JetBlue.  Still waiting to hear where you lost my 9'8" surfboard between JFK and BQN airports.


airline_sentiment: neutral
airline: American
name: rcwhalen
tweet_created: 2015-02-22 17:15:39 -0800
tweet_location: New York City
text:
@AmericanAir 8:30 departure?  Sure. Is there a catering strike at JFK?  @FoxNews @CNBC @BloombergRadio http://t.co/HPgXYZRW8o


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: otisday
tweet_created: 2015-02-22 17:15:43 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: crescentmoon01
tweet_created: 2015-02-22 17:15:53 -0800
tweet_location: Alexandria, VA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still "on time" http://t.co/k0MHZrJF6e


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: MenawatSharad
tweet_created: 2015-02-22 17:18:52 -0800
text:
@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.


airline_sentiment: positive
airline: Southwest
name: jpiercyttu
tweet_coord: [33.51750182, -101.90914558]
tweet_created: 2015-02-22 17:19:23 -0800
text:
“@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG”


airline_sentiment: neutral
airline: Delta
name: JetBlue
tweet_created: 2015-02-22 17:19:27 -0800
tweet_location: 1-800-JETBLUE
user_timezone: Eastern Time (US & Canada)
text:
@shannonwoodward If you want, we can keep you updated on who's wearing who, &amp; who's with who, &amp; who wins what. We're nice like that. ;)


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: Ikimulisa
tweet_created: 2015-02-22 17:19:50 -0800
tweet_location: The Greatest City in The World
text:
@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!


airline_sentiment: neutral
airline: Delta
name: shannonwoodward
tweet_created: 2015-02-22 17:20:44 -0800
tweet_location: Los Angeles, CA
user_timezone: Arizona
text:
@JetBlue id appreciate that. Would also you mind contacting the pilot of my flight and request that I be allowed to announce over intercom?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: bsniz
tweet_created: 2015-02-22 17:20:52 -0800
tweet_location: Chicago, IL, USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways so you don't have a pilot now for #clt ✈ #ord for at least another hour. Why on earth would you board the plane? Makes no sense!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: snowcrash6666
tweet_created: 2015-02-22 17:21:23 -0800
text:
@USAirways over two hours on hold to talk to an agent..then it disconnects me.  been trying for two days! Wtf! Hire some CSRs u make $ now


airline_sentiment: neutral
airline: American
name: Mcoltro
tweet_created: 2015-02-22 17:21:56 -0800
tweet_location: Seat 4B
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: Curyf
tweet_created: 2015-02-22 17:21:58 -0800
tweet_location: Brasil
user_timezone: Brasilia
text:
@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: tomlongphd
tweet_created: 2015-02-22 17:22:06 -0800
tweet_location: Mexico City
user_timezone: Eastern Time (US & Canada)
text:
@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.


airline_sentiment: negative
negativereason: longlines
airline: Delta
name: SaulFernandezS
tweet_created: 2015-02-22 17:22:17 -0800
user_timezone: Santiago
text:
@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given


airline_sentiment: neutral
airline: American
name: ProConPartners
tweet_created: 2015-02-22 17:22:41 -0800
tweet_location: UK
text:
@AmericanAir Both pictures taken at the same time but which is right? #totallyconfused http://t.co/dvSLtQZKmQ


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: BenRandall7
tweet_created: 2015-02-22 17:22:43 -0800
user_timezone: Casablanca
text:
Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane😡


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: packersri
tweet_created: 2015-02-22 17:22:57 -0800
tweet_location: MA, NYC
text:
@USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: geekydewd
tweet_created: 2015-02-22 17:23:06 -0800
tweet_location: CO Springs, Occupied Colorado
user_timezone: Mountain Time (US & Canada)
text:
@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?


airline_sentiment: positive
airline: Southwest
name: sheiladunagan
tweet_created: 2015-02-22 17:23:18 -0800
tweet_location: Austin
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: dhp214
tweet_created: 2015-02-22 17:23:24 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: RameyZafar
tweet_created: 2015-02-22 17:23:47 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit


airline_sentiment: negative
negativereason: longlines
airline: Delta
name: AristidesPN
tweet_created: 2015-02-22 17:24:22 -0800
tweet_location: ÜT: 18.463449,-70.003608
user_timezone: Quito
text:
@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 17:24:23 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: paulinceptor
tweet_created: 2015-02-22 17:24:38 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w/out notification


airline_sentiment: neutral
airline: United
name: wfmayo
tweet_created: 2015-02-22 17:25:28 -0800
tweet_location: Vienna, VA
user_timezone: Eastern Time (US & Canada)
text:
@united on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 17:25:39 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: weezerandburnie
tweet_created: 2015-02-22 17:26:18 -0800
tweet_location: Belle MO
text:
@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help


airline_sentiment: negative
negativereason: longlines
airline: American
name: dabatty01
tweet_created: 2015-02-22 17:26:32 -0800
text:
@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport


airline_sentiment: neutral
airline: American
name: georgetietjen
tweet_created: 2015-02-22 17:26:47 -0800
text:
@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w/flights!


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Mrodri0173
tweet_created: 2015-02-22 17:27:15 -0800
tweet_location: Miami Beach, Florida
text:
@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 17:27:17 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Little_BeerGirl
tweet_created: 2015-02-22 17:27:22 -0800
tweet_location: ÜT: 42.076557,-76.770488
user_timezone: Eastern Time (US & Canada)
text:
@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: weezerandburnie
tweet_created: 2015-02-22 17:27:47 -0800
tweet_location: Belle MO
text:
@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service


airline_sentiment: negative
negativereason: longlines
airline: United
name: cressman
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-22 17:28:04 -0800
tweet_location: Utah
user_timezone: Mountain Time (US & Canada)
text:
@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: defscott627
tweet_created: 2015-02-22 17:28:26 -0800
user_timezone: Quito
text:
@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.


airline_sentiment: neutral
airline: American
name: georgetietjen
tweet_created: 2015-02-22 17:28:43 -0800
text:
@AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA.


airline_sentiment: neutral
airline: Delta
name: nooshies
tweet_created: 2015-02-22 17:29:01 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: coolman13355
tweet_created: 2015-02-22 17:29:43 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible &amp; certainly not EMV compliant


airline_sentiment: neutral
airline: American
name: georgetietjen
tweet_created: 2015-02-22 17:30:19 -0800
text:
@AmericanAir @HeyMyNameIsSEAN Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8


airline_sentiment: negative
negativereason: longlines
airline: American
name: smb510
tweet_created: 2015-02-22 17:30:27 -0800
tweet_location: Far From Home
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: CantankerousCMF
tweet_created: 2015-02-22 17:31:18 -0800
tweet_location: North of 146th
user_timezone: Indiana (East)
text:
@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: joshmirm
tweet_created: 2015-02-22 17:31:27 -0800
tweet_location: Brooklyn
user_timezone: Central Time (US & Canada)
text:
.@JetBlue ooookay @ABC that's silly of you. guess we're "watching" the oscars purely on Twitter reactions tonight. #oscars


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: chiarapotenza
tweet_created: 2015-02-22 17:31:36 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies


airline_sentiment: positive
airline: Southwest
name: TNVOLINFL
tweet_created: 2015-02-22 17:31:42 -0800
text:
@SouthwestAir.   50th Anniversary on April 10th. Still. Sweethearts.  Companions.  Lifetime.  Sons.  Families. Love.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: heyashleyglad
tweet_created: 2015-02-22 17:32:52 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir staff was overall awful through multiple airports would have switched airlines if another flight was available


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: dogbuckeye
tweet_created: 2015-02-22 17:33:14 -0800
text:
@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: weezerandburnie
tweet_created: 2015-02-22 17:33:24 -0800
tweet_location: Belle MO
text:
@USAirways @AmericanAir  worst customer service ever how can you let people be assaulted on your flights and do nothing about it


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MeereeneseKnot
tweet_created: 2015-02-22 17:33:32 -0800
text:
@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: thestustein
tweet_coord: [39.8749366, -75.2407972]
tweet_created: 2015-02-22 17:33:43 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Southwest
name: CarolynPerilli
tweet_created: 2015-02-22 17:33:53 -0800
text:
@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &amp;only give you $75 voucher, like I want to fly w/them again!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: weezerandburnie
tweet_created: 2015-02-22 17:34:00 -0800
tweet_location: Belle MO
text:
@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them


airline_sentiment: positive
airline: Southwest
name: MNTmoney91
tweet_created: 2015-02-22 17:34:27 -0800
tweet_location: MINNESOTA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK


airline_sentiment: neutral
airline: United
name: ScottBerry18
tweet_created: 2015-02-22 17:34:32 -0800
tweet_location: Albuquerque, New Mexico
user_timezone: Arizona
text:
@united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?


airline_sentiment: positive
airline: US Airways
name: sleenieto
tweet_created: 2015-02-22 17:34:34 -0800
tweet_location: Tampa
user_timezone: Eastern Time (US & Canada)
text:
@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: seangotcher
tweet_created: 2015-02-22 17:34:42 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: thestustein
tweet_coord: [39.8749399, -75.2407937]
tweet_created: 2015-02-22 17:34:54 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: weezerandburnie
tweet_created: 2015-02-22 17:35:32 -0800
tweet_location: Belle MO
text:
@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: SaulFernandezS
tweet_created: 2015-02-22 17:35:59 -0800
user_timezone: Santiago
text:
@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: cd_mcfadden
tweet_created: 2015-02-22 17:36:08 -0800
tweet_location: Birmingham, AL
text:
@AmericanAir "overweight" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: subzero4534
tweet_created: 2015-02-22 17:36:25 -0800
tweet_location: Brooklyn NY
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: ckramer
tweet_created: 2015-02-22 17:36:26 -0800
tweet_location: Orlando, Florida
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: paulinceptor
tweet_created: 2015-02-22 17:36:27 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed


airline_sentiment: neutral
airline: United
name: ScottBerry18
tweet_created: 2015-02-22 17:36:31 -0800
tweet_location: Albuquerque, New Mexico
user_timezone: Arizona
text:
@united Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: weezerandburnie
tweet_created: 2015-02-22 17:36:59 -0800
tweet_location: Belle MO
text:
@USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: MrMarioMendoza
tweet_created: 2015-02-22 17:37:13 -0800
text:
@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot.  Makes a person paranoid.


airline_sentiment: positive
airline: American
name: Travelingwellfl
tweet_created: 2015-02-22 17:37:29 -0800
tweet_location: San Diego, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome


airline_sentiment: neutral
airline: Delta
name: Tee_peterson
tweet_created: 2015-02-22 17:37:50 -0800
tweet_location: Canadian planted in USA
text:
@JetBlue @shannonwoodward I'll be checking often. Most probably when they hand the oscars out to the nerds, geeks and badly dressed.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: dhp214
tweet_created: 2015-02-22 17:37:57 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Thanks. So the delay was the result of scheduling issues more than weather reLate Flightd problems?


airline_sentiment: positive
airline: Southwest
name: r7lutt
tweet_created: 2015-02-22 17:38:03 -0800
tweet_location: Arkansas, USA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!


airline_sentiment: positive
airline: Delta
name: nooshies
tweet_created: 2015-02-22 17:38:05 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: Cbarker5
tweet_created: 2015-02-22 17:39:16 -0800
tweet_location: Kingsville, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: jaxtonypiper
tweet_created: 2015-02-22 17:39:45 -0800
tweet_location: Arkansas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir  flight from DFW to LIT tomorrow has been Cancelled Flightled.  What do I do next?  Pls advise.  #HELP


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: drivers98
tweet_created: 2015-02-22 17:39:55 -0800
tweet_location: 'Greatness has no limits'
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800#


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 17:40:12 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer...


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: Mike_Schlechter
tweet_created: 2015-02-22 17:41:07 -0800
tweet_location: Weston, CT USA
user_timezone: Quito
text:
@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: papenfold
tweet_coord: [35.23770686, -80.92243302]
tweet_created: 2015-02-22 17:41:24 -0800
tweet_location: Guatemala.
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir yes, for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: mjmckay
tweet_created: 2015-02-22 17:41:45 -0800
tweet_location: Bay Area
text:
@AmericanAir you changed my AAdvantage travel plans &amp; I called 800-433-7300 to get help but it sea ur too busy &amp; hangs up on me. What gives?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: KatieRAir
tweet_created: 2015-02-22 17:41:54 -0800
tweet_location: South
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: clara_ennist
tweet_created: 2015-02-22 17:42:20 -0800
tweet_location: Arlington, VA
text:
@AmericanAir already did &amp; an automated voice told us to wait 2 hours. They have yet to call back.


airline_sentiment: neutral
airline: American
name: ScottBerry18
tweet_created: 2015-02-22 17:42:51 -0800
tweet_location: Albuquerque, New Mexico
user_timezone: Arizona
text:
@AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: Active_Aly
tweet_coord: [25.8058656, -80.1260481]
tweet_created: 2015-02-22 17:43:02 -0800
tweet_location: London, England
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: the_Dyp
tweet_created: 2015-02-22 17:43:04 -0800
tweet_location: Madison, WI
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick "Goodbye" Very Sad!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: clara_ennist
tweet_created: 2015-02-22 17:43:06 -0800
tweet_location: Arlington, VA
text:
@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: PhilAuxier
tweet_created: 2015-02-22 17:43:36 -0800
tweet_location: Hutchinson, KS
user_timezone: Central Time (US & Canada)
text:
@americanair anxious to see how you all care for customers you’ve inconvenienced #Cancelled Flightledflight


airline_sentiment: positive
airline: United
name: zengerle
tweet_created: 2015-02-22 17:43:45 -0800
tweet_location: Chapel Hill, NC
user_timezone: Eastern Time (US & Canada)
text:
@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.


airline_sentiment: neutral
airline: American
name: ScottBerry18
tweet_created: 2015-02-22 17:43:55 -0800
tweet_location: Albuquerque, New Mexico
user_timezone: Arizona
text:
@AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: AristidesPN
tweet_created: 2015-02-22 17:44:25 -0800
tweet_location: ÜT: 18.463449,-70.003608
user_timezone: Quito
text:
Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: nsj
tweet_created: 2015-02-22 17:44:49 -0800
tweet_location: Raleigh, NC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir My wife &amp; infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: realtmh
tweet_created: 2015-02-22 17:44:56 -0800
tweet_location: Dallas
text:
@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold &amp; then discnct.Any help?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: galen_emery
tweet_created: 2015-02-22 17:45:10 -0800
tweet_location: Seattle, WA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MDDavis7
tweet_created: 2015-02-22 17:45:11 -0800
tweet_location: US
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: paulinceptor
tweet_created: 2015-02-22 17:45:25 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: Aero0729
tweet_created: 2015-02-22 17:46:22 -0800
text:
@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out


airline_sentiment: negative
negativereason: longlines
airline: American
name: reebokpumped
tweet_created: 2015-02-22 17:46:53 -0800
tweet_location: Milwaukee
user_timezone: Central Time (US & Canada)
text:
@americanair Plz bring more agents up to DFW AA Cstmr srvc ctr gates A, there are only 2 agents and 100+ ppl... http://t.co/uCvEU2hurZ


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: Aero0729
tweet_created: 2015-02-22 17:47:14 -0800
text:
@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks.


airline_sentiment: negative
negativereason: longlines
airline: American
name: agoldenbrown
tweet_created: 2015-02-22 17:47:30 -0800
tweet_location: NYCATL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293


airline_sentiment: positive
airline: Virgin America
name: cheryleng
tweet_coord: [33.9469039, -118.40716847]
tweet_created: 2015-02-22 17:48:33 -0800
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: faisal_tayebjee
tweet_created: 2015-02-22 17:48:41 -0800
user_timezone: Dublin
text:
@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives?  Very poor.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: Aero0729
tweet_created: 2015-02-22 17:49:53 -0800
text:
@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: LuljetaTrupi
tweet_created: 2015-02-22 17:49:57 -0800
tweet_location: LA/NY
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost.


airline_sentiment: neutral
airline: American
name: BrennyCarroll
tweet_created: 2015-02-22 17:50:04 -0800
tweet_location: Redwood City, CA
user_timezone: Central Time (US & Canada)
text:
@AmericanAir checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: PhotosBySharon
tweet_created: 2015-02-22 17:50:05 -0800
tweet_location: Massachusetts
user_timezone: Quito
text:
@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: drguzman
tweet_created: 2015-02-22 17:50:23 -0800
tweet_location: Springfield, Illinois
user_timezone: Central Time (US & Canada)
text:
@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: Allieism_
tweet_created: 2015-02-22 17:51:03 -0800
tweet_location: Bay Area, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: PhotosBySharon
tweet_created: 2015-02-22 17:51:09 -0800
tweet_location: Massachusetts
user_timezone: Quito
text:
@AmericanAir  To add, I have to get up to go to work tomorrow am.  I don't like having to wait up until 12 or Late Flightr.  CS sucks.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: wdmichael3
tweet_created: 2015-02-22 17:51:24 -0800
user_timezone: Central Time (US & Canada)
text:
But expect no help from -&gt;@SouthwestAir &lt;-.  Our flt was canx at the last minute for "weather."  We flew home on weatherless @united.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Active_Aly
tweet_coord: [25.8058666, -80.126062]
tweet_created: 2015-02-22 17:51:52 -0800
tweet_location: London, England
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: reebokpumped
tweet_created: 2015-02-22 17:52:48 -0800
tweet_location: Milwaukee
user_timezone: Central Time (US & Canada)
text:
@americanair seriously, pls pls bring more people up to help us! There are still flights to ORD frm DFW and I want in http://t.co/o3CjsVSsqF


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Active_Aly
tweet_coord: [25.8058675, -80.1260541]
tweet_created: 2015-02-22 17:52:51 -0800
tweet_location: London, England
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful 😳


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: Aero0729
tweet_created: 2015-02-22 17:52:56 -0800
text:
@AmericanAir flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: dogbuckeye
tweet_created: 2015-02-22 17:53:12 -0800
text:
@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: clara_ennist
tweet_created: 2015-02-22 17:53:16 -0800
tweet_location: Arlington, VA
text:
@AmericanAir so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: dooriesstories
tweet_created: 2015-02-22 17:53:29 -0800
tweet_location: DC|LA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: agoldenbrown
tweet_created: 2015-02-22 17:55:23 -0800
tweet_location: NYCATL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir all of these issues are not based on weather or things that are out of your control. These  issues are based on negligence.


airline_sentiment: neutral
airline: United
name: Aero0729
tweet_created: 2015-02-22 17:55:39 -0800
text:
@united booked EWR-FLL in first for two on 3-8. Let's see how you compare to the garbage @AmericanAir first class has become


airline_sentiment: negative
negativereason: Damaged Luggage
airline: American
name: CineDrones
tweet_created: 2015-02-22 17:57:49 -0800
tweet_location: Orlando, FL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: KingFilson
tweet_created: 2015-02-22 17:57:57 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: Aero0729
tweet_created: 2015-02-22 17:58:16 -0800
text:
@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: bobgiolito
tweet_created: 2015-02-22 17:58:27 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: andreach1
tweet_coord: [32.89772724, -97.03561645]
tweet_created: 2015-02-22 17:58:33 -0800
tweet_location: ATX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: elias02
tweet_created: 2015-02-22 17:59:00 -0800
user_timezone: Quito
text:
@USAirways your rude staff said" I don't care that we are out of market place food you're going on vacation and I have to work" nice huh


airline_sentiment: positive
airline: US Airways
name: johntrack
tweet_created: 2015-02-22 17:59:12 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM


airline_sentiment: neutral
airline: American
name: faisal_tayebjee
tweet_created: 2015-02-22 18:00:09 -0800
user_timezone: Dublin
text:
@AmericanAir Please help AA 2258 Monday Cancelled Flightled.  Can you advise on reFlight Booking Problems / refund.  Have children and need to make plans now


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: MatthewJMedlin
tweet_created: 2015-02-22 18:00:30 -0800
tweet_location: Rossford, Ohio
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir I didn't miss my flight.  American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Daaaaaaang16
tweet_created: 2015-02-22 18:00:30 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.


airline_sentiment: neutral
airline: American
name: curtis_mount
tweet_created: 2015-02-22 18:01:17 -0800
text:
@AmericanAir what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: CFISteve
tweet_created: 2015-02-22 18:01:42 -0800
tweet_location: Cape Cod
text:
@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: larrylarry
tweet_created: 2015-02-22 18:02:03 -0800
tweet_location: Toronto
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today


airline_sentiment: neutral
airline: Southwest
name: momship510
tweet_created: 2015-02-22 18:02:07 -0800
tweet_location: Bristol CT
text:
@SouthwestAir retiring with my hubby and it's our 25th wedding anniversary this year! Companion pass please!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: amist101
tweet_created: 2015-02-22 18:02:09 -0800
text:
@USAirways   US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: NickLeghorn
tweet_created: 2015-02-22 18:02:21 -0800
tweet_location: San Antonio, TX
text:
@AmericanAir FYI twice now I've tried the "we'll call you when someone is free" thing. Both times it called, I picked up, then it hung up.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: Mark_Shires
tweet_created: 2015-02-22 18:02:24 -0800
tweet_location: WITSEC League
user_timezone: Atlantic Time (Canada)
text:
@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info


airline_sentiment: positive
airline: American
name: stf_tsm
tweet_created: 2015-02-22 18:03:29 -0800
text:
Thank you for sending more details  @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: gregalprin
tweet_created: 2015-02-22 18:03:36 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue  if only the show was on the flight.  No ABC.  Oh well.  I'll live.  #nexttime #andthewinneris...


airline_sentiment: positive
airline: American
name: VeniceWhiteBoy
tweet_created: 2015-02-22 18:04:42 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: leighericam
tweet_created: 2015-02-22 18:04:49 -0800
tweet_location: NYC | NOLA
text:
@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: derekc21
tweet_created: 2015-02-22 18:04:57 -0800
tweet_location: Innisfail, Alberta
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: SmileyNthahood
tweet_created: 2015-02-22 18:05:39 -0800
user_timezone: Pacific Time (US & Canada)
text:
I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Frqtflyer1
tweet_created: 2015-02-22 18:06:25 -0800
user_timezone: Arizona
text:
@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin?  Pls start charging. http://t.co/2nY5TuXFqf


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: theZuzuPet
tweet_created: 2015-02-22 18:06:53 -0800
tweet_location: New Orleans, La
text:
@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone


airline_sentiment: neutral
airline: Southwest
name: MsNamri
tweet_created: 2015-02-22 18:07:15 -0800
tweet_location: Las Vegas, NV
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http://t.co/Enh1keUUTd


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: FernHeinig18
tweet_created: 2015-02-22 18:07:20 -0800
text:
@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: leighericam
tweet_created: 2015-02-22 18:07:24 -0800
tweet_location: NYC | NOLA
text:
@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on 😒


airline_sentiment: positive
airline: US Airways
name: JonTechie
tweet_created: 2015-02-22 18:07:45 -0800
tweet_location: USA
user_timezone: Mountain Time (US & Canada)
text:
@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
airline_sentiment_gold: negative
name: LBernieMeyer
negativereason_gold: Customer Service Issue
tweet_created: 2015-02-22 18:08:45 -0800
text:
@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: rcwhalen
tweet_created: 2015-02-22 18:08:48 -0800
tweet_location: New York City
text:
@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....


airline_sentiment: positive
airline: American
name: bharris77
tweet_created: 2015-02-22 18:09:25 -0800
tweet_location: Frisco, Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: 219jondn
tweet_created: 2015-02-22 18:09:51 -0800
tweet_location: Charlotte, NC | Köln, NRW
user_timezone: Quito
text:
@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: Gregm528
tweet_created: 2015-02-22 18:10:27 -0800
tweet_location: NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: whyemes
tweet_created: 2015-02-22 18:11:05 -0800
text:
@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: 219jondn
tweet_created: 2015-02-22 18:11:10 -0800
tweet_location: Charlotte, NC | Köln, NRW
user_timezone: Quito
text:
@AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg


airline_sentiment: neutral
airline: American
name: SocialJustin
tweet_created: 2015-02-22 18:11:30 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I'm on #1058 tmrw from CUN DFW. Final dest'n is ORD. Seeing freezing rain in DFW all morning. Should I change my connection?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: farfalla818
tweet_created: 2015-02-22 18:12:49 -0800
tweet_location: Plano, Texas
text:
@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks


airline_sentiment: neutral
airline: Southwest
name: DontenPhoto
tweet_created: 2015-02-22 18:13:22 -0800
tweet_location: Englewood, Florida
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http://t.co/LJ2YdKoR8q


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Jodieepps
tweet_created: 2015-02-22 18:14:47 -0800
tweet_location: Michigan
user_timezone: Quito
text:
@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jameswester
tweet_created: 2015-02-22 18:14:53 -0800
tweet_location: DFW
user_timezone: Central Time (US & Canada)
text:
@AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: almaaa08
tweet_created: 2015-02-22 18:14:59 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: huskerjon00
tweet_created: 2015-02-22 18:15:07 -0800
text:
@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: lindseyjerin
tweet_created: 2015-02-22 18:15:15 -0800
tweet_location: Alexandria, VA
user_timezone: Quito
text:
@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: zsalim03
tweet_created: 2015-02-22 18:15:50 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?


airline_sentiment: neutral
airline: American
name: joeyquart
tweet_created: 2015-02-22 18:16:10 -0800
tweet_location: Buda Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport


airline_sentiment: positive
airline: US Airways
name: maxtheminidoxie
tweet_created: 2015-02-22 18:16:23 -0800
tweet_location: Boston
text:
@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: RyanEthanBeard
tweet_created: 2015-02-22 18:16:33 -0800
text:
@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: mneese11
tweet_created: 2015-02-22 18:16:33 -0800
tweet_location: Indianapolis
text:
@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs...


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: JeffGRogers
tweet_created: 2015-02-22 18:16:42 -0800
tweet_location: Spring HIll, FL
user_timezone: Eastern Time (US & Canada)
text:
@USAirways - flights 4500 AND 403 delayed for "crew availability?"  What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: leighericam
tweet_created: 2015-02-22 18:16:53 -0800
tweet_location: NYC | NOLA
text:
@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?


airline_sentiment: positive
airline: Southwest
name: WalkerAdams1
tweet_created: 2015-02-22 18:17:28 -0800
tweet_location: Kansas City
text:
@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: smw04
tweet_created: 2015-02-22 18:17:36 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways  Interesting you forward compliments but never complaints!  World's worst airline #GoingForGreatnessFAIL


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-22 18:17:57 -0800
tweet_location: Does it really matter
text:
@USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: LSlay19
tweet_created: 2015-02-22 18:18:26 -0800
tweet_location: NC by day, DC by night....
user_timezone: Quito
text:
@AmericanAir gotta be worse than @delta w/ on time departures.  I rushed back to terminal C for 8:25 flight but they haven't strtd boarding.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: horacioguapo
tweet_created: 2015-02-22 18:18:45 -0800
text:
@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: amist101
tweet_created: 2015-02-22 18:18:46 -0800
text:
@USAirways  flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: zsalim03
tweet_created: 2015-02-22 18:19:02 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental  weather disruptions? lol, very funny


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: RyanEthanBeard
tweet_created: 2015-02-22 18:19:16 -0800
text:
@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management


airline_sentiment: positive
airline: American
name: la_anne
tweet_created: 2015-02-22 18:19:55 -0800
tweet_location: Global
text:
@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: LanierHope
tweet_coord: [32.43487013, -80.64150369]
tweet_created: 2015-02-22 18:20:12 -0800
tweet_location: Wherever US Air takes me...
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&amp;waiting


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: wwkeyboard
tweet_created: 2015-02-22 18:20:29 -0800
tweet_location: Urbana, IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: horacioguapo
tweet_created: 2015-02-22 18:20:43 -0800
text:
@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: NickyAmberJones
tweet_created: 2015-02-22 18:20:52 -0800
tweet_location: Earth
user_timezone: Eastern Time (US & Canada)
text:
@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: ShortyGorham
tweet_created: 2015-02-22 18:21:05 -0800
tweet_location: South Texas
text:
@SouthwestAir no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: pdeverak
tweet_created: 2015-02-22 18:21:13 -0800
tweet_location: San Francisco, California
user_timezone: Greenland
text:
@JetBlue had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome!


airline_sentiment: neutral
airline: American
name: bradleycfox
tweet_created: 2015-02-22 18:21:20 -0800
tweet_location: Seattle, WA / 36,000 feet
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir thanks. Bummer. Poor planning on my part. I assume the card in Passbook won't work either?


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: BritC2
tweet_created: 2015-02-22 18:21:59 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: almaaa08
tweet_created: 2015-02-22 18:22:20 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been


airline_sentiment: neutral
airline: Delta
name: coolman13355
tweet_created: 2015-02-22 18:22:32 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@JetBlue okay so anything using contactless EMV should work, just your internal testing and training is currently Apple Pay specific?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: almaaa08
tweet_created: 2015-02-22 18:22:41 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: horacioguapo
tweet_created: 2015-02-22 18:22:42 -0800
text:
@SouthwestAir but to make us tru to find space in other flights.  This customer service is as bad as @SpiritAirlines.


airline_sentiment: positive
airline: Southwest
name: WalkerAdams1
tweet_created: 2015-02-22 18:22:44 -0800
tweet_location: Kansas City
text:
@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.


airline_sentiment: positive
airline: American
name: darrenrough
tweet_created: 2015-02-22 18:22:57 -0800
tweet_location: Cambridge MA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: fellps
tweet_created: 2015-02-22 18:23:12 -0800
tweet_location: Tem conexao? To aqui entao!
user_timezone: Brasilia
text:
@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: kerryonpr
tweet_created: 2015-02-22 18:23:38 -0800
user_timezone: Alaska
text:
@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: KOstrowka
tweet_created: 2015-02-22 18:24:08 -0800
tweet_location: Raleigh, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: bobgiolito
tweet_created: 2015-02-22 18:24:51 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent


airline_sentiment: neutral
airline: American
name: 61jr
tweet_created: 2015-02-22 18:24:55 -0800
tweet_location: St. Catharines
text:
@AmericanAir know that I could use that for a flight into Canada.  By they time they figured it out, it was too Late Flight to check our bags


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: 61jr
tweet_created: 2015-02-22 18:25:27 -0800
tweet_location: St. Catharines
text:
@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of "weather" and lied to us and said other airlines Cancelled Flightled


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: cslhilo
tweet_created: 2015-02-22 18:26:20 -0800
tweet_location: Hilo, HI
user_timezone: Hawaii
text:
@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.


airline_sentiment: neutral
airline: US Airways
name: DontenPhoto
tweet_created: 2015-02-22 18:26:28 -0800
tweet_location: Englewood, Florida
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http://t.co/OSc9OFlol3


airline_sentiment: positive
airline: American
name: SmithsAreRare
tweet_created: 2015-02-22 18:27:00 -0800
tweet_location: L-Town
user_timezone: Central Time (US & Canada)
text:
@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: noddingheadgirl
tweet_created: 2015-02-22 18:27:10 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: Peakway3
tweet_created: 2015-02-22 18:27:23 -0800
tweet_location: North Carolina
text:
@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: cslhilo
tweet_created: 2015-02-22 18:27:34 -0800
tweet_location: Hilo, HI
user_timezone: Hawaii
text:
@united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.


airline_sentiment: positive
airline: American
name: jkhoey
tweet_created: 2015-02-22 18:28:22 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: KOstrowka
tweet_created: 2015-02-22 18:28:27 -0800
tweet_location: Raleigh, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: bmeshoulam
tweet_created: 2015-02-22 18:28:44 -0800
tweet_location: Cambridge, MA
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.


airline_sentiment: positive
airline: American
name: VisualWorshiper
tweet_created: 2015-02-22 18:28:45 -0800
tweet_location: Dallas Area, Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (&amp; social media team for customer service)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jrscharf
tweet_created: 2015-02-22 18:30:07 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: planedoc71
tweet_created: 2015-02-22 18:30:16 -0800
text:
@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 18:30:27 -0800
tweet_location: Long Island - Arizona
text:
@JetBlue "Goodwill" now at $125.00.  $27,000 x ? = Fine   Still want your new CEO to make a public apology to all passengers of flight 136


airline_sentiment: neutral
airline: Southwest
name: marlabainbridg1
tweet_created: 2015-02-22 18:30:40 -0800
text:
@SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jeffpeters14
tweet_created: 2015-02-22 18:31:15 -0800
tweet_location: Abbotsford
user_timezone: Arizona
text:
@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: bmeshoulam
tweet_created: 2015-02-22 18:31:31 -0800
tweet_location: Cambridge, MA
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir For example, can't pay 4 hotel &amp; food? Or transport to alternate city we are flying from? Or give clear record of alt flight?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: jtbloom
tweet_coord: [38.86411798, -77.0231684]
tweet_created: 2015-02-22 18:31:41 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd…incompetence.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: bpa76
tweet_created: 2015-02-22 18:32:15 -0800
text:
@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???


airline_sentiment: negative
negativereason: longlines
airline: American
name: priscillaguasso
tweet_coord: [25.79939784, -80.27038889]
tweet_created: 2015-02-22 18:32:37 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!


airline_sentiment: positive
airline: Delta
name: bonniebethburke
tweet_created: 2015-02-22 18:32:45 -0800
tweet_location: Austin + Brooklyn
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue pilot: "Don't worry folks there's a backup for the backup for every part of this plane." Thanks guy


airline_sentiment: neutral
airline: American
name: twocrunch
tweet_created: 2015-02-22 18:33:16 -0800
text:
@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: TranceInJail
tweet_created: 2015-02-22 18:33:17 -0800
tweet_location: NYC/TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: SchrierCar
tweet_created: 2015-02-22 18:33:20 -0800
text:
@AmericanAir not in any way that I am happy with or find acceptable.   If I could speak to a human maybe that would happen


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: KingFilson
tweet_created: 2015-02-22 18:33:35 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: leighericam
tweet_created: 2015-02-22 18:33:42 -0800
tweet_location: NYC | NOLA
text:
@JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-22 18:34:05 -0800
tweet_location: Does it really matter
text:
@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jrscharf
tweet_created: 2015-02-22 18:34:10 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways - how do I get an answer to my question?  Holding for hours , after 6x getting your message just said you aren't taking calls.


airline_sentiment: neutral
airline: Delta
name: calengerich
tweet_coord: [40.77844416, -73.87477197]
tweet_created: 2015-02-22 18:36:37 -0800
tweet_location: New York, NY
user_timezone: Tokyo
text:
@JetBlue such a bummer.  But I understand it's a business deal. Thanks for answering me!  Much less sad now.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jrscharf
tweet_created: 2015-02-22 18:36:42 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JanssenMA
tweet_created: 2015-02-22 18:36:49 -0800
text:
@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic &amp; very sad


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: lclohmd
tweet_created: 2015-02-22 18:37:08 -0800
tweet_location: Toronto
text:
@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: aliceliogier
tweet_created: 2015-02-22 18:38:04 -0800
user_timezone: Amsterdam
text:
@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: HayesGirl_
tweet_created: 2015-02-22 18:39:08 -0800
text:
@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???


airline_sentiment: negative
negativereason: longlines
airline: American
name: PiersDenney
tweet_created: 2015-02-22 18:40:26 -0800
tweet_location: Kansas City, MO USA
user_timezone: Central Time (US & Canada)
text:
@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: scoobydoo9749
tweet_created: 2015-02-22 18:40:39 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jrscharf
tweet_created: 2015-02-22 18:40:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways  "please call Late Flightr" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: ShpprMktMichael
tweet_created: 2015-02-22 18:41:11 -0800
tweet_location: USA
text:
@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: PiersDenney
tweet_created: 2015-02-22 18:42:17 -0800
tweet_location: Kansas City, MO USA
user_timezone: Central Time (US & Canada)
text:
@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: friedrice4break
tweet_created: 2015-02-22 18:42:24 -0800
text:
@AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent.  Plane full of people missing connections.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: ciaobellaxoxo89
tweet_created: 2015-02-22 18:42:36 -0800
text:
@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: leozh
tweet_coord: [40.64859599, -73.79426922]
tweet_created: 2015-02-22 18:42:54 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir on plane for JFK-&gt;SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: jstefanides
tweet_created: 2015-02-22 18:43:13 -0800
tweet_location: The Ted Williams Tour
text:
@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT!  Flight Booking Problems me for Tues no good weather caused me 2 leave early


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: xtinageorgette
tweet_created: 2015-02-22 18:43:54 -0800
tweet_location: Hillsborough, NC
user_timezone: Central Time (US & Canada)
text:
@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: sandyrojasstory
tweet_created: 2015-02-22 18:43:59 -0800
text:
@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac &amp; misses connecting flight always


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: JoeCal94
tweet_created: 2015-02-22 18:44:47 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: c_cgottlieb
tweet_created: 2015-02-22 18:45:05 -0800
tweet_location: Washington, DC
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: BrianWadeRoach
tweet_created: 2015-02-22 18:46:33 -0800
tweet_location: Celina, TX
user_timezone: Central Time (US & Canada)
text:
@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: fpinell
tweet_created: 2015-02-22 18:46:53 -0800
tweet_location: Santo Domingo
user_timezone: La Paz
text:
@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: jkhoey
tweet_created: 2015-02-22 18:47:31 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 #DFW


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: jrscharf
tweet_created: 2015-02-22 18:47:37 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. #onholdwith


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Lioninflorida
tweet_created: 2015-02-22 18:48:06 -0800
tweet_location: Fort Myers, Florida
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: poolinenaidoo
tweet_created: 2015-02-22 18:48:40 -0800
tweet_location: Kitchen, office or on the road
user_timezone: Central Time (US & Canada)
text:
@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault


airline_sentiment: neutral
airline: Delta
name: leighericam
tweet_created: 2015-02-22 18:48:50 -0800
tweet_location: NYC | NOLA
text:
@JetBlue you just tight that you're #59 on the world's best airlines list &amp; @VirginAtlantic is ranked higher! @VirginAtlantic here I come!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: RachaelKasper
tweet_created: 2015-02-22 18:48:57 -0800
text:
@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: fpinell
tweet_created: 2015-02-22 18:49:18 -0800
tweet_location: Santo Domingo
user_timezone: La Paz
text:
@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying "what's the hury,  the plane is not leaving


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: agoldenbrown
tweet_created: 2015-02-22 18:49:58 -0800
tweet_location: NYCATL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: segallsays
tweet_coord: [29.9866693, -95.3382794]
tweet_created: 2015-02-22 18:50:04 -0800
tweet_location: Houston, TX
user_timezone: America/Chicago
text:
@united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: cbratch67
tweet_created: 2015-02-22 18:50:20 -0800
text:
@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: axelrodaj
tweet_coord: [33.94077727, -118.39921036]
tweet_created: 2015-02-22 18:50:31 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: 0veranalyser
tweet_created: 2015-02-22 18:51:45 -0800
user_timezone: Perth
text:
@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: zehentbauer
tweet_created: 2015-02-22 18:51:52 -0800
text:
@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: cbratch67
tweet_created: 2015-02-22 18:51:57 -0800
text:
@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: rwitte42
tweet_created: 2015-02-22 18:52:07 -0800
tweet_location: Colorado
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: agoldenbrown
tweet_created: 2015-02-22 18:52:10 -0800
tweet_location: NYCATL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class...


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: cbratch67
tweet_created: 2015-02-22 18:53:06 -0800
text:
@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: cjdjpdx
tweet_created: 2015-02-22 18:53:37 -0800
tweet_location: Portland, Orygun
user_timezone: America/Los_Angeles
text:
@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: cbratch67
tweet_created: 2015-02-22 18:53:50 -0800
text:
@AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: c_cgottlieb
tweet_created: 2015-02-22 18:54:08 -0800
tweet_location: Washington, DC
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: agoldenbrown
tweet_created: 2015-02-22 18:54:15 -0800
tweet_location: NYCATL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: GabiLieberman
tweet_created: 2015-02-22 18:54:36 -0800
tweet_location: Chicago by way of California
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: c_cgottlieb
tweet_created: 2015-02-22 18:55:34 -0800
tweet_location: Washington, DC
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: mbranch909
tweet_created: 2015-02-22 18:55:47 -0800
text:
@AmericanAir finally made it to chicago - 13 hours Late Flight.  Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.


airline_sentiment: neutral
airline: US Airways
name: JeffOlpin
tweet_created: 2015-02-22 18:55:57 -0800
user_timezone: Arizona
text:
@USAirways Can you help with a seat assignment?  5 people flight 694, PHX to HNL, seats are split up.  Anything you can do will be great.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: JasonPeppel
tweet_created: 2015-02-22 18:56:11 -0800
text:
“@AmericanAir:  "Jason, you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet, still!


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: jkhoey
tweet_created: 2015-02-22 18:57:57 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: TwinkleChar
tweet_created: 2015-02-22 18:58:10 -0800
tweet_location: Mind Tripping
user_timezone: Central Time (US & Canada)
text:
@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: MicMontgomery
tweet_created: 2015-02-22 18:58:39 -0800
tweet_location: Kansas City, MO
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Need to go frm TPA to MCI tmrw &amp; my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: acnewsguy
tweet_created: 2015-02-22 18:58:51 -0800
tweet_location: New Haven, CT
user_timezone: Mountain Time (US & Canada)
text:
@USAirways What is with your lost &amp; found.  My wife lost her phone in Philly, &amp; followed your web instructions to call an 800#.  No answer.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: jnml
tweet_created: 2015-02-22 18:59:15 -0800
text:
@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: andresfreyesp
tweet_created: 2015-02-22 18:59:26 -0800
user_timezone: Canberra
text:
@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?


airline_sentiment: neutral
airline: Southwest
name: andrewhyde
tweet_created: 2015-02-22 18:59:33 -0800
tweet_location: Boulder
user_timezone: Central Time (US & Canada)
text:
@southwestair Winter Weather for Denver extended for tomorrow by chance? Even to Late Flightr in the day would be super helpful.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jrscharf
tweet_created: 2015-02-22 18:59:40 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways - just passed the 3 hour mark #onholdwith you for THIS call.  Gave up after 2.5 this morning.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: planedoc71
tweet_created: 2015-02-22 19:00:41 -0800
text:
@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple


airline_sentiment: neutral
airline: United
name: baftz
tweet_created: 2015-02-22 19:01:12 -0800
text:
@united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: KerithBurke
tweet_created: 2015-02-22 19:01:51 -0800
tweet_location: SNY in NYC.
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard "your bag has not been located." 😩


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: claireh___
tweet_created: 2015-02-22 19:02:33 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: cloop87
tweet_created: 2015-02-22 19:02:43 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: cslhilo
tweet_created: 2015-02-22 19:02:45 -0800
tweet_location: Hilo, HI
user_timezone: Hawaii
text:
@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: cloop87
tweet_created: 2015-02-22 19:02:50 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir The pilot told us they would release bags as well as offer hotel vouchers. Neither happened.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-22 19:04:52 -0800
tweet_location: Does it really matter
text:
@USAirways @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: RBraceySherman
tweet_created: 2015-02-22 19:05:23 -0800
tweet_location: Ithaca til May 2015
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car &amp; drive 5 hrs. So thanks.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: RationalCrusadr
tweet_created: 2015-02-22 19:08:35 -0800
tweet_location: Chicago, Mumbai
text:
@AmericanAir @USAirways how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: c_cgottlieb
tweet_created: 2015-02-22 19:08:52 -0800
tweet_location: Washington, DC
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: daniellelewis_1
tweet_created: 2015-02-22 19:09:05 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: idguy
tweet_created: 2015-02-22 19:09:14 -0800
tweet_location: New Jersey
user_timezone: Eastern Time (US & Canada)
text:
@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: jasoncarpio
tweet_created: 2015-02-22 19:09:39 -0800
tweet_location: San Francisco, California
user_timezone: Pacific Time (US & Canada)
text:
@united can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: droqen
tweet_created: 2015-02-22 19:10:36 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: tomrquicksell
tweet_created: 2015-02-22 19:11:25 -0800
tweet_location: Tampa, Fl
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight.  # fire the software programmers


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: joedizzle
tweet_created: 2015-02-22 19:11:44 -0800
tweet_location: Windermere (seattle)
text:
@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: jasoncarpio
tweet_created: 2015-02-22 19:12:40 -0800
tweet_location: San Francisco, California
user_timezone: Pacific Time (US & Canada)
text:
@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke


airline_sentiment: positive
airline: American
name: SmokeAdMirrors
tweet_created: 2015-02-22 19:13:12 -0800
tweet_location: New York City
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: RyanEthanBeard
tweet_created: 2015-02-22 19:13:29 -0800
text:
@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: hindimovie6
tweet_created: 2015-02-22 19:14:04 -0800
user_timezone: Atlantic Time (Canada)
text:
@usairways @usair   idiots took our plane &amp; gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: Africanbeauteee
tweet_created: 2015-02-22 19:14:34 -0800
user_timezone: Quito
text:
@AmericanAir  is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!


airline_sentiment: positive
airline: American
name: TimMoore
tweet_created: 2015-02-22 19:14:41 -0800
tweet_location: New York | Hong Kong
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Yes, thanks for checking. Very cramped, but got on &amp; made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: clado225
tweet_created: 2015-02-22 19:14:51 -0800
text:
@AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: bricon67
tweet_created: 2015-02-22 19:14:55 -0800
tweet_location: ÜT: 33.987103,-118.399024
text:
@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: liveitup09
tweet_created: 2015-02-22 19:16:19 -0800
user_timezone: Atlantic Time (Canada)
text:
@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: GirthBrooksLMRA
tweet_created: 2015-02-22 19:16:27 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: JamieCarlsbad
tweet_created: 2015-02-22 19:18:11 -0800
tweet_location: Carlsbad, So Cal from Hawaii
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized  breeze! http://t.co/uOARyQ98PU


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: wadekoehler
tweet_created: 2015-02-22 19:18:19 -0800
tweet_location: Bloomington, IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir your gate agents at DFW gate B16 are pathetic tonight.  Terrible communication, stories changing and apathetic


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: ChrisAgius13
tweet_coord: [32.89873575, -97.04452633]
tweet_created: 2015-02-22 19:18:36 -0800
tweet_location: Melbourne, Australia
text:
@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral.


airline_sentiment: positive
airline: Southwest
name: CeeDeePee
tweet_created: 2015-02-22 19:19:32 -0800
tweet_location: Kansas City, Missouri
text:
@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: ChaimOsina
tweet_created: 2015-02-22 19:19:57 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer


airline_sentiment: positive
airline: US Airways
name: LarrySandeen
tweet_created: 2015-02-22 19:19:58 -0800
tweet_location: Southeastern Pennsylvania USA
text:
@USAirways - Janet &amp; my DEN-PHL  flight Cancelled Flightled Saturday, USAIR rescheduled automatically &amp; notified us by email at no additional cost.


airline_sentiment: negative
negativereason: longlines
airline: American
name: morboywnder
tweet_created: 2015-02-22 19:20:14 -0800
text:
@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.


airline_sentiment: negative
negativereason: longlines
airline: United
name: scottecrouch
tweet_created: 2015-02-22 19:21:22 -0800
tweet_location: New York & Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free.  Your excellence in operational efficiency is showing


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: jkhoey
tweet_created: 2015-02-22 19:21:26 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: cressman
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-22 19:22:30 -0800
tweet_location: Utah
user_timezone: Mountain Time (US & Canada)
text:
@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.


airline_sentiment: neutral
airline: Southwest
name: HAPPYGOLFPUG
tweet_created: 2015-02-22 19:22:42 -0800
tweet_location: Golftown, USA
text:
@SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: JanssenMA
tweet_created: 2015-02-22 19:22:46 -0800
text:
@AmericanAir @DuaneNClark  ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: CourtneyyKay
tweet_created: 2015-02-22 19:22:52 -0800
tweet_location: Michigan ➡️ Florida
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: GabiLieberman
tweet_created: 2015-02-22 19:22:55 -0800
tweet_location: Chicago by way of California
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: LarrySandeen
tweet_created: 2015-02-22 19:23:07 -0800
tweet_location: Southeastern Pennsylvania USA
text:
@USAirways Today USAir Cancelled Flightled our rescheduled flight &amp; did not notify us except possibly to our home phone-not helpful since we are in CO


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: DJKHacker
tweet_created: 2015-02-22 19:23:08 -0800
tweet_location: Palo Alto, CA
user_timezone: Pacific Time (US & Canada)
text:
@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: Scott66Ash
tweet_created: 2015-02-22 19:23:27 -0800
user_timezone: Atlantic Time (Canada)
text:
@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: RachelMader2
tweet_created: 2015-02-22 19:23:42 -0800
text:
@AmericanAir I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: kathyjazztx
tweet_created: 2015-02-22 19:23:57 -0800
text:
@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove 
#whybeAAFF?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: tomlongphd
tweet_created: 2015-02-22 19:24:01 -0800
tweet_location: Mexico City
user_timezone: Eastern Time (US & Canada)
text:
@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: LarrySandeen
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-22 19:24:27 -0800
tweet_location: Southeastern Pennsylvania USA
text:
@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
airline_sentiment_gold: negative
name: JanssenMA
negativereason_gold: Customer Service Issue
tweet_created: 2015-02-22 19:25:09 -0800
text:
@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: YeahSaidThat
tweet_created: 2015-02-22 19:25:45 -0800
text:
@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they "couldn't staff the plane"


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: LarrySandeen
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-22 19:26:06 -0800
tweet_location: Southeastern Pennsylvania USA
text:
@USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ChrisPinTX
tweet_created: 2015-02-22 19:27:10 -0800
user_timezone: Central Time (US & Canada)
text:
@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.


airline_sentiment: positive
airline: US Airways
name: LarrySandeen
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-22 19:27:35 -0800
tweet_location: Southeastern Pennsylvania USA
text:
@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home &amp; back to work.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MikeThomas_Says
tweet_created: 2015-02-22 19:27:36 -0800
tweet_location: DC
text:
@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, "not yet located"?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: ChrisPinTX
tweet_created: 2015-02-22 19:28:18 -0800
user_timezone: Central Time (US & Canada)
text:
@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Jakews82
tweet_created: 2015-02-22 19:28:19 -0800
tweet_location: Omaha
text:
@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.


airline_sentiment: positive
airline: Southwest
name: karlwooldridge
tweet_created: 2015-02-22 19:28:25 -0800
tweet_location: Forest City, IA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice


airline_sentiment: positive
airline: Delta
name: jabeblanchard
tweet_coord: [40.89343356, -74.29961359]
tweet_created: 2015-02-22 19:29:18 -0800
tweet_location: Right Coast
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue ha ha! Can I get a wake up call at boarding time please?  Large coffee, extralight extra sweet please!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: cjdjpdx
tweet_created: 2015-02-22 19:29:50 -0800
tweet_location: Portland, Orygun
user_timezone: America/Los_Angeles
text:
@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable


airline_sentiment: positive
airline: American
name: JessieDax
tweet_created: 2015-02-22 19:30:05 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks


airline_sentiment: positive
airline: American
name: danielaud
tweet_created: 2015-02-22 19:30:59 -0800
tweet_location: Indianapolis
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  🇺🇸✈️


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: cjdjpdx
tweet_created: 2015-02-22 19:31:06 -0800
tweet_location: Portland, Orygun
user_timezone: America/Los_Angeles
text:
@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: fuzzygoats
tweet_created: 2015-02-22 19:31:46 -0800
tweet_location: Tucson
user_timezone: Arizona
text:
@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JesseSheriff
tweet_created: 2015-02-22 19:32:02 -0800
tweet_location: West Palm Beach
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: TheJoshAbides
tweet_created: 2015-02-22 19:32:07 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir on top of that my online record was unavailable as well and then couldn't get anyone on the phone.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: dline2005
tweet_created: 2015-02-22 19:32:12 -0800
tweet_location: Columbus, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@USAirways comedy of errors continues..." We can't get into our gate, there is a broken down truck in the way" #fail


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: JaimeMHopkins
tweet_created: 2015-02-22 19:32:25 -0800
tweet_location: Memphis
text:
@SouthwestAir waited 34 mins for baggage MDW&gt;MEM and the in-flight service was suspended so no drink 😕


airline_sentiment: positive
airline: United
name: McLeodKyle
tweet_created: 2015-02-22 19:32:47 -0800
tweet_location: Houston, TX
user_timezone: Eastern Time (US & Canada)
text:
@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: TheJoshAbides
tweet_created: 2015-02-22 19:33:28 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: meigheyburn
tweet_created: 2015-02-22 19:33:42 -0800
tweet_location: Akron, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: zarrylarou
tweet_created: 2015-02-22 19:34:27 -0800
tweet_location: NY
user_timezone: Eastern Time (US & Canada)
text:
.@SouthwestAir glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service


airline_sentiment: neutral
airline: American
name: quadbaconHD
tweet_coord: [30.2772503, -81.38732586]
tweet_created: 2015-02-22 19:34:39 -0800
tweet_location: Jacksonville Beach, Florida
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: georgetietjen
tweet_created: 2015-02-22 19:35:18 -0800
text:
@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: emmbee12
tweet_created: 2015-02-22 19:37:14 -0800
tweet_location: New Jersey
text:
@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: rmaurer68
tweet_created: 2015-02-22 19:37:27 -0800
text:
@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options?


airline_sentiment: positive
airline: Delta
name: jessbutl
tweet_created: 2015-02-22 19:37:31 -0800
tweet_location: Brooklyn, NY
text:
Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: koenitweets
tweet_coord: [42.36494288, -71.01451482]
tweet_created: 2015-02-22 19:38:43 -0800
text:
@JetBlue - Fix your @#$&amp; jet bridges.  40 minute delay, 2nd gate...still waiting!  #jetblues http://t.co/ncB2oNcS9i


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: WillBursch
tweet_created: 2015-02-22 19:39:24 -0800
tweet_location: Aurora, OH
user_timezone: Quito
text:
@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: Matt_Fiorello
tweet_created: 2015-02-22 19:40:17 -0800
user_timezone: Quito
text:
@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JasonArbaugh
tweet_created: 2015-02-22 19:40:32 -0800
text:
@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: GMFujarski
tweet_created: 2015-02-22 19:40:53 -0800
text:
@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Mark_Shires
tweet_created: 2015-02-22 19:41:06 -0800
tweet_location: WITSEC League
user_timezone: Atlantic Time (Canada)
text:
@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: lasslawqsb
tweet_created: 2015-02-22 19:41:36 -0800
text:
@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: taraaleung
tweet_created: 2015-02-22 19:41:41 -0800
tweet_location: Salt Lake City, USA
text:
@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JesseSheriff
tweet_created: 2015-02-22 19:41:47 -0800
tweet_location: West Palm Beach
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: LukeWyckoff
tweet_created: 2015-02-22 19:42:23 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir   A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jwat1107
tweet_created: 2015-02-22 19:42:25 -0800
tweet_location: tejas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Rianne1
tweet_created: 2015-02-22 19:42:43 -0800
user_timezone: Bern
text:
@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: AdamJBerry
tweet_created: 2015-02-22 19:43:14 -0800
tweet_location: Provincetown Ma
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: biscuittmfs
tweet_created: 2015-02-22 19:43:28 -0800
tweet_location: NY - SoFlo - The Tardis
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir you should partner w/ a different hotel in PHL, the clarion is proving to be very difficult &amp; not customer friendly


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: joerago
tweet_created: 2015-02-22 19:43:52 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Yes, but should be able to get a push notification via the app if I’m logged in and on a trip. Email/text is so 2010 😥.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: cbratch67
tweet_created: 2015-02-22 19:44:05 -0800
text:
@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: pdubs411
tweet_created: 2015-02-22 19:44:45 -0800
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir found out my flight tomorrow was Cancelled Flightled &amp; got in the queue for a callback 3.5 hours ago…still nothing. Can I get rebooked??


airline_sentiment: positive
airline: Southwest
name: sahandmirza
tweet_created: 2015-02-22 19:45:32 -0800
tweet_location: San Francisco, CA
text:
@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight


airline_sentiment: negative
negativereason: longlines
airline: American
name: zinnian0
tweet_coord: [25.7977857, -80.2809721]
tweet_created: 2015-02-22 19:45:35 -0800
user_timezone: Atlantic Time (Canada)
text:
@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: kaobrien812
tweet_created: 2015-02-22 19:48:03 -0800
tweet_location: Medford, MA
text:
@united that's not good enough for all of us affected by the awful organization and timing and have now been set back


airline_sentiment: neutral
airline: Delta
name: AdamJBerry
tweet_created: 2015-02-22 19:48:41 -0800
tweet_location: Provincetown Ma
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: JoeRychalsky
tweet_created: 2015-02-22 19:50:31 -0800
tweet_location: Wilmington, Delaware
user_timezone: Eastern Time (US & Canada)
text:
@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?


airline_sentiment: neutral
airline: United
name: JasonArbaugh
tweet_created: 2015-02-22 19:50:38 -0800
text:
@united Why have airlines always told us they can't open a cabin door once it has been closed?  This plane has done it 3 times tonight.


airline_sentiment: neutral
airline: US Airways
name: bradfordradio
tweet_created: 2015-02-22 19:51:19 -0800
text:
@USAirways Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: Court0711
tweet_created: 2015-02-22 19:52:26 -0800
tweet_location: Kansas City
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir It was never really "lost" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: rlgeraets
tweet_created: 2015-02-22 19:52:29 -0800
text:
@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: rebeccafrack
tweet_created: 2015-02-22 19:53:41 -0800
tweet_location: Monkton, Maryland
user_timezone: Eastern Time (US & Canada)
text:
@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: squishtine
tweet_created: 2015-02-22 19:54:09 -0800
text:
@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: alxmdavis
tweet_created: 2015-02-22 19:54:18 -0800
tweet_location: Montgomery Al
text:
@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: JoeMcMullenJr
tweet_created: 2015-02-22 19:54:22 -0800
tweet_location: MA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I paid extra $ for my seat &amp; the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: monumentsinking
tweet_created: 2015-02-22 19:54:37 -0800
tweet_location: PDX JFK SFO BDL
user_timezone: Pacific Time (US & Canada)
text:
.@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories 😡😤😖😲😩


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: EAFiedler
tweet_created: 2015-02-22 19:54:46 -0800
tweet_location: Philly
user_timezone: Eastern Time (US & Canada)
text:
@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?


airline_sentiment: positive
airline: American
name: georgetietjen
tweet_created: 2015-02-22 19:56:45 -0800
text:
@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.


airline_sentiment: neutral
airline: United
name: NancyDiaznancyn
tweet_coord: [-38.0269936, 145.2110041]
tweet_created: 2015-02-22 19:57:23 -0800
text:
@united Hi.  My relative's Flight Booking Problems number is MY8YB4.  Her name is Clarita Jaramillo Mejia.  Thank you


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: TheMarkyMarq
tweet_created: 2015-02-22 19:59:07 -0800
tweet_location: Connecticut
text:
@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a "courtesy report"


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Chudokab
tweet_created: 2015-02-22 19:59:39 -0800
text:
@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: WillBursch
tweet_created: 2015-02-22 19:59:47 -0800
tweet_location: Aurora, OH
user_timezone: Quito
text:
@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: FrankoBlanco
tweet_created: 2015-02-22 20:00:10 -0800
tweet_location: South Florida
text:
@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: PDQuigley
tweet_created: 2015-02-22 20:01:07 -0800
tweet_location: Washington, D.C.
text:
@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: WillBursch
tweet_created: 2015-02-22 20:03:18 -0800
tweet_location: Aurora, OH
user_timezone: Quito
text:
@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: PeterPiatetsky
tweet_created: 2015-02-22 20:03:29 -0800
tweet_location: Nebraska
user_timezone: Eastern Time (US & Canada)
text:
@USAirways we flew out, through and into good weather. when we landed,  another technical issue with gate. improve service or lose customers


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: SomuchWhit
tweet_created: 2015-02-22 20:03:37 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Steeee___
tweet_created: 2015-02-22 20:03:51 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: JasonArbaugh
tweet_created: 2015-02-22 20:04:52 -0800
text:
@united the delay is due to customer service for 20 people?  What about the DIS-SERVICE you provided for 100+?  #FlightFail #Hour20Delay


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: PDQuigley
tweet_created: 2015-02-22 20:05:16 -0800
tweet_location: Washington, D.C.
text:
@AmericanAir - I am Platinum.  I am flying USAir and they have stranded me in CLT.  Not answering phones. Did not rebook me.  Please help?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: m_appel
tweet_created: 2015-02-22 20:06:32 -0800
tweet_location: Washington DC
user_timezone: Central Time (US & Canada)
text:
@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: kburke1122
tweet_coord: [33.80598632, -118.36571615]
tweet_created: 2015-02-22 20:06:39 -0800
user_timezone: Pacific Time (US & Canada)
text:
@USAirways I'm tired of paying for luggage &amp; less than stellar customer service @AmericanAir. #notafanofyourmerger


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: LaurenCSands
tweet_created: 2015-02-22 20:06:57 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: patlee
tweet_created: 2015-02-22 20:07:07 -0800
tweet_location: Bay Area, CA
user_timezone: Pacific Time (US & Canada)
text:
@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: BALLarsen
tweet_coord: [29.98378319, -95.33473143]
tweet_created: 2015-02-22 20:07:20 -0800
tweet_location: Danville CA
text:
@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: C2Next
tweet_created: 2015-02-22 20:07:31 -0800
tweet_location: St. Louis, Mo
user_timezone: Central Time (US & Canada)
text:
@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: thebadvillain
tweet_created: 2015-02-22 20:08:05 -0800
text:
@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground.  #liars #united


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: EAFiedler
tweet_created: 2015-02-22 20:08:16 -0800
tweet_location: Philly
user_timezone: Eastern Time (US & Canada)
text:
@USAirways flight #703 Philly -&gt; Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: ssapol5722
tweet_created: 2015-02-22 20:08:30 -0800
tweet_location: New Jersey
user_timezone: Quito
text:
@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: crsmoore
tweet_created: 2015-02-22 20:08:36 -0800
tweet_location: USA / The World
user_timezone: Eastern Time (US & Canada)
text:
@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: georgetietjen
tweet_created: 2015-02-22 20:08:49 -0800
text:
@AmericanAir Thanks. Two hours to go inflight, then hotel.  Hang in there with all the DFW travel delays AA team.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Nic_Thoman23
tweet_coord: [45.67922693, -111.04839797]
tweet_created: 2015-02-22 20:11:02 -0800
tweet_location: GLP
user_timezone: Eastern Time (US & Canada)
text:
@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ThatLittleAnt
tweet_created: 2015-02-22 20:12:02 -0800
tweet_location: New Haven, CT
user_timezone: Eastern Time (US & Canada)
text:
“@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: scottychadwick
tweet_created: 2015-02-22 20:13:32 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: MicMontgomery
tweet_created: 2015-02-22 20:16:09 -0800
tweet_location: Kansas City, MO
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: ursus_marit
tweet_created: 2015-02-22 20:19:25 -0800
tweet_location: The Last Floater
user_timezone: Pacific Time (US & Canada)
text:
@USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: tryingitout1357
tweet_created: 2015-02-22 20:19:56 -0800
user_timezone: Alaska
text:
@AmericanAir wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: WillBursch
tweet_created: 2015-02-22 20:21:11 -0800
tweet_location: Aurora, OH
user_timezone: Quito
text:
@SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: KarineDelage
tweet_coord: [43.6950263, -79.3457844]
tweet_created: 2015-02-22 20:21:50 -0800
tweet_location: Toronto,Montreal,L.A,NY
user_timezone: Quito
text:
@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE 😤#ANGRY


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: clara_ennist
tweet_created: 2015-02-22 20:22:30 -0800
tweet_location: Arlington, VA
text:
@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta


airline_sentiment: positive
airline: Virgin America
name: ptbrodie
tweet_created: 2015-02-22 20:23:27 -0800
tweet_location: San Francisco
text:
@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: clara_ennist
tweet_created: 2015-02-22 20:23:52 -0800
tweet_location: Arlington, VA
text:
@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid.


airline_sentiment: positive
airline: American
name: joeyquart
tweet_created: 2015-02-22 20:24:41 -0800
tweet_location: Buda Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: WillBursch
tweet_created: 2015-02-22 20:25:32 -0800
tweet_location: Aurora, OH
user_timezone: Quito
text:
@SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: johnmsanchez
tweet_created: 2015-02-22 20:25:57 -0800
tweet_location: Seattle, WA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.


airline_sentiment: positive
airline: American
name: nlrphoto
tweet_created: 2015-02-22 20:26:17 -0800
text:
“@AmericanAir: @nlrphoto Those are very beautiful photos!” Thx! Would marketing dept be interested in buying?


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: LanaFBernstein
tweet_created: 2015-02-22 20:27:13 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: _ItsMeHollywood
tweet_created: 2015-02-22 20:27:54 -0800
text:
@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys 💔😪


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MeganStephens74
tweet_created: 2015-02-22 20:28:21 -0800
tweet_location: Philadelphia, PA
user_timezone: Atlantic Time (Canada)
text:
@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: ScoJo262
tweet_created: 2015-02-22 20:29:04 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: Aero0729
tweet_created: 2015-02-22 20:29:07 -0800
text:
@united bull crap.  I spent $600 on a recent trip.  That's not small change. I got 10,000 AA miles.  Would have only been 6600 UA


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: theEnergyMads
tweet_created: 2015-02-22 20:29:32 -0800
tweet_location: University of Vermont
text:
@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: patlee
tweet_created: 2015-02-22 20:29:39 -0800
tweet_location: Bay Area, CA
user_timezone: Pacific Time (US & Canada)
text:
@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Aero0729
tweet_created: 2015-02-22 20:29:44 -0800
text:
@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: MeganStephens74
tweet_created: 2015-02-22 20:30:06 -0800
tweet_location: Philadelphia, PA
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: wittmania
tweet_created: 2015-02-22 20:31:09 -0800
tweet_location: Lincoln, NE
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: chocolossus
tweet_created: 2015-02-22 20:31:17 -0800
tweet_location: Vancouver, CA
text:
@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: MeganStephens74
tweet_created: 2015-02-22 20:31:58 -0800
tweet_location: Philadelphia, PA
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though...


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: MeganStephens74
tweet_created: 2015-02-22 20:32:41 -0800
tweet_location: Philadelphia, PA
user_timezone: Atlantic Time (Canada)
text:
@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no...


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: PopsCutrona
tweet_created: 2015-02-22 20:33:07 -0800
tweet_location: San Francisco, Ca
user_timezone: Pacific Time (US & Canada)
text:
@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?


airline_sentiment: neutral
airline: American
name: roblasvegas
tweet_created: 2015-02-22 20:33:11 -0800
tweet_location: Las Vegas
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Thank you for the response.  When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: BubbaLucius
tweet_created: 2015-02-22 20:33:27 -0800
tweet_location: OP NY
text:
@JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it.  5 minutes.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: MeganStephens74
tweet_created: 2015-02-22 20:33:27 -0800
tweet_location: Philadelphia, PA
user_timezone: Atlantic Time (Canada)
text:
@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MeganStephens74
tweet_created: 2015-02-22 20:35:37 -0800
tweet_location: Philadelphia, PA
user_timezone: Atlantic Time (Canada)
text:
@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MeganStephens74
tweet_created: 2015-02-22 20:36:12 -0800
tweet_location: Philadelphia, PA
user_timezone: Atlantic Time (Canada)
text:
@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: mjsorci
tweet_created: 2015-02-22 20:37:16 -0800
text:
@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Taylorgnomey
tweet_created: 2015-02-22 20:37:23 -0800
text:
@AmericanAir I'm home &amp; only 9hr Late Flight.  No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: MeganStephens74
tweet_created: 2015-02-22 20:37:48 -0800
tweet_location: Philadelphia, PA
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else


airline_sentiment: positive
airline: American
name: the_Dyp
tweet_created: 2015-02-22 20:38:18 -0800
tweet_location: Madison, WI
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!


airline_sentiment: positive
airline: Delta
name: cwolicki
tweet_created: 2015-02-22 20:39:39 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: MeganStephens74
tweet_created: 2015-02-22 20:39:58 -0800
tweet_location: Philadelphia, PA
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MeganStephens74
tweet_created: 2015-02-22 20:40:40 -0800
tweet_location: Philadelphia, PA
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: brooklynbrood
tweet_coord: [40.67072447, -73.97727422]
tweet_created: 2015-02-22 20:40:41 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: MelCMP
tweet_created: 2015-02-22 20:40:43 -0800
tweet_location: Pennsylvania
user_timezone: Eastern Time (US & Canada)
text:
@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: nickcunningham1
tweet_created: 2015-02-22 20:40:46 -0800
tweet_location: Washington D.C.
text:
@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?


airline_sentiment: neutral
airline: US Airways
name: TweetsByTrav
tweet_created: 2015-02-22 20:40:48 -0800
text:
@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: ricapotomus
tweet_created: 2015-02-22 20:42:03 -0800
tweet_location: Phoenixville, Pa
user_timezone: Eastern Time (US & Canada)
text:
@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL &amp; bag didn't make it


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: wadekoehler
tweet_created: 2015-02-22 20:42:26 -0800
tweet_location: Bloomington, IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: MelCMP
tweet_created: 2015-02-22 20:43:46 -0800
tweet_location: Pennsylvania
user_timezone: Eastern Time (US & Canada)
text:
@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: troubledsoul99
tweet_created: 2015-02-22 20:44:36 -0800
tweet_location: Raleigh, NC
text:
@AmericanAir I'm still on hold if you're wondering...  4 hours 37 minutes and counting.  #ServiceFail #OnHoldForever #Suboptimal


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: dogbuckeye
tweet_created: 2015-02-22 20:44:57 -0800
text:
@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours.  3 diff agents each w/ different information, frustrating, kept getting txfd...


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: RishiKumar8
tweet_created: 2015-02-22 20:45:46 -0800
user_timezone: Quito
text:
@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MelCMP
tweet_created: 2015-02-22 20:46:38 -0800
tweet_location: Pennsylvania
user_timezone: Eastern Time (US & Canada)
text:
@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: troubledsoul99
tweet_created: 2015-02-22 20:46:42 -0800
tweet_location: Raleigh, NC
text:
@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: mjsorci
tweet_created: 2015-02-22 20:46:49 -0800
text:
@AmericanAir I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jparkermastin
tweet_created: 2015-02-22 20:47:46 -0800
text:
@SouthwestAir @jparkermastin  customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking


airline_sentiment: neutral
airline: American
name: Cbarker5
tweet_created: 2015-02-22 20:48:05 -0800
tweet_location: Kingsville, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: wadekoehler
tweet_created: 2015-02-22 20:48:14 -0800
tweet_location: Bloomington, IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent.  Never flying AA again if can be avoided #fail #pathetic


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Joe_Curry
tweet_created: 2015-02-22 20:48:21 -0800
tweet_location: Austin
user_timezone: Central Time (US & Canada)
text:
@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: meeems22
tweet_created: 2015-02-22 20:49:02 -0800
text:
@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sarrraright
tweet_created: 2015-02-22 20:49:11 -0800
tweet_location: Cathedral Heights
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I have "continued contacting" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: OnePoundOne
tweet_created: 2015-02-22 20:50:38 -0800
tweet_location: Chicago
text:
@AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life...


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: LaurieAnnFoster
tweet_created: 2015-02-22 20:50:55 -0800
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir lies,lies,lies.  Worst travel experience of my life. Day 2 no clothes on vaca.  #lostluggage #unprofessional #pit #mia


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: castellarin1126
tweet_created: 2015-02-22 20:51:21 -0800
text:
@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow.  No snow on weather map!!!  WTF!!!


airline_sentiment: neutral
airline: American
name: jsgrodanfields
tweet_created: 2015-02-22 20:52:23 -0800
tweet_location: ATX
text:
@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: hellodukesy
tweet_created: 2015-02-22 20:52:26 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MrDrewcoleman
tweet_created: 2015-02-22 20:53:10 -0800
tweet_location: Louisiana
user_timezone: Eastern Time (US & Canada)
text:
@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Mrodri0173
tweet_created: 2015-02-22 20:53:38 -0800
tweet_location: Miami Beach, Florida
text:
@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: BrianMullane
tweet_created: 2015-02-22 20:54:37 -0800
tweet_location: 52.315477,4.995852
user_timezone: Eastern Time (US & Canada)
text:
@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: almaaa08
tweet_created: 2015-02-22 20:54:49 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: KateMary
tweet_created: 2015-02-22 20:56:28 -0800
tweet_location: Wayne,PA USA
text:
@USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg


airline_sentiment: neutral
airline: Delta
name: castellarin1126
tweet_created: 2015-02-22 20:58:13 -0800
text:
@JetBlue I understand delays.  We are all looking at a tv monitor at ur gate and it says current conditions are snow, hence delay.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: PopsCutrona
tweet_created: 2015-02-22 20:58:20 -0800
tweet_location: San Francisco, Ca
user_timezone: Pacific Time (US & Canada)
text:
@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2


airline_sentiment: neutral
airline: United
name: D_WaYnE_01
tweet_created: 2015-02-22 20:59:11 -0800
text:
@united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: ljtypes
tweet_created: 2015-02-22 21:01:46 -0800
tweet_location: H-town
text:
@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ljtypes
tweet_created: 2015-02-22 21:02:15 -0800
tweet_location: H-town
text:
@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: ljtypes
tweet_created: 2015-02-22 21:02:54 -0800
tweet_location: H-town
text:
@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: hart0277
tweet_created: 2015-02-22 21:03:09 -0800
tweet_location: Chicago
text:
@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: ljtypes
tweet_created: 2015-02-22 21:03:25 -0800
tweet_location: H-town
text:
@united was forced  to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: kyles32
tweet_created: 2015-02-22 21:03:39 -0800
text:
@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.


airline_sentiment: positive
airline: American
name: m0nica
tweet_created: 2015-02-22 21:03:41 -0800
tweet_location: Cambridge, MA
user_timezone: Mid-Atlantic
text:
@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: BALLarsen
tweet_created: 2015-02-22 21:03:48 -0800
tweet_location: Danville CA
text:
@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: anniemccleary
tweet_created: 2015-02-22 21:05:23 -0800
user_timezone: Brisbane
text:
@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: deltabrav0
tweet_coord: [36.08161548, -115.14959772]
tweet_created: 2015-02-22 21:05:29 -0800
tweet_location: ÜT: 31.333857,-94.724549
user_timezone: Central Time (US & Canada)
text:
@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: hart0277
tweet_created: 2015-02-22 21:05:57 -0800
tweet_location: Chicago
text:
@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: JSvochak
tweet_created: 2015-02-22 21:06:20 -0800
text:
@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.


airline_sentiment: positive
airline: United
name: sdpurv
tweet_created: 2015-02-22 21:10:12 -0800
tweet_location: Canada
user_timezone: Mountain Time (US & Canada)
text:
@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: RyanBeydler
tweet_created: 2015-02-22 21:10:47 -0800
tweet_location: Nashville & Memphis
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: ScoobyLoo4572
tweet_created: 2015-02-22 21:12:01 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: STPVRITCK
tweet_created: 2015-02-22 21:14:00 -0800
tweet_location: LS ❤️
user_timezone: Central Time (US & Canada)
text:
@USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.


airline_sentiment: neutral
airline: Southwest
name: Barbee72
tweet_created: 2015-02-22 21:14:45 -0800
text:
@SouthwestAir Just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: urduckcommander
tweet_created: 2015-02-22 21:15:08 -0800
user_timezone: Quito
text:
@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ubanks
tweet_created: 2015-02-22 21:15:29 -0800
tweet_location: Philly Yo
user_timezone: Eastern Time (US & Canada)
text:
@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: nsj
tweet_created: 2015-02-22 21:15:29 -0800
tweet_location: Raleigh, NC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sannimaarit
tweet_created: 2015-02-22 21:16:59 -0800
tweet_location: Finn between Detroit & Toledo
user_timezone: Helsinki
text:
@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: wkuttruff
tweet_created: 2015-02-22 21:17:06 -0800
tweet_location: Merion, PA
user_timezone: Eastern Time (US & Canada)
text:
@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: HHredd
tweet_created: 2015-02-22 21:17:30 -0800
tweet_location: Midlothian, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: WheelsUpDDD
tweet_created: 2015-02-22 21:17:33 -0800
tweet_location: San Francisco, CA
text:
@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac.  Some water would be nice.  Where's your manners?


airline_sentiment: neutral
airline: American
name: iflyplaces
tweet_created: 2015-02-22 21:19:42 -0800
user_timezone: Quito
text:
@AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: jsulli12
tweet_created: 2015-02-22 21:20:19 -0800
text:
@AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: cd_mcfadden
tweet_created: 2015-02-22 21:20:26 -0800
tweet_location: Birmingham, AL
text:
@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: OrygunPride
tweet_created: 2015-02-22 21:20:30 -0800
text:
@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx


airline_sentiment: neutral
airline: Southwest
name: Strangeluvcraft
tweet_created: 2015-02-22 21:21:03 -0800
text:
@southwestair,  kudos to your rep "Patricia" at gate B11 this Sunday morning at #Chicago #Midway #MDW,… http://t.co/MmCWkqp2gy


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: CourtneyyKay
tweet_created: 2015-02-22 21:22:50 -0800
tweet_location: Michigan ➡️ Florida
user_timezone: Eastern Time (US & Canada)
text:
@USAirways it still says that I can't check into my flight because the information is incorrect but everything is entered correctly


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MarcusLake31
tweet_coord: [39.84911904, -104.67447584]
tweet_created: 2015-02-22 21:23:50 -0800
user_timezone: Sydney
text:
@united You are a F&amp;$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: _rtuck
tweet_created: 2015-02-22 21:25:10 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir  I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: castellarin1126
tweet_created: 2015-02-22 21:25:28 -0800
text:
@jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ttt312
tweet_created: 2015-02-22 21:25:49 -0800
tweet_location: Sloop
text:
@AmericanAir How is hanging up on customers because of "high volume" customer service? Tried to resolve via DM-still waiting.So bad. #aafail


airline_sentiment: neutral
airline: American
name: jbs94123
tweet_created: 2015-02-22 21:27:01 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: nigelcornwallis
tweet_created: 2015-02-22 21:27:15 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united  bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Frqtflyer1
tweet_created: 2015-02-22 21:29:22 -0800
user_timezone: Arizona
text:
@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: hovy5019
tweet_created: 2015-02-22 21:29:57 -0800
text:
@AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?


airline_sentiment: positive
airline: American
name: sebrown
tweet_created: 2015-02-22 21:31:15 -0800
tweet_location: Boston, MA USA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: intel_jim
tweet_created: 2015-02-22 21:34:21 -0800
tweet_location: Phoenix, Arizona USA
user_timezone: Arizona
text:
@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (&amp; me.)


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: s_branton
tweet_created: 2015-02-22 21:35:53 -0800
text:
@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!


airline_sentiment: positive
airline: American
name: WilliamMulock
tweet_created: 2015-02-22 21:36:55 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: LIGal19
tweet_created: 2015-02-22 21:38:30 -0800
tweet_location: ÜT: 40.881241,-73.107717
user_timezone: Quito
text:
@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: Daaaaaaang16
tweet_created: 2015-02-22 21:40:37 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &amp;$250


airline_sentiment: positive
airline: American
name: Hoffbuhr
tweet_created: 2015-02-22 21:40:43 -0800
user_timezone: Arizona
text:
@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Daaaaaaang16
tweet_created: 2015-02-22 21:41:18 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: maykaynvwd
tweet_created: 2015-02-22 21:41:57 -0800
text:
@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: teamcrafty
tweet_created: 2015-02-22 21:42:41 -0800
tweet_location: Grand Rapids
user_timezone: Quito
text:
@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight.  #unacceptable #ORD


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: RenkCathy
tweet_created: 2015-02-22 21:42:42 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage.  Monika at MWA needs a PR lesson


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Daaaaaaang16
tweet_created: 2015-02-22 21:44:58 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: lminboston
tweet_created: 2015-02-22 21:45:41 -0800
text:
@USAirways  ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: jillhelsel8
tweet_created: 2015-02-22 21:45:52 -0800
text:
@USAirways yet again your staff in Philadelphia  failed to send my luggage home with me. #alwayshappensthere #angrytraveler


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Alauric_21
tweet_created: 2015-02-22 21:45:56 -0800
tweet_location: ImInMiamiBitch
user_timezone: Central Time (US & Canada)
text:
@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ClaudiaMarrufo
tweet_created: 2015-02-22 21:46:21 -0800
tweet_location: EP TX
user_timezone: Pacific Time (US & Canada)
text:
@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: cofc98grad
tweet_created: 2015-02-22 21:48:13 -0800
text:
@AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JaimConn
tweet_created: 2015-02-22 21:49:18 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: LeslieWolfson
tweet_created: 2015-02-22 21:53:49 -0800
tweet_location: Miami Beach
user_timezone: Central Time (US & Canada)
text:
@AmericanAir  you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: MrShea
tweet_created: 2015-02-22 21:55:22 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue appreciate the response but already spoke to a MCO and their response was "There is nothing we can do" idk if that's what you mean


airline_sentiment: positive
airline: American
name: MHS80
tweet_created: 2015-02-22 21:55:40 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: LeslieWolfson
tweet_created: 2015-02-22 21:55:55 -0800
tweet_location: Miami Beach
user_timezone: Central Time (US & Canada)
text:
@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: KindofLuke
tweet_created: 2015-02-22 21:56:44 -0800
text:
@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: ImanHabibi
tweet_created: 2015-02-22 21:57:03 -0800
tweet_location: Vancouver - Ann Arbor
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: travelpro888
tweet_created: 2015-02-22 21:59:17 -0800
text:
@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: excake
tweet_created: 2015-02-22 22:00:15 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: BeyondStatusQuo
tweet_created: 2015-02-22 22:01:17 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Frqtflyer1
tweet_created: 2015-02-22 22:01:40 -0800
user_timezone: Arizona
text:
@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat?  Why is it announced to leave it for rollers? Thx


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: excake
tweet_created: 2015-02-22 22:01:48 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: BeyondStatusQuo
tweet_created: 2015-02-22 22:02:27 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: janetmcq
tweet_created: 2015-02-22 22:02:51 -0800
tweet_location: Memphis, TN
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: LeslieWolfson
tweet_created: 2015-02-22 22:02:54 -0800
tweet_location: Miami Beach
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service


airline_sentiment: neutral
airline: American
name: 219jondn
tweet_created: 2015-02-22 22:04:20 -0800
tweet_location: Charlotte, NC | Köln, NRW
user_timezone: Quito
text:
@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: maykaynvwd
tweet_created: 2015-02-22 22:04:21 -0800
text:
@JetBlue Woo! Update! Flight 915 is now possibly delayed by more than 2hrs!  Power of positive thinking, people.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: excake
tweet_created: 2015-02-22 22:05:03 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: andyellwood
tweet_created: 2015-02-22 22:06:52 -0800
tweet_location: New York, New York
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: melonbee
tweet_created: 2015-02-22 22:07:31 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MeereeneseKnot
tweet_created: 2015-02-22 22:07:49 -0800
text:
@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back &amp; it says it'll be 2 more hours.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: daviddtwu
tweet_created: 2015-02-22 22:07:53 -0800
tweet_location: dallas, TX
text:
@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: kathtrn
tweet_created: 2015-02-22 22:09:12 -0800
text:
@AmericanAir  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: BKnowles314
tweet_created: 2015-02-22 22:10:04 -0800
tweet_location: St. Louis MO
text:
@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: troubledsoul99
tweet_created: 2015-02-22 22:10:05 -0800
tweet_location: Raleigh, NC
text:
@AmericanAir ... Do I have to even say anything?  Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: usagibrian
tweet_created: 2015-02-22 22:11:07 -0800
tweet_location: San Francisco CA
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: ChrisPinTX
tweet_created: 2015-02-22 22:11:27 -0800
user_timezone: Central Time (US & Canada)
text:
@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.


airline_sentiment: positive
airline: Delta
name: KnockoutOC
tweet_coord: [33.7008468, -118.0192094]
tweet_created: 2015-02-22 22:13:14 -0800
tweet_location: New York City
user_timezone: Atlantic Time (Canada)
text:
@JetBlue last sleep in Cali... back to JFK tomorrow night.  Looking forward to an another amazing flight with you all :)


airline_sentiment: neutral
airline: American
name: MusseZam
tweet_created: 2015-02-22 22:13:21 -0800
text:
@AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: toromiller
tweet_created: 2015-02-22 22:14:09 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@united why do you want me to be loyal  if don't let me carry on my bag that easily fits in overhead


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: melissamassello
tweet_created: 2015-02-22 22:15:27 -0800
tweet_location: Austin, TX
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Also, been on hold for 30 minutes with your "customer service" to find out when my new flight is scheduled bc your site SUCKS


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: meeems22
tweet_created: 2015-02-22 22:18:30 -0800
text:
@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United


airline_sentiment: negative
negativereason: longlines
airline: United
name: DudeOfTheHouse
tweet_created: 2015-02-22 22:21:43 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@united If you consider 50 mins for bags @ 10:00pm on a Sunday night "as fast as they can", you should reconsider what you think that means.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: gwen1013
tweet_created: 2015-02-22 22:22:28 -0800
tweet_location: New Haven, CT
text:
@united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Brittlyn_Lea
tweet_coord: [33.40901961, -111.90976239]
tweet_created: 2015-02-22 22:24:12 -0800
user_timezone: Arizona
text:
@AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: esmdesigns
tweet_created: 2015-02-22 22:27:20 -0800
tweet_location: Michigan
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: patlee
tweet_created: 2015-02-22 22:27:35 -0800
tweet_location: Bay Area, CA
user_timezone: Pacific Time (US & Canada)
text:
@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: urduckcommander
tweet_created: 2015-02-22 22:27:37 -0800
user_timezone: Quito
text:
@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MindWarpLLC
tweet_created: 2015-02-22 22:28:13 -0800
tweet_location: El Paso, TX
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir  Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: melissamassello
tweet_created: 2015-02-22 22:28:51 -0800
tweet_location: Austin, TX
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: wast3gate
tweet_created: 2015-02-22 22:29:19 -0800
tweet_location: 41.301208,-81.750618
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: melissamassello
tweet_created: 2015-02-22 22:29:54 -0800
tweet_location: Austin, TX
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir To think that I'm a "Priority Member"! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: wast3gate
tweet_created: 2015-02-22 22:31:15 -0800
tweet_location: 41.301208,-81.750618
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: patrickcota5
tweet_created: 2015-02-22 22:31:41 -0800
text:
@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: hilary33836700
tweet_created: 2015-02-22 22:32:50 -0800
text:
@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&amp;&amp;%$cking plane Ever leaving?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: patrickcota5
tweet_created: 2015-02-22 22:34:15 -0800
text:
@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: LisaMitchL
tweet_created: 2015-02-22 22:34:45 -0800
tweet_location: Indianapolis
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Why offer automated call back option when agent is available only to call me &amp; have me sit on hold? At 12:30am. #onholdfordays


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: MindWarpLLC
tweet_created: 2015-02-22 22:35:11 -0800
tweet_location: El Paso, TX
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: FallNightLights
tweet_created: 2015-02-22 22:35:38 -0800
tweet_location: Detroit - Hampton U.
user_timezone: Quito
text:
@USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: jzinchuk
tweet_created: 2015-02-22 22:35:43 -0800
tweet_location: Seattle, WA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: wsachs
tweet_created: 2015-02-22 22:36:44 -0800
tweet_location: New York/New Jersey depends on
user_timezone: Eastern Time (US & Canada)
text:
@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: hilary33836700
tweet_created: 2015-02-22 22:36:52 -0800
text:
@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: chocolossus
tweet_created: 2015-02-22 22:38:27 -0800
tweet_location: Vancouver, CA
text:
@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: chocolossus
tweet_created: 2015-02-22 22:39:12 -0800
tweet_location: Vancouver, CA
text:
@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: usagibrian
tweet_created: 2015-02-22 22:39:18 -0800
tweet_location: San Francisco CA
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica Use another browser! 2015 &amp; a brand with a reputation built on tech response doesn't have a cross-browser compatible website?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: chocolossus
tweet_created: 2015-02-22 22:40:00 -0800
tweet_location: Vancouver, CA
text:
@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: RyanMoore91
tweet_created: 2015-02-22 22:40:42 -0800
tweet_location: College Park, MD
text:
@SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: chocolossus
tweet_created: 2015-02-22 22:40:47 -0800
tweet_location: Vancouver, CA
text:
@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: JacquieMae08
tweet_created: 2015-02-22 22:41:34 -0800
tweet_location: SD || CA
user_timezone: Arizona
text:
@united One of your workers refused to give me her name as a reference for my notes. Her tone &amp; language was very unprofessional.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: SentieriMelinda
tweet_created: 2015-02-22 22:41:46 -0800
text:
@AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: PopsCutrona
tweet_created: 2015-02-22 22:43:42 -0800
tweet_location: San Francisco, Ca
user_timezone: Pacific Time (US & Canada)
text:
@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: SentieriMelinda
tweet_created: 2015-02-22 22:44:02 -0800
text:
@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: patlee
tweet_created: 2015-02-22 22:45:35 -0800
tweet_location: Bay Area, CA
user_timezone: Pacific Time (US & Canada)
text:
@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: czamkoff
tweet_created: 2015-02-22 22:52:01 -0800
text:
@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jameslardizzone
tweet_created: 2015-02-22 22:54:46 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: rgsager
tweet_created: 2015-02-22 22:58:03 -0800
text:
@AmericanAir-everyone: its been weeks&amp;those dickheads @ AA hadn't contacted me...they lost my checked bag &amp; carryon and haven't offer to pay


airline_sentiment: neutral
airline: United
name: The5y5Adm1n
tweet_created: 2015-02-22 22:58:05 -0800
text:
@united In Ethiopia adopting a child.  Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation)


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: rgsager
tweet_created: 2015-02-22 23:00:07 -0800
text:
@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...&amp; don't  believe their lies!!!!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: JasonArbaugh
tweet_created: 2015-02-22 23:01:05 -0800
text:
@united Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: rgsager
tweet_created: 2015-02-22 23:01:46 -0800
text:
@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: kris_bailey
tweet_created: 2015-02-22 23:04:04 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir my mom’s flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and it’s been 4. I need to go to bed!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: pdxmucci
tweet_created: 2015-02-22 23:04:36 -0800
tweet_location: Portland, OR
text:
@United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: AminahAMajeed
tweet_created: 2015-02-22 23:06:04 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I'm in MEX.  I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: FrederickMassag
tweet_created: 2015-02-22 23:13:41 -0800
tweet_location: 176 Thomas Johnson Drive, #204
user_timezone: Eastern Time (US & Canada)
text:
@united Missed UA1568 connection due 2 mechanical failure UA1543 ("uplink prob"). I will lose ~$400 in clients Mon. How can you compensate?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:14:11 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways hey guys!  Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: farfalla818
tweet_created: 2015-02-22 23:14:16 -0800
tweet_location: Plano, Texas
text:
@AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:14:44 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways you guys are the worst airline I've ever dealt with.  No notifications, no keeping customers updated.  Terrible service


airline_sentiment: positive
airline: American
name: MigsRunner
tweet_created: 2015-02-22 23:14:54 -0800
tweet_location: Boston, MA
text:
@AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:15:15 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:16:24 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:17:25 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!


airline_sentiment: neutral
airline: American
name: TheForwardCabin
tweet_created: 2015-02-22 23:18:12 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:18:22 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:19:10 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways But nope!  Apparently this is the way you guys do business!  I guess I'm flying southwest and her blue from now on.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: huskerjon00
tweet_created: 2015-02-22 23:19:26 -0800
text:
@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: KaraKFox
tweet_created: 2015-02-22 23:19:40 -0800
tweet_location: Dallas, Texas
text:
@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:19:42 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways you guys should be nice and just give your routes to jet blue and southwest.  At least they treat their customers properly.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:20:22 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Like I thought this was America.  When did US Airways start operating under the rules of communist Russia?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:21:03 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways sorry doesn't help.  It's midnight PST.  How in the hell am I still on hold after 90 minutes on customer service line?


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:21:35 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:22:47 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:23:35 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY???  SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mcarroll_
tweet_created: 2015-02-22 23:23:59 -0800
tweet_location: Washington D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up.  Recommend a call back feature.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:25:44 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form.  You guys are the best :)


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: chigirldc
tweet_created: 2015-02-22 23:26:12 -0800
user_timezone: Quito
text:
@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:26:14 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways What was the point of the merger?  Why not just go out of business if your not turning a profit anymore?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:26:39 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways your a miserable airline and your loss of revenue is a reflection of that.  Go extinct.  A merger only delays the inevitable


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: JackieSeigel
tweet_created: 2015-02-22 23:26:48 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long😒


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: krlmnz
tweet_created: 2015-02-22 23:32:15 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: NicoleIn140
tweet_created: 2015-02-22 23:35:08 -0800
tweet_location: Western Massachusetts, USA
user_timezone: Eastern Time (US & Canada)
text:
BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL &amp; back to DC in same time. #unitedairlines


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 23:35:15 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I've flown 6 figured worth of miles in my lifetime.  This was my first and last ever flight on US Airways


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: monumentsinking
tweet_created: 2015-02-22 23:37:25 -0800
tweet_location: PDX JFK SFO BDL
user_timezone: Pacific Time (US & Canada)
text:
.@AmericanAir @USAirways Add insult to injury you guys "misplaced" my bag. 

Can't believe you have to pay money to be treated this poorly.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: Andyba25
tweet_created: 2015-02-22 23:38:12 -0800
tweet_location: South
text:
@USAirways you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me.


airline_sentiment: neutral
airline: American
name: titoebc
tweet_created: 2015-02-22 23:41:28 -0800
text:
@AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TarpsTwin
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-22 23:44:17 -0800
tweet_location: Washington, DC
text:
@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: __XT
tweet_created: 2015-02-22 23:45:54 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: sam4tgl
tweet_created: 2015-02-22 23:50:33 -0800
tweet_location: Pride Rock
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: LorelleEPhoto
tweet_created: 2015-02-22 23:52:12 -0800
user_timezone: Edinburgh
text:
@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing


airline_sentiment: positive
airline: Southwest
name: slemus12
tweet_created: 2015-02-22 23:53:22 -0800
tweet_location: Georgia
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons


airline_sentiment: neutral
airline: American
name: mannes21
tweet_created: 2015-02-22 23:53:24 -0800
tweet_location: ÜT: 47.683801,-122.327443
text:
@AmericanAir please rebook me from Seattle to Columbus Tue 2/24, locator: KARAAX, name: Mitchell M Neuer


airline_sentiment: neutral
airline: Southwest
name: Immafun12
tweet_created: 2015-02-22 23:55:26 -0800
tweet_location: Oregon
user_timezone: Alaska
text:
@SouthwestAir #DestinationDragons @Imaginedragons Scavenger Hunt Vegas, BE READY!!! http://t.co/vHgkiTzSaw


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: christinachime
tweet_created: 2015-02-22 23:58:41 -0800
text:
@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: Mwoodshop
tweet_created: 2015-02-23 00:03:54 -0800
tweet_location: Jerz
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate!  I have patience but none for incompetence.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: christinachime
tweet_created: 2015-02-23 00:04:01 -0800
text:
@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: FatiElo
tweet_created: 2015-02-23 00:04:03 -0800
tweet_location: Londres
user_timezone: Paris
text:
@AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe


airline_sentiment: negative
negativereason: longlines
airline: United
name: eryder
tweet_created: 2015-02-23 00:04:18 -0800
tweet_location: Lexington, Ky
user_timezone: Eastern Time (US & Canada)
text:
@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.)


airline_sentiment: positive
airline: Virgin America
name: SamBrittenham
tweet_created: 2015-02-23 00:06:55 -0800
tweet_location: USA
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: SXSEFoodCo
tweet_created: 2015-02-23 00:08:55 -0800
text:
@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that...


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: jakenemmasmom
tweet_created: 2015-02-23 00:10:31 -0800
text:
@USAirways What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: PiersDenney
tweet_created: 2015-02-23 00:11:44 -0800
tweet_location: Kansas City, MO USA
user_timezone: Central Time (US & Canada)
text:
@AmericanAir No it isn't -  sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were.


airline_sentiment: positive
airline: US Airways
name: jakenemmasmom
tweet_created: 2015-02-23 00:12:16 -0800
text:
@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: christinachime
tweet_created: 2015-02-23 00:13:52 -0800
text:
@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs


airline_sentiment: positive
airline: Virgin America
name: dngoo
tweet_created: 2015-02-23 00:21:40 -0800
tweet_location: Near a park, water, or lights
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: bethany_ft
tweet_created: 2015-02-23 00:22:27 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.


airline_sentiment: positive
airline: Delta
name: RosAnneZ111
tweet_created: 2015-02-23 00:25:40 -0800
tweet_location: California
user_timezone: Arizona
text:
@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!


airline_sentiment: neutral
airline: American
name: dkar84
tweet_created: 2015-02-23 00:28:30 -0800
tweet_location: Renton, WA
text:
@AmericanAir can you use the aa credit platinum select world mastercard for Alaska flights?  Or just american?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: earthXplorer
tweet_created: 2015-02-23 00:33:04 -0800
tweet_location: Miami, Fl. USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: BrendanPFarrell
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 00:34:35 -0800
tweet_location: New York/New Jersey
user_timezone: Eastern Time (US & Canada)
text:
@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power &amp; lifevests on the floor #UA992 …


airline_sentiment: positive
airline: Virgin America
name: SkateMamas
tweet_created: 2015-02-23 00:35:42 -0800
tweet_location: Los Angeles, CA
text:
@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: jhoblitt
tweet_created: 2015-02-23 00:41:55 -0800
tweet_location: Tucson, AZ
user_timezone: Arizona
text:
@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: carlacrooker
tweet_created: 2015-02-23 00:45:27 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: Indy2Bangkok
tweet_created: 2015-02-23 00:46:40 -0800
tweet_location: Indiana
user_timezone: Atlantic Time (Canada)
text:
@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: TimBouhour
tweet_created: 2015-02-23 00:48:17 -0800
tweet_location: Raleigh, NC
text:
@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight


airline_sentiment: positive
airline: United
name: Veronique956
tweet_created: 2015-02-23 00:54:33 -0800
tweet_location: Brownsville, Tx
user_timezone: Eastern Time (US & Canada)
text:
@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: gubelmom
tweet_created: 2015-02-23 00:54:39 -0800
tweet_location: world
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: br0hith
tweet_created: 2015-02-23 00:54:59 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir is terrible, my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: EyeOfTheGate
tweet_created: 2015-02-23 01:03:53 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Rom55Weber
tweet_created: 2015-02-23 01:09:54 -0800
user_timezone: Paris
text:
@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)


airline_sentiment: neutral
airline: Delta
name: chuxtapose
tweet_created: 2015-02-23 01:10:02 -0800
tweet_location: Las Vegas
user_timezone: Pacific Time (US & Canada)
text:
Happy for SFO, but hopefully you'll add PDX soon “@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!”


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Rom55Weber
tweet_created: 2015-02-23 01:10:52 -0800
user_timezone: Paris
text:
@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2)


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Rom55Weber
tweet_created: 2015-02-23 01:11:54 -0800
user_timezone: Paris
text:
@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: LeoSouza1977
tweet_created: 2015-02-23 01:13:56 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Rom55Weber
tweet_created: 2015-02-23 01:14:55 -0800
user_timezone: Paris
text:
@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4)


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: Allieism_
tweet_created: 2015-02-23 01:17:20 -0800
tweet_location: Bay Area, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: seamswrite
tweet_created: 2015-02-23 01:17:48 -0800
text:
@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: KottemannFYW
tweet_created: 2015-02-23 01:23:26 -0800
tweet_location: Lafayette, LA
text:
@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sarahruthbrady
tweet_created: 2015-02-23 01:24:56 -0800
text:
@AmericanAir @Cowboycerrone You apologise for HIS frustrations &amp; HIS disappointment but NOT your terrible service? #BlameShiftOverload


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Rom55Weber
tweet_created: 2015-02-23 01:26:07 -0800
user_timezone: Paris
text:
@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6)


airline_sentiment: neutral
airline: American
name: KoolFatKat
tweet_created: 2015-02-23 01:26:42 -0800
text:
@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: jnml
tweet_created: 2015-02-23 01:32:04 -0800
text:
@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail


airline_sentiment: neutral
airline: American
name: miffSC
tweet_created: 2015-02-23 01:36:03 -0800
tweet_location: http://about.me/miffsc
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: DavidWLocke
tweet_created: 2015-02-23 01:38:41 -0800
tweet_location: San Antonio, Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: flemmingerin
tweet_created: 2015-02-23 01:43:07 -0800
tweet_location: San Diego
text:
@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: flemmingerin
tweet_created: 2015-02-23 01:45:56 -0800
tweet_location: San Diego
text:
@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: billysharp022
tweet_created: 2015-02-23 01:48:26 -0800
tweet_location: Effingham, IL
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: flemmingerin
tweet_created: 2015-02-23 01:50:49 -0800
tweet_location: San Diego
text:
@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: julieb2306
tweet_created: 2015-02-23 02:00:29 -0800
tweet_location: Glasgow / Scotland
user_timezone: Casablanca
text:
@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!


airline_sentiment: neutral
airline: American
name: flemmingerin
tweet_created: 2015-02-23 02:00:55 -0800
tweet_location: San Diego
text:
@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the


airline_sentiment: neutral
airline: American
name: flemmingerin
tweet_created: 2015-02-23 02:01:25 -0800
tweet_location: San Diego
text:
@AmericanAir airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: AebischerDrew
tweet_created: 2015-02-23 02:02:00 -0800
tweet_location: Illinos
text:
@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: UNTAudra
tweet_created: 2015-02-23 02:03:37 -0800
tweet_location: texas
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay.


airline_sentiment: neutral
airline: American
name: kcgent
tweet_created: 2015-02-23 02:09:00 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd.


airline_sentiment: negative
negativereason: longlines
airline: United
name: kennykhlee
tweet_created: 2015-02-23 02:09:51 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: Peakway3
tweet_created: 2015-02-23 02:10:01 -0800
tweet_location: North Carolina
text:
@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: tessabusenius
tweet_created: 2015-02-23 02:13:16 -0800
tweet_location: Edmonton
text:
@AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: flemmingerin
tweet_created: 2015-02-23 02:14:12 -0800
tweet_location: San Diego
text:
@AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me 😭


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: tessabusenius
tweet_created: 2015-02-23 02:15:19 -0800
tweet_location: Edmonton
text:
@USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: tessabusenius
tweet_created: 2015-02-23 02:17:21 -0800
tweet_location: Edmonton
text:
@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: tessabusenius
tweet_created: 2015-02-23 02:18:05 -0800
tweet_location: Edmonton
text:
@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: tessabusenius
tweet_created: 2015-02-23 02:22:55 -0800
tweet_location: Edmonton
text:
@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been "reticketed" on.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: CWWMUK
tweet_created: 2015-02-23 02:25:24 -0800
tweet_location: North West of England
text:
@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: flemmingerin
tweet_created: 2015-02-23 02:25:29 -0800
tweet_location: San Diego
text:
@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: harshdouble
tweet_created: 2015-02-23 02:26:37 -0800
text:
@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok?


airline_sentiment: positive
airline: United
name: Bridget__Walsh
tweet_created: 2015-02-23 02:32:30 -0800
tweet_location: Cleveland, Ohio
user_timezone: Atlantic Time (Canada)
text:
@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: BarrelAgedElle
tweet_created: 2015-02-23 02:48:21 -0800
tweet_location: Boston
user_timezone: Central Time (US & Canada)
text:
@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: priyadarshy
tweet_created: 2015-02-23 02:48:26 -0800
tweet_location: US
user_timezone: Quito
text:
@united really 1st flt frm IAD 2 IAH is - Late Flight &amp; -going via Nashville? #inconvenience. Downgraded but not on ticket


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: urduckcommander
tweet_created: 2015-02-23 02:49:17 -0800
user_timezone: Quito
text:
@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: flyneverdies
tweet_created: 2015-02-23 02:49:22 -0800
tweet_location: cali bound
user_timezone: Central Time (US & Canada)
text:
@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: CoffeeCult448
tweet_created: 2015-02-23 02:57:49 -0800
tweet_location: Buffalo/Oakland/Savannah/Ire
text:
@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.


airline_sentiment: neutral
airline: United
name: JoeRychalsky
tweet_created: 2015-02-23 02:59:19 -0800
tweet_location: Wilmington, Delaware
user_timezone: Eastern Time (US & Canada)
text:
@united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: ranmannokc
tweet_created: 2015-02-23 02:59:33 -0800
tweet_location: Oklahoma City
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: MarcusLake31
tweet_coord: [39.24541389, -106.88172648]
tweet_created: 2015-02-23 03:00:21 -0800
user_timezone: Sydney
text:
@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS


airline_sentiment: positive
airline: Virgin America
name: tstashajones
tweet_created: 2015-02-23 03:01:39 -0800
tweet_location: Halifax, Nova Scotia, Canada
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives &amp; a comfortable flying experience


airline_sentiment: positive
airline: American
name: TimMoore
tweet_created: 2015-02-23 03:03:42 -0800
tweet_location: New York | Hong Kong
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: patrickcota5
tweet_created: 2015-02-23 03:04:31 -0800
text:
@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: ProConPartners
tweet_created: 2015-02-23 03:06:27 -0800
tweet_location: UK
text:
@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: patrickcota5
tweet_created: 2015-02-23 03:07:01 -0800
text:
@USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else


airline_sentiment: neutral
airline: United
name: thepriceisright
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 03:09:33 -0800
tweet_location: Richmond, VA
user_timezone: Eastern Time (US & Canada)
text:
@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: PatrickGrubbe
tweet_created: 2015-02-23 03:09:49 -0800
tweet_location: Lewis Center, OH
user_timezone: Eastern Time (US & Canada)
text:
@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: erina_jones
tweet_created: 2015-02-23 03:11:12 -0800
tweet_location: London
text:
@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: patrickcota5
tweet_created: 2015-02-23 03:12:26 -0800
text:
@USAirways so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept, as your agent offered little help


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: DanJWillis
tweet_created: 2015-02-23 03:12:45 -0800
tweet_location: my top secret gaming facility
user_timezone: Casablanca
text:
@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: youfancygirl
tweet_created: 2015-02-23 03:13:23 -0800
tweet_location: Park Slope
user_timezone: Central Time (US & Canada)
text:
@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days &amp; no change yet


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: JonGroom90
tweet_created: 2015-02-23 03:15:29 -0800
tweet_location: Bexleyheath
user_timezone: Amsterdam
text:
@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: patrickcota5
tweet_created: 2015-02-23 03:15:39 -0800
text:
@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!


airline_sentiment: neutral
airline: Southwest
name: erhone01
tweet_created: 2015-02-23 03:15:57 -0800
user_timezone: New Caledonia
text:
@SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: BiancaFernet
tweet_created: 2015-02-23 03:16:41 -0800
text:
@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: reallygilly3
tweet_created: 2015-02-23 03:18:13 -0800
tweet_location: Everywhere
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good


airline_sentiment: neutral
airline: American
name: jono_1984
tweet_created: 2015-02-23 03:26:37 -0800
tweet_location: Hertfordshire & London
user_timezone: London
text:
@AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: urduckcommander
tweet_created: 2015-02-23 03:26:49 -0800
user_timezone: Quito
text:
@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: sheilafmaguire
tweet_coord: [36.11203645, -115.17712729]
tweet_created: 2015-02-23 03:27:17 -0800
tweet_location: Scituate, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside &amp; out. #NotHappy


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: harshdouble
tweet_created: 2015-02-23 03:28:42 -0800
text:
@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous


airline_sentiment: neutral
airline: American
name: melaine_cre
tweet_created: 2015-02-23 03:30:11 -0800
tweet_location: Saint Maur des Fossés
user_timezone: Paris
text:
@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas "This feature is currently unavailable" appears ?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: harshdouble
tweet_created: 2015-02-23 03:30:44 -0800
text:
@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Peakway3
tweet_created: 2015-02-23 03:31:33 -0800
tweet_location: North Carolina
text:
@USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: sarahali
tweet_created: 2015-02-23 03:31:53 -0800
text:
@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: RyanBarrell
tweet_created: 2015-02-23 03:32:30 -0800
tweet_location: London
user_timezone: London
text:
@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: notmakefriends
tweet_created: 2015-02-23 03:34:40 -0800
tweet_location: Sherman Oaks, CA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed


airline_sentiment: positive
airline: United
name: TravlnKB
tweet_created: 2015-02-23 03:42:17 -0800
tweet_location: East Coast
user_timezone: Quito
text:
@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: bmalones44
tweet_created: 2015-02-23 03:43:39 -0800
tweet_location: P.R.O.B.
user_timezone: Quito
text:
@united - 75% of a plane's passengers boarding in your "Premier" groups might be an indication of a broken process.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: KAhax
tweet_coord: [40.49569523, -80.24513477]
tweet_created: 2015-02-23 03:44:33 -0800
text:
@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: farfalla818
tweet_created: 2015-02-23 03:46:32 -0800
tweet_location: Plano, Texas
text:
@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: notsingirl
tweet_created: 2015-02-23 03:49:37 -0800
text:
@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Right_vs_Wrong
tweet_created: 2015-02-23 03:50:30 -0800
tweet_location: London, UK
user_timezone: London
text:
@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ


airline_sentiment: neutral
airline: US Airways
name: SmileyNthahood
tweet_created: 2015-02-23 03:52:47 -0800
user_timezone: Pacific Time (US & Canada)
text:
That's not the case.. They sent me a email with a link, I'll show you.. @USAirways http://t.co/hb799CCo0t


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: Keri_Everhart
tweet_created: 2015-02-23 03:52:59 -0800
tweet_location: NC, USA
user_timezone: Eastern Time (US & Canada)
text:
@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: steven10093
tweet_created: 2015-02-23 03:53:16 -0800
tweet_location: Boston
user_timezone: Central Time (US & Canada)
text:
@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: farfalla818
tweet_created: 2015-02-23 03:54:21 -0800
tweet_location: Plano, Texas
text:
@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: justinvanbogart
tweet_created: 2015-02-23 03:54:23 -0800
tweet_location: Charleston, SC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir - cruel &amp; unusual to Cancelled Flight flight w/o notice &amp; make someone stay on hold for 30min &amp; listen to the same ad in a loop


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: BloomBuzz
tweet_created: 2015-02-23 03:54:45 -0800
tweet_location: Amityville, NY
text:
@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: traceymalone
tweet_created: 2015-02-23 03:58:39 -0800
tweet_location: chicago, il
user_timezone: Indiana (East)
text:
@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: sweet8mel
tweet_created: 2015-02-23 04:03:44 -0800
text:
@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: Peakway3
tweet_created: 2015-02-23 04:04:10 -0800
tweet_location: North Carolina
text:
@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: nicoleleigh85
tweet_created: 2015-02-23 04:04:56 -0800
tweet_location: Sheboygan
text:
@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Tmonkk
tweet_created: 2015-02-23 04:05:10 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.


airline_sentiment: negative
negativereason: longlines
airline: American
name: sweet8mel
tweet_created: 2015-02-23 04:06:00 -0800
text:
@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: fredcarlton
tweet_created: 2015-02-23 04:08:22 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united why do I check in online if I still have to wait in line for an hour to "check in" at counter? #fuckinlame  @naia_miaa


airline_sentiment: neutral
airline: American
name: hale36
tweet_created: 2015-02-23 04:09:25 -0800
text:
@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: farfalla818
tweet_created: 2015-02-23 04:09:31 -0800
tweet_location: Plano, Texas
text:
@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: hale36
tweet_created: 2015-02-23 04:10:23 -0800
text:
@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: RLDelahunty
tweet_coord: [51.44275382, -0.13962939]
tweet_created: 2015-02-23 04:12:03 -0800
tweet_location: London
text:
@AmericanAir husband &amp; I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?


airline_sentiment: positive
airline: American
name: TheMightyGarn
tweet_created: 2015-02-23 04:13:17 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: ThatsKathalina
tweet_coord: [27.69540747, -97.34836874]
tweet_created: 2015-02-23 04:13:21 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir , I was told my flights 2516 &amp; 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: mas90guru
tweet_created: 2015-02-23 04:14:45 -0800
tweet_location: Glastonbury, CT
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are "dead air".


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ClareSPhoto
tweet_created: 2015-02-23 04:18:24 -0800
tweet_location: Chorley, Lancashire
user_timezone: Amsterdam
text:
@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?


airline_sentiment: neutral
airline: United
name: RioLongacre
tweet_created: 2015-02-23 04:22:39 -0800
tweet_location: Denver, CO
user_timezone: Eastern Time (US & Canada)
text:
@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: gtifreak04
tweet_created: 2015-02-23 04:23:36 -0800
user_timezone: Quito
text:
@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Eleonora7
tweet_created: 2015-02-23 04:24:25 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: RobertPiacente
tweet_coord: [13.07787514, -59.6049865]
tweet_created: 2015-02-23 04:26:16 -0800
tweet_location: Long Island, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue not an issue but I think training &amp; information would help. Great ppl but service needs to switch from individual to group better


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: lightworx78
tweet_created: 2015-02-23 04:26:18 -0800
tweet_location: A tiny place in the universe
user_timezone: Arizona
text:
@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: coreyteague
tweet_created: 2015-02-23 04:26:44 -0800
tweet_location: Southern California
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: LeslieWolfson
tweet_created: 2015-02-23 04:26:48 -0800
tweet_location: Miami Beach
user_timezone: Central Time (US & Canada)
text:
@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: bugmeyer
tweet_created: 2015-02-23 04:27:24 -0800
tweet_location: Chicago, IL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: crsmoore
tweet_created: 2015-02-23 04:28:05 -0800
tweet_location: USA / The World
user_timezone: Eastern Time (US & Canada)
text:
@united I guess you have to "follow" me in order for me to send you a DM.. I tried and it won't send.


airline_sentiment: positive
airline: Delta
name: globalwriter1
tweet_created: 2015-02-23 04:28:39 -0800
tweet_location: 40.41,-73.19
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them.


airline_sentiment: positive
airline: United
name: tonywhelan
tweet_created: 2015-02-23 04:28:56 -0800
tweet_location: Stavromula Beta
user_timezone: Quito
text:
@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: JoshSeefried
tweet_created: 2015-02-23 04:29:27 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass &amp; forced into line again.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: JMace1
tweet_created: 2015-02-23 04:30:37 -0800
tweet_location: Lexington, MA
user_timezone: Eastern Time (US & Canada)
text:
@jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac  waiting.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: thelyandre
tweet_created: 2015-02-23 04:32:18 -0800
tweet_location: Brooklyn, NY
text:
@AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Precious_Here
tweet_created: 2015-02-23 04:32:28 -0800
tweet_location: Indianapolis
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule &amp; your system hung up on me. #unhappycustomer


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: mjsorci
tweet_created: 2015-02-23 04:33:13 -0800
text:
@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not "scheduled" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: thelyandre
tweet_created: 2015-02-23 04:34:25 -0800
tweet_location: Brooklyn, NY
text:
@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Precious_Here
tweet_created: 2015-02-23 04:34:26 -0800
tweet_location: Indianapolis
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: Maleus21
tweet_created: 2015-02-23 04:34:50 -0800
tweet_location: Memphis
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: mjsorci
tweet_created: 2015-02-23 04:36:14 -0800
text:
@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have "grounded" me today #painandsuffering


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: aleciamastin
tweet_created: 2015-02-23 04:36:42 -0800
tweet_location: St. Louis, MO
user_timezone: Central Time (US & Canada)
text:
@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: thelyandre
tweet_created: 2015-02-23 04:37:32 -0800
tweet_location: Brooklyn, NY
text:
@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system.  #AmericanAirlines


airline_sentiment: neutral
airline: United
name: SwtSarandipity
tweet_created: 2015-02-23 04:38:02 -0800
tweet_location: Hurst, TX
text:
@united any chance flight 3745 is being delayed??  nervous about driving to DFW in this weather to drop off my brother


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: alysabaker
tweet_created: 2015-02-23 04:38:25 -0800
tweet_location: ÜT: 50.97861,-114.000116
user_timezone: Mountain Time (US & Canada)
text:
@united well for a start it would be nice if your ticket was actually in the system when you change a flight


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: TomGasparetti
tweet_created: 2015-02-23 04:38:59 -0800
text:
@AmericanAir that is absolutely false stmt.  You have a comedy of errors incl no catering etc #GetYourActTogether


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: thelyandre
tweet_created: 2015-02-23 04:40:30 -0800
tweet_location: Brooklyn, NY
text:
@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ih8ms
tweet_created: 2015-02-23 04:41:09 -0800
text:
@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: dealswelike
tweet_created: 2015-02-23 04:41:19 -0800
tweet_location: New York
user_timezone: Central Time (US & Canada)
text:
@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: alysabaker
tweet_created: 2015-02-23 04:41:52 -0800
tweet_location: ÜT: 50.97861,-114.000116
user_timezone: Mountain Time (US & Canada)
text:
@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly


