# Tweets

airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: gregriv
tweet_created: 2015-02-23 16:57:34 -0800
tweet_location: Cleveland, OH
text:
@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?


airline_sentiment: neutral
airline: American
name: lizzybethc
tweet_created: 2015-02-23 17:00:27 -0800
tweet_location: Seattle, WA
user_timezone: America/Los_Angeles
text:
@AmericanAir upgraded to 1st class. Inquired about red wine.  "Sauvignon blanc &amp; I can't pronounce the other one."  Couldn't describe...


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: will_lenzenjr
tweet_created: 2015-02-23 17:00:40 -0800
tweet_location: Iowa City
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?


airline_sentiment: neutral
airline: American
name: lizzybethc
tweet_created: 2015-02-23 17:01:27 -0800
tweet_location: Seattle, WA
user_timezone: America/Los_Angeles
text:
@AmericanAir the dinner and called me "hon". Not the service I would expect from 1st class.  #disappointed


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: cubexg
tweet_created: 2015-02-23 17:04:35 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: tpensari
tweet_created: 2015-02-23 17:04:46 -0800
text:
@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: subzero4534
tweet_created: 2015-02-23 17:09:49 -0800
tweet_location: Brooklyn NY
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Captain_A_Hab
tweet_created: 2015-02-23 17:11:49 -0800
tweet_location: Charlotte,NC
text:
@AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: TinaHovsepian
tweet_created: 2015-02-23 17:16:24 -0800
tweet_location: North Hollywood
text:
@AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you


airline_sentiment: neutral
airline: American
name: adams_jaco
tweet_created: 2015-02-23 17:17:01 -0800
text:
@AmericanAir can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: madison_mason
tweet_created: 2015-02-23 17:18:57 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: contactcej
tweet_created: 2015-02-23 17:19:16 -0800
text:
@AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco??


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: JulesMonacelli
tweet_created: 2015-02-23 17:19:18 -0800
tweet_location: Rochester, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now &amp; having great experience. Never. Flying. US Air again. Never.


airline_sentiment: positive
airline: US Airways
name: golfowens
tweet_coord: [35.22177192, -80.92309308]
tweet_created: 2015-02-23 17:20:58 -0800
tweet_location: Charleston, SC and the Earth
text:
@USAirways good work by flight 1798 crew.  #Chairman's recognition even in coach.  Too many #missedupgrades Late Flightly.  What's up with this?


airline_sentiment: neutral
airline: United
name: AlexanderKrach
tweet_created: 2015-02-23 17:21:27 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: BernadetteGH
tweet_created: 2015-02-23 17:21:38 -0800
tweet_location: Earth
text:
@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: tpensari
tweet_created: 2015-02-23 17:22:39 -0800
text:
@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jokerunning
tweet_created: 2015-02-23 17:23:08 -0800
tweet_location: South Wales
user_timezone: London
text:
@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?


airline_sentiment: positive
airline: Southwest
name: Pisces37inDC
tweet_created: 2015-02-23 17:23:26 -0800
tweet_location: Somewhere mind in my business
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.


airline_sentiment: positive
airline: United
name: goodenufmother
tweet_created: 2015-02-23 17:24:06 -0800
tweet_location: GEM HQ (aka walk-in closet) NY
user_timezone: Eastern Time (US & Canada)
text:
@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: msofka
tweet_created: 2015-02-23 17:25:36 -0800
tweet_location: Cleveland, OH
user_timezone: Central Time (US & Canada)
text:
@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call


airline_sentiment: neutral
airline: Southwest
name: mcgheelane
tweet_coord: [39.64617884, -94.31618144]
tweet_created: 2015-02-23 17:26:59 -0800
text:
@SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http://t.co/2xJvUn66ZZ


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: HDsportsguy
tweet_created: 2015-02-23 17:30:20 -0800
text:
@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: throthra
tweet_created: 2015-02-23 17:30:47 -0800
text:
@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: LunaStarwind
tweet_created: 2015-02-23 17:31:34 -0800
tweet_location: Menomonee Falls, WI, USA
user_timezone: Central Time (US & Canada)
text:
@AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION  @ THE SAME TIME.


airline_sentiment: positive
airline: United
name: frqnttraveler
tweet_created: 2015-02-23 17:31:46 -0800
tweet_location: california
text:
@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: dannydibiase1
tweet_created: 2015-02-23 17:31:53 -0800
text:
@united i left an item on the plane and have been calling non stop and no one has been answering can you please help


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: StephFCampbell
tweet_created: 2015-02-23 17:32:15 -0800
tweet_location: Kansas City, MO
user_timezone: Central Time (US & Canada)
text:
@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: kathyjazztx
tweet_created: 2015-02-23 17:32:17 -0800
text:
@AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: RoxyShepherd
tweet_created: 2015-02-23 17:32:44 -0800
tweet_location: New Orleans, LA
user_timezone: Atlantic Time (Canada)
text:
@USAirways every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola.


airline_sentiment: positive
airline: Virgin America
name: jamesferrandini
tweet_created: 2015-02-23 17:32:54 -0800
text:
@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MLasichak
tweet_created: 2015-02-23 17:33:24 -0800
tweet_location: Crofton, Maryland
text:
@USAirways #NoService good luck trying to reach a human!  Twice sat on hold for over 50 mins...  #neveragain


airline_sentiment: positive
airline: American
name: maryella_green
tweet_created: 2015-02-23 17:33:34 -0800
tweet_location: Sassy southerner in Chicago
user_timezone: Central Time (US & Canada)
text:
@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!


airline_sentiment: neutral
airline: United
name: throthra
tweet_created: 2015-02-23 17:33:38 -0800
text:
@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: nf14jk
tweet_created: 2015-02-23 17:34:36 -0800
text:
@AmericanAir 3611 was supposed to depart at 5:10pm central.  About ready to close the door at 7:34pm central.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: AChinRust
tweet_created: 2015-02-23 17:34:57 -0800
text:
@AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w/ this automated lip service?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: redeyes313
tweet_created: 2015-02-23 17:39:50 -0800
tweet_location: Lake County, Illinois
text:
@AmericanAir I didn't want to Cancelled Flight, I wanted to take someone off and keep my price. Held at 402, at 10am today 440, now 530


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: DatingRev
tweet_created: 2015-02-23 17:40:34 -0800
tweet_location: Los Angeles, CA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: Lauren_Nann
tweet_coord: [25.79667815, -80.28050395]
tweet_created: 2015-02-23 17:43:45 -0800
tweet_location: Harrison, New York
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant.  #customerexperience


airline_sentiment: neutral
airline: American
name: lczand
tweet_created: 2015-02-23 17:44:18 -0800
tweet_location: SE USA
user_timezone: Central Time (US & Canada)
text:
@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.


airline_sentiment: positive
airline: American
name: unadesmemoriada
tweet_created: 2015-02-23 17:44:36 -0800
tweet_location: México
user_timezone: Mexico City
text:
@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above &amp; beyond to help me! 👌👌👌


airline_sentiment: positive
airline: United
name: drewziIIa
tweet_created: 2015-02-23 17:46:10 -0800
user_timezone: Central Time (US & Canada)
text:
@united captain "on behalf of the front office, welcome on board.".... Never heard that before. I laughed...hard.  #funnycaptain


airline_sentiment: positive
airline: United
name: whitterbug
tweet_created: 2015-02-23 17:47:46 -0800
tweet_location: Houston, TX
user_timezone: Central Time (US & Canada)
text:
Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sammi2943
tweet_created: 2015-02-23 17:48:52 -0800
text:
@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Ted_Bray
tweet_created: 2015-02-23 17:50:15 -0800
tweet_location: Colorado Springs, Colorado USA
user_timezone: Mountain Time (US & Canada)
text:
@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: weezerandburnie
tweet_created: 2015-02-23 17:50:17 -0800
tweet_location: Belle MO
text:
@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: carolinerkenny
tweet_created: 2015-02-23 17:50:24 -0800
tweet_location: NYC/RVC/CHS/WASH DC
user_timezone: Central Time (US & Canada)
text:
@JetBlue not ok to Cancelled Flight flight 1274 tmrw for "weather" &amp; to rebook 4 flight the next day when there is flight tmrw night. no compensation?


airline_sentiment: neutral
airline: American
name: JohnMHaaland
tweet_created: 2015-02-23 17:52:23 -0800
tweet_location: New York Tri-State
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir anything in particular I should ask for.   Will they want me to document my mileage plus status!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: DWare_Laflare
tweet_created: 2015-02-23 17:52:39 -0800
tweet_location: Miami
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir @USAirways need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: archetype_snypo
tweet_created: 2015-02-23 17:53:55 -0800
text:
@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: carolinerkenny
tweet_created: 2015-02-23 17:54:14 -0800
tweet_location: NYC/RVC/CHS/WASH DC
user_timezone: Central Time (US & Canada)
text:
@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: DatingRev
tweet_created: 2015-02-23 17:56:53 -0800
tweet_location: Los Angeles, CA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: youroptimallife
tweet_created: 2015-02-23 17:56:54 -0800
tweet_location: New York
text:
@AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService


airline_sentiment: neutral
airline: United
name: rdowning76
tweet_created: 2015-02-23 17:57:23 -0800
tweet_location: usa
text:
@united @RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Bozboyku1
tweet_created: 2015-02-23 17:59:21 -0800
tweet_location: Lees Summit
user_timezone: Mountain Time (US & Canada)
text:
@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story


airline_sentiment: positive
airline: American
name: cubexg
tweet_created: 2015-02-23 17:59:59 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?


airline_sentiment: positive
airline: United
name: Clking_sf
tweet_created: 2015-02-23 18:00:55 -0800
tweet_location: Silicon Valley
user_timezone: Central Time (US & Canada)
text:
@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!


airline_sentiment: positive
airline: American
name: projectguy
tweet_created: 2015-02-23 18:01:20 -0800
tweet_location: San Antonio Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: AMoChapman
tweet_created: 2015-02-23 18:01:32 -0800
tweet_location: 'Straya'
user_timezone: Sydney
text:
@AmericanAir thanks, but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport?????


airline_sentiment: neutral
airline: Delta
name: CougSID
tweet_created: 2015-02-23 18:01:53 -0800
tweet_location: Olympia, WA ✈ Charleston, SC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: msofka
tweet_coord: [41.45862827, -81.86766456]
tweet_created: 2015-02-23 18:02:54 -0800
tweet_location: Cleveland, OH
user_timezone: Central Time (US & Canada)
text:
@AmericanAir why do you continually play the "according to federal regulations" every 58 seconds. I could see if you had quicker service...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: DWare_Laflare
tweet_created: 2015-02-23 18:03:49 -0800
tweet_location: Miami
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir needs an entire customer service overhaul @Delta would never treat its customers with anything less that A1 service


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Ted_Bray
tweet_created: 2015-02-23 18:06:21 -0800
tweet_location: Colorado Springs, Colorado USA
user_timezone: Mountain Time (US & Canada)
text:
@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: gcollingwood
tweet_created: 2015-02-23 18:06:55 -0800
tweet_location: Atlanta, GA USA
text:
@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL.


airline_sentiment: positive
airline: Southwest
name: sillyredn3k
tweet_created: 2015-02-23 18:07:02 -0800
tweet_location: Washington D.C. / Northern VA
text:
@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: sharkb8t
tweet_created: 2015-02-23 18:07:39 -0800
tweet_location: Washington, DC 20003
user_timezone: Eastern Time (US & Canada)
text:
.@JetBlue Navigating through 2 rebooks due to flu &amp; ice to visit my Mother.  Your CS reps have been so very helpful, patient and friendly.


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: louprice13
tweet_created: 2015-02-23 18:09:05 -0800
tweet_location: Chicago
text:
@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: chuckbaker5
tweet_created: 2015-02-23 18:09:28 -0800
text:
@USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow.


airline_sentiment: neutral
airline: American
name: SGMo_
tweet_created: 2015-02-23 18:09:35 -0800
tweet_location: The Onion Land
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Do we get a class discount on your wifi? I will be flying your airlines at approx. 4 Am?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: AJDelgado13
tweet_created: 2015-02-23 18:10:07 -0800
tweet_location: about.me/ajdelgado
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: BridgeburnerFid
tweet_created: 2015-02-23 18:10:12 -0800
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir you ever wonder why you find yourselves responding to so many customer complaints on twitter? It's because your airline sucks.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: tlawler28
tweet_created: 2015-02-23 18:10:43 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?


airline_sentiment: neutral
airline: Delta
name: LongBeachPost
tweet_created: 2015-02-23 18:12:08 -0800
tweet_location: Long Beach, California
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue formally requests @LBAirport and @LongBeachCity to establish customs facilities for international flights http://t.co/jByVMsOd29


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: mllovelace
tweet_created: 2015-02-23 18:12:33 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
“@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Amrutafrika
tweet_created: 2015-02-23 18:12:37 -0800
text:
@AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: MSFHQ
tweet_created: 2015-02-23 18:12:41 -0800
user_timezone: Quito
text:
@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: xRaeCatherine
tweet_created: 2015-02-23 18:13:32 -0800
text:
@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: tracee28
tweet_coord: [29.99653598, -95.53874781]
tweet_created: 2015-02-23 18:14:19 -0800
tweet_location: Knoxville
user_timezone: Eastern Time (US & Canada)
text:
@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo


airline_sentiment: neutral
airline: American
name: DeputyBrans
tweet_created: 2015-02-23 18:14:48 -0800
text:
@AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: rholbrook
tweet_created: 2015-02-23 18:15:23 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@united: I don't care that a @thehipmunk link showed me a "wrong" price on your site—it's your site &amp; responsibility to ensure correctness.


airline_sentiment: positive
airline: American
name: momsgoodeats
tweet_created: 2015-02-23 18:15:34 -0800
tweet_location: #Omaha
user_timezone: Central Time (US & Canada)
text:
Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come


airline_sentiment: neutral
airline: United
name: momsgoodeats
tweet_created: 2015-02-23 18:15:57 -0800
tweet_location: #Omaha
user_timezone: Central Time (US & Canada)
text:
Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP”


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: krescate
tweet_created: 2015-02-23 18:16:13 -0800
tweet_location: San Diego
user_timezone: Pacific Time (US & Canada)
text:
Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us."


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Southwest
name: YALibLinds
tweet_created: 2015-02-23 18:16:18 -0800
tweet_location: Houston, TX
text:
@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ


airline_sentiment: neutral
airline: United
name: momsgoodeats
tweet_created: 2015-02-23 18:16:27 -0800
tweet_location: #Omaha
user_timezone: Central Time (US & Canada)
text:
Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP”


airline_sentiment: positive
airline: American
name: TheCandaceSmith
tweet_created: 2015-02-23 18:17:02 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
“@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.” Always! I adore American Airlines!


airline_sentiment: neutral
airline: Delta
name: DeputyBrans
tweet_created: 2015-02-23 18:17:05 -0800
text:
@JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Nikki62878
tweet_created: 2015-02-23 18:18:18 -0800
text:
@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: msofka
tweet_coord: [41.45858699, -81.86780822]
tweet_created: 2015-02-23 18:20:47 -0800
tweet_location: Cleveland, OH
user_timezone: Central Time (US & Canada)
text:
@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JustTimMcDonald
tweet_created: 2015-02-23 18:21:45 -0800
tweet_location: Columbia, South Carolina
user_timezone: Eastern Time (US & Canada)
text:
@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Amrutafrika
tweet_created: 2015-02-23 18:21:51 -0800
text:
@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: vickyyp__
tweet_coord: [41.95627333, -87.87860345]
tweet_created: 2015-02-23 18:24:43 -0800
user_timezone: Alaska
text:
@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous


airline_sentiment: positive
airline: Southwest
name: smokinjimz
tweet_created: 2015-02-23 18:25:01 -0800
tweet_location: Waterford, MI
text:
@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: StephFCampbell
tweet_created: 2015-02-23 18:28:50 -0800
tweet_location: Kansas City, MO
user_timezone: Central Time (US & Canada)
text:
@AmericanAir obviously we did see an agent-booked us for tomorrow morning. No hotel, no transportation. #pregnantwithtwins #stranded #angry


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: JMeszar
tweet_created: 2015-02-23 18:29:05 -0800
tweet_location: Bedford, NH
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain  it's no wonder you had to sell


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: caneryilmz
tweet_created: 2015-02-23 18:29:06 -0800
text:
@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: marisa_negri
tweet_created: 2015-02-23 18:30:53 -0800
tweet_location: Austin, TX | Atlanta, GA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: alec1289
tweet_created: 2015-02-23 18:31:14 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc &amp; airline #SwitchingBoth


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: kock
tweet_created: 2015-02-23 18:31:22 -0800
tweet_location: USA
text:
@AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy


airline_sentiment: neutral
airline: United
name: thelaurenmoore
tweet_created: 2015-02-23 18:32:14 -0800
tweet_location: CA
user_timezone: Eastern Time (US & Canada)
text:
@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jasonjernigan
tweet_created: 2015-02-23 18:33:02 -0800
tweet_location: Raleigh, NC
user_timezone: Central Time (US & Canada)
text:
@united I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: DatingRev
tweet_created: 2015-02-23 18:33:20 -0800
tweet_location: Los Angeles, CA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue what maintenance?  The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: marisa_negri
tweet_created: 2015-02-23 18:33:31 -0800
tweet_location: Austin, TX | Atlanta, GA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown &amp; I've fulfilled all reqs. Flight Booking Problems flights today


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: MariaZarkadas
tweet_created: 2015-02-23 18:33:41 -0800
tweet_location: New York
text:
@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: theKos
tweet_created: 2015-02-23 18:35:17 -0800
tweet_location: DC949
user_timezone: Pacific Time (US & Canada)
text:
@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.


airline_sentiment: positive
airline: Delta
name: jennielin
tweet_created: 2015-02-23 18:36:35 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jlgustafson1
tweet_created: 2015-02-23 18:36:53 -0800
tweet_location: DEN
text:
@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MSFHQ
tweet_created: 2015-02-23 18:36:55 -0800
user_timezone: Quito
text:
@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: AndyA3
tweet_created: 2015-02-23 18:37:47 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board


airline_sentiment: neutral
airline: United
name: AndyA3
tweet_created: 2015-02-23 18:39:22 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jenmedbery
tweet_created: 2015-02-23 18:39:41 -0800
tweet_location: New Orleans, LA, USA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: faisal_tayebjee
tweet_created: 2015-02-23 18:40:29 -0800
user_timezone: Dublin
text:
@AmericanAir thanks to your attendant on flight for advising connect flight held.  Ran with kids and flight departed. Poor service at Miami


airline_sentiment: neutral
airline: Southwest
name: maximusKP
tweet_created: 2015-02-23 18:40:50 -0800
tweet_location: ATL
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: RobGlaser
tweet_coord: [47.6171292, -122.2803409]
tweet_created: 2015-02-23 18:41:05 -0800
tweet_location: Seattle, WA, USA
text:
@AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: rholbrook
tweet_created: 2015-02-23 18:41:12 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: christabtaylor
tweet_created: 2015-02-23 18:41:35 -0800
text:
@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :)


airline_sentiment: positive
airline: United
name: thetonyblank
tweet_coord: [38.9470207, -77.4511745]
tweet_created: 2015-02-23 18:41:38 -0800
tweet_location: Denver, CO
user_timezone: Eastern Time (US & Canada)
text:
@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: gguilber
tweet_created: 2015-02-23 18:43:07 -0800
text:
@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.


airline_sentiment: positive
airline: Virgin America
name: Nicsplace
tweet_created: 2015-02-23 18:43:35 -0800
tweet_location: Central Texas
text:
@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday


airline_sentiment: neutral
airline: Southwest
name: delshaffer
tweet_created: 2015-02-23 18:44:42 -0800
tweet_location: Charleston, SC
user_timezone: Eastern Time (US & Canada)
text:
See you in ATL! “@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http://t.co/AY1GIdcfa4 http://t.co/yC7V2s0iOd”


airline_sentiment: positive
airline: American
name: RobertCossar
tweet_created: 2015-02-23 18:45:22 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http://t.co/XGgCNTco8m


airline_sentiment: neutral
airline: American
name: alnanderson
tweet_created: 2015-02-23 18:45:32 -0800
tweet_location: ÜT: 34.658262,-86.479396
user_timezone: Central Time (US & Canada)
text:
@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: gguilber
tweet_created: 2015-02-23 18:45:32 -0800
text:
@united system failure again = bad trend.  Software projects are like flying an airplane; there's no such thing as an emergency takeoff.


airline_sentiment: neutral
airline: Virgin America
name: miaerolinea
tweet_created: 2015-02-23 18:46:00 -0800
tweet_location: Worldwide
user_timezone: Caracas
text:
Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ChuckManicotti
tweet_created: 2015-02-23 18:46:32 -0800
text:
@USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sirmunchie
tweet_created: 2015-02-23 18:48:12 -0800
tweet_location: eating curly fries w/ the wife
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Rizzilient
tweet_created: 2015-02-23 18:48:54 -0800
text:
@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules.  help!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: archetype_snypo
tweet_created: 2015-02-23 18:50:41 -0800
text:
@AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?


airline_sentiment: positive
airline: Southwest
name: mgkboone
tweet_created: 2015-02-23 18:51:01 -0800
tweet_location: Houston, TX
text:
@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: CharlieGMoney
tweet_coord: [41.97758714, -87.91388554]
tweet_created: 2015-02-23 18:51:40 -0800
tweet_location: Chicago, IL
text:
@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: CharlieGMoney
tweet_created: 2015-02-23 18:52:56 -0800
tweet_location: Chicago, IL
text:
@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: rholbrook
tweet_created: 2015-02-23 18:53:20 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: rduffy487
tweet_created: 2015-02-23 18:53:48 -0800
text:
@AmericanAir 4369. about 4 flights all using same gate w/buses to the planes.  Awful boarding process. Hour and a half Late Flight


airline_sentiment: neutral
airline: US Airways
name: Wheres_Papi
tweet_created: 2015-02-23 18:55:00 -0800
tweet_location: USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Thanks for getting back to me. I called that number earlier but no option to leave vm and just rings with busy tone


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: real_steve_ward
tweet_created: 2015-02-23 18:55:25 -0800
tweet_location: Chicago / Orlando / airplanes
user_timezone: Eastern Time (US & Canada)
text:
@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?


airline_sentiment: neutral
airline: US Airways
name: EverettWJones
tweet_created: 2015-02-23 18:55:57 -0800
user_timezone: Quito
text:
@USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: rholbrook
tweet_created: 2015-02-23 18:56:16 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@united Calls to 800# resulted in 2hrs of hold time &amp; 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2)


airline_sentiment: positive
airline: United
name: AlexanderKrach
tweet_created: 2015-02-23 18:56:33 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: BethStuever
tweet_created: 2015-02-23 18:59:05 -0800
tweet_location: iPhone: 42.734546,-84.483753
user_timezone: Eastern Time (US & Canada)
text:
@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: JeffPKirkland
tweet_created: 2015-02-23 19:00:44 -0800
tweet_location: Oregon
user_timezone: Pacific Time (US & Canada)
text:
@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: foschini3
tweet_created: 2015-02-23 19:03:05 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: djcheros
tweet_created: 2015-02-23 19:04:49 -0800
tweet_location: Portland, Maine
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MLasichak
tweet_created: 2015-02-23 19:05:21 -0800
tweet_location: Crofton, Maryland
text:
@USAirways yes, but we were answered and put back on hold while they were to check on our request..  50 mins Late Flightr nothing!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: kelios
tweet_created: 2015-02-23 19:05:24 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: weezerandburnie
tweet_created: 2015-02-23 19:05:32 -0800
tweet_location: Belle MO
text:
@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: danielromeyn
tweet_created: 2015-02-23 19:05:51 -0800
tweet_location: Keene, NH
user_timezone: Eastern Time (US & Canada)
text:
@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: AndyA3
tweet_created: 2015-02-23 19:06:37 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: amandakryska
tweet_created: 2015-02-23 19:07:33 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: davidchernin
tweet_created: 2015-02-23 19:07:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: throthra
tweet_created: 2015-02-23 19:08:18 -0800
text:
@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: Vink401
tweet_created: 2015-02-23 19:09:07 -0800
tweet_location: Miami, FL
text:
@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: amydresnick
tweet_created: 2015-02-23 19:09:18 -0800
text:
@AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: weezerandburnie
tweet_created: 2015-02-23 19:09:22 -0800
tweet_location: Belle MO
text:
@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Caleigh_Wilson
tweet_created: 2015-02-23 19:09:51 -0800
tweet_location: Los Angeles, CA
text:
@AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier &amp; take me to Dr. appointment. WOW


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: Vink401
tweet_created: 2015-02-23 19:10:09 -0800
tweet_location: Miami, FL
text:
@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail


airline_sentiment: positive
airline: United
name: throthra
tweet_created: 2015-02-23 19:10:38 -0800
text:
@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: williampseymour
tweet_created: 2015-02-23 19:10:55 -0800
text:
@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: MSFHQ
tweet_created: 2015-02-23 19:11:03 -0800
user_timezone: Quito
text:
@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: djcheros
tweet_created: 2015-02-23 19:12:07 -0800
tweet_location: Portland, Maine
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jenmedbery
tweet_created: 2015-02-23 19:12:39 -0800
tweet_location: New Orleans, LA, USA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!


airline_sentiment: positive
airline: United
name: family6travels
tweet_created: 2015-02-23 19:13:48 -0800
text:
@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: itshosey
tweet_created: 2015-02-23 19:15:22 -0800
tweet_location: Los Angeles
user_timezone: Arizona
text:
@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: williampseymour
tweet_created: 2015-02-23 19:15:49 -0800
text:
@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: _mhertz
tweet_created: 2015-02-23 19:15:57 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: whs1973
tweet_created: 2015-02-23 19:16:06 -0800
text:
@united UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: TheRandyHarbin
tweet_created: 2015-02-23 19:16:08 -0800
tweet_location: Kansas City MO
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: DonnyrMartin
tweet_created: 2015-02-23 19:17:19 -0800
tweet_location: Waco, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home &amp; see my wife &amp; kids.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: DarthVada_R2D2
tweet_created: 2015-02-23 19:18:33 -0800
user_timezone: Atlantic Time (Canada)
text:
@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: caneryilmz
tweet_created: 2015-02-23 19:18:54 -0800
text:
@USAirways no i use to skyscanner and travel agency and i called u . You said you should call travel agency but


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: marisa_negri
tweet_created: 2015-02-23 19:18:55 -0800
tweet_location: Austin, TX | Atlanta, GA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Yes &amp; have already spent 1K+ on the card &amp; paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --&gt; ATL


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Tai00
tweet_created: 2015-02-23 19:20:43 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: caneryilmz
tweet_created: 2015-02-23 19:20:49 -0800
text:
@USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: jwmb6c
tweet_created: 2015-02-23 19:20:54 -0800
tweet_location: Kansas City, MO
user_timezone: Central Time (US & Canada)
text:
@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: CharlieGMoney
tweet_coord: [41.98191311, -87.80888924]
tweet_created: 2015-02-23 19:21:47 -0800
tweet_location: Chicago, IL
text:
@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&amp;J sandwich.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: caneryilmz
tweet_created: 2015-02-23 19:21:56 -0800
text:
@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.


airline_sentiment: positive
airline: Southwest
name: mjb1994
tweet_created: 2015-02-23 19:23:08 -0800
tweet_location: California
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: cyberhosed
tweet_created: 2015-02-23 19:23:09 -0800
text:
@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: DarthVada_R2D2
tweet_created: 2015-02-23 19:23:17 -0800
user_timezone: Atlantic Time (Canada)
text:
@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: alec1289
tweet_created: 2015-02-23 19:25:05 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH


airline_sentiment: neutral
airline: Southwest
name: Sez_Nez
tweet_created: 2015-02-23 19:26:14 -0800
tweet_location: DFW
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: ImagineHC
tweet_created: 2015-02-23 19:27:14 -0800
tweet_location: Miami FL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: nrosenb1
tweet_created: 2015-02-23 19:30:10 -0800
text:
@AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee...


airline_sentiment: neutral
airline: American
name: wfaachannel8
tweet_created: 2015-02-23 19:30:31 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir jet slides off icy taxiway at @dfwairport 

STORY: http://t.co/4pONJ3jidE http://t.co/3DCWerZ1kr


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: hellojennizzle
tweet_created: 2015-02-23 19:30:38 -0800
tweet_location: Cornfields
user_timezone: London
text:
@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: DarthVada_R2D2
tweet_created: 2015-02-23 19:31:01 -0800
user_timezone: Atlantic Time (Canada)
text:
@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: theBRYZness
tweet_created: 2015-02-23 19:31:32 -0800
tweet_location: Broad & Pattison
text:
@united UA938 ORD-LHR.  bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: PreyingMantis02
tweet_created: 2015-02-23 19:32:02 -0800
text:
@united yes I filed a claim &amp; hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep &amp; no reimbursement.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: nrosenb1
tweet_created: 2015-02-23 19:32:19 -0800
text:
@AmericanAir WHAT IS GOING ON?  This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: retardedlarry
tweet_created: 2015-02-23 19:32:28 -0800
text:
@USAirways has the worst customer service line.  I've called them 8 times today and not once was I able to talk to a real human being.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: handsomanderson
tweet_created: 2015-02-23 19:33:02 -0800
tweet_location: Los Vancouver, CA
user_timezone: Pacific Time (US & Canada)
text:
@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: RyanMagovs
tweet_created: 2015-02-23 19:33:12 -0800
text:
@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: mcgarr_ok
tweet_created: 2015-02-23 19:33:47 -0800
text:
@USAirways you are the actual worst.  You have zero respect for your passengers. I'm officially done flying with you.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: JasonShaw2
tweet_created: 2015-02-23 19:33:49 -0800
tweet_location: Belleville
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: JasonShaw2
tweet_created: 2015-02-23 19:34:51 -0800
tweet_location: Belleville
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: youroptimallife
tweet_created: 2015-02-23 19:35:29 -0800
tweet_location: New York
text:
@AmericanAir your assistance has not been very helpful frustrating disappointing experience &amp; w/small children very inconvenient


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: JasonShaw2
tweet_created: 2015-02-23 19:35:55 -0800
tweet_location: Belleville
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JasonShaw2
tweet_created: 2015-02-23 19:37:24 -0800
tweet_location: Belleville
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: DarthVada_R2D2
tweet_created: 2015-02-23 19:38:08 -0800
user_timezone: Atlantic Time (Canada)
text:
@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: TheRandyHarbin
tweet_created: 2015-02-23 19:38:52 -0800
tweet_location: Kansas City MO
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JasonShaw2
tweet_created: 2015-02-23 19:38:58 -0800
tweet_location: Belleville
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: JasonShaw2
tweet_created: 2015-02-23 19:39:51 -0800
tweet_location: Belleville
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: RobGlaser
tweet_created: 2015-02-23 19:42:35 -0800
tweet_location: Seattle, WA, USA
text:
@AmericanAir thx for the apology.   A commitment to fix your broken system would be better.  Actually fixing it would be better still.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: djcheros
tweet_created: 2015-02-23 19:42:38 -0800
tweet_location: Portland, Maine
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3


airline_sentiment: positive
airline: Southwest
airline_sentiment_gold: positive
name: magmum03
tweet_created: 2015-02-23 19:42:47 -0800
tweet_location: ny
text:
@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: Greg_Mueller
tweet_coord: [33.9411179, -118.3972405]
tweet_created: 2015-02-23 19:43:13 -0800
tweet_location: Hermosa Beach, CA
user_timezone: Pacific Time (US & Canada)
text:
@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: gregriv
tweet_created: 2015-02-23 19:43:27 -0800
tweet_location: Cleveland, OH
text:
@united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??


airline_sentiment: neutral
airline: Southwest
name: DaveyGrand
tweet_created: 2015-02-23 19:43:36 -0800
tweet_location: Canada/US
text:
@SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: djcheros
tweet_created: 2015-02-23 19:43:52 -0800
tweet_location: Portland, Maine
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3


airline_sentiment: neutral
airline: United
name: Kelley_Myers
tweet_created: 2015-02-23 19:44:11 -0800
tweet_location: Pacific Northwest
user_timezone: Pacific Time (US & Canada)
text:
@United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: danmedwards
tweet_created: 2015-02-23 19:44:52 -0800
tweet_location: Westerville, Ohio
text:
@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: djcheros
tweet_created: 2015-02-23 19:45:05 -0800
tweet_location: Portland, Maine
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ColtonWoytas
tweet_created: 2015-02-23 19:46:22 -0800
tweet_location: NY
user_timezone: Mountain Time (US & Canada)
text:
@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off &amp; left in Chicago. Pretty ridiculous.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: louprice13
tweet_created: 2015-02-23 19:47:25 -0800
tweet_location: Chicago
text:
@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: sacsmitty
tweet_created: 2015-02-23 19:47:44 -0800
tweet_location: Rocklin, CA
text:
@united agent helps the person in front of me.  Finishes up with them and then walks away.  The guy behind me is as shocked as I am.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: m2gris
tweet_created: 2015-02-23 19:49:05 -0800
tweet_location: Irvine, Ca
text:
@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone.  Had to get supv.


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: zZzTeHzZz
tweet_created: 2015-02-23 19:51:11 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm


airline_sentiment: neutral
airline: American
name: kiasuchick
tweet_created: 2015-02-23 19:51:24 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?


airline_sentiment: positive
airline: Southwest
name: ShomanWright
tweet_created: 2015-02-23 19:53:30 -0800
tweet_location: Tennessee
text:
@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: bstrock
tweet_created: 2015-02-23 19:55:02 -0800
tweet_location: Denver, NC
user_timezone: Eastern Time (US & Canada)
text:
@usairways  US1799 CLT-&gt;SFO in first no desert, no snack basket. Incoming was on time ? What’s up?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: CineDrones
tweet_created: 2015-02-23 19:57:44 -0800
tweet_location: Orlando, FL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sirmunchie
tweet_created: 2015-02-23 19:59:01 -0800
tweet_location: eating curly fries w/ the wife
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: caneryilmz
tweet_created: 2015-02-23 19:59:21 -0800
text:
@USAirways it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Caleigh_Wilson
tweet_created: 2015-02-23 19:59:29 -0800
tweet_location: Los Angeles, CA
text:
@AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere.


airline_sentiment: positive
airline: Southwest
name: EDWINKONSEPT
tweet_created: 2015-02-23 20:00:11 -0800
tweet_location: Logan Square, Chi / Austin, TX
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: kbleggett
tweet_created: 2015-02-23 20:01:03 -0800
tweet_location: Ottawa, Canada
user_timezone: Eastern Time (US & Canada)
text:
@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: TheRandyHarbin
tweet_created: 2015-02-23 20:01:04 -0800
tweet_location: Kansas City MO
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel


airline_sentiment: neutral
airline: US Airways
name: caneryilmz
tweet_created: 2015-02-23 20:01:15 -0800
text:
@USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: marisa_negri
tweet_created: 2015-02-23 20:01:49 -0800
tweet_location: Austin, TX | Atlanta, GA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: elysebeme
tweet_created: 2015-02-23 20:02:55 -0800
text:
@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/


airline_sentiment: neutral
airline: American
name: muyguapo8
tweet_created: 2015-02-23 20:05:01 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)?  Thanks in advance for the help!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: lmeckPR
tweet_created: 2015-02-23 20:06:25 -0800
tweet_location: Maryland
user_timezone: Quito
text:
@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service.
#socialtantrum


airline_sentiment: neutral
airline: United
name: The5y5Adm1n
tweet_created: 2015-02-23 20:06:30 -0800
text:
@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.


airline_sentiment: positive
airline: Southwest
name: john_heltemes
tweet_created: 2015-02-23 20:10:56 -0800
text:
@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: jdl_il
tweet_created: 2015-02-23 20:11:03 -0800
text:
@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: mcgarr_ok
tweet_created: 2015-02-23 20:11:22 -0800
text:
@USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: worldwideweg
tweet_created: 2015-02-23 20:11:30 -0800
text:
@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: empiricalco
tweet_created: 2015-02-23 20:11:50 -0800
tweet_location: 22nd Century
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps


airline_sentiment: neutral
airline: Delta
name: sunflwer1975
tweet_coord: [42.36005288, -71.06315559]
tweet_created: 2015-02-23 20:12:17 -0800
tweet_location: Boston, MA
user_timezone: Arizona
text:
@JetBlue would a storage container like this green one be acceptable to check in with luggage? 18Gal totes http://t.co/mJtK2SFuhG


airline_sentiment: neutral
airline: United
name: sacsmitty
tweet_created: 2015-02-23 20:13:20 -0800
tweet_location: Rocklin, CA
text:
@united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: __RWG__
tweet_created: 2015-02-23 20:13:46 -0800
user_timezone: Mountain Time (US & Canada)
text:
@USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: CharlieGMoney
tweet_coord: [41.88298649, -87.63403627]
tweet_created: 2015-02-23 20:15:46 -0800
tweet_location: Chicago, IL
text:
@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: worldwideweg
tweet_created: 2015-02-23 20:16:05 -0800
text:
@USAirways Disgusted with your poor customer service. U wrongfully remove &gt; 65,000 miles from my Dividend Miles and no live person,


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: wordstern
tweet_created: 2015-02-23 20:16:46 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@united better train your support staff with appropriate decorum, consider revisiting your terrible "provide a death certificate' policy


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: siltonygonzalez
tweet_created: 2015-02-23 20:17:20 -0800
text:
@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: siltonygonzalez
tweet_created: 2015-02-23 20:17:50 -0800
text:
@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: retardedlarry
tweet_created: 2015-02-23 20:21:04 -0800
text:
@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer?  #disappointed


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: TravelDean
tweet_created: 2015-02-23 20:23:18 -0800
text:
@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?


airline_sentiment: positive
airline: Virgin America
name: NorthTxHomeTeam
tweet_coord: [33.2145038, -96.9321504]
tweet_created: 2015-02-23 20:24:33 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: fortytoo
tweet_created: 2015-02-23 20:24:38 -0800
tweet_location: WX report for 41 Mile, Hwy 50
user_timezone: Pacific Time (US & Canada)
text:
@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline &amp; city


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: KyleHanagami
tweet_created: 2015-02-23 20:24:41 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight.


airline_sentiment: positive
airline: American
name: ZamaTea
tweet_coord: [41.99335821, -87.91260807]
tweet_created: 2015-02-23 20:25:25 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644


airline_sentiment: neutral
airline: American
name: csckirk
tweet_created: 2015-02-23 20:27:05 -0800
tweet_location: North Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: CaseyWoodTV
tweet_created: 2015-02-23 20:28:45 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: mcgarr_ok
tweet_created: 2015-02-23 20:29:19 -0800
text:
@USAirways Everyone is sorry.  Don't have what I need for meeting tomorrow.  140 charac. isn't nearly enough to highlight your shortcomings


airline_sentiment: positive
airline: US Airways
name: __RWG__
tweet_created: 2015-02-23 20:29:33 -0800
user_timezone: Mountain Time (US & Canada)
text:
BY THE GRACE OF GOD, I MADE IT! “@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.”


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: KinnaneCallum
tweet_created: 2015-02-23 20:29:45 -0800
text:
@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: lmeckPR
tweet_created: 2015-02-23 20:30:28 -0800
tweet_location: Maryland
user_timezone: Quito
text:
@USAirways really???  NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: hhagerty
tweet_created: 2015-02-23 20:30:46 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@USAirways yay for glitchy tracking system!  My bags made it to my destination and not Laguardia like the app said!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: tracee28
tweet_coord: [29.99135326, -95.52122091]
tweet_created: 2015-02-23 20:30:51 -0800
tweet_location: Knoxville
user_timezone: Eastern Time (US & Canada)
text:
@USAirways done it! Process initiated Saturday morning.  Can't get info with website issues &amp; inadequate phone coverage.  How 2 get update??


airline_sentiment: positive
airline: American
name: Ben_Epperson
tweet_created: 2015-02-23 20:31:34 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: Rachelgaffney
tweet_created: 2015-02-23 20:32:01 -0800
tweet_location: Dallas,Tx
user_timezone: Central Time (US & Canada)
text:
@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: throthra
tweet_created: 2015-02-23 20:32:16 -0800
text:
@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Darquenloveli
tweet_created: 2015-02-23 20:32:54 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@united it's highly unprofessional for you to overbook a flight by 12 seats &amp;feel that I should rearrange my schedule for your mismanagement


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: titoebc
tweet_created: 2015-02-23 20:33:26 -0800
text:
@AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: DJPartyMarty
tweet_coord: [41.97777091, -87.90782014]
tweet_created: 2015-02-23 20:33:29 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: throthra
tweet_created: 2015-02-23 20:34:16 -0800
text:
@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: American
name: CineDrones
tweet_created: 2015-02-23 20:34:29 -0800
tweet_location: Orlando, FL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: lmeckPR
tweet_created: 2015-02-23 20:35:21 -0800
tweet_location: Maryland
user_timezone: Quito
text:
@USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: fortytoo
tweet_created: 2015-02-23 20:35:30 -0800
tweet_location: WX report for 41 Mile, Hwy 50
user_timezone: Pacific Time (US & Canada)
text:
@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: kbleggett
tweet_created: 2015-02-23 20:36:01 -0800
tweet_location: Ottawa, Canada
user_timezone: Eastern Time (US & Canada)
text:
@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: MelanieSpring
tweet_created: 2015-02-23 20:36:06 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: SarahFoglia
tweet_created: 2015-02-23 20:36:19 -0800
tweet_location: Tampa, Florida
user_timezone: Quito
text:
@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: lmeckPR
tweet_created: 2015-02-23 20:36:43 -0800
tweet_location: Maryland
user_timezone: Quito
text:
@USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: williamzitser
tweet_created: 2015-02-23 20:36:58 -0800
tweet_location: NYC
user_timezone: Central Time (US & Canada)
text:
@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: samcurly
tweet_created: 2015-02-23 20:39:28 -0800
tweet_location: LA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer "service". Ever. #customerservice #fail


airline_sentiment: positive
airline: American
name: JohnHam2500
tweet_created: 2015-02-23 20:39:43 -0800
text:
@AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia


airline_sentiment: neutral
airline: United
name: Siv
tweet_coord: [37.7994546, -122.427629]
tweet_created: 2015-02-23 20:42:54 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: RoxyShepherd
tweet_created: 2015-02-23 20:43:26 -0800
tweet_location: New Orleans, LA
user_timezone: Atlantic Time (Canada)
text:
@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.


airline_sentiment: positive
airline: American
name: SusieKapnas
tweet_coord: [32.9176348, -97.0163282]
tweet_created: 2015-02-23 20:43:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jdl_il
tweet_created: 2015-02-23 20:44:02 -0800
text:
@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm


airline_sentiment: neutral
airline: American
name: uneek1908
tweet_created: 2015-02-23 20:46:24 -0800
tweet_location: The Great State of TEXAS
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I am traveling from AUH to IAD via etihad and then from IAD to DFW via AA. Will I be able to retrieve my checked bag in IAD?


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: mydulcebella
tweet_created: 2015-02-23 20:49:18 -0800
tweet_location: Pennsylvania
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo


airline_sentiment: neutral
airline: United
name: rholbrook
tweet_created: 2015-02-23 20:50:40 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: marcmansfield
tweet_created: 2015-02-23 20:50:44 -0800
text:
@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year???  Help me fix please.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: KeenanPam
tweet_created: 2015-02-23 20:50:48 -0800
text:
@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: premiyerx
tweet_created: 2015-02-23 20:51:02 -0800
tweet_location: Dallas, TX
text:
@USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4)


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: worldwideweg
tweet_created: 2015-02-23 20:52:15 -0800
text:
@USAirways  - I had 20,748 miles in  my account and was informed I'd forfeit them bc of 33 months of inactivity - I


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: FIETA_DOC
tweet_created: 2015-02-23 20:52:47 -0800
tweet_location: Madison, NJ
text:
@united I'm constantly having challenges with upgrades &amp; charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B


airline_sentiment: neutral
airline: Delta
name: KnockoutOC
tweet_coord: [33.8191302, -118.1455457]
tweet_created: 2015-02-23 20:53:09 -0800
tweet_location: New York City
user_timezone: Atlantic Time (Canada)
text:
At the airport ready to get this @JetBlue red eye going.... Soooooo sleepy.  #NoPlaceLikeHome #eventhoughits2degreesathome


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: worldwideweg
tweet_created: 2015-02-23 20:53:11 -0800
text:
@USAirways  you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card


airline_sentiment: neutral
airline: Southwest
name: lcpnn
tweet_created: 2015-02-23 20:53:41 -0800
tweet_location: California
user_timezone: Alaska
text:
@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: worldwideweg
tweet_created: 2015-02-23 20:53:59 -0800
text:
@USAirways  I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: mydulcebella
tweet_created: 2015-02-23 20:54:03 -0800
tweet_location: Pennsylvania
user_timezone: Eastern Time (US & Canada)
text:
@USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: worldwideweg
tweet_created: 2015-02-23 20:54:32 -0800
text:
@USAirways  Instead, the miles are credited to an account that i did not open
-- My request to merge the accounts is denied


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: amanduhmccarty
tweet_created: 2015-02-23 20:55:30 -0800
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: marcmansfield
tweet_created: 2015-02-23 20:55:42 -0800
text:
@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.


airline_sentiment: neutral
airline: US Airways
name: worldwideweg
tweet_created: 2015-02-23 20:56:00 -0800
text:
@USAirways The help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ColtonWoytas
tweet_created: 2015-02-23 20:57:23 -0800
tweet_location: NY
user_timezone: Mountain Time (US & Canada)
text:
@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: worldwideweg
tweet_created: 2015-02-23 20:57:41 -0800
text:
@USAirways   My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: Caleigh_Wilson
tweet_created: 2015-02-23 20:57:49 -0800
tweet_location: Los Angeles, CA
text:
@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: worldwideweg
tweet_created: 2015-02-23 20:58:05 -0800
text:
@USAirways  Three months and my miles haven't been credited.  No one is going to read the email I sent.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: worldwideweg
tweet_created: 2015-02-23 20:58:51 -0800
text:
@USAirways  I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: tomcrabtree
tweet_created: 2015-02-23 20:58:57 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: iWorldSolutions
tweet_created: 2015-02-23 20:59:39 -0800
tweet_location: World Wide
user_timezone: Pretoria
text:
@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: petergau
tweet_created: 2015-02-23 20:59:40 -0800
tweet_location: NYC
user_timezone: Central Time (US & Canada)
text:
@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: worldwideweg
tweet_created: 2015-02-23 20:59:43 -0800
text:
@USAirways  A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period.  I submitted a doctor's note.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: worldwideweg
tweet_created: 2015-02-23 21:00:30 -0800
text:
@USAirways  Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: CineDrones
tweet_created: 2015-02-23 21:00:35 -0800
tweet_location: Orlando, FL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: Alefishman
tweet_created: 2015-02-23 21:01:12 -0800
tweet_location: Argentina
user_timezone: Buenos Aires
text:
@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated.


airline_sentiment: positive
airline: United
name: drewziIIa
tweet_created: 2015-02-23 21:02:44 -0800
user_timezone: Central Time (US & Canada)
text:
@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: DaniOnTheFritz
tweet_created: 2015-02-23 21:03:02 -0800
tweet_location: Missouri
user_timezone: Central Time (US & Canada)
text:
@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: GarrettBogar
tweet_created: 2015-02-23 21:03:05 -0800
text:
Nice try @AmericanAir I heard your crew whisper "she's still at the hotel, she probably doesn't think she has to work until tomorrow"


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: CathyS_1109
tweet_created: 2015-02-23 21:03:08 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: showbiz411
tweet_created: 2015-02-23 21:04:41 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir you've got to be kidding. Look at the pictures.  I'm hoping it's on the flight that just came in. The whole story is 2 much


airline_sentiment: positive
airline: American
name: fmisle
tweet_created: 2015-02-23 21:05:12 -0800
tweet_location: San Antonio, TX / Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: GarrettBogar
tweet_created: 2015-02-23 21:06:00 -0800
text:
@AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah "I" got it rebooked


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: GrxntChristian
tweet_created: 2015-02-23 21:06:19 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: marcmansfield
tweet_created: 2015-02-23 21:06:24 -0800
text:
@JetBlue my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: alikat9220
tweet_coord: [41.98202331, -87.90374263]
tweet_created: 2015-02-23 21:06:51 -0800
user_timezone: Central Time (US & Canada)
text:
@united good to know you will open the closed doors for "premier passengers" after safety briefings on delayed flights. #annoyed.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: H00SIERB0Y
tweet_created: 2015-02-23 21:07:08 -0800
user_timezone: Arizona
text:
@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: marcy_test
tweet_created: 2015-02-23 21:08:53 -0800
tweet_location: Arlington VA
text:
@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: sannimaarit
tweet_created: 2015-02-23 21:10:19 -0800
tweet_location: Finn between Detroit & Toledo
user_timezone: Helsinki
text:
@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: Cuschoolie1
tweet_coord: [33.94209449, -118.40410103]
tweet_created: 2015-02-23 21:10:41 -0800
tweet_location: Washington DC
user_timezone: Quito
text:
@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&amp;F number at LAX!


airline_sentiment: neutral
airline: Southwest
name: LaRoseKayla
tweet_created: 2015-02-23 21:13:25 -0800
text:
@SouthwestAir you should have assigned seating, because now my cousin &amp; I probably can't sit together on our flight tomorrow.. Thanks.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Darquenloveli
tweet_created: 2015-02-23 21:17:26 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx


airline_sentiment: neutral
airline: American
name: CineDrones
tweet_created: 2015-02-23 21:18:02 -0800
tweet_location: Orlando, FL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune


airline_sentiment: neutral
airline: American
name: uneek1908
tweet_created: 2015-02-23 21:18:50 -0800
tweet_location: The Great State of TEXAS
user_timezone: Central Time (US & Canada)
text:
@AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?


airline_sentiment: neutral
airline: United
name: DJPartyMarty
tweet_coord: [41.9785651, -87.90833965]
tweet_created: 2015-02-23 21:21:08 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Meyer47
tweet_created: 2015-02-23 21:21:26 -0800
tweet_location: Iowa
text:
@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ajpape
tweet_created: 2015-02-23 21:21:52 -0800
tweet_location: Boulder, CO
user_timezone: Mountain Time (US & Canada)
text:
@united Lost bag process is broken. Agent promised they'd call &amp; hold my bag when found. Now they're waking me at 3am w/ delivery. #fail


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: StretfordGoose
tweet_created: 2015-02-23 21:22:05 -0800
tweet_location: Porkhampton, England
user_timezone: London
text:
@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: amymiller305
tweet_created: 2015-02-23 21:24:04 -0800
tweet_location: South Florida
text:
@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: RissaWissa
tweet_created: 2015-02-23 21:25:46 -0800
user_timezone: America/Chicago
text:
Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: Onna_Del_Rey
tweet_created: 2015-02-23 21:25:49 -0800
tweet_location: Cincity, ❤️hio
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: uneek1908
tweet_created: 2015-02-23 21:25:51 -0800
tweet_location: The Great State of TEXAS
user_timezone: Central Time (US & Canada)
text:
@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH 😁


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: samcurly
tweet_created: 2015-02-23 21:27:05 -0800
tweet_location: LA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: CellucorJulio
tweet_created: 2015-02-23 21:27:22 -0800
tweet_location: CORGaming@cellucor.com
user_timezone: Central Time (US & Canada)
text:
@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: GarrettBogar
tweet_created: 2015-02-23 21:27:40 -0800
text:
@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: lindaSWC
tweet_created: 2015-02-23 21:27:56 -0800
text:
@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!


airline_sentiment: negative
negativereason: Damaged Luggage
airline: American
name: JTWolf7
tweet_created: 2015-02-23 21:35:54 -0800
tweet_location: Stamford, CT
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice


airline_sentiment: positive
airline: American
name: The_Playmaker20
tweet_created: 2015-02-23 21:37:04 -0800
text:
@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!


airline_sentiment: positive
airline: American
name: Roope00
tweet_created: 2015-02-23 21:37:25 -0800
tweet_location: WARNING: Explicit language
user_timezone: Helsinki
text:
@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: FIETA_DOC
tweet_created: 2015-02-23 21:37:35 -0800
tweet_location: Madison, NJ
text:
@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.


airline_sentiment: positive
airline: Delta
name: marcmansfield
tweet_created: 2015-02-23 21:37:46 -0800
text:
@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence


airline_sentiment: positive
airline: United
name: The_Playmaker20
tweet_created: 2015-02-23 21:38:53 -0800
text:
@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: real_steve_ward
tweet_created: 2015-02-23 21:42:39 -0800
tweet_location: Chicago / Orlando / airplanes
user_timezone: Eastern Time (US & Canada)
text:
@united Thanks; might want to fix this line: "Our Customer Care team is currently responding to most inquiries within 7-10 business days."


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: mbarnas
tweet_coord: [32.86680572, -80.01338439]
tweet_created: 2015-02-23 21:43:11 -0800
tweet_location: Rochester, NY
user_timezone: Eastern Time (US & Canada)
text:
@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: KyleKaplan
tweet_created: 2015-02-23 21:45:36 -0800
tweet_location: iPhone: 40.829401,-73.926223
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sirblacktoast
tweet_created: 2015-02-23 21:45:58 -0800
text:
@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: DavidRogerswork
tweet_created: 2015-02-23 21:46:34 -0800
text:
@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: carlw1980
tweet_created: 2015-02-23 21:46:46 -0800
text:
@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience


airline_sentiment: positive
airline: American
name: The_Playmaker20
tweet_created: 2015-02-23 21:46:57 -0800
text:
@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure👌


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: miguellem90
tweet_created: 2015-02-23 21:47:13 -0800
tweet_location: cheektowaga, ny
user_timezone: Eastern Time (US & Canada)
text:
@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: amymiller305
tweet_created: 2015-02-23 21:47:16 -0800
tweet_location: South Florida
text:
@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment


airline_sentiment: positive
airline: US Airways
name: cookyvonne
tweet_created: 2015-02-23 21:49:27 -0800
text:
@USAirways thanks very much! I got thru on the phone &amp; everything is fine. Just love the website &amp; app ! Thanks for working on it!


airline_sentiment: positive
airline: Southwest
name: The_Playmaker20
tweet_created: 2015-02-23 21:50:07 -0800
text:
@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: FAiRChicago
tweet_coord: [41.98051682, -87.73798602]
tweet_created: 2015-02-23 21:50:46 -0800
tweet_location: Chicago, IL
text:
@AmericanAir @united @SpiritAirPR  @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Dani_Haigh
tweet_coord: [40.7786084, -73.94979947]
tweet_created: 2015-02-23 21:54:48 -0800
tweet_location: New York, NY
user_timezone: Quito
text:
@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow.


airline_sentiment: positive
airline: American
name: samcurly
tweet_created: 2015-02-23 21:55:02 -0800
tweet_location: LA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: nf14jk
tweet_created: 2015-02-23 21:55:38 -0800
text:
@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: kbleggett
tweet_created: 2015-02-23 21:55:39 -0800
tweet_location: Ottawa, Canada
user_timezone: Eastern Time (US & Canada)
text:
@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: LeluBlesa
tweet_created: 2015-02-23 21:56:39 -0800
user_timezone: Buenos Aires
text:
@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: alexbuffer
tweet_created: 2015-02-23 21:56:54 -0800
tweet_location: district of columbia
user_timezone: Central Time (US & Canada)
text:
.@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ajpape
tweet_created: 2015-02-23 21:57:37 -0800
tweet_location: Boulder, CO
user_timezone: Mountain Time (US & Canada)
text:
@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.


airline_sentiment: positive
airline: Southwest
name: JohnRDalton
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 21:58:24 -0800
tweet_location: Detroit, Michigan
text:
@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: kbleggett
tweet_created: 2015-02-23 21:58:31 -0800
tweet_location: Ottawa, Canada
user_timezone: Eastern Time (US & Canada)
text:
@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: faisal_tayebjee
tweet_created: 2015-02-23 22:00:03 -0800
user_timezone: Dublin
text:
@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: richfreed
tweet_created: 2015-02-23 22:00:32 -0800
text:
@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever


airline_sentiment: negative
negativereason: Damaged Luggage
airline: American
name: JTWolf7
tweet_created: 2015-02-23 22:01:31 -0800
tweet_location: Stamford, CT
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: HaleyHadlock
tweet_created: 2015-02-23 22:02:13 -0800
text:
@AmericanAir were stuck on a plane in Dallas that's supposed to be going to Okc. There's an issue w/ the plane. Any idea on how much longer?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: pattiylandry
tweet_created: 2015-02-23 22:02:19 -0800
user_timezone: Hawaii
text:
@AmericanAir  your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage.


airline_sentiment: positive
airline: American
name: MDTwankyTwank
tweet_created: 2015-02-23 22:02:56 -0800
tweet_location: Greenbow, Alabama
text:
@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: jakenemmasmom
tweet_created: 2015-02-23 22:03:43 -0800
text:
@USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: HeatPrincess305
tweet_coord: [42.01578804, -87.68332344]
tweet_created: 2015-02-23 22:08:10 -0800
tweet_location: MIA || CHI || NYC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir  it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. 👎😡✈️ #notahappycustomer #leavingtomm


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: amymiller305
tweet_created: 2015-02-23 22:08:44 -0800
tweet_location: South Florida
text:
@SouthwestAir hey remember that time you lost my husbands bags? I do. 

#filmjobnoequipment 
#nowarmclothes


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: richfreed
tweet_created: 2015-02-23 22:10:55 -0800
text:
Why doesn't @AmericanAir allow for conversations between upset customers and their customer service?  #worstcustomerserviceever


airline_sentiment: negative
negativereason: longlines
airline: American
name: TweetyDave
tweet_created: 2015-02-23 22:12:18 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: CicilyGray
tweet_created: 2015-02-23 22:15:28 -0800
text:
@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces.  Ur fired


airline_sentiment: positive
airline: United
name: MelanieSpring
tweet_created: 2015-02-23 22:16:43 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: kevinforgoogle
tweet_created: 2015-02-23 22:18:24 -0800
tweet_location: San Francisco, CA
text:
@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: pattiylandry
tweet_created: 2015-02-23 22:19:05 -0800
user_timezone: Hawaii
text:
@AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: richfreed
tweet_created: 2015-02-23 22:19:38 -0800
text:
@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: JamiraBurley
tweet_created: 2015-02-23 22:21:04 -0800
tweet_location: Living my dreams in motion
user_timezone: Central Time (US & Canada)
text:
@AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: richfreed
tweet_created: 2015-02-23 22:21:29 -0800
text:
Why doesn't @AmericanAir provide a means for dialogue?  What is the fear that drives this decision?  #worstcustomerserviceever


airline_sentiment: neutral
airline: United
name: fairplay500
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 22:21:36 -0800
tweet_location: Huntsville AL USA
user_timezone: Central Time (US & Canada)
text:
@united I send you an urgent message via eservice@united.com.  BG0KWM   Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: cristobalwong
tweet_created: 2015-02-23 22:22:53 -0800
tweet_location: San Francisco Bay Area
text:
@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: mydulcebella
tweet_created: 2015-02-23 22:22:55 -0800
tweet_location: Pennsylvania
user_timezone: Eastern Time (US & Canada)
text:
@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH


airline_sentiment: neutral
airline: United
name: fairplay500
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 22:24:11 -0800
tweet_location: Huntsville AL USA
user_timezone: Central Time (US & Canada)
text:
@united This is NOT a local UNITED number for Malaysia   0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: lindaSWC
tweet_created: 2015-02-23 22:27:18 -0800
text:
@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: jakenemmasmom
tweet_created: 2015-02-23 22:30:03 -0800
text:
@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: kbleggett
tweet_created: 2015-02-23 22:31:26 -0800
tweet_location: Ottawa, Canada
user_timezone: Eastern Time (US & Canada)
text:
@lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: fairplay500
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 22:31:45 -0800
tweet_location: Huntsville AL USA
user_timezone: Central Time (US & Canada)
text:
@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jpkansara
tweet_created: 2015-02-23 22:32:29 -0800
tweet_location: Washington,D.C.
text:
@USAirways I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: medrisy
tweet_created: 2015-02-23 22:36:21 -0800
text:
@USAirways is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed #usairwaysfail


airline_sentiment: positive
airline: US Airways
name: mydulcebella
tweet_created: 2015-02-23 22:37:37 -0800
tweet_location: Pennsylvania
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: kbleggett
tweet_created: 2015-02-23 22:38:03 -0800
tweet_location: Ottawa, Canada
user_timezone: Eastern Time (US & Canada)
text:
@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: UncleDomDom
tweet_created: 2015-02-23 22:44:45 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: jordanpichler
tweet_created: 2015-02-23 22:52:29 -0800
user_timezone: Vienna
text:
@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: medrisy
tweet_created: 2015-02-23 22:53:29 -0800
text:
@USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: mortgagesbycoop
tweet_created: 2015-02-23 22:54:32 -0800
tweet_location: New Jersey
text:
@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: UncleDomDom
tweet_created: 2015-02-23 22:57:31 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: uneek1908
tweet_created: 2015-02-23 22:57:43 -0800
tweet_location: The Great State of TEXAS
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: vaficionado
tweet_created: 2015-02-23 22:58:10 -0800
tweet_location: All over, but mostly NorCal
user_timezone: Pacific Time (US & Canada)
text:
@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew,  7 hours from now, when the plane is already here.


airline_sentiment: positive
airline: American
name: sherscott
tweet_created: 2015-02-23 22:58:29 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.


airline_sentiment: positive
airline: American
name: sherscott
tweet_created: 2015-02-23 23:00:18 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
@AmericanAir but your flight crews &amp; ground crews have handled situation well. Texting notification let me catch a few winks during delay.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: lindaSWC
tweet_created: 2015-02-23 23:01:11 -0800
text:
@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: Steponme
tweet_coord: [32.91792297, -97.00367737]
tweet_created: 2015-02-23 23:01:39 -0800
tweet_location: Moore, OK & Woodway, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: UncleDomDom
tweet_created: 2015-02-23 23:02:17 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir you guys Cancelled Flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks


airline_sentiment: neutral
airline: American
name: sherscott
tweet_created: 2015-02-23 23:10:57 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
@AmericanAir and btwn gate a8 &amp; a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http://t.co/UieSR3GHHO


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: tiffy_mac
tweet_created: 2015-02-23 23:13:15 -0800
tweet_location: Brighton, UK
text:
@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: andrearochford
tweet_coord: [30.32398902, -97.71081198]
tweet_created: 2015-02-23 23:14:02 -0800
tweet_location: USA
text:
@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas.  Baggage was only checked to ORD.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: tiffy_mac
tweet_created: 2015-02-23 23:14:05 -0800
tweet_location: Brighton, UK
text:
@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation &amp; his original case back!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: sherscott
tweet_created: 2015-02-23 23:21:19 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!!


airline_sentiment: neutral
airline: Delta
name: Ledermuller
tweet_created: 2015-02-23 23:21:29 -0800
tweet_location: Southern California
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http://t.co/J6Hb4JDvER cc: @BrianSumers


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: CellucorJulio
tweet_created: 2015-02-23 23:21:39 -0800
tweet_location: CORGaming@cellucor.com
user_timezone: Central Time (US & Canada)
text:
@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...


airline_sentiment: positive
airline: United
name: FIETA_DOC
tweet_created: 2015-02-23 23:22:33 -0800
tweet_location: Madison, NJ
text:
@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: danilo23donna
tweet_created: 2015-02-23 23:22:53 -0800
text:
@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: danilo23donna
tweet_created: 2015-02-23 23:24:55 -0800
text:
@AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: sherscott
tweet_created: 2015-02-23 23:27:38 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.


airline_sentiment: positive
airline: United
name: urno12
tweet_created: 2015-02-23 23:28:00 -0800
tweet_location: bonkers in Yonkers
user_timezone: New Delhi
text:
@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: tennesseejc
tweet_created: 2015-02-23 23:28:06 -0800
tweet_location: las vegas/nashville, TN
user_timezone: Central Time (US & Canada)
text:
@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: tennesseejc
tweet_created: 2015-02-23 23:28:59 -0800
tweet_location: las vegas/nashville, TN
user_timezone: Central Time (US & Canada)
text:
@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: mycreativespark
tweet_created: 2015-02-23 23:29:22 -0800
tweet_location: Ohio
user_timezone: Quito
text:
@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: tennesseejc
tweet_created: 2015-02-23 23:29:42 -0800
tweet_location: las vegas/nashville, TN
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: GarrettBogar
tweet_created: 2015-02-23 23:30:08 -0800
text:
@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: mycreativespark
tweet_created: 2015-02-23 23:31:38 -0800
tweet_location: Ohio
user_timezone: Quito
text:
@AmericanAir will not help us on the phone, at the gate or in checkin. I book travel for clients and cannot believe the lack of service


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: EmilyClapp
tweet_created: 2015-02-23 23:39:59 -0800
tweet_location: DC
text:
@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.


airline_sentiment: positive
airline: United
name: raulcordenillo
tweet_coord: [59.38247253, 18.00789007]
tweet_created: 2015-02-23 23:42:44 -0800
tweet_location: Stockholm, Sweden
user_timezone: Stockholm
text:
@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: danilo23donna
tweet_created: 2015-02-23 23:44:12 -0800
text:
@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jdl_il
tweet_created: 2015-02-23 23:48:32 -0800
text:
@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: blueswingpark
tweet_created: 2015-02-23 23:50:33 -0800
tweet_location: san francisco califorania
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir after losing my bags for 4 days&amp;charging me $475 to"arrange pick up"in argentina,claiming tollfree: won't reimburse me. Help!


airline_sentiment: neutral
airline: American
name: HaleyHadlock
tweet_created: 2015-02-23 23:51:24 -0800
text:
@AmericanAir just hoping/praying for a safe flight. They've had to stop and de-ice our plane yet again😞


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: lindaSWC
tweet_created: 2015-02-23 23:55:18 -0800
text:
@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...


airline_sentiment: negative
negativereason: longlines
airline: American
name: danilo23donna
tweet_created: 2015-02-23 23:55:21 -0800
text:
@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: SweetKirabella
tweet_created: 2015-02-23 23:58:57 -0800
tweet_location: The 2nd star to the right
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir TY! But, their site says " Please note that we do not offer a print subscription service for American Way. ..."


airline_sentiment: neutral
airline: American
name: SweetKirabella
tweet_created: 2015-02-24 00:05:33 -0800
tweet_location: The 2nd star to the right
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: blueswingpark
tweet_created: 2015-02-24 00:06:46 -0800
tweet_location: san francisco califorania
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I did twice.got a letter back saying that your company "doesn't issue refunds for phone bills" help!phone will be shut off


airline_sentiment: positive
airline: US Airways
name: cusefan4ever
tweet_created: 2015-02-24 00:10:19 -0800
tweet_location: Oswego, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal &amp; dream of mine!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: KyleFerrel
tweet_created: 2015-02-24 00:15:38 -0800
tweet_location: Nevada
user_timezone: America/Los_Angeles
text:
@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: ParttyM
tweet_created: 2015-02-24 00:16:40 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude 😡😡


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: TinaHovsepian
tweet_created: 2015-02-24 00:17:27 -0800
tweet_location: North Hollywood
text:
@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer


airline_sentiment: neutral
airline: United
name: The5y5Adm1n
tweet_created: 2015-02-24 00:18:04 -0800
text:
@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: TinaHovsepian
tweet_created: 2015-02-24 00:20:20 -0800
tweet_location: North Hollywood
text:
@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: TinaHovsepian
tweet_created: 2015-02-24 00:22:38 -0800
tweet_location: North Hollywood
text:
@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: vancouverbrit
tweet_created: 2015-02-24 00:23:42 -0800
tweet_location: Vancouver BC
user_timezone: Pacific Time (US & Canada)
text:
@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jdl_il
tweet_created: 2015-02-24 00:24:03 -0800
text:
@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: TinaHovsepian
tweet_created: 2015-02-24 00:25:13 -0800
tweet_location: North Hollywood
text:
@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: KyleFerrel
tweet_created: 2015-02-24 00:28:59 -0800
tweet_location: Nevada
user_timezone: America/Los_Angeles
text:
@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: KyleFerrel
tweet_created: 2015-02-24 00:33:11 -0800
tweet_location: Nevada
user_timezone: America/Los_Angeles
text:
@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
airline_sentiment_gold: negative
name: Pride_MMA
negativereason_gold: Late Flight Cancelled Flight
tweet_created: 2015-02-24 00:34:54 -0800
tweet_location: Edmond, Oklahoma
user_timezone: Central Time (US & Canada)
text:
@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: KyleFerrel
tweet_created: 2015-02-24 00:40:39 -0800
tweet_location: Nevada
user_timezone: America/Los_Angeles
text:
@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: blueswingpark
tweet_created: 2015-02-24 00:44:46 -0800
tweet_location: san francisco califorania
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: 8629Fissile
tweet_created: 2015-02-24 00:48:01 -0800
user_timezone: London
text:
@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: AMoChapman
tweet_created: 2015-02-24 00:48:26 -0800
tweet_location: 'Straya'
user_timezone: Sydney
text:
@AmericanAir gah this is so frustrating! Nobody has my address here in the USA. Where are my bags!?!? So disorganised!!!!!!!!!!!


airline_sentiment: positive
airline: American
name: nembro78
tweet_created: 2015-02-24 00:56:00 -0800
user_timezone: Rome
text:
@AmericanAir Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Tumzine
tweet_created: 2015-02-24 01:00:56 -0800
user_timezone: Dublin
text:
@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Polarbert
tweet_created: 2015-02-24 01:01:08 -0800
text:
@AmericanAir I tried when I landed, but there was no-one there.  I've emailed your customer service twice now who don't seem to care.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: Tumzine
tweet_created: 2015-02-24 01:01:25 -0800
user_timezone: Dublin
text:
@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: brentwit
tweet_created: 2015-02-24 01:18:24 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir no; I just expect a higher level of customer service &amp; for the flight crews to give us accurate information


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: sothenbethsaid
tweet_created: 2015-02-24 01:22:06 -0800
tweet_location: Nottingham
user_timezone: London
text:
@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: DJPartyMarty
tweet_coord: [45.58711296, -122.58038932]
tweet_created: 2015-02-24 01:22:12 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: NoDoubtMom
tweet_created: 2015-02-24 01:22:13 -0800
tweet_location: Durham, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible &amp; not trying to take all my $.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: NoDoubtMom
tweet_created: 2015-02-24 01:23:23 -0800
tweet_location: Durham, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: cootiepoop
tweet_created: 2015-02-24 01:25:37 -0800
tweet_location: new orleans, la
user_timezone: Central Time (US & Canada)
text:
@AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: fuzzygoats
tweet_created: 2015-02-24 01:29:48 -0800
tweet_location: Tucson
user_timezone: Arizona
text:
@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: yorkshire2002
tweet_created: 2015-02-24 01:43:13 -0800
tweet_location: Kentucky
user_timezone: Eastern Time (US & Canada)
text:
@usairways  Thank you for allowing me to spend more money on vacation by buying things I already bought.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: yorkshire2002
tweet_created: 2015-02-24 01:44:06 -0800
tweet_location: Kentucky
user_timezone: Eastern Time (US & Canada)
text:
@usairways My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: yorkshire2002
tweet_created: 2015-02-24 01:44:54 -0800
tweet_location: Kentucky
user_timezone: Eastern Time (US & Canada)
text:
@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.


airline_sentiment: neutral
airline: American
name: 747Captain
tweet_created: 2015-02-24 01:51:45 -0800
tweet_location: 127.0.0.1
user_timezone: London
text:
@AmericanAir @Slacksoft_uk I saw an American 767 in old colours at @HeathrowAirport on Saturday! Was surprised to see!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: FreedomFilmNJ
tweet_created: 2015-02-24 01:54:10 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Finrz
tweet_created: 2015-02-24 01:55:40 -0800
tweet_location: iPhone: 55.946030,-3.189382
user_timezone: Hawaii
text:
@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: PimpianaJones
tweet_created: 2015-02-24 01:55:48 -0800
tweet_location: Seattle
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: LukeGzus
tweet_created: 2015-02-24 01:56:45 -0800
text:
@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Joanna_Malek
tweet_created: 2015-02-24 02:03:59 -0800
text:
@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&amp;apologise with a $50 voucher. appalling.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: shortfatnhappy
tweet_created: 2015-02-24 02:08:08 -0800
tweet_location: Seoul City to LA
user_timezone: Pacific Time (US & Canada)
text:
@united pls properly train your agents. Requested to speak to 1k customer service &amp; was transferred to a dead end. Not even open at this hr


airline_sentiment: neutral
airline: American
name: Joanna_Malek
tweet_created: 2015-02-24 02:08:46 -0800
text:
@AmericanAir already did- reply was "sorry. we believe this to be fair." as a journalist writing an article on my trip i will include this


airline_sentiment: neutral
airline: United
name: LukeGzus
tweet_created: 2015-02-24 02:09:44 -0800
text:
@united I've filed the claim but have no way of calling for updates. Is there another way to do this?


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: Jasra_G
tweet_created: 2015-02-24 02:13:41 -0800
tweet_location: New Delhi
text:
@AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http://t.co/DQnn0Rf1V8


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: LukeGzus
tweet_created: 2015-02-24 02:16:53 -0800
text:
@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.


airline_sentiment: neutral
airline: American
name: sannimaarit
tweet_created: 2015-02-24 02:19:19 -0800
tweet_location: Finn between Detroit & Toledo
user_timezone: Helsinki
text:
@AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did.


airline_sentiment: positive
airline: American
name: sannimaarit
tweet_created: 2015-02-24 02:25:53 -0800
tweet_location: Finn between Detroit & Toledo
user_timezone: Helsinki
text:
@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: sothenbethsaid
tweet_created: 2015-02-24 02:33:12 -0800
tweet_location: Nottingham
user_timezone: London
text:
@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: queenwitchiepoo
tweet_created: 2015-02-24 02:34:20 -0800
tweet_location: Syd.
user_timezone: Sydney
text:
@AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: chasefoster
tweet_created: 2015-02-24 02:42:49 -0800
tweet_location: Nashville/Space
user_timezone: Central Time (US & Canada)
text:
.@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded...


airline_sentiment: neutral
airline: American
name: DontenPhoto
tweet_created: 2015-02-24 02:44:04 -0800
tweet_location: Englewood, Florida
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http://t.co/XbKvcraOKn


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: chasefoster
tweet_created: 2015-02-24 02:45:03 -0800
tweet_location: Nashville/Space
user_timezone: Central Time (US & Canada)
text:
.@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue.


airline_sentiment: neutral
airline: United
name: JesseLitsch
tweet_created: 2015-02-24 02:46:32 -0800
text:
@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: michaelsalinger
tweet_created: 2015-02-24 02:47:12 -0800
tweet_location: mentor, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: kerifischer
tweet_created: 2015-02-24 02:47:34 -0800
tweet_location: Fort Lauderdale, FL
user_timezone: Central Time (US & Canada)
text:
@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: CamaroGuySteve
tweet_created: 2015-02-24 02:49:35 -0800
text:
@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: sannimaarit
tweet_created: 2015-02-24 02:51:57 -0800
tweet_location: Finn between Detroit & Toledo
user_timezone: Helsinki
text:
@AmericanAir @Delta Maybe? Long trip, Late Flight night &amp; queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead.


airline_sentiment: neutral
airline: Delta
name: DontenPhoto
tweet_created: 2015-02-24 02:53:39 -0800
tweet_location: Englewood, Florida
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Flight 1447 (N351JB) "JBLU" arrives at @FlyTPA following flight from Westchester County Airport http://t.co/xX2M2jxQep


airline_sentiment: neutral
airline: American
name: chasefoster
tweet_created: 2015-02-24 02:53:58 -0800
tweet_location: Nashville/Space
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: CamaroGuySteve
tweet_created: 2015-02-24 02:54:39 -0800
text:
@AmericanAir  oh no she left the counter and went downstairs.  Then she told Elise an agent that joined her not to come over to counter.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: sothenbethsaid
tweet_created: 2015-02-24 02:55:36 -0800
tweet_location: Nottingham
user_timezone: London
text:
@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out


airline_sentiment: positive
airline: United
name: SaipanBrad
tweet_created: 2015-02-24 02:55:44 -0800
tweet_location: Saipan, MP
user_timezone: Guam
text:
@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: AnnaIntheCity
tweet_created: 2015-02-24 02:56:37 -0800
tweet_location: Northern Virginia
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: michaelsalinger
tweet_created: 2015-02-24 02:56:50 -0800
tweet_location: mentor, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@united did  bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: sothenbethsaid
tweet_created: 2015-02-24 02:57:27 -0800
tweet_location: Nottingham
user_timezone: London
text:
@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)


airline_sentiment: negative
negativereason: longlines
airline: American
name: JayFranceschi
tweet_created: 2015-02-24 02:57:50 -0800
user_timezone: Quito
text:
@AmericanAir needs to get their shit together. 2 counter people &amp; a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: CamaroGuySteve
tweet_created: 2015-02-24 02:58:12 -0800
text:
@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?


airline_sentiment: neutral
airline: American
name: chasefoster
tweet_created: 2015-02-24 02:58:43 -0800
tweet_location: Nashville/Space
user_timezone: Central Time (US & Canada)
text:
@AmericanAir You don't have those abilities anywhere! Not at the ticket counter, at cust service, or online. That's why we're done here.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: SouthSeth
tweet_created: 2015-02-24 02:59:11 -0800
tweet_location: Crestwood
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues


airline_sentiment: negative
negativereason: longlines
airline: American
name: JayFranceschi
tweet_created: 2015-02-24 03:02:47 -0800
user_timezone: Quito
text:
@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: SamuelMondo
tweet_created: 2015-02-24 03:04:03 -0800
tweet_location: Manchester
user_timezone: London
text:
@AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: CamaroGuySteve
tweet_created: 2015-02-24 03:05:31 -0800
text:
@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX


airline_sentiment: neutral
airline: American
name: Cecilia_stories
tweet_created: 2015-02-24 03:05:44 -0800
tweet_location: Luxembourg
user_timezone: Paris
text:
@AmericanAir Super Spring Tides and “Tide of The Century” Drawing tourists to French and U.K coasts:
http://t.co/gXdqORtsS0


airline_sentiment: neutral
airline: American
name: JayFranceschi
tweet_created: 2015-02-24 03:08:28 -0800
user_timezone: Quito
text:
Lol great answer.. “@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.”


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: SamuelMondo
tweet_created: 2015-02-24 03:10:33 -0800
tweet_location: Manchester
user_timezone: London
text:
@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: SamuelMondo
tweet_created: 2015-02-24 03:11:38 -0800
tweet_location: Manchester
user_timezone: London
text:
@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from...


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: wbarkema
tweet_created: 2015-02-24 03:12:03 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: CamaroGuySteve
tweet_created: 2015-02-24 03:12:30 -0800
text:
@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: SamuelMondo
tweet_created: 2015-02-24 03:12:55 -0800
tweet_location: Manchester
user_timezone: London
text:
@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: SamuelMondo
tweet_created: 2015-02-24 03:13:55 -0800
tweet_location: Manchester
user_timezone: London
text:
@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sirmunchie
tweet_created: 2015-02-24 03:17:27 -0800
tweet_location: eating curly fries w/ the wife
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes....


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Fede_123
tweet_created: 2015-02-24 03:20:15 -0800
text:
@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ToxicLayge
tweet_created: 2015-02-24 03:20:29 -0800
user_timezone: London
text:
@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: CamaroGuySteve
tweet_created: 2015-02-24 03:21:25 -0800
text:
@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel.  So until I get to DC argg


airline_sentiment: neutral
airline: United
name: msalvatore15
tweet_created: 2015-02-24 03:22:14 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: CamaroGuySteve
tweet_created: 2015-02-24 03:22:50 -0800
text:
@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: CamaroGuySteve
tweet_created: 2015-02-24 03:26:28 -0800
text:
@AmericanAir I'm flying into DCA my bag is at IAD.  I am already Late Flight for my meetings at work.  I will call the number when I land 😭


airline_sentiment: positive
airline: United
name: RichHays
tweet_created: 2015-02-24 03:29:22 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: GREATNESSEOA
tweet_created: 2015-02-24 03:31:29 -0800
tweet_location: McKinney TX
text:
@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: skenniston
tweet_coord: [42.3658858, -71.01423374]
tweet_created: 2015-02-24 03:31:55 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning.


airline_sentiment: positive
airline: American
name: GREATNESSEOA
tweet_created: 2015-02-24 03:32:41 -0800
tweet_location: McKinney TX
text:
@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: wbarkema
tweet_created: 2015-02-24 03:40:37 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: GREATNESSEOA
tweet_created: 2015-02-24 03:42:53 -0800
tweet_location: McKinney TX
text:
@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: GREATNESSEOA
tweet_created: 2015-02-24 03:46:54 -0800
tweet_location: McKinney TX
text:
@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Evan_Flay
tweet_coord: [29.98746669, -90.25862007]
tweet_created: 2015-02-24 03:49:10 -0800
tweet_location: Seattle
user_timezone: Pacific Time (US & Canada)
text:
@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The


airline_sentiment: neutral
airline: American
name: iSmellNothing
tweet_created: 2015-02-24 03:49:36 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Thank you for the info! Changes need to be made over the phone, correct? Is there any way an AA agent can call me directly?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Evan_Flay
tweet_coord: [29.987463, -90.25860012]
tweet_created: 2015-02-24 03:49:47 -0800
tweet_location: Seattle
user_timezone: Pacific Time (US & Canada)
text:
@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: BrittanyWolgast
tweet_created: 2015-02-24 03:51:35 -0800
user_timezone: Central Time (US & Canada)
text:
@united Luckily I made my flights this time but was so disappointed with the lack of communication :(


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: richardgru
tweet_created: 2015-02-24 03:52:26 -0800
text:
@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !


airline_sentiment: neutral
airline: American
name: MarkJDiSalvo
tweet_created: 2015-02-24 03:54:08 -0800
tweet_location: Waynesville, OHIO
text:
@AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations


airline_sentiment: neutral
airline: Southwest
name: emayteeteej
tweet_created: 2015-02-24 03:54:46 -0800
tweet_location: Hopatcong, NJ
text:
@SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: perelmuterm
tweet_created: 2015-02-24 03:59:31 -0800
tweet_location: Miami
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir there's a lot of talks and no doing. 
MIA-SFO on a 20+ year old plane #nonewplanes #old #shame http://t.co/TwETPXUpPN


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: weezerandburnie
tweet_created: 2015-02-24 04:01:01 -0800
tweet_location: Belle MO
text:
@AmericanAir she has  the guy u served drinks 2  til he needed awheelchair to get off the plane is a more important then the assaulted women


airline_sentiment: positive
airline: American
name: rkflyga
tweet_created: 2015-02-24 04:01:24 -0800
tweet_location: KFDK
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe


airline_sentiment: neutral
airline: American
name: MarkJDiSalvo
tweet_created: 2015-02-24 04:01:51 -0800
tweet_location: Waynesville, OHIO
text:
@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: Fede_123
tweet_created: 2015-02-24 04:03:04 -0800
text:
@AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using "weather"


airline_sentiment: neutral
airline: US Airways
name: meathead1974
tweet_created: 2015-02-24 04:03:48 -0800
tweet_location: Charlotte, NC
text:
@USAirways flight 1946 out of clt this morning.  It's snowing here.  Should i head out to the airport?


airline_sentiment: neutral
airline: Delta
name: rkflyga
tweet_created: 2015-02-24 04:04:08 -0800
tweet_location: KFDK
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue now out of A gates and into main terminal @ DCA. @NATCA members keeping watch from ATCT. #avgeek http://t.co/hPsiEaokwh


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ianbeyer
tweet_created: 2015-02-24 04:04:31 -0800
tweet_location: Wichita, Kansas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful?


airline_sentiment: neutral
airline: American
name: ianbeyer
tweet_created: 2015-02-24 04:05:20 -0800
tweet_location: Wichita, Kansas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir "Thank you for contacting American. The email address you have written to is an unmonitored account”


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ianbeyer
tweet_created: 2015-02-24 04:07:32 -0800
tweet_location: Wichita, Kansas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir That’s a rather clunky process. Whoever designed that clearly doesn’t understand e-mail 101.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: deniseimperial
tweet_created: 2015-02-24 04:08:10 -0800
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr


airline_sentiment: negative
negativereason: Damaged Luggage
airline: American
name: JamesDegelder
tweet_coord: [42.16481023, -70.88929237]
tweet_created: 2015-02-24 04:08:42 -0800
tweet_location: Greater Boston Area
text:
@AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ianbeyer
tweet_created: 2015-02-24 04:09:47 -0800
tweet_location: Wichita, Kansas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.


airline_sentiment: neutral
airline: American
name: MarkJDiSalvo
tweet_created: 2015-02-24 04:10:51 -0800
tweet_location: Waynesville, OHIO
text:
@AmericanAir travel week, delays, Cancelled Flightlations, "if you want to learn more about the merger press 1", delay my connector in Chicago #deice


airline_sentiment: neutral
airline: American
name: NJupdates247
tweet_created: 2015-02-24 04:13:07 -0800
tweet_location: Metropolis
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with.


airline_sentiment: neutral
airline: American
name: NJupdates247
tweet_created: 2015-02-24 04:14:37 -0800
tweet_location: Metropolis
user_timezone: Eastern Time (US & Canada)
text:
Thanks, @chasefoster. Was just about to book a flight to UK using @AmericanAir, but after reading this exchange, there's no way. I've sent


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jhamby1
tweet_created: 2015-02-24 04:16:13 -0800
tweet_location: Winston-Salem, NC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&amp;still insist charging crazy fees. Thats service?


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: perelmuterm
tweet_created: 2015-02-24 04:16:55 -0800
tweet_location: Miami
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I would love to say the same but it's not so much. 5hs flight, no internet, no personal A/C, 20yr old plane. #NoFunAtAll


airline_sentiment: neutral
airline: Southwest
name: davidgoodson71
tweet_created: 2015-02-24 04:17:23 -0800
text:
@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: duneshadow
tweet_created: 2015-02-24 04:17:33 -0800
tweet_location: Minneapolis, MN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might "know" but don't show it.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: hiphop_hokie
tweet_created: 2015-02-24 04:18:07 -0800
tweet_location: Richmond, VA
text:
@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me


airline_sentiment: neutral
airline: United
name: ShawnaNewman
tweet_created: 2015-02-24 04:19:55 -0800
tweet_location: searching for coffee
user_timezone: Eastern Time (US & Canada)
text:
@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: ucbearcatdad
tweet_created: 2015-02-24 04:19:56 -0800
text:
@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question


airline_sentiment: positive
airline: United
name: T2News
tweet_created: 2015-02-24 04:20:21 -0800
tweet_location: Glasgow
user_timezone: London
text:
@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: vicmeister
tweet_created: 2015-02-24 04:21:48 -0800
tweet_location: Glasgow via Cork
user_timezone: Dublin
text:
@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: jhamby1
tweet_created: 2015-02-24 04:22:59 -0800
tweet_location: Winston-Salem, NC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people


airline_sentiment: neutral
airline: United
name: brooklyn_dodger
tweet_created: 2015-02-24 04:24:33 -0800
tweet_location: Brooklyn
user_timezone: Eastern Time (US & Canada)
text:
.Thnx for the response @united bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?


airline_sentiment: neutral
airline: American
name: ToxicLayge
tweet_created: 2015-02-24 04:25:19 -0800
user_timezone: London
text:
@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: ucbearcatdad
tweet_created: 2015-02-24 04:25:40 -0800
text:
@USAirways asked her why needed to take yellow tag off. She said, "because I told you to!" Expect a personal apology from her- unacceptable!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: suetrio
tweet_created: 2015-02-24 04:25:43 -0800
text:
@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: deniseimperial
tweet_created: 2015-02-24 04:27:20 -0800
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: MaryCallaRowan
tweet_created: 2015-02-24 04:27:49 -0800
text:
@JetBlue your customer service today was deplorable.  There were plenty of ways u could have gotten us on that flight. #badcustomerservice


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JamesDegelder
tweet_coord: [42.18424338, -70.92464087]
tweet_created: 2015-02-24 04:28:16 -0800
tweet_location: Greater Boston Area
text:
@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: amymiller305
tweet_created: 2015-02-24 04:29:16 -0800
tweet_location: South Florida
text:
@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes &amp; gear


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: bcruz1028
tweet_created: 2015-02-24 04:32:04 -0800
text:
@USAirways @AmericanAir Day 3 &amp; still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: MaryCallaRowan
tweet_created: 2015-02-24 04:32:26 -0800
text:
@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: amymiller305
tweet_created: 2015-02-24 04:33:58 -0800
tweet_location: South Florida
text:
@SouthwestAir I would like to ask that his bags be picked up at PIT &amp; taken to his hotel by the airport. Will someone contact me


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: rduffy487
tweet_created: 2015-02-24 04:34:02 -0800
text:
@AmericanAir really? That's it? Not even a "we are looking into this to see what happened/what we could do better next time"


airline_sentiment: positive
airline: Southwest
name: kcormier19
tweet_created: 2015-02-24 04:35:05 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: Chewie240
tweet_created: 2015-02-24 04:36:18 -0800
tweet_location: Buffalo
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue why was Flight 1856 delayed to Buffalo ?  It’s a direct flight and the plane is at the gate.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: MeganHolstein
tweet_created: 2015-02-24 04:37:08 -0800
text:
@united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: rduffy487
tweet_created: 2015-02-24 04:38:48 -0800
text:
@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Evan_Flay
tweet_coord: [29.9880285, -90.25781369]
tweet_created: 2015-02-24 04:39:51 -0800
tweet_location: Seattle
user_timezone: Pacific Time (US & Canada)
text:
@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Evan_Flay
tweet_coord: [29.98878092, -90.25836915]
tweet_created: 2015-02-24 04:40:55 -0800
tweet_location: Seattle
user_timezone: Pacific Time (US & Canada)
text:
@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: Marci_DZ
tweet_created: 2015-02-24 04:42:28 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: jash01
tweet_created: 2015-02-24 04:42:43 -0800
tweet_location: san francisco
user_timezone: Tehran
text:
@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: joylauren3
tweet_created: 2015-02-24 04:42:46 -0800
tweet_location: St. Louis, MO
user_timezone: Hawaii
text:
@AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.


airline_sentiment: neutral
airline: American
name: VanekSue
tweet_created: 2015-02-24 04:44:33 -0800
text:
@AmericanAir Good morning!  Wondering why my pre-TSA check was not on my boarding pass this morning??


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JigsawLounge
tweet_created: 2015-02-24 04:44:59 -0800
tweet_location: SR2
user_timezone: London
text:
@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: eatmyshorts2263
tweet_created: 2015-02-24 04:46:12 -0800
tweet_location: Carmen SanDiego
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. 👍


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: davidgoodson71
tweet_created: 2015-02-24 04:49:42 -0800
text:
@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: bcruz1028
tweet_created: 2015-02-24 04:49:48 -0800
text:
@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: davidgoodson71
tweet_created: 2015-02-24 04:50:23 -0800
text:
@SouthwestAir it's just the principle - it's hard to get mugged &amp; not be upset you took my money &amp; didn't give me anything #wrongiswrong


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: Danye33
tweet_created: 2015-02-24 04:50:54 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online


airline_sentiment: positive
airline: American
name: barrysterling
tweet_created: 2015-02-24 04:51:46 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir great job TYR ground crew...now let's get this bird outta here!!!  Tell flight 3200 to wait on me...be there in 45 mikes!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: Evan_Flay
tweet_coord: [29.98699328, -90.25081691]
tweet_created: 2015-02-24 04:52:36 -0800
tweet_location: Seattle
user_timezone: Pacific Time (US & Canada)
text:
@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You


airline_sentiment: neutral
airline: American
name: VanekSue
tweet_created: 2015-02-24 04:53:54 -0800
text:
@AmericanAir  They said it works 80-90% of the time, DFW security entrance C26. Before/after pre-check, whereas I paid for the service.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: TheRandyHarbin
tweet_created: 2015-02-24 04:54:21 -0800
tweet_location: Kansas City MO
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: pjeffs
tweet_created: 2015-02-24 04:55:17 -0800
user_timezone: Mid-Atlantic
text:
@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call   Getting tired of typing little notes


airline_sentiment: positive
airline: Southwest
name: Paulyjroberts
tweet_created: 2015-02-24 04:55:35 -0800
tweet_location: cambridge, maryland
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Danye33
tweet_created: 2015-02-24 04:56:24 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job &amp; family this is crazy


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: BouleChitte
tweet_created: 2015-02-24 04:57:30 -0800
text:
@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?


airline_sentiment: positive
airline: Delta
name: jannasaurusrex
tweet_created: 2015-02-24 04:58:17 -0800
tweet_location: central mass
text:
@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks


airline_sentiment: neutral
airline: Southwest
name: Sez_Nez
tweet_created: 2015-02-24 05:00:12 -0800
tweet_location: DFW
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: rmgarrett3
tweet_created: 2015-02-24 05:04:30 -0800
tweet_location: Dallas, TX
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna.


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: blackjackpro911
tweet_coord: [42.361016, -71.02000488]
tweet_created: 2015-02-24 05:05:28 -0800
tweet_location: San Mateo, CA & Las Vegas, NV
text:
@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS


airline_sentiment: positive
airline: Delta
name: jannasaurusrex
tweet_created: 2015-02-24 05:06:23 -0800
tweet_location: central mass
text:
“@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue” and now I'M feeling like a boss #jetbluefame


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: peterbarth
tweet_created: 2015-02-24 05:07:10 -0800
tweet_location: Greenville, SC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: dwjudson
tweet_created: 2015-02-24 05:09:32 -0800
tweet_location: Toronto, Ontario, Canada
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still "Now Boarding"...


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: DonnyrMartin
tweet_created: 2015-02-24 05:09:52 -0800
tweet_location: Waco, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir yes starting w/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: dwjudson
tweet_created: 2015-02-24 05:10:57 -0800
tweet_location: Toronto, Ontario, Canada
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Disappointing lack of kindness toward this person. The agent asked her counterparts "why this person was talking to her".


airline_sentiment: positive
airline: Southwest
name: osman_khan
tweet_created: 2015-02-24 05:13:15 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: dkesten71
tweet_created: 2015-02-24 05:14:27 -0800
text:
@united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: dwjudson
tweet_created: 2015-02-24 05:15:26 -0800
tweet_location: Toronto, Ontario, Canada
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: duneshadow
tweet_created: 2015-02-24 05:15:52 -0800
tweet_location: Minneapolis, MN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: bcarlsrud
tweet_created: 2015-02-24 05:17:43 -0800
user_timezone: Central Time (US & Canada)
text:
@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Sri_Philips
tweet_created: 2015-02-24 05:21:04 -0800
tweet_location: Chicago, IL, USA
text:
@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago


airline_sentiment: neutral
airline: Delta
name: elias_rubin
tweet_created: 2015-02-24 05:22:00 -0800
tweet_location: New York, NY
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue A month ago I had a flight booked but then had to Cancelled Flight it... I'm now Flight Booking Problems a separate flight for a different occasion.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: dwjudson
tweet_created: 2015-02-24 05:22:01 -0800
tweet_location: Toronto, Ontario, Canada
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.


airline_sentiment: positive
airline: US Airways
name: bkusske
tweet_created: 2015-02-24 05:22:10 -0800
tweet_location: MN
user_timezone: Mountain Time (US & Canada)
text:
@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!


airline_sentiment: positive
airline: American
name: aprilteybrown
tweet_created: 2015-02-24 05:22:17 -0800
tweet_location: Washington, D.C.
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.


airline_sentiment: neutral
airline: Delta
name: elias_rubin
tweet_created: 2015-02-24 05:22:20 -0800
tweet_location: New York, NY
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: Kalbozey
tweet_created: 2015-02-24 05:22:48 -0800
tweet_location: Southern California
user_timezone: Pacific Time (US & Canada)
text:
@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: saysorrychris
tweet_created: 2015-02-24 05:23:46 -0800
tweet_location: Everywhere But Never Scared
user_timezone: Hawaii
text:
@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: msolor
tweet_created: 2015-02-24 05:26:32 -0800
tweet_location: Newark NJ
user_timezone: Quito
text:
@AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.


airline_sentiment: neutral
airline: Delta
name: sflcn
tweet_created: 2015-02-24 05:28:49 -0800
tweet_location: South Florida
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http://t.co/MBcEhCSZX3 @CaribbeJan @islandexpert http://t.co/2Zm4jkAlZl


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: cmtodd
tweet_created: 2015-02-24 05:29:33 -0800
tweet_location: Miami Beach, Florida USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2/23.  Horrible attitudes toward helping customers.


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: Aero0729
tweet_created: 2015-02-24 05:32:40 -0800
text:
@AmericanAir   What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: Aero0729
tweet_created: 2015-02-24 05:34:10 -0800
text:
@AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: stevan_hicks
tweet_created: 2015-02-24 05:34:40 -0800
text:
@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.


airline_sentiment: neutral
airline: American
name: unBRokEn_faith
tweet_created: 2015-02-24 05:35:06 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir when will the merging of miles between you and @USAirways be complete? Wasn't it this month?


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: Aero0729
tweet_created: 2015-02-24 05:35:42 -0800
text:
@AmericanAir  zoom in on the sauce and potatoes.  This stuff is vile.  And I mean vile. http://t.co/m2PHoavRxC


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: LifesATrip_
tweet_created: 2015-02-24 05:36:34 -0800
tweet_location: Kansas City
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I "heart" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations.


airline_sentiment: neutral
airline: US Airways
name: RockUrHumanity
tweet_created: 2015-02-24 05:36:53 -0800
tweet_location: East Coast/New England
user_timezone: Eastern Time (US & Canada)
text:
@USAirways &amp; @AmericanAir: 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: missinver
tweet_created: 2015-02-24 05:38:03 -0800
tweet_location: Larne
text:
@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: mirandaash
tweet_created: 2015-02-24 05:40:07 -0800
tweet_location: Surrey, UK
user_timezone: London
text:
@AmericanAir I’m still waiting - this has been going on far too long. Is there someone I can speak to?


airline_sentiment: neutral
airline: American
name: oobunillaoo
tweet_created: 2015-02-24 05:40:57 -0800
tweet_location: usa::fr::uk
user_timezone: London
text:
@AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: xRaeCatherine
tweet_created: 2015-02-24 05:42:16 -0800
text:
@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TrevorHam01
tweet_created: 2015-02-24 05:43:29 -0800
tweet_location: NYC
text:
@USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!


airline_sentiment: positive
airline: US Airways
name: stevan_hicks
tweet_created: 2015-02-24 05:44:14 -0800
text:
@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: MaryCallaRowan
tweet_created: 2015-02-24 05:44:42 -0800
text:
@JetBlue if you can get us on a flight to Vieques all will be good. Right now, not looking promising.


airline_sentiment: neutral
airline: American
name: oobunillaoo
tweet_created: 2015-02-24 05:46:44 -0800
tweet_location: usa::fr::uk
user_timezone: London
text:
@AmericanAir please can you tell me why DFW has a weather advisory and RDU does not? the entire state of NC has shut down from ice &amp; snow!


airline_sentiment: positive
airline: Delta
name: MikeSmithMedia
tweet_created: 2015-02-24 05:47:00 -0800
tweet_location: New York/New Jersey
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ELLLORRAC
tweet_created: 2015-02-24 05:47:46 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again.  Unknowledgeable staff.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: Dumas2TTG
tweet_created: 2015-02-24 05:51:08 -0800
user_timezone: Arizona
text:
@AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!


airline_sentiment: neutral
airline: American
name: RockUrHumanity
tweet_created: 2015-02-24 05:52:52 -0800
tweet_location: East Coast/New England
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @USAirways She's on Manch to Charlotte Fl 4628 Told her she could get on a 4pm flight to West Palm Beach. Nothing earlier?


airline_sentiment: neutral
airline: American
name: oobunillaoo
tweet_created: 2015-02-24 05:53:07 -0800
tweet_location: usa::fr::uk
user_timezone: London
text:
@AmericanAir flight BA1551 departing tomorrow (wednesday) - not Cancelled Flightled but how can anyone make it to the airport in this weather?


airline_sentiment: neutral
airline: United
name: kathryn217628
tweet_created: 2015-02-24 05:53:23 -0800
text:
@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: mirandaash
tweet_created: 2015-02-24 05:54:13 -0800
tweet_location: Surrey, UK
user_timezone: London
text:
@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: beantownmatty
tweet_coord: [39.29275067, -94.70795218]
tweet_created: 2015-02-24 05:54:40 -0800
tweet_location: iPhone: 37.621227,-122.386002
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: ashjshannon
tweet_created: 2015-02-24 05:58:57 -0800
tweet_location: Detroit
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: Dumas2TTG
tweet_created: 2015-02-24 05:59:27 -0800
user_timezone: Arizona
text:
“@AmericanAir: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.”#NoXTraLegRoom #NoCoatCloset


airline_sentiment: neutral
airline: American
name: RockUrHumanity
tweet_created: 2015-02-24 06:01:23 -0800
tweet_location: East Coast/New England
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @USAirways Yes, obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: Dumas2TTG
tweet_created: 2015-02-24 06:02:30 -0800
user_timezone: Arizona
text:
@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee


airline_sentiment: neutral
airline: American
name: WhatSarahSayzz
tweet_created: 2015-02-24 06:03:19 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: lmeckPR
tweet_created: 2015-02-24 06:03:28 -0800
tweet_location: Maryland
user_timezone: Quito
text:
@USAirways seriously???  did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: beantownmatty
tweet_created: 2015-02-24 06:03:31 -0800
tweet_location: iPhone: 37.621227,-122.386002
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..


airline_sentiment: neutral
airline: Southwest
name: passthechorizo
tweet_created: 2015-02-24 06:04:02 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...


airline_sentiment: positive
airline: Delta
name: JohnJJSmith
tweet_created: 2015-02-24 06:04:03 -0800
tweet_location: NY,NY
text:
@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at  JetBlue


airline_sentiment: neutral
airline: United
name: WhatSarahSayzz
tweet_created: 2015-02-24 06:04:03 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏


airline_sentiment: neutral
airline: Southwest
name: passthechorizo
tweet_created: 2015-02-24 06:04:11 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring.


airline_sentiment: neutral
airline: US Airways
name: WhatSarahSayzz
tweet_created: 2015-02-24 06:04:32 -0800
user_timezone: Pacific Time (US & Canada)
text:
@USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: bsauce2011
tweet_created: 2015-02-24 06:05:31 -0800
tweet_location: Fort Myers
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: PrettyMommy86
tweet_created: 2015-02-24 06:07:21 -0800
text:
@USAirways I really feel like your company needs evaluate their policies &amp; realize that transfers should be possible for tickets


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: beantownmatty
tweet_created: 2015-02-24 06:08:44 -0800
tweet_location: iPhone: 37.621227,-122.386002
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: MandiBPro
tweet_created: 2015-02-24 06:08:55 -0800
tweet_location: Jacksonville, FL
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ChellyChelly
tweet_created: 2015-02-24 06:09:34 -0800
tweet_location: Pittsburgh, PA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Customer service provides no wiggle room to change flight without a $200 change fee. @southwest has always been accommodating.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: pwalnuts1156
tweet_created: 2015-02-24 06:11:57 -0800
tweet_location: Galt Gulch
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt  every time the person in front shifts he raps my knees


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: NicoleMEBump
tweet_created: 2015-02-24 06:12:21 -0800
tweet_location: Manchester, NH
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ajpape
tweet_created: 2015-02-24 06:12:23 -0800
tweet_location: Boulder, CO
user_timezone: Mountain Time (US & Canada)
text:
@united So they didn't drop my bag overnight &amp; now I'm leaving for a week. This is why you were supposed to hold on to the bag....


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: bsauce2011
tweet_created: 2015-02-24 06:13:11 -0800
tweet_location: Fort Myers
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: texdoh
tweet_created: 2015-02-24 06:13:19 -0800
tweet_location: iPhone: 40.955353,-73.813942
user_timezone: Central Time (US & Canada)
text:
@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!


airline_sentiment: neutral
airline: American
name: oobunillaoo
tweet_created: 2015-02-24 06:13:21 -0800
tweet_location: usa::fr::uk
user_timezone: London
text:
@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: AurelAssan
tweet_created: 2015-02-24 06:14:14 -0800
text:
@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: mcgarr_ok
tweet_created: 2015-02-24 06:16:43 -0800
text:
@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: EMesaLaw
tweet_created: 2015-02-24 06:17:46 -0800
tweet_location: Greater New England Area
user_timezone: Quito
text:
@AmericanAir watch out if you are a parent...they break stroller &amp; tell you look at the fine print


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: MandiBPro
tweet_created: 2015-02-24 06:17:52 -0800
tweet_location: Jacksonville, FL
user_timezone: Eastern Time (US & Canada)
text:
@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: gregdarley
tweet_created: 2015-02-24 06:18:54 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem


airline_sentiment: neutral
airline: American
name: beantownmatty
tweet_coord: [39.29381252, -94.71144036]
tweet_created: 2015-02-24 06:19:19 -0800
tweet_location: iPhone: 37.621227,-122.386002
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir depends on the terminal, what' the best option? Arrive C, depart A. Breakfast burrito is what I'm craving.. Any update on 1119?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: ChellyChelly
tweet_created: 2015-02-24 06:20:13 -0800
tweet_location: Pittsburgh, PA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir As I already have a booked flight that I can't use &amp; can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: nerdguru
tweet_created: 2015-02-24 06:20:54 -0800
tweet_location: Fullerton, CA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy


airline_sentiment: positive
airline: Delta
name: texdoh
tweet_created: 2015-02-24 06:22:13 -0800
tweet_location: iPhone: 40.955353,-73.813942
user_timezone: Central Time (US & Canada)
text:
@JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation #


airline_sentiment: positive
airline: Delta
name: NBucketTV
tweet_created: 2015-02-24 06:24:14 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http://t.co/JGdu5us8Dz


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: TheBaltimoreOs
tweet_created: 2015-02-24 06:24:39 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: bsauce2011
tweet_created: 2015-02-24 06:25:03 -0800
tweet_location: Fort Myers
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible.


airline_sentiment: positive
airline: American
name: rundallas57
tweet_created: 2015-02-24 06:25:04 -0800
text:
@AmericanAir although you have no control of the weather, you came through with a great customer service


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: throthra
tweet_created: 2015-02-24 06:29:54 -0800
text:
@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: mcgarr_ok
tweet_created: 2015-02-24 06:30:04 -0800
text:
@USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ChellyChelly
tweet_created: 2015-02-24 06:30:15 -0800
tweet_location: Pittsburgh, PA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I'll be sticking with @southwest in the future. No change fees, first bag free, and stellar customer service.


airline_sentiment: positive
airline: Southwest
name: chamtdi
tweet_created: 2015-02-24 06:31:02 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: throthra
tweet_created: 2015-02-24 06:31:17 -0800
text:
@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.


airline_sentiment: positive
airline: American
name: beantownmatty
tweet_created: 2015-02-24 06:31:35 -0800
tweet_location: iPhone: 37.621227,-122.386002
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: throthra
tweet_created: 2015-02-24 06:32:43 -0800
text:
@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: etiyi
tweet_created: 2015-02-24 06:33:35 -0800
tweet_location: .
user_timezone: Central Time (US & Canada)
text:
@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: HRKatWrangler
tweet_created: 2015-02-24 06:35:26 -0800
tweet_location: Hudson Valley, NY
user_timezone: Atlantic Time (Canada)
text:
@USAirways Your policy needs a serious revision for babies.  Fortunately I have choices and choose @Southwest from here on out.


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: beantownmatty
tweet_coord: [39.29951964, -94.71192112]
tweet_created: 2015-02-24 06:35:34 -0800
tweet_location: iPhone: 37.621227,-122.386002
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir no repair made to the water line. No potable water on board this flight. "We will take off soon." Time for new planes MCI&gt;DFW.


airline_sentiment: neutral
airline: United
name: Cecilia_stories
tweet_created: 2015-02-24 06:36:20 -0800
tweet_location: Luxembourg
user_timezone: Paris
text:
@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: ryan22042
tweet_created: 2015-02-24 06:38:05 -0800
text:
@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: MadeleineDay
tweet_created: 2015-02-24 06:39:44 -0800
tweet_location: St. Louis
user_timezone: Pacific Time (US & Canada)
text:
@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!


airline_sentiment: positive
airline: Delta
name: eatgregeat
tweet_coord: [34.02764112, -118.49636416]
tweet_created: 2015-02-24 06:40:18 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: yorkshire2002
tweet_created: 2015-02-24 06:40:27 -0800
tweet_location: Kentucky
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Thanks again for ruiningmy vacation.  You all are the best for this.  Could not have done it without you.


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: JR_Fett
tweet_created: 2015-02-24 06:41:47 -0800
text:
@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: dlm_3
tweet_created: 2015-02-24 06:43:11 -0800
tweet_location: Global
user_timezone: Eastern Time (US & Canada)
text:
@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error


airline_sentiment: neutral
airline: American
name: hungariannomad
tweet_created: 2015-02-24 06:43:14 -0800
tweet_location: ÜT: 40.755844,-73.945229
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul,BA for intra-EU)?


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: NicholasAram
tweet_created: 2015-02-24 06:43:15 -0800
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir my seat is disgusting. Old and dirty. When are you going to refurbish this plane?  US Air 597 jfk to phx


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: mortgagesbycoop
tweet_created: 2015-02-24 06:43:24 -0800
tweet_location: New Jersey
text:
@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Mateyush
tweet_created: 2015-02-24 06:43:55 -0800
tweet_location: Above the B/D/N/Q/R/2/3/4/5
user_timezone: Eastern Time (US & Canada)
text:
@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: TheVoiceofBrian
tweet_created: 2015-02-24 06:43:57 -0800
tweet_location: YouTube.com/VOiceofBrian
user_timezone: Central Time (US & Canada)
text:
@USAirways OK we are on DAY 11 trying to  book a flight for 4.  Ur system STILL says "due to weather….call back Late Flightr"  #outofbusiness ?


airline_sentiment: neutral
airline: Delta
name: eatgregeat
tweet_coord: [34.02761838, -118.49646336]
tweet_created: 2015-02-24 06:43:59 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!


airline_sentiment: neutral
airline: Delta
name: scojjac
tweet_created: 2015-02-24 06:46:29 -0800
tweet_location: Las Cruces, NM
user_timezone: Mountain Time (US & Canada)
text:
@JetBlue @JetBlueCheeps My friend bought a ticket last night for one of these routes from you, and it cost way more. Can you help?”


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: jeremyleewhite
tweet_coord: [27.97628758, -82.53727303]
tweet_created: 2015-02-24 06:48:29 -0800
text:
@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!


airline_sentiment: positive
airline: Delta
name: eatgregeat
tweet_coord: [34.02763089, -118.49627894]
tweet_created: 2015-02-24 06:48:43 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)


airline_sentiment: neutral
airline: American
name: MiddleSeatView
tweet_created: 2015-02-24 06:50:32 -0800
tweet_location: Washington, D.C.
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: NicholasAram
tweet_created: 2015-02-24 06:51:55 -0800
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir the whole plane is the same. How old is this plane?  The seats leather is coming apart ay the seams.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: christinphillip
tweet_created: 2015-02-24 06:52:09 -0800
tweet_location: Princeton, NJ
user_timezone: Central Time (US & Canada)
text:
@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Evan_Flay
tweet_coord: [29.98372726, -95.33734532]
tweet_created: 2015-02-24 06:53:12 -0800
tweet_location: Seattle
user_timezone: Pacific Time (US & Canada)
text:
@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: Evan_Flay
tweet_coord: [29.98384925, -95.3374653]
tweet_created: 2015-02-24 06:53:59 -0800
tweet_location: Seattle
user_timezone: Pacific Time (US & Canada)
text:
@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: JonKohler
tweet_created: 2015-02-24 06:54:03 -0800
tweet_location: Denver, CO
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: lalunkee
tweet_created: 2015-02-24 06:54:11 -0800
tweet_location: All over ...
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Need your help. I'm moving to DC &amp; I want to book a one way fare on your website. It won't seem to let me. Am I missing something?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Evan_Flay
tweet_coord: [29.98350283, -95.33678993]
tweet_created: 2015-02-24 06:54:45 -0800
tweet_location: Seattle
user_timezone: Pacific Time (US & Canada)
text:
@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.


airline_sentiment: positive
airline: American
name: emhammer5805
tweet_created: 2015-02-24 06:54:51 -0800
text:
@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: oliviahaymond
tweet_created: 2015-02-24 06:55:38 -0800
tweet_location: Tampa, Florida
user_timezone: Eastern Time (US & Canada)
text:
@USAirways - Good to know that your phone customer service is still impaired due to "bad weather" that was over a week ago #jetblueanyone?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: 8629Fissile
tweet_created: 2015-02-24 06:55:56 -0800
user_timezone: London
text:
@united Fingers crossed &amp; its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Evan_Flay
tweet_coord: [29.98377529, -95.33756559]
tweet_created: 2015-02-24 06:55:59 -0800
tweet_location: Seattle
user_timezone: Pacific Time (US & Canada)
text:
@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Evan_Flay
tweet_coord: [29.98350019, -95.33675519]
tweet_created: 2015-02-24 06:57:14 -0800
tweet_location: Seattle
user_timezone: Pacific Time (US & Canada)
text:
@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: dgjessee
tweet_created: 2015-02-24 06:59:09 -0800
tweet_location: Atlanta, United States
user_timezone: Eastern Time (US & Canada)
text:
@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.


airline_sentiment: positive
airline: American
name: JohnCFitness
tweet_created: 2015-02-24 06:59:56 -0800
tweet_location: World Wide.
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: DocUX
tweet_created: 2015-02-24 07:02:58 -0800
tweet_location: USA
user_timezone: Quito
text:
@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full


airline_sentiment: positive
airline: Southwest
name: PlatypusDBHunt
tweet_created: 2015-02-24 07:04:11 -0800
tweet_location: Albuquerque, NM
text:
@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: betorides
tweet_created: 2015-02-24 07:05:20 -0800
user_timezone: Quito
text:
@AmericanAir Just got a call from baggage dept. "...still looking for your property". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: JME23
tweet_created: 2015-02-24 07:05:38 -0800
tweet_location: Citizen of the world dahhhling
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: JotakaEaddy
tweet_created: 2015-02-24 07:05:38 -0800
tweet_location: Washington DC
text:
@AmericanAir..still here. feet are freezing b/c doors have been open. Flt time was 8:30.  We have fuel but now waiting for "rampers" #AA4285


airline_sentiment: positive
airline: Southwest
name: DelaneySchenk
tweet_created: 2015-02-24 07:07:26 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: LSNorwich
tweet_created: 2015-02-24 07:08:24 -0800
user_timezone: London
text:
@AmericanAir Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?


airline_sentiment: neutral
airline: United
name: Hannahsfight1
tweet_created: 2015-02-24 07:09:46 -0800
tweet_location: Right Now Mostly The Hospital
user_timezone: Atlantic Time (Canada)
text:
@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5


airline_sentiment: positive
airline: Delta
name: nokidhungry
tweet_created: 2015-02-24 07:10:11 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: jeremyleewhite
tweet_created: 2015-02-24 07:10:36 -0800
text:
@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: _Justin22_
tweet_created: 2015-02-24 07:11:17 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Been on hold for 40 minutes, calling because my flight is delayed.  This type of service in not acceptable.


airline_sentiment: negative
negativereason: Can't Tell
airline: Virgin America
name: meredithjlynn
tweet_created: 2015-02-24 07:11:37 -0800
text:
@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: betorides
tweet_created: 2015-02-24 07:12:53 -0800
user_timezone: Quito
text:
@AmericanAir over 70 days  no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http://t.co/9R9OmzQAVI


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: campilley
tweet_created: 2015-02-24 07:13:15 -0800
tweet_location: Europe
user_timezone: Amsterdam
text:
@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: mwecker
tweet_created: 2015-02-24 07:13:54 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: mwecker
tweet_created: 2015-02-24 07:14:53 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Is there lack of communication/competition between the American and the Air by any chance?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: JotakaEaddy
tweet_created: 2015-02-24 07:15:10 -0800
tweet_location: Washington DC
text:
@AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&amp;likely to be told we need more fuel.#cycle


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: betorides
tweet_created: 2015-02-24 07:15:34 -0800
user_timezone: Quito
text:
@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths


airline_sentiment: positive
airline: American
name: Lauren_Nann
tweet_coord: [41.06938783, -73.73394372]
tweet_created: 2015-02-24 07:16:07 -0800
tweet_location: Harrison, New York
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you 😄


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: mwecker
tweet_created: 2015-02-24 07:16:12 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!


airline_sentiment: neutral
airline: American
name: brech7
tweet_created: 2015-02-24 07:16:38 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?


airline_sentiment: neutral
airline: American
name: petchmo
tweet_created: 2015-02-24 07:17:15 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: coyj1622
tweet_created: 2015-02-24 07:17:20 -0800
tweet_location: Planet Earth
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: yorkshire2002
tweet_created: 2015-02-24 07:19:24 -0800
tweet_location: Kentucky
user_timezone: Eastern Time (US & Canada)
text:
@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your "go to" maneuver?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: _Justin22_
tweet_created: 2015-02-24 07:21:47 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.


airline_sentiment: positive
airline: American
name: georgetietjen
tweet_created: 2015-02-24 07:21:51 -0800
text:
@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: jeremyleewhite
tweet_coord: [27.97575376, -82.53714356]
tweet_created: 2015-02-24 07:22:42 -0800
text:
@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: OneT_Mat
tweet_created: 2015-02-24 07:22:49 -0800
tweet_location: Boston, MA
user_timezone: Atlantic Time (Canada)
text:
@USAirways hey!!  Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JenRomanoff
tweet_created: 2015-02-24 07:22:55 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: RealMaryAgnes
tweet_created: 2015-02-24 07:23:34 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: JR_Fett
tweet_created: 2015-02-24 07:24:19 -0800
text:
@AmericanAir now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???


airline_sentiment: neutral
airline: American
name: nicole__cooper
tweet_created: 2015-02-24 07:25:23 -0800
tweet_location: Wichita, KS
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm


airline_sentiment: neutral
airline: American
name: georgetietjen
tweet_created: 2015-02-24 07:29:36 -0800
text:
@AmericanAir Hi guys.I have 2/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider Fê-route as I have connect?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MauererPower
tweet_created: 2015-02-24 07:31:50 -0800
user_timezone: Central Time (US & Canada)
text:
Yes, and it gets disconnected due to the lack of WIFI strength “@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?”


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: Gian_Ricco
tweet_created: 2015-02-24 07:32:00 -0800
text:
@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: JR_Fett
tweet_created: 2015-02-24 07:32:35 -0800
text:
@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: planedoc71
tweet_created: 2015-02-24 07:32:41 -0800
text:
@AmericanAir thanks for finally letting me get through to book my flight. Frustration  set in... #donedeal #talktoahuman


airline_sentiment: positive
airline: Delta
name: PaulParz
tweet_created: 2015-02-24 07:32:45 -0800
text:
@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: JR_Fett
tweet_created: 2015-02-24 07:34:33 -0800
text:
@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS


airline_sentiment: neutral
airline: American
name: jacquelinewins6
tweet_created: 2015-02-24 07:34:40 -0800
text:
@AmericanAir 
Thank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: JLPoeschl
tweet_created: 2015-02-24 07:34:59 -0800
text:
@SouthwestAir Switching planes due to mechanical problems.  How does reboarding work? Was A49, now at end of long line.  Stuck in middle?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: fatwmnonthemtn
tweet_created: 2015-02-24 07:35:09 -0800
tweet_location: Summit, NJ
user_timezone: Central Time (US & Canada)
text:
@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: bergie72
tweet_created: 2015-02-24 07:35:14 -0800
tweet_location: Hanover Twp, PA
text:
@USAirways your CSR in PHL suck.   Flt 3883 gets cx'd,  i get rebooked to the next day?  On standby for 4011. Not hopeful.


airline_sentiment: neutral
airline: Southwest
name: skiiim21
tweet_created: 2015-02-24 07:35:33 -0800
tweet_location: Dallas
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir is there a resource to check delays/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ❄️


airline_sentiment: positive
airline: Southwest
name: tmahal
tweet_created: 2015-02-24 07:36:17 -0800
tweet_location: SF Bay Area
text:
@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq" #southwestairlines


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: AmericanNarad
tweet_created: 2015-02-24 07:36:54 -0800
user_timezone: Atlantic Time (Canada)
text:
@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice


airline_sentiment: positive
airline: Delta
name: Ruth_Slobodin
tweet_created: 2015-02-24 07:38:05 -0800
user_timezone: Atlantic Time (Canada)
text:
“@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)” you know me too well 💘


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: NecroticDoctor
tweet_created: 2015-02-24 07:38:52 -0800
tweet_location: Trapped in Baltimore.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: Flora_Lola_NYC
tweet_created: 2015-02-24 07:40:06 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: LSNorwich
tweet_created: 2015-02-24 07:40:15 -0800
user_timezone: London
text:
@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jammyrascals
tweet_created: 2015-02-24 07:40:45 -0800
tweet_location: Marlow, UK
user_timezone: London
text:
@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: m_jl_c
tweet_coord: [40.78476286, -73.97029561]
tweet_created: 2015-02-24 07:42:47 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Guggero
tweet_created: 2015-02-24 07:43:05 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ✌️out.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: dwjudson
tweet_created: 2015-02-24 07:43:52 -0800
tweet_location: Toronto, Ontario, Canada
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?


airline_sentiment: negative
negativereason: longlines
airline: American
name: georgetietjen
tweet_created: 2015-02-24 07:44:16 -0800
text:
@AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: dwjudson
tweet_created: 2015-02-24 07:44:55 -0800
tweet_location: Toronto, Ontario, Canada
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: RealMaryAgnes
tweet_created: 2015-02-24 07:45:00 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed


airline_sentiment: neutral
airline: Southwest
name: kdtwill
tweet_created: 2015-02-24 07:45:03 -0800
tweet_location: Austin, Texas
text:
@SouthwestAir is America's largest airline by passengers carried! Wonder if this is b/c they have a 'Customer Service Bible' #ANAmarketers


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: dwjudson
tweet_created: 2015-02-24 07:45:31 -0800
tweet_location: Toronto, Ontario, Canada
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: tylerhansen331
tweet_created: 2015-02-24 07:47:15 -0800
text:
@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: JR_Fett
tweet_created: 2015-02-24 07:47:38 -0800
text:
@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: DannyLawray
tweet_created: 2015-02-24 07:48:40 -0800
tweet_location: Dumfries, Virginia
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MyCustoAdvocate
tweet_created: 2015-02-24 07:48:48 -0800
tweet_location: Miami, New York, Boston
text:
@AmericanAir Airline trouble this winter &amp; not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate w/companies forU!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Maxxisonfire
tweet_created: 2015-02-24 07:49:10 -0800
text:
@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: Leora13
tweet_created: 2015-02-24 07:49:15 -0800
text:
@VirginAmerica status match program.  I applied and it's been three weeks.  Called and emailed with no response.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: DannyLawray
tweet_created: 2015-02-24 07:49:39 -0800
tweet_location: Dumfries, Virginia
user_timezone: Eastern Time (US & Canada)
text:
@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery!  Shame on me this time!


airline_sentiment: positive
airline: American
name: JR_Fett
tweet_created: 2015-02-24 07:50:35 -0800
text:
@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint


airline_sentiment: negative
negativereason: longlines
airline: United
name: JohnJReid
tweet_created: 2015-02-24 07:52:03 -0800
tweet_location: Seaside, California
user_timezone: Pacific Time (US & Canada)
text:
@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!


airline_sentiment: neutral
airline: United
name: MyCustoAdvocate
tweet_created: 2015-02-24 07:52:18 -0800
tweet_location: Miami, New York, Boston
text:
@united Airline trouble this winter &amp; not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: jacquelinewins6
tweet_created: 2015-02-24 07:53:45 -0800
text:
@AmericanAir 
Can you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks


airline_sentiment: neutral
airline: Southwest
name: kdtwill
tweet_created: 2015-02-24 07:53:49 -0800
tweet_location: Austin, Texas
text:
@SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science  #ANAmarketers


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ELLLORRAC
tweet_created: 2015-02-24 07:54:17 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day


airline_sentiment: positive
airline: US Airways
name: yorkshire2002
tweet_created: 2015-02-24 07:54:35 -0800
tweet_location: Kentucky
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: blueswingpark
tweet_created: 2015-02-24 07:54:41 -0800
tweet_location: san francisco califorania
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir stop sending me back to "customer relations "I have hand written a letter to them, send in a letter, called them, no help!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: blueswingpark
tweet_created: 2015-02-24 07:55:16 -0800
tweet_location: san francisco califorania
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Kukirani
tweet_created: 2015-02-24 07:56:33 -0800
tweet_location: Worldwide
text:
@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: richstahl
tweet_coord: [35.84808282, -78.66572751]
tweet_created: 2015-02-24 07:56:34 -0800
tweet_location: Raleigh, NC
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: mikebrandes
tweet_created: 2015-02-24 07:56:45 -0800
tweet_location: Minneapolis, MN
user_timezone: Eastern Time (US & Canada)
text:
@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: erinfoyLA
tweet_created: 2015-02-24 07:59:01 -0800
tweet_location: Los Angeles, CA
text:
@AmericanAir really needs to get a a clue and start treating people like humans, not animals.  #americandairlinesSUCKS


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: yorkshire2002
tweet_created: 2015-02-24 08:00:24 -0800
tweet_location: Kentucky
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002


airline_sentiment: neutral
airline: Delta
name: MyCustoAdvocate
tweet_created: 2015-02-24 08:00:56 -0800
tweet_location: Miami, New York, Boston
text:
@JetBlue Airline trouble this winter &amp; not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: PFlandersdc
tweet_created: 2015-02-24 08:01:21 -0800
text:
@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: alas3k
tweet_created: 2015-02-24 08:02:29 -0800
tweet_location: ÜT: 26.72488,-80.13666
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch &gt;&gt; http://t.co/Ib8kyjBCJM


airline_sentiment: neutral
airline: Southwest
name: jordan_mcflyy
tweet_created: 2015-02-24 08:02:52 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: RaquelSnyderDC
tweet_created: 2015-02-24 08:03:25 -0800
tweet_location: Washington, D.C. Metro Area
user_timezone: Eastern Time (US & Canada)
text:
@United. What's going on with UA 236?  outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever


airline_sentiment: neutral
airline: Southwest
name: MyCustoAdvocate
tweet_created: 2015-02-24 08:03:57 -0800
tweet_location: Miami, New York, Boston
text:
@SouthwestAir Airline trouble &amp; not getting satisfactory customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: joannabananajo
tweet_created: 2015-02-24 08:04:17 -0800
tweet_location: New York, NY
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: PFlandersdc
tweet_created: 2015-02-24 08:04:41 -0800
text:
@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: SNBalzac
tweet_created: 2015-02-24 08:05:31 -0800
tweet_location: San Juan, Brooklyn, LA
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: SNBalzac
tweet_created: 2015-02-24 08:05:59 -0800
tweet_location: San Juan, Brooklyn, LA
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: skogsbergh
tweet_created: 2015-02-24 08:08:23 -0800
tweet_location: Lake Arrowhead
text:
@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: PowerSurgeMusic
tweet_created: 2015-02-24 08:08:27 -0800
tweet_location: ✅
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: oobunillaoo
tweet_created: 2015-02-24 08:10:00 -0800
tweet_location: usa::fr::uk
user_timezone: London
text:
@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!

http://t.co/wDyEkVB1Ze


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: guichaves1989
tweet_created: 2015-02-24 08:10:10 -0800
user_timezone: Central Time (US & Canada)
text:
@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys


airline_sentiment: neutral
airline: American
name: bri__m
tweet_created: 2015-02-24 08:10:12 -0800
tweet_location: London, UK
user_timezone: London
text:
@AmericanAir Are you expecting delays/Cancelled Flightlations at Dallas on 25/26th due to the snow? Nothing like Monday I hope!


airline_sentiment: neutral
airline: American
name: marianela_mt
tweet_created: 2015-02-24 08:11:01 -0800
text:
@AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: VeggieWhisperer
tweet_created: 2015-02-24 08:11:34 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I'd love to take my seat, but it appears as though someone already has.  #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: StrongerOrgs
tweet_created: 2015-02-24 08:13:29 -0800
tweet_location: Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Can't unload flight #3322 because jetway is broken.  #steps #planB? #waiting nearly an hour


airline_sentiment: neutral
airline: US Airways
name: oliviahaymond
tweet_created: 2015-02-24 08:13:34 -0800
tweet_location: Tampa, Florida
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Is there a phone line to call into that isn't being affected by "bad weather"? Trying to book a vacation, here... 👀


airline_sentiment: positive
airline: Southwest
name: kdtwill
tweet_created: 2015-02-24 08:13:42 -0800
tweet_location: Austin, Texas
text:
@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers


airline_sentiment: neutral
airline: American
name: RobertDwyer
tweet_created: 2015-02-24 08:16:04 -0800
tweet_location: Wellesley, MA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir if I've booked an AA award on USAir metal, and space opens up on AA metal, can I change to the AA flight without fees?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: user47
tweet_created: 2015-02-24 08:16:52 -0800
tweet_location: Lee's Summit, MO, @CityOfLS
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: ayeevickiee
tweet_created: 2015-02-24 08:18:51 -0800
tweet_location: 714
user_timezone: Mountain Time (US & Canada)
text:
@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: crook_justin
tweet_created: 2015-02-24 08:21:54 -0800
tweet_location: Fort Lauderdale
text:
@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: kdtate
tweet_created: 2015-02-24 08:21:58 -0800
text:
@AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: CassiusCCIDog
tweet_created: 2015-02-24 08:22:08 -0800
text:
@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued)


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: vysed
tweet_created: 2015-02-24 08:22:20 -0800
tweet_location: north carolina
user_timezone: Quito
text:
@AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: crook_justin
tweet_created: 2015-02-24 08:22:32 -0800
tweet_location: Fort Lauderdale
text:
@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: CassiusCCIDog
tweet_created: 2015-02-24 08:22:52 -0800
text:
@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: crook_justin
tweet_created: 2015-02-24 08:23:08 -0800
tweet_location: Fort Lauderdale
text:
@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: LibHig
tweet_created: 2015-02-24 08:23:15 -0800
text:
@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?


airline_sentiment: neutral
airline: US Airways
name: oliviahaymond
tweet_created: 2015-02-24 08:24:17 -0800
tweet_location: Tampa, Florida
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Thank you, although we're using our miles from our card and Flight Booking Problems companion tickets which can only be booked over the phone.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: SoClutchAllie
tweet_created: 2015-02-24 08:25:26 -0800
tweet_location: In a galaxy far, far away ✨
user_timezone: Pacific Time (US & Canada)
text:
@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP


airline_sentiment: neutral
airline: American
name: AirlineAdviser
tweet_created: 2015-02-24 08:25:30 -0800
text:
@AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http://t.co/fgJbex480D


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: GMLane
tweet_created: 2015-02-24 08:26:20 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: whitejen99
tweet_created: 2015-02-24 08:26:25 -0800
text:
@AmericanAir It's been 3 weeks and no reply from customer relations yet.  Running out of time, please help.  request: 1-2888155964    thanks


airline_sentiment: neutral
airline: American
name: ChrisAlanRobin
tweet_created: 2015-02-24 08:30:05 -0800
tweet_location: Deep in the Heart of Texas
user_timezone: Central Time (US & Canada)
text:
@ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU


airline_sentiment: neutral
airline: Southwest
name: MichaelDes2015
tweet_created: 2015-02-24 08:30:16 -0800
tweet_location: Valrico, Florida
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue


airline_sentiment: positive
airline: American
name: Bishop71Bishop
tweet_created: 2015-02-24 08:30:35 -0800
text:
@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.


airline_sentiment: positive
airline: American
name: jacquelinewins6
tweet_created: 2015-02-24 08:30:44 -0800
text:
@AmericanAir 
I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: AldenGlobe
tweet_created: 2015-02-24 08:31:05 -0800
tweet_location: Steamboat Springs, CO
user_timezone: Mountain Time (US & Canada)
text:
@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: jakepoznak
tweet_created: 2015-02-24 08:31:20 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12


airline_sentiment: neutral
airline: American
name: Jacqueline062
tweet_created: 2015-02-24 08:31:22 -0800
tweet_location: Dallas, Texas
user_timezone: Central Time (US & Canada)
text:
“@AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/tY9C0Gae2o” Lol


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: throthra
tweet_created: 2015-02-24 08:33:01 -0800
text:
@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: throthra
tweet_created: 2015-02-24 08:33:43 -0800
text:
@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: SMiles1307
tweet_created: 2015-02-24 08:34:06 -0800
text:
@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: APOinc
tweet_created: 2015-02-24 08:35:28 -0800
tweet_location: Pittsburgh, PA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: mbelliss
tweet_created: 2015-02-24 08:36:28 -0800
tweet_location: Louisville
user_timezone: Alaska
text:
@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: weezerandburnie
tweet_created: 2015-02-24 08:37:18 -0800
tweet_location: Belle MO
text:
@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: JBadnastythug
tweet_created: 2015-02-24 08:37:25 -0800
tweet_location: Duluth, MN
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: marianela_mt
tweet_created: 2015-02-24 08:37:50 -0800
text:
@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after


airline_sentiment: neutral
airline: American
name: MeeestarCoke
tweet_created: 2015-02-24 08:37:57 -0800
tweet_location: BK
text:
@AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience &amp; give another try would like to speak directly


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: amandakryska
tweet_created: 2015-02-24 08:38:11 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: island_girl4321
tweet_created: 2015-02-24 08:38:34 -0800
text:
@SouthwestAir  on hold with customer service; you may be quicker.  I rebooked trip for a lower fare.  Where did the difference in $ go?


airline_sentiment: neutral
airline: Southwest
name: briman007
tweet_created: 2015-02-24 08:40:26 -0800
tweet_location: Atlanta, GA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: weezerandburnie
tweet_created: 2015-02-24 08:40:53 -0800
tweet_location: Belle MO
text:
@AmericanAir  we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: lpalumbo
tweet_created: 2015-02-24 08:40:57 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: debweinz
tweet_created: 2015-02-24 08:42:11 -0800
user_timezone: Hawaii
text:
@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!


airline_sentiment: neutral
airline: Southwest
name: JBadnastythug
tweet_created: 2015-02-24 08:42:20 -0800
tweet_location: Duluth, MN
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: DougAsano
tweet_created: 2015-02-24 08:43:11 -0800
text:
@USAirways 2day: no coffee &amp; 1 working toilet.  Then I read domestic airlines whining re: foreign competition.  Coincidence?  No  #openskies


airline_sentiment: neutral
airline: US Airways
name: itsandrewhorn
tweet_created: 2015-02-24 08:44:23 -0800
tweet_location: Brooklyn
user_timezone: Eastern Time (US & Canada)
text:
@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL  and PHL to Israel?


airline_sentiment: neutral
airline: American
name: beckyw618
tweet_created: 2015-02-24 08:45:43 -0800
text:
@AmericanAir When Flight Booking Problems an int'l flight online, do I have to provide a passport number when Flight Booking Problems or just when I arrive at airport?


airline_sentiment: neutral
airline: American
name: marianela_mt
tweet_created: 2015-02-24 08:47:46 -0800
text:
@AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: Alexx_B_M
tweet_created: 2015-02-24 08:47:56 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and...


airline_sentiment: positive
airline: American
name: dfwairport
tweet_created: 2015-02-24 08:48:30 -0800
tweet_location: DFW Airport, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.


airline_sentiment: positive
airline: United
name: JoshuaIsWrong
tweet_created: 2015-02-24 08:49:03 -0800
tweet_location: Austin · LA · London · NY · SF
user_timezone: Eastern Time (US & Canada)
text:
@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.


airline_sentiment: neutral
airline: Southwest
name: SamDori4
tweet_created: 2015-02-24 08:49:36 -0800
text:
@SouthwestAir Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http://t.co/igSVzvrbbN


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: gabehosler
tweet_coord: [38.30097379, -122.30180037]
tweet_created: 2015-02-24 08:49:42 -0800
tweet_location: San Diego, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing &amp; excuses #DISAPPOINTED


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: joelwg
tweet_created: 2015-02-24 08:50:20 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: smcrissman
tweet_created: 2015-02-24 08:50:22 -0800
tweet_location: Hampton Roads, Virginia
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: BillBra95467934
tweet_created: 2015-02-24 08:50:39 -0800
text:
@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: fetsyat001
tweet_created: 2015-02-24 08:51:09 -0800
text:
@AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: Patobrien61
tweet_created: 2015-02-24 08:51:36 -0800
tweet_location: Perdido Key, FL
text:
@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: byronics
tweet_created: 2015-02-24 08:51:51 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Heavenlychc9
tweet_created: 2015-02-24 08:52:57 -0800
text:
@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: Heavenlychc9
tweet_created: 2015-02-24 08:53:32 -0800
text:
@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: JR_Fett
tweet_created: 2015-02-24 08:53:37 -0800
text:
@AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Heavenlychc9
tweet_created: 2015-02-24 08:54:00 -0800
text:
@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: jkentakula
tweet_created: 2015-02-24 08:54:34 -0800
text:
@united mobile apps need construction from the ground up for each OS category.  It's expensive to get right .


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: Heavenlychc9
tweet_created: 2015-02-24 08:54:39 -0800
text:
@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: discobiscuit63
tweet_created: 2015-02-24 08:54:47 -0800
user_timezone: Central Time (US & Canada)
text:
@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.


airline_sentiment: neutral
airline: US Airways
name: JenRomanoff
tweet_created: 2015-02-24 08:54:50 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: kdtate
tweet_created: 2015-02-24 08:54:54 -0800
text:
@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: JenRomanoff
tweet_created: 2015-02-24 08:55:12 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: Heavenlychc9
tweet_created: 2015-02-24 08:55:37 -0800
text:
@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are


airline_sentiment: negative
negativereason: Can't Tell
airline: Virgin America
name: MISSGJ
tweet_created: 2015-02-24 08:55:56 -0800
text:
@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???


airline_sentiment: neutral
airline: American
name: fromknecht
tweet_created: 2015-02-24 08:57:19 -0800
tweet_location: erie pa
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: jacquelinewins6
tweet_created: 2015-02-24 08:58:13 -0800
text:
@AmericanAir 
Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: weezerandburnie
tweet_created: 2015-02-24 09:00:38 -0800
tweet_location: Belle MO
text:
@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!


airline_sentiment: positive
airline: Southwest
name: _missjoannalee
tweet_created: 2015-02-24 09:02:11 -0800
tweet_location: Canada
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer


airline_sentiment: neutral
airline: Delta
name: peterfransson
tweet_created: 2015-02-24 09:02:30 -0800
tweet_location: Inter/Outer-Continental U.S.
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: susqhb
tweet_created: 2015-02-24 09:02:47 -0800
tweet_location: Dallas via NYC via the OC
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JenRomanoff
tweet_created: 2015-02-24 09:03:28 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them??


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Flora_Lola_NYC
tweet_created: 2015-02-24 09:03:57 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: jasonpblakey
tweet_coord: [52.59657643, -2.19877833]
tweet_created: 2015-02-24 09:04:00 -0800
user_timezone: London
text:
@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?


airline_sentiment: positive
airline: Virgin America
name: JNLpierce
tweet_created: 2015-02-24 09:04:10 -0800
tweet_location: Boston | Waltham
user_timezone: Quito
text:
@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: MnMwillmott
tweet_created: 2015-02-24 09:04:59 -0800
tweet_location: woodstock, Ontario, Canada
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2


airline_sentiment: neutral
airline: American
name: hooton
tweet_created: 2015-02-24 09:05:38 -0800
tweet_location: Little Rock, AR
user_timezone: Central Time (US & Canada)
text:
@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: farfalla818
tweet_created: 2015-02-24 09:06:01 -0800
tweet_location: Plano, Texas
text:
@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: MnMwillmott
tweet_created: 2015-02-24 09:06:34 -0800
tweet_location: woodstock, Ontario, Canada
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: weezerandburnie
tweet_created: 2015-02-24 09:06:55 -0800
tweet_location: Belle MO
text:
@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: getmeontop
tweet_created: 2015-02-24 09:08:44 -0800
tweet_location: Wall Street • Manhattan • NYC
user_timezone: Eastern Time (US & Canada)
text:
@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: LarkAfterDark
tweet_created: 2015-02-24 09:09:00 -0800
tweet_location: Harrisburg
text:
@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: haascc6
tweet_created: 2015-02-24 09:09:24 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: nataliewsj
tweet_created: 2015-02-24 09:09:26 -0800
tweet_location: Washington, DC
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: rqualls
tweet_created: 2015-02-24 09:10:50 -0800
text:
@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JenRomanoff
tweet_created: 2015-02-24 09:12:12 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on


airline_sentiment: positive
airline: American
name: marypoppings
tweet_created: 2015-02-24 09:12:27 -0800
tweet_location: New York/Nicaragua/Miami Beach
user_timezone: Eastern Time (US & Canada)
text:
“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp


airline_sentiment: neutral
airline: Southwest
name: ElaineBBfan
tweet_created: 2015-02-24 09:12:57 -0800
tweet_location: Boston, Atlanta, or in-flight
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: julia021685
tweet_created: 2015-02-24 09:13:09 -0800
text:
@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: discobiscuit63
tweet_created: 2015-02-24 09:14:01 -0800
user_timezone: Central Time (US & Canada)
text:
@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: corinnec
tweet_created: 2015-02-24 09:14:03 -0800
tweet_location: Washington, DC
user_timezone: Alaska
text:
@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait


airline_sentiment: neutral
airline: US Airways
name: DCEssig
tweet_created: 2015-02-24 09:14:48 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: fuchsialipstick
tweet_created: 2015-02-24 09:15:11 -0800
user_timezone: Quito
text:
@united v upset with your disability  "services". When I told one of your employees I was carrying medical equipment she was very rude.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: BartonDVM
tweet_created: 2015-02-24 09:15:22 -0800
tweet_location: Arkansas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, "NO."


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: RealMaryAgnes
tweet_created: 2015-02-24 09:15:39 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: discobiscuit63
tweet_created: 2015-02-24 09:15:56 -0800
user_timezone: Central Time (US & Canada)
text:
@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.


airline_sentiment: neutral
airline: United
name: fuchsialipstick
tweet_created: 2015-02-24 09:17:05 -0800
user_timezone: Quito
text:
@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: ceoDanya
tweet_created: 2015-02-24 09:17:15 -0800
tweet_location: The next President of Libya
user_timezone: Quito
text:
@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again.


airline_sentiment: neutral
airline: United
name: kevintgarner
tweet_created: 2015-02-24 09:17:43 -0800
tweet_location: Kansas City, MO
user_timezone: Central Time (US & Canada)
text:
@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: BartonDVM
tweet_created: 2015-02-24 09:17:47 -0800
tweet_location: Arkansas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican


airline_sentiment: neutral
airline: American
name: pilot991
tweet_created: 2015-02-24 09:18:33 -0800
tweet_location: new england
user_timezone: Central Time (US & Canada)
text:
@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: fuchsialipstick
tweet_created: 2015-02-24 09:18:49 -0800
user_timezone: Quito
text:
@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: Singal3
tweet_created: 2015-02-24 09:19:10 -0800
text:
@SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Peter_Abrahamse
tweet_created: 2015-02-24 09:19:25 -0800
user_timezone: Amsterdam
text:
@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: discobiscuit63
tweet_created: 2015-02-24 09:19:38 -0800
user_timezone: Central Time (US & Canada)
text:
@united once he found out we had a problem he avoided me like the plague. Was told "we can't find a supervisor."


airline_sentiment: positive
airline: American
name: MeeestarCoke
tweet_created: 2015-02-24 09:19:50 -0800
tweet_location: BK
text:
@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out


airline_sentiment: positive
airline: American
name: superyan
tweet_created: 2015-02-24 09:19:51 -0800
text:
Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: _Leycar
tweet_created: 2015-02-24 09:20:51 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: mmanny
tweet_created: 2015-02-24 09:20:55 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta


airline_sentiment: neutral
airline: Southwest
name: tbranagh
tweet_created: 2015-02-24 09:20:59 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: RyanDrinks42
tweet_created: 2015-02-24 09:21:28 -0800
tweet_location: Just outside of Thunder Dome
user_timezone: Eastern Time (US & Canada)
text:
.@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: Heavenlychc9
tweet_created: 2015-02-24 09:21:47 -0800
text:
@SouthwestAir @SMiles1307 over two hours now.  Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: DannyLawray
tweet_created: 2015-02-24 09:22:05 -0800
tweet_location: Dumfries, Virginia
user_timezone: Eastern Time (US & Canada)
text:
@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Micaela4Mizzou
tweet_created: 2015-02-24 09:22:16 -0800
user_timezone: Hawaii
text:
@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: JReneeX0X0
tweet_created: 2015-02-24 09:23:04 -0800
tweet_location: Around...
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: NaLeih
tweet_created: 2015-02-24 09:23:20 -0800
text:
@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.


airline_sentiment: positive
airline: American
name: ESPartee
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-24 09:23:44 -0800
tweet_location: alexandria, va
user_timezone: Eastern Time (US & Canada)
text:
@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: johnkarpf
tweet_created: 2015-02-24 09:24:12 -0800
tweet_location: Jacksonville, FL
user_timezone: Eastern Time (US & Canada)
text:
@united No. Denver said they don't handle baggage that made it to Colo. Springs.  They gave me an 800 number to call. No help there either.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: SteveBass2
tweet_coord: [40.6954621, -74.1733106]
tweet_created: 2015-02-24 09:24:57 -0800
text:
@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United


airline_sentiment: positive
airline: American
name: GoldensPleasure
tweet_created: 2015-02-24 09:27:28 -0800
tweet_location: East Coast CT.
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: themainevent001
tweet_created: 2015-02-24 09:27:42 -0800
tweet_location: Saratoga Springs
text:
@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: bmorechi
tweet_created: 2015-02-24 09:28:23 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: ajbibbs
tweet_created: 2015-02-24 09:29:23 -0800
text:
@USAirways - First impressions are hard to reverse.  A horrible first experience with you.  Will never fly with you again!!!


airline_sentiment: neutral
airline: Southwest
name: CTHUSTLEHARDER
tweet_created: 2015-02-24 09:29:37 -0800
tweet_location: Arlington,Tx
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http://t.co/qwFMoQ0dQl http://t.co/kbb0B5FxMK #TheMenOfBusiness


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Heavenlychc9
tweet_created: 2015-02-24 09:29:40 -0800
text:
@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir


airline_sentiment: neutral
airline: US Airways
name: tuneday
tweet_created: 2015-02-24 09:29:50 -0800
tweet_location: Philadelphia, PA
text:
@USAirways I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage, was told plane left to call 800#


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: Marc_Hoffman
tweet_created: 2015-02-24 09:31:25 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, "Unable to price". Please help!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: paintbranch1398
tweet_created: 2015-02-24 09:32:12 -0800
text:
@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: CheerTymeDad
tweet_created: 2015-02-24 09:32:39 -0800
text:
@united Shame that there's no flex to tickets transfer rules.  Even calling from Neurosurgery ICU isn't enough!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: johnkarpf
tweet_created: 2015-02-24 09:32:43 -0800
tweet_location: Jacksonville, FL
user_timezone: Eastern Time (US & Canada)
text:
@United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Joestudent11
tweet_created: 2015-02-24 09:32:46 -0800
tweet_location: Jerusalem, Israel
user_timezone: Jerusalem
text:
@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: NecroticDoctor
tweet_created: 2015-02-24 09:33:01 -0800
tweet_location: Trapped in Baltimore.
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: RobertDwyer
tweet_created: 2015-02-24 09:33:08 -0800
tweet_location: Wellesley, MA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...


airline_sentiment: positive
airline: American
name: susqhb
tweet_created: 2015-02-24 09:33:24 -0800
tweet_location: Dallas via NYC via the OC
user_timezone: Central Time (US & Canada)
text:
@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: Joestudent11
tweet_created: 2015-02-24 09:34:00 -0800
tweet_location: Jerusalem, Israel
user_timezone: Jerusalem
text:
@united. ..I received on other flights. #united  truly breaks guitars. #unitedbreaksguitars #wantmymoneyback


airline_sentiment: neutral
airline: American
name: RobertDwyer
tweet_created: 2015-02-24 09:34:17 -0800
tweet_location: Wellesley, MA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.


airline_sentiment: neutral
airline: American
name: RobertDwyer
tweet_created: 2015-02-24 09:34:40 -0800
tweet_location: Wellesley, MA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?


airline_sentiment: neutral
airline: American
name: StefanNiemczyk
tweet_created: 2015-02-24 09:35:03 -0800
user_timezone: Arizona
text:
@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: mattwbaker
tweet_created: 2015-02-24 09:36:12 -0800
tweet_location: The Center of My Universe
user_timezone: Mountain Time (US & Canada)
text:
@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover &amp; I am stuck outside sec


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: mwecker
tweet_created: 2015-02-24 09:36:55 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: gu_runyu
tweet_created: 2015-02-24 09:37:06 -0800
text:
@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jkordyback
tweet_created: 2015-02-24 09:37:47 -0800
tweet_location: North Saanich, BC
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: StefanNiemczyk
tweet_created: 2015-02-24 09:37:51 -0800
user_timezone: Arizona
text:
@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: pinkgolftees
tweet_created: 2015-02-24 09:37:53 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have "planned better."


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: cheesensausage
tweet_created: 2015-02-24 09:37:53 -0800
tweet_location: Eau Claire
text:
@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?


airline_sentiment: positive
airline: United
name: LukeGzus
tweet_created: 2015-02-24 09:39:15 -0800
text:
@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?


airline_sentiment: neutral
airline: US Airways
name: dagzapatero
tweet_created: 2015-02-24 09:39:20 -0800
tweet_location: Tidewater - Virginia
user_timezone: Atlantic Time (Canada)
text:
@USAirways  2 calls &amp; wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: RogerWaterer
tweet_created: 2015-02-24 09:39:37 -0800
text:
@USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found.


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: heatherovieda
tweet_created: 2015-02-24 09:39:46 -0800
tweet_location: this place called NYC
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Heavenlychc9
tweet_created: 2015-02-24 09:40:08 -0800
text:
@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: leezbtv
tweet_created: 2015-02-24 09:40:19 -0800
tweet_location: Seattle
user_timezone: Pacific Time (US & Canada)
text:
@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting "We are not able to sign you in" msg.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: Heavenlychc9
tweet_created: 2015-02-24 09:40:59 -0800
text:
@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: BethRunsDisney
tweet_created: 2015-02-24 09:41:13 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :(


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: pinkgolftees
tweet_created: 2015-02-24 09:42:32 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: cristobalwong
tweet_created: 2015-02-24 09:42:45 -0800
tweet_location: San Francisco Bay Area
text:
@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable


airline_sentiment: positive
airline: Virgin America
name: ItzBrianHunty
tweet_created: 2015-02-24 09:42:59 -0800
tweet_location: west covina
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: SEGrower
tweet_created: 2015-02-24 09:44:10 -0800
tweet_location: Colorado Springs, Colorado
user_timezone: Mountain Time (US & Canada)
text:
@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: wyattmel
tweet_created: 2015-02-24 09:44:53 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir I love you guys &amp; I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: RyanDrinks42
tweet_created: 2015-02-24 09:45:48 -0800
tweet_location: Just outside of Thunder Dome
user_timezone: Eastern Time (US & Canada)
text:
.@USAirways It was this saturday during all the snow in the DC area.  Excited the flight was not Cancelled Flightled but sad he went missing.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: JesicaLSantos
tweet_created: 2015-02-24 09:46:38 -0800
tweet_location: NY (Globetrotter.ExBonaerense)
text:
@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: SLCsRaddest
tweet_created: 2015-02-24 09:46:47 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: DBlock_Official
tweet_created: 2015-02-24 09:47:16 -0800
tweet_location: Posted
user_timezone: Central Time (US & Canada)
text:
@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: SusieBarre
tweet_created: 2015-02-24 09:47:32 -0800
text:
@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?


airline_sentiment: neutral
airline: US Airways
name: AshleyKAtherton
tweet_created: 2015-02-24 09:47:40 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways and now you can't even accommodate us by letting us fly in to another airport?! Horrible service for your fault!!!


airline_sentiment: neutral
airline: US Airways
name: sundialtours
tweet_created: 2015-02-24 09:48:15 -0800
tweet_location: Astoria, OR
user_timezone: Tijuana
text:
@USAirways "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/0JJT4X3YxG


airline_sentiment: positive
airline: US Airways
name: mlmoore2
tweet_created: 2015-02-24 09:48:28 -0800
tweet_location: Gulfport, MS
user_timezone: Central Time (US & Canada)
text:
@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: SusieBarre
tweet_created: 2015-02-24 09:48:56 -0800
text:
@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?


airline_sentiment: positive
airline: Southwest
name: sundialtours
tweet_created: 2015-02-24 09:49:49 -0800
tweet_location: Astoria, OR
user_timezone: Tijuana
text:
@SouthwestAir "Airport snow removal method #22.."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY


airline_sentiment: positive
airline: American
name: sundialtours
tweet_created: 2015-02-24 09:50:39 -0800
tweet_location: Astoria, OR
user_timezone: Tijuana
text:
@AmericanAir "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN


airline_sentiment: positive
airline: United
name: sundialtours
tweet_created: 2015-02-24 09:50:55 -0800
tweet_location: Astoria, OR
user_timezone: Tijuana
text:
@united "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU


airline_sentiment: neutral
airline: Southwest
name: PiersonStone
tweet_created: 2015-02-24 09:51:17 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir my flight at BWI is delayed and I will miss my flight in Denver, is there a way to find out if they will hold the plane?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: TheVirtualJosh
tweet_created: 2015-02-24 09:52:55 -0800
text:
@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: courtfierce
tweet_created: 2015-02-24 09:53:32 -0800
tweet_location: 513/lexingtonKY
user_timezone: Quito
text:
@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: themainevent001
tweet_created: 2015-02-24 09:53:46 -0800
tweet_location: Saratoga Springs
text:
@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: martinesquivel
tweet_created: 2015-02-24 09:54:34 -0800
tweet_location: CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: Heavenlychc9
tweet_created: 2015-02-24 09:54:34 -0800
text:
@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: mcrowe6655
tweet_created: 2015-02-24 09:54:37 -0800
tweet_location: Cleveland
user_timezone: Mountain Time (US & Canada)
text:
@USAirways how can a person go from number one on a standby list to number twelve in three hours?  Should I be super platinum diamond status


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: themainevent001
tweet_created: 2015-02-24 09:54:57 -0800
tweet_location: Saratoga Springs
text:
@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.


airline_sentiment: positive
airline: Delta
name: AndrewGresenz
tweet_created: 2015-02-24 09:55:01 -0800
tweet_location: Stoughton, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: traveller5207
tweet_created: 2015-02-24 09:55:02 -0800
tweet_location: Connecticut
user_timezone: Quito
text:
@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: YvonneTrimble
tweet_created: 2015-02-24 09:55:07 -0800
tweet_location: Port au Prince, Haiti
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter


airline_sentiment: positive
airline: Southwest
name: NinjaEpisode
tweet_created: 2015-02-24 09:55:12 -0800
tweet_location: Denver, CO
text:
@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA  #9NEWSBusiness http://t.co/o3WlaInImY


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jacquelinewins6
tweet_created: 2015-02-24 09:56:02 -0800
text:
@AmericanAir 
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: robkoenigld
tweet_created: 2015-02-24 09:58:54 -0800
tweet_location: indialantic, fl
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: MrsPang725
tweet_created: 2015-02-24 09:59:48 -0800
tweet_location: City by the Bay
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Nikki62878
tweet_created: 2015-02-24 10:00:20 -0800
text:
@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child


airline_sentiment: positive
airline: Southwest
name: kelsey_rae2011
tweet_created: 2015-02-24 10:01:18 -0800
text:
@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever


airline_sentiment: negative
negativereason: Damaged Luggage
airline: Southwest
name: coromex97
tweet_created: 2015-02-24 10:01:21 -0800
text:
@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!


airline_sentiment: neutral
airline: American
name: mrespinosa1971
tweet_created: 2015-02-24 10:01:50 -0800
tweet_location: Great State of Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP


airline_sentiment: positive
airline: American
name: alicizzle
tweet_created: 2015-02-24 10:02:11 -0800
tweet_location: MiniApple(s)
text:
@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: slobotski
tweet_created: 2015-02-24 10:04:56 -0800
tweet_location: Midwest + Airplanes
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: chagaga2013
tweet_coord: [40.68996177, -73.91640136]
tweet_created: 2015-02-24 10:04:57 -0800
tweet_location: new york city
user_timezone: Central Time (US & Canada)
text:
@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: kevintgarner
tweet_created: 2015-02-24 10:05:45 -0800
tweet_location: Kansas City, MO
user_timezone: Central Time (US & Canada)
text:
@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: chagaga2013
tweet_coord: [40.69002464, -73.91638072]
tweet_created: 2015-02-24 10:06:06 -0800
tweet_location: new york city
user_timezone: Central Time (US & Canada)
text:
@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: collegepathSS
tweet_created: 2015-02-24 10:06:13 -0800
tweet_location: California/Nevada
user_timezone: Pacific Time (US & Canada)
text:
@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad


airline_sentiment: positive
airline: United
name: mattwbaker
tweet_created: 2015-02-24 10:06:47 -0800
tweet_location: The Center of My Universe
user_timezone: Mountain Time (US & Canada)
text:
@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.


airline_sentiment: positive
airline: Southwest
name: VolunteerLBK
tweet_created: 2015-02-24 10:07:13 -0800
tweet_location: Lubbock, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: chagaga2013
tweet_coord: [40.68994668, -73.91637642]
tweet_created: 2015-02-24 10:07:20 -0800
tweet_location: new york city
user_timezone: Central Time (US & Canada)
text:
@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: chagaga2013
tweet_coord: [40.69017276, -73.91646118]
tweet_created: 2015-02-24 10:08:08 -0800
tweet_location: new york city
user_timezone: Central Time (US & Canada)
text:
@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir


airline_sentiment: positive
airline: Southwest
name: catjubs
tweet_created: 2015-02-24 10:08:26 -0800
tweet_location: lurking in a coffeehouse
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: BartonDVM
tweet_created: 2015-02-24 10:09:09 -0800
tweet_location: Arkansas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Its not that I wasn't offered "perks" by @USAirways.  I ASKED and was told, "NO." #thenewamerican


airline_sentiment: neutral
airline: United
name: F_U_ng
tweet_created: 2015-02-24 10:09:10 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@united Kewl. Will also let them know the overhead bin over my row was "Inop". I love a good abbreve.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: lizgottbrecht
tweet_created: 2015-02-24 10:11:16 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue can't book a flight because of outdated, forced opt-in "Verified by Visa" nonsense. Help a girl out? I just want to get to @sxsw


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: fitztango
tweet_created: 2015-02-24 10:11:38 -0800
tweet_location: Houston, TX
text:
@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: JustinEhlert
tweet_created: 2015-02-24 10:12:10 -0800
tweet_location: Austin, tx
text:
@USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: HPUgradMM
tweet_created: 2015-02-24 10:13:10 -0800
tweet_location: Triad
text:
@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy


airline_sentiment: neutral
airline: United
name: Nikki62878
tweet_created: 2015-02-24 10:14:02 -0800
text:
@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations


airline_sentiment: neutral
airline: United
name: BK_TheBri
tweet_created: 2015-02-24 10:14:11 -0800
tweet_location: Portland, OR
text:
@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim &amp; recheck luggage. Or will it be taken care of?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: OohLaLa09
tweet_created: 2015-02-24 10:16:16 -0800
tweet_location: DC
user_timezone: Eastern Time (US & Canada)
text:
@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: AshleyKAtherton
tweet_created: 2015-02-24 10:17:01 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: MauererPower
tweet_created: 2015-02-24 10:17:14 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: JJBehrens
tweet_coord: [42.88502249, -85.52894527]
tweet_created: 2015-02-24 10:17:18 -0800
tweet_location: Grandville, Michigan
text:
@SouthwestAir  appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: nydia376
tweet_created: 2015-02-24 10:19:22 -0800
tweet_location: USA
text:
@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: megfalcone
tweet_created: 2015-02-24 10:19:32 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: EEB4
tweet_created: 2015-02-24 10:19:33 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways There is an error w/ my preferred status &amp; I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: _carolion
tweet_created: 2015-02-24 10:20:40 -0800
user_timezone: Quito
text:
@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.


airline_sentiment: positive
airline: Virgin America
name: mollanderson
tweet_created: 2015-02-24 10:21:28 -0800
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn


airline_sentiment: neutral
airline: US Airways
name: AshleyKAtherton
tweet_created: 2015-02-24 10:22:11 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: THE_amandajean
tweet_created: 2015-02-24 10:22:23 -0800
tweet_location: the one and only TEXAS!!!!
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: jparkermastin
tweet_created: 2015-02-24 10:22:26 -0800
text:
@SouthwestAir  got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: jacquelinewins6
tweet_created: 2015-02-24 10:22:49 -0800
text:
@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.


airline_sentiment: neutral
airline: Delta
name: DaniP0915
tweet_created: 2015-02-24 10:23:22 -0800
tweet_location: ÜT: 40.907502,-73.85468
user_timezone: Quito
text:
@JetBlue flying w/ infant for the 1st time, can I bring a canister of powder formula for a carry on and/or use my plastic formula divider?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: CLChicosky
tweet_created: 2015-02-24 10:23:58 -0800
text:
@USAirways: u didn't bother following up, we booked with @Delta.  @Delta understands cust srv: provided lunch 4 delays &amp; upgraded seats!


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: aaronmsantos
tweet_created: 2015-02-24 10:24:29 -0800
tweet_location: Brooklyn, NY and all over.
user_timezone: Quito
text:
@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: jacquelinewins6
tweet_created: 2015-02-24 10:24:56 -0800
text:
@AmericanAir
 Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: lotusfitness
tweet_created: 2015-02-24 10:25:12 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&amp;C. #Flyingainteasy


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: themainevent001
tweet_created: 2015-02-24 10:26:28 -0800
tweet_location: Saratoga Springs
text:
@USAirways after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough.


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: crook_justin
tweet_created: 2015-02-24 10:26:59 -0800
tweet_location: Fort Lauderdale
text:
@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having


airline_sentiment: positive
airline: Delta
name: Fendog75
tweet_created: 2015-02-24 10:27:00 -0800
tweet_location: Canton MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue thanks great recap. I wouldn't have been able to sleep!  I was nervous the bad guy was getting away. 😉


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: crook_justin
tweet_created: 2015-02-24 10:27:38 -0800
tweet_location: Fort Lauderdale
text:
@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: UyonJ
tweet_created: 2015-02-24 10:27:43 -0800
text:
@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!


airline_sentiment: positive
airline: Southwest
name: crook_justin
tweet_created: 2015-02-24 10:28:06 -0800
tweet_location: Fort Lauderdale
text:
@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: brownsrock
tweet_created: 2015-02-24 10:28:08 -0800
tweet_location: Bangkok, Thailand
user_timezone: Bangkok
text:
@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: Heavenlychc9
tweet_created: 2015-02-24 10:29:51 -0800
text:
@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤


airline_sentiment: neutral
airline: US Airways
name: CapuanoESPN
tweet_created: 2015-02-24 10:29:54 -0800
tweet_location: Wherever Travel Team C sent me
user_timezone: Eastern Time (US & Canada)
text:
@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?


airline_sentiment: negative
negativereason: longlines
airline: United
name: CoachJoette
tweet_created: 2015-02-24 10:30:00 -0800
tweet_location: Tampa
text:
@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled


airline_sentiment: positive
airline: Virgin America
name: HyperCamiLax
tweet_created: 2015-02-24 10:30:06 -0800
tweet_location: NYC
user_timezone: America/New_York
text:
@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia &amp; I haven't even gone on my 1st trip yet! ;p


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: _carolion
tweet_created: 2015-02-24 10:30:07 -0800
user_timezone: Quito
text:
@JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: BocheBillions
tweet_created: 2015-02-24 10:30:53 -0800
user_timezone: Central Time (US & Canada)
text:
@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr.  After we boarded, there was a defibrillator issue.


airline_sentiment: neutral
airline: American
name: waynebevan
tweet_created: 2015-02-24 10:31:54 -0800
user_timezone: Alaska
text:
@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: PBSamson
tweet_created: 2015-02-24 10:32:38 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir spent $8 for the choppiest feed of "Whiplash" ever. #americanairlinesfail #iwantmymoneyback


airline_sentiment: neutral
airline: United
name: CheerTymeDad
tweet_created: 2015-02-24 10:33:54 -0800
text:
@united @CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w/ daughter .


airline_sentiment: positive
airline: American
name: saianel
tweet_created: 2015-02-24 10:33:57 -0800
tweet_location: Texas
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination &amp; award type remains the same


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: AshleyKAtherton
tweet_created: 2015-02-24 10:34:40 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: nate2482
tweet_created: 2015-02-24 10:35:42 -0800
tweet_location: Parkersburg, WV
user_timezone: Eastern Time (US & Canada)
text:
@united I sure did.   I had to drive a total of 3 hours to get my own bag.  I'd like to explain that debacle but no one wants to talk to me.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: runwithmiles
tweet_created: 2015-02-24 10:36:35 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: JesicaLSantos
tweet_created: 2015-02-24 10:37:27 -0800
tweet_location: NY (Globetrotter.ExBonaerense)
text:
@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: miss_caitb
tweet_created: 2015-02-24 10:37:37 -0800
user_timezone: Central Time (US & Canada)
text:
@JetBlue upset with the lack of communication we've received for our "on time" flight 1170 out of MCO


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: tahlia_simpson
tweet_created: 2015-02-24 10:38:31 -0800
text:
@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.


airline_sentiment: neutral
airline: Delta
name: theREAL_Tiffany
tweet_created: 2015-02-24 10:39:02 -0800
tweet_location: Somewhere eating swine...
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: Marty_H
tweet_created: 2015-02-24 10:40:24 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue &amp; got same flight but now $250 more👺


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: ajbibbs
tweet_created: 2015-02-24 10:41:11 -0800
text:
@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: tonybrancato
tweet_created: 2015-02-24 10:43:35 -0800
tweet_location: Chappaqua NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir has grounded 2 flights b/c of equipment problems &amp; been rude to my wife, traveling alone w/our 2 young kids.  never again.


airline_sentiment: neutral
airline: United
name: akobilarov
tweet_created: 2015-02-24 10:44:44 -0800
tweet_location: South Carolina
user_timezone: Eastern Time (US & Canada)
text:
@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Sarahtherower
tweet_created: 2015-02-24 10:46:19 -0800
tweet_location: Orange County
user_timezone: Arizona
text:
@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: nate2482
tweet_created: 2015-02-24 10:47:29 -0800
tweet_location: Parkersburg, WV
user_timezone: Eastern Time (US & Canada)
text:
@United the internet is a great thing.  I am emailing executives in your company, maybe they will respond to me in a timely manner.


airline_sentiment: positive
airline: Southwest
name: catjubs
tweet_created: 2015-02-24 10:47:40 -0800
tweet_location: lurking in a coffeehouse
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: nydia376
tweet_created: 2015-02-24 10:48:28 -0800
tweet_location: USA
text:
@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting


airline_sentiment: positive
airline: United
name: Anntasia
tweet_coord: [39.8621249, -104.6740909]
tweet_created: 2015-02-24 10:50:37 -0800
tweet_location: New Jersey/Maryland
user_timezone: Pacific Time (US & Canada)
text:
@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: barbararwill
tweet_created: 2015-02-24 10:52:19 -0800
tweet_location: Mexico City
text:
@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
airline_sentiment_gold: negative
name: Marty_H
negativereason_gold: Cancelled Flight
tweet_created: 2015-02-24 10:52:27 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight.


airline_sentiment: neutral
airline: US Airways
name: renvas
tweet_created: 2015-02-24 10:52:47 -0800
tweet_location: Charleston/Houston
user_timezone: Quito
text:
@USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany


airline_sentiment: neutral
airline: US Airways
name: oscarmichv
tweet_created: 2015-02-24 10:53:14 -0800
tweet_location: Facebook: BÚFALOS F.C.
text:
@USAirways I forgot my password and I don't know if my username is correct, and i want to use my miles, what i have to do??


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: HollyKinnamon
tweet_created: 2015-02-24 10:53:55 -0800
tweet_location: Washington, DC
user_timezone: Quito
text:
@AmericanAir I have been on hold w/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b/f call droped


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: CLChicosky
tweet_created: 2015-02-24 10:54:10 -0800
text:
@USAirways ur "response" was: my "inconvenience was of no matter." U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: ferraro__rocher
tweet_created: 2015-02-24 10:55:32 -0800
tweet_location: Plano, TX
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now


airline_sentiment: neutral
airline: Delta
name: johnfmartin67
tweet_created: 2015-02-24 10:56:03 -0800
tweet_location: Chicago
user_timezone: Newfoundland
text:
@JetBlue Submitted, hoping for quick decision, tied to another donation we just received:
Proposal- 27th Annual Gala
Org- Boundless Readers


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: UyonJ
tweet_created: 2015-02-24 10:56:27 -0800
text:
@USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: Marty_H
tweet_created: 2015-02-24 10:57:16 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: AshleyKAtherton
tweet_created: 2015-02-24 10:57:44 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: AesaGaming
tweet_created: 2015-02-24 10:58:03 -0800
text:
@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: frankplaza_
tweet_created: 2015-02-24 10:58:16 -0800
tweet_location: St.Peters, MO
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting


airline_sentiment: neutral
airline: Southwest
name: PBI_Airport
tweet_created: 2015-02-24 10:58:36 -0800
tweet_location: West Palm Beach, FL
user_timezone: Hawaii
text:
@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: lilirr
tweet_created: 2015-02-24 10:59:31 -0800
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir Checked in on app since yesterday. Confirmed upgrade &amp; carry on, got to counter &amp; manager upgraded somebody else on my seat!


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: aaronmsantos
tweet_created: 2015-02-24 10:59:34 -0800
tweet_location: Brooklyn, NY and all over.
user_timezone: Quito
text:
@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.


airline_sentiment: positive
airline: American
name: rakugojon
tweet_created: 2015-02-24 10:59:51 -0800
tweet_location: San Francisco
user_timezone: London
text:
@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport &amp; got to speak to someone things got fixed very quick.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: chuck_martin
tweet_created: 2015-02-24 11:01:10 -0800
tweet_location: SF Bay Area
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue ’s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Andrew_Wasila
tweet_created: 2015-02-24 11:01:29 -0800
user_timezone: Quito
text:
“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: Nikki62878
tweet_created: 2015-02-24 11:03:37 -0800
text:
@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: hsgoldstein
tweet_created: 2015-02-24 11:03:42 -0800
text:
@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.


airline_sentiment: positive
airline: American
name: ThisIsKari
tweet_created: 2015-02-24 11:04:41 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Nikki62878
tweet_created: 2015-02-24 11:05:21 -0800
text:
@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: denismishin
tweet_created: 2015-02-24 11:06:07 -0800
tweet_location: Bellevue, WA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?


airline_sentiment: neutral
airline: American
name: chrissieward71
tweet_created: 2015-02-24 11:06:15 -0800
tweet_location: oklahoma
text:
@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &amp;wait time 40 mins&amp;put in my #.800#called&amp;it hungupNOHELP


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: CheerTymeDad
tweet_created: 2015-02-24 11:07:12 -0800
text:
@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: Ashley_Jeffris
tweet_created: 2015-02-24 11:08:15 -0800
tweet_location: Las Vegas
user_timezone: Eastern Time (US & Canada)
text:
@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.


airline_sentiment: positive
airline: American
name: Mtts28
tweet_created: 2015-02-24 11:08:32 -0800
tweet_location: Virginia
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!


airline_sentiment: positive
airline: Southwest
name: tonybrancato
tweet_coord: [41.19747574, -73.76926201]
tweet_created: 2015-02-24 11:10:05 -0800
tweet_location: Chappaqua NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: erinkphares
tweet_created: 2015-02-24 11:11:12 -0800
text:
@JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap


airline_sentiment: neutral
airline: American
name: Qwhocooks
tweet_created: 2015-02-24 11:12:12 -0800
tweet_location: Chicago
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir What happens when you combine Top Chef &amp; the beauty of San Miguel de Allende. My Late Flightst food blog.  http://t.co/7t1rDRCRe6


airline_sentiment: neutral
airline: Virgin America
name: pilot
tweet_created: 2015-02-24 11:12:29 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: GAKotsch
tweet_created: 2015-02-24 11:12:48 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised.


airline_sentiment: positive
airline: American
name: dcathomedad
tweet_created: 2015-02-24 11:12:55 -0800
tweet_location: DC to STL
text:
@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?


airline_sentiment: negative
negativereason: Can't Tell
airline: Virgin America
name: jnardino
tweet_created: 2015-02-24 11:14:33 -0800
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: LancasterPattie
tweet_created: 2015-02-24 11:15:08 -0800
text:
@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.


airline_sentiment: negative
negativereason: Bad Flight
airline: Virgin America
name: jnardino
tweet_created: 2015-02-24 11:15:36 -0800
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica it's really aggressive to blast obnoxious "entertainment" in your guests' faces &amp; they have little recourse


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: JoBarredaV
tweet_created: 2015-02-24 11:17:02 -0800
tweet_location: Mexico City
user_timezone: Central Time (US & Canada)
text:
@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: skgiffard
tweet_created: 2015-02-24 11:17:25 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.


airline_sentiment: neutral
airline: United
name: karenmcgregor86
tweet_created: 2015-02-24 11:18:08 -0800
tweet_location: Kilmarnock, now Edinburgh.
user_timezone: Edinburgh
text:
@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta


airline_sentiment: negative
negativereason: longlines
airline: Southwest
name: tedm23
tweet_created: 2015-02-24 11:18:38 -0800
tweet_location: Burlington, Ma
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit


airline_sentiment: positive
airline: US Airways
name: RickAdamek
tweet_coord: [33.43720156, -111.99928786]
tweet_created: 2015-02-24 11:19:32 -0800
tweet_location: Fort Mill, SC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch &amp; a beverage. Easy cheesy


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: slandail
tweet_created: 2015-02-24 11:19:32 -0800
tweet_location: Columbus, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.


airline_sentiment: neutral
airline: Southwest
name: HaleyOstrander
tweet_created: 2015-02-24 11:19:34 -0800
tweet_location: TX
text:
@SouthwestAir once again on Glassdoor's Best Places To Work snagging # 15 overall #notsurprising #LUVthem


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: PBSamson
tweet_created: 2015-02-24 11:19:41 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: ryanshaw100
tweet_created: 2015-02-24 11:20:47 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?


airline_sentiment: neutral
airline: United
name: hmansfield
tweet_created: 2015-02-24 11:20:56 -0800
tweet_location: Berkeley Heights, NJ
user_timezone: Quito
text:
@united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TheOnlyJasonS
tweet_created: 2015-02-24 11:22:18 -0800
text:
@USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer


airline_sentiment: neutral
airline: American
name: trentgillaspie
tweet_created: 2015-02-24 11:24:57 -0800
tweet_location: Austin, but often Denver
user_timezone: Mountain Time (US & Canada)
text:
.@AmericanAir just disappointed with the Flight Booking Problems process and add’l fees to sit together on a more crowded flight. Not impressed so far :-/.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jhazelnut
tweet_created: 2015-02-24 11:26:17 -0800
text:
@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: KellDuckKan
tweet_created: 2015-02-24 11:26:35 -0800
tweet_location: Columbus, OH
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant &amp; supposed to be caring for my mom whose in surgery now. Very upset.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: coquichick
tweet_created: 2015-02-24 11:26:57 -0800
tweet_location: Puerto Rico
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?


airline_sentiment: neutral
airline: US Airways
name: kschus1
tweet_created: 2015-02-24 11:27:38 -0800
text:
@USAirways will you be issuing a travel advisory for CLT for Thursday?  A significant snow storm is in the way Wednesday night.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: tonybrancato
tweet_coord: [41.1974934, -73.76920486]
tweet_created: 2015-02-24 11:28:06 -0800
tweet_location: Chappaqua NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason.  Alone with two kids. At least put her in group A


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: Anthony_Scerri
tweet_created: 2015-02-24 11:28:22 -0800
tweet_location: Astoria, NY
user_timezone: Quito
text:
@USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: justdetric
tweet_created: 2015-02-24 11:29:10 -0800
tweet_location: Raleigh, NC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: tonybrancato
tweet_coord: [41.19758614, -73.76914167]
tweet_created: 2015-02-24 11:29:10 -0800
tweet_location: Chappaqua NY
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.


airline_sentiment: neutral
airline: American
name: AesaGaming
tweet_created: 2015-02-24 11:29:54 -0800
text:
@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TheOnlyJasonS
tweet_created: 2015-02-24 11:30:29 -0800
text:
@USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair


airline_sentiment: neutral
airline: American
name: Chandrafaythe
tweet_created: 2015-02-24 11:31:34 -0800
user_timezone: Quito
text:
@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked.


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: drhavoc
tweet_created: 2015-02-24 11:31:37 -0800
tweet_location: Tampa Bay
user_timezone: Eastern Time (US & Canada)
text:
@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Tim535353
tweet_created: 2015-02-24 11:31:41 -0800
tweet_location: St. Louis, MO
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir still no update text #2053 &amp; still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: TheOnlyJasonS
tweet_created: 2015-02-24 11:32:18 -0800
text:
@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: Oneladyyouadore
tweet_created: 2015-02-24 11:32:49 -0800
tweet_location: Georgia
user_timezone: Quito
text:
@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area &amp; seat!


airline_sentiment: neutral
airline: United
name: karenmcgregor86
tweet_created: 2015-02-24 11:33:46 -0800
tweet_location: Kilmarnock, now Edinburgh.
user_timezone: Edinburgh
text:
@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: cindyjwhitaker
tweet_created: 2015-02-24 11:33:56 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!


airline_sentiment: neutral
airline: Southwest
name: liveseasoned
tweet_created: 2015-02-24 11:35:41 -0800
text:
@SouthwestAir I'm teaching new #travelers how to research, #budget &amp; #save for a trip today! http://t.co/Qll48r57ep


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: samidip
tweet_created: 2015-02-24 11:36:12 -0800
tweet_location: Erie, PA
user_timezone: Eastern Time (US & Canada)
text:
@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :)


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: HollyKinnamon
tweet_created: 2015-02-24 11:36:22 -0800
tweet_location: Washington, DC
user_timezone: Quito
text:
@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.


airline_sentiment: neutral
airline: American
name: sammy575
tweet_created: 2015-02-24 11:37:01 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx


airline_sentiment: negative
negativereason: longlines
airline: American
name: TheTPVshow
tweet_created: 2015-02-24 11:37:27 -0800
tweet_location: MN
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface


airline_sentiment: neutral
airline: American
name: gjeaviation
tweet_created: 2015-02-24 11:37:58 -0800
tweet_location: Worcester, UK
user_timezone: London
text:
@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Anthony_Scerri
tweet_created: 2015-02-24 11:38:11 -0800
tweet_location: Astoria, NY
user_timezone: Quito
text:
@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail


airline_sentiment: neutral
airline: US Airways
name: AshleyKAtherton
tweet_created: 2015-02-24 11:38:47 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: TheTPVshow
tweet_created: 2015-02-24 11:38:47 -0800
tweet_location: MN
user_timezone: Central Time (US & Canada)
text:
@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: lsalazarll
tweet_created: 2015-02-24 11:39:25 -0800
user_timezone: Mountain Time (US & Canada)
text:
@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: jeremyleewhite
tweet_coord: [35.21979387, -80.94498281]
tweet_created: 2015-02-24 11:39:45 -0800
text:
@USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: CoralReefer420
tweet_created: 2015-02-24 11:39:45 -0800
tweet_location: Bay Area, California
user_timezone: Alaska
text:
@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.


airline_sentiment: positive
airline: American
name: bharris77
tweet_created: 2015-02-24 11:40:33 -0800
tweet_location: Frisco, Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: barbararwill
tweet_created: 2015-02-24 11:40:52 -0800
tweet_location: Mexico City
text:
@AmericanAir no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: LauraMolito
tweet_created: 2015-02-24 11:41:02 -0800
tweet_location: New York, NY
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: cindyjwhitaker
tweet_created: 2015-02-24 11:41:45 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # &amp; can't get boarding pass. Have tried numerous times!!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: Oneladyyouadore
tweet_created: 2015-02-24 11:42:34 -0800
tweet_location: Georgia
user_timezone: Quito
text:
@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: SweeLoTmac
tweet_created: 2015-02-24 11:43:05 -0800
user_timezone: Quito
text:
@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?


airline_sentiment: neutral
airline: US Airways
name: AshleyKAtherton
tweet_created: 2015-02-24 11:43:55 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude &amp; ripping up our tickets!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: SweeLoTmac
tweet_created: 2015-02-24 11:44:31 -0800
user_timezone: Quito
text:
@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: retardedlarry
tweet_created: 2015-02-24 11:46:28 -0800
text:
@USAirways just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite


airline_sentiment: neutral
airline: US Airways
name: AshleyKAtherton
tweet_created: 2015-02-24 11:47:16 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways Fortunately you have staff like Lynn S. and DeeDee who actually understand customer service and simply being NICE.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: tomcblock
tweet_created: 2015-02-24 11:47:50 -0800
tweet_location: ÜT: 38.965477,-77.428287
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook


airline_sentiment: positive
airline: Delta
name: jaxbra
tweet_created: 2015-02-24 11:48:38 -0800
tweet_location: east brunswick, nj
user_timezone: Atlantic Time (Canada)
text:
@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)
#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: jhazelnut
tweet_created: 2015-02-24 11:53:37 -0800
text:
@USAirways  is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then.


