# Tweets

airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: CristineKao
tweet_created: 2015-02-20 06:36:23 -0800
tweet_location: Chicago, IL
text:
@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: NickMarvalous
tweet_created: 2015-02-20 06:36:58 -0800
text:
@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: pjfuller
tweet_created: 2015-02-20 06:37:19 -0800
tweet_location: 10 Miles South of Nowhere
user_timezone: Central Time (US & Canada)
text:
@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mjmena001
tweet_created: 2015-02-20 06:38:05 -0800
tweet_location: West Palm
text:
@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.


airline_sentiment: positive
airline: Southwest
name: svssywentz
tweet_created: 2015-02-20 06:38:30 -0800
text:
@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +


airline_sentiment: neutral
airline: Southwest
name: svssywentz
tweet_created: 2015-02-20 06:42:32 -0800
text:
@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: tennesseejc
tweet_created: 2015-02-20 06:43:11 -0800
tweet_location: las vegas/nashville, TN
user_timezone: Central Time (US & Canada)
text:
@united flight from vegas to houston Cancelled Flighted this morning "due to operation" what does this mean!???? Thank god I woke up early today!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Peter_D_Ahern
tweet_created: 2015-02-20 06:45:17 -0800
text:
@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: carlostopeca
tweet_created: 2015-02-20 06:48:24 -0800
text:
@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.


airline_sentiment: neutral
airline: United
name: Easy_E_
tweet_created: 2015-02-20 06:48:29 -0800
tweet_location: Tri State NY area...
user_timezone: Eastern Time (US & Canada)
text:
@united Hi. My 2/23 flight from CUN-EWR shows a departure of 2:55pm on my United app.  Can you confirm?  Doesn't look correct.  Thanks.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: parshooter321
tweet_coord: [33.18882771, -96.64036423]
tweet_created: 2015-02-20 06:48:38 -0800
text:
@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!


airline_sentiment: positive
airline: Southwest
name: carlostopeca
tweet_created: 2015-02-20 06:49:54 -0800
text:
@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules


airline_sentiment: positive
airline: US Airways
name: rzlevinson
tweet_created: 2015-02-20 06:53:26 -0800
text:
@USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service &amp; #support.


airline_sentiment: positive
airline: US Airways
name: rzlevinson
tweet_created: 2015-02-20 06:56:39 -0800
text:
@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday


airline_sentiment: positive
airline: United
name: georgev27
tweet_created: 2015-02-20 06:58:22 -0800
tweet_location: Lehigh Valley, PA
text:
@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx


airline_sentiment: neutral
airline: Delta
name: rfeeney11
tweet_created: 2015-02-20 07:00:07 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue Just signed up for TrueBlue and booked a flight but keep getting an error when I try to link it to my TB account. What's the deal?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: Chrisp2281
tweet_created: 2015-02-20 07:00:13 -0800
tweet_location: Dublin, Ireland
user_timezone: Casablanca
text:
@USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: pjfuller
tweet_created: 2015-02-20 07:02:00 -0800
tweet_location: 10 Miles South of Nowhere
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: christinaliu115
tweet_created: 2015-02-20 07:02:41 -0800
tweet_location: San Francisco, CA
user_timezone: Central Time (US & Canada)
text:
@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: dnr_pr
tweet_created: 2015-02-20 07:03:21 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jmspool
tweet_created: 2015-02-20 07:03:55 -0800
tweet_location: 42.635976,-71.164046
user_timezone: Eastern Time (US & Canada)
text:
@USAirways No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated."


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: dnr_pr
tweet_created: 2015-02-20 07:03:57 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: MelaniePanton
tweet_created: 2015-02-20 07:06:43 -0800
tweet_location: New York, New York
text:
@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: JeremyHuts
tweet_created: 2015-02-20 07:07:07 -0800
tweet_location: Boston, MA
user_timezone: Central Time (US & Canada)
text:
.@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.


airline_sentiment: neutral
airline: Delta
name: nokidhungry
tweet_created: 2015-02-20 07:07:47 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@jetblue We'd love to help Shanese Bryant-Melton, a hard-working grandmother from DC, go to Miami. It's on her bucket list. #flyitforward


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: nrhodes85
tweet_created: 2015-02-20 07:08:23 -0800
tweet_location: Dixie State College
user_timezone: Mountain Time (US & Canada)
text:
@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: tjny753
tweet_created: 2015-02-20 07:09:19 -0800
tweet_location: Elmira, NY
text:
@united Is flight 5001 really going to leave Newark today?  If not tell us now and I will rent a car.  I do not want to end up stranded.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: keithlaw
tweet_created: 2015-02-20 07:09:34 -0800
tweet_location: Delaware
user_timezone: Arizona
text:
@USAirways Thanks, but you can't. My flight was Cancelled Flightled for "maintenance" reasons, and the next available flight was too Late Flight for me.


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: mrshoreman
tweet_created: 2015-02-20 07:11:21 -0800
tweet_location: Washington, DC, USA
user_timezone: Atlantic Time (Canada)
text:
@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: G_Will_Eye_Am
tweet_created: 2015-02-20 07:14:06 -0800
text:
@USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: DoctorRedz
tweet_created: 2015-02-20 07:14:53 -0800
tweet_location: Jamaica
user_timezone: Eastern Time (US & Canada)
text:
@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: DoctorRedz
tweet_created: 2015-02-20 07:16:14 -0800
tweet_location: Jamaica
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster


airline_sentiment: positive
airline: Southwest
name: Lil_Larso
tweet_created: 2015-02-20 07:16:24 -0800
tweet_location: Grand Rapids,MI & Orlando, FL
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: FrancisDeana
tweet_created: 2015-02-20 07:18:14 -0800
text:
@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: Amybabic
tweet_created: 2015-02-20 07:23:23 -0800
tweet_location: New York, Ny
text:
@united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: FrancisDeana
tweet_created: 2015-02-20 07:24:06 -0800
text:
@USAirways I already let them know and sent 4 complaints.  Got a call back finally when I was asleep and there is no return call back #


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: tjny753
tweet_created: 2015-02-20 07:24:56 -0800
tweet_location: Elmira, NY
text:
@united WTH be honest with your customers.  This better be the last change or we are driving home.  Has our plane left or not!


airline_sentiment: positive
airline: Delta
name: mariobonifacio
tweet_created: 2015-02-20 07:28:11 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue


airline_sentiment: positive
airline: United
name: Easy_E_
tweet_created: 2015-02-20 07:32:57 -0800
tweet_location: Tri State NY area...
user_timezone: Eastern Time (US & Canada)
text:
@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: carrieryan
tweet_created: 2015-02-20 07:33:00 -0800
tweet_location: Charlotte, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more).


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: keithlaw
tweet_created: 2015-02-20 07:33:21 -0800
tweet_location: Delaware
user_timezone: Arizona
text:
@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased.


airline_sentiment: positive
airline: Southwest
name: Mercer312
tweet_created: 2015-02-20 07:34:08 -0800
tweet_location: Dallas, TX
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: blastedgtl
tweet_created: 2015-02-20 07:34:39 -0800
user_timezone: Quito
text:
@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: mariobonifacio
tweet_created: 2015-02-20 07:35:13 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mjmena001
tweet_created: 2015-02-20 07:35:53 -0800
tweet_location: West Palm
text:
@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made


airline_sentiment: positive
airline: Delta
name: kbosspotter
tweet_created: 2015-02-20 07:36:30 -0800
tweet_location: Logan International Airport
user_timezone: Atlantic Time (Canada)
text:
@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: mjmena001
tweet_created: 2015-02-20 07:36:56 -0800
tweet_location: West Palm
text:
@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: YourKindofSalad
tweet_created: 2015-02-20 07:37:20 -0800
tweet_location: Cincinnati
user_timezone: Quito
text:
@USAirways I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? #youcandobetter


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: sbellfi4
tweet_created: 2015-02-20 07:40:42 -0800
tweet_location: Ottawa, ON
user_timezone: Eastern Time (US & Canada)
text:
@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room


airline_sentiment: neutral
airline: United
name: MrsHeyGil
tweet_created: 2015-02-20 07:40:45 -0800
tweet_location: Obersulzbach, Germany
user_timezone: Quito
text:
@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?


airline_sentiment: positive
airline: Delta
name: mariobonifacio
tweet_created: 2015-02-20 07:41:20 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: billyontherun
tweet_created: 2015-02-20 07:42:10 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir  getting the run around today with customer service &amp; disconnected customer relations # given twice. Help!!!


airline_sentiment: neutral
airline: United
name: derwiki
tweet_created: 2015-02-20 07:42:18 -0800
tweet_location: san francisco
text:
@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)


airline_sentiment: neutral
airline: Delta
name: Rachel_Lipson
tweet_coord: [38.91355311, -77.04169657]
tweet_created: 2015-02-20 07:44:08 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.


airline_sentiment: positive
airline: Delta
name: SMHillman
tweet_created: 2015-02-20 07:46:29 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love


airline_sentiment: positive
airline: Delta
name: SMHillman
tweet_created: 2015-02-20 07:49:13 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: DoctorRedz
tweet_created: 2015-02-20 07:51:42 -0800
tweet_location: Jamaica
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: billyontherun
tweet_created: 2015-02-20 07:51:46 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir FJBFSC  all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Azraellius
tweet_created: 2015-02-20 07:52:35 -0800
tweet_location: Orlando, FL
user_timezone: Eastern Time (US & Canada)
text:
@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: techcatalyst
tweet_created: 2015-02-20 07:54:18 -0800
tweet_location: New York, USA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I’m going to miss a hugely important meeting because of your constant delays #itscostingmeincome


airline_sentiment: positive
airline: Southwest
name: matthewhirsch
tweet_created: 2015-02-20 07:55:00 -0800
tweet_location: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!


airline_sentiment: neutral
airline: United
name: ExterionMediaNI
tweet_created: 2015-02-20 07:56:06 -0800
tweet_location: Northern Ireland
user_timezone: London
text:
@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http://t.co/AvbdstJUJS


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: JackieSken
tweet_created: 2015-02-20 07:56:46 -0800
tweet_location: Ottawa, ON
user_timezone: Eastern Time (US & Canada)
text:
@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....


airline_sentiment: neutral
airline: United
name: tjny753
tweet_created: 2015-02-20 07:57:08 -0800
tweet_location: Elmira, NY
text:
@united Based on suggestions from other passengers I have a rental car on standby for 11:30.  One way or another will be leaving then.


airline_sentiment: positive
airline: Delta
name: mariobonifacio
tweet_created: 2015-02-20 07:57:48 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;)


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: thejoemadison
tweet_created: 2015-02-20 07:58:32 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail


airline_sentiment: negative
negativereason: Can't Tell
airline: United
airline_sentiment_gold: negative
name: katieclaytonn
negativereason_gold: Can't Tell
tweet_created: 2015-02-20 07:59:02 -0800
user_timezone: Central Time (US & Canada)
text:
@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: CLChicosky
tweet_created: 2015-02-20 07:59:52 -0800
text:
@USAirways has no idea what customer service means.  As the customer, if you mess up my plans, don't treat me like its no big deal!


airline_sentiment: neutral
airline: Southwest
name: stacymichael14
tweet_created: 2015-02-20 07:59:54 -0800
text:
@SouthwestAir  I have a flight 2/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: DowntownMikeyB
tweet_created: 2015-02-20 08:04:59 -0800
text:
@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: josephpwilson
tweet_created: 2015-02-20 08:05:39 -0800
tweet_location: San Francisco, CA
text:
.@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: blastedgtl
tweet_created: 2015-02-20 08:07:56 -0800
user_timezone: Quito
text:
@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: parshooter321
tweet_coord: [33.1973379, -96.7573509]
tweet_created: 2015-02-20 08:08:05 -0800
text:
@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: syncros
tweet_created: 2015-02-20 08:12:41 -0800
tweet_location: Toronto
user_timezone: Eastern Time (US & Canada)
text:
@united Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: caitlingshaw
tweet_created: 2015-02-20 08:13:10 -0800
tweet_location: Columbus, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: MelaniePanton
tweet_created: 2015-02-20 08:13:18 -0800
tweet_location: New York, New York
text:
@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps.


airline_sentiment: positive
airline: Delta
name: matthewhirsch
tweet_created: 2015-02-20 08:13:23 -0800
tweet_location: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!


airline_sentiment: positive
airline: Virgin America
name: matthewhirsch
tweet_created: 2015-02-20 08:13:40 -0800
tweet_location: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: thejoemadison
tweet_created: 2015-02-20 08:13:53 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: riad_otoum
tweet_created: 2015-02-20 08:15:49 -0800
tweet_location: Louisville, KY
text:
@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: MichaelSadov
tweet_created: 2015-02-20 08:18:27 -0800
text:
@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572


airline_sentiment: neutral
airline: Delta
name: MichelleAntunez
tweet_created: 2015-02-20 08:18:47 -0800
tweet_location: Miami,Florida
user_timezone: Central Time (US & Canada)
text:
@JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1)


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: globalnearshore
tweet_created: 2015-02-20 08:22:24 -0800
tweet_location: Off: NYC, Home: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: xmaspickles
tweet_created: 2015-02-20 08:22:26 -0800
tweet_location: Pittsburgh, PA
text:
@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: MattFrederick00
tweet_created: 2015-02-20 08:22:32 -0800
text:
@united: Worse - headed to LaGuardia (delayed).  Why is the tray table the size of a mouse pad and the overhead the size on my pocket?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: phlu
tweet_created: 2015-02-20 08:22:37 -0800
tweet_location: Indianapolis & environs
user_timezone: Eastern Time (US & Canada)
text:
@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA.


airline_sentiment: neutral
airline: Southwest
name: matthewhirsch
tweet_created: 2015-02-20 08:23:29 -0800
tweet_location: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: ohshititsjake
tweet_created: 2015-02-20 08:24:10 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: CLChicosky
tweet_created: 2015-02-20 08:24:24 -0800
text:
@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above &amp; beyond for customers? #NotImpressed


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: SandiSandidavid
tweet_created: 2015-02-20 08:24:55 -0800
text:
@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS!


airline_sentiment: neutral
airline: Delta
name: meadonmanhattan
tweet_created: 2015-02-20 08:25:47 -0800
tweet_location: iPhone: 28.356075,-81.588827
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue trivia contest to win flight. 1 question. RT and Follow &amp; I'll send you answer to enter. http://t.co/AucSYKFUHD via @WSJPlus


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: a_a_ron_cbus
tweet_created: 2015-02-20 08:26:42 -0800
text:
@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: CLChicosky
tweet_created: 2015-02-20 08:28:06 -0800
text:
@AndrewFallis same here! On hold for an hour &amp; then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight


airline_sentiment: neutral
airline: Delta
name: BritishAirNews
tweet_created: 2015-02-20 08:28:06 -0800
tweet_location: UK
user_timezone: Sydney
text:
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/D1eRGPdWsJ


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: JeffreyWhitmore
tweet_created: 2015-02-20 08:28:16 -0800
tweet_location: Washington D.C.
text:
@USAirways Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: MichaelSadov
tweet_created: 2015-02-20 08:28:49 -0800
text:
@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating.


airline_sentiment: positive
airline: United
name: ticopilot
tweet_created: 2015-02-20 08:29:01 -0800
tweet_location: Washington, DC - USA
user_timezone: Eastern Time (US & Canada)
text:
@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive


airline_sentiment: positive
airline: Delta
name: CourtneyEastes
tweet_created: 2015-02-20 08:31:27 -0800
text:
@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JedediahBila
tweet_created: 2015-02-20 08:31:29 -0800
tweet_location: New York City, baby
user_timezone: Eastern Time (US & Canada)
text:
@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board.


airline_sentiment: positive
airline: United
name: rdahlstrom99
tweet_created: 2015-02-20 08:32:55 -0800
tweet_location: ÜT: 40.635407,-73.991869
text:
@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.


airline_sentiment: neutral
airline: US Airways
name: jmspool
tweet_created: 2015-02-20 08:33:29 -0800
tweet_location: 42.635976,-71.164046
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Yes, I get that. I’m asking: Specifically, what will you do with the feedback I’ve given you?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: TaylorWoot
tweet_created: 2015-02-20 08:33:33 -0800
tweet_location: Easley SC
user_timezone: Eastern Time (US & Canada)
text:
@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ParsnipButter
tweet_created: 2015-02-20 08:34:15 -0800
text:
@united yes, but they still don't know where it is.  I've been told it might be on a flight, but now no one can confirm it.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: CLChicosky
tweet_created: 2015-02-20 08:34:50 -0800
text:
@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: Rachelce2
tweet_created: 2015-02-20 08:35:01 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: chrisaguiar88
tweet_created: 2015-02-20 08:36:16 -0800
tweet_location: Massachusetts
text:
@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: CSENOJ
tweet_created: 2015-02-20 08:37:40 -0800
text:
@SouthwestAir what does relay concerns really mean &amp; how/why do u keep letting people on flights with bags larger than u state are allowabl?


airline_sentiment: negative
negativereason: Lost Luggage
airline: Virgin America
name: snellbell
tweet_created: 2015-02-20 08:38:54 -0800
user_timezone: Quito
text:
@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD &amp; I'm calling every day, no response.Please give me back my stuff


airline_sentiment: negative
negativereason: longlines
airline: United
name: barry_croker
tweet_created: 2015-02-20 08:39:14 -0800
tweet_location: Manassas VA
text:
@united not anymore.  Finally was ticketed 5 min before takeoff.  Not sure why the confusion with a full-fare GSA ticket.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: andreawalls21
tweet_created: 2015-02-20 08:41:02 -0800
text:
@USAirways horrible experience to key west lost luggage called to check &amp; was told not to call back reconsidering my flight back


airline_sentiment: neutral
airline: Delta
name: gloeb90
tweet_created: 2015-02-20 08:41:19 -0800
tweet_location: NY
text:
@JetBlue OK cool.  I need to listen to some Dre and Snoop en route to LA.  That would have been a shame.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: MelaniePanton
tweet_created: 2015-02-20 08:41:24 -0800
tweet_location: New York, New York
text:
@USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JBrazie
tweet_created: 2015-02-20 08:42:01 -0800
text:
@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: _mhertz
tweet_created: 2015-02-20 08:43:46 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss


airline_sentiment: neutral
airline: Southwest
name: JuliaMooch1
tweet_created: 2015-02-20 08:43:53 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir can you show me some luv?Its 9 degrees and all this snow but Imdetermined to go to #DestinationDragons http://t.co/oXm6cWGaB7


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: CSENOJ
tweet_created: 2015-02-20 08:45:13 -0800
text:
@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: CLChicosky
tweet_created: 2015-02-20 08:47:48 -0800
text:
@sarahpompei don't bother wasting your time!  @USAirways will send u a form letter &amp; let u choose a gift certificate. #worstcustomerservice


airline_sentiment: neutral
airline: Delta
name: Aircrews
tweet_created: 2015-02-20 08:51:06 -0800
tweet_location: Australia
user_timezone: Sydney
text:
@JetBlue's CEO battles to appease passengers and Wall Street - Lake Wylie #Pilot http://t.co/jgor0vdI3S


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: robthecameraman
tweet_created: 2015-02-20 08:51:45 -0800
tweet_location: Tetbury
user_timezone: London
text:
@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: riad_otoum
tweet_created: 2015-02-20 08:51:52 -0800
tweet_location: Louisville, KY
text:
@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Frannyonthego
tweet_created: 2015-02-20 08:52:03 -0800
tweet_location: NYC
text:
@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money &amp; aggravation!


airline_sentiment: neutral
airline: United
name: riad_otoum
tweet_created: 2015-02-20 08:52:41 -0800
tweet_location: Louisville, KY
text:
@united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade


airline_sentiment: neutral
airline: United
name: OliviaFett
tweet_coord: [30.15481071, -95.43911291]
tweet_created: 2015-02-20 08:53:22 -0800
tweet_location: Texas, duh!
text:
“@united: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP” @ClarkHoward #Another #Airlines #Issues


airline_sentiment: positive
airline: Virgin America
name: thecompostcook
tweet_coord: [37.77465018, -122.44032176]
tweet_created: 2015-02-20 08:53:23 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry


airline_sentiment: positive
airline: US Airways
name: steven_follis
tweet_created: 2015-02-20 09:00:41 -0800
tweet_location: Charlotte, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: NorbertJaw
tweet_created: 2015-02-20 09:01:07 -0800
text:
@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!


airline_sentiment: positive
airline: United
name: redirsrm
tweet_created: 2015-02-20 09:02:08 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: AndyA3
tweet_created: 2015-02-20 09:02:30 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: chipchilders
tweet_created: 2015-02-20 09:03:52 -0800
tweet_location: PHL | SFO | $x
user_timezone: Eastern Time (US & Canada)
text:
@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect


airline_sentiment: neutral
airline: United
name: jcpowell1285
tweet_created: 2015-02-20 09:03:56 -0800
text:
@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Megs701
tweet_created: 2015-02-20 09:04:15 -0800
text:
@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler


airline_sentiment: positive
airline: US Airways
name: nanceebing
tweet_created: 2015-02-20 09:04:36 -0800
tweet_location: south beach/ LA / NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: The_Radifier
tweet_created: 2015-02-20 09:05:13 -0800
tweet_location: Arlington, VA
user_timezone: Atlantic Time (Canada)
text:
@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?


airline_sentiment: positive
airline: Delta
name: TyrellJourdanA
tweet_created: 2015-02-20 09:05:19 -0800
tweet_location: The Eastside of the Far Side
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful


airline_sentiment: neutral
airline: United
name: rockstarbrands
tweet_created: 2015-02-20 09:06:32 -0800
tweet_location: YHZ
user_timezone: Atlantic Time (Canada)
text:
@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!


airline_sentiment: positive
airline: United
name: TaylorWoot
tweet_created: 2015-02-20 09:06:38 -0800
tweet_location: Easley SC
user_timezone: Eastern Time (US & Canada)
text:
@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: mariel_soraya
tweet_created: 2015-02-20 09:07:40 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united I was not looking for the fare to be returned on the companion flight.  don't understand why an additional $200 fee was necessary.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: RickWasfy
tweet_created: 2015-02-20 09:08:09 -0800
tweet_location: Calgary
text:
@united will flight 5559 to YYC be providing free food when we are allowed back on board  after the "broken lightbulb"


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: n_moffitt
tweet_created: 2015-02-20 09:13:17 -0800
tweet_location: Denver
text:
@united United Club team is A+ &amp; got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: bodoughty
tweet_created: 2015-02-20 09:13:24 -0800
text:
@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight


airline_sentiment: neutral
airline: Delta
name: SaharaSams
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-20 09:14:46 -0800
tweet_location: West Berlin, NJ
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Eileen429
tweet_created: 2015-02-20 09:15:31 -0800
tweet_location: Red Bank, NJ
user_timezone: Central Time (US & Canada)
text:
@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: jamesheine1
tweet_created: 2015-02-20 09:16:05 -0800
text:
@USAirways no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: tannapistolis
tweet_created: 2015-02-20 09:20:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: The_Radifier
tweet_created: 2015-02-20 09:22:58 -0800
tweet_location: Arlington, VA
user_timezone: Atlantic Time (Canada)
text:
@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: mishy_mish
tweet_created: 2015-02-20 09:24:49 -0800
tweet_location: Fort Lauderdale, Fl
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx &amp; got in 2 hrs Late Flight. What will be done?


airline_sentiment: neutral
airline: Virgin America
name: StevenMYoung
tweet_created: 2015-02-20 09:25:10 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees &amp; w/the windchill -8


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: andreawalls21
tweet_created: 2015-02-20 09:25:41 -0800
text:
@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: MarkJablonowski
tweet_created: 2015-02-20 09:26:22 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I called the BTV desk; they had more information - so it exists.  Your systems don't make it easy for the customer to access it.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
airline_sentiment_gold: negative
name: KaiserSnowse
negativereason_gold: Customer Service Issue
tweet_created: 2015-02-20 09:28:32 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan &amp; only one leg reported. Asked for credit, no response.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MarkJablonowski
tweet_created: 2015-02-20 09:29:40 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: markbrownwriter
tweet_created: 2015-02-20 09:30:19 -0800
tweet_location: Studio City, CA
user_timezone: Tehran
text:
@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: LRuns4Cupcakes
tweet_created: 2015-02-20 09:32:13 -0800
tweet_location: NY
text:
@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.


airline_sentiment: neutral
airline: Southwest
name: Seattle_D
tweet_created: 2015-02-20 09:32:32 -0800
tweet_location: Seattle (duh!)
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Hi there. We’re flying SWA today. Our son has a peanut allergy. Any way to request the crew not serve peanuts on flight? Thx


airline_sentiment: neutral
airline: United
name: LifeofPL
tweet_coord: [25.0779704, 55.13808289]
tweet_created: 2015-02-20 09:33:17 -0800
text:
@united so going forward, I shouldn't be Flight Booking Problems Star Alliance flights through the United App?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: LRuns4Cupcakes
tweet_created: 2015-02-20 09:33:31 -0800
tweet_location: NY
text:
@united obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: dlm_3
tweet_created: 2015-02-20 09:35:12 -0800
tweet_location: Global
user_timezone: Eastern Time (US & Canada)
text:
@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: BpfallonNYC
tweet_created: 2015-02-20 09:35:15 -0800
text:
@united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: danieljsu
tweet_created: 2015-02-20 09:35:48 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff &amp; sitting for 45 min on the runway of the rescheduled flight #badservice


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: 44Stocker
tweet_created: 2015-02-20 09:36:20 -0800
text:
@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: The_Radifier
tweet_created: 2015-02-20 09:39:54 -0800
tweet_location: Arlington, VA
user_timezone: Atlantic Time (Canada)
text:
@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?


airline_sentiment: positive
airline: Delta
name: Bkgirl_VSL
tweet_created: 2015-02-20 09:40:35 -0800
tweet_location: Brooklyn, NY
text:
@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MR_G_LISTER
tweet_created: 2015-02-20 09:41:01 -0800
tweet_location: Benice Veach, CA
user_timezone: Eastern Time (US & Canada)
text:
@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: 44Stocker
tweet_created: 2015-02-20 09:41:16 -0800
text:
@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: hplager
tweet_coord: [37.6202411, -122.3883092]
tweet_created: 2015-02-20 09:42:33 -0800
tweet_location: Bay Area
user_timezone: Quito
text:
@united boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ScribblersNook
tweet_created: 2015-02-20 09:43:15 -0800
tweet_location: Atlanta, GA
user_timezone: Eastern Time (US & Canada)
text:
@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: riad_otoum
tweet_created: 2015-02-20 09:44:27 -0800
tweet_location: Louisville, KY
text:
@united I can tell you. Your airline has lost mine and my families business. 
This day and age message through Twitter travels fast.


airline_sentiment: positive
airline: Delta
name: BostonSwifty
tweet_created: 2015-02-20 09:46:06 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue flight booked! Heading out to California with the @WikiPearl team for  @NatProdExpo on March 6-8! Can't wait! #ExpoWest


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Megs701
tweet_created: 2015-02-20 09:47:03 -0800
text:
@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: El_Doctor88
tweet_created: 2015-02-20 09:48:07 -0800
tweet_location: L.A.
user_timezone: Pacific Time (US & Canada)
text:
@USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: bluefig
tweet_created: 2015-02-20 09:48:14 -0800
tweet_location: camas, wa
user_timezone: Alaska
text:
@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: pkneis0414
tweet_created: 2015-02-20 09:49:39 -0800
text:
@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing


airline_sentiment: neutral
airline: Delta
name: Cindy3015
tweet_created: 2015-02-20 09:49:49 -0800
tweet_location: Rochester , N.Y
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: SoyCoder
tweet_coord: [45.58986727, -122.59182577]
tweet_created: 2015-02-20 09:49:52 -0800
user_timezone: Central Time (US & Canada)
text:
@united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: RobynMatza
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-20 09:50:46 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS


airline_sentiment: neutral
airline: Virgin America
name: AirlineFuel
tweet_created: 2015-02-20 09:52:06 -0800
tweet_location: Global
user_timezone: Sydney
text:
@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: theoli_co
tweet_created: 2015-02-20 09:53:46 -0800
tweet_location: Newark, NJ
user_timezone: Central Time (US & Canada)
text:
@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. 😒


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: patsy_cruse
tweet_created: 2015-02-20 09:54:53 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: mrphoto
tweet_created: 2015-02-20 09:56:30 -0800
tweet_location: Chew Valley, North Somerset UK
user_timezone: London
text:
@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman


airline_sentiment: neutral
airline: United
name: LifeofPL
tweet_coord: [25.07815796, 55.13798672]
tweet_created: 2015-02-20 09:57:23 -0800
text:
@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air


airline_sentiment: positive
airline: United
name: Westonworld
tweet_created: 2015-02-20 09:59:45 -0800
text:
@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.


airline_sentiment: positive
airline: United
name: Mammothchowder
tweet_created: 2015-02-20 10:01:10 -0800
tweet_location: Mammoth Lakes
text:
@united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: noli528
tweet_created: 2015-02-20 10:01:48 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call &amp; cannot get a human


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ScribblersNook
tweet_created: 2015-02-20 10:01:53 -0800
tweet_location: Atlanta, GA
user_timezone: Eastern Time (US & Canada)
text:
@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: nancysilbergphd
tweet_created: 2015-02-20 10:03:47 -0800
text:
@USAirways trying to check in online for a flight tomorrow.  Tried computer, tablet, and phone.  got error message on all devices?


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: BritishAirNews
tweet_created: 2015-02-20 10:04:07 -0800
tweet_location: UK
user_timezone: Sydney
text:
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: AplSosy
tweet_created: 2015-02-20 10:04:35 -0800
tweet_location: denver, co
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional.  Couldn't do work if I wanted to.  Never again.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: wclsc59
tweet_created: 2015-02-20 10:04:55 -0800
tweet_location: johnson city tn
text:
@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u


airline_sentiment: neutral
airline: Virgin America
name: JetBlueNews
tweet_created: 2015-02-20 10:05:06 -0800
tweet_location: USA
user_timezone: Sydney
text:
@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq


airline_sentiment: positive
airline: Delta
name: EMPRESSROOTSGAL
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-20 10:06:52 -0800
tweet_location: JAMAICA&USA
user_timezone: Central Time (US & Canada)
text:
@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: mwbhere
tweet_created: 2015-02-20 10:07:27 -0800
tweet_location: ( Maryland | North Carolina )
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience


airline_sentiment: positive
airline: Delta
name: SaharaSams
tweet_created: 2015-02-20 10:08:21 -0800
tweet_location: West Berlin, NJ
user_timezone: Eastern Time (US & Canada)
text:
chair #selfie "@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams  Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros”


airline_sentiment: positive
airline: US Airways
name: bobdarealtor
tweet_created: 2015-02-20 10:09:27 -0800
tweet_location: Dallas Fort Worth
text:
@USAirways Welcome to North Texas US Air / American Air employees. 
Housing and Education are great opportunities in The GR8 State Of Texas


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: BananaPants06
tweet_created: 2015-02-20 10:09:31 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?


airline_sentiment: neutral
airline: US Airways
name: wclsc59
tweet_created: 2015-02-20 10:09:39 -0800
tweet_location: johnson city tn
text:
@USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta


airline_sentiment: neutral
airline: Delta
name: StacyCrossB6
tweet_created: 2015-02-20 10:15:32 -0800
tweet_location: Philadelphia
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http://t.co/5PvG2hJXKp


airline_sentiment: neutral
airline: Southwest
name: patrickisarobot
tweet_created: 2015-02-20 10:16:32 -0800
tweet_location: In my mind
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at 
@VelourLive here in Utah I would love to go I am available! :)


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: VitalMX
tweet_created: 2015-02-20 10:16:38 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Eileen429
tweet_created: 2015-02-20 10:16:59 -0800
tweet_location: Red Bank, NJ
user_timezone: Central Time (US & Canada)
text:
@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler


airline_sentiment: positive
airline: Delta
name: datminecraftboz
tweet_created: 2015-02-20 10:17:04 -0800
text:
@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)


airline_sentiment: neutral
airline: United
name: BananaPants06
tweet_created: 2015-02-20 10:18:44 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?


airline_sentiment: neutral
airline: Virgin America
name: NazarFakih
tweet_created: 2015-02-20 10:20:27 -0800
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.


airline_sentiment: neutral
airline: Delta
name: wclsc59
tweet_created: 2015-02-20 10:20:36 -0800
tweet_location: johnson city tn
text:
@JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: StephCaicedo
tweet_created: 2015-02-20 10:24:53 -0800
tweet_location: Sunshine State
user_timezone: Quito
text:
@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking


airline_sentiment: neutral
airline: Southwest
name: jscherms
tweet_created: 2015-02-20 10:25:08 -0800
user_timezone: Eastern Time (US & Canada)
text:
.@SouthwestAir I will if you can see about moving up my Brother in laws graduation to the 6th.  Thanks.


airline_sentiment: neutral
airline: Delta
name: IFEnews
tweet_created: 2015-02-20 10:27:07 -0800
tweet_location: FL350
user_timezone: Sydney
text:
@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/ucF0B0bQ8r


airline_sentiment: neutral
airline: Delta
name: SMHillman
tweet_created: 2015-02-20 10:28:22 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Let's just say #IDontWannaLiveWithoutYourLove https://t.co/i9KCgaxxFa #ItWasMintToBe #BestInClassSocial #ThankYou #Travel #Business


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: nancysilbergphd
tweet_created: 2015-02-20 10:30:50 -0800
text:
@USAirways we have seats.  on phone Iwas  told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: mikebrandes
tweet_created: 2015-02-20 10:32:46 -0800
tweet_location: Minneapolis, MN
user_timezone: Eastern Time (US & Canada)
text:
@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: notthatnathan
tweet_created: 2015-02-20 10:32:51 -0800
tweet_location: Portland, Maine
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: APatterman
tweet_created: 2015-02-20 10:34:13 -0800
text:
@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has


airline_sentiment: neutral
airline: Southwest
name: MDGazette
tweet_created: 2015-02-20 10:36:02 -0800
tweet_location: Glen Burnie
user_timezone: Quito
text:
@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/hrvuKtpvn1 http://t.co/MY3dnVBZAZ


airline_sentiment: neutral
airline: Southwest
name: capgaznews
tweet_created: 2015-02-20 10:36:02 -0800
tweet_location: Annapolis, MD USA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/CVba4olcBl http://t.co/wTa5pX70A5


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: iamawarplane
tweet_created: 2015-02-20 10:36:28 -0800
tweet_location: Austin, Texas
text:
@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: ConnorCrown
tweet_coord: [40.77265898, -73.86525922]
tweet_created: 2015-02-20 10:36:29 -0800
tweet_location: NYC, NY
user_timezone: Central Time (US & Canada)
text:
@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers


airline_sentiment: positive
airline: Delta
name: SMHillman
tweet_created: 2015-02-20 10:40:41 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: heidiharr
tweet_created: 2015-02-20 10:41:41 -0800
text:
@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!


airline_sentiment: positive
airline: Delta
name: s_m_i
tweet_created: 2015-02-20 10:42:32 -0800
user_timezone: Eastern Time (US & Canada)
text:
This is so smart it makes me angry MT @JetBlue: We’ve partnered with @WSJ to bring you free digital access onboard! http://t.co/0LiwEcAsOe


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: pkneis0414
tweet_created: 2015-02-20 10:43:39 -0800
text:
@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: awesomesauceDan
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-20 10:44:40 -0800
tweet_location: Grand Forks, ND
user_timezone: Central Time (US & Canada)
text:
@USAirways It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :(


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: paul_chard63
tweet_created: 2015-02-20 10:46:11 -0800
tweet_location: Celebration, FL
user_timezone: Eastern Time (US & Canada)
text:
@united I log in, view reservations, try view specific reservation &amp; takes me back to login page,


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: JeffLGonzales
tweet_created: 2015-02-20 10:47:31 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: DuncanKneeDeep
tweet_created: 2015-02-20 10:48:56 -0800
tweet_location: The Gaming Cartel
user_timezone: Amsterdam
text:
@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: Mackenzie_RT
tweet_created: 2015-02-20 10:49:54 -0800
tweet_location: SF by way of NY and UNC.
user_timezone: Quito
text:
@SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ElFun
tweet_coord: [34.16721627, -118.34537339]
tweet_created: 2015-02-20 10:51:31 -0800
tweet_location: Burbank
user_timezone: Pacific Time (US & Canada)
text:
“@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.” #false


airline_sentiment: positive
airline: United
name: Easy_E_
tweet_created: 2015-02-20 10:51:59 -0800
tweet_location: Tri State NY area...
user_timezone: Eastern Time (US & Canada)
text:
@united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.


airline_sentiment: neutral
airline: Delta
name: SMHillman
tweet_created: 2015-02-20 10:52:01 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Now ur asking for the heavy guns! You know #IWouldDoAnythingForLove https://t.co/Yx1DQJn8nL #BrandMance #LoveSongFriday


airline_sentiment: positive
airline: Delta
name: SMHillman
tweet_created: 2015-02-20 10:53:57 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: daniellerobbio
tweet_created: 2015-02-20 10:54:34 -0800
tweet_location: Washington, D.C.
user_timezone: Madrid
text:
@USAirways worst customer service. ticket was 180 and fee is 200 it's "not worth it" for them accommodate me given circumstances in BOS


airline_sentiment: neutral
airline: United
name: ant_kneee
tweet_created: 2015-02-20 10:55:48 -0800
tweet_location: Chicago & Worldwide
user_timezone: Central Time (US & Canada)
text:
Can I put sun in my carry on? RT “@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ”


airline_sentiment: neutral
airline: US Airways
name: wclsc59
tweet_created: 2015-02-20 10:56:49 -0800
tweet_location: johnson city tn
text:
@USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn


airline_sentiment: neutral
airline: United
name: VidFall
tweet_created: 2015-02-20 11:00:15 -0800
tweet_location: USA
user_timezone: Eastern Time (US & Canada)
text:
@United Airlines Is Changing Its MileagePlus Program: Winners And Losers http://t.co/F1yvAiO9ul http://t.co/vGlx6Ykwqg


airline_sentiment: neutral
airline: Southwest
name: TravelLeaders_
tweet_created: 2015-02-20 11:02:02 -0800
tweet_location: Liverpool, NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone &amp; #iPodTouch, not #iPad. http://t.co/XxSaomBdGS


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: PamelaBacorn
tweet_created: 2015-02-20 11:02:48 -0800
tweet_location: Santa Barbara CA
user_timezone: Pacific Time (US & Canada)
text:
@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: PFcurator
tweet_created: 2015-02-20 11:04:33 -0800
text:
@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...


airline_sentiment: positive
airline: United
name: MarthaH65165635
tweet_created: 2015-02-20 11:05:27 -0800
text:
@united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure/relief you were.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: PFcurator
tweet_created: 2015-02-20 11:05:46 -0800
text:
@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: MelanieJane17
tweet_created: 2015-02-20 11:07:34 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways gate agent in CLT forced me to check bag in z1 &amp; proceeded to allow larger bags. Huge inconvenience to travel plans.


airline_sentiment: positive
airline: Delta
name: JPopsie
tweet_created: 2015-02-20 11:08:36 -0800
tweet_location: Global
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: Mackenzie_RT
tweet_created: 2015-02-20 11:08:41 -0800
tweet_location: SF by way of NY and UNC.
user_timezone: Quito
text:
@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign


airline_sentiment: positive
airline: Southwest
name: billyontherun
tweet_created: 2015-02-20 11:09:41 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Thanks Lindsey &amp; the Southwest twitter team for great service &amp; a speedy resolution #LuvAgent #swa


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: LRC110979
tweet_coord: [41.93015938, -72.68522399]
tweet_created: 2015-02-20 11:11:46 -0800
tweet_location: Rochester Hills, MI
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: pnutbuttrnjille
tweet_created: 2015-02-20 11:11:50 -0800
tweet_location: san diego, CA
text:
@SouthwestAir 2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: bugstory
tweet_created: 2015-02-20 11:12:06 -0800
tweet_location: Baltimore, MD
user_timezone: Eastern Time (US & Canada)
text:
@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder


airline_sentiment: neutral
airline: Delta
name: SMHillman
tweet_created: 2015-02-20 11:12:47 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue #AfterAll indeed! https://t.co/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: bugstory
tweet_created: 2015-02-20 11:13:00 -0800
tweet_location: Baltimore, MD
user_timezone: Eastern Time (US & Canada)
text:
@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: AdamSinger
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-20 11:13:28 -0800
tweet_location: San Francisco, CA
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: bugstory
tweet_created: 2015-02-20 11:15:16 -0800
tweet_location: Baltimore, MD
user_timezone: Eastern Time (US & Canada)
text:
@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help


airline_sentiment: neutral
airline: Southwest
name: woman4lif
tweet_created: 2015-02-20 11:18:29 -0800
tweet_location: Northern UT
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir  I can go.  I want to badly!!!!   I don't know how to DM.  Can I e-mail you?   Help!!!  wmn4life@hotmail.com


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: goodtydings
tweet_created: 2015-02-20 11:18:38 -0800
tweet_location: this must be the place
user_timezone: Central Time (US & Canada)
text:
@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: TekesKochteeyni
tweet_created: 2015-02-20 11:18:56 -0800
tweet_location: Portland, Maine
text:
@USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU


airline_sentiment: neutral
airline: US Airways
name: MelanieJane17
tweet_created: 2015-02-20 11:19:56 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways sure did. I have carried this bag on numerous times on the same style plane. Planning accordingly apparently accounts for nothing


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Ekubolage
tweet_created: 2015-02-20 11:22:47 -0800
tweet_location: Orlando
text:
@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed.


airline_sentiment: neutral
airline: Southwest
name: djknuckles
tweet_created: 2015-02-20 11:23:37 -0800
tweet_location: WORLDWIDE
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?


airline_sentiment: negative
negativereason: Can't Tell
airline: Virgin America
name: Yorkshire_D
tweet_created: 2015-02-20 11:24:22 -0800
text:
@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX &amp; been told as Atlantic Flying Club Gold I get no benefits?!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: VCollins82
tweet_created: 2015-02-20 11:25:56 -0800
tweet_location: Washington, DC
text:
@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?


airline_sentiment: positive
airline: US Airways
name: theeyeman3410
tweet_created: 2015-02-20 11:26:35 -0800
tweet_location: iPhone: 38.851982,-77.185593
user_timezone: Eastern Time (US & Canada)
text:
@USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: christinerimay
tweet_created: 2015-02-20 11:27:12 -0800
tweet_location: Someplace saving something
user_timezone: Eastern Time (US & Canada)
text:
@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.


airline_sentiment: positive
airline: Delta
name: spark911uk
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-20 11:28:38 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: vnpeace
tweet_created: 2015-02-20 11:29:52 -0800
text:
@united @bobwesson fair enough United. everybody is doing the best they can. Although that "slight delay" is turning into a Cancelled Flightlation.


airline_sentiment: neutral
airline: United
name: AndyA3
tweet_created: 2015-02-20 11:30:35 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united yes I've boarded this way many times &amp; have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: SantowDan
tweet_created: 2015-02-20 11:31:08 -0800
tweet_location: Chicago
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait &amp; painful music unacceptable. Come on...


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Paul_Faust
tweet_created: 2015-02-20 11:31:27 -0800
tweet_location: New York
text:
@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.


airline_sentiment: positive
airline: United
name: YouSoFancy
tweet_created: 2015-02-20 11:31:36 -0800
tweet_location: Being not the one
user_timezone: Pacific Time (US & Canada)
text:
@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.


airline_sentiment: neutral
airline: Southwest
name: MattWalljasper
tweet_created: 2015-02-20 11:36:50 -0800
tweet_location: Atlanta, GA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: KierstinKrul
tweet_created: 2015-02-20 11:36:55 -0800
user_timezone: Quito
text:
@SouthwestAir 4 hour delay in ATL due to "air traffic control"....love missing an entire day of my vacation #unhappycustomer #mytimeismoney


airline_sentiment: neutral
airline: Southwest
name: asianmegan
tweet_created: 2015-02-20 11:37:09 -0800
tweet_location: Sittin on the dock of the bay
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I have a credit that expires a month before my flight, is there any possible way I can have that extended?


airline_sentiment: positive
airline: Southwest
name: christina_kuo
tweet_created: 2015-02-20 11:37:29 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: CorbettPM
tweet_created: 2015-02-20 11:38:38 -0800
tweet_location: Boston, MA
text:
@USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JustCurious1971
tweet_created: 2015-02-20 11:40:10 -0800
text:
@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: DubsterCali
tweet_created: 2015-02-20 11:41:20 -0800
tweet_location: Corrupt California
user_timezone: Pacific Time (US & Canada)
text:
@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes


airline_sentiment: positive
airline: Delta
name: HowDoesItSound
tweet_created: 2015-02-20 11:41:25 -0800
tweet_location: Brooklyn, NY
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.


airline_sentiment: neutral
airline: Southwest
name: patrickisarobot
tweet_created: 2015-02-20 11:42:27 -0800
tweet_location: In my mind
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir okay thank you :), also I did get a tweet earlier about 1.5 hrs ago saying I won &amp; should send a DM but then it was deleted?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: AMaxwellKerr
tweet_created: 2015-02-20 11:42:56 -0800
text:
@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: StartupReport
tweet_created: 2015-02-20 11:42:58 -0800
tweet_location: Portland
user_timezone: Pacific Time (US & Canada)
text:
@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: CLChicosky
tweet_created: 2015-02-20 11:44:16 -0800
text:
@USAirways I was... 4 tomorrow. I missed my meeting today, &amp; it was pointless 2 pay hotel today when the purpose of my trip has been screwed


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: Cav3rnicula
tweet_created: 2015-02-20 11:45:05 -0800
tweet_location: Bay Area, CA.
text:
@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: CLChicosky
tweet_created: 2015-02-20 11:45:23 -0800
text:
@USAirways &amp; also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: JustinMeyerKC
tweet_created: 2015-02-20 11:48:04 -0800
tweet_location: Kansas City, MO
user_timezone: Eastern Time (US & Canada)
text:
Includes @KCIAirport “@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil”


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: michaelotto71
tweet_created: 2015-02-20 11:53:20 -0800
tweet_location: USA
text:
@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!


airline_sentiment: neutral
airline: Delta
name: HowDoesItSound
tweet_created: 2015-02-20 11:54:01 -0800
tweet_location: Brooklyn, NY
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue I have more flights that I'd love to redeem for some points but they're a little over a year old. Is there a historical limit?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: KaylaRose__
tweet_created: 2015-02-20 11:54:39 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: Mercer312
tweet_coord: [40.731704, -73.1724805]
tweet_created: 2015-02-20 11:55:41 -0800
tweet_location: Dallas, TX
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JustCurious1971
tweet_created: 2015-02-20 11:57:28 -0800
text:
@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer.


airline_sentiment: neutral
airline: Delta
name: southxnortheast
tweet_created: 2015-02-20 11:57:56 -0800
tweet_location: key west to bar harbor
text:
@JetBlue saving my sanity. Leaving it behind for sunshine. #escape #FL #bliss #travel #InDenial #WhatFrozenPipes http://t.co/6TtzEJV3hY


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: JefferyAArnold
tweet_created: 2015-02-20 11:58:21 -0800
tweet_location: Hoboken,NJ
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: CorbettPM
tweet_created: 2015-02-20 11:58:40 -0800
tweet_location: Boston, MA
text:
@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: SantowDan
tweet_created: 2015-02-20 11:59:14 -0800
tweet_location: Chicago
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: GottaGoFlying
tweet_created: 2015-02-20 12:01:02 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united MIA-EWR #384 😄😄😄 excellent crew. EWR-IAD #3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: SantowDan
tweet_created: 2015-02-20 12:02:35 -0800
tweet_location: Chicago
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: TonyTestaverde
tweet_created: 2015-02-20 12:03:55 -0800
tweet_location: Boston
user_timezone: Quito
text:
@usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: sweep007
tweet_created: 2015-02-20 12:04:57 -0800
tweet_location: London
text:
@USAirways it's painful being on hold to you!! Really 25 minutes to change a flight!! http://t.co/ocqk0JFXuA


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: abigailedge
tweet_created: 2015-02-20 12:11:52 -0800
tweet_location: Brighton, UK
user_timezone: London
text:
@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day.


airline_sentiment: positive
airline: Southwest
name: SAMoore10
tweet_created: 2015-02-20 12:13:43 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: elliottgilmore
tweet_created: 2015-02-20 12:20:58 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: SleeplessByte
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-20 12:21:45 -0800
tweet_location: Rijswijk ♡ The Netherlands
user_timezone: Amsterdam
text:
@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.


airline_sentiment: neutral
airline: US Airways
name: ScottKat22
tweet_created: 2015-02-20 12:24:56 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory.  Please evaluate asap.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: benjaminslavin
tweet_created: 2015-02-20 12:25:00 -0800
user_timezone: Quito
text:
@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.


airline_sentiment: positive
airline: US Airways
name: liamkraz
tweet_created: 2015-02-20 12:27:38 -0800
tweet_location: Arlington Va
user_timezone: Quito
text:
@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her


airline_sentiment: positive
airline: Southwest
name: amyums
tweet_created: 2015-02-20 12:29:46 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir yeah haha. Never been in one. It's expensive 😂😂 and we will!!!!! So much fun! #destinationdragons


airline_sentiment: positive
airline: United
name: bugstory
tweet_created: 2015-02-20 12:30:45 -0800
tweet_location: Baltimore, MD
user_timezone: Eastern Time (US & Canada)
text:
@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you


airline_sentiment: neutral
airline: US Airways
name: Shroomcam
tweet_created: 2015-02-20 12:32:32 -0800
tweet_location: Orlando
text:
@USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet?  I will have a tight connection out of clt to mco.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: PaintboxGirl
tweet_created: 2015-02-20 12:33:44 -0800
tweet_location: New York State
user_timezone: Central Time (US & Canada)
text:
@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky


airline_sentiment: neutral
airline: United
name: bubnub
tweet_created: 2015-02-20 12:34:31 -0800
text:
@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: TaraNorden
tweet_created: 2015-02-20 12:34:35 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed


airline_sentiment: positive
airline: United
name: urno12
tweet_created: 2015-02-20 12:37:37 -0800
tweet_location: bonkers in Yonkers
user_timezone: New Delhi
text:
@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines


airline_sentiment: positive
airline: Southwest
name: Claireculb
tweet_created: 2015-02-20 12:41:11 -0800
tweet_location: TX ΚΔ
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ssapol5722
tweet_created: 2015-02-20 12:41:14 -0800
tweet_location: New Jersey
user_timezone: Quito
text:
.@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: RawTravelTV
tweet_created: 2015-02-20 12:43:33 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir so u guys Cancelled Flight #bna flights &amp; don't bother 2 alert passengers? What gives?


airline_sentiment: neutral
airline: US Airways
name: JustCurious1971
tweet_created: 2015-02-20 12:46:40 -0800
text:
@USAirways That's not the question. Question is: how do I get past the computer fastest if we both know that the computer can't help me?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: bugstory
tweet_created: 2015-02-20 12:47:03 -0800
tweet_location: Baltimore, MD
user_timezone: Eastern Time (US & Canada)
text:
@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: bugstory
tweet_created: 2015-02-20 12:48:02 -0800
tweet_location: Baltimore, MD
user_timezone: Eastern Time (US & Canada)
text:
@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey


airline_sentiment: positive
airline: US Airways
name: emikomusic
tweet_created: 2015-02-20 12:51:24 -0800
tweet_location: New York, London, Tokyo
user_timezone: London
text:
@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.


airline_sentiment: neutral
airline: Southwest
name: EamonFI
tweet_created: 2015-02-20 12:51:44 -0800
tweet_location: San Francisco
user_timezone: Quito
text:
@SouthwestAir can one use a companion pass w/ a points Flight Booking Problems or is it only cash fares? Thx!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: davidgoodson71
tweet_created: 2015-02-20 12:53:06 -0800
text:
@SouthwestAir  over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb


airline_sentiment: neutral
airline: Delta
name: MomEsq10
tweet_created: 2015-02-20 12:56:05 -0800
tweet_location: Buffalo, New York
text:
@JetBlue I'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt


airline_sentiment: neutral
airline: Southwest
name: Leahey09
tweet_created: 2015-02-20 12:56:21 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip.  Ty


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Allisonjones704
tweet_created: 2015-02-20 12:58:24 -0800
text:
@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Allisonjones704
tweet_created: 2015-02-20 12:59:45 -0800
text:
@USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TimAtConservis
tweet_created: 2015-02-20 12:59:59 -0800
tweet_location: Asheville, NC
text:
@USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help &amp; to call back Late Flightr. FOR A WEEK NOW!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: bugstory
tweet_created: 2015-02-20 13:01:28 -0800
tweet_location: Baltimore, MD
user_timezone: Eastern Time (US & Canada)
text:
@united I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: MyStyleVita
tweet_created: 2015-02-20 13:02:20 -0800
tweet_location: Atlanta
user_timezone: Quito
text:
@SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Allisonjones704
tweet_created: 2015-02-20 13:04:52 -0800
text:
@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: mhoffma8
tweet_created: 2015-02-20 13:08:06 -0800
text:
@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: RawTravelTV
tweet_created: 2015-02-20 13:09:03 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir well I HAD a car &amp; free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed


airline_sentiment: neutral
airline: Southwest
name: ThomRegan
tweet_created: 2015-02-20 13:09:30 -0800
tweet_location: USA, USA!
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir left behind iPad Air on flight 505 from Bradley to BWI, plane had already left by the time I realized. Can you possibly help?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: JuliaMooch1
tweet_created: 2015-02-20 13:14:03 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: d_goodspeed
tweet_coord: [33.64314381, -84.44252134]
tweet_created: 2015-02-20 13:14:19 -0800
tweet_location: USA
user_timezone: Central Time (US & Canada)
text:
@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff &amp; landing http://t.co/QKquRagGoO


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: chrisseifert83
tweet_created: 2015-02-20 13:14:39 -0800
tweet_location: Stamford, Ct
user_timezone: Eastern Time (US & Canada)
text:
@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ADolledUpBlog
tweet_created: 2015-02-20 13:15:12 -0800
tweet_location: Salt Lake City, UT
user_timezone: Mountain Time (US & Canada)
text:
@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: ADolledUpBlog
tweet_created: 2015-02-20 13:16:07 -0800
tweet_location: Salt Lake City, UT
user_timezone: Mountain Time (US & Canada)
text:
@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Virgin America
name: snellbell
tweet_created: 2015-02-20 13:16:56 -0800
user_timezone: Quito
text:
@VirginAmerica already contacted Central Baggage &amp; sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: justindoll
tweet_created: 2015-02-20 13:17:11 -0800
tweet_location: Salt Lake City, UT
user_timezone: Mountain Time (US & Canada)
text:
@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly.


airline_sentiment: positive
airline: Southwest
name: jodyfuller
tweet_coord: [38.73434659, -90.35501265]
tweet_created: 2015-02-20 13:18:09 -0800
tweet_location: Opelika, Alabama
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: mybadtequila
tweet_created: 2015-02-20 13:18:18 -0800
tweet_location: Scottsdale, AZ
user_timezone: Mountain Time (US & Canada)
text:
@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: andreamvdlg
tweet_created: 2015-02-20 13:18:40 -0800
tweet_location: Edinbrah
user_timezone: Eastern Time (US & Canada)
text:
@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: andreamvdlg
tweet_created: 2015-02-20 13:19:16 -0800
tweet_location: Edinbrah
user_timezone: Eastern Time (US & Canada)
text:
@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: andreamvdlg
tweet_created: 2015-02-20 13:20:00 -0800
tweet_location: Edinbrah
user_timezone: Eastern Time (US & Canada)
text:
@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.


airline_sentiment: neutral
airline: United
name: Bigmenk65
tweet_created: 2015-02-20 13:21:17 -0800
text:
@united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond


airline_sentiment: positive
airline: Southwest
name: createmarc
tweet_created: 2015-02-20 13:22:42 -0800
tweet_location: city of Lost Angels
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: KennethRMurray
tweet_created: 2015-02-20 13:23:48 -0800
tweet_location: Kenosha, WI
user_timezone: Central Time (US & Canada)
text:
@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: chrisseifert83
tweet_created: 2015-02-20 13:24:08 -0800
tweet_location: Stamford, Ct
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: mybadtequila
tweet_created: 2015-02-20 13:24:46 -0800
tweet_location: Scottsdale, AZ
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0


airline_sentiment: positive
airline: United
name: d_goodspeed
tweet_coord: [33.63992689, -84.44705534]
tweet_created: 2015-02-20 13:25:40 -0800
tweet_location: USA
user_timezone: Central Time (US & Canada)
text:
“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU!  United Cares!


airline_sentiment: positive
airline: Southwest
name: liberapertus
tweet_created: 2015-02-20 13:25:49 -0800
tweet_location: St. Paul, MN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir   Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http://t.co/C8mqEzXVdH


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: andreamvdlg
tweet_created: 2015-02-20 13:26:11 -0800
tweet_location: Edinbrah
user_timezone: Eastern Time (US & Canada)
text:
@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated.


airline_sentiment: neutral
airline: Delta
name: alixpeabody
tweet_created: 2015-02-20 13:26:20 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@jetblue captain "takes as lot of muscles to frown but JUST A FEW TO SMILE. Y'all ready to go flyin?" I mean... Now I am!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ADolledUpBlog
tweet_created: 2015-02-20 13:26:46 -0800
tweet_location: Salt Lake City, UT
user_timezone: Mountain Time (US & Canada)
text:
@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: mybadtequila
tweet_created: 2015-02-20 13:27:30 -0800
tweet_location: Scottsdale, AZ
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @USAirways 2 CABO thx http://t.co/VbUxfPCKfa


airline_sentiment: neutral
airline: Virgin America
name: crj_lll
tweet_created: 2015-02-20 13:28:11 -0800
tweet_location: Las Vegas, NV
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica what is your policy on flying after surgery?  I am still waiting for answer so I can tell me doctor.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: AlexanderPancoe
tweet_created: 2015-02-20 13:29:16 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: bretlonder
tweet_created: 2015-02-20 13:30:46 -0800
tweet_location: San Diego, CA
user_timezone: Central Time (US & Canada)
text:
@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $.


airline_sentiment: neutral
airline: United
name: jeeden_1
tweet_created: 2015-02-20 13:31:06 -0800
tweet_location: Purcellville, VA
text:
@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: bretlonder
tweet_created: 2015-02-20 13:32:36 -0800
tweet_location: San Diego, CA
user_timezone: Central Time (US & Canada)
text:
.@united It's worth saying that, if you litter in Singapore, you get caned. "But there are rules" says @united


airline_sentiment: neutral
airline: US Airways
name: DavidHall1981
tweet_created: 2015-02-20 13:32:38 -0800
tweet_location: Adelaide, South Australia
user_timezone: Adelaide
text:
@USAirways I'm not a frequent flyer with US airways, I'm qantas? Can I still get notifications? Thank you


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: NatureNerdness
tweet_created: 2015-02-20 13:38:08 -0800
text:
@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: nate2482
tweet_created: 2015-02-20 13:38:33 -0800
tweet_location: Parkersburg, WV
user_timezone: Eastern Time (US & Canada)
text:
@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost!  You NEVER get it right.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: livvyports16
tweet_created: 2015-02-20 13:43:12 -0800
text:
@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons


airline_sentiment: neutral
airline: Southwest
name: sammi_jon3s
tweet_created: 2015-02-20 13:45:09 -0800
text:
@SouthwestAir please....can I have the last tickets for me and my best friend to #DestinationDragons http://t.co/eQqi1nfSZh


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: davidgoodson71
tweet_created: 2015-02-20 13:45:16 -0800
text:
@SouthwestAir  after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up


airline_sentiment: positive
airline: United
name: Coco_Flotte
tweet_created: 2015-02-20 13:45:41 -0800
tweet_location: Deutschland
user_timezone: Prague
text:
@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: oliviaxfaye
tweet_created: 2015-02-20 13:47:23 -0800
text:
@SouthwestAir I was on hold for 30 minutes &amp; no one knows how to win these tickets that you're still handing out? #DestinationDragons


airline_sentiment: neutral
airline: United
name: jeeden_1
tweet_created: 2015-02-20 13:48:44 -0800
tweet_location: Purcellville, VA
text:
@united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https://t.co/yBv0xaowKv


airline_sentiment: neutral
airline: Virgin America
name: LizaUtter
tweet_created: 2015-02-20 13:48:54 -0800
tweet_location: Malibu, CA
user_timezone: Pacific Time (US & Canada)
text:
👍👍✈️✈️💗 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.”


airline_sentiment: neutral
airline: US Airways
name: CraigHall19701
tweet_created: 2015-02-20 13:49:28 -0800
tweet_location: Delaware
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Paul_Faust
tweet_created: 2015-02-20 13:52:29 -0800
tweet_location: New York
text:
@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks


airline_sentiment: neutral
airline: Delta
name: _stephanieejayy
tweet_created: 2015-02-20 13:53:34 -0800
text:
@JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: JenniferWFox17
tweet_created: 2015-02-20 14:00:57 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Cancelled Flights arrivals &amp; departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17


airline_sentiment: neutral
airline: United
name: yuethomas
tweet_created: 2015-02-20 14:01:41 -0800
tweet_location: San Jose, CA
user_timezone: Pacific Time (US & Canada)
text:
@united assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: christinerimay
tweet_created: 2015-02-20 14:03:03 -0800
tweet_location: Someplace saving something
user_timezone: Eastern Time (US & Canada)
text:
@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jayfalck
tweet_created: 2015-02-20 14:04:51 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: christinemmayer
tweet_created: 2015-02-20 14:04:58 -0800
tweet_location: Callahan, FL
user_timezone: Pacific Time (US & Canada)
text:
@USAirways flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern.


airline_sentiment: neutral
airline: Southwest
name: chadlacalamita
tweet_created: 2015-02-20 14:05:27 -0800
text:
@SouthwestAir aren't you based in Chicago? Why are you doing a hunt in LA and not your home city????!! Please bring one home


airline_sentiment: positive
airline: Southwest
name: CaseGirl
tweet_created: 2015-02-20 14:05:55 -0800
tweet_location: Texas
text:
@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: NicoleMarieNoel
tweet_created: 2015-02-20 14:06:14 -0800
tweet_location: Bad Wolf Bay
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Noooo!! Why is our previously direct flight from FLL&gt;SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. 👎


airline_sentiment: positive
airline: Southwest
name: erin_christman
tweet_created: 2015-02-20 14:07:16 -0800
tweet_location: TX | CA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour 😁 @Imaginedragons Crying /dying rn #ripme


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: ThomRegan
tweet_created: 2015-02-20 14:07:17 -0800
tweet_location: USA, USA!
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: TimAtConservis
tweet_created: 2015-02-20 14:07:43 -0800
tweet_location: Asheville, NC
text:
@USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: bluefig
tweet_created: 2015-02-20 14:07:45 -0800
tweet_location: camas, wa
user_timezone: Alaska
text:
@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: kidchorusteach
tweet_created: 2015-02-20 14:08:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways there is a travel advis for nyc and phil PA  -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: unicatfan
tweet_created: 2015-02-20 14:08:46 -0800
tweet_location: ÜT: 41.5333,-93.62944
user_timezone: Central Time (US & Canada)
text:
Is it insulting that @USAirways @AmericanAir offer a "non required $50 voucher as a goodwill offering..At least my bag can fly round trip


airline_sentiment: neutral
airline: US Airways
name: MikeSelesky
tweet_created: 2015-02-20 14:19:16 -0800
text:
@USAirways How do I redeem my pass to the admirals club? I have 1 free visit with my barclay card membership. And can I bring a companion?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: AlsoRococo
tweet_created: 2015-02-20 14:19:29 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: AlsoRococo
tweet_created: 2015-02-20 14:20:25 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: chrisseifert83
tweet_created: 2015-02-20 14:22:58 -0800
tweet_location: Stamford, Ct
user_timezone: Eastern Time (US & Canada)
text:
@USAirways nothing important to do.  Why was I told to wait in the @AmericanAir line?  #patiencerunningout


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: nate2482
tweet_created: 2015-02-20 14:23:34 -0800
tweet_location: Parkersburg, WV
user_timezone: Eastern Time (US & Canada)
text:
@united 4016 529557.   You going to transfer my car to me too?  Because it's at the airport you couldn't get me too...


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: CpyburnDC
tweet_created: 2015-02-20 14:23:36 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people!  #letsgo


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: mr_deals805
tweet_created: 2015-02-20 14:26:27 -0800
user_timezone: Arizona
text:
@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ibrowning85
tweet_created: 2015-02-20 14:26:45 -0800
text:
@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays.  I beg of you plz sort this out soon!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: timmybicicleta
tweet_created: 2015-02-20 14:27:58 -0800
tweet_location: Boston
user_timezone: Atlantic Time (Canada)
text:
@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: davidgoodson71
tweet_created: 2015-02-20 14:28:36 -0800
text:
@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I  would Buyer beware


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: AlsoRococo
tweet_created: 2015-02-20 14:31:28 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: ThePappaShacks
tweet_created: 2015-02-20 14:35:03 -0800
tweet_location: Denver
text:
@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight.  NWS issued storm warning already...


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: MsReeseGirl
tweet_created: 2015-02-20 14:35:38 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica moved my seat with no notice. "Better seat" is cabin select not behind the row I selected👎 #DISAPPOINTED


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ImAlexParton
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-20 14:35:58 -0800
tweet_location: Atlanta, Ga
user_timezone: Eastern Time (US & Canada)
text:
@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: DoctorRedz
tweet_created: 2015-02-20 14:37:07 -0800
tweet_location: Jamaica
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: AlsoRococo
tweet_created: 2015-02-20 14:37:57 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.


airline_sentiment: positive
airline: United
name: matsmall
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-20 14:38:18 -0800
tweet_location: Oakland
user_timezone: Pacific Time (US & Canada)
text:
@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Csqd
tweet_coord: [41.9653255, -87.87535719]
tweet_created: 2015-02-20 14:41:05 -0800
tweet_location: Vail, CO
user_timezone: Mountain Time (US & Canada)
text:
@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: caseymugar
tweet_created: 2015-02-20 14:42:13 -0800
tweet_location: Culver City, CA
user_timezone: Pacific Time (US & Canada)
text:
@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight


airline_sentiment: neutral
airline: United
name: jacobburkholder
tweet_created: 2015-02-20 14:43:23 -0800
tweet_location: #avgeek, United 1K
user_timezone: Central Time (US & Canada)
text:
@united Lindsay and ??.  Darn.  Terrible memory on my part.  I know they are headed back to IAD and then PIT tonight.


airline_sentiment: neutral
airline: United
name: Heaton52
tweet_created: 2015-02-20 14:47:01 -0800
user_timezone: Central Time (US & Canada)
text:
@united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere 🙏 http://t.co/qGwK10dEwv


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ChrisLaylin
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-20 14:48:37 -0800
tweet_location: Powell, OH
user_timezone: Eastern Time (US & Canada)
text:
@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: jimsmithrn
tweet_coord: [35.9807446, -115.0846183]
tweet_created: 2015-02-20 14:49:18 -0800
tweet_location: Kentucky
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: thomasrhodes
tweet_created: 2015-02-20 14:50:08 -0800
tweet_location: South Carolina
text:
@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: StephenMW
tweet_created: 2015-02-20 14:54:04 -0800
tweet_location: San Jose, CA
user_timezone: Alaska
text:
@SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: RegYohanan
tweet_created: 2015-02-20 15:02:04 -0800
text:
@united worst AIRLINE 
BEWARE THEY DO NOT MAINTAIN THERE PLAIN 
BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/


airline_sentiment: positive
airline: United
name: BattierCCIpuppy
tweet_created: 2015-02-20 15:03:10 -0800
tweet_location: Sacramento, CA
text:
“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏


airline_sentiment: neutral
airline: Southwest
name: NinaDESell
tweet_created: 2015-02-20 15:03:31 -0800
text:
@SouthwestAir @TheEllenShow @Imaginedragons this job interferes w/Ellen Show &amp; concerts! will alway treasure my @LiveAtFirefly experience!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: CraigHall19701
tweet_created: 2015-02-20 15:04:04 -0800
tweet_location: Delaware
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Good info, but am already signed up for all options.  None of which sound like they applied to the 'missing' emails.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: CAEinNYC
tweet_created: 2015-02-20 15:04:57 -0800
tweet_location: New York
text:
@USAirways 2 bad planes &amp; 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired.


airline_sentiment: neutral
airline: US Airways
name: thomasrhodes
tweet_created: 2015-02-20 15:06:34 -0800
tweet_location: South Carolina
text:
@USAirways there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: fambai
tweet_created: 2015-02-20 15:09:01 -0800
tweet_location: the nation's capital
user_timezone: Eastern Time (US & Canada)
text:
@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!


airline_sentiment: positive
airline: Virgin America
name: MaverickGamersX
tweet_created: 2015-02-20 15:10:29 -0800
tweet_location: Follow/Retweet for giveaways!
text:
@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: DreLongo
tweet_created: 2015-02-20 15:13:22 -0800
tweet_location: Boston
text:
@united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: FuyukaiDesuYo
tweet_created: 2015-02-20 15:13:30 -0800
text:
@SouthwestAir I would die if I got tickets to #DestinationDragons and you would be invited to my funeral


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: HCtwo
tweet_created: 2015-02-20 15:15:29 -0800
tweet_location: The City of New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: CraigHall19701
tweet_created: 2015-02-20 15:18:25 -0800
tweet_location: Delaware
user_timezone: Eastern Time (US & Canada)
text:
@USAirways will do.  maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: NicoleMarieNoel
tweet_created: 2015-02-20 15:18:46 -0800
tweet_location: Bad Wolf Bay
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane &amp; adding 2 hrs to the flight?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: drKCfoot
tweet_created: 2015-02-20 15:18:59 -0800
tweet_location: Philly
user_timezone: Eastern Time (US & Canada)
text:
@USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company.


airline_sentiment: neutral
airline: Southwest
name: FuyukaiDesuYo
tweet_created: 2015-02-20 15:20:29 -0800
text:
@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( ͡° ͜ʖ ͡°)


airline_sentiment: neutral
airline: Southwest
name: FuyukaiDesuYo
tweet_created: 2015-02-20 15:21:26 -0800
text:
@SouthwestAir PLEASE HELP! I would die to see the Vegas show! It would be amazing to hear their songs for real!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: chrisseifert83
tweet_created: 2015-02-20 15:21:43 -0800
tweet_location: Stamford, Ct
user_timezone: Eastern Time (US & Canada)
text:
@USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: AtulKC
tweet_created: 2015-02-20 15:22:05 -0800
tweet_location: Greater New York City Area
user_timezone: Eastern Time (US & Canada)
text:
@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: Runtt1
tweet_created: 2015-02-20 15:22:32 -0800
tweet_location: Springfield, MA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JEstradaEwart
tweet_created: 2015-02-20 15:23:19 -0800
text:
@USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: RyanMelton
tweet_created: 2015-02-20 15:24:32 -0800
tweet_location: Independence, MO
user_timezone: Central Time (US & Canada)
text:
@USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: philCEP
tweet_created: 2015-02-20 15:26:05 -0800
tweet_location: Cambridge, MA
user_timezone: Hawaii
text:
@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers


airline_sentiment: neutral
airline: Southwest
name: mcyoung2
tweet_created: 2015-02-20 15:26:42 -0800
tweet_location: ILLINOIS
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir do you have special fares for students to visit prospective schools?  It's expensive to visit graduate programs.


airline_sentiment: neutral
airline: Southwest
name: didieraur
tweet_coord: [35.12084166, -89.84738331]
tweet_created: 2015-02-20 15:30:08 -0800
tweet_location: Memphis, Tennessee
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: CVDCole
tweet_created: 2015-02-20 15:30:47 -0800
tweet_location: Dallas, Texas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: cruzontour
tweet_coord: [29.98454639, -95.33856899]
tweet_created: 2015-02-20 15:30:57 -0800
tweet_location: Los Angeles, CA
user_timezone: Alaska
text:
@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.


airline_sentiment: neutral
airline: United
name: JPKirchmeier
tweet_created: 2015-02-20 15:32:49 -0800
tweet_location: Evanston, IL
user_timezone: Central Time (US & Canada)
text:
@united - sitting in seat 10D on a flight back from Vegas to Chicago.  Someone left a folder that looks important in the seat pocket. (1/2)


airline_sentiment: neutral
airline: United
name: JPKirchmeier
tweet_created: 2015-02-20 15:33:21 -0800
tweet_location: Evanston, IL
user_timezone: Central Time (US & Canada)
text:
@united (2/2) I have their name (boarding pass was in there, too).  I think they might really need this. Any ideas?


airline_sentiment: positive
airline: United
name: CEUGRATN
tweet_created: 2015-02-20 15:33:45 -0800
user_timezone: Central Time (US & Canada)
text:
@united free booze for the Bach party would make it better!  ORD--&gt;MSY #Delayed #Again   We will enjoy either way.  Thanks!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: L_Hindle
tweet_created: 2015-02-20 15:35:11 -0800
tweet_location: Boston
text:
@USAirways here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: mrcustaylor555
tweet_created: 2015-02-20 15:36:10 -0800
text:
@USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: jayw329
tweet_created: 2015-02-20 15:36:59 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue  all of which will be getting my business. #unfriendlyskies #unbelievable


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: 4wordSOUL
tweet_created: 2015-02-20 15:37:39 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100


airline_sentiment: positive
airline: United
name: nfriesen1
tweet_coord: [49.73717309, -96.67646776]
tweet_created: 2015-02-20 15:39:06 -0800
tweet_location: Winnipeg, MB Canada
user_timezone: Central Time (US & Canada)
text:
@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: barrystanbridge
tweet_coord: [40.64534568, -73.77609616]
tweet_created: 2015-02-20 15:39:24 -0800
tweet_location: Leighton Buzzard
text:
@JetBlue I tried a burger which was good but expensive! Were lead to believe that food in the USA is cheap butnot here!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: jayw329
tweet_created: 2015-02-20 15:39:40 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@united already Flight Booking Problems next week's trip on @AmericanAir  thanks for making the choice so easy #disunited #unfriendlyskies #servicefail


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: jayw329
tweet_created: 2015-02-20 15:42:56 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: iamawarplane
tweet_created: 2015-02-20 15:43:11 -0800
tweet_location: Austin, Texas
text:
@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: andrewdobos
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-20 15:45:07 -0800
tweet_location: Boston MA USA
user_timezone: Eastern Time (US & Canada)
text:
.@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: christinemmayer
tweet_created: 2015-02-20 15:46:34 -0800
tweet_location: Callahan, FL
user_timezone: Pacific Time (US & Canada)
text:
@USAirways I did &amp; was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Schlubach
tweet_created: 2015-02-20 15:46:38 -0800
tweet_location: NY
user_timezone: Quito
text:
@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: BurkeCherrie
tweet_created: 2015-02-20 15:49:07 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@united cross country flight SFO&gt;BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF


airline_sentiment: neutral
airline: Delta
name: Laneit360
tweet_created: 2015-02-20 15:50:02 -0800
tweet_location: Here & There
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue question, flying for the 1st time with my 16mont old son...do I need to bring anything for him? Birth certificate/S.S. card etc?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: chozee1
tweet_created: 2015-02-20 15:53:28 -0800
tweet_location: Clifton, NJ
text:
@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!


airline_sentiment: positive
airline: United
name: KennethRMurray
tweet_created: 2015-02-20 15:54:20 -0800
tweet_location: Kenosha, WI
user_timezone: Central Time (US & Canada)
text:
@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: EddieUmphrey
tweet_created: 2015-02-20 15:55:42 -0800
tweet_location: MN, MI, NM
user_timezone: Eastern Time (US & Canada)
text:
@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: Jac_Doyle
tweet_created: 2015-02-20 15:56:22 -0800
tweet_location: Philadelphia, USA
text:
@USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing.


airline_sentiment: positive
airline: United
name: livingextreme
tweet_created: 2015-02-20 16:00:43 -0800
tweet_location: Grand Junction, Colorado
text:
@united thank you for the reply.  I will fill out the form and submit it as requested.  Good to know you're paying attention!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: matthew_mahone
tweet_created: 2015-02-20 16:02:57 -0800
text:
@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: bodoughty
tweet_created: 2015-02-20 16:03:05 -0800
text:
@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it


airline_sentiment: positive
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-20 16:05:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: farms122
tweet_created: 2015-02-20 16:06:52 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay?


airline_sentiment: positive
airline: Southwest
name: jnlerner
tweet_created: 2015-02-20 16:09:34 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ✈️


airline_sentiment: neutral
airline: Southwest
name: CeCeTheCeo
tweet_created: 2015-02-20 16:10:03 -0800
tweet_location: Atlanta
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir #promotion fly 3 roundtrip #flights to and from #ATL between 2/15 and 5/17 and get a companion pass for the year #travel


airline_sentiment: negative
negativereason: longlines
airline: United
name: archivelle
tweet_created: 2015-02-20 16:10:03 -0800
tweet_location: New York
text:
@united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: StephanieWeyant
tweet_created: 2015-02-20 16:10:33 -0800
tweet_location: New York City
text:
@United What idiot designed your seats? Armrest TV remote &amp; resting elbows don't mix. Seatmate keeps changing channels &amp; blasting volume.


airline_sentiment: neutral
airline: Southwest
name: FuyukaiDesuYo
tweet_created: 2015-02-20 16:11:28 -0800
text:
@SouthwestAir I will tell marry a lamp if you give me tickets to the Vegas show please I am desperate


airline_sentiment: neutral
airline: Virgin America
name: fromtheleftseat
tweet_created: 2015-02-20 16:11:47 -0800
tweet_location: Phoenix AZ
user_timezone: Arizona
text:
@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4


airline_sentiment: neutral
airline: United
name: takwind_
tweet_created: 2015-02-20 16:12:59 -0800
tweet_location: New York | Nomad
user_timezone: Eastern Time (US & Canada)
text:
@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: mcdaniem
tweet_created: 2015-02-20 16:15:41 -0800
tweet_location: Nashville, TN
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight  Having to drive 10 hours now 😢


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Charlie_Mich
tweet_created: 2015-02-20 16:16:48 -0800
text:
@united 2 days and 3 planes with mechanical issues?  Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: KTrerotola
tweet_created: 2015-02-20 16:17:23 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Schlubach
tweet_created: 2015-02-20 16:18:12 -0800
tweet_location: NY
user_timezone: Quito
text:
@united not the case. Now delayed due to "mechanical issues with no update on departure time". Just Cancelled Flight the goddamn flight so I go delta


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Charlie_Mich
tweet_created: 2015-02-20 16:18:35 -0800
text:
@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: iamawarplane
tweet_created: 2015-02-20 16:20:40 -0800
tweet_location: Austin, Texas
text:
@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.


airline_sentiment: positive
airline: Southwest
name: marathongal8
tweet_created: 2015-02-20 16:21:35 -0800
tweet_location: Nashville
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: greggweiss
tweet_created: 2015-02-20 16:22:54 -0800
tweet_location: Hastings on Hudson, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours &amp; we will have 2 sleeping kids when we land


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: scottsalkin
tweet_created: 2015-02-20 16:23:41 -0800
tweet_location: San Francisco & Scottsdale
user_timezone: Pacific Time (US & Canada)
text:
@USAirways your team was just terrifyingly rude to a young mother &amp; her baby trying to check in to a flight from PHX to JWA. Help her out.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JW_Blocker
tweet_created: 2015-02-20 16:24:49 -0800
text:
@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.


airline_sentiment: neutral
airline: Southwest
name: TheRealMzMack
tweet_created: 2015-02-20 16:25:35 -0800
tweet_location: Where You Wanna Be
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir $192 rndtrp 4/30-5/5 "@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight"


airline_sentiment: positive
airline: Southwest
name: KathyCoonan
tweet_created: 2015-02-20 16:26:38 -0800
tweet_location: Sacramento, CA
text:
@SouthwestAir @SacIntlAirport Feels like a good day to fly!!  Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome


airline_sentiment: positive
airline: Delta
name: hgeronemus
tweet_coord: [26.07159064, -80.14770942]
tweet_created: 2015-02-20 16:27:21 -0800
tweet_location: Fort Lauderdale, FL
user_timezone: Eastern Time (US & Canada)
text:
Cool! "@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA”


airline_sentiment: positive
airline: Virgin America
name: djchuang
tweet_coord: [32.8454782, -96.8504585]
tweet_created: 2015-02-20 16:27:32 -0800
tweet_location: Orange County, CA
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Shapperdacapper
tweet_created: 2015-02-20 16:29:57 -0800
tweet_location: Denver, Colorado
user_timezone: Mountain Time (US & Canada)
text:
@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: thebadvillain
tweet_created: 2015-02-20 16:30:21 -0800
text:
@united do you know how to use twitter bro?  Your terminal looks like it's in Bosnia.  Here's another pic. http://t.co/M9Nywr5Kbs


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Shapperdacapper
tweet_created: 2015-02-20 16:30:33 -0800
tweet_location: Denver, Colorado
user_timezone: Mountain Time (US & Canada)
text:
@USAirways I know some folks have to use your airlines but doesn't customer service ever matter? I really hate to complain but it's brutal!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Charlie_Mich
tweet_created: 2015-02-20 16:32:26 -0800
text:
@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel!  I can't even make this stuff up.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: pseudomachine
tweet_created: 2015-02-20 16:33:52 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: robfarrisjr
tweet_created: 2015-02-20 16:34:07 -0800
tweet_location: Apex, NC
user_timezone: Eastern Time (US & Canada)
text:
@united - #epicfail from a former gate agent in PIA!  He walked away and quit! Luckily a responsible PIA agent saved the day!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: JamieReidy
tweet_created: 2015-02-20 16:34:36 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1)


airline_sentiment: neutral
airline: Delta
name: KTrerotola
tweet_created: 2015-02-20 16:34:37 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue thanks! I only loose 'em at airports...1st time we found it. I think @fitbit needs to make flexes that stay on when carrying bags!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: LJ3000
tweet_created: 2015-02-20 16:35:15 -0800
user_timezone: Pacific Time (US & Canada)
text:
. @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful


airline_sentiment: positive
airline: Southwest
name: jessiebabbi
tweet_created: 2015-02-20 16:35:50 -0800
user_timezone: Arizona
text:
@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: iamtedking
tweet_created: 2015-02-20 16:37:28 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united "Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United"


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: StarksRavings
tweet_created: 2015-02-20 16:38:28 -0800
tweet_location: United States
user_timezone: Eastern Time (US & Canada)
text:
@united, if you mean beyond opaque "maintenance issues", yes, that would be  basic in customer service which your EWR staff can't manage.


airline_sentiment: positive
airline: Delta
name: greggweiss
tweet_created: 2015-02-20 16:39:31 -0800
tweet_location: Hastings on Hudson, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: JoeSchmuck
tweet_created: 2015-02-20 16:45:34 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: KatieJelen
tweet_created: 2015-02-20 16:46:29 -0800
tweet_location: Los Angeles, CA (via Philly)
user_timezone: Pacific Time (US & Canada)
text:
@united Your "Loyalty Team" basically flipped me off via phone, but thanks. Maybe Google "loyalty" and get back to me? ^LOL


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: hoozsah
tweet_created: 2015-02-20 16:49:22 -0800
text:
@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jswem25
tweet_created: 2015-02-20 16:49:26 -0800
text:
@USAirways  2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold


airline_sentiment: neutral
airline: Southwest
name: stacymichael14
tweet_created: 2015-02-20 16:56:13 -0800
text:
@SouthwestAir  traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight


airline_sentiment: neutral
airline: Southwest
name: notebookgrail
tweet_created: 2015-02-20 16:59:29 -0800
text:
@SouthwestAir So the upcoming RR changes/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: wisemana
tweet_coord: [29.98384194, -95.33664018]
tweet_created: 2015-02-20 17:01:58 -0800
tweet_location: washington, dc
user_timezone: Eastern Time (US & Canada)
text:
@united &amp; on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: JordantheJew
tweet_created: 2015-02-20 17:08:30 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst


airline_sentiment: positive
airline: Southwest
name: fishie1199
tweet_created: 2015-02-20 17:11:15 -0800
user_timezone: Quito
text:
@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service


airline_sentiment: neutral
airline: Southwest
name: I_D_Girl
tweet_created: 2015-02-20 17:15:49 -0800
tweet_location: ¢нιℓℓιи αт αи ιD ¢σи¢єят
text:
@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: stephanieslome
tweet_created: 2015-02-20 17:16:37 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: MitchHamilton
tweet_created: 2015-02-20 17:20:07 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!


airline_sentiment: positive
airline: Southwest
name: AuthorKristina
tweet_created: 2015-02-20 17:23:27 -0800
tweet_location: Ohio
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: xVanDanx
tweet_created: 2015-02-20 17:23:37 -0800
tweet_location: Silver Spring
user_timezone: Eastern Time (US & Canada)
text:
@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: Bob_Dickson
tweet_created: 2015-02-20 17:27:42 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir 14 hours????  Sorry don't get it. Oh well. Screw the weekend in Az right?  Eat the hotel, no problem.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: davidgoodson71
tweet_created: 2015-02-20 17:27:55 -0800
text:
@SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: LukeGUlrich
tweet_coord: [41.30204773, -95.9002533]
tweet_created: 2015-02-20 17:29:45 -0800
tweet_location: Omaha, NE
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: HenryLucero
tweet_created: 2015-02-20 17:31:01 -0800
tweet_location: Los Angeles, CA
text:
@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒


airline_sentiment: positive
airline: United
name: nfriesen1
tweet_created: 2015-02-20 17:34:12 -0800
tweet_location: Winnipeg, MB Canada
user_timezone: Central Time (US & Canada)
text:
@united she's the type of person that can make a customers day! I fly 100+ times a year &amp; she's one of the top flight attendants I've had!


airline_sentiment: positive
airline: United
name: mrp
tweet_created: 2015-02-20 17:37:19 -0800
tweet_location: sf - austin - sydney
user_timezone: Alaska
text:
@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: drfrnknsteindmd
tweet_created: 2015-02-20 17:37:38 -0800
text:
@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: drfrnknsteindmd
tweet_created: 2015-02-20 17:38:35 -0800
text:
@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm.  Instead I'm now not getting in until 4pm... tomorrow


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: HobertRunter
tweet_created: 2015-02-20 17:38:49 -0800
tweet_location: Minneapolis
user_timezone: Quito
text:
@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: hrp911
tweet_created: 2015-02-20 17:39:48 -0800
tweet_location: Knoxville
user_timezone: Quito
text:
@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Decode_NewYork
tweet_created: 2015-02-20 17:40:25 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: drfrnknsteindmd
tweet_created: 2015-02-20 17:40:58 -0800
text:
@USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?


airline_sentiment: positive
airline: Southwest
name: nicoleschmied
tweet_created: 2015-02-20 17:42:30 -0800
tweet_location: Chicagoland
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA


airline_sentiment: neutral
airline: Southwest
name: 4jlessad
tweet_created: 2015-02-20 17:43:54 -0800
tweet_location: Winter Park, FL
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: AJMILBRANDT
tweet_created: 2015-02-20 17:45:16 -0800
tweet_location: Buck-hio
text:
@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: laurenmadams
tweet_created: 2015-02-20 17:49:15 -0800
tweet_location: In & Around Chicago
user_timezone: Central Time (US & Canada)
text:
@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: elbrooklyntaco
tweet_created: 2015-02-20 17:49:53 -0800
text:
@united unsmiling rep. told us hotel shuttle comes "like every 15 minutes." Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?


airline_sentiment: positive
airline: United
name: paigeworthy
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-20 17:50:28 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: majacgray
tweet_created: 2015-02-20 17:50:58 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but "unavailable"to book. False advertising much?


airline_sentiment: positive
airline: Southwest
name: d4nigirl
tweet_coord: [40.77512287, -73.86982237]
tweet_created: 2015-02-20 17:51:19 -0800
tweet_location: Douglaston, NY
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!


airline_sentiment: positive
airline: Southwest
name: Gumbogirl
tweet_created: 2015-02-20 17:53:04 -0800
tweet_location: Silicon Valley, NoLa, Boston
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.


airline_sentiment: positive
airline: Southwest
name: kurtmilne
tweet_created: 2015-02-20 17:53:10 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI  &lt; my child was inspired.  Thank you.


airline_sentiment: neutral
airline: United
name: aushianya
tweet_created: 2015-02-20 17:54:19 -0800
text:
@united I have a question about my interview process I had only one interview but was the last person is that good or bad


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: leigh_emery
tweet_created: 2015-02-20 17:54:43 -0800
tweet_location: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: RONISREALTOR
tweet_created: 2015-02-20 17:58:24 -0800
tweet_location: Fort Lauderdale, FL
user_timezone: Eastern Time (US & Canada)
text:
@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: PawncePuma
tweet_created: 2015-02-20 17:59:23 -0800
tweet_location: Tucker, GA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy


airline_sentiment: positive
airline: United
name: bakedstove
tweet_created: 2015-02-20 18:00:28 -0800
tweet_location: Boston, Massachusetts
user_timezone: Eastern Time (US & Canada)
text:
@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: sjwwalsh
tweet_created: 2015-02-20 18:03:10 -0800
text:
@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: tompenning
tweet_created: 2015-02-20 18:03:10 -0800
text:
@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: tjny753
tweet_created: 2015-02-20 18:05:20 -0800
tweet_location: Elmira, NY
text:
@united Yes and that is appreciated but misinformation damages credibility.  You may want to have someone observe in Newark #fwiw


airline_sentiment: positive
airline: Southwest
name: jscottstubb
tweet_created: 2015-02-20 18:06:41 -0800
text:
@SouthwestAir you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: TaraNorden
tweet_created: 2015-02-20 18:07:11 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
Why even ask me to DM you and offer help if you "can't do anything" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: joecontaldo
tweet_created: 2015-02-20 18:07:37 -0800
tweet_location: Chicago
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers.


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: TumbaSherman
tweet_created: 2015-02-20 18:08:14 -0800
tweet_location: Ft. Lauderdale
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: leigh_emery
tweet_created: 2015-02-20 18:08:18 -0800
tweet_location: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.


airline_sentiment: positive
airline: United
name: kevinkugler
tweet_created: 2015-02-20 18:10:22 -0800
tweet_location: Omaha, Nebraska
user_timezone: Central Time (US & Canada)
text:
@united Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos.


airline_sentiment: neutral
airline: Delta
name: KTrerotola
tweet_created: 2015-02-20 18:13:03 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!)


airline_sentiment: neutral
airline: Southwest
name: ThomRegan
tweet_created: 2015-02-20 18:13:18 -0800
tweet_location: USA, USA!
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I think that flight was supposed to go to Houston as well, in case someone could check that?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: GREATNESSEOA
tweet_created: 2015-02-20 18:15:35 -0800
tweet_location: McKinney TX
text:
@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents &amp; Jeanine


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: SebastianAC
tweet_created: 2015-02-20 18:16:21 -0800
tweet_location: Philadelphia, PA
user_timezone: Quito
text:
@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt


airline_sentiment: positive
airline: Southwest
name: John_Driver
tweet_created: 2015-02-20 18:16:50 -0800
tweet_location: iPhone: 35.300907,-85.900749
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: eddietemistokle
tweet_created: 2015-02-20 18:17:07 -0800
tweet_location: New York City
user_timezone: Central Time (US & Canada)
text:
@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5


airline_sentiment: positive
airline: Southwest
name: bridgesuite
tweet_created: 2015-02-20 18:19:10 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: kellanjacobs
tweet_created: 2015-02-20 18:19:18 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united you phone customer service team is bad. Think it is time for me to consider switching airlines.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: 2533107724Paul
tweet_created: 2015-02-20 18:19:46 -0800
tweet_location: Gig Harbor
text:
@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: SebastianAC
tweet_created: 2015-02-20 18:21:38 -0800
tweet_location: Philadelphia, PA
user_timezone: Quito
text:
@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: TumbaSherman
tweet_created: 2015-02-20 18:23:31 -0800
tweet_location: Ft. Lauderdale
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: GREATNESSEOA
tweet_created: 2015-02-20 18:25:29 -0800
tweet_location: McKinney TX
text:
@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: jamesdeming
tweet_created: 2015-02-20 18:26:29 -0800
text:
@USAirways @keithlaw  I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story!  #Creditcardsales


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: joel_betances
tweet_created: 2015-02-20 18:27:41 -0800
tweet_location: new york
text:
@JetBlue I bein calling JetBlue no respond I leave my number no call back I think JetBlue is loosing a customer


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: bokhary
tweet_created: 2015-02-20 18:29:05 -0800
tweet_location: San Diego, CA
user_timezone: Pacific Time (US & Canada)
text:
@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: LinaSalazar
tweet_created: 2015-02-20 18:30:51 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: dlewis2412
tweet_created: 2015-02-20 18:31:03 -0800
tweet_location: As global as possible
user_timezone: Atlantic Time (Canada)
text:
@JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: jimmydubbybubby
tweet_created: 2015-02-20 18:31:26 -0800
tweet_location: Been inside your mum since '92
user_timezone: Central Time (US & Canada)
text:
@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there?


airline_sentiment: positive
airline: Delta
name: KTrerotola
tweet_created: 2015-02-20 18:32:24 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: tsmit
tweet_created: 2015-02-20 18:33:43 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue whats going on with flight 2034.  Delayed beyond 834.  Shouldnt thre flights switch at that point?


airline_sentiment: neutral
airline: Delta
name: dlewis2412
tweet_created: 2015-02-20 18:34:46 -0800
tweet_location: As global as possible
user_timezone: Atlantic Time (Canada)
text:
“@JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.” Will do!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: GREATNESSEOA
tweet_created: 2015-02-20 18:35:45 -0800
tweet_location: McKinney TX
text:
@USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Jperez201
tweet_created: 2015-02-20 18:36:38 -0800
tweet_location: Rutgers Business School - NB
user_timezone: Eastern Time (US & Canada)
text:
@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???


airline_sentiment: neutral
airline: United
name: neilawinston
tweet_created: 2015-02-20 18:38:46 -0800
tweet_location: Cleveland, OH
user_timezone: Eastern Time (US & Canada)
text:
@united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: The_CW
tweet_created: 2015-02-20 18:39:36 -0800
tweet_location: Ho-Flo/Columbus/NYC
user_timezone: Central Time (US & Canada)
text:
@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate &amp; have little to no information.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: paulgomez99
tweet_created: 2015-02-20 18:40:19 -0800
text:
@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac


airline_sentiment: neutral
airline: US Airways
name: GREATNESSEOA
tweet_created: 2015-02-20 18:40:42 -0800
tweet_location: McKinney TX
text:
@USAirways that's who I spoke to already. We've already booked another flight w/someone else. Thanks for your concern. Just wanted to


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: GREATNESSEOA
tweet_created: 2015-02-20 18:41:32 -0800
tweet_location: McKinney TX
text:
@USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: GREATNESSEOA
tweet_created: 2015-02-20 18:42:45 -0800
tweet_location: McKinney TX
text:
@USAirways only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me...


airline_sentiment: positive
airline: US Airways
name: GREATNESSEOA
tweet_created: 2015-02-20 18:43:37 -0800
tweet_location: McKinney TX
text:
@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided


airline_sentiment: positive
airline: United
name: DrPhilManning
tweet_created: 2015-02-20 18:44:50 -0800
tweet_location: Location: constantly changing!
text:
@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!


airline_sentiment: positive
airline: Southwest
name: shankarpranam
tweet_created: 2015-02-20 18:45:37 -0800
tweet_location: Raleigh
text:
@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Snow4meErika
tweet_created: 2015-02-20 18:46:35 -0800
text:
@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: xVanDanx
tweet_created: 2015-02-20 18:47:21 -0800
tweet_location: Silver Spring
user_timezone: Eastern Time (US & Canada)
text:
@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: PamR413
tweet_created: 2015-02-20 18:47:55 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to "ice in Indy". Sitting here in Indy, it is bone dry. Tomorrow 4-6" of snow.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: Csqd
tweet_coord: [40.71518191, -73.99595593]
tweet_created: 2015-02-20 18:49:01 -0800
tweet_location: Vail, CO
user_timezone: Mountain Time (US & Canada)
text:
@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-20 18:49:46 -0800
text:
@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Csqd
tweet_created: 2015-02-20 18:50:08 -0800
tweet_location: Vail, CO
user_timezone: Mountain Time (US & Canada)
text:
@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: xVanDanx
tweet_created: 2015-02-20 18:50:12 -0800
tweet_location: Silver Spring
user_timezone: Eastern Time (US & Canada)
text:
@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.


airline_sentiment: neutral
airline: US Airways
name: adamsguitar
tweet_created: 2015-02-20 18:51:45 -0800
tweet_location: Charlotte, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: RTriplette
tweet_created: 2015-02-20 18:51:58 -0800
tweet_location: DC - SF - NC - MA
text:
@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: gregg_mccoy
tweet_created: 2015-02-20 18:56:56 -0800
tweet_location: Dallas, TX.
text:
@SouthwestAir not sure why we are still here in Dallas.  Plane has been at gate for 30 min.  No update at all.  Flight 1140, poor service.


airline_sentiment: neutral
airline: United
name: LyndsyRobinson
tweet_created: 2015-02-20 18:57:35 -0800
text:
@united Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Snow4meErika
tweet_created: 2015-02-20 18:59:51 -0800
text:
@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MrsHeyGil
tweet_created: 2015-02-20 19:00:31 -0800
tweet_location: Obersulzbach, Germany
user_timezone: Quito
text:
@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: Snow4meErika
tweet_created: 2015-02-20 19:01:38 -0800
text:
@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice


airline_sentiment: positive
airline: Southwest
name: tikidaisy
tweet_coord: [30.30630631, -97.71394697]
tweet_created: 2015-02-20 19:03:09 -0800
tweet_location: Washington, DC
user_timezone: America/New_York
text:
@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: MattStropoli
tweet_created: 2015-02-20 19:03:40 -0800
tweet_location: California
text:
@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: leigh_emery
tweet_created: 2015-02-20 19:04:03 -0800
tweet_location: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: thatsmypotpie
tweet_created: 2015-02-20 19:04:58 -0800
tweet_location: Central Perk
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: HScottKillian
tweet_created: 2015-02-20 19:05:14 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: cjmo0re
tweet_created: 2015-02-20 19:07:14 -0800
tweet_location: new york
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?


airline_sentiment: positive
airline: US Airways
name: greatservicenow
tweet_created: 2015-02-20 19:07:39 -0800
tweet_location: Rhode Island-Concord, NC-DMV
text:
@USAirways experience exceptional service from Cherry at #DenverAirport.  #GreatService. #professionalism


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: moonfacestudios
tweet_created: 2015-02-20 19:09:00 -0800
tweet_location: DFW area texas
user_timezone: Central Time (US & Canada)
text:
@united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: RhondaReger1
tweet_created: 2015-02-20 19:11:44 -0800
tweet_location: Knoxville, TN
text:
@USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason.


airline_sentiment: neutral
airline: Southwest
name: SebastianAC
tweet_created: 2015-02-20 19:12:19 -0800
tweet_location: Philadelphia, PA
user_timezone: Quito
text:
@SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: larissatandy
tweet_created: 2015-02-20 19:13:43 -0800
tweet_location: Vancouver, Canada
user_timezone: Melbourne
text:
@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!


airline_sentiment: positive
airline: Southwest
name: kinjalxkansara
tweet_created: 2015-02-20 19:14:26 -0800
tweet_location: India ✈️ Chicago ✈️ D.C. ✈️ FL
text:
@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!


airline_sentiment: positive
airline: Virgin America
name: AnnaProsser
tweet_created: 2015-02-20 19:16:04 -0800
tweet_location: USA
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: thatsmypotpie
tweet_created: 2015-02-20 19:17:37 -0800
tweet_location: Central Perk
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!


airline_sentiment: neutral
airline: Southwest
name: katieaune
tweet_created: 2015-02-20 19:22:29 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir how do I find travel funds I have available to use f/ past changed flights? don't see an option in my account.


airline_sentiment: neutral
airline: Delta
name: airtraffic01
tweet_created: 2015-02-20 19:25:09 -0800
tweet_location: Bushwood
text:
@JetBlue Traveling with two kids tomorrow (ages 7 and 4) domestic, do they need birth certificates to check in at airport?


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: Julia_Pabst
tweet_created: 2015-02-20 19:30:31 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for "flying the friendly skies"


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: chresko
tweet_created: 2015-02-20 19:31:40 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: callmekaitxo
tweet_created: 2015-02-20 19:32:51 -0800
tweet_location: O H I O
user_timezone: Arizona
text:
@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MarthaH65165635
tweet_created: 2015-02-20 19:34:43 -0800
text:
@USAirways  you were always my go to. What happened?  Airbus over Boeing, and now no customer service?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: stephenrodrick
tweet_created: 2015-02-20 19:35:02 -0800
user_timezone: Arizona
text:
@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help.


airline_sentiment: neutral
airline: Virgin America
name: ImThankfulRadio
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-20 19:35:04 -0800
tweet_location: Washington State
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Julia_Pabst
tweet_created: 2015-02-20 19:36:19 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: leigh_emery
tweet_created: 2015-02-20 19:37:08 -0800
tweet_location: Hoboken, NJ
user_timezone: Eastern Time (US & Canada)
text:
“@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: JesseLitsch
tweet_created: 2015-02-20 19:43:06 -0800
text:
@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally


airline_sentiment: positive
airline: US Airways
name: iamchristine_d
tweet_created: 2015-02-20 19:43:14 -0800
tweet_location: Ptown, VA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!


airline_sentiment: neutral
airline: Southwest
name: OneDNP
tweet_created: 2015-02-20 19:52:14 -0800
tweet_location: Kentucky, USA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: stephenrodrick
tweet_created: 2015-02-20 19:53:58 -0800
user_timezone: Arizona
text:
@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather?


airline_sentiment: neutral
airline: Delta
name: FerrisSalameh
tweet_coord: [40.71716644, -73.96426215]
tweet_created: 2015-02-20 19:56:12 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue since high likelihood of snow at time of flight tomorrow, any chance I can rebook for Sunday?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: AbePrescher
tweet_created: 2015-02-20 19:56:15 -0800
tweet_location: San Diego
text:
@united "most likely" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: kidchorusteach
tweet_created: 2015-02-20 19:57:30 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?


airline_sentiment: positive
airline: United
name: girlsgetaways
tweet_created: 2015-02-20 19:57:53 -0800
tweet_location: Exactly where I want to be!
user_timezone: Eastern Time (US & Canada)
text:
@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: TumbaSherman
tweet_created: 2015-02-20 20:00:03 -0800
tweet_location: Ft. Lauderdale
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: 2533107724Paul
tweet_created: 2015-02-20 20:02:35 -0800
tweet_location: Gig Harbor
text:
@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Snow4meErika
tweet_created: 2015-02-20 20:04:14 -0800
text:
@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!


airline_sentiment: neutral
airline: Southwest
name: MinderJoan
tweet_created: 2015-02-20 20:05:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir @TifffyHuang I met my twitter friend waiting outside the Troubadour #DestinationDragons http://t.co/lf69waf5ad


airline_sentiment: neutral
airline: United
name: JesseLitsch
tweet_created: 2015-02-20 20:06:12 -0800
text:
@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jimmydubbybubby
tweet_created: 2015-02-20 20:09:04 -0800
tweet_location: Been inside your mum since '92
user_timezone: Central Time (US & Canada)
text:
@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: your_ride_dear
tweet_created: 2015-02-20 20:09:40 -0800
tweet_location: ONTARIO CANADA
text:
@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: elbrooklyntaco
tweet_created: 2015-02-20 20:13:41 -0800
text:
@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: elbrooklyntaco
tweet_created: 2015-02-20 20:15:19 -0800
text:
@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: danahajek
tweet_created: 2015-02-20 20:17:19 -0800
tweet_location: chicago IL
user_timezone: Central Time (US & Canada)
text:
@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix


airline_sentiment: neutral
airline: Southwest
name: hivethrive
tweet_created: 2015-02-20 20:19:42 -0800
text:
@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!😖 http://t.co/RHw78ktQFO


airline_sentiment: positive
airline: United
name: raindovemodel
tweet_created: 2015-02-20 20:24:47 -0800
tweet_location: Anywhere someone needs me
user_timezone: Eastern Time (US & Canada)
text:
@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: raindovemodel
tweet_created: 2015-02-20 20:27:37 -0800
tweet_location: Anywhere someone needs me
user_timezone: Eastern Time (US & Canada)
text:
@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs &amp; i missed my connectin flight. PJ's I TELL U! #NYFW


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: XtianinNYC
tweet_created: 2015-02-20 20:28:29 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: XtianinNYC
tweet_created: 2015-02-20 20:31:18 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: jcran72
tweet_created: 2015-02-20 20:32:46 -0800
tweet_location: Long Beach
text:
@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: dreverose
tweet_created: 2015-02-20 20:35:08 -0800
tweet_location: HOUSTON
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: UnluckyDon
tweet_created: 2015-02-20 20:36:59 -0800
tweet_location: Santa Cruz, CA
text:
@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: FirstTeachers1
tweet_created: 2015-02-20 20:43:56 -0800
tweet_location: Birmingham, AL
user_timezone: Central Time (US & Canada)
text:
@USAirways -1st x told no travel advisory-now TWO hrs on hold &amp; disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: misskiayona
tweet_created: 2015-02-20 20:44:24 -0800
text:
@USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: stephenrodrick
tweet_created: 2015-02-20 20:44:55 -0800
user_timezone: Arizona
text:
@USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: misskiayona
tweet_created: 2015-02-20 20:45:26 -0800
text:
@USAirways refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: misskiayona
tweet_created: 2015-02-20 20:46:44 -0800
text:
@USAirways flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: MyFitness52
tweet_created: 2015-02-20 20:46:55 -0800
tweet_location: Washington
user_timezone: Arizona
text:
@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: FirstTeachers1
tweet_created: 2015-02-20 20:47:00 -0800
tweet_location: Birmingham, AL
user_timezone: Central Time (US & Canada)
text:
@USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs &amp; then zip


airline_sentiment: neutral
airline: US Airways
name: mjmohr24
tweet_coord: [42.201792, -88.3376974]
tweet_created: 2015-02-20 20:48:19 -0800
tweet_location: Crystal Lake, IL
user_timezone: Mountain Time (US & Canada)
text:
@USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: cindydavis_
tweet_created: 2015-02-20 20:48:27 -0800
tweet_location: New York
user_timezone: Atlantic Time (Canada)
text:
@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: SweetingR
tweet_created: 2015-02-20 20:50:41 -0800
tweet_location: Asheville, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: SweetingR
tweet_created: 2015-02-20 20:52:00 -0800
tweet_location: Asheville, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways the kind gentleman at the gate tells me to "go left" to get my hotel voucher at the ticket gate. Took about 20min to get there


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: AMakuh
tweet_created: 2015-02-20 20:52:09 -0800
text:
@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;)


airline_sentiment: positive
airline: US Airways
name: SweetingR
tweet_created: 2015-02-20 20:53:16 -0800
tweet_location: Asheville, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: SweetingR
tweet_created: 2015-02-20 20:54:01 -0800
tweet_location: Asheville, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief.


airline_sentiment: neutral
airline: US Airways
name: SweetingR
tweet_created: 2015-02-20 20:54:47 -0800
tweet_location: Asheville, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill


airline_sentiment: positive
airline: Southwest
name: dragons_arelife
tweet_created: 2015-02-20 20:59:17 -0800
tweet_location: City of Angels
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!


airline_sentiment: neutral
airline: United
name: PeterDawoud
tweet_created: 2015-02-20 21:00:14 -0800
tweet_location: Redmond WA
user_timezone: Pacific Time (US & Canada)
text:
@united you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: scpetrel
tweet_created: 2015-02-20 21:00:31 -0800
tweet_location: Charleston, SC
user_timezone: Eastern Time (US & Canada)
text:
@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool.


airline_sentiment: positive
airline: Southwest
name: dragons_arelife
tweet_created: 2015-02-20 21:02:51 -0800
tweet_location: City of Angels
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: scpetrel
tweet_created: 2015-02-20 21:02:54 -0800
tweet_location: Charleston, SC
user_timezone: Eastern Time (US & Canada)
text:
@southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.


airline_sentiment: negative
negativereason: longlines
airline: United
name: DerekTrovi
tweet_created: 2015-02-20 21:05:19 -0800
tweet_location: Grand Rapids, Michigan
user_timezone: Eastern Time (US & Canada)
text:
@united sure, but 8 different texts changing time &amp; gate (especially locations across the entire concourse). That just seemed a little off.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: UnluckyDon
tweet_created: 2015-02-20 21:07:12 -0800
tweet_location: Santa Cruz, CA
text:
@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: Elexis_Mariash
tweet_created: 2015-02-20 21:14:14 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: MarthaH65165635
tweet_created: 2015-02-20 21:16:30 -0800
text:
@USAirways &gt;250k miles on usair.  Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: genna_campos
tweet_created: 2015-02-20 21:16:40 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: jmoalmawali
tweet_created: 2015-02-20 21:25:39 -0800
tweet_location: Boston
text:
@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ldellabella
tweet_created: 2015-02-20 21:28:29 -0800
tweet_location: Cincinnati
text:
@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: johnwoodRTR
tweet_coord: [39.84913886, -104.67403666]
tweet_created: 2015-02-20 21:29:05 -0800
tweet_location: Hong Kong
user_timezone: Eastern Time (US & Canada)
text:
@united no I did not make connection.  Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ben0fficial
tweet_created: 2015-02-20 21:30:18 -0800
tweet_location: Los Angeles by way of Philly
text:
@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards


airline_sentiment: neutral
airline: Delta
name: jmoalmawali
tweet_created: 2015-02-20 21:32:47 -0800
tweet_location: Boston
text:
@JetBlue thanks anyways @SouthwestAir has my back! Awesome rate &amp; amazing customer service #nomoreaggravation


airline_sentiment: positive
airline: United
name: jayasherguy
tweet_created: 2015-02-20 21:35:53 -0800
user_timezone: Pacific Time (US & Canada)
text:
.@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: MERBARAT
tweet_coord: [41.86591215, -87.6231126]
tweet_created: 2015-02-20 21:36:05 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: stephenrodrick
tweet_created: 2015-02-20 21:36:58 -0800
user_timezone: Arizona
text:
@USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour?


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: ParHammer
tweet_created: 2015-02-20 21:37:07 -0800
tweet_location: Rialto, Ca
user_timezone: Pacific Time (US & Canada)
text:
@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father


airline_sentiment: neutral
airline: US Airways
name: luvisalluneed4
tweet_created: 2015-02-20 21:37:32 -0800
tweet_location: somewhere only we know
text:
@USAirways you need to check information regarding hotels, shuttles, re routing flights, delayed flights


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: kellyirish72
tweet_created: 2015-02-20 21:50:12 -0800
tweet_location: Austin
text:
@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with "issues"...


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: johnwoodRTR
tweet_coord: [39.77390684, -104.84537303]
tweet_created: 2015-02-20 21:52:22 -0800
tweet_location: Hong Kong
user_timezone: Eastern Time (US & Canada)
text:
@united Yes there were PLENTY of seats available.  So why did Vicky Thomas refuse to give one to a million mile flyer?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: iandroid614
tweet_created: 2015-02-20 21:52:50 -0800
tweet_location: Kearney, Nebraska
user_timezone: Central Time (US & Canada)
text:
@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: johnwoodRTR
tweet_coord: [39.77848558, -104.90007634]
tweet_created: 2015-02-20 21:55:24 -0800
tweet_location: Hong Kong
user_timezone: Eastern Time (US & Canada)
text:
@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy


airline_sentiment: positive
airline: United
name: robbshurr
tweet_created: 2015-02-20 21:56:19 -0800
tweet_location: Boulder, CO
user_timezone: Mountain Time (US & Canada)
text:
@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: YanniRobel
tweet_created: 2015-02-20 22:01:05 -0800
tweet_location: Seattle, WA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways Can you help me update KTN on the profile?  Ticket book via AA &amp; that info didn't get pass on.  I've been on hold forever


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: iandroid614
tweet_created: 2015-02-20 22:01:47 -0800
tweet_location: Kearney, Nebraska
user_timezone: Central Time (US & Canada)
text:
@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help


airline_sentiment: positive
airline: US Airways
name: AndreiNystrom
tweet_created: 2015-02-20 22:06:45 -0800
tweet_location: Russia
text:
@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: scottydont11
tweet_created: 2015-02-20 22:06:52 -0800
tweet_location: El Paso, TX
user_timezone: Mountain Time (US & Canada)
text:
@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: _G_Stevens
tweet_created: 2015-02-20 22:07:14 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: CaptainDave13
tweet_created: 2015-02-20 22:08:02 -0800
tweet_location: ridin' da food train
text:
@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: scottydont11
tweet_created: 2015-02-20 22:09:36 -0800
tweet_location: El Paso, TX
user_timezone: Mountain Time (US & Canada)
text:
@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: stephenrodrick
tweet_created: 2015-02-20 22:11:41 -0800
user_timezone: Arizona
text:
@USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: stephenrodrick
tweet_created: 2015-02-20 22:11:58 -0800
user_timezone: Arizona
text:
@USAirways Congrats, you've just lost a customer for good. When I made a United weather change, free/5 min. You guys 2 hrs on hold &amp; $25.


airline_sentiment: neutral
airline: Southwest
name: woawABQ
tweet_created: 2015-02-20 22:13:31 -0800
tweet_location: Albuquerque, NM
text:
@SouthwestAir  If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MERBARAT
tweet_coord: [41.86589387, -87.62303178]
tweet_created: 2015-02-20 22:15:49 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?


airline_sentiment: neutral
airline: Delta
name: woawABQ
tweet_created: 2015-02-20 22:16:38 -0800
tweet_location: Albuquerque, NM
text:
@JetBlue If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh


airline_sentiment: neutral
airline: United
name: woawABQ
tweet_created: 2015-02-20 22:17:00 -0800
tweet_location: Albuquerque, NM
text:
@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh


airline_sentiment: neutral
airline: Virgin America
name: woawABQ
tweet_created: 2015-02-20 22:18:41 -0800
tweet_location: Albuquerque, NM
text:
@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: juliendanny
tweet_created: 2015-02-20 22:21:47 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱


airline_sentiment: positive
airline: Virgin America
name: courtDMC
tweet_created: 2015-02-20 22:28:03 -0800
tweet_location: New York for now.
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless &amp; free.


airline_sentiment: positive
airline: US Airways
name: _G_Stevens
tweet_created: 2015-02-20 22:31:34 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: MERBARAT
tweet_coord: [41.86590405, -87.62282728]
tweet_created: 2015-02-20 22:32:16 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough


airline_sentiment: neutral
airline: Southwest
name: Kayyyyy_Jo
tweet_created: 2015-02-20 22:32:57 -0800
tweet_location: Columbus, OH
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Virgin America
name: khartline
tweet_created: 2015-02-20 22:34:27 -0800
tweet_location: Las Vegas
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.


airline_sentiment: positive
airline: United
name: iandroid614
tweet_created: 2015-02-20 22:39:06 -0800
tweet_location: Kearney, Nebraska
user_timezone: Central Time (US & Canada)
text:
@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: gehandabare
tweet_created: 2015-02-20 22:41:38 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: dtcurtbrown
tweet_created: 2015-02-20 22:49:34 -0800
text:
@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: alanzeino
tweet_created: 2015-02-20 23:00:24 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: AndreaDurkee
tweet_created: 2015-02-20 23:05:51 -0800
tweet_location: Boston, MA
user_timezone: Pacific Time (US & Canada)
text:
@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!


airline_sentiment: neutral
airline: Southwest
name: 215strongbul
tweet_created: 2015-02-20 23:08:23 -0800
user_timezone: Quito
text:
@SouthwestAir DAL is due for sleet Sun. eve-didn't see it listed for cities that can re-book?  Fly to DCA at 8:10


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: yvonneokaka
tweet_created: 2015-02-20 23:18:05 -0800
user_timezone: Quito
text:
@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: dasbet
tweet_created: 2015-02-20 23:20:49 -0800
tweet_location: Coming to a City Near You
user_timezone: Central Time (US & Canada)
text:
@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: 2cJustice4all
tweet_created: 2015-02-20 23:21:59 -0800
tweet_location: Chicago Illinois Crime.Inc
user_timezone: Central Time (US & Canada)
text:
@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: 2cJustice4all
tweet_created: 2015-02-20 23:25:32 -0800
tweet_location: Chicago Illinois Crime.Inc
user_timezone: Central Time (US & Canada)
text:
@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff


airline_sentiment: neutral
airline: US Airways
name: welshlinds
tweet_created: 2015-02-20 23:41:09 -0800
text:
@USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!


airline_sentiment: neutral
airline: US Airways
name: welshlinds
tweet_created: 2015-02-20 23:46:05 -0800
text:
@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: mattwheeler
tweet_coord: [40.64339686, -111.49337274]
tweet_created: 2015-02-21 00:02:11 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ...


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: mattwheeler
tweet_coord: [40.64342444, -111.49392569]
tweet_created: 2015-02-21 00:12:28 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue yeah that's all been done. Define "incidentals"? How much can I spend on gear so this trip is not a waste?


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
airline_sentiment_gold: negative
name: ohmal
negativereason_gold: Customer Service Issue Lost Luggage
tweet_created: 2015-02-21 00:14:16 -0800
user_timezone: London
text:
@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face


airline_sentiment: neutral
airline: United
name: 2cJustice4all
tweet_created: 2015-02-21 00:45:04 -0800
tweet_location: Chicago Illinois Crime.Inc
user_timezone: Central Time (US & Canada)
text:
@united @paigeworthy : page United values your tweet b/c it's so rare that they receive tweets complimenting their service...most are fake.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: StevieT_89
tweet_created: 2015-02-21 00:50:34 -0800
tweet_location: London-Manila
text:
@united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5


airline_sentiment: neutral
airline: Southwest
name: theycallme_HH
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-21 01:49:27 -0800
tweet_location: Orleans/Tarpon Springs/London
user_timezone: Amsterdam
text:
@SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG


airline_sentiment: negative
negativereason: Damaged Luggage
airline: US Airways
name: WTFloris
tweet_created: 2015-02-21 01:54:30 -0800
tweet_location: Raxacoricofallapatorius
user_timezone: Amsterdam
text:
@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes...


airline_sentiment: neutral
airline: Delta
name: theycallme_HH
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-21 02:04:34 -0800
tweet_location: Orleans/Tarpon Springs/London
user_timezone: Amsterdam
text:
@JetBlue we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: elliotdebruyn
tweet_created: 2015-02-21 02:05:11 -0800
tweet_location: Shanghai, China
user_timezone: Beijing
text:
@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service.


airline_sentiment: neutral
airline: United
name: theycallme_HH
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-21 02:05:44 -0800
tweet_location: Orleans/Tarpon Springs/London
user_timezone: Amsterdam
text:
@united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: DaRenton
tweet_created: 2015-02-21 02:13:18 -0800
tweet_location: Colorado
user_timezone: Mountain Time (US & Canada)
text:
@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: DaRenton
tweet_created: 2015-02-21 02:17:02 -0800
tweet_location: Colorado
user_timezone: Mountain Time (US & Canada)
text:
@united  UA 1706 there is no way a plane "loses its software" I believe you decided to do an upgrade...


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: jakehparrott
tweet_created: 2015-02-21 02:17:05 -0800
tweet_location: iPhone: 0.000000,0.000000
text:
@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: DNLee5
tweet_created: 2015-02-21 02:21:10 -0800
tweet_location: New York, US; Tanzania, Africa
user_timezone: Central Time (US & Canada)
text:
@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: eatgregeat
tweet_coord: [26.06726717, -80.14433663]
tweet_created: 2015-02-21 02:36:29 -0800
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Shugnussy
tweet_created: 2015-02-21 02:45:11 -0800
tweet_location: Liberty Lake, WA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jsanner2
tweet_created: 2015-02-21 02:47:41 -0800
text:
@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: DaRenton
tweet_created: 2015-02-21 02:50:14 -0800
tweet_location: Colorado
user_timezone: Mountain Time (US & Canada)
text:
@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight


airline_sentiment: positive
airline: United
name: ryaneaster
tweet_coord: [41.9809313, -87.9063148]
tweet_created: 2015-02-21 02:57:25 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler


airline_sentiment: negative
negativereason: longlines
airline: United
name: CaseyBarnes1
tweet_created: 2015-02-21 03:02:57 -0800
tweet_location: Lake City, MN
user_timezone: Central Time (US & Canada)
text:
@united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees


airline_sentiment: positive
airline: United
name: ryaneaster
tweet_coord: [41.9413787, -87.8932425]
tweet_created: 2015-02-21 03:19:13 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Sallee_D
tweet_created: 2015-02-21 03:22:15 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks


airline_sentiment: neutral
airline: United
name: Addair
tweet_created: 2015-02-21 03:30:16 -0800
tweet_location: Raleigh, NC
user_timezone: Eastern Time (US & Canada)
text:
“@united: @Addair  We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us &amp; DM your confirmation. ^CP”done thx


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: NicoleRoundy
tweet_created: 2015-02-21 03:36:45 -0800
tweet_location: Park City, UT
user_timezone: Mountain Time (US & Canada)
text:
@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: RawTravelTV
tweet_created: 2015-02-21 03:40:22 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: gabb_b
tweet_created: 2015-02-21 03:45:04 -0800
tweet_location: Louisville, KY
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.


airline_sentiment: positive
airline: Delta
name: AeroJobMarket
tweet_created: 2015-02-21 03:54:05 -0800
tweet_location: Worldwide
user_timezone: London
text:
@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: evonleer
tweet_created: 2015-02-21 03:54:49 -0800
tweet_location: Washington, DC
text:
@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: CLChicosky
tweet_created: 2015-02-21 03:57:24 -0800
text:
@USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail


airline_sentiment: positive
airline: Delta
name: AeroJobMarket
tweet_created: 2015-02-21 03:58:51 -0800
tweet_location: Worldwide
user_timezone: London
text:
@JetBlue @Airbus  Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues  #Passion #AeroJobMarket #avgeek


airline_sentiment: neutral
airline: Southwest
name: MichelleMSmart
tweet_created: 2015-02-21 04:02:32 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!!  Jack says hi! http://t.co/BHOOiyT6ZQ


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: LindsaySweeting
tweet_created: 2015-02-21 04:13:45 -0800
tweet_location: Asheville, NC
user_timezone: Central Time (US & Canada)
text:
@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: ErinPlocica
tweet_created: 2015-02-21 04:15:01 -0800
tweet_location: Nürnberg, Germany
text:
@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...
Is everything ok?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: LindsaySweeting
tweet_created: 2015-02-21 04:15:12 -0800
tweet_location: Asheville, NC
user_timezone: Central Time (US & Canada)
text:
@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: imjipper33
tweet_coord: [38.18285051, -85.74225293]
tweet_created: 2015-02-21 04:16:48 -0800
tweet_location: nashville via minnesota
text:
@USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: SecularBoston
tweet_created: 2015-02-21 04:23:10 -0800
tweet_location: Somerville, MA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook


airline_sentiment: positive
airline: Virgin America
name: _LisaCap
tweet_created: 2015-02-21 04:25:54 -0800
tweet_location: Charlestown, MA
text:
@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: HaleyKateB
tweet_created: 2015-02-21 04:28:00 -0800
tweet_location: Branson, MO
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-21 04:36:05 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/FFc13zYGJS


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: LindsaySweeting
tweet_created: 2015-02-21 04:38:53 -0800
tweet_location: Asheville, NC
user_timezone: Central Time (US & Canada)
text:
@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: TheBarnesology
tweet_coord: [29.81532281, -95.40830048]
tweet_created: 2015-02-21 04:39:43 -0800
tweet_location: Houston, TX
user_timezone: Central Time (US & Canada)
text:
@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: LindsaySweeting
tweet_created: 2015-02-21 04:41:49 -0800
tweet_location: Asheville, NC
user_timezone: Central Time (US & Canada)
text:
@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: lingley
tweet_created: 2015-02-21 04:43:07 -0800
tweet_location: ÜT: 42.706796,-71.210754
user_timezone: Quito
text:
@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: kaptainkoncrete
tweet_created: 2015-02-21 04:44:39 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways is there a number to call to modify reservation.  Please help. Very frustrating with american and us air merger


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: CallMeStanley7
tweet_created: 2015-02-21 04:45:12 -0800
text:
@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: BenBell22
tweet_created: 2015-02-21 04:48:17 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: BenBell22
tweet_created: 2015-02-21 04:50:25 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: shaun_g
tweet_created: 2015-02-21 04:52:07 -0800
tweet_location: Nairobi
user_timezone: Nairobi
text:
@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: justin_gbp
tweet_coord: [43.59688282, -72.96820686]
tweet_created: 2015-02-21 05:00:38 -0800
text:
@united i booked lh via ua.  However at gate they rebooked me to a Late Flightr lh flight.  Now that flight didnt earn pqd for me.  How do i get it


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: shaun_g
tweet_created: 2015-02-21 05:04:24 -0800
tweet_location: Nairobi
user_timezone: Nairobi
text:
@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: NYC_Allie
tweet_created: 2015-02-21 05:05:55 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr


airline_sentiment: neutral
airline: United
name: AviNewYork
tweet_coord: [18.4710809, -68.39995916]
tweet_created: 2015-02-21 05:05:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http://t.co/1TFH2v0a7z


airline_sentiment: positive
airline: Delta
name: mike_baskin
tweet_created: 2015-02-21 05:07:12 -0800
tweet_location: Cambridge, MA
text:
@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf "Breaking Barriers To a Clean Energy Future"


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: thefarb
tweet_created: 2015-02-21 05:08:15 -0800
tweet_location: ÜT: 39.39339,-76.762595
user_timezone: Eastern Time (US & Canada)
text:
@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag,  didn't have to check


airline_sentiment: positive
airline: Southwest
name: chelseamcwillie
tweet_created: 2015-02-21 05:20:09 -0800
tweet_location: Narragansett, Rhode Island
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir is my favorite airline!  I can't wait to book my flight to New Orleans for my trip in April!! :) :)


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Terri79
tweet_created: 2015-02-21 05:20:28 -0800
tweet_location: Earth
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: MsDixieDeLight
tweet_created: 2015-02-21 05:22:03 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: beckybye
tweet_created: 2015-02-21 05:22:36 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ndngenuity
tweet_created: 2015-02-21 05:23:32 -0800
tweet_location: Chesapeake Bay watershed
user_timezone: Eastern Time (US & Canada)
text:
All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways


airline_sentiment: positive
airline: United
name: garycirlin
tweet_created: 2015-02-21 05:24:41 -0800
tweet_location: NY
text:
@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?


airline_sentiment: positive
airline: Delta
name: Dress4YesConJax
tweet_created: 2015-02-21 05:25:14 -0800
tweet_location: NYC
text:
@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth 👍👍 😊 #happytweet


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JuanJoseRG02
tweet_created: 2015-02-21 05:25:18 -0800
tweet_location: Nashville, TN +309+ +320+
user_timezone: Central Time (US & Canada)
text:
@united: "Left gate 5 minutes early." 
My thoughts: "That doesn't count if you sit on the Tarmac for a half hour." #comeonpeople


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: BDWiese
tweet_created: 2015-02-21 05:26:14 -0800
tweet_location: New Jersey, USA
text:
@united really, fill out a form about my flight experience? I sent an email to the 1K email address.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ndngenuity
tweet_created: 2015-02-21 05:28:01 -0800
tweet_location: Chesapeake Bay watershed
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: benjaminokeefe
tweet_created: 2015-02-21 05:29:47 -0800
user_timezone: Eastern Time (US & Canada)
text:
“@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat?”Unfortunately yes ❄️⛄️ #WereNotinCaliAnymore


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: WikeMK
tweet_created: 2015-02-21 05:30:06 -0800
tweet_location: washington, dc
user_timezone: Eastern Time (US & Canada)
text:
@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: dizzleforizzle
tweet_created: 2015-02-21 05:32:07 -0800
tweet_location: Omaha, NE
text:
@SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: DuellAram
tweet_created: 2015-02-21 05:38:34 -0800
text:
@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: DiqM
tweet_created: 2015-02-21 05:44:14 -0800
tweet_location: here
user_timezone: Mountain Time (US & Canada)
text:
@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Chris44j
tweet_created: 2015-02-21 05:44:49 -0800
text:
@SouthwestAir  at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous


airline_sentiment: neutral
airline: Southwest
name: DontenPhoto
tweet_created: 2015-02-21 05:51:31 -0800
tweet_location: Englewood, Florida
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http://t.co/IDRa8keNoH


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: dizzleforizzle
tweet_created: 2015-02-21 05:54:03 -0800
tweet_location: Omaha, NE
text:
@SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: aoofori
tweet_created: 2015-02-21 05:58:11 -0800
text:
@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: kylemostyn
tweet_created: 2015-02-21 05:59:17 -0800
tweet_location: YYC
text:
@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Pacen8r
tweet_created: 2015-02-21 05:59:25 -0800
tweet_location: Manassas, Virginia
user_timezone: Eastern Time (US & Canada)
text:
@united your "Airserv" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: MarciDunnagan
tweet_created: 2015-02-21 05:59:33 -0800
tweet_location: Boston, MA
user_timezone: Hawaii
text:
@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: PRof_Solutions
tweet_created: 2015-02-21 06:02:15 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways DCA to RSW at 8:30am Cancelled Flightled.  Rebook to Charlotte Cancelled Flightled.  Can we rebook selves online???


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: NYC_Allie
tweet_created: 2015-02-21 06:02:48 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: NYC_Allie
tweet_created: 2015-02-21 06:03:27 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?


airline_sentiment: positive
airline: US Airways
name: AnnaFreifeld
tweet_created: 2015-02-21 06:06:23 -0800
text:
@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: alexlmichael
tweet_created: 2015-02-21 06:14:56 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.


airline_sentiment: neutral
airline: Southwest
name: dtinnel
tweet_created: 2015-02-21 06:16:07 -0800
tweet_location: South Carloina
text:
@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: AviNewYork
tweet_coord: [18.4729405, -68.39820768]
tweet_created: 2015-02-21 06:20:00 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA &amp; NYT say ? http://t.co/bNgpli8JT6


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: Danielle__Paige
tweet_created: 2015-02-21 06:21:19 -0800
user_timezone: Quito
text:
@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane &amp; now you're Cancelled Flighting her flight home.. WTF!?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: AviNewYork
tweet_coord: [18.47240961, -68.39941149]
tweet_created: 2015-02-21 06:23:31 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: AhamayIkuzus
tweet_created: 2015-02-21 06:23:45 -0800
tweet_location: St Louis
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: LandoForziati
tweet_created: 2015-02-21 06:25:17 -0800
tweet_location: Cloud City, MA
text:
@united 
Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: nelsjeff
tweet_created: 2015-02-21 06:34:44 -0800
text:
@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: smallestnode
tweet_created: 2015-02-21 06:35:36 -0800
tweet_location: Boston, MA
text:
@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: hadAbadWeek
tweet_created: 2015-02-21 06:35:48 -0800
text:
@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable.


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-21 06:36:06 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http://t.co/QW2eBEEMVg


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: MissMollyAas
tweet_created: 2015-02-21 06:36:47 -0800
tweet_location: phoenix, AZ
user_timezone: Arizona
text:
@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: MissMollyAas
tweet_created: 2015-02-21 06:37:38 -0800
tweet_location: phoenix, AZ
user_timezone: Arizona
text:
@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: ERMaguire
tweet_created: 2015-02-21 06:37:45 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: slimbucks23
tweet_created: 2015-02-21 06:37:45 -0800
tweet_location: Columbus, Ohio
text:
@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: prakashksinha
tweet_created: 2015-02-21 06:37:57 -0800
tweet_location: 43.012983,-78.724003
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?


airline_sentiment: positive
airline: United
name: tbjackson09
tweet_created: 2015-02-21 06:38:11 -0800
text:
@united thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: _LaVitaLoca
tweet_created: 2015-02-21 06:38:15 -0800
user_timezone: Central Time (US & Canada)
text:
@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy


airline_sentiment: neutral
airline: Delta
name: corinahe
tweet_created: 2015-02-21 06:39:51 -0800
tweet_location: USA
user_timezone: Central Time (US & Canada)
text:
@JetBlue offers free flights for "Fly it Forward" campaign http://t.co/Yh1KZkYZrR http://t.co/wmO6tKqhXp via @usatodaytravel #travel #cause


airline_sentiment: neutral
airline: United
name: convair990BHX
tweet_created: 2015-02-21 06:41:39 -0800
user_timezone: London
text:
@united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT


airline_sentiment: neutral
airline: Delta
name: joespurr
tweet_created: 2015-02-21 06:46:15 -0800
tweet_location: Cambridge, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue may I check my 17-month-old child's fold-up crib for free on my flight tomorrow, similar to your policy for infant car seats?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: DuellAram
tweet_created: 2015-02-21 06:47:55 -0800
text:
@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty


airline_sentiment: neutral
airline: US Airways
name: LaurenCarrot
tweet_coord: [39.9692473, -75.1346431]
tweet_created: 2015-02-21 06:50:09 -0800
tweet_location: Your Dreams
text:
@USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: franknoc
tweet_created: 2015-02-21 06:53:16 -0800
user_timezone: Arizona
text:
@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number


airline_sentiment: positive
airline: Southwest
name: SuccessHorizons
tweet_created: 2015-02-21 06:54:19 -0800
tweet_location: Barrington, Rhode Island
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!


airline_sentiment: neutral
airline: Southwest
name: alee317
tweet_created: 2015-02-21 06:59:16 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Plz consider customers you're losing to #AA for 🚫 the KC ↔️ OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals


airline_sentiment: neutral
airline: United
name: AndrewMcDublin
tweet_created: 2015-02-21 07:00:29 -0800
text:
@united Hi have a question re future Flight Booking Problems. DUB-JAC 29/9 JAC-LAX 8/10 LAX-DUB 13/10. I'm *G. What is checked bag allowance for JAC-LAX?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: UnprovenTheory
tweet_created: 2015-02-21 07:01:37 -0800
text:
@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting.   #customerservice @olive201


airline_sentiment: neutral
airline: Delta
name: JetBlueNews
tweet_created: 2015-02-21 07:05:06 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http://t.co/WOwxhpU5qv


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: loudgirl3611
tweet_created: 2015-02-21 07:06:36 -0800
text:
@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: tzutse
tweet_created: 2015-02-21 07:07:15 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet.


airline_sentiment: neutral
airline: Delta
name: staceylking
tweet_created: 2015-02-21 07:10:03 -0800
tweet_location: boise, idaho
text:
@JetBlue I'd go back to Haiti to deliver shoes, books&amp;medicine to kids I met in orphanage last year. #flyingitforward http://t.co/pGoeUXnsPI


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: amyvenezia
tweet_created: 2015-02-21 07:10:33 -0800
tweet_location: The Universe
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA


airline_sentiment: neutral
airline: Delta
name: staceylking
tweet_created: 2015-02-21 07:11:05 -0800
tweet_location: boise, idaho
text:
@JetBlue while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward http://t.co/lTf2quD3Xc


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: observepeople
tweet_created: 2015-02-21 07:12:54 -0800
user_timezone: Eastern Time (US & Canada)
text:
@usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating.


airline_sentiment: neutral
airline: Southwest
name: amy_ginsburg
tweet_created: 2015-02-21 07:14:01 -0800
tweet_location: North Bethesda, MD
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: jaindrops
tweet_created: 2015-02-21 07:14:07 -0800
tweet_location: Boston, MA
text:
@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice


airline_sentiment: neutral
airline: Delta
name: staceylking
tweet_created: 2015-02-21 07:14:18 -0800
tweet_location: boise, idaho
text:
@JetBlue Port-Au-Prince, Haiti for continued food distribution, medical supplies, &amp; orphan care!  #flyingitforward http://t.co/fn2QXybT9K


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: therealcab
tweet_created: 2015-02-21 07:14:33 -0800
text:
@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: amyvenezia
tweet_created: 2015-02-21 07:14:43 -0800
tweet_location: The Universe
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir  been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir  #BNA


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: smallestnode
tweet_created: 2015-02-21 07:15:41 -0800
tweet_location: Boston, MA
text:
@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: smonnat
tweet_created: 2015-02-21 07:16:23 -0800
tweet_location: State College, PA
user_timezone: Eastern Time (US & Canada)
text:
@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: observepeople
tweet_created: 2015-02-21 07:17:04 -0800
user_timezone: Eastern Time (US & Canada)
text:
@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ooglek
tweet_created: 2015-02-21 07:18:24 -0800
tweet_location: Falls Church, VA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: LewisSalgadoNYC
tweet_created: 2015-02-21 07:21:50 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united airlines 1st &amp; only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jaindrops
tweet_created: 2015-02-21 07:22:37 -0800
tweet_location: Boston, MA
text:
@SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: jaindrops
tweet_created: 2015-02-21 07:24:19 -0800
tweet_location: Boston, MA
text:
@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?


airline_sentiment: positive
airline: Southwest
name: gdcookson14
tweet_created: 2015-02-21 07:24:48 -0800
text:
@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: ThatJasonEaton
tweet_created: 2015-02-21 07:26:56 -0800
text:
@JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: bsjuts
tweet_created: 2015-02-21 07:34:15 -0800
tweet_location: Nebraska
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: pmiwanowicz
tweet_created: 2015-02-21 07:34:38 -0800
tweet_location: Albany, NY
user_timezone: Quito
text:
@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany


airline_sentiment: positive
airline: Southwest
name: da_trufOU
tweet_created: 2015-02-21 07:37:51 -0800
text:
@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: therealcab
tweet_created: 2015-02-21 07:38:14 -0800
text:
@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer


airline_sentiment: neutral
airline: United
name: hannahhappie
tweet_created: 2015-02-21 07:38:54 -0800
tweet_location: Upper East Side
user_timezone: Central Time (US & Canada)
text:
@united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!


airline_sentiment: positive
airline: Southwest
name: DianeFerraro
tweet_coord: [33.6839241, -117.8607358]
tweet_created: 2015-02-21 07:45:13 -0800
tweet_location: Los Angeles, California
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir flt 3867 crew  #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: arteriesrus
tweet_coord: [41.81477378, -80.93644744]
tweet_created: 2015-02-21 07:47:50 -0800
tweet_location: Salt Lake City
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir customer svc worse than the #WinterWeather !  Flight Cancelled Flighted, website malfunction, on hold for &gt;1:34. http://t.co/PgwUkrpMOx


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: NadeemdeVree
tweet_created: 2015-02-21 07:48:29 -0800
user_timezone: Greenland
text:
@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: RooterHTG
tweet_created: 2015-02-21 07:50:20 -0800
tweet_location: Sequim, WA
text:
@USAirways Was told it was a software bug. Told to call back this AM  Now your system is too busy to handle any calls this AM.  Clown shoes.


airline_sentiment: positive
airline: Southwest
name: Daniel_JDixon
tweet_created: 2015-02-21 07:50:35 -0800
tweet_location: Oklahoma City
user_timezone: Central Time (US & Canada)
text:
@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: Zortrium0
tweet_created: 2015-02-21 07:51:53 -0800
user_timezone: Atlantic Time (Canada)
text:
@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time.  Thanks @United!


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: swatkins_44
tweet_created: 2015-02-21 07:54:26 -0800
user_timezone: Quito
text:
@USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: kylemostyn
tweet_created: 2015-02-21 07:54:57 -0800
tweet_location: YYC
text:
@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent


airline_sentiment: positive
airline: Southwest
name: perkeithc
tweet_created: 2015-02-21 07:56:14 -0800
tweet_location: Dallas, TX Memphis, TN, MS
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir hello #SouthwestAir I'm  happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: baldordash
tweet_created: 2015-02-21 07:56:59 -0800
text:
@united @baldordash Rebooked,arrived 8 hours Late Flightr.  Last year 9 hrs to San Diego and the no inflight entertainment!


airline_sentiment: neutral
airline: United
name: froschmarc
tweet_created: 2015-02-21 07:57:36 -0800
tweet_location: New York, NY
user_timezone: Hawaii
text:
@united #787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http://t.co/RdJ1MwFLg1


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: NicolePiering
tweet_created: 2015-02-21 07:57:42 -0800
tweet_location: Long Island, NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: lfothergill
tweet_created: 2015-02-21 07:58:10 -0800
tweet_location: Pittsford, Vermont
user_timezone: Atlantic Time (Canada)
text:
@USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: observepeople
tweet_created: 2015-02-21 07:59:05 -0800
user_timezone: Eastern Time (US & Canada)
text:
@usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: AviNewYork
tweet_created: 2015-02-21 07:59:53 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15.


airline_sentiment: neutral
airline: United
name: Colocowgirl24
tweet_created: 2015-02-21 08:00:54 -0800
text:
@united my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: troyhorton
tweet_created: 2015-02-21 08:00:58 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: GRitchart
tweet_created: 2015-02-21 08:01:55 -0800
text:
@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: BigMouthLogan
tweet_created: 2015-02-21 08:02:19 -0800
tweet_location: Austin, TX
text:
@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: lumpuck
tweet_created: 2015-02-21 08:03:28 -0800
tweet_location: Wexford, PA
text:
@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta


airline_sentiment: positive
airline: Southwest
name: JohnDePetroshow
tweet_created: 2015-02-21 08:04:01 -0800
tweet_location: Rhode Island ,Mass,CT
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir  @TheEllenShow @Imaginedragons  @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: sejly03
tweet_created: 2015-02-21 08:06:51 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways on hold for 30 minutes &amp; counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: gotomaio
tweet_created: 2015-02-21 08:08:23 -0800
user_timezone: Quito
text:
@SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold.  Unacceptable!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: tannad2001
tweet_created: 2015-02-21 08:10:45 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Indydi5
tweet_created: 2015-02-21 08:11:24 -0800
tweet_location: Maryland
text:
@USAirways  ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer


airline_sentiment: negative
negativereason: longlines
airline: United
name: smallestnode
tweet_created: 2015-02-21 08:13:27 -0800
tweet_location: Boston, MA
text:
@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything.  Long lines!! #ua1523


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: arteriesrus
tweet_created: 2015-02-21 08:15:04 -0800
tweet_location: Salt Lake City
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during &gt;2 hr phone hold


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: thisismysound
tweet_created: 2015-02-21 08:15:13 -0800
tweet_location: DC
user_timezone: Quito
text:
@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight &amp; then Cancelled FlightLED IT. How can you fix this?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: CCW4253
tweet_created: 2015-02-21 08:15:23 -0800
text:
@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?


airline_sentiment: neutral
airline: US Airways
name: ThatLittleAnt
tweet_created: 2015-02-21 08:16:06 -0800
tweet_location: New Haven, CT
user_timezone: Eastern Time (US & Canada)
text:
@USAirways - what is your policy regarding large-size passengers who cannot fit into a single coach class seat?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: thisismysound
tweet_created: 2015-02-21 08:16:46 -0800
tweet_location: DC
user_timezone: Quito
text:
@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: les_gingem
tweet_created: 2015-02-21 08:16:51 -0800
text:
@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: rpgibson8589
tweet_created: 2015-02-21 08:17:08 -0800
tweet_location: Rochester NY
user_timezone: Eastern Time (US & Canada)
text:
@united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: donnieberaskow
tweet_created: 2015-02-21 08:20:03 -0800
tweet_location: Toronto, ON
user_timezone: Eastern Time (US & Canada)
text:
@USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: GoGirlKnows
tweet_created: 2015-02-21 08:20:50 -0800
user_timezone: Hawaii
text:
@united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: startupofme
tweet_created: 2015-02-21 08:20:52 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@united really needs to start upgrading their planes. No TVs &amp; then the "inflight wifi" is currently unavailable #UnitedAirlines


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: xscubascottiex
tweet_created: 2015-02-21 08:22:46 -0800
tweet_location: Ontario, Canada
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: owenmcstravick
tweet_created: 2015-02-21 08:24:51 -0800
tweet_location: UK
user_timezone: London
text:
@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: nickdawson
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-21 08:27:51 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: not_asteroid
tweet_created: 2015-02-21 08:29:29 -0800
user_timezone: Atlantic Time (Canada)
text:
@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: jrdnly
tweet_created: 2015-02-21 08:30:48 -0800
tweet_location: iPhone: 50.079998,14.441111
user_timezone: Eastern Time (US & Canada)
text:
@united on SFO-&gt;AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: slandail
tweet_created: 2015-02-21 08:31:30 -0800
tweet_location: Columbus, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?


airline_sentiment: positive
airline: Southwest
name: cpark_stories
tweet_created: 2015-02-21 08:33:37 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: SherzodGulamov
tweet_created: 2015-02-21 08:39:49 -0800
tweet_location: Washington DC, New York
text:
@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: jaredmooreski
tweet_created: 2015-02-21 08:42:15 -0800
text:
@JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: kenziemarie92
tweet_created: 2015-02-21 08:43:20 -0800
tweet_location: Egg Harbor, WI
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.


airline_sentiment: positive
airline: US Airways
name: ooglek
tweet_created: 2015-02-21 08:47:13 -0800
tweet_location: Falls Church, VA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80° in MoBay!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: observepeople
tweet_created: 2015-02-21 08:47:17 -0800
user_timezone: Eastern Time (US & Canada)
text:
@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee


airline_sentiment: positive
airline: Delta
name: princessmarapao
tweet_created: 2015-02-21 08:48:05 -0800
tweet_location: Virginia Beach, VA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb


airline_sentiment: positive
airline: Virgin America
name: Recessionista
tweet_created: 2015-02-21 08:48:13 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica Thanks for your great customer service today &amp; for helping me get all my travel sorted out!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: michaelroselle
tweet_created: 2015-02-21 08:48:59 -0800
tweet_location: Oklahoma City, OK
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour.


airline_sentiment: neutral
airline: United
name: SisterTristan
tweet_created: 2015-02-21 08:49:25 -0800
tweet_location: Ohio
user_timezone: Eastern Time (US & Canada)
text:
@united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today


airline_sentiment: neutral
airline: US Airways
name: DontenPhoto
tweet_created: 2015-02-21 08:53:51 -0800
tweet_location: Englewood, Florida
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http://t.co/TtLwZgIyAg


airline_sentiment: neutral
airline: Delta
name: EDTakeDown
tweet_created: 2015-02-21 08:53:54 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue my wife and I booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we DM conf#s


airline_sentiment: positive
airline: United
name: argrenier
tweet_created: 2015-02-21 08:55:55 -0800
tweet_location: Washington, D.C.
text:
@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: borknagar
tweet_created: 2015-02-21 08:59:06 -0800
tweet_location: chile
user_timezone: Santiago
text:
@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: dan_humboldt
tweet_created: 2015-02-21 08:59:33 -0800
text:
@SouthwestAir been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: SBBurkeJewelry
tweet_created: 2015-02-21 09:00:24 -0800
user_timezone: Quito
text:
@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
airline_sentiment_gold: negative
name: HDTeem
negativereason_gold: Customer Service Issue
tweet_created: 2015-02-21 09:00:37 -0800
tweet_location: Baton Rouge, LA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Shivener
tweet_created: 2015-02-21 09:03:08 -0800
user_timezone: Quito
text:
@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!


airline_sentiment: positive
airline: Southwest
name: amyvenezia
tweet_created: 2015-02-21 09:03:10 -0800
tweet_location: The Universe
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. &lt;3 #SWA #THANKYOU


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: SkipCohen
tweet_created: 2015-02-21 09:04:25 -0800
tweet_location: ÜT: 36.149602,-86.779693
user_timezone: Eastern Time (US & Canada)
text:
Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: MateoL13
tweet_created: 2015-02-21 09:05:57 -0800
tweet_location: KC
text:
@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled.  Need to get out there ASAP.


airline_sentiment: neutral
airline: US Airways
name: POnions
tweet_created: 2015-02-21 09:06:59 -0800
tweet_location: CT, USA
user_timezone: Central Time (US & Canada)
text:
@USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight?  #DoBetter


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: airtraffic01
tweet_created: 2015-02-21 09:10:10 -0800
tweet_location: Bushwood
text:
@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!


airline_sentiment: negative
negativereason: Lost Luggage
airline: Virgin America
name: RedSoxGirl1976
tweet_created: 2015-02-21 09:10:18 -0800
tweet_location: Somewhere outside of Fenway
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: Shivener
tweet_created: 2015-02-21 09:13:20 -0800
user_timezone: Quito
text:
@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: AnthonyLambkin
tweet_created: 2015-02-21 09:14:54 -0800
tweet_location: Nashville, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: TimothyJGill
tweet_created: 2015-02-21 09:15:46 -0800
tweet_location: Cleveland, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: CFCDarlene
tweet_coord: [25.08347991, -77.3225763]
tweet_created: 2015-02-21 09:20:03 -0800
user_timezone: Central Time (US & Canada)
text:
@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: NosihtamInc
tweet_created: 2015-02-21 09:20:53 -0800
tweet_location: Winnipeg, Manitoba
user_timezone: Central Time (US & Canada)
text:
@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: iamlaurencard
tweet_created: 2015-02-21 09:23:15 -0800
tweet_location: Aliso Viejo, CA
user_timezone: Pacific Time (US & Canada)
text:
.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: MateoL13
tweet_created: 2015-02-21 09:23:36 -0800
tweet_location: KC
text:
@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: AnnieBodyCanada
tweet_created: 2015-02-21 09:24:14 -0800
tweet_location: Ontario, Canada
user_timezone: Eastern Time (US & Canada)
text:
@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??


airline_sentiment: neutral
airline: Southwest
name: jenicalindy
tweet_created: 2015-02-21 09:26:23 -0800
tweet_location: Salt Lake City, UT
text:
@SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: gehandabare
tweet_created: 2015-02-21 09:27:07 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: your_ride_dear
tweet_created: 2015-02-21 09:27:53 -0800
tweet_location: ONTARIO CANADA
text:
@united no announcement re extra baggage, "find an empty bin" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: gngstout
tweet_created: 2015-02-21 09:32:13 -0800
tweet_location: SoMD
user_timezone: Eastern Time (US & Canada)
text:
@united Hate when I get bumped out of the seat I've selected (&amp; empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: davidgoodson71
tweet_created: 2015-02-21 09:34:22 -0800
text:
@SouthwestAir  when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: AnnaFreifeld
tweet_created: 2015-02-21 09:35:55 -0800
text:
@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: paul_e_jones
tweet_created: 2015-02-21 09:35:57 -0800
tweet_location: Apex, NC
user_timezone: Eastern Time (US & Canada)
text:
@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: NewsLadiesNeed
tweet_coord: [33.89638659, -84.33108377]
tweet_created: 2015-02-21 09:36:32 -0800
tweet_location: Atlanta
user_timezone: Eastern Time (US & Canada)
text:
@united Why do I still not have my bags? They arrived @10AM &amp;website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: ElFun
tweet_coord: [34.16721397, -118.3453091]
tweet_created: 2015-02-21 09:38:58 -0800
tweet_location: Burbank
user_timezone: Pacific Time (US & Canada)
text:
@USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: lorelleismith
tweet_created: 2015-02-21 09:39:58 -0800
tweet_location: Cleveland/Sandusky
text:
@usairways  this is ridiculous at CLT  and we missed our connecting flight because of a chuckhole  on runway??  #shameful (1/1)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: musiccityharp
tweet_created: 2015-02-21 09:42:10 -0800
tweet_location: Nashville/NYC
user_timezone: Central Time (US & Canada)
text:
@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: donnieberaskow
tweet_created: 2015-02-21 09:43:10 -0800
tweet_location: Toronto, ON
user_timezone: Eastern Time (US & Canada)
text:
@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!


airline_sentiment: negative
negativereason: longlines
airline: Delta
name: kaitlynrosati
tweet_created: 2015-02-21 09:43:27 -0800
tweet_location: CONCRETE JUNGLE
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: kaitlynrosati
tweet_created: 2015-02-21 09:43:59 -0800
tweet_location: CONCRETE JUNGLE
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: kaitlynrosati
tweet_created: 2015-02-21 09:44:28 -0800
tweet_location: CONCRETE JUNGLE
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: kaitlynrosati
tweet_created: 2015-02-21 09:45:13 -0800
tweet_location: CONCRETE JUNGLE
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: HPStorageGuy
tweet_created: 2015-02-21 09:48:04 -0800
tweet_location: Boise
user_timezone: Mountain Time (US & Canada)
text:
@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: arcairns
tweet_created: 2015-02-21 09:48:05 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: bizymom815
tweet_created: 2015-02-21 09:48:12 -0800
user_timezone: Quito
text:
@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude &amp; uncaring rep has now frozen my acct. can't print bdng pass!


airline_sentiment: positive
airline: Southwest
name: MRCSDPatrick
tweet_created: 2015-02-21 09:49:01 -0800
tweet_location: San Diego, Ca
text:
@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: The_Dan_Kelly
tweet_created: 2015-02-21 09:50:06 -0800
tweet_location: Earth
text:
@USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: halestorm62
tweet_created: 2015-02-21 09:52:17 -0800
user_timezone: Quito
text:
@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: drwebber
tweet_created: 2015-02-21 09:58:02 -0800
tweet_location: Chicago, IL
text:
@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml


airline_sentiment: neutral
airline: Southwest
name: mea80401
tweet_created: 2015-02-21 10:02:21 -0800
tweet_location: Colorado
text:
@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: hadAbadWeek
tweet_created: 2015-02-21 10:02:30 -0800
text:
@united send someone to the customer service counter in person. DIA concourse B across from gate B36a.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: bizymom815
tweet_created: 2015-02-21 10:05:31 -0800
user_timezone: Quito
text:
@JetBlue No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w/ JetBlue


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: BVSCAPE
tweet_created: 2015-02-21 10:05:33 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: DebbieJeanDavis
tweet_created: 2015-02-21 10:07:23 -0800
tweet_location: CT
user_timezone: Atlantic Time (Canada)
text:
@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jmwait
tweet_created: 2015-02-21 10:09:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
.@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: your_ride_dear
tweet_created: 2015-02-21 10:10:52 -0800
tweet_location: ONTARIO CANADA
text:
@united #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines


airline_sentiment: neutral
airline: Southwest
name: musiccargirl14
tweet_created: 2015-02-21 10:12:11 -0800
tweet_location: NH
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is 😢


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: NewsLadiesNeed
tweet_coord: [33.89611413, -84.33113356]
tweet_created: 2015-02-21 10:12:14 -0800
tweet_location: Atlanta
user_timezone: Eastern Time (US & Canada)
text:
@united 14 hours after landing in #ATL &amp; I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: sejly03
tweet_created: 2015-02-21 10:14:27 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... 😑😩 http://t.co/Cm4roIypc2


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: lj_verde
tweet_created: 2015-02-21 10:14:54 -0800
tweet_location: DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: lj_verde
tweet_created: 2015-02-21 10:16:31 -0800
tweet_location: DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail


airline_sentiment: positive
airline: United
name: SeanFedorko
tweet_created: 2015-02-21 10:16:54 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: SeanFedorko
tweet_created: 2015-02-21 10:18:36 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: CamiCorreaBal
tweet_created: 2015-02-21 10:19:12 -0800
user_timezone: Bogota
text:
@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please


airline_sentiment: negative
negativereason: Late Flight
airline: Virgin America
name: stephenasilverm
tweet_created: 2015-02-21 10:22:54 -0800
text:
@VirginAmerica What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?


airline_sentiment: positive
airline: Virgin America
name: ninjasistah
tweet_created: 2015-02-21 10:22:57 -0800
tweet_location: Massachusetts
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: igdaloff
tweet_created: 2015-02-21 10:24:12 -0800
tweet_location: New York, NY
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: CamiCorreaBal
tweet_created: 2015-02-21 10:24:24 -0800
user_timezone: Bogota
text:
@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us 😞 please we need That baggage


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: darcqhorse
tweet_created: 2015-02-21 10:24:54 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: itsEiBE
tweet_created: 2015-02-21 10:26:19 -0800
tweet_location: Lost In The Ether
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: JoeSchmuck
tweet_created: 2015-02-21 10:26:31 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole..


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jsanner2
tweet_created: 2015-02-21 10:29:33 -0800
text:
@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem...


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Waveruprecht24
tweet_created: 2015-02-21 10:31:03 -0800
text:
@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!


airline_sentiment: positive
airline: Virgin America
name: EleonoraKaras
tweet_created: 2015-02-21 10:31:11 -0800
tweet_location: New York
text:
@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: SportsLoverofNY
tweet_created: 2015-02-21 10:31:17 -0800
text:
@USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: ItsDTruth
tweet_created: 2015-02-21 10:34:16 -0800
tweet_location: North Texas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: rutty1221
tweet_created: 2015-02-21 10:35:13 -0800
tweet_location: San Diego, CA
text:
@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: katieaune
tweet_created: 2015-02-21 10:36:32 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: KristenRuybal
tweet_created: 2015-02-21 10:37:24 -0800
text:
@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: Tweeter_mom_
tweet_created: 2015-02-21 10:38:16 -0800
tweet_location: Florida
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.


airline_sentiment: neutral
airline: Southwest
name: __betrayal
tweet_created: 2015-02-21 10:39:08 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: Tweeter_mom_
tweet_created: 2015-02-21 10:40:01 -0800
tweet_location: Florida
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Bad enough that there is no seat assigned he's  seating at an exit seat and a male flight attendant removes him from there


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: Tweeter_mom_
tweet_created: 2015-02-21 10:41:40 -0800
tweet_location: Florida
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: 2533107724Paul
tweet_created: 2015-02-21 10:41:49 -0800
tweet_location: Gig Harbor
text:
@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: stacymichael14
tweet_created: 2015-02-21 10:44:56 -0800
text:
@SouthwestAir  the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: Tweeter_mom_
tweet_created: 2015-02-21 10:45:04 -0800
tweet_location: Florida
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.


airline_sentiment: neutral
airline: Southwest
name: stacymichael14
tweet_created: 2015-02-21 10:45:52 -0800
text:
@SouthwestAir now flight is book and I have to fly standby if they will allow me to check in before the flight takes off


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: ClaudOakeshott
tweet_created: 2015-02-21 10:46:35 -0800
tweet_location: Washington DC
text:
@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time &amp; you've given our seats away? Seriously??


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: aushianya
tweet_created: 2015-02-21 10:48:00 -0800
text:
@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Jason_Penix
tweet_created: 2015-02-21 10:48:24 -0800
tweet_location: Indiana...Our Indiana
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: DianaGo144
tweet_created: 2015-02-21 10:49:04 -0800
tweet_location: NYC & SEAsia
user_timezone: Eastern Time (US & Canada)
text:
@united I'm on snowy roads to BWI. I Just called MileagePlus &amp; told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: sgodsay
tweet_created: 2015-02-21 10:49:15 -0800
tweet_location: Roxbury Crossing, MA
user_timezone: Quito
text:
@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Andieeejo
tweet_created: 2015-02-21 10:53:09 -0800
text:
@SouthwestAir 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jaretgordon
tweet_created: 2015-02-21 10:53:13 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: RCAther10
tweet_created: 2015-02-21 10:53:32 -0800
tweet_location: Littleton, CO
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour


airline_sentiment: positive
airline: Virgin America
name: miaerolinea
tweet_created: 2015-02-21 10:54:11 -0800
tweet_location: Worldwide
user_timezone: Caracas
text:
Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: Tweeter_mom_
tweet_created: 2015-02-21 10:54:13 -0800
tweet_location: Florida
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: joesanchezr
tweet_created: 2015-02-21 10:55:16 -0800
tweet_location: Toronto, Canada
user_timezone: Eastern Time (US & Canada)
text:
@united What a really GREAT &amp; FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy)


airline_sentiment: neutral
airline: Southwest
name: SebastianAC
tweet_created: 2015-02-21 10:56:27 -0800
tweet_location: Philadelphia, PA
user_timezone: Quito
text:
@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Andrewc11776
tweet_created: 2015-02-21 10:58:25 -0800
tweet_location: NJ
user_timezone: Eastern Time (US & Canada)
text:
@united Great!  I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: beychok
tweet_created: 2015-02-21 10:58:39 -0800
tweet_location: Washington DC
user_timezone: Central Time (US & Canada)
text:
@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral.  This is pathetic.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: CheoGA
tweet_created: 2015-02-21 11:00:04 -0800
text:
@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: sgodsay
tweet_created: 2015-02-21 11:02:13 -0800
tweet_location: Roxbury Crossing, MA
user_timezone: Quito
text:
@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: RussPJohn
tweet_created: 2015-02-21 11:05:10 -0800
tweet_location: NOLA Reb
user_timezone: Eastern Time (US & Canada)
text:
@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: lorelleismith
tweet_created: 2015-02-21 11:05:36 -0800
tweet_location: Cleveland/Sandusky
text:
@USAirways rebooked me after i missed my flight..never called me and i didnt check my email.  I (cont) http://t.co/uTfDhxa8pU


airline_sentiment: neutral
airline: Delta
name: Farehack
tweet_created: 2015-02-21 11:06:18 -0800
text:
@jetblue @viraltech creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data ;)


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: aluapekank
tweet_created: 2015-02-21 11:06:24 -0800
text:
@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: dmb41shows
tweet_created: 2015-02-21 11:06:46 -0800
tweet_location: Pursuit of Happiness
user_timezone: Hawaii
text:
@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: taylor_nacci
tweet_coord: [26.52778866, -81.75533052]
tweet_created: 2015-02-21 11:07:29 -0800
tweet_location: 10/5/13
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: jamiemager
tweet_created: 2015-02-21 11:09:22 -0800
text:
@SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: EAFiedler
tweet_created: 2015-02-21 11:09:40 -0800
tweet_location: Philly
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour.


airline_sentiment: neutral
airline: US Airways
name: YoungBBE3
tweet_created: 2015-02-21 11:10:24 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: AngelikaGiatras
tweet_created: 2015-02-21 11:11:36 -0800
tweet_location: Chicago, IL
user_timezone: Eastern Time (US & Canada)
text:
@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: rena_lea
tweet_coord: [40.73074756, -73.95248962]
tweet_created: 2015-02-21 11:12:56 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference.


airline_sentiment: neutral
airline: United
name: jsmithers
tweet_created: 2015-02-21 11:13:54 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@united I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :)


airline_sentiment: negative
negativereason: longlines
airline: United
name: RussPJohn
tweet_created: 2015-02-21 11:14:09 -0800
tweet_location: NOLA Reb
user_timezone: Eastern Time (US & Canada)
text:
@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected &amp; appointed hacks http://t.co/kKEDjNRTWo”


airline_sentiment: positive
airline: United
name: PierreSchmit
tweet_created: 2015-02-21 11:15:39 -0800
tweet_location: Rixensart, Belgium
user_timezone: Brussels
text:
@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: marynevis
tweet_created: 2015-02-21 11:15:42 -0800
tweet_location: Beautiful Stockton, CA
user_timezone: Pacific Time (US & Canada)
text:
@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: CheoGA
tweet_created: 2015-02-21 11:23:12 -0800
text:
@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: ChiefTimFitch
tweet_created: 2015-02-21 11:23:52 -0800
tweet_location: St. Louis, Missouri USA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.


airline_sentiment: neutral
airline: United
name: reccewife
tweet_created: 2015-02-21 11:24:17 -0800
tweet_location: Kingston, Canada
user_timezone: Mountain Time (US & Canada)
text:
@united I will. I have to get to Bangkok. I have just 17 days to spend with my husband in his mid deployment leave. Like to get there asap


airline_sentiment: neutral
airline: Southwest
name: RCAther10
tweet_created: 2015-02-21 11:26:14 -0800
tweet_location: Littleton, CO
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket &amp; buying a replacement online?


airline_sentiment: neutral
airline: Southwest
name: joshkmm
tweet_created: 2015-02-21 11:28:06 -0800
tweet_location: Kansas City, KS
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: RaulFNYC
tweet_created: 2015-02-21 11:29:24 -0800
tweet_location: GLOBAL CITIZEN
user_timezone: Atlantic Time (Canada)
text:
@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: ERHinman
tweet_created: 2015-02-21 11:31:44 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: Coco__Bee
tweet_created: 2015-02-21 11:35:09 -0800
tweet_location: Bay Area
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek


airline_sentiment: positive
airline: United
name: marynevis
tweet_created: 2015-02-21 11:35:21 -0800
tweet_location: Beautiful Stockton, CA
user_timezone: Pacific Time (US & Canada)
text:
@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.


airline_sentiment: neutral
airline: Southwest
name: johnpneedham
tweet_coord: [29.6526846, -95.2787367]
tweet_created: 2015-02-21 11:36:18 -0800
tweet_location: Spring, TX, Chicago and others
text:
@SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: ankitgulati
tweet_created: 2015-02-21 11:37:36 -0800
tweet_location: charlotte, north carolina
user_timezone: Central Time (US & Canada)
text:
@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: ejhart6
tweet_created: 2015-02-21 11:38:36 -0800
tweet_location: Fullerton, CA
text:
@JetBlue Love your airline...hate your website.  Just tried to book 2 tickets (1 w miles, 1 w/out).  Absolute joke.   Needs a lot of work!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: marynevis
tweet_created: 2015-02-21 11:38:46 -0800
tweet_location: Beautiful Stockton, CA
user_timezone: Pacific Time (US & Canada)
text:
@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jenkulp
tweet_created: 2015-02-21 11:39:41 -0800
tweet_location: Washington, DC
text:
@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: sgodsay
tweet_created: 2015-02-21 11:40:21 -0800
tweet_location: Roxbury Crossing, MA
user_timezone: Quito
text:
@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service.


airline_sentiment: positive
airline: US Airways
name: MichelleFilling
tweet_created: 2015-02-21 11:40:56 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice


airline_sentiment: positive
airline: US Airways
name: culvert
tweet_created: 2015-02-21 11:41:42 -0800
tweet_location: Miami, Fla
user_timezone: Eastern Time (US & Canada)
text:
@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: emilyalester
tweet_created: 2015-02-21 11:45:12 -0800
tweet_location: washington, d.c.
user_timezone: Quito
text:
@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr


airline_sentiment: positive
airline: Virgin America
name: carlos89178
tweet_created: 2015-02-21 11:45:41 -0800
text:
@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: BVSCAPE
tweet_created: 2015-02-21 11:46:17 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: cbuswolf
tweet_created: 2015-02-21 11:47:14 -0800
text:
@SouthwestAir  placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?


airline_sentiment: positive
airline: Delta
name: Cau3cau3
tweet_created: 2015-02-21 11:47:33 -0800
text:
@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!


airline_sentiment: positive
airline: Delta
name: ItsLaLoca
tweet_created: 2015-02-21 11:48:20 -0800
tweet_location: ÜT: 27.947395,-82.215546
user_timezone: Eastern Time (US & Canada)
text:
Thank U 😘 “@JetBlue: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)”


airline_sentiment: positive
airline: Virgin America
name: carlos89178
tweet_created: 2015-02-21 11:49:53 -0800
text:
@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj


airline_sentiment: positive
airline: Southwest
name: Tyler226
tweet_created: 2015-02-21 11:53:40 -0800
tweet_location: Beverly Hills, CA 90212
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: shphotographydc
tweet_created: 2015-02-21 11:53:48 -0800
tweet_location: dc
text:
@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: sejly03
tweet_created: 2015-02-21 11:53:51 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Matt_Gerlach
tweet_created: 2015-02-21 11:54:01 -0800
tweet_location: ÜT: 43.106744,-76.14949
user_timezone: Eastern Time (US & Canada)
text:
@USAirways  in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: RaulFNYC
tweet_created: 2015-02-21 11:54:29 -0800
tweet_location: GLOBAL CITIZEN
user_timezone: Atlantic Time (Canada)
text:
@USAirways I called twice the recording says that it has being delivered to my apt but it is not here ?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: propsonline
tweet_created: 2015-02-21 11:55:01 -0800
tweet_location: California, USA
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...


airline_sentiment: positive
airline: Delta
name: ejhart6
tweet_created: 2015-02-21 11:55:11 -0800
tweet_location: Fullerton, CA
text:
@JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!


airline_sentiment: positive
airline: Delta
name: Destructiff
tweet_created: 2015-02-21 11:56:32 -0800
tweet_location: NYC
user_timezone: Atlantic Time (Canada)
text:
@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age &amp; I said 30. We giggled. #goodgenes #ilookyoung


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: propsonline
tweet_created: 2015-02-21 11:56:47 -0800
tweet_location: California, USA
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: aroundsville
tweet_created: 2015-02-21 11:58:52 -0800
text:
@SouthwestAir very confusing to receive "your trip is around the corner!" email when I already Cancelled Flightled the flight


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: brandonmajor
tweet_created: 2015-02-21 11:59:08 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: BVSCAPE
tweet_created: 2015-02-21 11:59:14 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Chris_5Thompson
tweet_created: 2015-02-21 12:00:37 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: like_a_toaster
tweet_created: 2015-02-21 12:01:47 -0800
tweet_location: St. Louis
user_timezone: Central Time (US & Canada)
text:
@southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: SomuchWhit
tweet_created: 2015-02-21 12:02:07 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united is not a company that values it's customer &amp; after reading tweets to them I'm not the only one who feels that way #lostmybusiness


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ThatsVy
tweet_created: 2015-02-21 12:02:09 -0800
tweet_location: SoCal
user_timezone: Pacific Time (US & Canada)
text:
@United my flight from MCO has been delayed &amp; scheduled to arrive after my connection departs. What options do I have?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: courtnush
tweet_created: 2015-02-21 12:03:38 -0800
tweet_location: Downtown Phoenix (#dtphx), AZ
text:
@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: MathieuChauve
tweet_created: 2015-02-21 12:03:59 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?


airline_sentiment: neutral
airline: Southwest
name: YahooSchwab
tweet_created: 2015-02-21 12:04:26 -0800
tweet_location: Denver
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: zslick99
tweet_created: 2015-02-21 12:04:47 -0800
text:
@SouthwestAir why are the ticketing lines in Las Vegas so unorganized??  Mass craziness. Half of the ticketing stations unmanned.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: luko
tweet_created: 2015-02-21 12:05:03 -0800
tweet_location: Pittsburgh
user_timezone: Quito
text:
@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days


airline_sentiment: neutral
airline: Southwest
name: jaretgordon
tweet_created: 2015-02-21 12:08:02 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir can u follow so I can DM a confirmation number I need confirmed to Cancelled Flight?
I will call to confirm Monday for refund


airline_sentiment: neutral
airline: United
name: AndrewMcDublin
tweet_created: 2015-02-21 12:09:08 -0800
text:
@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: BernardLeCroix
tweet_created: 2015-02-21 12:09:44 -0800
tweet_location: Providence, RI
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled.


airline_sentiment: neutral
airline: Southwest
name: jdbuller
tweet_created: 2015-02-21 12:12:12 -0800
tweet_location: Chicagoland
text:
@SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas  @LASairport http://t.co/2IR7ynMBdU


airline_sentiment: neutral
airline: Delta
name: RozFortuna
tweet_created: 2015-02-21 12:16:05 -0800
tweet_location: Mannahatta
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue so yesterday a flight I wanted to Chicago was on sale within my points range and today it isn't. Any way you guys can still honor


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: billskutch
tweet_created: 2015-02-21 12:17:29 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways #Unbelievable that for 2 consecutive days I can't get through to a person.  On hold over 2 hours and still going


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: beekaytulsa
tweet_created: 2015-02-21 12:17:56 -0800
tweet_location: Flyover country
user_timezone: Central Time (US & Canada)
text:
@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: aaronkurlander
tweet_created: 2015-02-21 12:18:51 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: POnions
tweet_created: 2015-02-21 12:21:57 -0800
tweet_location: CT, USA
user_timezone: Central Time (US & Canada)
text:
@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane.  #DoBetter


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: BernardLeCroix
tweet_created: 2015-02-21 12:23:07 -0800
tweet_location: Providence, RI
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: aaronkurlander
tweet_created: 2015-02-21 12:23:36 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: hamiltos777
tweet_created: 2015-02-21 12:24:52 -0800
tweet_location: Douglas, MA
text:
@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: WSlough
tweet_coord: [38.94291482, -77.44870496]
tweet_created: 2015-02-21 12:27:05 -0800
tweet_location: Richmond, VA
text:
@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: hadAbadWeek
tweet_created: 2015-02-21 12:27:35 -0800
text:
@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: hadAbadWeek
tweet_created: 2015-02-21 12:28:32 -0800
text:
@united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: polkj71
tweet_created: 2015-02-21 12:29:52 -0800
text:
@united hello I am flying first class and am behind 20 people on zone 1!!!!!  Pls pass on to app dept - you should board 1st class first


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: c4pyro
tweet_created: 2015-02-21 12:30:14 -0800
text:
@united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: delal
tweet_created: 2015-02-21 12:30:35 -0800
tweet_location: Salt Lake City, Utah
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!


airline_sentiment: neutral
airline: Southwest
name: LIMacArthur
tweet_created: 2015-02-21 12:30:37 -0800
tweet_location: Ronkonkoma, NY
user_timezone: Quito
text:
@SouthwestAir and @USAirways have Cancelled Flightled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: EflemmEric
tweet_created: 2015-02-21 12:30:44 -0800
text:
@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: elmoray
tweet_created: 2015-02-21 12:32:57 -0800
tweet_location: Forest Grove, OR
user_timezone: Pacific Time (US & Canada)
text:
@united thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: smithnr
tweet_created: 2015-02-21 12:33:44 -0800
tweet_location: 31.790466, -85.971558
user_timezone: Central Time (US & Canada)
text:
@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta


airline_sentiment: neutral
airline: Southwest
name: tausdad
tweet_created: 2015-02-21 12:35:25 -0800
tweet_location: Denver, CO, USA
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!


airline_sentiment: positive
airline: Southwest
name: DrMikeDevlin
tweet_created: 2015-02-21 12:36:43 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW


airline_sentiment: positive
airline: United
name: elmoray
tweet_created: 2015-02-21 12:37:57 -0800
tweet_location: Forest Grove, OR
user_timezone: Pacific Time (US & Canada)
text:
@united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: POnions
tweet_created: 2015-02-21 12:38:48 -0800
tweet_location: CT, USA
user_timezone: Central Time (US & Canada)
text:
@USAirways  And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: bokkagroup
tweet_created: 2015-02-21 12:39:16 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir @CallMeStanley7 And bring back the "Agent will call you back..." feature. Why was that ever discontinued???


airline_sentiment: neutral
airline: United
name: setfive
tweet_created: 2015-02-21 12:39:49 -0800
tweet_location: Central Sq. Cambridge, MA
user_timezone: Eastern Time (US & Canada)
text:
@united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: bsjuts
tweet_created: 2015-02-21 12:40:11 -0800
tweet_location: Nebraska
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: Swindonsays
tweet_coord: [40.64573089, -73.77655727]
tweet_created: 2015-02-21 12:40:53 -0800
user_timezone: Amsterdam
text:
@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: beachluvr104
tweet_created: 2015-02-21 12:42:38 -0800
user_timezone: Atlantic Time (Canada)
text:
@JetBlue quick ? Why is a person traveling w  a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: BernardLeCroix
tweet_created: 2015-02-21 12:44:02 -0800
tweet_location: Providence, RI
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: floatingatoll
tweet_created: 2015-02-21 12:44:32 -0800
tweet_location: Silicon Valley, California
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica your mobile site is broken, shows 
"{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points", won't let me checkin


airline_sentiment: neutral
airline: Virgin America
name: floatingatoll
tweet_created: 2015-02-21 12:45:25 -0800
tweet_location: Silicon Valley, California
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight


airline_sentiment: positive
airline: Southwest
name: polaroiddragons
tweet_created: 2015-02-21 12:45:45 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: WikeMK
tweet_created: 2015-02-21 12:46:11 -0800
tweet_location: washington, dc
user_timezone: Eastern Time (US & Canada)
text:
@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: venkatesh_cr
tweet_created: 2015-02-21 12:48:09 -0800
tweet_location: Austin Texas
user_timezone: Central Time (US & Canada)
text:
@JetBlue I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: NoelArtiles
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-21 12:48:31 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: heroestoheroes
tweet_created: 2015-02-21 12:50:21 -0800
tweet_location: Fort Lee, NJ
text:
@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!


airline_sentiment: neutral
airline: US Airways
name: SSGV
tweet_created: 2015-02-21 12:50:38 -0800
tweet_location: Kokomo, IN
text:
@USAirways, can't control weather/flight attendant.Can control this-green ACU bag, 1.5 hrs &amp; counting! Yep that's me! http://t.co/0jUtCDRLjl


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: AugmentReality_
tweet_created: 2015-02-21 12:51:33 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: KaiserRolls
tweet_created: 2015-02-21 12:53:17 -0800
tweet_location: Arizona
user_timezone: Arizona
text:
@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: MistakeCakeJake
tweet_created: 2015-02-21 12:54:58 -0800
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: POnions
tweet_created: 2015-02-21 12:55:49 -0800
tweet_location: CT, USA
user_timezone: Central Time (US & Canada)
text:
@USAirways what am I paying you $275 for?   Fly the damn plane!  Not one announcement from the crew.  Let me know how you wanna refund me.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: JoeSchmuck
tweet_created: 2015-02-21 12:56:38 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: heroestoheroes
tweet_created: 2015-02-21 12:58:44 -0800
tweet_location: Fort Lee, NJ
text:
@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond


airline_sentiment: neutral
airline: United
name: nyc2theworld
tweet_created: 2015-02-21 12:59:12 -0800
tweet_location: One of the C-gates at EWR.
user_timezone: Eastern Time (US & Canada)
text:
@united since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?


airline_sentiment: positive
airline: United
name: PalenMcDermott
tweet_created: 2015-02-21 13:02:53 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: afbillings
tweet_created: 2015-02-21 13:04:02 -0800
tweet_location: Charlotte, NC
text:
@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: MarciDunnagan
tweet_created: 2015-02-21 13:05:16 -0800
tweet_location: Boston, MA
user_timezone: Hawaii
text:
@USAirways   my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: LisaKothari
tweet_created: 2015-02-21 13:06:07 -0800
tweet_location: Seattle WA
user_timezone: Pacific Time (US & Canada)
text:
@united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: POnions
tweet_created: 2015-02-21 13:06:44 -0800
tweet_location: CT, USA
user_timezone: Central Time (US & Canada)
text:
@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?


airline_sentiment: positive
airline: US Airways
name: Tom4719
tweet_created: 2015-02-21 13:07:34 -0800
tweet_location: West Des Moines, IA
user_timezone: Central Time (US & Canada)
text:
@USAirways  big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked


airline_sentiment: positive
airline: Delta
name: PGAShowAndrew
tweet_coord: [41.05811177, -73.53637216]
tweet_created: 2015-02-21 13:07:57 -0800
tweet_location: Stamford, CT
user_timezone: Eastern Time (US & Canada)
text:
Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad
@JetBlue


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: cryfshr
tweet_created: 2015-02-21 13:08:55 -0800
tweet_location: America
text:
@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: POnions
tweet_created: 2015-02-21 13:09:04 -0800
tweet_location: CT, USA
user_timezone: Central Time (US & Canada)
text:
@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight.  Bunch of idiots work for this airline.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Lozano_dc
tweet_created: 2015-02-21 13:10:02 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: RyanDuncanPT
tweet_created: 2015-02-21 13:10:07 -0800
tweet_location: St. Louis, MO
user_timezone: Central Time (US & Canada)
text:
.@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: tbuccheri
tweet_created: 2015-02-21 13:10:14 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing..


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: inspiration4ppl
tweet_created: 2015-02-21 13:10:33 -0800
tweet_location: 명동서식 37.56638,126.984994
user_timezone: Seoul
text:
@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jamiemager
tweet_created: 2015-02-21 13:10:52 -0800
text:
@SouthwestAir is Flight 3113 OMA&gt;DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: venkatesh_cr
tweet_created: 2015-02-21 13:11:26 -0800
tweet_location: Austin Texas
user_timezone: Central Time (US & Canada)
text:
@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: POnions
tweet_created: 2015-02-21 13:12:06 -0800
tweet_location: CT, USA
user_timezone: Central Time (US & Canada)
text:
@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal.  #DoBetter @UsAirwaysSuck


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: LisaKothari
tweet_coord: [37.61761896, -122.39164663]
tweet_created: 2015-02-21 13:13:25 -0800
tweet_location: Seattle WA
user_timezone: Pacific Time (US & Canada)
text:
@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, "not with my hands!" #badservice


airline_sentiment: neutral
airline: Delta
name: Markjeffries1
tweet_created: 2015-02-21 13:14:34 -0800
tweet_location: 40.741909,-73.997189
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http://t.co/ufyxXkIsa3


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: SomuchWhit
tweet_created: 2015-02-21 13:14:53 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: SenseofFamily
tweet_created: 2015-02-21 13:16:03 -0800
tweet_location: Central Ohio
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: SomuchWhit
tweet_created: 2015-02-21 13:16:08 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: MeganStorey415
tweet_created: 2015-02-21 13:16:30 -0800
text:
@united ruined my day &amp; start trip SFO to GIG. both legs changed, lost my paid upgrade &amp; 200 1st class seat &amp; moved me from Econ + to Econ


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: LindsaySweeting
tweet_created: 2015-02-21 13:19:08 -0800
tweet_location: Asheville, NC
user_timezone: Central Time (US & Canada)
text:
@USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: kelleynandrew
tweet_created: 2015-02-21 13:19:55 -0800
text:
@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: LindsaySweeting
tweet_created: 2015-02-21 13:19:55 -0800
tweet_location: Asheville, NC
user_timezone: Central Time (US & Canada)
text:
@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: AdamJBerry
tweet_created: 2015-02-21 13:20:40 -0800
tweet_location: Provincetown Ma
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: LindsaySweeting
tweet_created: 2015-02-21 13:22:42 -0800
tweet_location: Asheville, NC
user_timezone: Central Time (US & Canada)
text:
@USAirways This is ridiculous. You delayed my husband's flights &amp; made him miss his connection. Told him to leave his bags. Sent him (1/3)


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: LindsaySweeting
tweet_created: 2015-02-21 13:24:12 -0800
tweet_location: Asheville, NC
user_timezone: Central Time (US & Canada)
text:
@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: thebadvillain
tweet_created: 2015-02-21 13:26:24 -0800
text:
@united great job losing one of my six bags on a direct flight.  Don't know how you manage to do it.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: pongchmp
tweet_created: 2015-02-21 13:27:22 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: jojo929
tweet_created: 2015-02-21 13:27:59 -0800
text:
@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: heroestoheroes
tweet_created: 2015-02-21 13:28:39 -0800
tweet_location: Fort Lee, NJ
text:
@SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?


airline_sentiment: negative
negativereason: Late Flight
airline: Virgin America
name: wmrrock
tweet_created: 2015-02-21 13:28:49 -0800
tweet_location: CT
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: ABBaitCo
tweet_created: 2015-02-21 13:31:14 -0800
tweet_location: Bethlehem, PA
user_timezone: Eastern Time (US & Canada)
text:
@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: abbeymcole
tweet_created: 2015-02-21 13:31:27 -0800
tweet_location: Kansas City
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: contimike
tweet_created: 2015-02-21 13:31:34 -0800
tweet_location: New York, sort of!
text:
@JetBlue I would like to send an email to Lost and Found at JetBlue JFK; I spoke to them this morning but cannot drive their today.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: US Airways
name: karsonbobbi
tweet_created: 2015-02-21 13:33:54 -0800
tweet_location: Knoxville, TN
user_timezone: Indiana (East)
text:
@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: SSGV
tweet_created: 2015-02-21 13:34:01 -0800
tweet_location: Kokomo, IN
text:
@USAirways, another hour gone &amp; they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: LindsaySweeting
tweet_created: 2015-02-21 13:34:42 -0800
tweet_location: Asheville, NC
user_timezone: Central Time (US & Canada)
text:
@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: jorge_guajardo
tweet_created: 2015-02-21 13:34:48 -0800
tweet_location: Washington, DC
user_timezone: Alaska
text:
@united I fly @AmericanAir normally.  This doesn't happen to me with them.  I'll let your flyers provide their own feedback. Thank you.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Tom_Fili
tweet_created: 2015-02-21 13:34:49 -0800
tweet_location: Havertown, Pa.
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: NoahLocke
tweet_created: 2015-02-21 13:36:05 -0800
tweet_location: Madison, WI
user_timezone: Pacific Time (US & Canada)
text:
@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.


airline_sentiment: positive
airline: United
name: PalenMcDermott
tweet_created: 2015-02-21 13:37:09 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Keels2515
tweet_created: 2015-02-21 13:38:19 -0800
tweet_location: Raleigh, NC
user_timezone: Eastern Time (US & Canada)
text:
@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: tlwbarnett
tweet_created: 2015-02-21 13:39:52 -0800
tweet_location: Lockport, NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF


airline_sentiment: positive
airline: Virgin America
name: rtw4
tweet_created: 2015-02-21 13:41:02 -0800
tweet_location: Natick, MA, USA
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Tom_Fili
tweet_created: 2015-02-21 13:42:48 -0800
tweet_location: Havertown, Pa.
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with


airline_sentiment: neutral
airline: US Airways
name: PinkBird
tweet_created: 2015-02-21 13:43:06 -0800
user_timezone: Mountain Time (US & Canada)
text:
@USAirways this very pregnant lady's hoping &amp;praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: Marc_keting
tweet_created: 2015-02-21 13:46:49 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: MaxAtchity
tweet_created: 2015-02-21 13:47:12 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: OthalieGraham
tweet_coord: [39.90000449, -75.20693516]
tweet_created: 2015-02-21 13:48:52 -0800
text:
@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: MichaelBorakove
tweet_created: 2015-02-21 13:49:44 -0800
text:
@JetBlue It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: MeganStorey415
tweet_created: 2015-02-21 13:50:02 -0800
text:
@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: school_tales
tweet_created: 2015-02-21 13:50:08 -0800
tweet_location: midwest and sometimes Spain
text:
@united yep—used that twice; no case id numbers assigned; just tried it again-get screen that says, “thank you for submitting your request”


airline_sentiment: positive
airline: United
name: PalenMcDermott
tweet_created: 2015-02-21 13:50:18 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: MeganStorey415
tweet_created: 2015-02-21 13:51:51 -0800
text:
@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?


airline_sentiment: positive
airline: Virgin America
name: BigRichTexasPam
tweet_coord: [32.84359605, -96.84910929]
tweet_created: 2015-02-21 13:52:02 -0800
tweet_location: FREE ADVICE!
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: TimBouhour
tweet_created: 2015-02-21 13:52:37 -0800
tweet_location: Raleigh, NC
text:
@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: MeganStorey415
tweet_created: 2015-02-21 13:52:45 -0800
text:
@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.


airline_sentiment: positive
airline: US Airways
name: MattMuskrat
tweet_created: 2015-02-21 13:52:48 -0800
text:
@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: scoobydoo9749
tweet_coord: [39.1799094, -76.6709767]
tweet_created: 2015-02-21 13:55:09 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: rosenrj
tweet_created: 2015-02-21 13:55:56 -0800
text:
@JetBlue making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel


airline_sentiment: neutral
airline: Southwest
name: dragons_arelife
tweet_created: 2015-02-21 13:56:23 -0800
tweet_location: City of Angels
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: Marc_keting
tweet_created: 2015-02-21 13:57:20 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: javierfigueroa
tweet_created: 2015-02-21 13:59:11 -0800
tweet_location: 33027
user_timezone: Eastern Time (US & Canada)
text:
@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: coreysexson
tweet_created: 2015-02-21 14:00:09 -0800
tweet_location: Indianapolis
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: VenessaFaith
tweet_created: 2015-02-21 14:01:00 -0800
tweet_location: Rochester, NY
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: Shugnussy
tweet_created: 2015-02-21 14:02:24 -0800
tweet_location: Liberty Lake, WA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: rosenrj
tweet_created: 2015-02-21 14:02:55 -0800
text:
@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: yajur
tweet_created: 2015-02-21 14:04:14 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW


airline_sentiment: positive
airline: US Airways
name: MichelleFilling
tweet_created: 2015-02-21 14:04:52 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: ABBaitCo
tweet_created: 2015-02-21 14:04:53 -0800
tweet_location: Bethlehem, PA
user_timezone: Eastern Time (US & Canada)
text:
@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection


airline_sentiment: positive
airline: Southwest
name: suezquesteen
tweet_created: 2015-02-21 14:09:29 -0800
tweet_location: Murfreesboro, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks.  Thanks!


airline_sentiment: positive
airline: United
name: KristinMcNeil
tweet_created: 2015-02-21 14:10:14 -0800
tweet_location: Minnesota, USA
user_timezone: Central Time (US & Canada)
text:
@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Shugnussy
tweet_created: 2015-02-21 14:10:38 -0800
tweet_location: Liberty Lake, WA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: MyGuitarSS
tweet_created: 2015-02-21 14:11:00 -0800
user_timezone: Quito
text:
@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: scoobydoo9749
tweet_coord: [39.1799072, -76.6704455]
tweet_created: 2015-02-21 14:12:23 -0800
tweet_location: Tallahassee, FL
user_timezone: America/Chicago
text:
@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: MichaelMontero
tweet_created: 2015-02-21 14:12:34 -0800
tweet_location: Brooklyn, New York
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?


airline_sentiment: positive
airline: United
name: jcharvardapp
tweet_created: 2015-02-21 14:12:46 -0800
user_timezone: Atlantic Time (Canada)
text:
@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations


airline_sentiment: positive
airline: US Airways
name: PinkBird
tweet_created: 2015-02-21 14:13:08 -0800
user_timezone: Mountain Time (US & Canada)
text:
@USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed...


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: annemoriarity
tweet_created: 2015-02-21 14:15:09 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: jcharvardapp
tweet_created: 2015-02-21 14:15:32 -0800
user_timezone: Atlantic Time (Canada)
text:
@united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: desh9583
tweet_created: 2015-02-21 14:15:53 -0800
text:
@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: duhhhLilah
tweet_created: 2015-02-21 14:16:16 -0800
tweet_location: New Orleans
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: jcharvardapp
tweet_created: 2015-02-21 14:16:42 -0800
user_timezone: Atlantic Time (Canada)
text:
@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: nicc1217
tweet_created: 2015-02-21 14:17:40 -0800
tweet_location: Boston MA
user_timezone: Central Time (US & Canada)
text:
@united how long does it take to get a response from your customer service about a complaint done through email?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: juicereddi
tweet_created: 2015-02-21 14:18:21 -0800
tweet_location: New York
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??


airline_sentiment: neutral
airline: US Airways
name: sarahtinvt
tweet_created: 2015-02-21 14:20:00 -0800
user_timezone: Quito
text:
@USAirways need seat assignments for one leg of family's return flight - can you please help via Twitter PM?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: jvancequ
tweet_created: 2015-02-21 14:20:01 -0800
text:
@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.


airline_sentiment: positive
airline: Virgin America
name: wmrrock
tweet_created: 2015-02-21 14:21:00 -0800
tweet_location: CT
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: rosenrj
tweet_created: 2015-02-21 14:22:42 -0800
text:
@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: LWills305
tweet_created: 2015-02-21 14:23:06 -0800
text:
@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago &amp; didn't tell me. Now I'm stuck in Tampa.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: apopnj01
tweet_created: 2015-02-21 14:23:08 -0800
tweet_location: USA
user_timezone: Eastern Time (US & Canada)
text:
@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: desh9583
tweet_created: 2015-02-21 14:23:09 -0800
text:
@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx


airline_sentiment: neutral
airline: Virgin America
name: carabubes
tweet_created: 2015-02-21 14:23:24 -0800
tweet_location: Los Angeles, California
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: apopnj01
tweet_created: 2015-02-21 14:24:51 -0800
tweet_location: USA
user_timezone: Eastern Time (US & Canada)
text:
@united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: scottychadwick
tweet_created: 2015-02-21 14:25:49 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: untalMontfort
tweet_coord: [19.41622708, -99.16143525]
tweet_created: 2015-02-21 14:26:49 -0800
tweet_location: Mexico City, Mexico
user_timezone: Central Time (US & Canada)
text:
@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?


airline_sentiment: neutral
airline: Southwest
name: clchev
tweet_created: 2015-02-21 14:27:07 -0800
tweet_location: Upstate New York
text:
@SouthwestAir How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro


airline_sentiment: neutral
airline: United
name: bradleycfox
tweet_created: 2015-02-21 14:29:22 -0800
tweet_location: Seattle, WA / 36,000 feet
user_timezone: Pacific Time (US & Canada)
text:
@united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jeffpash
tweet_created: 2015-02-21 14:29:39 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: ElizabethFrayer
tweet_created: 2015-02-21 14:32:19 -0800
text:
@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?


airline_sentiment: positive
airline: US Airways
name: MichelleFilling
tweet_created: 2015-02-21 14:33:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: NancyJFriedman
tweet_created: 2015-02-21 14:34:09 -0800
tweet_location: New York City
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed.  #expected better


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: ElizabethFrayer
tweet_created: 2015-02-21 14:34:26 -0800
text:
@USAirways AND my rebooked flt isn't until Monday??  AND I don't get a voucher for a hotel?!  Never again, US airways.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: amy_ginsburg
tweet_created: 2015-02-21 14:36:06 -0800
tweet_location: North Bethesda, MD
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir  reservation (FEHQNE)  21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: jimbradshaw4
tweet_created: 2015-02-21 14:37:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: jimbradshaw4
tweet_created: 2015-02-21 14:38:35 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost


airline_sentiment: neutral
airline: Delta
name: CMichaelGibson
tweet_created: 2015-02-21 14:41:40 -0800
tweet_location: Harvard Professor & MD
text:
@JetBlue I sure hope you guys get me to DC to speak tomorrow! &amp; @JohnNosta &amp; @United: I'm winning here with @JetBlue


airline_sentiment: positive
airline: Southwest
name: LRBurbs
tweet_created: 2015-02-21 14:43:34 -0800
tweet_location: chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire


airline_sentiment: neutral
airline: Delta
name: CMichaelGibson
tweet_created: 2015-02-21 14:45:27 -0800
tweet_location: Harvard Professor & MD
text:
@JetBlue You guys need pillows on these rockers to really knock it out of the park ... just sayin ...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: ChristineFlores
tweet_created: 2015-02-21 14:47:30 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: SmallMol
tweet_created: 2015-02-21 14:48:01 -0800
tweet_location: A Californian in London
text:
@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: SusetteAG
tweet_created: 2015-02-21 14:50:16 -0800
tweet_location: Miami/Ft. Lauderdale, FL
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: CURVESandCHAOS
tweet_created: 2015-02-21 14:51:19 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: LWills305
tweet_created: 2015-02-21 14:51:40 -0800
text:
@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: sbgblee
tweet_created: 2015-02-21 14:53:41 -0800
text:
@JetBlue why haven't you allowed for flight changes into the NY area airports tonight?  Everyone is saying travel is treacherous.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: talk2jomaude
tweet_created: 2015-02-21 14:54:21 -0800
text:
@USAirways status shows "delayed" it was just "waiting for takeoff" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD


airline_sentiment: positive
airline: United
name: eotoro
tweet_created: 2015-02-21 14:55:14 -0800
tweet_location: iPhone: 0.000000,0.000000
user_timezone: Central Time (US & Canada)
text:
@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!


airline_sentiment: positive
airline: US Airways
name: PinkBird
tweet_created: 2015-02-21 14:57:02 -0800
user_timezone: Mountain Time (US & Canada)
text:
@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: tlarmondra
tweet_created: 2015-02-21 14:57:41 -0800
tweet_location: Charlotte, NC
text:
@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.


airline_sentiment: neutral
airline: Southwest
name: AscendUTD
tweet_created: 2015-02-21 14:57:42 -0800
tweet_location: Dallas, TX
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir is now recruiting for Fall 15, Spring 16 Internships. 
2/23/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: lowenberg
tweet_created: 2015-02-21 14:58:42 -0800
text:
@united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather??  Backup planes??


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: KennethBracy
tweet_created: 2015-02-21 14:59:23 -0800
tweet_location: Where ever God puts me
text:
@USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: cricketandjoe
tweet_created: 2015-02-21 15:02:42 -0800
text:
@JetBlue your website is seriously horrible and so is your  call center!! Almost makes it tempting to fly someone else!! #sodone


airline_sentiment: neutral
airline: Delta
name: USairNews
tweet_created: 2015-02-21 15:04:04 -0800
tweet_location: USA
user_timezone: Sydney
text:
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Xf9MPnAaJE


airline_sentiment: neutral
airline: US Airways
name: caseyshearusso
tweet_created: 2015-02-21 15:07:26 -0800
tweet_location: connecticut
text:
@USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you?


airline_sentiment: neutral
airline: US Airways
name: GreenkidspenWRA
tweet_created: 2015-02-21 15:11:16 -0800
tweet_location: Grimsby - UK
text:
@USAirways Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?


airline_sentiment: positive
airline: Southwest
name: TimothyJWMusic
tweet_created: 2015-02-21 15:11:29 -0800
tweet_location: Atlanta
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: WAWStewart
tweet_created: 2015-02-21 15:11:33 -0800
tweet_location: Pennsylvania
user_timezone: Eastern Time (US & Canada)
text:
@USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty &amp; they won't let me sit there


airline_sentiment: neutral
airline: United
name: GreenkidspenWRA
tweet_created: 2015-02-21 15:11:34 -0800
tweet_location: Grimsby - UK
text:
@united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?


airline_sentiment: neutral
airline: Delta
name: GreenkidspenWRA
tweet_created: 2015-02-21 15:11:45 -0800
tweet_location: Grimsby - UK
text:
@JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?


airline_sentiment: neutral
airline: United
name: mrskmwatkins
tweet_created: 2015-02-21 15:11:45 -0800
tweet_location: Philly Burbs
text:
@united - any way to get a message to an international flight gate at EWR?      Road conditions are horrible trying to get to flight ...


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: like_a_toaster
tweet_created: 2015-02-21 15:12:04 -0800
tweet_location: St. Louis
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat &amp; sun :(


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: nealmo
tweet_created: 2015-02-21 15:12:12 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: carolinepqrst
tweet_created: 2015-02-21 15:12:22 -0800
tweet_location: Austin, TX
text:
@united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: ChristineFlores
tweet_created: 2015-02-21 15:13:37 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: jsgerson
tweet_created: 2015-02-21 15:13:39 -0800
text:
@JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK.  Stranded my family in the baggage area and lost my daughters luggage


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: jsgerson
tweet_created: 2015-02-21 15:13:41 -0800
text:
@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless.  Need better communication!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: JessicaBurack
tweet_created: 2015-02-21 15:13:44 -0800
text:
@JetBlue we've been delayed and delayed here in Palm beach... Need to head to Westchester. Can you give me some info?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Far3TheeWell
tweet_created: 2015-02-21 15:14:33 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: beychok
tweet_created: 2015-02-21 15:14:53 -0800
tweet_location: Washington DC
user_timezone: Central Time (US & Canada)
text:
@USAirways it a change fee request from a month ago.  after one hour on phone with your team, I’m told 120 day backlog.  Awful.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Paigers987
tweet_created: 2015-02-21 15:15:19 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home


airline_sentiment: neutral
airline: United
name: jamescalderwood
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-21 15:17:00 -0800
tweet_location: South Australia
text:
@united The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/N2fvElcYgz


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: ZachAlpert
tweet_created: 2015-02-21 15:17:43 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: keykeydoodle
tweet_created: 2015-02-21 15:18:31 -0800
tweet_location: Wonderland
user_timezone: Eastern Time (US & Canada)
text:
@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: goodchrism
tweet_created: 2015-02-21 15:19:30 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love


airline_sentiment: neutral
airline: Delta
name: TomServosBlendr
tweet_created: 2015-02-21 15:20:01 -0800
tweet_location: By mile 3 of the NYC Marathon
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue What's your current checked bag price policy?  I fly this coming week and couldn't find anything definitive.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: kevinforgoogle
tweet_created: 2015-02-21 15:20:13 -0800
tweet_location: San Francisco, CA
text:
@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx


airline_sentiment: negative
negativereason: longlines
airline: United
name: davidblevine
tweet_created: 2015-02-21 15:20:22 -0800
tweet_location: What day is it?
user_timezone: Quito
text:
@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: keykeydoodle
tweet_created: 2015-02-21 15:20:24 -0800
tweet_location: Wonderland
user_timezone: Eastern Time (US & Canada)
text:
@united says @USAirways  is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im  sorry. I want my clothes!!


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: Evecotto
tweet_created: 2015-02-21 15:20:43 -0800
text:
@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this


airline_sentiment: negative
negativereason: longlines
airline: Delta
name: SpedAdvocates
tweet_coord: [18.43615031, -66.00573829]
tweet_created: 2015-02-21 15:20:49 -0800
tweet_location: Wellesley, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs, 20 mins+ wait for baggage. #fail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: TiscarenoMark
tweet_created: 2015-02-21 15:22:39 -0800
text:
@SouthwestAir Conf #8Q6MFD Finally got through &amp; told the flight was completely booked.  That would have been better info than advise 2 call


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: kevinforgoogle
tweet_created: 2015-02-21 15:24:08 -0800
tweet_location: San Francisco, CA
text:
@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline


airline_sentiment: positive
airline: Southwest
name: SdubKatz
tweet_created: 2015-02-21 15:25:24 -0800
tweet_location: Austin, Texas
text:
@SouthwestAir three cheers to your Denver staff. Don't know if we 
will get out but they're keeping us smiling. http://t.co/RX8z53M7yy


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: Artenis15
tweet_created: 2015-02-21 15:27:52 -0800
tweet_location: MA // Ashton in Wonderland
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: stormecharette
tweet_created: 2015-02-21 15:28:21 -0800
tweet_location: Maine
user_timezone: Eastern Time (US & Canada)
text:
@USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me.


airline_sentiment: positive
airline: Southwest
name: goodchrism
tweet_created: 2015-02-21 15:28:30 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.


airline_sentiment: positive
airline: United
name: SmallMol
tweet_created: 2015-02-21 15:29:22 -0800
tweet_location: A Californian in London
text:
@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: stormecharette
tweet_created: 2015-02-21 15:29:42 -0800
tweet_location: Maine
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ElizabethFrayer
tweet_created: 2015-02-21 15:30:01 -0800
text:
@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TMadCLE
tweet_coord: [41.46460532, -81.70957793]
tweet_created: 2015-02-21 15:30:36 -0800
tweet_location: Cleveland, OH
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I did. They told me it was a 40 min wait &amp; they'd call back. It's already been 45 min. Horrible


