# Tweets

airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: gerryrard
tweet_created: 2015-02-21 15:31:49 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ElizabethFrayer
tweet_created: 2015-02-21 15:32:06 -0800
text:
@USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: msk2216Matt
tweet_created: 2015-02-21 15:32:07 -0800
text:
@USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers


airline_sentiment: positive
airline: Delta
name: sbgblee
tweet_created: 2015-02-21 15:33:00 -0800
text:
@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.


airline_sentiment: neutral
airline: Southwest
name: jamescalderwood
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-21 15:36:31 -0800
tweet_location: South Australia
text:
@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: EYA10
tweet_created: 2015-02-21 15:36:44 -0800
text:
@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: jsgerson
tweet_created: 2015-02-21 15:37:04 -0800
text:
@JetBlue no, we are at a hotel.  Also, Jetblue lost my daughters luggage.  How do you lose luggage if the plane never actually left!!!


airline_sentiment: neutral
airline: Delta
name: jamescalderwood
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-21 15:38:50 -0800
tweet_location: South Australia
text:
@JetBlue The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/ltwhmOL1Dr


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: hannahcbeck
tweet_coord: [35.00595547, -80.89437239]
tweet_created: 2015-02-21 15:39:00 -0800
tweet_location: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: MaxAbrahms
tweet_created: 2015-02-21 15:41:03 -0800
tweet_location: Boston, MA
user_timezone: Atlantic Time (Canada)
text:
@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: hannahcbeck
tweet_coord: [35.00096266, -80.87374938]
tweet_created: 2015-02-21 15:42:29 -0800
tweet_location: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united No customer service rep could confirm where my bag was &amp; each gave me different info. Ruined 2 events I had today. #disappointed


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TMadCLE
tweet_coord: [41.46454996, -81.70961875]
tweet_created: 2015-02-21 15:43:02 -0800
tweet_location: Cleveland, OH
user_timezone: Eastern Time (US & Canada)
text:
@USAirways call dropped &amp; no call back...another 45min-hour for another rep. The worst CS ever, online, by phone &amp; in person.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: FiDiFamilies
tweet_created: 2015-02-21 15:47:19 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids


airline_sentiment: positive
airline: United
name: jimccooper
tweet_created: 2015-02-21 15:47:34 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: ChristineFlores
tweet_created: 2015-02-21 15:47:45 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: jewboy__Q
tweet_created: 2015-02-21 15:47:57 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: walmartpimp19
tweet_created: 2015-02-21 15:49:41 -0800
tweet_location: Colorado
text:
@SouthwestAir I'm here @ChicagoMidway airport.  I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing.  #Very mad customer


airline_sentiment: negative
negativereason: longlines
airline: United
name: gwen1013
tweet_created: 2015-02-21 15:52:20 -0800
tweet_location: New Haven, CT
text:
@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: lowenberg
tweet_created: 2015-02-21 15:54:06 -0800
text:
@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: ColDigu
tweet_created: 2015-02-21 15:55:10 -0800
tweet_location: New York, NY
text:
@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: sailorchick9705
tweet_created: 2015-02-21 15:58:59 -0800
tweet_location: CT
text:
@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: JeremyLittau
tweet_created: 2015-02-21 15:59:19 -0800
tweet_location: Lehigh Valley, PA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: luko
tweet_created: 2015-02-21 16:04:29 -0800
tweet_location: Pittsburgh
user_timezone: Quito
text:
@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: cleordz
tweet_created: 2015-02-21 16:05:47 -0800
tweet_location: Washington, DC/Austin, Texas
text:
.@SouthwestAir  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: hadAbadWeek
tweet_created: 2015-02-21 16:07:28 -0800
text:
@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: ExplodingGreen
tweet_created: 2015-02-21 16:08:48 -0800
tweet_location: Portland, Oregon
user_timezone: Pacific Time (US & Canada)
text:
@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.


airline_sentiment: positive
airline: US Airways
name: Alexxx3001
tweet_created: 2015-02-21 16:09:05 -0800
tweet_location: London
user_timezone: London
text:
@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Murocker
tweet_created: 2015-02-21 16:10:12 -0800
tweet_location: Buffalo, NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun


airline_sentiment: neutral
airline: US Airways
name: DGHomeChef
tweet_created: 2015-02-21 16:10:23 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@USAirways message me if you want to issue a refund so someone else can use my seats tomorrow AM #flightCancelled Flighted #custservicehasnonumber


airline_sentiment: positive
airline: US Airways
name: MarciDunnagan
tweet_created: 2015-02-21 16:14:32 -0800
tweet_location: Boston, MA
user_timezone: Hawaii
text:
@USAirways Thank you for your help today.  I have been a loyal US airways customer and i appreciate your responding to my tweets.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jennb
tweet_created: 2015-02-21 16:15:09 -0800
tweet_location: oakland , ca
user_timezone: Pacific Time (US & Canada)
text:
@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: bartha75
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-21 16:16:25 -0800
tweet_location: san diego
text:
@united  your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest


airline_sentiment: positive
airline: US Airways
name: awitsportsfreak
tweet_coord: [41.72221977, -71.44574004]
tweet_created: 2015-02-21 16:17:28 -0800
tweet_location: Wisconsin, Arizona and...
user_timezone: Pacific Time (US & Canada)
text:
@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: thatchickmaggie
tweet_created: 2015-02-21 16:18:06 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.


airline_sentiment: positive
airline: US Airways
name: bartha75
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-21 16:20:09 -0800
tweet_location: san diego
text:
@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.


airline_sentiment: neutral
airline: United
name: jbishop309
tweet_created: 2015-02-21 16:23:52 -0800
user_timezone: Mountain Time (US & Canada)
text:
@united who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: DrShelleySFF
tweet_created: 2015-02-21 16:24:07 -0800
tweet_location: San Diego
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: blindref19
tweet_created: 2015-02-21 16:26:20 -0800
tweet_location: Joe Louis Arena/Goggin Ice Ctr
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: Murocker
tweet_created: 2015-02-21 16:27:11 -0800
tweet_location: Buffalo, NY
user_timezone: Eastern Time (US & Canada)
text:
@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#


airline_sentiment: positive
airline: United
name: minion444
tweet_coord: [26.07294988, -80.14147128]
tweet_created: 2015-02-21 16:29:20 -0800
tweet_location: Central NJ
user_timezone: Eastern Time (US & Canada)
text:
@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR


airline_sentiment: positive
airline: Southwest
name: puertotexan
tweet_created: 2015-02-21 16:29:29 -0800
tweet_location: Houston, Texas
text:
@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: HPStorageGuy
tweet_created: 2015-02-21 16:31:13 -0800
tweet_location: Boise
user_timezone: Mountain Time (US & Canada)
text:
@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: BigSho31
tweet_coord: [28.43278708, -81.46990923]
tweet_created: 2015-02-21 16:32:02 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: DJTouf
tweet_created: 2015-02-21 16:33:52 -0800
tweet_location: Buffalo, NY
text:
@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.


airline_sentiment: neutral
airline: Delta
name: USairNews
tweet_created: 2015-02-21 16:34:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/9bzqZQx8DC


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: observepeople
tweet_created: 2015-02-21 16:34:20 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ByronJ
tweet_created: 2015-02-21 16:35:19 -0800
tweet_location: Foster City, CA
text:
Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: flyinhoc1
tweet_created: 2015-02-21 16:40:12 -0800
text:
@united how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: maxcotter
tweet_created: 2015-02-21 16:42:11 -0800
tweet_location: toronto
user_timezone: Central Time (US & Canada)
text:
@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!


airline_sentiment: positive
airline: Delta
name: tarapall
tweet_created: 2015-02-21 16:43:22 -0800
tweet_location: Long Island/Westchester
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend


airline_sentiment: negative
negativereason: longlines
airline: United
name: ScottyNeuman
tweet_coord: [39.85760174, -104.66669625]
tweet_created: 2015-02-21 16:43:22 -0800
tweet_location: Montana, God's country
user_timezone: Pacific Time (US & Canada)
text:
@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: CoachMcRoberts
tweet_created: 2015-02-21 16:44:17 -0800
tweet_location: Oxford, MS
text:
@united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks


airline_sentiment: positive
airline: Southwest
name: FullMetalRock
tweet_created: 2015-02-21 16:44:46 -0800
tweet_location: AREA 51 NEVADA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Angela_Saurine
tweet_coord: [43.60417384, -110.7362561]
tweet_created: 2015-02-21 16:45:05 -0800
tweet_location: Sydney, Australia
user_timezone: Sydney
text:
@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!


airline_sentiment: neutral
airline: United
name: atom_burke
tweet_created: 2015-02-21 16:46:35 -0800
tweet_location: New York, NY
text:
@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines


airline_sentiment: neutral
airline: US Airways
name: TRGTALP
tweet_created: 2015-02-21 16:47:13 -0800
tweet_location: Leeds, West Yorkshire
user_timezone: London
text:
@USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?


airline_sentiment: positive
airline: Delta
name: spaceracedjs
tweet_created: 2015-02-21 16:49:19 -0800
tweet_location: Brooklyn
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: notatibm
tweet_created: 2015-02-21 16:50:33 -0800
tweet_location: Southampton, UK
user_timezone: London
text:
@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: leahgenise
tweet_created: 2015-02-21 16:50:54 -0800
user_timezone: Quito
text:
@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: cbtadvisors
tweet_created: 2015-02-21 16:55:29 -0800
tweet_location: Cambridge, MA, USA
user_timezone: Central Time (US & Canada)
text:
@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family &amp; I miss cnxn in EWR. Please see my DMs.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Randy_King_SF
tweet_created: 2015-02-21 16:55:50 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest


airline_sentiment: neutral
airline: United
name: CoachMcRoberts
tweet_created: 2015-02-21 16:58:24 -0800
tweet_location: Oxford, MS
text:
@united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: spaceracedjs
tweet_created: 2015-02-21 16:58:37 -0800
tweet_location: Brooklyn
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: MaliceDavericks
tweet_created: 2015-02-21 17:03:08 -0800
tweet_location: Rochester, NY
text:
@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC


airline_sentiment: neutral
airline: Southwest
name: dcoadavon
tweet_created: 2015-02-21 17:03:22 -0800
tweet_location: San Diego
text:
@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon


airline_sentiment: neutral
airline: Delta
name: dcoadavon
tweet_created: 2015-02-21 17:04:11 -0800
tweet_location: San Diego
text:
@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon


airline_sentiment: neutral
airline: US Airways
name: MarinaInTheCity
tweet_created: 2015-02-21 17:04:14 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways How long before departure do gates stay open? Will I make my connecting flight 1861 to RDU from flight 894???


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Randy_King_SF
tweet_created: 2015-02-21 17:04:47 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: hannahcbeck
tweet_coord: [35.07067492, -80.7899648]
tweet_created: 2015-02-21 17:05:49 -0800
tweet_location: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: tarlonious
tweet_created: 2015-02-21 17:07:45 -0800
text:
@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.


airline_sentiment: neutral
airline: United
name: Jo_Frost
tweet_created: 2015-02-21 17:08:11 -0800
tweet_location: Global
user_timezone: Quito
text:
@united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Sluggohill
tweet_created: 2015-02-21 17:08:54 -0800
tweet_location: Columbus OH
text:
@SouthwestAir @PoteetTJ had to fly @Delta MCO-&gt;CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.


airline_sentiment: positive
airline: US Airways
name: bartha75
tweet_created: 2015-02-21 17:12:52 -0800
tweet_location: san diego
text:
@USAirways I wasnt  flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: alexrkonrad
tweet_created: 2015-02-21 17:13:52 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: tarlonious
tweet_created: 2015-02-21 17:14:09 -0800
text:
@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems


airline_sentiment: positive
airline: Delta
name: Margo221
tweet_created: 2015-02-21 17:14:29 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice✈☺


airline_sentiment: neutral
airline: Virgin America
name: Floxie10
tweet_created: 2015-02-21 17:14:35 -0800
tweet_location: Argentina
text:
“@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy” @asarco_ES_ar ? 🙉


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: VinceEgan
tweet_created: 2015-02-21 17:15:52 -0800
tweet_location: Hudson, NH
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?


airline_sentiment: neutral
airline: Virgin America
name: TheNotoriousLEX
tweet_created: 2015-02-21 17:18:10 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: JackHWharton
tweet_coord: [33.43629607, -111.99894068]
tweet_created: 2015-02-21 17:18:41 -0800
text:
@USAirways sucks.  Flt 2692 Late Flight by 20 mins missed my connection.  Thanks for the 10 bucks and a middle seat on the next flt.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: _crazdan
tweet_created: 2015-02-21 17:18:57 -0800
text:
@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on


airline_sentiment: positive
airline: Delta
name: comicshans
tweet_created: 2015-02-21 17:19:21 -0800
tweet_location: sweatertown, new england
user_timezone: Atlantic Time (Canada)
text:
@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: MaliceDavericks
tweet_created: 2015-02-21 17:20:32 -0800
tweet_location: Rochester, NY
text:
@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd


airline_sentiment: neutral
airline: United
name: Colettod
tweet_created: 2015-02-21 17:22:54 -0800
tweet_location: Ottawa, ON
user_timezone: Eastern Time (US & Canada)
text:
@united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU


airline_sentiment: positive
airline: Southwest
name: kolak_jason
tweet_created: 2015-02-21 17:23:47 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TMadCLE
tweet_coord: [41.49092099, -81.71644934]
tweet_created: 2015-02-21 17:25:09 -0800
tweet_location: Cleveland, OH
user_timezone: Eastern Time (US & Canada)
text:
“@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: majacgray
tweet_created: 2015-02-21 17:25:51 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: MorganWoroner
tweet_created: 2015-02-21 17:27:54 -0800
tweet_location: Washington, D.C.
text:
@USAirways BF has been stuck in CLT all day. Is the lounge offering free "This weather sucks &amp; we all want to cry" tequila shots?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: maxcotter
tweet_created: 2015-02-21 17:28:05 -0800
tweet_location: toronto
user_timezone: Central Time (US & Canada)
text:
@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.


airline_sentiment: neutral
airline: Delta
name: laacyyy
tweet_created: 2015-02-21 17:29:34 -0800
tweet_location: New Jersey
user_timezone: Quito
text:
@JetBlue what are the chances of one of your flights leaving at 6am out of Newark nj being Cancelled Flightled tomorrow?


airline_sentiment: neutral
airline: United
name: idontbesoft
tweet_created: 2015-02-21 17:30:19 -0800
text:
@united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: damahoff
tweet_created: 2015-02-21 17:30:32 -0800
tweet_location: Milwaukee, WI
user_timezone: Central Time (US & Canada)
text:
@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: scoobydoo9749
tweet_coord: [39.1766573, -76.669424]
tweet_created: 2015-02-21 17:31:50 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: damahoff
tweet_created: 2015-02-21 17:32:43 -0800
tweet_location: Milwaukee, WI
user_timezone: Central Time (US & Canada)
text:
@united Additionally, my husband paid for tv service &amp; it stopped working about halfway through the flight.


airline_sentiment: negative
negativereason: longlines
airline: United
name: ZachAlpert
tweet_created: 2015-02-21 17:34:48 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united instead of be told when we board, we have to wait for the emails telling us about the delays.


airline_sentiment: neutral
airline: United
name: MarkKostka1
tweet_created: 2015-02-21 17:36:06 -0800
text:
@united any plans of restating nonstop service between IAD and South Florida?  We miss our flights to FLL.


airline_sentiment: positive
airline: Southwest
name: PeteGiovine
tweet_created: 2015-02-21 17:36:42 -0800
user_timezone: Alaska
text:
@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: GatorGirl36
tweet_created: 2015-02-21 17:37:03 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways husband tried to use dividends &amp; companion fair for emergency, transferred &amp; put on hold for over two hours gave up #disappointed


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: aaron_lawlor
tweet_created: 2015-02-21 17:38:03 -0800
tweet_location: Vernon Hills, IL
user_timezone: Central Time (US & Canada)
text:
@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful.


airline_sentiment: neutral
airline: Delta
name: courtneyx54
tweet_created: 2015-02-21 17:38:24 -0800
tweet_location: Massachusetts
user_timezone: Quito
text:
@JetBlue Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: damahoff
tweet_created: 2015-02-21 17:38:35 -0800
tweet_location: Milwaukee, WI
user_timezone: Central Time (US & Canada)
text:
@united &amp; finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue


airline_sentiment: neutral
airline: United
name: jyotipethe
tweet_created: 2015-02-21 17:38:36 -0800
tweet_location: Austin, Tx
user_timezone: Central Time (US & Canada)
text:
@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: ASheldDPT
tweet_created: 2015-02-21 17:39:22 -0800
tweet_location: Ohio & Kentucky
text:
@SouthwestAir Disappointed in the FAA "regulation" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ericjramsey
tweet_coord: [38.95638224, -77.43898845]
tweet_created: 2015-02-21 17:40:26 -0800
tweet_location: Washington, DC
user_timezone: Pacific Time (US & Canada)
text:
@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: EYA10
tweet_created: 2015-02-21 17:40:30 -0800
text:
@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: scoobydoo9749
tweet_created: 2015-02-21 17:41:06 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: MattClement
tweet_created: 2015-02-21 17:41:13 -0800
tweet_location: Troy, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?


airline_sentiment: negative
negativereason: Can't Tell
airline: Virgin America
name: MarwaYousofzoy
tweet_created: 2015-02-21 17:41:48 -0800
text:
@VirginAmerica a lot of "apologies" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: DCBjr21
tweet_created: 2015-02-21 17:44:08 -0800
user_timezone: Alaska
text:
@SouthwestAir How many trees have to die before you stop trying to sell us a credit  card? #OptOut http://t.co/CXrZhcdTVz


airline_sentiment: positive
airline: Delta
name: dsgersten
tweet_created: 2015-02-21 17:44:28 -0800
tweet_location: Southern California
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice


airline_sentiment: neutral
airline: Southwest
name: kolak_jason
tweet_created: 2015-02-21 17:45:17 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: JinTama
tweet_created: 2015-02-21 17:46:03 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: OthalieGraham
tweet_coord: [40.04915451, -75.10364317]
tweet_created: 2015-02-21 17:47:39 -0800
text:
@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far


airline_sentiment: positive
airline: Southwest
name: reiokam
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-21 17:48:16 -0800
tweet_location: Los Angeles/SF/Palo Alto
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?


airline_sentiment: neutral
airline: Southwest
name: BK_ATX15
tweet_created: 2015-02-21 17:52:32 -0800
tweet_location: Austin, TX
text:
@SouthwestAir How do I retroactively add previous flights/miles/points to current rapid rewards balance?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: SoulFreeDreams
tweet_created: 2015-02-21 17:54:48 -0800
tweet_location: Columbus,Ohio
user_timezone: Eastern Time (US & Canada)
text:
@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, &amp; 13 hrs Late Flightr I'm still here with a lost bag &amp; no resolution


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JackieCarlon
tweet_created: 2015-02-21 17:56:24 -0800
text:
@USAirways been on hold way to long!  Is this the best level of service you can provide? - one hour+ is too long!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JeremyPress1
tweet_created: 2015-02-21 18:00:06 -0800
text:
@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: micp3208
tweet_created: 2015-02-21 18:01:30 -0800
tweet_location: Ocean, NJ
text:
@united hoping there is a spare a/c for 1171 tomorrow!  Have a ship to board!  The sched aircraft is delayed from previous flts.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: CandiceThurrott
tweet_created: 2015-02-21 18:02:19 -0800
tweet_location: Middletown, CT
text:
@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: JaneShivick
tweet_coord: [35.2191669, -80.9435256]
tweet_created: 2015-02-21 18:02:48 -0800
text:
@USAirways FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? #5hourwait #nocrew


airline_sentiment: positive
airline: Southwest
name: WOOKesq
tweet_created: 2015-02-21 18:03:22 -0800
tweet_location: catch me if you can
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: jenniferlyell
tweet_created: 2015-02-21 18:03:29 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: Rachel_Helena16
tweet_created: 2015-02-21 18:07:21 -0800
tweet_location: Halifax, Nova Scotia, Canada
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Hey. I hve Cancelled Flightled flght &amp; on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #?


airline_sentiment: neutral
airline: United
name: JoeRychalsky
tweet_created: 2015-02-21 18:08:16 -0800
tweet_location: Wilmington, Delaware
user_timezone: Eastern Time (US & Canada)
text:
@united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4/20. Need flight to PHL


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: scoobydoo9749
tweet_coord: [39.1766628, -76.6694238]
tweet_created: 2015-02-21 18:08:22 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all.  #epitimeoffail


airline_sentiment: positive
airline: Virgin America
name: miaerolinea
tweet_created: 2015-02-21 18:09:54 -0800
tweet_location: Worldwide
user_timezone: Caracas
text:
😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jackiehoglund
tweet_created: 2015-02-21 18:11:06 -0800
tweet_location: Boston, MA
user_timezone: Quito
text:
@united trying to get a customer service agent.  Just landed in SFO.  Can't fly with 3 layovers with 3 kids!!


airline_sentiment: negative
negativereason: Late Flight
airline: United
airline_sentiment_gold: negative
name: tarlonious
negativereason_gold: Late Flight
tweet_created: 2015-02-21 18:11:23 -0800
text:
@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: yajur
tweet_created: 2015-02-21 18:11:43 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: meladorri
tweet_created: 2015-02-21 18:11:58 -0800
tweet_location: Boston, MA
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica Flight from BOS &gt; LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: AndrewATZ
tweet_created: 2015-02-21 18:11:59 -0800
tweet_location: New York City, NY
user_timezone: Quito
text:
@JetBlue Flight 2202 out of JFK, 2 &amp; 1/2 hr delay. I could get over it if it was just  weather reLate Flightd, but considering it's not - Come on


airline_sentiment: neutral
airline: Southwest
name: scoobydoo9749
tweet_coord: [39.1766716, -76.6694354]
tweet_created: 2015-02-21 18:12:59 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir 20 passengers on this plane. I should've just grabbed my baggage and gave it its own seat.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: patrickbeiers
tweet_created: 2015-02-21 18:13:09 -0800
tweet_location: ORLANDO, FL
text:
@united EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: StephanieCarvin
tweet_created: 2015-02-21 18:14:18 -0800
tweet_location: Ottawa, Canada
user_timezone: Eastern Time (US & Canada)
text:
@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!


airline_sentiment: neutral
airline: US Airways
name: kelleynandrew
tweet_created: 2015-02-21 18:14:39 -0800
text:
@USAirways well, depending on the policy will make the determination as to which airline is selected to travel.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: T_Hans13
tweet_created: 2015-02-21 18:16:14 -0800
tweet_location: Mabel, MN
text:
@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MMMarketing2014
tweet_created: 2015-02-21 18:19:41 -0800
tweet_location: #Westford #marketing
text:
@united what a nightmare!!  Both sides of my flights are a disaster!  At Houston getting attitude cuz I was sent to ticket counter


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: scoobydoo9749
tweet_coord: [39.1765188, -76.6696894]
tweet_created: 2015-02-21 18:20:41 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: c4pyro
tweet_created: 2015-02-21 18:23:54 -0800
text:
@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: scoobydoo9749
tweet_coord: [39.1766101, -76.6700606]
tweet_created: 2015-02-21 18:25:14 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!


airline_sentiment: neutral
airline: US Airways
name: SavageEmperor
tweet_created: 2015-02-21 18:25:58 -0800
tweet_location: Denver, CO
user_timezone: Alaska
text:
@USAirways I'm on flight 623 from DIA to Ontario tomorrow morning. no access to the airport via taxi or shuttle. What should I do?


airline_sentiment: neutral
airline: Delta
name: Drzah_
tweet_created: 2015-02-21 18:26:56 -0800
user_timezone: Central America
text:
@JetBlue I flew on a flight about 3 months ago. Me and my girlfriend got away with having sex in a restroom. Is it allowed now?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MaxAbrahms
tweet_created: 2015-02-21 18:27:05 -0800
tweet_location: Boston, MA
user_timezone: Atlantic Time (Canada)
text:
.@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.


airline_sentiment: neutral
airline: US Airways
name: SavageEmperor
tweet_created: 2015-02-21 18:27:11 -0800
tweet_location: Denver, CO
user_timezone: Alaska
text:
@USAirways I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: throthra
tweet_created: 2015-02-21 18:27:53 -0800
text:
@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick


airline_sentiment: neutral
airline: US Airways
name: KitchenRecess
tweet_created: 2015-02-21 18:28:51 -0800
text:
@USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :)


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: hsimpson100
tweet_created: 2015-02-21 18:29:19 -0800
tweet_location: Belfast/Boston
text:
@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: joyabsalon
tweet_created: 2015-02-21 18:29:35 -0800
tweet_location: Northern Virginia
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!


airline_sentiment: neutral
airline: Virgin America
name: elaurawrr
tweet_created: 2015-02-21 18:29:40 -0800
user_timezone: Arizona
text:
@VirginAmerica can you please have flights in  SJC ? I have no choice but to fly Southwest to Vegas 😩😭


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: ball_tracey
tweet_coord: [39.87372068, -75.24732898]
tweet_created: 2015-02-21 18:30:20 -0800
user_timezone: Amsterdam
text:
@USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :(


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: scoobydoo9749
tweet_coord: [39.1766101, -76.6700606]
tweet_created: 2015-02-21 18:31:27 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.


airline_sentiment: positive
airline: Southwest
name: AStempleimages
tweet_created: 2015-02-21 18:33:22 -0800
tweet_location: San Juan Island, WA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: FalconjcJohn
tweet_created: 2015-02-21 18:37:13 -0800
text:
@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: throthra
tweet_created: 2015-02-21 18:37:26 -0800
text:
@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: niais
tweet_created: 2015-02-21 18:40:33 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@united Yeah, I tried that about 10 times for two different tickets, and it told me to "Try again Late Flightr".


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: FalconjcJohn
tweet_created: 2015-02-21 18:40:33 -0800
text:
@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: OthalieGraham
tweet_coord: [40.04893741, -75.10344598]
tweet_created: 2015-02-21 18:41:56 -0800
text:
@USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: FalconjcJohn
tweet_created: 2015-02-21 18:44:17 -0800
text:
@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: SpedAdvocates
tweet_created: 2015-02-21 18:45:24 -0800
tweet_location: Wellesley, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: FarmerFlo
tweet_created: 2015-02-21 18:47:43 -0800
tweet_location: Cheltenham
text:
@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: SavageEmperor
tweet_created: 2015-02-21 18:47:47 -0800
tweet_location: Denver, CO
user_timezone: Alaska
text:
@USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: patrick_maness
tweet_created: 2015-02-21 18:48:55 -0800
tweet_location: Rhode Island
user_timezone: Eastern Time (US & Canada)
text:
@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: MMMarketing2014
tweet_created: 2015-02-21 18:49:38 -0800
tweet_location: #Westford #marketing
text:
@united Sandra at ur international checkin counter was rude and offensive.  She commented she didn't care if I complained cuz she had 25yrs


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: patrickbeiers
tweet_created: 2015-02-21 18:52:07 -0800
tweet_location: ORLANDO, FL
text:
@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: nonchalantCUNT
tweet_created: 2015-02-21 18:52:11 -0800
tweet_location: ÜT: 33.724561,-84.565845
user_timezone: Quito
text:
@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎


airline_sentiment: positive
airline: US Airways
name: zfelice
tweet_created: 2015-02-21 18:52:31 -0800
tweet_location: This Ain't Chicago, Tennessee
user_timezone: Central Time (US & Canada)
text:
@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) &amp; the FC upgrade. Thx!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Sean_Stamos
tweet_created: 2015-02-21 18:54:36 -0800
tweet_location: Coastal
user_timezone: Eastern Time (US & Canada)
text:
@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: AuroraBIZ
tweet_created: 2015-02-21 18:55:54 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: nonchalantCUNT
tweet_created: 2015-02-21 18:56:45 -0800
tweet_location: ÜT: 33.724561,-84.565845
user_timezone: Quito
text:
@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Sean_Stamos
tweet_created: 2015-02-21 18:57:05 -0800
tweet_location: Coastal
user_timezone: Eastern Time (US & Canada)
text:
@united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again ..


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jeffpash
tweet_created: 2015-02-21 18:57:11 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: ZachAlpert
tweet_created: 2015-02-21 18:57:31 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united it's 9:56, and the desk attendant stated we would "sit awhile" until given the all clear. Lack of communication seems to the norm.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: FalconjcJohn
tweet_created: 2015-02-21 18:58:24 -0800
text:
@USAirways can I at least get a response?  I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them)


airline_sentiment: positive
airline: Southwest
name: ke_gluth
tweet_created: 2015-02-21 18:58:43 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him


airline_sentiment: negative
negativereason: longlines
airline: United
name: stevestillalive
tweet_coord: [37.61926072, -122.38812564]
tweet_created: 2015-02-21 18:59:38 -0800
tweet_location: San Diego, CA
user_timezone: Pacific Time (US & Canada)
text:
@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: keithdunn
tweet_created: 2015-02-21 18:59:47 -0800
tweet_location: arlington, va
user_timezone: Eastern Time (US & Canada)
text:
@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: GatorGirl36
tweet_created: 2015-02-21 18:59:47 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: TimBouhour
tweet_created: 2015-02-21 19:01:07 -0800
tweet_location: Raleigh, NC
text:
@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: stevestillalive
tweet_coord: [37.61839686, -122.38751]
tweet_created: 2015-02-21 19:01:41 -0800
tweet_location: San Diego, CA
user_timezone: Pacific Time (US & Canada)
text:
@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: gwen1013
tweet_created: 2015-02-21 19:05:21 -0800
tweet_location: New Haven, CT
text:
@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Tom_Fili
tweet_created: 2015-02-21 19:06:46 -0800
tweet_location: Havertown, Pa.
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: scoobydoo9749
tweet_created: 2015-02-21 19:06:53 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir  no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: nusaiba
tweet_created: 2015-02-21 19:08:05 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: IssenSvensson
tweet_created: 2015-02-21 19:08:50 -0800
tweet_location: Sweden
text:
@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: DAmico_J
tweet_created: 2015-02-21 19:11:11 -0800
tweet_location: RI when home.
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: scoobydoo9749
tweet_coord: [39.1780768, -76.670155]
tweet_created: 2015-02-21 19:11:31 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.


airline_sentiment: positive
airline: US Airways
name: asset25
tweet_created: 2015-02-21 19:12:42 -0800
text:
@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Jo_Frost
tweet_created: 2015-02-21 19:12:51 -0800
tweet_location: Global
user_timezone: Quito
text:
@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: JayWogi
tweet_created: 2015-02-21 19:15:29 -0800
tweet_location: Houston, Texas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Tom_Fili
tweet_created: 2015-02-21 19:19:25 -0800
tweet_location: Havertown, Pa.
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: BUsoccer
tweet_created: 2015-02-21 19:20:54 -0800
tweet_location: www.bucknellbison.com
user_timezone: Quito
text:
@USAirways worst trip ever!  Wish pilot would've let me off plane at 12pm during 1st delay.  Now 1030pm and still sitting on runway.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ssegraves
tweet_created: 2015-02-21 19:21:17 -0800
tweet_location: PDX / LGA / TXL / ✈
user_timezone: Central Time (US & Canada)
text:
@united can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Colettod
tweet_created: 2015-02-21 19:21:55 -0800
tweet_location: Ottawa, ON
user_timezone: Eastern Time (US & Canada)
text:
@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: daroberts1
tweet_coord: [39.87414053, -75.25236332]
tweet_created: 2015-02-21 19:22:52 -0800
tweet_location: Virginia Beach, Virginia
user_timezone: Eastern Time (US & Canada)
text:
@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: scoobydoo9749
tweet_coord: [39.1848041, -76.6787131]
tweet_created: 2015-02-21 19:24:22 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: tyziniel
tweet_created: 2015-02-21 19:24:47 -0800
tweet_location: Chicago, IL
text:
@SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: dnadamsel
tweet_created: 2015-02-21 19:25:48 -0800
user_timezone: Quito
text:
@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: JennyBraueBraue
tweet_created: 2015-02-21 19:27:17 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways over an hour is unacceptable wait time. thanks for nothing.  Be sure never to fly you again


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: HurnerAndTooch
tweet_created: 2015-02-21 19:27:27 -0800
tweet_location: Virginia
text:
@USAirways My brother &amp; his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: mesapuyo
tweet_coord: [38.93770157, -77.4551004]
tweet_created: 2015-02-21 19:28:31 -0800
tweet_location: Washington-Vancouver-Medellín
text:
@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD.  #failed


airline_sentiment: neutral
airline: United
name: CoachMcRoberts
tweet_created: 2015-02-21 19:30:13 -0800
tweet_location: Oxford, MS
text:
@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: HurnerAndTooch
tweet_created: 2015-02-21 19:31:15 -0800
tweet_location: Virginia
text:
@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: PhilHagen
tweet_created: 2015-02-21 19:31:28 -0800
tweet_location: Lewes, DE, USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: mesapuyo
tweet_coord: [38.95801195, -77.44365722]
tweet_created: 2015-02-21 19:31:44 -0800
tweet_location: Washington-Vancouver-Medellín
text:
@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water &amp; cookies in business class. #failed


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: sammy_ike_blaze
tweet_created: 2015-02-21 19:32:02 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: HurnerAndTooch
tweet_created: 2015-02-21 19:32:42 -0800
tweet_location: Virginia
text:
@USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: D4Duskes
tweet_created: 2015-02-21 19:33:07 -0800
tweet_location: Montreal
user_timezone: Eastern Time (US & Canada)
text:
@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: MMMarketing2014
tweet_created: 2015-02-21 19:34:41 -0800
tweet_location: #Westford #marketing
text:
@united well this one missed the mark.  She was in a snit from the minute I stepped up to the counter


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: KON1200
tweet_created: 2015-02-21 19:35:41 -0800
tweet_location: SOUL CLAP/ STAR TIME/BBE
text:
@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: MMMarketing2014
tweet_created: 2015-02-21 19:37:17 -0800
tweet_location: #Westford #marketing
text:
@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: AmyKeefe
tweet_created: 2015-02-21 19:38:10 -0800
text:
@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: GatorGirl36
tweet_created: 2015-02-21 19:38:24 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Chunkingtonchad
tweet_created: 2015-02-21 19:39:22 -0800
text:
@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: mesapuyo
tweet_created: 2015-02-21 19:39:47 -0800
tweet_location: Washington-Vancouver-Medellín
text:
@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: suntoshi
tweet_created: 2015-02-21 19:43:50 -0800
tweet_location: Bedford, Nh
user_timezone: Eastern Time (US & Canada)
text:
@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: ScottyNeuman
tweet_created: 2015-02-21 19:45:37 -0800
tweet_location: Montana, God's country
user_timezone: Pacific Time (US & Canada)
text:
@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: realmattberry
tweet_created: 2015-02-21 19:46:46 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: offroad437km
tweet_created: 2015-02-21 19:47:10 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: TheBigEasy5889
tweet_created: 2015-02-21 19:47:18 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Why did you interupt the Staduim Series on @NHLonNBCSports. I dont need to see your stupid commercials or Emergency. Info.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: opfree
tweet_created: 2015-02-21 19:47:20 -0800
text:
@SouthwestAir  Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled.  On hold again.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: independentid
tweet_created: 2015-02-21 19:48:17 -0800
tweet_location: Vancouver, Canada
user_timezone: Pacific Time (US & Canada)
text:
@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Tom_Fili
tweet_created: 2015-02-21 19:48:22 -0800
tweet_location: Havertown, Pa.
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for "A" boarding. Refused to honor it with rescheduled flight


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ball_tracey
tweet_coord: [39.87355987, -75.24730884]
tweet_created: 2015-02-21 19:49:00 -0800
user_timezone: Amsterdam
text:
@USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: skydivingblond
tweet_created: 2015-02-21 19:51:08 -0800
tweet_location: new york
text:
@JetBlue  thanks for response! Crew has been VERY patient with us, but they are also frustrated. Wouldn't be so bad but airport is closed!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: OP_Rahul
tweet_created: 2015-02-21 19:51:39 -0800
tweet_location: Ocean View, Hawaii
text:
@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: karaackerman
tweet_created: 2015-02-21 19:51:49 -0800
tweet_location: New York City
user_timezone: Quito
text:
@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch..


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: kaylaelainefox
tweet_created: 2015-02-21 19:52:50 -0800
tweet_location: Norfolk, VA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: FrancoIKU
tweet_created: 2015-02-21 19:54:01 -0800
tweet_location: wherever
user_timezone: Central Time (US & Canada)
text:
@JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: TheBigEasy5889
tweet_created: 2015-02-21 19:55:39 -0800
user_timezone: Eastern Time (US & Canada)
text:
@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: sherylfish
tweet_created: 2015-02-21 19:56:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: Dr24hours
tweet_created: 2015-02-21 19:57:12 -0800
tweet_location: East Coast City
user_timezone: Eastern Time (US & Canada)
text:
@USAirways help! Flight Cancelled Flighted, can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: FirefighterGeek
tweet_created: 2015-02-21 19:59:25 -0800
tweet_location: ÜT: 42.487548,-71.103035
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law.  They spent several hours waiting.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: kimbatronic
tweet_created: 2015-02-21 19:59:27 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: Hayden_Ehlich
tweet_created: 2015-02-21 19:59:46 -0800
tweet_location: Blue Ridge High School
user_timezone: Atlantic Time (Canada)
text:
@USAirways HELP! It says "the payment is denied" but my money has been taken out of my bank?  

And it says I have no trips coming up??


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: portlandbridges
tweet_created: 2015-02-21 19:59:58 -0800
text:
@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight?  Called 1800IFlySWA, long long waits...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ambersings
tweet_created: 2015-02-21 20:02:19 -0800
tweet_location: New York
user_timezone: Pacific Time (US & Canada)
text:
@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!


airline_sentiment: positive
airline: Southwest
name: Lmpilson
tweet_created: 2015-02-21 20:02:26 -0800
tweet_location: Fairfax, VA
text:
@SouthwestAir The pilots&amp; crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: BradHuff88
tweet_created: 2015-02-21 20:03:30 -0800
tweet_location: CT
text:
@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: skydivingblond
tweet_created: 2015-02-21 20:04:06 -0800
tweet_location: new york
text:
@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: EllenFord
tweet_created: 2015-02-21 20:04:27 -0800
tweet_location: Gloucester, MA
user_timezone: Quito
text:
@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway?  We can't hear the pilot


airline_sentiment: positive
airline: United
name: dHowITzr
tweet_created: 2015-02-21 20:05:05 -0800
tweet_location: Toronto, Canada
user_timezone: Eastern Time (US & Canada)
text:
@united What a really GREAT &amp; FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy)


airline_sentiment: positive
airline: Southwest
name: Lmpilson
tweet_created: 2015-02-21 20:05:06 -0800
tweet_location: Fairfax, VA
text:
@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: kaylariley03
tweet_created: 2015-02-21 20:05:07 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: KittyD27
tweet_created: 2015-02-21 20:06:06 -0800
tweet_location: Albany, NY
text:
@USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL "No hanger open" &amp; "a pile of snow"?  #terriblecommunication


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: ChrysiChrysic
tweet_created: 2015-02-21 20:11:40 -0800
text:
@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: kreespa
tweet_created: 2015-02-21 20:16:16 -0800
tweet_location: Little Rhody
user_timezone: Eastern Time (US & Canada)
text:
@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Julienbrandt
tweet_coord: [39.73217408, -105.0050626]
tweet_created: 2015-02-21 20:19:26 -0800
tweet_location: San Diego
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: kevinforgoogle
tweet_created: 2015-02-21 20:20:13 -0800
tweet_location: San Francisco, CA
text:
@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: kevinforgoogle
tweet_created: 2015-02-21 20:21:06 -0800
tweet_location: San Francisco, CA
text:
@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: FalconjcJohn
tweet_created: 2015-02-21 20:21:39 -0800
text:
@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail.


airline_sentiment: positive
airline: Delta
name: BookerWoodfox
tweet_created: 2015-02-21 20:25:01 -0800
tweet_location: Lynn, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: dailylaurel
tweet_created: 2015-02-21 20:25:46 -0800
tweet_location: Bruxelle-Paris-Marseille-(BPM)
user_timezone: Athens
text:
@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: kevinforgoogle
tweet_created: 2015-02-21 20:26:42 -0800
tweet_location: San Francisco, CA
text:
@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: teammccabe
tweet_created: 2015-02-21 20:27:51 -0800
tweet_location: Cape Cod
user_timezone: Eastern Time (US & Canada)
text:
@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS


airline_sentiment: positive
airline: Delta
name: MrDaftPrawn
tweet_coord: [34.546788, -87.012305]
tweet_created: 2015-02-21 20:28:36 -0800
tweet_location: From the South to 'THE' South
user_timezone: Central Time (US & Canada)
text:
@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work 😊


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: jessouc
tweet_created: 2015-02-21 20:29:22 -0800
user_timezone: Mountain Time (US & Canada)
text:
@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: jessouc
tweet_created: 2015-02-21 20:29:52 -0800
user_timezone: Mountain Time (US & Canada)
text:
@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ColfaxCapital
tweet_created: 2015-02-21 20:30:16 -0800
tweet_location: 39.0708° N, 106.9886° W
user_timezone: Quito
text:
@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jessouc
tweet_created: 2015-02-21 20:30:27 -0800
user_timezone: Mountain Time (US & Canada)
text:
@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: jessouc
tweet_created: 2015-02-21 20:31:00 -0800
user_timezone: Mountain Time (US & Canada)
text:
@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Soniascrocchi15
tweet_created: 2015-02-21 20:31:07 -0800
text:
@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou


airline_sentiment: neutral
airline: US Airways
name: nataliembaur
tweet_created: 2015-02-21 20:35:56 -0800
tweet_location: Miami, Florida
text:
@USAirways what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight?


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Southwest
name: Deadeye82
tweet_created: 2015-02-21 20:37:07 -0800
text:
@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: DavidTWalker
tweet_created: 2015-02-21 20:37:43 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you.


airline_sentiment: neutral
airline: Delta
name: EtihadNews
tweet_created: 2015-02-21 20:39:05 -0800
tweet_location: Global
user_timezone: Sydney
text:
@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/vGqOihtRkH


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: pasdexcuses
tweet_created: 2015-02-21 20:39:41 -0800
text:
@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ColfaxCapital
tweet_created: 2015-02-21 20:40:04 -0800
tweet_location: 39.0708° N, 106.9886° W
user_timezone: Quito
text:
@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Diva_tobe
tweet_created: 2015-02-21 20:40:43 -0800
user_timezone: America/New_York
text:
@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: brynyc
tweet_created: 2015-02-21 20:42:25 -0800
text:
@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: VanessaRSnyder
tweet_coord: [34.00912984, -84.37154603]
tweet_created: 2015-02-21 20:44:40 -0800
tweet_location: Atlanta, GA
user_timezone: Quito
text:
@USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: vancejason
tweet_created: 2015-02-21 20:45:01 -0800
tweet_location: McLean, VA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx


airline_sentiment: positive
airline: United
name: mrp
tweet_coord: [37.61829369, -122.39192247]
tweet_created: 2015-02-21 20:45:08 -0800
tweet_location: sf - austin - sydney
user_timezone: Alaska
text:
@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: throthra
tweet_created: 2015-02-21 20:46:20 -0800
text:
@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: hannahcbeck
tweet_coord: [34.99254864, -80.92841859]
tweet_created: 2015-02-21 20:47:27 -0800
tweet_location: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ColfaxCapital
tweet_created: 2015-02-21 20:47:34 -0800
tweet_location: 39.0708° N, 106.9886° W
user_timezone: Quito
text:
@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Firmadge
tweet_created: 2015-02-21 20:49:06 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: G1GARRISON
tweet_created: 2015-02-21 20:50:13 -0800
text:
@SouthwestAir #fail  southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: abrandt88
tweet_created: 2015-02-21 20:50:54 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: jrcoonley
tweet_created: 2015-02-21 20:52:08 -0800
user_timezone: Quito
text:
@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: nm4agoodlife
tweet_created: 2015-02-21 20:52:24 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable


airline_sentiment: positive
airline: Southwest
name: tlwbarnett
tweet_created: 2015-02-21 20:54:52 -0800
tweet_location: Lockport, NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: mjfredricks259
tweet_created: 2015-02-21 20:55:24 -0800
text:
@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?


airline_sentiment: positive
airline: Delta
name: willliu11
tweet_created: 2015-02-21 20:55:26 -0800
text:
@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: corybronze
tweet_created: 2015-02-21 20:55:27 -0800
text:
@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: nm4agoodlife
tweet_created: 2015-02-21 20:57:40 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TheSanjR
tweet_created: 2015-02-21 20:58:28 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways stranded at BWI after two diversions. No cust service, no transport. Dumped here. Terrible customer service!


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: scoobydoo9749
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-21 20:59:22 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: JustinMHobbs
tweet_created: 2015-02-21 21:00:40 -0800
tweet_location: IN
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: YoungBBE3
tweet_created: 2015-02-21 21:02:35 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways You landed me at #BWI instead of @Reagan_Airport  and have no plans for me to make it home to DC. How do you suggest I get home?


airline_sentiment: neutral
airline: United
name: kreespa
tweet_created: 2015-02-21 21:03:02 -0800
tweet_location: Little Rhody
user_timezone: Eastern Time (US & Canada)
text:
@united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: anieanne1
tweet_created: 2015-02-21 21:03:49 -0800
tweet_location: Boston, Ma
user_timezone: Atlantic Time (Canada)
text:
@USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: OP_Rahul
tweet_created: 2015-02-21 21:04:04 -0800
tweet_location: Ocean View, Hawaii
text:
@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: YoungBBE3
tweet_created: 2015-02-21 21:04:49 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to?


airline_sentiment: neutral
airline: Southwest
name: JohnSimonePhoto
tweet_created: 2015-02-21 21:07:55 -0800
tweet_location: Toronto (formerly NYC)
text:
@SouthwestAir better travel photos:
My Kindle e-book Easy Tips guide http://t.co/7dM2J8H97M:
http://t.co/xeDeckGMW5 http://t.co/frGhglMkqF


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Blondiemcl6
tweet_created: 2015-02-21 21:08:53 -0800
tweet_location: somerville nj
user_timezone: Central Time (US & Canada)
text:
@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Fader_Jockey
tweet_created: 2015-02-21 21:08:56 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: FalconjcJohn
tweet_created: 2015-02-21 21:09:14 -0800
text:
@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: kreespa
tweet_created: 2015-02-21 21:09:36 -0800
tweet_location: Little Rhody
user_timezone: Eastern Time (US & Canada)
text:
@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: JCRU28
tweet_created: 2015-02-21 21:13:28 -0800
tweet_location: USA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: Ryancotter82
tweet_created: 2015-02-21 21:13:41 -0800
text:
@JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TheSanjR
tweet_created: 2015-02-21 21:15:11 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: PhilHagen
tweet_created: 2015-02-21 21:18:33 -0800
tweet_location: Lewes, DE, USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways just hit 4hrs.  what is typical wait time right now? should i drive 2h30m to the airport service desk?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: hzidell
tweet_created: 2015-02-21 21:18:58 -0800
tweet_location: Dallas, Texas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir we are having a real issue trying to get thru to you.  On hold for 2 hours &amp; got disconnected!  Please help!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: DestineMedia
tweet_created: 2015-02-21 21:19:24 -0800
tweet_location: BB PIN:28AF78F4
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: worldknits
tweet_created: 2015-02-21 21:20:40 -0800
tweet_location: Fredericksburg, VA
user_timezone: Eastern Time (US & Canada)
text:
@united screwed up our reservation- they assigned a new # to just one of us &amp; when they changed our flight, only changed the original #.


airline_sentiment: neutral
airline: Southwest
name: defscott627
tweet_created: 2015-02-21 21:20:59 -0800
user_timezone: Quito
text:
@SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ColfaxCapital
tweet_created: 2015-02-21 21:21:38 -0800
tweet_location: 39.0708° N, 106.9886° W
user_timezone: Quito
text:
@USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: DestineMedia
tweet_created: 2015-02-21 21:22:01 -0800
tweet_location: BB PIN:28AF78F4
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue @dgruber1700  oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: DestineMedia
tweet_created: 2015-02-21 21:23:29 -0800
tweet_location: BB PIN:28AF78F4
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Boards707
tweet_created: 2015-02-21 21:23:39 -0800
tweet_location: Belmar, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: TheHaileyTate
tweet_created: 2015-02-21 21:23:56 -0800
tweet_location: Barneys New York
text:
@USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: YoungBBE3
tweet_created: 2015-02-21 21:27:23 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: MikeWiener
tweet_created: 2015-02-21 21:28:42 -0800
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: throthra
tweet_created: 2015-02-21 21:30:08 -0800
text:
@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: _RobPrice
tweet_created: 2015-02-21 21:30:11 -0800
user_timezone: Sydney
text:
@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: apopnj01
tweet_created: 2015-02-21 21:30:32 -0800
tweet_location: USA
user_timezone: Eastern Time (US & Canada)
text:
@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting  for over 1 hr


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: dailylaurel
tweet_created: 2015-02-21 21:32:04 -0800
tweet_location: Bruxelle-Paris-Marseille-(BPM)
user_timezone: Athens
text:
@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?


airline_sentiment: negative
negativereason: Can't Tell
airline: Virgin America
name: Boards707
tweet_created: 2015-02-21 21:32:59 -0800
tweet_location: Belmar, NJ
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: drr51664
tweet_created: 2015-02-21 21:33:00 -0800
tweet_location: Central NJ
text:
@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354   Disappointed


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: tippykayak
tweet_created: 2015-02-21 21:33:21 -0800
tweet_location: Branford, CT
user_timezone: Eastern Time (US & Canada)
text:
@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: 4ensicdds
tweet_created: 2015-02-21 21:33:35 -0800
tweet_location: Long Island, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Your customer service is  non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: rudinov
tweet_created: 2015-02-21 21:34:40 -0800
tweet_location: UAE
text:
@JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: throthra
tweet_created: 2015-02-21 21:36:03 -0800
text:
@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: throthra
tweet_created: 2015-02-21 21:39:35 -0800
text:
@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jtrexsocial
tweet_created: 2015-02-21 21:41:33 -0800
tweet_location: Philadelphia
user_timezone: Eastern Time (US & Canada)
text:
@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: nm4agoodlife
tweet_created: 2015-02-21 21:42:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: b_lind
tweet_created: 2015-02-21 21:44:01 -0800
tweet_location: Philadelphia, PA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways keeps dropping my call and won't even let me stay on hold because they are "too busy" #idontwanttocallback


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Angela_Meyers
tweet_created: 2015-02-21 21:45:17 -0800
tweet_location: Hershey, PA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ChrisWalters_WV
tweet_created: 2015-02-21 21:45:19 -0800
tweet_location: West Virginia
user_timezone: Central Time (US & Canada)
text:
@USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: _RobPrice
tweet_created: 2015-02-21 21:45:38 -0800
user_timezone: Sydney
text:
@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: nm4agoodlife
tweet_created: 2015-02-21 21:46:19 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: amy__kristen
tweet_created: 2015-02-21 21:48:57 -0800
tweet_location: SoCal
user_timezone: Arizona
text:
@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: AndyLeeEsq
tweet_created: 2015-02-21 21:49:16 -0800
text:
@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: realmattberry
tweet_created: 2015-02-21 21:49:25 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @_RobPrice  how can he try again it will be 5-6 hours before he gets help.  Contingency plans non existent.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TheSanjR
tweet_created: 2015-02-21 21:50:26 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: realmattberry
tweet_created: 2015-02-21 21:50:31 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @nm4agoodlife      5 hours on hold and no answer . Guess the synergy of a merger was really planned out


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: djMaxM
tweet_created: 2015-02-21 21:51:57 -0800
tweet_location: Brookline, Massachusetts
user_timezone: Quito
text:
@united has been showing the same tone deaf video for all these years about how "wifi is coming!" Hah.Not before I leave. @VirginAmerica ftw


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: L_Simmons
tweet_created: 2015-02-21 21:52:25 -0800
tweet_location: Vancouver, BC
user_timezone: Eastern Time (US & Canada)
text:
@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage


airline_sentiment: positive
airline: Southwest
name: jenhunzing
tweet_created: 2015-02-21 21:53:05 -0800
text:
@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: scoobydoo9749
tweet_created: 2015-02-21 21:53:59 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir "...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough."


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: iseriesdomino
tweet_created: 2015-02-21 21:54:08 -0800
tweet_location: United States
user_timezone: Central Time (US & Canada)
text:
@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ch_mom
tweet_created: 2015-02-21 21:56:51 -0800
tweet_location: Boston, MA
text:
“@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.” #generic


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: AndyLeeEsq
tweet_created: 2015-02-21 22:01:05 -0800
text:
@USAirways HELLO?! It's been FOUR HOURS since plane landed!   Flt 630 phx to JFK.  3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: JoshuakingMba
tweet_created: 2015-02-21 22:04:25 -0800
tweet_location: Richmond, VA
text:
@USAirways thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: scoobydoo9749
tweet_created: 2015-02-21 22:05:59 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir "Will my luggage be on that flight?" "No" "Y not" "bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: SDeShazo_89
tweet_created: 2015-02-21 22:06:21 -0800
tweet_location: Hoover, Alabama
text:
@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: iseriesdomino
tweet_created: 2015-02-21 22:07:52 -0800
tweet_location: United States
user_timezone: Central Time (US & Canada)
text:
@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: mollypriddy
tweet_created: 2015-02-21 22:10:03 -0800
tweet_location: Kalispell, MT
user_timezone: Mountain Time (US & Canada)
text:
@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: AppAmy
tweet_created: 2015-02-21 22:13:14 -0800
text:
@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -&gt; IAH (UA252) #wastedtime


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: annnnge
tweet_created: 2015-02-21 22:14:47 -0800
tweet_location: ☁️
text:
@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers....


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: PhilHagen
tweet_created: 2015-02-21 22:15:40 -0800
tweet_location: Lewes, DE, USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways yes, i am as well.  **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Ali_BarnesXO
tweet_coord: [43.74167873, -79.3442243]
tweet_created: 2015-02-21 22:15:44 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Leigh_Walton
tweet_created: 2015-02-21 22:16:08 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: annnnge
tweet_created: 2015-02-21 22:16:14 -0800
tweet_location: ☁️
text:
@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...


airline_sentiment: neutral
airline: Delta
name: JustinRosentha
tweet_created: 2015-02-21 22:17:15 -0800
tweet_location: New York
text:
@JetBlue  Alright I hope. My JetBlue app is showing a change in my seats and online shows an a320.  Don't want any surprises


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: stuf_bethsays
tweet_created: 2015-02-21 22:18:41 -0800
text:
@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.
#Pleasehurryup #answerphone #reschedulemyflight


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: stuf_bethsays
tweet_created: 2015-02-21 22:22:07 -0800
text:
@USAirways i've been on hold since 11:30pm  need to reschedule my Cancelled Flightled flight for a morning departure tomorrow.  please help!!!!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: SibleyStepsOut
tweet_created: 2015-02-21 22:22:57 -0800
tweet_location: Washington DC Metro
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Mare_McCoy
tweet_created: 2015-02-21 22:23:16 -0800
tweet_location: Kansas
user_timezone: Central Time (US & Canada)
text:
@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: stuf_bethsays
tweet_created: 2015-02-21 22:25:06 -0800
text:
@USAirways @caterobbie if that link worked most of us could take care of ourselves  please contact your tech people to get that working


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: dennis__andrew
tweet_created: 2015-02-21 22:31:40 -0800
tweet_location: San Diego CA
user_timezone: Arizona
text:
@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv


airline_sentiment: neutral
airline: Delta
name: JEOKOO1
tweet_created: 2015-02-21 22:35:58 -0800
tweet_location: Washington, DC.
text:
@JetBlue @SouthwestAir @VirginAmerica @AmericanAirBR download jeokoo the American app for air travelers


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: ChrisJValdez
tweet_created: 2015-02-21 22:38:44 -0800
tweet_location: Yokohama, Japan
user_timezone: Central Time (US & Canada)
text:
@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: annnnge
tweet_created: 2015-02-21 22:39:03 -0800
tweet_location: ☁️
text:
@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: miffSC
tweet_created: 2015-02-21 22:41:10 -0800
tweet_location: http://about.me/miffsc
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jtrexsocial
tweet_created: 2015-02-21 22:41:48 -0800
tweet_location: Philadelphia
user_timezone: Eastern Time (US & Canada)
text:
@USAirways how do you do that? You guys need to have much better communication. How? How can we do that?


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: designer_helen
tweet_created: 2015-02-21 22:41:54 -0800
tweet_location: Manhattan, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face..


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: BiavatiJon
tweet_created: 2015-02-21 22:44:24 -0800
text:
@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: designer_helen
tweet_created: 2015-02-21 22:45:22 -0800
tweet_location: Manhattan, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. 😒


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: RJordan47
tweet_created: 2015-02-21 22:46:00 -0800
tweet_location: Oklahoma
user_timezone: Central Time (US & Canada)
text:
@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.


airline_sentiment: neutral
airline: US Airways
name: PhilHagen
tweet_created: 2015-02-21 22:46:36 -0800
tweet_location: Lewes, DE, USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir Just had to buy a "safety" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: teammccabe
tweet_created: 2015-02-21 22:48:09 -0800
tweet_location: Cape Cod
user_timezone: Eastern Time (US & Canada)
text:
@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: nburnside26
tweet_created: 2015-02-21 22:48:34 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠


airline_sentiment: neutral
airline: United
name: EmilyIsBach
tweet_created: 2015-02-21 22:57:30 -0800
tweet_location: Potsdam, NY
user_timezone: Eastern Time (US & Canada)
text:
@united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? 🌴🌴 It's so cold here.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: panich3
tweet_created: 2015-02-21 23:05:18 -0800
tweet_location: New York
user_timezone: Atlantic Time (Canada)
text:
@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: emmaprzyby
tweet_created: 2015-02-21 23:05:28 -0800
tweet_location: Brooklyn, NY
text:
@USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 #imtired #wannagohome


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: AdamGiamba
tweet_created: 2015-02-21 23:06:56 -0800
tweet_location: Bronx, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways after a grt flight to PHX last week,  tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.


airline_sentiment: neutral
airline: Southwest
name: hippyminds
tweet_created: 2015-02-21 23:08:21 -0800
tweet_location: minneapolis,mn
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir what does a woman got to do to get a chance of a lifetime? 😖 #DestinationDragons #imaginedragons #slaycancerwithdragons


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: AdamGiamba
tweet_created: 2015-02-21 23:11:09 -0800
tweet_location: Bronx, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: clarkhook
tweet_created: 2015-02-21 23:16:27 -0800
tweet_location: Franklin, TN
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Ofbikesandbirds
tweet_created: 2015-02-21 23:17:56 -0800
text:
@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline...


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: lnghurdoncurRIE
tweet_created: 2015-02-21 23:27:13 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir  Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: FollowMsMiMi
tweet_created: 2015-02-21 23:30:09 -0800
user_timezone: Quito
text:
@USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: TimBouhour
tweet_created: 2015-02-21 23:52:05 -0800
tweet_location: Raleigh, NC
text:
@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: fieldhockeyfit
tweet_created: 2015-02-22 00:03:18 -0800
text:
@USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: MarkGilden
tweet_coord: [33.94171725, -118.39844033]
tweet_created: 2015-02-22 00:04:26 -0800
tweet_location: Honolulu, HI
user_timezone: Pacific Time (US & Canada)
text:
@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: tthomasser
tweet_created: 2015-02-22 00:08:22 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: gregliefooghe
tweet_coord: [37.61980156, -122.38447633]
tweet_created: 2015-02-22 00:20:27 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: amyleis_janney
tweet_created: 2015-02-22 00:33:47 -0800
user_timezone: Mid-Atlantic
text:
@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: RoyLe9
tweet_created: 2015-02-22 00:35:08 -0800
user_timezone: Bucharest
text:
@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: throthra
tweet_created: 2015-02-22 00:35:16 -0800
text:
@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: ajl592
tweet_created: 2015-02-22 00:39:44 -0800
text:
@USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day??


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: throthra
tweet_created: 2015-02-22 00:41:23 -0800
text:
@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: amyleis_janney
tweet_created: 2015-02-22 00:41:28 -0800
user_timezone: Mid-Atlantic
text:
@USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: logsoleary
tweet_created: 2015-02-22 00:47:36 -0800
tweet_location: RTR
user_timezone: Atlantic Time (Canada)
text:
@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Whosgunz
tweet_created: 2015-02-22 00:47:40 -0800
text:
@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: KieranMahan
tweet_created: 2015-02-22 00:48:08 -0800
text:
@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Whosgunz
tweet_created: 2015-02-22 00:48:43 -0800
text:
@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: KieranMahan
tweet_created: 2015-02-22 00:50:34 -0800
text:
@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Whosgunz
tweet_created: 2015-02-22 00:54:29 -0800
text:
@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: MaverickEMT
tweet_created: 2015-02-22 00:54:59 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: MaverickEMT
tweet_created: 2015-02-22 00:55:38 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Whosgunz
tweet_created: 2015-02-22 00:58:14 -0800
text:
@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is  unreal!!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: himmelb1
tweet_created: 2015-02-22 01:00:07 -0800
text:
@USAirways Why is my "first available" flight for me now Tuesday but a flight today  that is "booked "#flt 755 available to buy online?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: suntoshi
tweet_created: 2015-02-22 01:27:48 -0800
tweet_location: Bedford, Nh
user_timezone: Eastern Time (US & Canada)
text:
@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: suntoshi
tweet_created: 2015-02-22 01:29:02 -0800
tweet_location: Bedford, Nh
user_timezone: Eastern Time (US & Canada)
text:
@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: pmj1234
tweet_created: 2015-02-22 01:32:19 -0800
text:
@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: MaxAbrahms
tweet_created: 2015-02-22 01:39:37 -0800
tweet_location: Boston, MA
user_timezone: Atlantic Time (Canada)
text:
.@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost &amp; return it.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: drewdenker
tweet_created: 2015-02-22 01:41:55 -0800
text:
@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: amyleis_janney
tweet_created: 2015-02-22 01:42:46 -0800
user_timezone: Mid-Atlantic
text:
@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Whosgunz
tweet_created: 2015-02-22 01:46:35 -0800
text:
@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: PepeStudioNYC
tweet_created: 2015-02-22 01:55:36 -0800
tweet_location: brooklyn
user_timezone: Quito
text:
@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 &amp; 1898 http://t.co/DkZl57uPQI


airline_sentiment: positive
airline: Delta
name: logantracey
tweet_created: 2015-02-22 01:57:44 -0800
tweet_location: new york city
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery


airline_sentiment: neutral
airline: US Airways
name: LividFiction
tweet_created: 2015-02-22 01:58:55 -0800
tweet_location: Thicktown, Thickania
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: drewdenker
tweet_created: 2015-02-22 02:00:38 -0800
text:
@USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: logantracey
tweet_created: 2015-02-22 02:02:05 -0800
tweet_location: new york city
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: pmj1234
tweet_created: 2015-02-22 02:04:55 -0800
text:
@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Whosgunz
tweet_created: 2015-02-22 02:08:20 -0800
text:
@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Whosgunz
tweet_created: 2015-02-22 02:10:33 -0800
text:
@united your "customer service" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: MaxAbrahms
tweet_created: 2015-02-22 02:16:54 -0800
tweet_location: Boston, MA
user_timezone: Atlantic Time (Canada)
text:
Thanks @united for writing back. To assist you can return the bag you lost &amp; clean up the feces sprinkled in your bathroom. Too much to ask?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jaykirell
tweet_created: 2015-02-22 02:21:52 -0800
tweet_location: Long Island, NY
user_timezone: Eastern Time (US & Canada)
text:
@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: throthra
tweet_created: 2015-02-22 02:31:52 -0800
text:
@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: throthra
tweet_created: 2015-02-22 02:33:38 -0800
text:
@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks


airline_sentiment: positive
airline: Delta
name: sylvie75015
tweet_created: 2015-02-22 02:43:48 -0800
tweet_location: Larchmont, New York
user_timezone: Eastern Time (US & Canada)
text:
“@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock” &gt; Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: mbialkowski
tweet_created: 2015-02-22 02:56:41 -0800
tweet_location: Des Moines
user_timezone: London
text:
@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: throthra
tweet_created: 2015-02-22 02:59:19 -0800
text:
@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: minmill3
tweet_created: 2015-02-22 02:59:57 -0800
tweet_location: Robesonia, PA
text:
@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!


airline_sentiment: neutral
airline: Virgin America
name: NewsSWA
tweet_created: 2015-02-22 03:02:06 -0800
tweet_location: FL410
user_timezone: Sydney
text:
@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: hllgruber
tweet_coord: [39.87638268, -75.23929034]
tweet_created: 2015-02-22 03:06:45 -0800
text:
@SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?


airline_sentiment: positive
airline: United
name: MrTrippe
tweet_created: 2015-02-22 03:07:04 -0800
tweet_location: Terra Prime
text:
@united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: ahaeder
tweet_created: 2015-02-22 03:11:32 -0800
tweet_location: PDX
text:
@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: chivo2089
tweet_created: 2015-02-22 03:12:21 -0800
tweet_location: Guatemala
text:
@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: lawrenceerror
tweet_created: 2015-02-22 03:13:20 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: CJLarcheveque
tweet_created: 2015-02-22 03:21:02 -0800
tweet_location: Charlotte, NC
text:
@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: mattirottstock
tweet_created: 2015-02-22 03:21:25 -0800
tweet_location: iPhone: 36.845329,-75.993790
user_timezone: Eastern Time (US & Canada)
text:
@USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: meigheyburn
tweet_created: 2015-02-22 03:22:18 -0800
tweet_location: Akron, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@united where is my bag?? I'm in Mexico about to go build a house &amp; my suitcase never got on my flight from CLE w me. I need it. SAN68059M


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: ChrisWalters_WV
tweet_created: 2015-02-22 03:30:44 -0800
tweet_location: West Virginia
user_timezone: Central Time (US & Canada)
text:
@USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because "ramp was broken." No other ramps in Charlotte??


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ChrisWalters_WV
tweet_created: 2015-02-22 03:31:28 -0800
tweet_location: West Virginia
user_timezone: Central Time (US & Canada)
text:
@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: greghm88
tweet_created: 2015-02-22 03:31:49 -0800
tweet_location: London
text:
@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?


airline_sentiment: neutral
airline: United
name: MichaelJGlasgow
tweet_created: 2015-02-22 03:32:31 -0800
tweet_location: Raleigh, North Carolina, USA
text:
Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til "U" are the only "U" in the sky. #NewAmericanStinks


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: rylietolbert15
tweet_coord: [39.25956567, -76.70131545]
tweet_created: 2015-02-22 03:32:59 -0800
tweet_location: New York
text:
@USAirways your airline also delayed our bags to us for 4 hours &amp; refused to ship them to our local airport #disappointed #stillbagless


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: bartha75
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-22 03:35:18 -0800
tweet_location: san diego
text:
@united  once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: suek03
tweet_created: 2015-02-22 03:35:59 -0800
tweet_location: Austin, TX
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?


airline_sentiment: negative
negativereason: longlines
airline: Virgin America
name: girlphotophilly
tweet_created: 2015-02-22 03:39:28 -0800
tweet_location: Philadelphia, Pa
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: victor_haydin
tweet_created: 2015-02-22 03:40:16 -0800
user_timezone: Kyiv
text:
@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room


airline_sentiment: neutral
airline: United
name: victor_haydin
tweet_created: 2015-02-22 03:41:41 -0800
user_timezone: Kyiv
text:
@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: stevenbattle
tweet_created: 2015-02-22 03:46:22 -0800
tweet_location: philadelphia, pa
user_timezone: Eastern Time (US & Canada)
text:
@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: AdrianMartinG15
tweet_created: 2015-02-22 03:53:07 -0800
text:
@Sb5551 Sounds like  @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: WheresRUsso
tweet_created: 2015-02-22 03:55:59 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mnorouzi
tweet_coord: [39.05365524, -84.65487604]
tweet_created: 2015-02-22 03:59:34 -0800
text:
@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!!  Really???


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: jednell
tweet_created: 2015-02-22 04:03:38 -0800
text:
@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ChanChoJMU07
tweet_created: 2015-02-22 04:08:03 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is "on time"


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: dailylaurel
tweet_created: 2015-02-22 04:10:04 -0800
tweet_location: Bruxelle-Paris-Marseille-(BPM)
user_timezone: Athens
text:
@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Kerberos_XSN
tweet_coord: [25.7789509, -80.1353866]
tweet_created: 2015-02-22 04:14:26 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: tu_huynh
tweet_created: 2015-02-22 04:16:23 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: SagiRoi
tweet_created: 2015-02-22 04:19:30 -0800
text:
@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: JohnFMacky
tweet_created: 2015-02-22 04:20:41 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: Marci_DZ
tweet_created: 2015-02-22 04:21:26 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: JulesMonacelli
tweet_created: 2015-02-22 04:23:06 -0800
tweet_location: Rochester, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways not happy!! Trying to get home on Cancelled Flighted flight&amp; been on hold for 2 hours. Help!! This is just crazy...


airline_sentiment: neutral
airline: Delta
name: yoyijr
tweet_created: 2015-02-22 04:26:13 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.


airline_sentiment: negative
negativereason: Late Flight
airline: United
airline_sentiment_gold: negative
name: traceyabbywhite
negativereason_gold: Late Flight Lost Luggage
tweet_created: 2015-02-22 04:29:16 -0800
tweet_location: Atlantic Highlands, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: JohnFMacky
tweet_created: 2015-02-22 04:29:35 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO?


airline_sentiment: neutral
airline: United
name: meigheyburn
tweet_created: 2015-02-22 04:33:15 -0800
tweet_location: Akron, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Sb5551
tweet_created: 2015-02-22 04:34:06 -0800
text:
@USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: traceyabbywhite
tweet_created: 2015-02-22 04:36:51 -0800
tweet_location: Atlantic Highlands, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: RealDaveOrtiz
tweet_created: 2015-02-22 04:43:01 -0800
tweet_location: iPhone: 39.285219,-76.622649
user_timezone: Quito
text:
@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: JohnFMacky
tweet_created: 2015-02-22 04:43:28 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100%  confirmed


airline_sentiment: positive
airline: United
name: 21stCenturyMom
tweet_created: 2015-02-22 04:45:15 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO


airline_sentiment: positive
airline: Delta
name: betorides
tweet_created: 2015-02-22 04:50:45 -0800
user_timezone: Quito
text:
@JetBlue  FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting  @AmericanAir  to speak to a human at customer service


airline_sentiment: neutral
airline: United
name: jessehaines
tweet_created: 2015-02-22 04:53:59 -0800
tweet_location: ÜT: 43.492878,-96.790916
user_timezone: Central Time (US & Canada)
text:
@united I tried.   We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes.  No resolution.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: CakeNDeath
tweet_created: 2015-02-22 04:55:28 -0800
tweet_location: Old City Philly
text:
@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH


airline_sentiment: neutral
airline: United
name: gwp22183
tweet_created: 2015-02-22 04:55:52 -0800
tweet_location: Metro DC Area
text:
@united Do you have plans for an iPad app?  The iPhone app is great, but on the  iPad you have to flip the iPad.  Is there a beta? Tks.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: SagiRoi
tweet_created: 2015-02-22 04:59:46 -0800
text:
@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: msk2216Matt
tweet_created: 2015-02-22 05:00:26 -0800
text:
@USAirways looks like you lost another customer  when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition


airline_sentiment: neutral
airline: Virgin America
name: NewsSWA
tweet_created: 2015-02-22 05:02:06 -0800
tweet_location: FL410
user_timezone: Sydney
text:
@VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: kimwatsontanner
tweet_created: 2015-02-22 05:03:02 -0800
tweet_location: Loomis, CA (Near SacTown)
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir I'm running out of money to keep paying for hotel rooms &amp; food in NYC. You don't help people with $ spent


airline_sentiment: positive
airline: Southwest
name: RizLakh
tweet_created: 2015-02-22 05:03:47 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.


airline_sentiment: neutral
airline: Delta
name: OverTheEdge55
tweet_created: 2015-02-22 05:06:59 -0800
text:
@JetBlue  I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: kimwatsontanner
tweet_created: 2015-02-22 05:08:18 -0800
tweet_location: Loomis, CA (Near SacTown)
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: VikingJim60
tweet_created: 2015-02-22 05:08:33 -0800
tweet_location: Doylestown, PA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: sydsimone
tweet_created: 2015-02-22 05:08:57 -0800
text:
@USAirways was on hd for 1hr and 3min at 3:00am since my flgt  from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: sap_geek
tweet_created: 2015-02-22 05:09:21 -0800
text:
@united can you not get the first flight of the day off the ground on time?   #1531.  Let's go.......


airline_sentiment: positive
airline: US Airways
name: ibeejd
tweet_created: 2015-02-22 05:10:33 -0800
user_timezone: America/New_York
text:
@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency &amp; vacation saved!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: tonytouch09
tweet_created: 2015-02-22 05:10:36 -0800
tweet_location: London/NYC
user_timezone: London
text:
@JetBlue suck and their customer services are the worst  whats the point of having a loyalty scheme that they don't honor #badairline


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mturkos
tweet_created: 2015-02-22 05:10:50 -0800
tweet_location: Belmar, NJ
user_timezone: Quito
text:
@USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up &amp; again back on hold. Understand weather, but ridiculous.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: dstorres
tweet_created: 2015-02-22 05:11:32 -0800
tweet_location: MA, USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir  is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: ahaeder
tweet_created: 2015-02-22 05:11:40 -0800
tweet_location: PDX
text:
@united A day Late Flightr, one delayed &amp; one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: BrianNewcomb
tweet_created: 2015-02-22 05:12:07 -0800
tweet_location: Columbus, Ohio USA
user_timezone: Quito
text:
@USAirways sad experience today on 4663.  Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: traceyabbywhite
tweet_created: 2015-02-22 05:12:08 -0800
tweet_location: Atlantic Highlands, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: sydsimone
tweet_created: 2015-02-22 05:12:35 -0800
text:
@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: dstorres
tweet_created: 2015-02-22 05:12:43 -0800
tweet_location: MA, USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir  stranded in North Carolina and trying to figure out options but can't get anyone to talk to


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: dstorres
tweet_created: 2015-02-22 05:13:42 -0800
tweet_location: MA, USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir  Also your on-hold message is trying to sell Valentines Day gifts.  Over a week Late Flight.  Sounds about right for USAir


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: tonytouch09
tweet_created: 2015-02-22 05:14:10 -0800
tweet_location: London/NYC
user_timezone: London
text:
@JetBlue won't see my money again after their poor service    should have stuck with virgin america what was i thinking trying jetblue???


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: benjosephson
tweet_created: 2015-02-22 05:14:16 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: VikingJim60
tweet_created: 2015-02-22 05:21:14 -0800
tweet_location: Doylestown, PA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways "good news. We've located the crew and made contact with them". flight was supposed to leave 4 minutes ago. #usairwaysfail


airline_sentiment: neutral
airline: Southwest
name: JoshYerdon
tweet_created: 2015-02-22 05:21:25 -0800
text:
@SouthwestAir I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: corybronze
tweet_created: 2015-02-22 05:22:11 -0800
text:
@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: corybronze
tweet_created: 2015-02-22 05:23:56 -0800
text:
@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way.


airline_sentiment: positive
airline: Southwest
name: mardigraschic
tweet_created: 2015-02-22 05:24:04 -0800
tweet_location: nola/beantown
user_timezone: Hawaii
text:
@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ


airline_sentiment: negative
negativereason: longlines
airline: United
name: KP_DR_RAMOS
tweet_created: 2015-02-22 05:27:42 -0800
text:
@united your service need work - check out this Bush airport "customer service line" last nt #unitedagainstunited http://t.co/g00sAozgtv


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: jlock
tweet_created: 2015-02-22 05:28:43 -0800
tweet_location: Arlington, VA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: scottcullen
tweet_created: 2015-02-22 05:28:54 -0800
user_timezone: Quito
text:
@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: betorides
tweet_created: 2015-02-22 05:29:20 -0800
user_timezone: Quito
text:
@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks.


airline_sentiment: neutral
airline: Southwest
name: Potter_Who
tweet_created: 2015-02-22 05:31:52 -0800
tweet_location: whore island
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir my sister&amp;brother in law need to get to Florida desperately flying w/ @USAirways is there anything you can do?


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: WarrickHoward
tweet_created: 2015-02-22 05:31:52 -0800
user_timezone: London
text:
@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?


airline_sentiment: negative
negativereason: longlines
airline: Delta
name: BannMen
tweet_created: 2015-02-22 05:33:08 -0800
user_timezone: Quito
text:
@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: sap_geek
tweet_created: 2015-02-22 05:34:31 -0800
text:
@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: TIURach2014
tweet_created: 2015-02-22 05:34:33 -0800
tweet_location: New York, NY
text:
@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: siobhanvivian
tweet_created: 2015-02-22 05:34:50 -0800
tweet_location: the burgh
user_timezone: Eastern Time (US & Canada)
text:
@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: LividFiction
tweet_created: 2015-02-22 05:35:35 -0800
tweet_location: Thicktown, Thickania
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: RodahlLL
tweet_created: 2015-02-22 05:38:00 -0800
tweet_location: Hong Kong
user_timezone: Central Time (US & Canada)
text:
@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website &amp; customer service dont want my business. Korea Air it is.


airline_sentiment: neutral
airline: United
name: Potter_Who
tweet_created: 2015-02-22 05:38:12 -0800
tweet_location: whore island
user_timezone: Eastern Time (US & Canada)
text:
@united sister &amp; BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: PubliusTX
tweet_created: 2015-02-22 05:38:38 -0800
tweet_location: Houston, TX
user_timezone: Central Time (US & Canada)
text:
@united no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: OverTheEdge55
tweet_created: 2015-02-22 05:38:57 -0800
text:
@JetBlue  I'm at 4:05  will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: wamo66
tweet_created: 2015-02-22 05:40:04 -0800
text:
@united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: kathrynstwtr
tweet_created: 2015-02-22 05:41:13 -0800
tweet_location: Pittsburgh
user_timezone: Eastern Time (US & Canada)
text:
@usairways trick for getting into your hold queue?  I've been calling since Thursday and keep getting the "call back Late Flightr" message


airline_sentiment: neutral
airline: US Airways
name: grpriolo
tweet_created: 2015-02-22 05:41:37 -0800
text:
@USAirways 8am flight to mco canld &amp; resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty?


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: cgahl
tweet_created: 2015-02-22 05:41:52 -0800
text:
@USAirways lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: VELO143
tweet_created: 2015-02-22 05:42:37 -0800
tweet_location: New York State of Mind
user_timezone: Eastern Time (US & Canada)
text:
@USAirways seriously!!!  Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: drgitlin
tweet_created: 2015-02-22 05:44:08 -0800
tweet_location: 20001
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I’ve been on hold for 36 minutes now, any time you want to answer the phone that would be great.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: NatureNerdness
tweet_created: 2015-02-22 05:44:50 -0800
text:
@USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: nerisa1127
tweet_created: 2015-02-22 05:45:04 -0800
tweet_location: Philadelphia PA
text:
@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: drewdenker
tweet_created: 2015-02-22 05:48:26 -0800
text:
@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: T2inSF
tweet_coord: [36.24269903, -86.10760197]
tweet_created: 2015-02-22 05:50:25 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@USAirways #Overbooked SXM-CLT delayed deplaning extra passengers. #missedconnection #forcedovernight #CLT, no lodging/food. Disappointed.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: Gr8Fratsby
tweet_created: 2015-02-22 05:51:43 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers


airline_sentiment: neutral
airline: Southwest
name: Dricetea
tweet_created: 2015-02-22 05:54:02 -0800
text:
@SouthwestAir i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Kurt_Wirth
tweet_created: 2015-02-22 05:55:09 -0800
tweet_location: ÜT: 43.182918,-77.651224
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Never heard back, but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960.


airline_sentiment: neutral
airline: Southwest
name: ReneJVega
tweet_created: 2015-02-22 05:55:19 -0800
tweet_location: NYC | DC | Charlotte | Vegas
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir CEO using #Vegas band to help ‘connect’ to people. http://t.co/89gKYuf1Qh  #aviation #business #marketing #consumermarketing


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: DestEurope
tweet_created: 2015-02-22 05:56:45 -0800
tweet_location: Columbus, OH
user_timezone: Eastern Time (US & Canada)
text:
@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!!  All other flights have left #usairwaysfail #worstairlineever


airline_sentiment: neutral
airline: US Airways
name: JulieMerks
tweet_created: 2015-02-22 05:57:22 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways, if I rebook on another airline after my flight was Cancelled Flightled, do you reimburse? I need to get home today, not Tuesday.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: LordJuiblex
tweet_created: 2015-02-22 05:57:27 -0800
text:
@USAirways Our flight was Cancelled Flightled &amp; chaos abounds. I am in good humour. Please give me free everything to appease me.


airline_sentiment: neutral
airline: Delta
name: MegBurns
tweet_coord: [25.05152514, -77.46620117]
tweet_created: 2015-02-22 05:59:35 -0800
tweet_location: west hartford, connecticut
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue on flight 622 from Nassau to JFK. Not showing Cancelled Flightled yet but assuming it will be? Any info?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: betorides
tweet_created: 2015-02-22 05:59:51 -0800
user_timezone: Quito
text:
@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: mahrruk
tweet_created: 2015-02-22 05:59:59 -0800
tweet_location: Rochester
user_timezone: Eastern Time (US & Canada)
text:
@united I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: ajbohman
tweet_created: 2015-02-22 06:00:20 -0800
tweet_location: Irving Texas
text:
@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: betorides
tweet_created: 2015-02-22 06:00:24 -0800
user_timezone: Quito
text:
@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: fctry
tweet_created: 2015-02-22 06:00:47 -0800
tweet_location: Williamsburg, Brooklyn
user_timezone: Eastern Time (US & Canada)
text:
@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY


airline_sentiment: negative
negativereason: longlines
airline: United
name: DanielPaulEller
tweet_created: 2015-02-22 06:01:02 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: BritalmegChris
tweet_created: 2015-02-22 06:03:10 -0800
text:
@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: sylvie75015
tweet_created: 2015-02-22 06:03:48 -0800
tweet_location: Larchmont, New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: davisesq212
tweet_created: 2015-02-22 06:04:30 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: EmmeliePickett
tweet_created: 2015-02-22 06:04:37 -0800
tweet_location: fort worth, tx
user_timezone: Central Time (US & Canada)
text:
@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: davisesq212
tweet_created: 2015-02-22 06:07:34 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: BenHabbel
tweet_created: 2015-02-22 06:10:20 -0800
tweet_location: New York City
user_timezone: Pacific Time (US & Canada)
text:
@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: thowelliv
tweet_created: 2015-02-22 06:11:45 -0800
tweet_location: Baltimore
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I start a new job tomorrow &amp; you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!


airline_sentiment: negative
negativereason: longlines
airline: United
name: jeisensc
tweet_coord: [39.99806982, -82.88439575]
tweet_created: 2015-02-22 06:12:42 -0800
tweet_location: San Diego, CA
user_timezone: Pacific Time (US & Canada)
text:
@united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: greghm88
tweet_created: 2015-02-22 06:14:01 -0800
tweet_location: London
text:
@united Cancelled Flights your flight then sends you an email saying "think about your next flight..." #customer #outrage http://t.co/KkwiwI97A4


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: sydsimone
tweet_created: 2015-02-22 06:15:00 -0800
text:
@USAirways you got to be "F"ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: emilyedawson
tweet_created: 2015-02-22 06:15:43 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.


airline_sentiment: neutral
airline: Delta
name: SNS858585
tweet_created: 2015-02-22 06:19:38 -0800
user_timezone: Hawaii
text:
@JetBlue hi is there a way we can check to track the flight that will arrive &amp; that will be our flight to depart.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: TheBigEasy5889
tweet_created: 2015-02-22 06:20:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Its poor Flight management. There is   no reason why a scheduled 8:00  pm  flight to takr off At 11:00pm .


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: mcloeren
tweet_created: 2015-02-22 06:21:17 -0800
tweet_location: Bethesda MD
user_timezone: Quito
text:
@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: "Rather make a complaint or your flight?"


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: JayWogi
tweet_created: 2015-02-22 06:23:31 -0800
tweet_location: Houston, Texas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: szymanski_t
tweet_created: 2015-02-22 06:23:59 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united your airline has been telling me that my luggage is one hour away from my destination for 5 days!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: szymanski_t
tweet_created: 2015-02-22 06:25:10 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united I have never been mislead by a company as many times as I have this week by United Airlines!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: szymanski_t
tweet_created: 2015-02-22 06:25:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: throthra
tweet_created: 2015-02-22 06:27:05 -0800
text:
@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: szymanski_t
tweet_created: 2015-02-22 06:27:28 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: szymanski_t
tweet_created: 2015-02-22 06:28:14 -0800
user_timezone: Eastern Time (US & Canada)
text:
@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: bushth07
tweet_created: 2015-02-22 06:29:11 -0800
tweet_location: 43206
user_timezone: Eastern Time (US & Canada)
text:
@united Thank you for wasting my time &amp; money. Not only will I now arrive 5 hours Late Flight to my destination, but...


airline_sentiment: neutral
airline: United
name: FlyChristo
tweet_created: 2015-02-22 06:29:24 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: sylvie75015
tweet_created: 2015-02-22 06:29:40 -0800
tweet_location: Larchmont, New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: szymanski_t
tweet_created: 2015-02-22 06:29:47 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Therobertlewin
tweet_created: 2015-02-22 06:29:56 -0800
text:
@united @delta lost my luggage from ATL to  hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: _crazdan
tweet_created: 2015-02-22 06:31:31 -0800
text:
@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took &gt;90min and came back absolutely drenched..


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: szymanski_t
tweet_created: 2015-02-22 06:31:36 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Katycarlson
tweet_created: 2015-02-22 06:31:43 -0800
tweet_location: America
user_timezone: Central Time (US & Canada)
text:
@USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: pbmccarron
tweet_created: 2015-02-22 06:31:55 -0800
tweet_location: US of A
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Flight Cancelled Flightled due to "weather conditions" in arrival city. Uh...I don't think so.


airline_sentiment: positive
airline: Delta
name: SMHillman
tweet_created: 2015-02-22 06:32:14 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: 21stCenturyMom
tweet_created: 2015-02-22 06:34:04 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united  of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: PBR2nd
tweet_created: 2015-02-22 06:36:58 -0800
tweet_location: Charlotte, NC
user_timezone: Eastern Time (US & Canada)
text:
@usairways  my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now.  Taking way too long http://t.co/NeHnsDCkTY


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: PrRiesenberg
tweet_created: 2015-02-22 06:37:52 -0800
text:
@USAirways my brother @BRizzyberg27 missed his flight traveling home for a funeral and can't get through to the call center, can you help?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: jnuvola
tweet_created: 2015-02-22 06:40:18 -0800
tweet_location: Philadelphia
user_timezone: Eastern Time (US & Canada)
text:
@USAirways flight today Cancelled Flighted  in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!


airline_sentiment: positive
airline: United
name: auciello
tweet_created: 2015-02-22 06:40:38 -0800
tweet_location: South Seaside Park/Puerto Rico
user_timezone: Eastern Time (US & Canada)
text:
Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH


airline_sentiment: neutral
airline: United
name: Angry_VBK
tweet_created: 2015-02-22 06:41:11 -0800
text:
@united question. Are departure times based off eastern central time or the time zone your actually in?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: nanceebing
tweet_created: 2015-02-22 06:42:28 -0800
tweet_location: south beach/ LA / NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: nanceebing
tweet_created: 2015-02-22 06:42:55 -0800
tweet_location: south beach/ LA / NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways  but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: ljsbrooks
tweet_created: 2015-02-22 06:43:43 -0800
text:
@united its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: SamanthaKayeA
tweet_created: 2015-02-22 06:45:28 -0800
tweet_location: Cincinnati, OH
user_timezone: Eastern Time (US & Canada)
text:
@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: mtanji
tweet_created: 2015-02-22 06:45:43 -0800
tweet_location: The Old Dominion
user_timezone: Central Time (US & Canada)
text:
@jetblue all your online resources  say we're on time, but clearly we are not.  This is not very information age of you...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: purdom44
tweet_coord: [36.12665696, -86.66953068]
tweet_created: 2015-02-22 06:45:59 -0800
text:
@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: 201Chef
tweet_coord: [40.6941088, -74.17545854]
tweet_created: 2015-02-22 06:46:14 -0800
tweet_location: 201-600-2130
user_timezone: Central Time (US & Canada)
text:
@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/


airline_sentiment: neutral
airline: Delta
name: SMHillman
tweet_created: 2015-02-22 06:47:34 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https://t.co/xGfS6tJTMo http://t.co/ixM3t5mIZc


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: throthra
tweet_created: 2015-02-22 06:47:58 -0800
text:
@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ChristineStorch
tweet_created: 2015-02-22 06:50:21 -0800
tweet_location: Winston-Salem, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: dickie_megan
tweet_created: 2015-02-22 06:50:25 -0800
text:
@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: DrCraigKasper
tweet_created: 2015-02-22 06:54:58 -0800
tweet_location: New York, New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: cjangla
tweet_created: 2015-02-22 06:55:24 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?


airline_sentiment: positive
airline: Delta
name: SMHillman
tweet_created: 2015-02-22 06:55:42 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded &amp; how can you not love #FlyFi… http://t.co/NY6CS7jRuV


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: candygrrl2001
tweet_created: 2015-02-22 06:59:50 -0800
text:
@JetBlue  hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear..


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: Harrycookiv
tweet_coord: [39.52438256, -74.70144898]
tweet_created: 2015-02-22 07:00:48 -0800
tweet_location: The Land of Twitter
user_timezone: Mountain Time (US & Canada)
text:
@USAirways been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: cshells4
tweet_created: 2015-02-22 07:01:13 -0800
tweet_location: Connecticut
text:
@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: pawenrick
tweet_created: 2015-02-22 07:01:13 -0800
tweet_location: Happy Valley
user_timezone: Quito
text:
@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: shirabird
tweet_created: 2015-02-22 07:01:16 -0800
tweet_location: brooklyn
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: corybronze
tweet_created: 2015-02-22 07:01:53 -0800
text:
@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!


airline_sentiment: neutral
airline: Delta
name: sylvie75015
tweet_created: 2015-02-22 07:02:03 -0800
tweet_location: Larchmont, New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I hear you and safety is #1! I think we can get to JFK though now so let's help the pilots, passengers &amp; crew get there safely!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: corybronze
tweet_created: 2015-02-22 07:02:52 -0800
text:
@USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: KapuriaMd
tweet_created: 2015-02-22 07:03:06 -0800
text:
@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks


airline_sentiment: neutral
airline: United
name: craigsmail
tweet_created: 2015-02-22 07:04:26 -0800
tweet_location: Kansas City, USA
user_timezone: Eastern Time (US & Canada)
text:
@united can you change DKYDE6 to 4583&gt;36 on 2/23 instead of 3636&gt;606&gt;36; original reservation was for 4404&gt;36 yesterday but was Cancelled Flightled.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: corybronze
tweet_created: 2015-02-22 07:04:39 -0800
text:
@USAirways I can't wait for the @nytimes and @WSJ to find out how poorly @USAirways handled this situation. #shameful http://t.co/HHOxQPsUbA


airline_sentiment: positive
airline: US Airways
name: JessicaRyckman
tweet_created: 2015-02-22 07:04:51 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: roryfreeman87
tweet_coord: [29.98870677, -95.33845443]
tweet_created: 2015-02-22 07:08:13 -0800
tweet_location: california
user_timezone: Central Time (US & Canada)
text:
@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: chresten725
tweet_created: 2015-02-22 07:10:12 -0800
tweet_location: Cincinnati, OH
user_timezone: Eastern Time (US & Canada)
text:
@USAirways agent won't hold for connection arriving Late Flight. 7 min before departure time but 3 min too Late Flight. Flt 1903 gate c19. Disappointed


airline_sentiment: negative
negativereason: longlines
airline: United
name: worldknits
tweet_created: 2015-02-22 07:11:12 -0800
tweet_location: Fredericksburg, VA
user_timezone: Eastern Time (US & Canada)
text:
@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: GusSpaulding
tweet_created: 2015-02-22 07:12:39 -0800
tweet_location: New York, NY
text:
@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: NosihtamInc
tweet_created: 2015-02-22 07:14:55 -0800
tweet_location: Winnipeg, Manitoba
user_timezone: Central Time (US & Canada)
text:
@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: gotomaio
tweet_created: 2015-02-22 07:15:06 -0800
user_timezone: Quito
text:
@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: AndrewAquilante
tweet_created: 2015-02-22 07:17:38 -0800
tweet_location: Phoenixville, PA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: AnthonyLambkin
tweet_created: 2015-02-22 07:17:40 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: NosihtamInc
tweet_created: 2015-02-22 07:18:25 -0800
tweet_location: Winnipeg, Manitoba
user_timezone: Central Time (US & Canada)
text:
@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: KapuriaMd
tweet_created: 2015-02-22 07:19:33 -0800
text:
@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: NosihtamInc
tweet_created: 2015-02-22 07:20:01 -0800
tweet_location: Winnipeg, Manitoba
user_timezone: Central Time (US & Canada)
text:
@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: laurahotaling
tweet_created: 2015-02-22 07:21:25 -0800
text:
@united Delayed more and more these days. MCO &gt; IAD. Fingers crossed I make my connection home to Albany. #united1K


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: RJordan47
tweet_created: 2015-02-22 07:21:34 -0800
tweet_location: Oklahoma
user_timezone: Central Time (US & Canada)
text:
@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight


airline_sentiment: positive
airline: Delta
name: MichaelRunfola
tweet_created: 2015-02-22 07:22:02 -0800
tweet_location: Buffalo
text:
@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: throthra
tweet_created: 2015-02-22 07:22:03 -0800
text:
@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?


airline_sentiment: neutral
airline: Southwest
name: defscott627
tweet_created: 2015-02-22 07:23:00 -0800
user_timezone: Quito
text:
@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JoanEisenstodt
tweet_created: 2015-02-22 07:25:38 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Handled. I found tkt on floor dropped by someone. No way - I’m in wheelchair - to get to podium.


airline_sentiment: neutral
airline: United
name: ericdUX
tweet_created: 2015-02-22 07:26:29 -0800
tweet_location: Columbus, Ohio, USA
user_timezone: Eastern Time (US & Canada)
text:
@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: danielfine
tweet_created: 2015-02-22 07:26:32 -0800
tweet_location: Phila, Princeton, NYC.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways your customer service is a joke. First a mechanical Cancelled Flightation, now weather. On hold since 5:30 am. No humans. Pls call me!


airline_sentiment: neutral
airline: United
name: throthra
tweet_created: 2015-02-22 07:28:00 -0800
text:
@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MrRenevendez
tweet_created: 2015-02-22 07:28:07 -0800
tweet_location: Where you least need me to be
text:
@USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: jaynebwise
tweet_created: 2015-02-22 07:31:30 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TravelingProf
tweet_created: 2015-02-22 07:31:44 -0800
tweet_location: Great Barrington, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir Almost half hour on hold.  My cell phone battery is dying.  Thanks for your loyalty from a "Platinum" member


airline_sentiment: positive
airline: United
name: JeremyAllynAmes
tweet_created: 2015-02-22 07:33:45 -0800
tweet_location: Medway, MA
user_timezone: Eastern Time (US & Canada)
text:
@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back.


airline_sentiment: positive
airline: Southwest
name: clchev
tweet_created: 2015-02-22 07:35:45 -0800
tweet_location: Upstate New York
text:
@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: bushth07
tweet_created: 2015-02-22 07:36:21 -0800
tweet_location: 43206
user_timezone: Eastern Time (US & Canada)
text:
@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: BenHabbel
tweet_created: 2015-02-22 07:36:26 -0800
tweet_location: New York City
user_timezone: Pacific Time (US & Canada)
text:
@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: ALfamilyoffour
tweet_created: 2015-02-22 07:38:18 -0800
tweet_location: Alabama
user_timezone: Central Time (US & Canada)
text:
@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: gotomaio
tweet_created: 2015-02-22 07:39:22 -0800
user_timezone: Quito
text:
@SouthwestAir @AARP @JimCramer 75yo mom says, "Hire more staff to accommodate your audience" You could learn lots from her. She's off to FL


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: goldsteinmlg
tweet_created: 2015-02-22 07:41:25 -0800
text:
@united 50 min on hold trying to book award flight because site errors out.  Agents ask for my pin to see platinum availability??? badbadbad


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: corybronze
tweet_created: 2015-02-22 07:41:54 -0800
text:
@USAirways My family, friends and colleagues will NEVER  fly USAir again. Bad weather happens. The good airlines seem to communicate better.


airline_sentiment: neutral
airline: Delta
name: burke_dori
tweet_created: 2015-02-22 07:42:45 -0800
text:
@JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: DPBakes
tweet_created: 2015-02-22 07:43:03 -0800
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: vasisht
tweet_created: 2015-02-22 07:43:16 -0800
tweet_location: A galaxy far far away
user_timezone: Eastern Time (US & Canada)
text:
@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: calvinsavanna
tweet_created: 2015-02-22 07:43:30 -0800
tweet_location: Naples, FL, Boston, MA
text:
@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: goldsteinmlg
tweet_created: 2015-02-22 07:44:54 -0800
text:
@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that "really there are 3 not 4 seats"


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: dailylaurel
tweet_created: 2015-02-22 07:45:09 -0800
tweet_location: Bruxelle-Paris-Marseille-(BPM)
user_timezone: Athens
text:
@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16


airline_sentiment: neutral
airline: US Airways
name: dailylaurel
tweet_created: 2015-02-22 07:46:30 -0800
tweet_location: Bruxelle-Paris-Marseille-(BPM)
user_timezone: Athens
text:
@USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: czamkoff
tweet_created: 2015-02-22 07:47:17 -0800
text:
@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: amymariaw
tweet_created: 2015-02-22 07:48:03 -0800
tweet_location: Elizabeth, PA
user_timezone: Quito
text:
@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC.


airline_sentiment: positive
airline: Delta
name: tom_brant
tweet_created: 2015-02-22 07:48:25 -0800
tweet_location: Southbury, CT
text:
@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!


airline_sentiment: neutral
airline: US Airways
name: dailylaurel
tweet_created: 2015-02-22 07:50:02 -0800
tweet_location: Bruxelle-Paris-Marseille-(BPM)
user_timezone: Athens
text:
@USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: sebastian_mcfox
tweet_created: 2015-02-22 07:52:23 -0800
text:
@USAirways The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :(


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: BellaSal
tweet_created: 2015-02-22 07:52:31 -0800
tweet_location: Pittsburgh, Pa
text:
@USAirways Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: Luessen
tweet_created: 2015-02-22 07:53:00 -0800
tweet_location: New York, NY
user_timezone: Central Time (US & Canada)
text:
@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ClaudOakeshott
tweet_created: 2015-02-22 07:53:50 -0800
tweet_location: Washington DC
text:
@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours &amp; still yet to speak to a human.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: smw04
tweet_created: 2015-02-22 07:54:27 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air?  Staff accordingly u idiots!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: sunmoorthy
tweet_coord: [38.92102632, -76.9969392]
tweet_created: 2015-02-22 07:54:38 -0800
tweet_location: Arlington, VA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have a MAJOR complaint that I want to address w/you about my hand luggage courtesy check-in. What's the best way to do this?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: TheGeoffHunt
tweet_created: 2015-02-22 07:54:39 -0800
tweet_location: Washington D.C.
user_timezone: Atlantic Time (Canada)
text:
@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as "on time" #updateyourwebsite #489


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ATL_Attorney
tweet_created: 2015-02-22 07:54:40 -0800
tweet_location: Atlanta, GA
user_timezone: Quito
text:
@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ClaudOakeshott
tweet_created: 2015-02-22 07:55:09 -0800
tweet_location: Washington DC
text:
@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 07:55:24 -0800
tweet_location: Long Island - Arizona
text:
@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: vasisht
tweet_created: 2015-02-22 07:56:01 -0800
tweet_location: A galaxy far far away
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: johnmsanchez
tweet_created: 2015-02-22 07:56:18 -0800
tweet_location: Seattle, WA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ATL_Attorney
tweet_created: 2015-02-22 07:56:28 -0800
tweet_location: Atlanta, GA
user_timezone: Quito
text:
@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr


airline_sentiment: positive
airline: US Airways
name: RobinCBNNews
tweet_created: 2015-02-22 07:56:33 -0800
text:
@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint.


airline_sentiment: neutral
airline: United
name: juansequeda
tweet_created: 2015-02-22 07:57:04 -0800
tweet_location: AustinTX-AUS/CaliColombia-CLO
user_timezone: Central Time (US & Canada)
text:
@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: calvinsavanna
tweet_created: 2015-02-22 07:57:43 -0800
tweet_location: Naples, FL, Boston, MA
text:
@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass


airline_sentiment: positive
airline: Delta
name: burke_dori
tweet_created: 2015-02-22 07:57:51 -0800
text:
@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: smw04
tweet_created: 2015-02-22 07:58:13 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways @nburnside26  U hate delays, too?  But u have her $$ &amp; are holding her hostage!  #GoingForGreatnessFAIL


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: AdamDonkus
tweet_created: 2015-02-22 07:59:05 -0800
tweet_location: Bechtelsville, PA
user_timezone: Eastern Time (US & Canada)
text:
@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: calvinsavanna
tweet_created: 2015-02-22 07:59:27 -0800
tweet_location: Naples, FL, Boston, MA
text:
@JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: TheGeoffHunt
tweet_created: 2015-02-22 07:59:43 -0800
tweet_location: Washington D.C.
user_timezone: Atlantic Time (Canada)
text:
@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: bmeshoulam
tweet_created: 2015-02-22 08:00:34 -0800
tweet_location: Cambridge, MA
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir Thanks for the terrible service! Stranded in MDW for 2 days, &amp; now can't find confirmation for rebooked flight from MKE.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: NQ1977
tweet_created: 2015-02-22 08:01:37 -0800
tweet_location: England
user_timezone: London
text:
@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: calvinsavanna
tweet_created: 2015-02-22 08:02:12 -0800
tweet_location: Naples, FL, Boston, MA
text:
@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mzedeck
tweet_created: 2015-02-22 08:02:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 08:03:39 -0800
tweet_location: Long Island - Arizona
text:
@JetBlue That's not weather reLate Flightd.  You are just being nice and blaming the weather.  Airport just wasn't prepared. Investigation time.


airline_sentiment: neutral
airline: United
name: YaDurak
tweet_created: 2015-02-22 08:03:45 -0800
tweet_location: Alexandria, VA
text:
@united Out of curiosity, when a flight is arranged, are pilots notified? There are a lot of "pilots haven't arrived yet" announcements.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: smw04
tweet_created: 2015-02-22 08:04:16 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways @msscottwg  "That's unusual" means we screwed up but will never admit to it!  #GoingForGreatnessFAIL


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: calvinsavanna
tweet_created: 2015-02-22 08:05:14 -0800
tweet_location: Naples, FL, Boston, MA
text:
@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: VikingJim60
tweet_created: 2015-02-22 08:05:28 -0800
tweet_location: Doylestown, PA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: bhick1a
tweet_coord: [39.87309176, -75.24413798]
tweet_created: 2015-02-22 08:05:29 -0800
tweet_location: Pennsauken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: ajshaff616
tweet_created: 2015-02-22 08:06:02 -0800
text:
@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: davisesq212
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-22 08:06:36 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: mrsrmc
tweet_created: 2015-02-22 08:06:54 -0800
text:
@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: DPBakes
tweet_created: 2015-02-22 08:07:54 -0800
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12


airline_sentiment: neutral
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 08:08:20 -0800
tweet_location: Long Island - Arizona
text:
@JetBlue  Not blaming Jet Blue.  This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: agatha721
tweet_created: 2015-02-22 08:09:27 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: tjvandy
tweet_created: 2015-02-22 08:09:28 -0800
tweet_location: colorado
user_timezone: Central Time (US & Canada)
text:
@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today.   #newamericanairline #cheapslogannotmotto


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: czamkoff
tweet_created: 2015-02-22 08:10:57 -0800
text:
@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: AndrewAquilante
tweet_created: 2015-02-22 08:11:03 -0800
tweet_location: Phoenixville, PA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: DrCraigKasper
tweet_created: 2015-02-22 08:12:34 -0800
tweet_location: New York, New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.


airline_sentiment: positive
airline: Delta
name: MarcPBerger
tweet_created: 2015-02-22 08:14:10 -0800
tweet_location: Florham Park, NJ
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: czamkoff
tweet_created: 2015-02-22 08:15:48 -0800
text:
@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!


airline_sentiment: neutral
airline: Southwest
name: defscott627
tweet_created: 2015-02-22 08:15:50 -0800
user_timezone: Quito
text:
@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: newguymeltz
tweet_created: 2015-02-22 08:16:51 -0800
tweet_location: Bellaire TX
user_timezone: Central Time (US & Canada)
text:
@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together


airline_sentiment: neutral
airline: United
name: allen_crawford
tweet_created: 2015-02-22 08:17:42 -0800
tweet_location: Indianapolis, IN
user_timezone: Eastern Time (US & Canada)
text:
@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jasminhunter
tweet_created: 2015-02-22 08:19:03 -0800
tweet_location: Portsmouth, NH
user_timezone: Eastern Time (US & Canada)
text:
@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: karaklenk
tweet_created: 2015-02-22 08:19:26 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: LaHauser
tweet_coord: [38.94562938, -77.44400264]
tweet_created: 2015-02-22 08:19:46 -0800
user_timezone: Paris
text:
@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ajbohman
tweet_created: 2015-02-22 08:20:58 -0800
tweet_location: Irving Texas
text:
@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: storylaura
tweet_created: 2015-02-22 08:21:18 -0800
tweet_location: kansas city, mo
user_timezone: Eastern Time (US & Canada)
text:
@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Dalts81
tweet_created: 2015-02-22 08:22:24 -0800
tweet_location: Blackpool
user_timezone: London
text:
@USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. "Please call back Late Flightr".For 18 hours? Not good enough


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Harmony1412
tweet_created: 2015-02-22 08:22:54 -0800
tweet_location: Wonderland
user_timezone: Indiana (East)
text:
@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Dalts81
tweet_created: 2015-02-22 08:23:25 -0800
tweet_location: Blackpool
user_timezone: London
text:
@USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.


airline_sentiment: positive
airline: Delta
name: MarcPBerger
tweet_created: 2015-02-22 08:24:06 -0800
tweet_location: Florham Park, NJ
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: tjvandy
tweet_created: 2015-02-22 08:24:21 -0800
tweet_location: colorado
user_timezone: Central Time (US & Canada)
text:
@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: 68aec68
tweet_created: 2015-02-22 08:24:31 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: KevinDwan
tweet_created: 2015-02-22 08:25:17 -0800
text:
@JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: calvinsavanna
tweet_created: 2015-02-22 08:26:17 -0800
tweet_location: Naples, FL, Boston, MA
text:
@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email.  Thank you


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: scottychadwick
tweet_created: 2015-02-22 08:26:53 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: CressM
tweet_created: 2015-02-22 08:28:23 -0800
tweet_location: FL
text:
@united  I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: jeisensc
tweet_coord: [39.99814659, -82.88058383]
tweet_created: 2015-02-22 08:28:45 -0800
tweet_location: San Diego, CA
user_timezone: Pacific Time (US & Canada)
text:
@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: beachylinda
tweet_created: 2015-02-22 08:29:10 -0800
text:
@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: drr51664
tweet_created: 2015-02-22 08:31:12 -0800
tweet_location: Central NJ
text:
@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: jackburke
tweet_created: 2015-02-22 08:31:13 -0800
tweet_location: austin
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: emptynester25
tweet_created: 2015-02-22 08:32:28 -0800
text:
@JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: worldknits
tweet_created: 2015-02-22 08:33:40 -0800
tweet_location: Fredericksburg, VA
user_timezone: Eastern Time (US & Canada)
text:
@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: drr51664
tweet_created: 2015-02-22 08:33:41 -0800
tweet_location: Central NJ
text:
@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: DrCraigKasper
tweet_created: 2015-02-22 08:34:14 -0800
tweet_location: New York, New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.


airline_sentiment: neutral
airline: US Airways
name: vasisht
tweet_created: 2015-02-22 08:34:55 -0800
tweet_location: A galaxy far far away
user_timezone: Eastern Time (US & Canada)
text:
@usairways sadly they've tried that and airport agents…no flights so they're stranded at PHL. No chance of a hotel for them?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: dcilona
tweet_created: 2015-02-22 08:35:29 -0800
tweet_location: SWFL
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Katycarlson
tweet_created: 2015-02-22 08:36:18 -0800
tweet_location: America
user_timezone: Central Time (US & Canada)
text:
@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: LaChic4ever
tweet_created: 2015-02-22 08:38:47 -0800
text:
@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: karaklenk
tweet_created: 2015-02-22 08:39:15 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather.


airline_sentiment: positive
airline: US Airways
name: clarkhook
tweet_created: 2015-02-22 08:41:32 -0800
tweet_location: Franklin, TN
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: beachylinda
tweet_created: 2015-02-22 08:42:25 -0800
text:
@USAirways 3rd connecting flight delayed but still cannot make it &amp; still unable to speak to a real person


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: JaredLogan
tweet_created: 2015-02-22 08:44:05 -0800
tweet_location: New York, New York
text:
@JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again


airline_sentiment: positive
airline: Delta
name: 2littlebirds
tweet_coord: [38.69255098, -121.58854512]
tweet_created: 2015-02-22 08:44:07 -0800
tweet_location: LA CA USA
user_timezone: Pacific Time (US & Canada)
text:
“@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: teammccabe
tweet_created: 2015-02-22 08:46:10 -0800
tweet_location: Cape Cod
user_timezone: Eastern Time (US & Canada)
text:
@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: greghm88
tweet_created: 2015-02-22 08:46:39 -0800
tweet_location: London
text:
@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: jeisensc
tweet_coord: [39.99829207, -82.88085401]
tweet_created: 2015-02-22 08:47:33 -0800
tweet_location: San Diego, CA
user_timezone: Pacific Time (US & Canada)
text:
@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: sfoosness
tweet_created: 2015-02-22 08:49:47 -0800
tweet_location: Durham, NC
user_timezone: Atlantic Time (Canada)
text:
@USAirways No one answers your reservation phone line. I need to book travel with a  companion certificate. How do I get through?!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: jackburke
tweet_created: 2015-02-22 08:50:31 -0800
tweet_location: austin
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: jonesbasf
tweet_created: 2015-02-22 08:53:08 -0800
text:
@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: lminboston
tweet_created: 2015-02-22 08:53:22 -0800
text:
@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :(  Trying 2 correct online Flight Booking Problems error. #unhappy


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: R_Bruns
tweet_created: 2015-02-22 08:54:07 -0800
text:
@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ZacharyLeonsis
tweet_created: 2015-02-22 08:54:09 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: markwclark
tweet_created: 2015-02-22 08:54:11 -0800
tweet_location: Wash DC Metro
user_timezone: Eastern Time (US & Canada)
text:
@USAirways this travel day sucks but Malcome K at gate 39 rocks.  This guy is the brand you want to be. Replicate his approach and style.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: jacove
tweet_created: 2015-02-22 08:56:40 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: BluTapes
tweet_created: 2015-02-22 08:56:48 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: KShay1985
tweet_created: 2015-02-22 08:56:50 -0800
tweet_location: New York City, NY
text:
@JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: JaredLogan
tweet_created: 2015-02-22 08:57:24 -0800
tweet_location: New York, New York
text:
@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: Amagrino
tweet_created: 2015-02-22 08:57:40 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!


airline_sentiment: neutral
airline: United
name: WayneMAaron
tweet_created: 2015-02-22 08:57:51 -0800
text:
@united.  Pls hold UA2066 for 9 cnx pax frm UA6194.  All runners.  A 5 min hold will save 2 fam frm miscnx.  Pls. Twitter is watching.


airline_sentiment: positive
airline: United
name: greghm88
tweet_created: 2015-02-22 08:58:53 -0800
tweet_location: London
text:
@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: patrickmgleason
tweet_created: 2015-02-22 08:59:00 -0800
tweet_location: Washington, D.C.
user_timezone: Quito
text:
@USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh]


airline_sentiment: negative
negativereason: longlines
airline: Delta
name: KShay1985
tweet_created: 2015-02-22 08:59:41 -0800
tweet_location: New York City, NY
text:
@JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board


airline_sentiment: positive
airline: Delta
name: sandyy889
tweet_created: 2015-02-22 09:00:26 -0800
user_timezone: America/Detroit
text:
@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: Fioralainn
tweet_created: 2015-02-22 09:01:11 -0800
text:
@USAirways  where's my bag?  In line 200 deep at DCA. Agents say call 800 #.  800# says talk to agents. Abysmal customer service


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: khokanson
tweet_created: 2015-02-22 09:02:15 -0800
tweet_location: PA
user_timezone: Eastern Time (US & Canada)
text:
@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: CookJaycook123
tweet_created: 2015-02-22 09:03:30 -0800
text:
@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless


airline_sentiment: positive
airline: Delta
name: RosieRHues
tweet_created: 2015-02-22 09:05:16 -0800
tweet_location: scarborough ontario canada
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works


airline_sentiment: positive
airline: US Airways
name: asakellym
tweet_created: 2015-02-22 09:08:30 -0800
tweet_location: Romansville, PA
user_timezone: Atlantic Time (Canada)
text:
@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today.  Almost there!


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: 4geiger
tweet_created: 2015-02-22 09:08:49 -0800
tweet_location: Kingwood
text:
“@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: stealthmaestro
tweet_created: 2015-02-22 09:09:31 -0800
tweet_location: Philadelphia, PA
user_timezone: Central Time (US & Canada)
text:
@usairways 2+ hr wait &amp; really bad exp @PHLAirport. luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives?


airline_sentiment: neutral
airline: United
name: starbeer
tweet_created: 2015-02-22 09:10:22 -0800
tweet_location: Toronto
user_timezone: Eastern Time (US & Canada)
text:
@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: stealthmaestro
tweet_created: 2015-02-22 09:11:13 -0800
tweet_location: Philadelphia, PA
user_timezone: Central Time (US & Canada)
text:
@USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: jackburke
tweet_created: 2015-02-22 09:12:41 -0800
tweet_location: austin
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this.


airline_sentiment: positive
airline: Southwest
name: MarriedMariner
tweet_created: 2015-02-22 09:13:41 -0800
text:
@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you. 
#onechildfourbags


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: margaretjones
tweet_created: 2015-02-22 09:14:30 -0800
user_timezone: Quito
text:
@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MityaFerenetz
tweet_created: 2015-02-22 09:16:59 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: LMSNaomi
tweet_created: 2015-02-22 09:17:00 -0800
tweet_location: deep in the ❤ of Texas...
user_timezone: Atlantic Time (Canada)
text:
@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming


airline_sentiment: neutral
airline: US Airways
name: maylarosa15
tweet_created: 2015-02-22 09:18:47 -0800
tweet_location: Baltimore, MD
text:
@USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S/by 2 BWI or PHL today?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: drgitlin
tweet_created: 2015-02-22 09:22:27 -0800
tweet_location: 20001
user_timezone: Eastern Time (US & Canada)
text:
@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?


airline_sentiment: neutral
airline: United
name: D_WaYnE_01
tweet_created: 2015-02-22 09:23:16 -0800
text:
@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: jbs2886
tweet_created: 2015-02-22 09:24:04 -0800
tweet_location: New Orleans, LA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue JFK T5 north check in. 3 bag drop ladies, 1 has been checking in someone for the entire time; another doing check ins too.


airline_sentiment: neutral
airline: Southwest
name: richkadams
tweet_created: 2015-02-22 09:26:40 -0800
tweet_location: Albuquerque, New Mexico, USA
text:
@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: sgmacor
tweet_created: 2015-02-22 09:28:53 -0800
tweet_location: Syracuse
user_timezone: Eastern Time (US & Canada)
text:
@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Shivener
tweet_created: 2015-02-22 09:30:01 -0800
user_timezone: Quito
text:
@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: patrickbeiers
tweet_created: 2015-02-22 09:32:25 -0800
tweet_location: ORLANDO, FL
text:
@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues


airline_sentiment: neutral
airline: Southwest
name: iSocialFanz
tweet_created: 2015-02-22 09:33:12 -0800
tweet_location: Phoenix, Az
user_timezone: Arizona
text:
@SouthwestAir yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: jrdurante
tweet_created: 2015-02-22 09:33:57 -0800
user_timezone: Atlantic Time (Canada)
text:
@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: BBickmire
tweet_created: 2015-02-22 09:36:12 -0800
tweet_location: Dallas
text:
@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: swierczawack
tweet_created: 2015-02-22 09:38:20 -0800
tweet_location: Newark, DE
user_timezone: Central Time (US & Canada)
text:
@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Southwest
name: Deadeye82
tweet_created: 2015-02-22 09:38:40 -0800
text:
@SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes


airline_sentiment: neutral
airline: Southwest
name: destinyation
tweet_created: 2015-02-22 09:40:43 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Jantira
tweet_created: 2015-02-22 09:40:54 -0800
user_timezone: Brussels
text:
@USAirways Three hour delay from Miami to London.  None of the other flights today are delayed. Put me on another flight!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: jbs2886
tweet_created: 2015-02-22 09:41:24 -0800
tweet_location: New Orleans, LA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 09:41:50 -0800
tweet_location: Long Island - Arizona
text:
@JetBlue So what about the plane stuck in Newburgh won't start.  It that weather reLate Flightd as well.  These passengers on plane for 10 hrs.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: j_shands
tweet_created: 2015-02-22 09:43:04 -0800
text:
@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: jbs2886
tweet_created: 2015-02-22 09:50:03 -0800
tweet_location: New Orleans, LA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I know, but I wanted to pass it along. Not good for the "T5 experience" esp for someone who flies 2-3 times a month.


airline_sentiment: neutral
airline: Delta
name: Setorii
tweet_created: 2015-02-22 09:50:15 -0800
tweet_location: Beverly Hills, CA
user_timezone: Pacific Time (US & Canada)
text:
His name is Enzo 😊 RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http://t.co/dLh9138HBg


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Million_Miler
tweet_created: 2015-02-22 09:50:27 -0800
text:
@SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days &amp; an uninformed and unapologetic staff. #nolove #cali


airline_sentiment: positive
airline: United
name: FrontRowEc
tweet_created: 2015-02-22 09:50:48 -0800
tweet_location: Quito, Ecuador
text:
@united amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again.


airline_sentiment: positive
airline: United
name: Eivind_G
tweet_created: 2015-02-22 09:51:43 -0800
tweet_location: Stavanger, Norway
text:
@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Eivind_G
tweet_created: 2015-02-22 09:51:50 -0800
tweet_location: Stavanger, Norway
text:
@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Million_Miler
tweet_created: 2015-02-22 09:51:55 -0800
text:
@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Southwest
name: kashnow
tweet_created: 2015-02-22 09:52:42 -0800
tweet_location: 31.708674,34.993824
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: maddie_helms
tweet_created: 2015-02-22 09:52:46 -0800
tweet_location: michigan
text:
@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: mwkriv
tweet_coord: [35.21905941, -80.9426995]
tweet_created: 2015-02-22 09:52:57 -0800
user_timezone: Quito
text:
@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: aterrien5
tweet_created: 2015-02-22 09:53:11 -0800
text:
@USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Southwest
name: kashnow
tweet_created: 2015-02-22 09:54:00 -0800
tweet_location: 31.708674,34.993824
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: mwkriv
tweet_coord: [35.22358885, -80.95061712]
tweet_created: 2015-02-22 09:54:50 -0800
user_timezone: Quito
text:
@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay...


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Million_Miler
tweet_created: 2015-02-22 09:55:58 -0800
text:
@SouthwestAir As a frequent traveler, I've never been treated so coldly &amp; had an airline offer nothing when my flight was Cancelled Flightled. #nolove


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: sgmacor
tweet_created: 2015-02-22 09:56:42 -0800
tweet_location: Syracuse
user_timezone: Eastern Time (US & Canada)
text:
@USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv


airline_sentiment: negative
negativereason: Damaged Luggage
airline: US Airways
name: sandramolloy
tweet_created: 2015-02-22 09:57:06 -0800
tweet_location: Tipperary, Ireland
text:
@USAirways luggage and contents destroyed both on outbound trip last week&amp;inbound lastnight in philadelphia #Careless


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: BenHabbel
tweet_created: 2015-02-22 09:58:16 -0800
tweet_location: New York City
user_timezone: Pacific Time (US & Canada)
text:
@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper


airline_sentiment: neutral
airline: Southwest
name: Million_Miler
tweet_created: 2015-02-22 10:00:18 -0800
text:
@SouthwestAir BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http://t.co/kumtbgER03


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: teammccabe
tweet_created: 2015-02-22 10:01:43 -0800
tweet_location: Cape Cod
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: SCBruinsfan
tweet_created: 2015-02-22 10:02:07 -0800
tweet_location: West Columbia,SC
user_timezone: Eastern Time (US & Canada)
text:
@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JFSebastian67
tweet_created: 2015-02-22 10:02:55 -0800
user_timezone: Hawaii
text:
@USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: LegionJosh
tweet_created: 2015-02-22 10:03:19 -0800
text:
@JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed &amp; saved all trip 2 sit @airport again?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: Worldtravelure
tweet_coord: [40.64646912, -73.79133606]
tweet_created: 2015-02-22 10:03:31 -0800
tweet_location: New York, New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: CaseyRhoades1
tweet_created: 2015-02-22 10:03:41 -0800
tweet_location: Madbury, NH
text:
@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: LAURACORDER0
tweet_created: 2015-02-22 10:04:11 -0800
tweet_location: GOLD COAST / MELBOURNE
user_timezone: London
text:
@JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: smw04
tweet_created: 2015-02-22 10:04:33 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways @corybronze  INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL


airline_sentiment: positive
airline: Southwest
name: justatinydragon
tweet_created: 2015-02-22 10:05:26 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: LMSNaomi
tweet_created: 2015-02-22 10:05:53 -0800
tweet_location: deep in the ❤ of Texas...
user_timezone: Atlantic Time (Canada)
text:
@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: empowau
tweet_created: 2015-02-22 10:06:12 -0800
user_timezone: Quito
text:
@usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: 415seanz
tweet_coord: [37.78831231, -122.41007318]
tweet_created: 2015-02-22 10:06:58 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 10:07:34 -0800
tweet_location: Long Island - Arizona
text:
@JetBlue At what time?  All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong


airline_sentiment: neutral
airline: US Airways
name: GiraffeYang
tweet_created: 2015-02-22 10:07:37 -0800
user_timezone: Beijing
text:
@USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: badcookieadvice
tweet_created: 2015-02-22 10:08:30 -0800
user_timezone: Eastern Time (US & Canada)
text:
.@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: 8629Fissile
tweet_created: 2015-02-22 10:09:57 -0800
user_timezone: London
text:
@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: sejaffe
tweet_created: 2015-02-22 10:10:24 -0800
text:
@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: BellaSal
tweet_created: 2015-02-22 10:11:36 -0800
tweet_location: Pittsburgh, Pa
text:
@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: BenHabbel
tweet_created: 2015-02-22 10:11:37 -0800
tweet_location: New York City
user_timezone: Pacific Time (US & Canada)
text:
@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ron_mexicon
tweet_created: 2015-02-22 10:15:13 -0800
tweet_location: washington dc
user_timezone: Central Time (US & Canada)
text:
@USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: sfoosness
tweet_created: 2015-02-22 10:16:31 -0800
tweet_location: Durham, NC
user_timezone: Atlantic Time (Canada)
text:
@USAirways Yes, there is horrible snow. But seriously, can you not hire more people to answer the phones? Competitor have call back numbers.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Shivener
tweet_created: 2015-02-22 10:17:58 -0800
user_timezone: Quito
text:
@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: FvGrecia
tweet_created: 2015-02-22 10:18:59 -0800
text:
@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: LMSNaomi
tweet_created: 2015-02-22 10:19:29 -0800
tweet_location: deep in the ❤ of Texas...
user_timezone: Atlantic Time (Canada)
text:
@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: DanVidayo
tweet_created: 2015-02-22 10:19:32 -0800
tweet_location: Earth
user_timezone: Indiana (East)
text:
@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: Gr8Fratsby
tweet_created: 2015-02-22 10:19:45 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter


airline_sentiment: neutral
airline: United
name: djsox5
tweet_created: 2015-02-22 10:20:28 -0800
tweet_location: Hingham, MA
user_timezone: Eastern Time (US & Canada)
text:
@United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: NickRowley
tweet_created: 2015-02-22 10:21:51 -0800
tweet_location: Carlsbad, CA
text:
@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 10:22:53 -0800
tweet_location: Long Island - Arizona
text:
@JetBlue My wife was with our dog.  They wouldn't even let her out off the plane.  My daughter was at Newburgh lives close by. So wrong


airline_sentiment: positive
airline: Delta
name: 2littlebirds
tweet_coord: [38.6485933, -121.11740707]
tweet_created: 2015-02-22 10:23:16 -0800
tweet_location: LA CA USA
user_timezone: Pacific Time (US & Canada)
text:
“@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :)  Enjoy the ride!” Thank you!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: SS8085
tweet_created: 2015-02-22 10:23:31 -0800
tweet_location: Dallas, Burlington, Boston
user_timezone: Eastern Time (US & Canada)
text:
@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: LMSNaomi
tweet_created: 2015-02-22 10:27:08 -0800
tweet_location: deep in the ❤ of Texas...
user_timezone: Atlantic Time (Canada)
text:
@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: finslippy
tweet_created: 2015-02-22 10:29:19 -0800
tweet_location: Brooklyn
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: amberfav
tweet_created: 2015-02-22 10:29:33 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: rkvl
tweet_coord: [41.97862209, -87.91469774]
tweet_created: 2015-02-22 10:29:34 -0800
tweet_location: New York, USA
user_timezone: Eastern Time (US & Canada)
text:
@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 10:30:10 -0800
tweet_location: Long Island - Arizona
text:
@JetBlue Something to think about when you are dealing with PEOPLE!!!!!  Just wrong.  No excuses. Figure it out &amp; expect the unexpected


airline_sentiment: negative
negativereason: Late Flight
airline: Virgin America
name: finslippy
tweet_created: 2015-02-22 10:30:17 -0800
tweet_location: Brooklyn
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: paydirt434
tweet_created: 2015-02-22 10:32:18 -0800
tweet_location: Herndon, VA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir    Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: CMocz
tweet_created: 2015-02-22 10:33:15 -0800
text:
@USAirways your customer service in Philly is deplorable, rude &amp; unprofessional gate agents after delays &amp; Cancelled Flightations #takingthistothetop


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JoeSchmuck
tweet_created: 2015-02-22 10:35:46 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.


airline_sentiment: negative
negativereason: longlines
airline: Delta
name: Worldtravelure
tweet_coord: [40.64646912, -73.79133606]
tweet_created: 2015-02-22 10:36:52 -0800
tweet_location: New York, New York
user_timezone: Eastern Time (US & Canada)
text:
@jetblue  Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections.  Please help!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: SS8085
tweet_created: 2015-02-22 10:36:53 -0800
tweet_location: Dallas, Burlington, Boston
user_timezone: Eastern Time (US & Canada)
text:
@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: mightymolar
tweet_coord: [38.84884095, -77.04207298]
tweet_created: 2015-02-22 10:37:31 -0800
tweet_location: Rockville, Maryland
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ConNyoungjeezy
tweet_created: 2015-02-22 10:37:40 -0800
tweet_location: Boston
user_timezone: Quito
text:
@USAirways are there such things as non-delayed flights or na? Get your shit together and get me out of here


airline_sentiment: neutral
airline: Delta
name: BASRMNN
tweet_created: 2015-02-22 10:38:20 -0800
text:
@JetBlue I have a reservation for tomorrow morning but trying to get back 2 night bc other flight was going to jfk. Can I get on list at CTG


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: intlwriter
tweet_created: 2015-02-22 10:38:45 -0800
tweet_location: @ the moment in New Delhi
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: SS8085
tweet_created: 2015-02-22 10:39:09 -0800
tweet_location: Dallas, Burlington, Boston
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Its not just PHL, at BTV today made to deplane because "it's Sunday and we don't know if maintenance will be available"


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Kehrricane
tweet_created: 2015-02-22 10:39:23 -0800
tweet_location: Wichita
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: helmsdanielle10
tweet_created: 2015-02-22 10:39:49 -0800
text:
@USAirways your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Eivind_G
tweet_coord: [29.98707518, -95.33783524]
tweet_created: 2015-02-22 10:41:32 -0800
tweet_location: Stavanger, Norway
text:
@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a "no show"


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Eivind_G
tweet_coord: [29.98704632, -95.3378275]
tweet_created: 2015-02-22 10:42:50 -0800
tweet_location: Stavanger, Norway
text:
@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!


airline_sentiment: neutral
airline: Southwest
name: briandotcom
tweet_created: 2015-02-22 10:43:06 -0800
tweet_location: UTSA '13
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather


airline_sentiment: positive
airline: United
name: OmarMohiuddin
tweet_created: 2015-02-22 10:43:59 -0800
tweet_location: California, USA
user_timezone: Pacific Time (US & Canada)
text:
@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: yogadeals
tweet_created: 2015-02-22 10:44:13 -0800
tweet_location: nyc
user_timezone: Mountain Time (US & Canada)
text:
@JetBlue #1691 out of JFK. no one has info &amp; no answers as to why we boarded the plane. the team is in an awkward spot &amp; everyone is cranky


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: yogadeals
tweet_created: 2015-02-22 10:46:17 -0800
tweet_location: nyc
user_timezone: Mountain Time (US & Canada)
text:
@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: SeanKelly23
tweet_created: 2015-02-22 10:47:15 -0800
tweet_location: Greensboro NC
text:
@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Jim_Rehbein
tweet_created: 2015-02-22 10:49:18 -0800
tweet_location: Ottawa, Ontario
user_timezone: Eastern Time (US & Canada)
text:
@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ideoeric
tweet_created: 2015-02-22 10:50:48 -0800
tweet_location: San Francisco, CA
text:
@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: aDeniseHuxtable
tweet_created: 2015-02-22 10:52:30 -0800
tweet_location: Nueva York
user_timezone: Quito
text:
@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on


airline_sentiment: neutral
airline: United
name: AirLabrador
tweet_created: 2015-02-22 10:52:38 -0800
tweet_location: Everywhere
user_timezone: Santiago
text:
@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: aDeniseHuxtable
tweet_created: 2015-02-22 10:53:18 -0800
tweet_location: Nueva York
user_timezone: Quito
text:
@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: aDeniseHuxtable
tweet_created: 2015-02-22 10:54:00 -0800
tweet_location: Nueva York
user_timezone: Quito
text:
@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I


airline_sentiment: positive
airline: Southwest
name: SamPalazzolo
tweet_created: 2015-02-22 10:56:30 -0800
tweet_location: San Diego, CA USA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: fsherfey
tweet_coord: [37.83520596, -122.25460611]
tweet_created: 2015-02-22 10:57:16 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ConNyoungjeezy
tweet_created: 2015-02-22 10:57:19 -0800
tweet_location: Boston
user_timezone: Quito
text:
@USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: DonnellyVJ
tweet_coord: [32.73346632, -117.20410937]
tweet_created: 2015-02-22 10:57:37 -0800
text:
@JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: BillChurchMedia
tweet_created: 2015-02-22 10:57:45 -0800
tweet_location: Sarasota, FL
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: aDeniseHuxtable
tweet_created: 2015-02-22 10:57:47 -0800
tweet_location: Nueva York
user_timezone: Quito
text:
@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: ItsChristine_x
tweet_created: 2015-02-22 10:58:27 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: Glodziegirl
tweet_created: 2015-02-22 10:59:24 -0800
tweet_location: New York/Long Beach
user_timezone: Quito
text:
@JetBlue  I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was.


airline_sentiment: positive
airline: US Airways
name: andy_esworthy
tweet_created: 2015-02-22 10:59:25 -0800
tweet_location: Philly to NY/NJ
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!


airline_sentiment: positive
airline: Delta
name: SMHillman
tweet_created: 2015-02-22 11:01:30 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: RampantSmashing
tweet_created: 2015-02-22 11:01:38 -0800
tweet_location: CA
text:
@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: paulnakada
tweet_created: 2015-02-22 11:02:26 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone.  phone is 30 minute wait.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: KopaKola
tweet_created: 2015-02-22 11:05:28 -0800
tweet_location: Dirty Jerz
user_timezone: Eastern Time (US & Canada)
text:
@united your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: laurahotaling
tweet_created: 2015-02-22 11:06:56 -0800
text:
@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: 8629Fissile
tweet_created: 2015-02-22 11:09:12 -0800
user_timezone: London
text:
@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: AllHailAng
tweet_created: 2015-02-22 11:09:34 -0800
tweet_location: Westeros
text:
@USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!


airline_sentiment: neutral
airline: Virgin America
name: HeatherWhoo
tweet_created: 2015-02-22 11:10:27 -0800
text:
@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?


airline_sentiment: neutral
airline: Virgin America
name: RheaThurman1
tweet_created: 2015-02-22 11:10:37 -0800
text:
@VirginAmerica  - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: tapps
tweet_created: 2015-02-22 11:11:18 -0800
tweet_location: brown deer, wi
user_timezone: Central Time (US & Canada)
text:
@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: theKDaubert
tweet_created: 2015-02-22 11:13:43 -0800
tweet_location: PR: 1stlady@theimagecartel.com
user_timezone: Pacific Time (US & Canada)
text:
@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: BillChurchMedia
tweet_created: 2015-02-22 11:14:58 -0800
tweet_location: Sarasota, FL
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: SedaEvis
tweet_created: 2015-02-22 11:15:26 -0800
tweet_location: New York
text:
@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: jph_sc
tweet_created: 2015-02-22 11:15:31 -0800
tweet_location: Charleston, SC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: daviswb
tweet_created: 2015-02-22 11:16:09 -0800
tweet_location: Houston, TX
text:
Only 14 biz days (18 calendar) to respond to my inquiry @united ?  I hope your standards are universally adopted :-/ #BadCustomerService


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: tyguybye
tweet_created: 2015-02-22 11:16:15 -0800
text:
@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch


airline_sentiment: neutral
airline: Delta
name: ChrisDonahoe
tweet_created: 2015-02-22 11:20:17 -0800
tweet_location: Washington, D.C.
user_timezone: Quito
text:
@JetBlue w/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: bashomosko
tweet_created: 2015-02-22 11:20:44 -0800
tweet_location: boulder, co
user_timezone: Pacific Time (US & Canada)
text:
.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: theKDaubert
tweet_created: 2015-02-22 11:21:19 -0800
tweet_location: PR: 1stlady@theimagecartel.com
user_timezone: Pacific Time (US & Canada)
text:
@USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan!


airline_sentiment: neutral
airline: United
name: tmccartney
tweet_created: 2015-02-22 11:22:22 -0800
user_timezone: Central Time (US & Canada)
text:
@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: karenmel
tweet_created: 2015-02-22 11:22:33 -0800
tweet_location: Mountain View, CA
user_timezone: Tehran
text:
@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: DAngel082
tweet_created: 2015-02-22 11:22:36 -0800
tweet_location: New York
text:
@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: _Charette_
tweet_created: 2015-02-22 11:24:17 -0800
tweet_location: SE AZ By Way of HV
user_timezone: Mountain Time (US & Canada)
text:
@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: particularmolly
tweet_created: 2015-02-22 11:26:16 -0800
tweet_location: Boston, MA
user_timezone: London
text:
@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: steve__chin
tweet_created: 2015-02-22 11:30:20 -0800
tweet_location: San Francisco Bay Area
user_timezone: Pacific Time (US & Canada)
text:
@United rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: tspinnersbride
tweet_created: 2015-02-22 11:31:11 -0800
text:
@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: hellmann_kyle2
tweet_created: 2015-02-22 11:31:16 -0800
tweet_location: Michigan
text:
@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: rossisd
tweet_created: 2015-02-22 11:31:35 -0800
text:
@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: mbrooke_brooke
tweet_created: 2015-02-22 11:33:03 -0800
text:
@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: CaseyRhoades1
tweet_created: 2015-02-22 11:36:02 -0800
tweet_location: Madbury, NH
text:
@USAirways flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: MrRenevendez
tweet_created: 2015-02-22 11:37:44 -0800
tweet_location: Where you least need me to be
text:
@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: HFShortSeller
tweet_created: 2015-02-22 11:38:02 -0800
text:
@united  Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: mbrooke_brooke
tweet_created: 2015-02-22 11:41:51 -0800
text:
@united - so they changed depart from 1:45 to 2:00pm &amp; it is now 1:40pm &amp; the Capt. just got off the plane to find a smoothie, 2pm my ass!!!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: drewdenker
tweet_created: 2015-02-22 11:45:17 -0800
text:
@USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: rayja9
tweet_created: 2015-02-22 11:46:09 -0800
text:
@united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday


airline_sentiment: neutral
airline: Delta
name: canolibean
tweet_created: 2015-02-22 11:47:51 -0800
tweet_location: the burg nj
text:
@JetBlue early last month via Expedia-there's an extra middle name and initial attached to my last name


airline_sentiment: neutral
airline: Southwest
name: JoshuaWaldorf
tweet_created: 2015-02-22 11:48:05 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: vallar9
tweet_created: 2015-02-22 11:48:36 -0800
tweet_location: Morton, IL
user_timezone: Central Time (US & Canada)
text:
@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me.  Great 1K service 👎


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: AndrewTV
tweet_created: 2015-02-22 11:49:53 -0800
tweet_location: Pittsfield, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?


airline_sentiment: positive
airline: Southwest
name: Jesswhy
tweet_created: 2015-02-22 11:51:42 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: sejaffe
tweet_created: 2015-02-22 11:53:19 -0800
text:
@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable


airline_sentiment: neutral
airline: Delta
name: canolibean
tweet_created: 2015-02-22 11:53:38 -0800
tweet_location: the burg nj
text:
@JetBlue I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: farmdinner
tweet_created: 2015-02-22 11:54:11 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: DavidLat
tweet_created: 2015-02-22 11:55:02 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@united Waiting half an hour for my checked bag at EWR (&amp; that was Priority); disappointing, usually you guys are good.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: MrRenevendez
tweet_created: 2015-02-22 11:55:48 -0800
tweet_location: Where you least need me to be
text:
@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: PatrickGrubbe
tweet_created: 2015-02-22 11:55:48 -0800
tweet_location: Lewis Center, OH
user_timezone: Eastern Time (US & Canada)
text:
@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: _Charette_
tweet_created: 2015-02-22 11:56:11 -0800
tweet_location: SE AZ By Way of HV
user_timezone: Mountain Time (US & Canada)
text:
@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed


airline_sentiment: neutral
airline: Virgin America
name: MACRoxburgh
tweet_created: 2015-02-22 11:56:57 -0800
user_timezone: Atlantic Time (Canada)
text:
@VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: emilybholan
tweet_created: 2015-02-22 11:58:29 -0800
tweet_location: N Y
text:
@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs


airline_sentiment: neutral
airline: American
name: daviddtwu
tweet_created: 2015-02-22 11:58:51 -0800
tweet_location: dallas, TX
text:
@AmericanAir we have 8 ppl so we need 2 know how many seats are on the next flight. Plz put us on standby for 4 people on the next flight?


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: danihampton
tweet_created: 2015-02-22 11:58:55 -0800
user_timezone: Arizona
text:
&lt;3 &lt;3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: SraJackson
tweet_created: 2015-02-22 11:59:02 -0800
tweet_location: New Jersey
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: itsropes
tweet_created: 2015-02-22 11:59:46 -0800
tweet_location: Texas
text:
@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ericabevill
tweet_created: 2015-02-22 12:00:56 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: RussellsWriting
tweet_created: 2015-02-22 12:01:06 -0800
tweet_location: Los Angeles
user_timezone: Arizona
text:
@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: DangVanda
tweet_created: 2015-02-22 12:01:11 -0800
tweet_location: STL
text:
@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: mgmcg16
tweet_created: 2015-02-22 12:01:25 -0800
text:
@united 

There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations.


airline_sentiment: neutral
airline: American
name: Chad_SMFYM
tweet_created: 2015-02-22 12:01:31 -0800
user_timezone: Central Time (US & Canada)
text:
“@AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http://t.co/4gr39s91Dl”😂


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: Harmony1412
tweet_created: 2015-02-22 12:01:39 -0800
tweet_location: Wonderland
user_timezone: Indiana (East)
text:
@USAirways  you Cancelled Flighted &amp; rescheduled my flight &amp; still getting updates &amp; can't find my current flight on my account http://t.co/8Je1h3666w


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: tunacan1901
tweet_created: 2015-02-22 12:02:35 -0800
text:
@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: saraholbrook
tweet_created: 2015-02-22 12:02:49 -0800
text:
@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: DigitalCK
tweet_coord: [33.00605781, -96.76519155]
tweet_created: 2015-02-22 12:03:45 -0800
tweet_location: Dallas, Tx
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home?  1708 PHX-&gt;DAL


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: MDDavis7
tweet_created: 2015-02-22 12:04:07 -0800
tweet_location: US
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jontgreen89
tweet_created: 2015-02-22 12:04:37 -0800
tweet_location: Waco, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?


airline_sentiment: positive
airline: American
name: jlhalldc
tweet_created: 2015-02-22 12:04:51 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.”


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: KristinaMeyer7
tweet_created: 2015-02-22 12:05:30 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: mcloeren
tweet_created: 2015-02-22 12:06:33 -0800
tweet_location: Bethesda MD
user_timezone: Quito
text:
@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs)


airline_sentiment: neutral
airline: US Airways
name: drewdenker
tweet_created: 2015-02-22 12:06:44 -0800
text:
@USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: mgmcg16
tweet_created: 2015-02-22 12:07:30 -0800
text:
@united I missed my connection already. Then I missed the next flight they put me on.  Now I'm going to LAX instead of Hawaii.  :(


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: cataattack
tweet_created: 2015-02-22 12:08:04 -0800
tweet_location: Buenos Aires, Argentina
user_timezone: Buenos Aires
text:
@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: mbrooke_brooke
tweet_created: 2015-02-22 12:08:12 -0800
text:
@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!


airline_sentiment: positive
airline: American
name: DrCaseyJRudkin
tweet_coord: [40.64946781, -73.76624703]
tweet_created: 2015-02-22 12:08:48 -0800
tweet_location: East Coast
text:
@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: samgrobart
tweet_created: 2015-02-22 12:09:42 -0800
tweet_location: New York NY
user_timezone: Central Time (US & Canada)
text:
@united Waiting for 3494 EWR-ORD, delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: yourlama
tweet_coord: [32.9070889, -97.03785947]
tweet_created: 2015-02-22 12:10:03 -0800
text:
@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer.


airline_sentiment: positive
airline: American
name: Flora_Lola_NYC
tweet_created: 2015-02-22 12:10:16 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Love the new planes for the JFK-LAX run.  Maybe one day I will be on one where the amenities all function.  #NoCharge #Ever


airline_sentiment: neutral
airline: Delta
name: kessler
tweet_created: 2015-02-22 12:12:18 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue wondering if it's possible for my colleague and I to get on an earlier flight LAX&gt;JFK tomorrow. Can you help?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: andyellwood
tweet_created: 2015-02-22 12:13:45 -0800
tweet_location: New York, New York
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: KCBobolz
tweet_created: 2015-02-22 12:14:03 -0800
tweet_location: Milwaukee County, Wisconsin
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I wait 2+ hrs for CS to call me back re why  flt is cxld/protection &amp; they hang up the minute I answer on 1st ring?


airline_sentiment: positive
airline: American
name: howiemandel
tweet_created: 2015-02-22 12:14:08 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: HutchinsJim
tweet_coord: [39.98272482, -86.22502919]
tweet_created: 2015-02-22 12:15:25 -0800
tweet_location: Carmel, IN
user_timezone: Atlantic Time (Canada)
text:
@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: TheJoshAbides
tweet_created: 2015-02-22 12:15:45 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: tim_sheehy
tweet_created: 2015-02-22 12:16:18 -0800
tweet_location: Washington DC
user_timezone: Central Time (US & Canada)
text:
@AmericanAir  ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: GregPoos
tweet_created: 2015-02-22 12:16:20 -0800
text:
@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help.  Direct message faster than calling 800 number? #Backwards


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: PatrickGrubbe
tweet_created: 2015-02-22 12:16:44 -0800
tweet_location: Lewis Center, OH
user_timezone: Eastern Time (US & Canada)
text:
“@united:That's not something we like to hear. Hopefully our staff can resolve &amp; have you on your way ASAP. ^ML”:3:15 &amp; still not resolved


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: kiabeveridge
tweet_created: 2015-02-22 12:16:47 -0800
tweet_location: Chicago
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir I used the "call back" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: tcunningham10
tweet_coord: [40.46692522, -82.64567078]
tweet_created: 2015-02-22 12:16:58 -0800
tweet_location: Central Ohio
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help


airline_sentiment: negative
negativereason: longlines
airline: American
name: Jess_JCW
tweet_created: 2015-02-22 12:17:14 -0800
tweet_location: London
user_timezone: London
text:
@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: tikidaisy
tweet_coord: [30.27027027, -97.74064527]
tweet_created: 2015-02-22 12:17:57 -0800
tweet_location: Washington, DC
user_timezone: America/New_York
text:
@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch "Buy"


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: kenny_khoo
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-22 12:18:15 -0800
tweet_location: London, ON
user_timezone: Quito
text:
@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: Jess_JCW
tweet_created: 2015-02-22 12:18:45 -0800
tweet_location: London
user_timezone: London
text:
@AmericanAir &amp; if that wasn't enough, your staff have been so rude &amp; ignored passengers,don't think that should be accepted whatever reason


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: WishUpon_26
tweet_created: 2015-02-22 12:18:52 -0800
tweet_location: KY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am  stuck at the airport. Do you guys compensate for this?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Laura_GomezRod
tweet_created: 2015-02-22 12:19:06 -0800
tweet_location: Phoneix, AZ
user_timezone: Eastern Time (US & Canada)
text:
@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights.  @AerocivilCol


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: cheerUPDATES
tweet_created: 2015-02-22 12:19:37 -0800
tweet_location: United States
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: imacericg
tweet_created: 2015-02-22 12:19:42 -0800
user_timezone: Eastern Time (US & Canada)
text:
@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven’t gotten through.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: thepin618
tweet_created: 2015-02-22 12:19:45 -0800
text:
@AmericanAir Cancelled Flights flights arbitrarily on same itinerary.  Weekend ruined for no good reason! No crew = missed Monday am mtg.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: totestoked
tweet_created: 2015-02-22 12:19:56 -0800
tweet_location: Naperville, IL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice?


airline_sentiment: neutral
airline: United
name: AbbieBjugstad
tweet_created: 2015-02-22 12:20:39 -0800
text:
@united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: SarahM0en
tweet_created: 2015-02-22 12:20:50 -0800
tweet_location: Nashville TN
user_timezone: Central Time (US & Canada)
text:
@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: hrudski
tweet_created: 2015-02-22 12:20:51 -0800
text:
@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!


airline_sentiment: neutral
airline: American
name: WishUpon_26
tweet_created: 2015-02-22 12:21:15 -0800
tweet_location: KY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: Jess_JCW
tweet_created: 2015-02-22 12:21:27 -0800
tweet_location: London
user_timezone: London
text:
@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage  #AmericanAirlines


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: otisday
tweet_created: 2015-02-22 12:22:19 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: otisday
tweet_created: 2015-02-22 12:23:14 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags &amp; lazy pilot wanting duty day to end?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 12:24:54 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: guernicaguy
tweet_created: 2015-02-22 12:25:21 -0800
text:
@AmericanAir Hey AA - can you help with an itinerary for a plat custy?  Stuck in PVR and phones aren't working


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: rmeyers_5
tweet_coord: [39.85873319, -104.67372668]
tweet_created: 2015-02-22 12:25:45 -0800
tweet_location: Saskatoon
user_timezone: Saskatchewan
text:
@United says we had a weather delay in #YXE this morning. The "weather" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ColourBasis
tweet_created: 2015-02-22 12:26:36 -0800
tweet_location: National, based in Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir  beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: hrudski
tweet_created: 2015-02-22 12:27:31 -0800
text:
@JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! 😕


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: JasonPeppel
tweet_created: 2015-02-22 12:27:42 -0800
text:
@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?


airline_sentiment: positive
airline: American
name: Ag03Recruiter
tweet_created: 2015-02-22 12:28:56 -0800
tweet_location: Fort Worth, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: spartanbride
tweet_created: 2015-02-22 12:29:59 -0800
tweet_location: Leesburg, VA
text:
@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MoniqueduRock
tweet_created: 2015-02-22 12:30:08 -0800
tweet_location: Orange, CA
text:
@USAirways on the phone over an hour waiting for customer service  got wrong fight information cost us 6 hours from trip. Frustrating!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: bta7
tweet_created: 2015-02-22 12:30:34 -0800
tweet_location: Wauwatosa, WI
user_timezone: Central Time (US & Canada)
text:
.@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold.  I know its snowing somewhere, but this is awful


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: rayja9
tweet_created: 2015-02-22 12:30:57 -0800
text:
@united yes, computer would allow me to get to San Diego quick but customer service will not help.  Says can't rebook http://t.co/KcVUbUYExc


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jkordyback
tweet_created: 2015-02-22 12:31:24 -0800
tweet_location: North Saanich, BC
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: rcshore
tweet_created: 2015-02-22 12:31:40 -0800
tweet_location: Washington, DC
user_timezone: Quito
text:
.@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same.


airline_sentiment: neutral
airline: US Airways
name: APH0823
tweet_created: 2015-02-22 12:32:12 -0800
tweet_location: Global Citizen
user_timezone: Pacific Time (US & Canada)
text:
@USAirways got transf. to Dividend Miles...need to change flight.  Grandma just passed, need to change ticket ASAP. Update on wait time?


airline_sentiment: neutral
airline: American
name: coffeeculture
tweet_created: 2015-02-22 12:32:38 -0800
tweet_location: Dublin, Ireland
user_timezone: Dublin
text:
@AmericanAir any earlier flights SAP-&gt;Mia &amp; Mia -&gt; New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: CakeNDeath
tweet_created: 2015-02-22 12:33:13 -0800
tweet_location: Old City Philly
text:
@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: BaburRaja
tweet_created: 2015-02-22 12:33:39 -0800
tweet_location: Chelmsford, MA
text:
@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost  an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: sejaffe
tweet_created: 2015-02-22 12:34:11 -0800
text:
@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Virgin America
name: khartline
tweet_created: 2015-02-22 12:34:26 -0800
tweet_location: Las Vegas
user_timezone: Pacific Time (US & Canada)
text:
.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: Diane_Lowery
tweet_created: 2015-02-22 12:34:41 -0800
tweet_location: Cool suburb N. of Dallas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty.  #epicfail #poorplanning


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: nicoeats
tweet_created: 2015-02-22 12:35:21 -0800
tweet_location: Tokyo, Japan
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: tpratt31
tweet_created: 2015-02-22 12:35:28 -0800
tweet_location: Los Angeles, Ca
text:
@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: farmdinner
tweet_created: 2015-02-22 12:35:30 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card.


airline_sentiment: positive
airline: Delta
name: OlivierGachot
tweet_created: 2015-02-22 12:35:37 -0800
tweet_location: Palo Alto CA
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!


airline_sentiment: positive
airline: Virgin America
name: livingfitly
tweet_created: 2015-02-22 12:35:49 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MeereeneseKnot
tweet_created: 2015-02-22 12:36:03 -0800
text:
@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: angiedrich
tweet_coord: [33.93939612, -118.38973148]
tweet_created: 2015-02-22 12:36:06 -0800
tweet_location: Santa Monica, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: ericaswerdlow
tweet_created: 2015-02-22 12:36:42 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing.


airline_sentiment: positive
airline: Southwest
name: leahrotella
tweet_created: 2015-02-22 12:37:09 -0800
tweet_location: Albany, New York
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: CaseyRhoades1
tweet_created: 2015-02-22 12:37:10 -0800
tweet_location: Madbury, NH
text:
@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: rdaniel10
tweet_created: 2015-02-22 12:37:12 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sweetmel
tweet_created: 2015-02-22 12:38:19 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I DMed you my AA &amp; phone #s &amp; you can't have someone call me? What was the point of your response? You didn't resolve anything!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sweetmel
tweet_created: 2015-02-22 12:38:54 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: BZFlinn
tweet_created: 2015-02-22 12:39:20 -0800
user_timezone: Hawaii
text:
@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Bharrison__
tweet_created: 2015-02-22 12:40:40 -0800
user_timezone: Central Time (US & Canada)
text:
@united has terrible customer service &amp; doesn't feel the need to notify its customers when their flights are delayed


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: bshelton68
tweet_created: 2015-02-22 12:40:40 -0800
tweet_location: Everett
user_timezone: Arizona
text:
@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: dline2005
tweet_created: 2015-02-22 12:40:51 -0800
tweet_location: Columbus, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@USAirways suggest you failures make a HUGE donation to @the_USO  Charlotte, NC as THEY provided GREAT customer service today, unlike you.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jadedhippie09
tweet_created: 2015-02-22 12:40:59 -0800
text:
@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: xtingu
tweet_created: 2015-02-22 12:41:26 -0800
tweet_location: The Wilming Town
user_timezone: Eastern Time (US & Canada)
text:
@USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: cataattack
tweet_created: 2015-02-22 12:41:33 -0800
tweet_location: Buenos Aires, Argentina
user_timezone: Buenos Aires
text:
@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin


airline_sentiment: neutral
airline: American
name: kelseybiscoe
tweet_created: 2015-02-22 12:41:51 -0800
text:
@AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: benty83
tweet_created: 2015-02-22 12:42:17 -0800
tweet_location: Melbourne, Australia
user_timezone: Melbourne
text:
@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: jadedhippie09
tweet_created: 2015-02-22 12:42:37 -0800
text:
@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: FarmerFlo
tweet_created: 2015-02-22 12:42:41 -0800
tweet_location: Cheltenham
text:
@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: dline2005
tweet_created: 2015-02-22 12:43:17 -0800
tweet_location: Columbus, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jadedhippie09
tweet_created: 2015-02-22 12:43:37 -0800
text:
@AmericanAir i was also told by agents my issues "aren't their prob" K fine. I get it. But have some compassion 4 others dealing w/this!!!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: poweroflindsey
tweet_coord: [39.8586593, -104.6718352]
tweet_created: 2015-02-22 12:43:49 -0800
tweet_location: Ft Collins
text:
@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !


airline_sentiment: neutral
airline: American
name: csb2107
tweet_created: 2015-02-22 12:44:10 -0800
text:
@AmericanAir I can't get ahold of aadvantage reservations.  I need to ticket a reservation that Cancelled Flights soon.  can you help?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: JessicaTickle
tweet_created: 2015-02-22 12:44:20 -0800
tweet_location: CA & MI
user_timezone: Alaska
text:
@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jenrpblcn
tweet_created: 2015-02-22 12:44:40 -0800
tweet_location: Seattle, WA
user_timezone: Arizona
text:
@AmericanAir I know.  After an hour I got a live person.  It messes up our arrival and car plans at two airports and is costing us more.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: KirstKV
tweet_created: 2015-02-22 12:45:45 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome!  #twitterhug #shesaidrun


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: otisday
tweet_created: 2015-02-22 12:45:56 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: jadedhippie09
tweet_created: 2015-02-22 12:47:00 -0800
text:
@USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u &amp; this is how u treat ur customers?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: bmorrismusic
tweet_created: 2015-02-22 12:47:09 -0800
tweet_location: Ireland
text:
@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 12:47:29 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jadedhippie09
tweet_created: 2015-02-22 12:48:05 -0800
text:
@USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: no_patients
tweet_created: 2015-02-22 12:48:49 -0800
text:
@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight.  Airlines are the absolute worst


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 12:49:52 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: xtingu
tweet_created: 2015-02-22 12:49:59 -0800
tweet_location: The Wilming Town
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: RBuchmann
tweet_created: 2015-02-22 12:50:02 -0800
tweet_location: Saint Louis, MO
user_timezone: Central Time (US & Canada)
text:
@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min &amp; counting..


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: shmitty03
tweet_coord: [33.64199395, -84.44238523]
tweet_created: 2015-02-22 12:51:06 -0800
tweet_location: Long Island, New York
user_timezone: Quito
text:
@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 12:51:07 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 12:51:47 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: otisday
tweet_created: 2015-02-22 12:52:42 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JQCalderwood
tweet_created: 2015-02-22 12:52:49 -0800
tweet_location: VA
user_timezone: Quito
text:
@USAirways you have got to be kidding me!  No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: sa_craig
tweet_created: 2015-02-22 12:53:03 -0800
tweet_location: College Station, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 12:53:38 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?


airline_sentiment: neutral
airline: US Airways
name: peterfransson
tweet_created: 2015-02-22 12:53:53 -0800
tweet_location: Inter/Outer-Continental U.S.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways AA Gate Supervisor emplid 600117 allowed flight AA67 to leave JFK to SJ on 20feb15 w/o 8 customers that made final boarding call.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: thisAnneM
tweet_created: 2015-02-22 12:53:53 -0800
tweet_location: Philadelphia
user_timezone: Atlantic Time (Canada)
text:
@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??


airline_sentiment: positive
airline: American
name: EricRoberts
tweet_created: 2015-02-22 12:54:18 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
Eliza &amp; I cheated on u @AmericanAir with @AirTahitiNui &amp; it was a lovely flight. But we'll be back! Lots!


airline_sentiment: neutral
airline: US Airways
name: peterfransson
tweet_created: 2015-02-22 12:54:58 -0800
tweet_location: Inter/Outer-Continental U.S.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was "the CEO of #AmericanAirlines" #merger


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: MikeisRichRich
tweet_created: 2015-02-22 12:55:01 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain


airline_sentiment: neutral
airline: American
name: SamuelWatkin
tweet_created: 2015-02-22 12:55:14 -0800
tweet_location: Maidstone, UK
user_timezone: London
text:
@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: ronrisman
tweet_created: 2015-02-22 12:55:20 -0800
tweet_location: New England
user_timezone: Central Time (US & Canada)
text:
@AmericanAir   You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
airline_sentiment_gold: negative
name: stevereasnors
negativereason_gold: Flight Attendant Complaints
tweet_created: 2015-02-22 12:55:22 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: tj_carlson
tweet_created: 2015-02-22 12:55:59 -0800
tweet_location: Brookings, SD
user_timezone: Central Time (US & Canada)
text:
.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!


airline_sentiment: positive
airline: American
name: mattlantz
tweet_created: 2015-02-22 12:57:23 -0800
tweet_location: Tyler, Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: MeganMmcginnis
tweet_created: 2015-02-22 12:57:33 -0800
text:
@USAirways Ill never fly you again due to the emotional &amp; financial stress you have caused me because of one of your staff members errors.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: rakugojon
tweet_created: 2015-02-22 12:57:38 -0800
tweet_location: San Francisco
user_timezone: London
text:
@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: jweslo
tweet_created: 2015-02-22 12:58:07 -0800
tweet_location: Brantford
text:
@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 12:58:10 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: mrpearson3rd
tweet_created: 2015-02-22 12:59:00 -0800
text:
@SouthwestAir I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @USAirways. #notmadeofmoney


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: GMFujarski
tweet_created: 2015-02-22 12:59:04 -0800
text:
@AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 13:00:08 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: nubzjubz
tweet_created: 2015-02-22 13:00:36 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: DanielLassman
tweet_created: 2015-02-22 13:01:04 -0800
tweet_location: Ocean Ridge, FL
user_timezone: Eastern Time (US & Canada)
text:
.@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: WarrickHoward
tweet_created: 2015-02-22 13:01:09 -0800
user_timezone: London
text:
@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: JeffersRich
tweet_created: 2015-02-22 13:01:19 -0800
tweet_location: Windermere, Florida
text:
@USAirways  Flight 4454 aircraft at gate, but no crew?  Will be 2+ hours Late Flight to destination. Come on!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: GetxGnarly
tweet_created: 2015-02-22 13:01:19 -0800
user_timezone: Atlantic Time (Canada)
text:
@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: amberfav
tweet_created: 2015-02-22 13:01:28 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 13:01:46 -0800
tweet_location: Long Island - Arizona
text:
@JetBlue You never got my wife to her destination and you expect a $75.00 "goodwill credit" will  make everything hunky-dory. You blew it.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: richlallen
tweet_created: 2015-02-22 13:01:46 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: rebeccabw
tweet_created: 2015-02-22 13:02:22 -0800
tweet_location: Dallas, Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: liveitup09
tweet_created: 2015-02-22 13:02:49 -0800
user_timezone: Atlantic Time (Canada)
text:
@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: HarmeetSM
tweet_created: 2015-02-22 13:02:57 -0800
text:
@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: megmclaughlin
tweet_created: 2015-02-22 13:03:10 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: colums23
tweet_created: 2015-02-22 13:03:17 -0800
tweet_location: 27265
text:
@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago.  Sitting in airport, wondering#irritated


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: KoilsByNature
tweet_created: 2015-02-22 13:03:57 -0800
tweet_location: World Wide
user_timezone: Quito
text:
@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours!  Get to CLT to horrid customer service!


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 13:03:58 -0800
tweet_location: Long Island - Arizona
text:
@JetBlue You just don't get it.  It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: otisday
tweet_created: 2015-02-22 13:04:13 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because...


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: mjmassa8
tweet_created: 2015-02-22 13:05:11 -0800
tweet_location: Chicago, IL
user_timezone: Mountain Time (US & Canada)
text:
@USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: UK_Petrolhead
tweet_created: 2015-02-22 13:05:21 -0800
text:
@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me


airline_sentiment: positive
airline: American
name: agirlnamedfrank
tweet_created: 2015-02-22 13:05:41 -0800
tweet_location: Brooklyn
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on "travel size" toiletries


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: Texomagal5
tweet_coord: [38.538038, -106.9370467]
tweet_created: 2015-02-22 13:06:10 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 13:06:32 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: dflindzy_david
tweet_created: 2015-02-22 13:06:38 -0800
text:
@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: arthurhasher
tweet_created: 2015-02-22 13:06:40 -0800
tweet_location: Long Island - Arizona
text:
@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ....


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: therealkellyd
tweet_created: 2015-02-22 13:06:59 -0800
text:
@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: farazq
tweet_coord: [40.80718573, -73.95477259]
tweet_created: 2015-02-22 13:07:09 -0800
tweet_location: New York, NY
user_timezone: Quito
text:
@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: CavaTed
tweet_created: 2015-02-22 13:07:09 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn


airline_sentiment: neutral
airline: American
name: Kaywillsmith
tweet_created: 2015-02-22 13:07:26 -0800
tweet_location: The City of Big Shoulders
user_timezone: Central Time (US & Canada)
text:
@AmericanAir how does one book a ticket online and put it on hold?  Does that require that I pay for the ticket?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: LIGal19
tweet_created: 2015-02-22 13:07:32 -0800
tweet_location: ÜT: 40.881241,-73.107717
user_timezone: Quito
text:
@AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: agirlnamedfrank
tweet_created: 2015-02-22 13:07:39 -0800
tweet_location: Brooklyn
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: LIGal19
tweet_created: 2015-02-22 13:07:42 -0800
tweet_location: ÜT: 40.881241,-73.107717
user_timezone: Quito
text:
@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut


airline_sentiment: neutral
airline: Delta
name: spark911uk
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-22 13:07:42 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue is your partnership with Hawaiian live? Earn Hawaiian miles flying Jetblue ? IF so, how do I add @HawaiianAir to my JB Flight Booking Problems ?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: HarmeetSM
tweet_created: 2015-02-22 13:07:51 -0800
text:
@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: TheFireTracker2
tweet_created: 2015-02-22 13:08:27 -0800
tweet_location: Global- Mostly Silicon Valley
user_timezone: Pacific Time (US & Canada)
text:
@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JWinakor
tweet_created: 2015-02-22 13:08:28 -0800
text:
@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Southwest
name: TheAndyHolland
tweet_created: 2015-02-22 13:08:29 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: erina_jones
tweet_created: 2015-02-22 13:08:56 -0800
tweet_location: London
text:
@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️


airline_sentiment: neutral
airline: United
name: NancyDiaznancyn
tweet_coord: [-37.8536992, 145.1106176]
tweet_created: 2015-02-22 13:09:02 -0800
text:
@united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JonGilsonAF
tweet_created: 2015-02-22 13:09:26 -0800
tweet_location: Boston, MA
text:
@AmericanAir bought a ticket on @SouthwestAir. After two days, your "team" couldn't share the data needed to get me to my next meeting.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Kaywillsmith
tweet_created: 2015-02-22 13:09:27 -0800
tweet_location: The City of Big Shoulders
user_timezone: Central Time (US & Canada)
text:
@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold.  Not feeling confident that I will ever get through...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: rayja9
tweet_created: 2015-02-22 13:09:45 -0800
text:
@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Cameratown
tweet_created: 2015-02-22 13:09:48 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir. You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops.


airline_sentiment: negative
negativereason: longlines
airline: American
name: jddowsett
tweet_created: 2015-02-22 13:11:15 -0800
tweet_location: PA, NY & HI
user_timezone: Quito
text:
@AmericanAir been waiting in line for over an hour in San Antonio, barely moved &amp; only two agents. 30 in front of me &amp; at least 40 behind.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: otisday
tweet_created: 2015-02-22 13:11:37 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: vasisht
tweet_created: 2015-02-22 13:11:53 -0800
tweet_location: A galaxy far far away
user_timezone: Eastern Time (US & Canada)
text:
@USAirways my friends at KPHL were told by your rep "if it were me I woulda just gone home this am and tried again tomorrow." 1/2


airline_sentiment: positive
airline: Delta
name: BASRMNN
tweet_created: 2015-02-22 13:12:10 -0800
text:
@JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: jddowsett
tweet_created: 2015-02-22 13:12:13 -0800
tweet_location: PA, NY & HI
user_timezone: Quito
text:
@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: vasisht
tweet_created: 2015-02-22 13:12:13 -0800
tweet_location: A galaxy far far away
user_timezone: Eastern Time (US & Canada)
text:
@USAirways "We can't help you. We don't put people up in hotels when you miss a flight it's against policy."


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: RobVyvey
tweet_created: 2015-02-22 13:12:34 -0800
tweet_location: Kingston ontario Canada
user_timezone: Eastern Time (US & Canada)
text:
@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: RafaelBertorell
tweet_created: 2015-02-22 13:12:36 -0800
text:
@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: BDinDallas
tweet_created: 2015-02-22 13:13:18 -0800
tweet_location: Dallas, Texas
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!


airline_sentiment: neutral
airline: American
name: SmithsAreRare
tweet_created: 2015-02-22 13:13:30 -0800
tweet_location: L-Town
user_timezone: Central Time (US & Canada)
text:
@AmericanAir On flt 1627 from DFW to FAT on 2/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: jddowsett
tweet_created: 2015-02-22 13:13:31 -0800
tweet_location: PA, NY & HI
user_timezone: Quito
text:
@AmericanAir  many have missed connections already b/c of delayed flight which will finally board soon


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: otisday
tweet_created: 2015-02-22 13:13:32 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: AbbyTeigland
tweet_created: 2015-02-22 13:13:49 -0800
user_timezone: Quito
text:
@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: emrichards
tweet_created: 2015-02-22 13:13:51 -0800
tweet_location: ÜT: 42.986193,-87.914855
user_timezone: Central Time (US & Canada)
text:
@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.


airline_sentiment: positive
airline: Southwest
name: NmJean05
tweet_created: 2015-02-22 13:14:09 -0800
tweet_location: Newark, NJ
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around.


airline_sentiment: neutral
airline: American
name: kelseybiscoe
tweet_created: 2015-02-22 13:14:20 -0800
text:
@AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: jddowsett
tweet_created: 2015-02-22 13:14:46 -0800
tweet_location: PA, NY & HI
user_timezone: Quito
text:
@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: RafaelBertorell
tweet_created: 2015-02-22 13:15:17 -0800
text:
@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: SraJackson
tweet_created: 2015-02-22 13:15:39 -0800
tweet_location: New Jersey
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: EricStride
tweet_created: 2015-02-22 13:15:50 -0800
text:
@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: GetxGnarly
tweet_created: 2015-02-22 13:17:22 -0800
user_timezone: Atlantic Time (Canada)
text:
@united united flight UA3774 after two delays just Cancelled Flightled no explanation &amp; no more flights to Norfolk that aren't booked. Renting a car.


airline_sentiment: neutral
airline: Southwest
name: SBaskinEvents
tweet_created: 2015-02-22 13:18:13 -0800
tweet_location: Hanover, Maryland
text:
@SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http://t.co/BaYePZkMiz


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: FvGrecia
tweet_created: 2015-02-22 13:18:15 -0800
text:
@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: andrewjh
tweet_created: 2015-02-22 13:19:47 -0800
tweet_location: Capitol Hill D.C.
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg


airline_sentiment: neutral
airline: Southwest
name: kimwatsontanner
tweet_created: 2015-02-22 13:20:20 -0800
tweet_location: Loomis, CA (Near SacTown)
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: 0veranalyser
tweet_created: 2015-02-22 13:20:23 -0800
user_timezone: Perth
text:
@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?


airline_sentiment: positive
airline: American
name: stvnoneal
tweet_coord: [40.68621427, -74.1793971]
tweet_created: 2015-02-22 13:20:34 -0800
tweet_location: NEW YORK CITY
user_timezone: Eastern Time (US & Canada)
text:
@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: rsnewman_nyc
tweet_created: 2015-02-22 13:20:37 -0800
text:
@USAirways #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: jph_sc
tweet_created: 2015-02-22 13:20:46 -0800
tweet_location: Charleston, SC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now?


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: jessbutl
tweet_created: 2015-02-22 13:21:09 -0800
tweet_location: Brooklyn, NY
text:
@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sweetmel
tweet_created: 2015-02-22 13:21:25 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir @TheNateK I submitted a complaint via that link in Dec. &amp; followed up in Jan. NEVER HEARD BACK! #badcustomerservice


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jakejrssherry
tweet_created: 2015-02-22 13:22:18 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins...


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: igclp
tweet_created: 2015-02-22 13:22:30 -0800
text:
@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: DanielLassman
tweet_created: 2015-02-22 13:22:46 -0800
tweet_location: Ocean Ridge, FL
user_timezone: Eastern Time (US & Canada)
text:
.@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: mycreativespark
tweet_created: 2015-02-22 13:22:52 -0800
tweet_location: Ohio
user_timezone: Quito
text:
@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: sa_craig
tweet_created: 2015-02-22 13:22:57 -0800
tweet_location: College Station, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: abbymrudd
tweet_created: 2015-02-22 13:23:01 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: Tyler_Starrine
tweet_created: 2015-02-22 13:23:03 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sweetmel
tweet_coord: [32.97609561, -96.53349238]
tweet_created: 2015-02-22 13:23:31 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: no_patients
tweet_created: 2015-02-22 13:24:13 -0800
text:
@united agent, "You should use the bathroom before boarding.. Toilets onboard are full." Oh you can expected a strongly worded email FUnited


airline_sentiment: positive
airline: American
name: JuliaWallClarke
tweet_coord: [40.6474324, -73.7936881]
tweet_created: 2015-02-22 13:24:39 -0800
tweet_location: UK / Canada / etc
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: AlyssaOMalley
tweet_created: 2015-02-22 13:24:39 -0800
tweet_location: Watertown, MA
user_timezone: Eastern Time (US & Canada)
text:
@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: timdrewitt
tweet_created: 2015-02-22 13:25:11 -0800
tweet_location: Aylesbury United Kingdom
user_timezone: London
text:
@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.


airline_sentiment: positive
airline: American
name: BrophySheen
tweet_created: 2015-02-22 13:27:17 -0800
tweet_location: New Jersey
text:
@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane &amp; Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: rsnewman_nyc
tweet_created: 2015-02-22 13:28:11 -0800
text:
@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: YelpPittsburgh
tweet_created: 2015-02-22 13:28:25 -0800
tweet_location: Pittsburgh, PA
user_timezone: Quito
text:
@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour &amp; crew is at their hrs limit &amp; we deplane. Unacceptable.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: SraJackson
tweet_created: 2015-02-22 13:28:29 -0800
tweet_location: New Jersey
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR


airline_sentiment: neutral
airline: US Airways
name: AbbieBjugstad
tweet_created: 2015-02-22 13:29:00 -0800
text:
@USAirways Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: PredsFran
tweet_created: 2015-02-22 13:29:14 -0800
tweet_location: Tennessee
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because "no weather advisory."Really!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: mlorenzen
tweet_created: 2015-02-22 13:29:34 -0800
tweet_location: iPhone: 29.741360,-90.131523
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :(


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: jmgscott
tweet_created: 2015-02-22 13:31:37 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: FvGrecia
tweet_created: 2015-02-22 13:31:50 -0800
text:
@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: PandooYaar
tweet_created: 2015-02-22 13:32:42 -0800
tweet_location: Philly
user_timezone: Eastern Time (US & Canada)
text:
@USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: MrMarioMendoza
tweet_created: 2015-02-22 13:33:09 -0800
text:
@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: AuroraBIZ
tweet_created: 2015-02-22 13:33:14 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: otisday
tweet_created: 2015-02-22 13:33:55 -0800
tweet_location: Pekin
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: PandooYaar
tweet_created: 2015-02-22 13:35:01 -0800
tweet_location: Philly
user_timezone: Eastern Time (US & Canada)
text:
@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: NatassaCahill
tweet_created: 2015-02-22 13:35:51 -0800
text:
@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: TheLoveBite
tweet_created: 2015-02-22 13:36:31 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: lmaxwell11
tweet_created: 2015-02-22 13:36:35 -0800
tweet_location: O.K.C.
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: macario2
tweet_created: 2015-02-22 13:37:46 -0800
tweet_location: Pocos de Caldas
user_timezone: Brasilia
text:
@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD


airline_sentiment: neutral
airline: Southwest
name: jkhantivong29
tweet_created: 2015-02-22 13:38:12 -0800
tweet_location: Denver
text:
@SouthwestAir when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: helloheidib
tweet_created: 2015-02-22 13:38:45 -0800
text:
@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: melmadetoday
tweet_created: 2015-02-22 13:38:51 -0800
tweet_location: In the kitchen
text:
@AmericanAir not sure why I would bother when the agent at the airport didnt help &amp; nobody on phone would. Ticket Cancelled Flightled for no reason.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: 09202010
tweet_created: 2015-02-22 13:39:08 -0800
user_timezone: Mountain Time (US & Canada)
text:
@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?


airline_sentiment: positive
airline: US Airways
name: dctimes2
tweet_created: 2015-02-22 13:40:50 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: Meswannjr
tweet_created: 2015-02-22 13:41:24 -0800
tweet_location: Plano, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I get &amp; can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: AG1181
tweet_created: 2015-02-22 13:41:36 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: NatassaCahill
tweet_created: 2015-02-22 13:42:03 -0800
text:
@SouthwestAir your "complimentary" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ra1der7581
tweet_created: 2015-02-22 13:42:40 -0800
tweet_location: Albuquerque,New Mexico
user_timezone: America/Boise
text:
@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: AG1181
tweet_created: 2015-02-22 13:42:41 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: kesslerj24
tweet_created: 2015-02-22 13:42:44 -0800
text:
@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: lindseyjerin
tweet_created: 2015-02-22 13:43:29 -0800
tweet_location: Alexandria, VA
user_timezone: Quito
text:
@AmericanAir you think I haven't tried that multiple times?? The "status" of my bag is that it should've been here YESTERDAY. So disgusted.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: mirmanwar
tweet_created: 2015-02-22 13:43:41 -0800
tweet_location: Jeddah-Karachi X NYC
user_timezone: Quito
text:
@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: rayja9
tweet_created: 2015-02-22 13:43:42 -0800
text:
@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: vascaino101
tweet_created: 2015-02-22 13:43:49 -0800
text:
@united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made


airline_sentiment: neutral
airline: American
name: CoryStinebrink
tweet_created: 2015-02-22 13:44:00 -0800
tweet_location: Madison, WI
user_timezone: Central Time (US & Canada)
text:
@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jakejrssherry
tweet_created: 2015-02-22 13:45:10 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: CDNTravelGuy
tweet_created: 2015-02-22 13:45:37 -0800
tweet_location: Toronto Area
user_timezone: Eastern Time (US & Canada)
text:
@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l


airline_sentiment: positive
airline: Virgin America
name: HollywoodHotMom
tweet_created: 2015-02-22 13:45:41 -0800
tweet_location: All Over!
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica you have amazing staff &amp; super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: macario2
tweet_created: 2015-02-22 13:45:55 -0800
tweet_location: Pocos de Caldas
user_timezone: Brasilia
text:
@AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: louiswoof
tweet_created: 2015-02-22 13:45:56 -0800
tweet_location: Tucson, Arizona
text:
@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?


airline_sentiment: negative
negativereason: Late Flight
airline: Virgin America
name: jarrydosborne
tweet_created: 2015-02-22 13:47:02 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica please provide status for flight 769.  I cant imagine it's on time as the Web indicates  dude to weather here and/or Dallas


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: Doanthatsme
tweet_created: 2015-02-22 13:47:19 -0800
tweet_location: no where
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!


airline_sentiment: positive
airline: Delta
name: ChrisDonahoe
tweet_created: 2015-02-22 13:47:34 -0800
tweet_location: Washington, D.C.
user_timezone: Quito
text:
@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: emilyjoynoon
tweet_created: 2015-02-22 13:48:10 -0800
tweet_location: Los Angeles
user_timezone: Quito
text:
@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again


airline_sentiment: neutral
airline: American
name: ChristianRicks
tweet_created: 2015-02-22 13:49:34 -0800
tweet_location: Durham, NC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: GurpreetSaran
tweet_created: 2015-02-22 13:49:57 -0800
tweet_location: San Jose, CA
user_timezone: Central Time (US & Canada)
text:
@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?


airline_sentiment: neutral
airline: Virgin America
name: FiDiFamilies
tweet_created: 2015-02-22 13:49:59 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Doanthatsme
tweet_created: 2015-02-22 13:50:22 -0800
tweet_location: no where
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: OrryClayborne
tweet_coord: [47.24879409, -122.43874458]
tweet_created: 2015-02-22 13:50:42 -0800
tweet_location: Memphis, TN
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: mattlurrie
tweet_created: 2015-02-22 13:51:11 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: kat_lilfish
tweet_created: 2015-02-22 13:51:19 -0800
text:
@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: BernardLeCroix
tweet_created: 2015-02-22 13:52:05 -0800
tweet_location: Providence, RI
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account.  They are still NOT there! 1/2


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: richlallen
tweet_created: 2015-02-22 13:52:07 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ


airline_sentiment: neutral
airline: United
name: Mikeplos
tweet_created: 2015-02-22 13:52:10 -0800
tweet_location: Erie, PA
text:
@united...do you still have flat tire policy.  Shuttle broke down on way to ORD.  Will probably miss the 425pm to CLE...Help please!!


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: Ekanewilliams
tweet_created: 2015-02-22 13:52:29 -0800
tweet_location: Washington, DC
text:
@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: SouljaCoy
tweet_created: 2015-02-22 13:52:57 -0800
tweet_location: Orange County, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: farfalla818
tweet_created: 2015-02-22 13:53:36 -0800
tweet_location: Plano, Texas
text:
@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!


airline_sentiment: neutral
airline: American
name: totestoked
tweet_created: 2015-02-22 13:54:21 -0800
tweet_location: Naperville, IL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: BridleCharlotte
tweet_created: 2015-02-22 13:54:58 -0800
text:
@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: ejacqui
tweet_created: 2015-02-22 13:55:44 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: _BLeLLeN_
tweet_created: 2015-02-22 13:55:48 -0800
user_timezone: Quito
text:
@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: thepin618
tweet_created: 2015-02-22 13:55:51 -0800
text:
@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: JoshuaPasch
tweet_created: 2015-02-22 13:56:03 -0800
tweet_location: NYC
user_timezone: Pacific Time (US & Canada)
text:
@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ejacqui
tweet_created: 2015-02-22 13:56:18 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: BUlizard
tweet_created: 2015-02-22 13:56:51 -0800
text:
@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email.


airline_sentiment: positive
airline: American
name: brentblume
tweet_created: 2015-02-22 13:56:52 -0800
tweet_location: Omaha
user_timezone: Central Time (US & Canada)
text:
@AmericanAir - yep , they've been good.  Now can you make that 1535 flight to mci wait just a tick....😃


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: kfunk18
tweet_created: 2015-02-22 13:57:02 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: farfalla818
tweet_created: 2015-02-22 13:57:14 -0800
tweet_location: Plano, Texas
text:
@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: emilyjoynoon
tweet_created: 2015-02-22 13:57:24 -0800
tweet_location: Los Angeles
user_timezone: Quito
text:
@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: no_patients
tweet_created: 2015-02-22 13:57:50 -0800
text:
@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned


airline_sentiment: neutral
airline: American
name: HollyHhirsch
tweet_created: 2015-02-22 13:57:51 -0800
tweet_location: Chicago
text:
@AmericanAir just downloaded the app for iPhone.  Notice drink coupon but nothing is displayed?  Getting ready to fly...


airline_sentiment: positive
airline: Southwest
name: emilymoffitt86
tweet_created: 2015-02-22 13:58:18 -0800
tweet_location: .kansas city.
text:
@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: AdamJBerry
tweet_created: 2015-02-22 13:58:32 -0800
tweet_location: Provincetown Ma
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA✈️BOS


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: TheLoveBite
tweet_created: 2015-02-22 13:58:49 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699


airline_sentiment: positive
airline: United
name: kiiimbra
tweet_created: 2015-02-22 13:59:28 -0800
tweet_location: Earth
user_timezone: Eastern Time (US & Canada)
text:
@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: chrismillersfca
tweet_created: 2015-02-22 14:00:18 -0800
tweet_location: San Francisco
text:
@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE.


airline_sentiment: neutral
airline: US Airways
name: WarrickHoward
tweet_created: 2015-02-22 14:00:35 -0800
user_timezone: London
text:
@USAirways No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: c_morlando
tweet_created: 2015-02-22 14:00:43 -0800
text:
@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ejacqui
tweet_created: 2015-02-22 14:00:43 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Benje0123
tweet_created: 2015-02-22 14:01:02 -0800
text:
@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: BuffaloBI11
tweet_created: 2015-02-22 14:01:32 -0800
tweet_location: New York / Bahamas
text:
@JetBlue 5 hours delayed now in hour increments?  Really?  &amp; as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: marystanforddc
tweet_created: 2015-02-22 14:02:46 -0800
user_timezone: Quito
text:
@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: SarahisJewish
tweet_coord: [38.85482856, -77.04128223]
tweet_created: 2015-02-22 14:02:57 -0800
tweet_location: Los Angeles, CA
user_timezone: Quito
text:
@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Virgin America
name: MOCBlogger
tweet_created: 2015-02-22 14:03:34 -0800
tweet_location: San Diego
user_timezone: Alaska
text:
@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: LaceyDGarland
tweet_coord: [35.87648539, -78.79266577]
tweet_created: 2015-02-22 14:03:37 -0800
tweet_location: Goldsboro, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Everyone on Flight 669 from LAX to RDU enjoyed waiting an hour &amp; a half in baggage claim for their bags just now


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: nicoeats
tweet_created: 2015-02-22 14:04:06 -0800
tweet_location: Tokyo, Japan
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: amischke
tweet_created: 2015-02-22 14:04:27 -0800
tweet_location: Boston area
user_timezone: Eastern Time (US & Canada)
text:
@USAirways On hold for &gt;70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: kaf_silva
tweet_created: 2015-02-22 14:04:46 -0800
text:
@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: TheConnorCough
tweet_coord: [42.74561865, -73.80942844]
tweet_created: 2015-02-22 14:05:45 -0800
tweet_location: G-Town, Geneva NY
user_timezone: Central Time (US & Canada)
text:
@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&amp;Gs they'll Cancelled Flight my return flight too. Thanks.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: KaelaMari
tweet_created: 2015-02-22 14:06:26 -0800
tweet_location: Corona Del Mar
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: directeng62
tweet_created: 2015-02-22 14:07:37 -0800
text:
@united seriously?   UA 806.  Delayed because of the copilot isn't here?  For 1.5 hours and he is only flying from Raleigh? Disappointing


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: GoShar2012
tweet_created: 2015-02-22 14:07:43 -0800
tweet_location: Providence, RI
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated


airline_sentiment: neutral
airline: US Airways
name: VictorJDH
tweet_created: 2015-02-22 14:08:06 -0800
tweet_location: East Lansing
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: heyashleyglad
tweet_created: 2015-02-22 14:08:26 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: CMocz
tweet_created: 2015-02-22 14:08:52 -0800
text:
@USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to "customer service is our first priority"


airline_sentiment: neutral
airline: Delta
name: jabeblanchard
tweet_created: 2015-02-22 14:09:22 -0800
tweet_location: Right Coast
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Domestic.  To be clear -- I do not have to sit in (your lovely) terminal, just need to be there 1 hour prior to boarding?  Thanks!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: CantankerousCMF
tweet_created: 2015-02-22 14:09:29 -0800
tweet_location: North of 146th
user_timezone: Indiana (East)
text:
@AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: OScotty73
tweet_created: 2015-02-22 14:09:49 -0800
user_timezone: Central Time (US & Canada)
text:
@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: TemlyLouise
tweet_created: 2015-02-22 14:09:55 -0800
user_timezone: Quito
text:
@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: SentieriMelinda
tweet_created: 2015-02-22 14:10:13 -0800
text:
@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: kaf_silva
tweet_created: 2015-02-22 14:10:50 -0800
text:
@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: CatieKriewald
tweet_created: 2015-02-22 14:10:50 -0800
tweet_location: Stillwater, MN
user_timezone: Central Time (US & Canada)
text:
@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: jprice9227
tweet_created: 2015-02-22 14:10:56 -0800
text:
@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: kathyjazztx
tweet_created: 2015-02-22 14:11:09 -0800
text:
@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: MatthewJMedlin
tweet_created: 2015-02-22 14:11:10 -0800
tweet_location: Rossford, Ohio
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir 

Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Kaywillsmith
tweet_created: 2015-02-22 14:11:13 -0800
tweet_location: The City of Big Shoulders
user_timezone: Central Time (US & Canada)
text:
@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: KristinaMeyer7
tweet_created: 2015-02-22 14:11:23 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: SentieriMelinda
tweet_created: 2015-02-22 14:11:27 -0800
text:
@AmericanAir  please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 14:11:48 -0800
text:
@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd


airline_sentiment: neutral
airline: American
name: chadkirchner
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-22 14:11:59 -0800
tweet_location: Tiffin, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I have an issue that requires a bit more than a tweet to explain, do y’all have an email?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: farfalla818
tweet_created: 2015-02-22 14:12:32 -0800
tweet_location: Plano, Texas
text:
@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day!  please help


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: 5amantha_marie
tweet_created: 2015-02-22 14:12:48 -0800
user_timezone: Amsterdam
text:
@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 14:12:53 -0800
text:
@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: volition
tweet_created: 2015-02-22 14:13:02 -0800
tweet_location: breukelen, ny
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue you've let me down. 2:15 delay at JFK because of inbound flight from Syracuse, really? #ishouldhavedriven


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: JunkyardFiegs
tweet_coord: [42.40805407, -88.62699707]
tweet_created: 2015-02-22 14:13:35 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: rossj987
tweet_created: 2015-02-22 14:14:14 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways so apparently all of your computers crashed at BWI?  Any update on when flights will be moving?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: jmgscott
tweet_created: 2015-02-22 14:14:18 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir 1491 DEN -&gt; DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: Sam_Kaplan
tweet_created: 2015-02-22 14:14:20 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: A_for_AdNauseam
tweet_created: 2015-02-22 14:14:43 -0800
text:
@AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-22 14:14:47 -0800
text:
@JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: brianmka
tweet_created: 2015-02-22 14:14:51 -0800
tweet_location: Washington, D.C.
user_timezone: Central Time (US & Canada)
text:
@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: OutsideHitter84
tweet_created: 2015-02-22 14:15:02 -0800
text:
@USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # &amp; left 6 msgs. No return call what to do at this point.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: alysabaker
tweet_created: 2015-02-22 14:15:30 -0800
tweet_location: ÜT: 50.97861,-114.000116
user_timezone: Mountain Time (US & Canada)
text:
@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: coffeeculture
tweet_created: 2015-02-22 14:15:43 -0800
tweet_location: Dublin, Ireland
user_timezone: Dublin
text:
@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help


