# Tweets

airline_sentiment: negative
negativereason: Late Flight
airline: United
name: alysabaker
tweet_created: 2015-02-23 04:43:11 -0800
tweet_location: ÜT: 50.97861,-114.000116
user_timezone: Mountain Time (US & Canada)
text:
@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: RMauldin
tweet_created: 2015-02-23 04:47:00 -0800
tweet_location: Texas
text:
.@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: alysabaker
tweet_created: 2015-02-23 04:47:47 -0800
tweet_location: ÜT: 50.97861,-114.000116
user_timezone: Mountain Time (US & Canada)
text:
@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jaimehag
tweet_created: 2015-02-23 04:48:04 -0800
tweet_location: New York, NY
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation.  When is it going to be done?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: NicoleIn140
tweet_created: 2015-02-23 04:48:29 -0800
tweet_location: Western Massachusetts, USA
user_timezone: Eastern Time (US & Canada)
text:
UA3388 @united was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: Active_Aly
tweet_coord: [25.8058716, -80.1255332]
tweet_created: 2015-02-23 04:48:36 -0800
tweet_location: London, England
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: rac22582
tweet_created: 2015-02-23 04:49:29 -0800
user_timezone: America/Chicago
text:
@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!


airline_sentiment: positive
airline: American
name: TheTimSales
tweet_created: 2015-02-23 04:49:53 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: Kateria_Nicole
tweet_created: 2015-02-23 04:51:57 -0800
tweet_location: Atlanta, GA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: nicoleleigh85
tweet_created: 2015-02-23 04:52:21 -0800
tweet_location: Sheboygan
text:
@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jcsolomons
tweet_created: 2015-02-23 04:52:36 -0800
tweet_location: Boston, MA
user_timezone: Quito
text:
@USAirways Can you help me with a refund.  the phone guy couldn't help.  The website won't let me submit a reply.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: ShowExpert
tweet_created: 2015-02-23 04:53:22 -0800
tweet_location: Boulder, Colorado
text:
@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
airline_sentiment_gold: negative
name: flemmingerin
negativereason_gold: Customer Service Issue
tweet_created: 2015-02-23 04:54:35 -0800
tweet_location: San Diego
text:
@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: teague_ryan
tweet_created: 2015-02-23 04:55:16 -0800
tweet_location: Southern California
text:
@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: wordnerd153
tweet_created: 2015-02-23 04:56:52 -0800
tweet_location: Bellevue, WA
text:
@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: melaine_cre
tweet_created: 2015-02-23 04:56:58 -0800
tweet_location: Saint Maur des Fossés
user_timezone: Paris
text:
@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: mwangbickler
tweet_coord: [47.62581201, -122.3501506]
tweet_created: 2015-02-23 04:57:28 -0800
tweet_location: Napa, CA
user_timezone: Pacific Time (US & Canada)
text:
“@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?” -got call back after 10 hours. Bad.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: EaglesJade
tweet_created: 2015-02-23 04:58:30 -0800
text:
@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: LeslieWolfson
tweet_created: 2015-02-23 04:59:38 -0800
tweet_location: Miami Beach
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: chermc56
tweet_coord: [42.205996, -83.35487329]
tweet_created: 2015-02-23 05:00:31 -0800
tweet_location: ÜT: 42.63352,-83.624194
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: C2Next
tweet_created: 2015-02-23 05:00:34 -0800
tweet_location: St. Louis, Mo
user_timezone: Central Time (US & Canada)
text:
@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: HaileyUrban
tweet_created: 2015-02-23 05:01:01 -0800
user_timezone: Alaska
text:
@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MadameMoodle
tweet_coord: [21.15194085, -86.82443877]
tweet_created: 2015-02-23 05:02:38 -0800
tweet_location: Sacramento, CA 95864
user_timezone: Pacific Time (US & Canada)
text:
@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: HaileyUrban
tweet_created: 2015-02-23 05:02:45 -0800
user_timezone: Alaska
text:
@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back


airline_sentiment: neutral
airline: US Airways
name: jsilver76
tweet_created: 2015-02-23 05:03:10 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Do your flight schedules to - from Quintana Roo, Mexico reflect their newly adopted time zone change to EST?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: CPalcisco
tweet_created: 2015-02-23 05:03:39 -0800
text:
@AmericanAir  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: HaileyUrban
tweet_created: 2015-02-23 05:05:14 -0800
user_timezone: Alaska
text:
@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: rachelicha
tweet_created: 2015-02-23 05:06:55 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Are you having any issues with online check-in? My colleague and I are getting "Webpage not available" after submitting online form


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: SFaldon_Sports
tweet_created: 2015-02-23 05:07:33 -0800
tweet_location: Fort Smith, Ark.
user_timezone: Central Time (US & Canada)
text:
Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: mbelliss
tweet_created: 2015-02-23 05:08:24 -0800
tweet_location: Louisville
user_timezone: Alaska
text:
@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: HaileyUrban
tweet_created: 2015-02-23 05:08:40 -0800
user_timezone: Alaska
text:
@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for


airline_sentiment: positive
airline: American
name: LisaMitchL
tweet_created: 2015-02-23 05:08:53 -0800
tweet_location: Indianapolis
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone &amp; addtl resolution on DM was very much appreciated.


airline_sentiment: neutral
airline: US Airways
name: Plopadiddy
tweet_created: 2015-02-23 05:09:56 -0800
user_timezone: Hawaii
text:
@USAirways  I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: artistanxiety
tweet_created: 2015-02-23 05:10:10 -0800
tweet_location: Punk is the preacher.
user_timezone: Arizona
text:
@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: totocol
tweet_created: 2015-02-23 05:10:51 -0800
tweet_location: iPhone: -33.875538,151.196533
user_timezone: Sydney
text:
@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere


airline_sentiment: positive
airline: American
name: Flora_Lola_NYC
tweet_created: 2015-02-23 05:10:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Not necessary.  I am confident the excellent in-flight staff will make the appropriate report.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: ManuelNT
tweet_coord: [26.0713458, -80.146874]
tweet_created: 2015-02-23 05:11:42 -0800
user_timezone: Eastern Time (US & Canada)
text:
@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better


airline_sentiment: neutral
airline: American
name: ronlieber
tweet_created: 2015-02-23 05:12:20 -0800
tweet_location: Brooklyn by way of Chicago
text:
@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: hart0277
tweet_created: 2015-02-23 05:12:42 -0800
tweet_location: Chicago
text:
@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: JoshSeefried
tweet_created: 2015-02-23 05:14:34 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass


airline_sentiment: negative
negativereason: Late Flight
airline: Virgin America
name: nicholas_v
tweet_coord: [26.074379, -80.1416831]
tweet_created: 2015-02-23 05:15:06 -0800
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a "tech stop"?


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: klink1015
tweet_created: 2015-02-23 05:17:00 -0800
tweet_location: New York
text:
@USAirways first, luggage got stuck in a different city, now I get them back today &amp; one of your employees stole a pair of gloves from me!


airline_sentiment: neutral
airline: US Airways
name: LaurenCarrot
tweet_coord: [33.6424884, -84.4325976]
tweet_created: 2015-02-23 05:20:30 -0800
tweet_location: Your Dreams
text:
@USAirways I'm referring to email like this.  Just tell people when they GET the upgrade. Otherwise, we know already. http://t.co/N8UvCLMADA


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: fredcarlton
tweet_created: 2015-02-23 05:20:35 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: d_goodspeed
tweet_coord: [33.64323551, -84.44248239]
tweet_created: 2015-02-23 05:21:26 -0800
tweet_location: USA
user_timezone: Central Time (US & Canada)
text:
@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: MikeShor
tweet_created: 2015-02-23 05:22:26 -0800
tweet_location: Coventry, Connecticut
user_timezone: Eastern Time (US & Canada)
text:
@United "Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages."


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: ikeNball
tweet_coord: [33.55192892, -112.07392397]
tweet_created: 2015-02-23 05:22:38 -0800
tweet_location: Memphis, TN
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Rom55Weber
tweet_created: 2015-02-23 05:23:41 -0800
user_timezone: Paris
text:
@AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was "taken off"


airline_sentiment: neutral
airline: United
name: paulweldele
tweet_created: 2015-02-23 05:24:13 -0800
tweet_location: Collierville, TN USA
user_timezone: Central Time (US & Canada)
text:
@united WHy is my KTN not showing on my boarding?  Why is TSA pre-check not applying to my boarding pass?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: HaileyUrban
tweet_created: 2015-02-23 05:25:44 -0800
user_timezone: Alaska
text:
@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Southwest
name: steve_holder
tweet_created: 2015-02-23 05:28:03 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46.  I said to lady, "well, that system is about dead." She didn't understand


airline_sentiment: negative
negativereason: Late Flight
airline: United
airline_sentiment_gold: negative
name: MrEschatologist
negativereason_gold: Late Flight Flight Attendant Complaints
tweet_created: 2015-02-23 05:29:38 -0800
tweet_location: Arlington, VA
text:
@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: Tay__Mc
tweet_created: 2015-02-23 05:29:44 -0800
tweet_location: Gainesville, Fl
user_timezone: Hawaii
text:
@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ArtieFitchie
tweet_created: 2015-02-23 05:30:44 -0800
tweet_location: Memphis
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: RLDelahunty
tweet_coord: [51.44283789, -0.13974112]
tweet_created: 2015-02-23 05:31:07 -0800
tweet_location: London
text:
@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: sindhurella67
tweet_created: 2015-02-23 05:31:12 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Eleonora7
tweet_created: 2015-02-23 05:31:38 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir  so far all I am getting is "maybe your bag will come today. We don't know." Website says "status unknown"- can you help?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Beach_Girl7
tweet_created: 2015-02-23 05:31:45 -0800
tweet_location: Bentonville Arkansas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: brendanrd
tweet_created: 2015-02-23 05:32:38 -0800
tweet_location: Weston super Mare
text:
@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: corybronze
tweet_created: 2015-02-23 05:32:49 -0800
text:
@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to "ground handling delays affecting a prior flight."


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: StephanSDalal
tweet_created: 2015-02-23 05:33:55 -0800
text:
@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: teague_ryan
tweet_created: 2015-02-23 05:36:35 -0800
tweet_location: Southern California
text:
@AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: nic_tudobem
tweet_created: 2015-02-23 05:37:32 -0800
tweet_location: New York
text:
@AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: crog
tweet_created: 2015-02-23 05:37:51 -0800
user_timezone: Mountain Time (US & Canada)
text:
.@united You may "dislike delays" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: HeidiJern
tweet_created: 2015-02-23 05:38:07 -0800
tweet_location: Brussels
text:
@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Davitossss
tweet_created: 2015-02-23 05:39:08 -0800
text:
@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: derekc21
tweet_created: 2015-02-23 05:39:51 -0800
tweet_location: Innisfail, Alberta
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi  one night .  we need to  use our abilities to make magic .


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: XtianinNYC
tweet_created: 2015-02-23 05:40:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways. On hold 2hrs after my flight was Cancelled Flightled &amp; "Anthony" was beyond rude and not helpful! @AmericanAir they're weighing you down.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: RMauldin
tweet_created: 2015-02-23 05:41:12 -0800
tweet_location: Texas
text:
@AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications.


airline_sentiment: positive
airline: American
name: polpastor21
tweet_created: 2015-02-23 05:41:23 -0800
text:
@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? 😋I love the company!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Robin_Downing
tweet_created: 2015-02-23 05:43:13 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: stevenmartz
tweet_created: 2015-02-23 05:44:02 -0800
text:
@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ThatEricAlper
tweet_created: 2015-02-23 05:44:51 -0800
tweet_location: Toronto
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: SL_024
tweet_created: 2015-02-23 05:45:07 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.


airline_sentiment: neutral
airline: Southwest
name: charlesr99
tweet_created: 2015-02-23 05:46:18 -0800
tweet_location: Everywhere
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: CassVinograd
tweet_created: 2015-02-23 05:46:28 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: mbelliss
tweet_created: 2015-02-23 05:47:31 -0800
tweet_location: Louisville
user_timezone: Alaska
text:
@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: nikodunham
tweet_coord: [41.97888728, -87.90617197]
tweet_created: 2015-02-23 05:47:38 -0800
tweet_location: chicago
text:
@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: xtin_t
tweet_created: 2015-02-23 05:49:09 -0800
tweet_location: Salt Lake City, Utah
user_timezone: Mountain Time (US & Canada)
text:
@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat?  WTF.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: TheHos
tweet_created: 2015-02-23 05:49:48 -0800
tweet_location: London
user_timezone: Hawaii
text:
@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: ronlieber
tweet_created: 2015-02-23 05:50:19 -0800
tweet_location: Brooklyn by way of Chicago
text:
@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: artistanxiety
tweet_created: 2015-02-23 05:51:28 -0800
tweet_location: Punk is the preacher.
user_timezone: Arizona
text:
@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JigsawLounge
tweet_created: 2015-02-23 05:51:41 -0800
tweet_location: SR2
user_timezone: London
text:
@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MilesWittBoyer
tweet_created: 2015-02-23 05:51:48 -0800
tweet_location: Bentonville, Arkansas
text:
@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks


airline_sentiment: neutral
airline: Southwest
name: sasc1
tweet_created: 2015-02-23 05:52:45 -0800
tweet_location: RI
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir kids on a mission trip from Lasalle stranded in orlando area,  they can't get back to Bos or PVD till WEDNESDAY?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: wordnerd153
tweet_created: 2015-02-23 05:52:57 -0800
tweet_location: Bellevue, WA
text:
@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs &amp; have no place to go. Can't keep calling.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ScottCarmichae1
tweet_created: 2015-02-23 05:53:04 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW.  Hope you go bankrupt!


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: jameswbetts
tweet_created: 2015-02-23 05:53:11 -0800
tweet_location: Sunny Florida
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: artistanxiety
tweet_created: 2015-02-23 05:53:39 -0800
tweet_location: Punk is the preacher.
user_timezone: Arizona
text:
@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jimbuckley13
tweet_created: 2015-02-23 05:54:22 -0800
text:
@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Jhosa_M
tweet_created: 2015-02-23 05:54:22 -0800
tweet_location: Ando por el mundo
user_timezone: Caracas
text:
@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Jhosa_M
tweet_created: 2015-02-23 05:55:12 -0800
tweet_location: Ando por el mundo
user_timezone: Caracas
text:
@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: craigsmail
tweet_created: 2015-02-23 05:56:04 -0800
tweet_location: Kansas City, USA
user_timezone: Eastern Time (US & Canada)
text:
@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long &amp; why not make this option available online?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Jhosa_M
tweet_created: 2015-02-23 05:56:15 -0800
tweet_location: Ando por el mundo
user_timezone: Caracas
text:
@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jmariecastillo
tweet_created: 2015-02-23 05:56:28 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Telling frustrated customers "we are super busy, please call back Late Flightr kthxbai" and then hanging up is not the best practice.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: krichards0488
tweet_created: 2015-02-23 05:57:10 -0800
tweet_location: San Jose, CA
user_timezone: Pacific Time (US & Canada)
text:
@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: RMauldin
tweet_created: 2015-02-23 05:57:45 -0800
tweet_location: Texas
text:
.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MackShultz
tweet_created: 2015-02-23 05:59:16 -0800
tweet_location: Seattle
user_timezone: Hawaii
text:
@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: scottychadwick
tweet_created: 2015-02-23 05:59:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: HaileyUrban
tweet_created: 2015-02-23 05:59:59 -0800
user_timezone: Alaska
text:
@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.


airline_sentiment: neutral
airline: United
name: chaddock38
tweet_created: 2015-02-23 06:02:54 -0800
tweet_location: Dartmouth, MA
text:
@united good morning, any first class upgrades available for ua1619 Feb 25  rsw to ewr? I need 4 seats please


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: TDaulongPerfMgt
tweet_created: 2015-02-23 06:03:02 -0800
tweet_location: Houston, Texas
text:
@united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: sindhurella67
tweet_coord: [32.79401294, -96.80478711]
tweet_created: 2015-02-23 06:03:25 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: roblasvegas
tweet_created: 2015-02-23 06:03:30 -0800
tweet_location: Las Vegas
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I called the EP line and 4 hours Late Flightr I was called back.  I sat on hold for over a hour to US Airways and then cut off


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: JKlein126
tweet_created: 2015-02-23 06:04:30 -0800
text:
@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight


airline_sentiment: positive
airline: United
name: adamdpeterson
tweet_created: 2015-02-23 06:04:34 -0800
tweet_location: syracuse
user_timezone: Eastern Time (US & Canada)
text:
@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: chrisjennison
tweet_created: 2015-02-23 06:05:47 -0800
tweet_location: @MontgomeryCoMD / SYR / HHI
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir why Cancelled Flight #1605 on 6/25 &amp; 6/28? Flights now 4 hrs longer &amp;  have layovers. Too Late Flight to find a reasonably priced alternative.


airline_sentiment: neutral
airline: United
name: The5y5Adm1n
tweet_created: 2015-02-23 06:06:41 -0800
text:
@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28.  Need to add child to reservation and get costs.  Help!  Thx


airline_sentiment: positive
airline: Virgin America
name: AdamJdubs
tweet_created: 2015-02-23 06:07:54 -0800
tweet_location: Earth
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH


airline_sentiment: neutral
airline: Delta
name: TimLawson21
tweet_created: 2015-02-23 06:09:17 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue How can I best track deals and special flight offers? I'm liking your international options...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: Tay__Mc
tweet_created: 2015-02-23 06:12:07 -0800
tweet_location: Gainesville, Fl
user_timezone: Hawaii
text:
@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. 😒


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: dashoflovely
tweet_created: 2015-02-23 06:12:50 -0800
tweet_location: Northwest Arkansas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?


airline_sentiment: positive
airline: US Airways
name: JOHN_TURNER_JR
tweet_created: 2015-02-23 06:13:19 -0800
tweet_location: Mobile, Alabama, US
user_timezone: Central Time (US & Canada)
text:
@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Kris_KAS
tweet_created: 2015-02-23 06:14:03 -0800
tweet_location: New York
text:
@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: gdm43pga
tweet_created: 2015-02-23 06:14:05 -0800
tweet_location: Old Hickory, TN
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir how about fixing the wifi!  3rd flight where it's not working. 800 series plane so not like it's an old plane.


airline_sentiment: positive
airline: American
name: beebecathy
tweet_created: 2015-02-23 06:14:20 -0800
text:
@AmericanAir in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: coyj1622
tweet_created: 2015-02-23 06:14:30 -0800
tweet_location: Planet Earth
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: prillyp
tweet_created: 2015-02-23 06:15:41 -0800
tweet_location: gathering just enough moss
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: stephenmartino
tweet_created: 2015-02-23 06:15:47 -0800
tweet_location: Baltimore, Maryland
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ronlieber
tweet_created: 2015-02-23 06:15:56 -0800
tweet_location: Brooklyn by way of Chicago
text:
@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now &amp; FA won't have the uncomfortable convo w pass.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Kris_KAS
tweet_created: 2015-02-23 06:18:03 -0800
tweet_location: New York
text:
@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: artistanxiety
tweet_created: 2015-02-23 06:18:20 -0800
tweet_location: Punk is the preacher.
user_timezone: Arizona
text:
@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR


airline_sentiment: neutral
airline: American
name: KenMiller5
tweet_created: 2015-02-23 06:18:29 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: JohntheKiwi
tweet_created: 2015-02-23 06:19:25 -0800
tweet_location: Stumptown, Baby!
user_timezone: Pacific Time (US & Canada)
text:
@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: JohntheKiwi
tweet_created: 2015-02-23 06:20:09 -0800
tweet_location: Stumptown, Baby!
user_timezone: Pacific Time (US & Canada)
text:
@united You can't control turbulence, but you can control customer experience, lot of scared people up here.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: SL_024
tweet_created: 2015-02-23 06:20:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue lol at your "estimated departure time." Plane hasn't even started boarding yet. You can't even get your delays right.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: randomeshwar
tweet_created: 2015-02-23 06:21:25 -0800
tweet_location: Indianapolis, IN
text:
@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: sindhurella67
tweet_coord: [32.79397552, -96.80477419]
tweet_created: 2015-02-23 06:21:44 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: paulboomer
tweet_created: 2015-02-23 06:22:05 -0800
tweet_location: Columbia, MO
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: larrylarry
tweet_created: 2015-02-23 06:22:25 -0800
tweet_location: Toronto
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I understand that, but I'm not even being put on hold - it says "try again Late Flightr, goodbye".


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: jameswester
tweet_created: 2015-02-23 06:22:32 -0800
tweet_location: DFW
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: ArtieFitchie
tweet_coord: [35.09721018, -89.89624696]
tweet_created: 2015-02-23 06:23:03 -0800
tweet_location: Memphis
user_timezone: Central Time (US & Canada)
text:
@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love...


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: Mj_Effects
tweet_created: 2015-02-23 06:23:12 -0800
tweet_location: Manhattan, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir this is the biggest joke of #customerservice I've ever seen from a  ✈️ brand http://t.co/XHSUUpHeZe


airline_sentiment: positive
airline: United
name: mbelliss
tweet_created: 2015-02-23 06:23:43 -0800
tweet_location: Louisville
user_timezone: Alaska
text:
@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: RLDelahunty
tweet_coord: [51.44284934, -0.13973305]
tweet_created: 2015-02-23 06:24:23 -0800
tweet_location: London
text:
@AmericanAir that would be appreciated. Just please don't send me to the same page with long form &amp; limited characters.
Direct email?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: thepeachmama
tweet_created: 2015-02-23 06:25:06 -0800
text:
@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JackKelleher920
tweet_created: 2015-02-23 06:25:07 -0800
tweet_location: New Jersey
user_timezone: Eastern Time (US & Canada)
text:
@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR


airline_sentiment: negative
negativereason: longlines
airline: US Airways
name: macaliciousmac
tweet_created: 2015-02-23 06:25:30 -0800
tweet_location: earth for now
user_timezone: Eastern Time (US & Canada)
text:
@USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!!


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: ChristinaTenti
tweet_created: 2015-02-23 06:25:39 -0800
tweet_location: Saint Louis, MO USA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: mbelliss
tweet_created: 2015-02-23 06:26:15 -0800
tweet_location: Louisville
user_timezone: Alaska
text:
@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: nelsjeff
tweet_created: 2015-02-23 06:26:18 -0800
text:
@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: themaxologist
tweet_created: 2015-02-23 06:27:18 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MeeestarCoke
tweet_created: 2015-02-23 06:28:46 -0800
tweet_location: BK
text:
@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: ChristinaTenti
tweet_created: 2015-02-23 06:30:18 -0800
tweet_location: Saint Louis, MO USA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: generationKYLIE
tweet_created: 2015-02-23 06:31:20 -0800
tweet_location: Washington, DC
text:
@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JanssenMA
tweet_created: 2015-02-23 06:31:40 -0800
text:
@AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Robin_Downing
tweet_created: 2015-02-23 06:31:45 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: keithpresser
tweet_created: 2015-02-23 06:32:21 -0800
text:
@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: RMauldin
tweet_created: 2015-02-23 06:33:19 -0800
tweet_location: Texas
text:
@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.


airline_sentiment: positive
airline: Delta
name: ctpeifer
tweet_created: 2015-02-23 06:33:46 -0800
tweet_location: NYC/Austin
text:
@JetBlue great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: waynebevan
tweet_created: 2015-02-23 06:34:02 -0800
user_timezone: Alaska
text:
@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: elisakathleen
tweet_created: 2015-02-23 06:34:40 -0800
tweet_location: Boston, MA
text:
@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: Matwork21
tweet_created: 2015-02-23 06:34:56 -0800
tweet_location: Las Vegas
user_timezone: Pacific Time (US & Canada)
text:
@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil &amp; dust from previous flights?


airline_sentiment: positive
airline: United
name: crsmoore
tweet_created: 2015-02-23 06:35:06 -0800
tweet_location: USA / The World
user_timezone: Eastern Time (US & Canada)
text:
@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: AlessandroDToro
tweet_coord: [33.9424834, -118.4066885]
tweet_created: 2015-02-23 06:35:41 -0800
tweet_location: Los Angeles
user_timezone: Alaska
text:
@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude


airline_sentiment: neutral
airline: United
name: e_russell
tweet_created: 2015-02-23 06:38:08 -0800
tweet_location: Frequently DC/NYC/San Diego
user_timezone: Eastern Time (US & Canada)
text:
@united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost &amp; found report


airline_sentiment: neutral
airline: Southwest
name: doecember28th
tweet_created: 2015-02-23 06:39:44 -0800
text:
@SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MilesWittBoyer
tweet_created: 2015-02-23 06:40:21 -0800
tweet_location: Bentonville, Arkansas
text:
@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.


airline_sentiment: positive
airline: American
name: don_hefner
tweet_created: 2015-02-23 06:40:52 -0800
text:
@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: JigsawLounge
tweet_created: 2015-02-23 06:40:54 -0800
tweet_location: SR2
user_timezone: London
text:
@AmericanAir I fail to see how telling a caller that a bag may take "18 hours" to get from JFK to Brooklyn is "the best we can"


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: sentientcheese
tweet_created: 2015-02-23 06:42:04 -0800
text:
@united flight Cancelled Flightled,  and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD,  just arriving earlier!  Help!


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: MilesWittBoyer
tweet_created: 2015-02-23 06:42:22 -0800
tweet_location: Bentonville, Arkansas
text:
@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: Kris_KAS
tweet_created: 2015-02-23 06:42:40 -0800
tweet_location: New York
text:
@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: bcruz1028
tweet_created: 2015-02-23 06:42:45 -0800
text:
@USAirways Will tweet all day until I get 
a live cust rep. I will make sure the world knows you don't care about your customers health.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: ashwatson3
tweet_created: 2015-02-23 06:42:52 -0800
text:
@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: LarrySandeen
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 06:42:59 -0800
tweet_location: Southeastern Pennsylvania USA
text:
@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: roblasvegas
tweet_created: 2015-02-23 06:43:21 -0800
tweet_location: Las Vegas
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir 8 hours on the phone yesterday.  Really?  Still doesn't pick up status on US Air flight.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: ashwatson3
tweet_created: 2015-02-23 06:43:49 -0800
text:
@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: oksrocks
tweet_created: 2015-02-23 06:43:50 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir you Cancelled Flightled my flight due to "weather" when others are flying out just fine.  No compensation, no resolution.  Incompetent.


airline_sentiment: neutral
airline: US Airways
name: heatherjpitcher
tweet_created: 2015-02-23 06:44:19 -0800
user_timezone: Quito
text:
@USAirways &amp; @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ashwatson3
tweet_created: 2015-02-23 06:44:35 -0800
text:
@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: LarrySandeen
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 06:44:36 -0800
tweet_location: Southeastern Pennsylvania USA
text:
@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: ashwatson3
tweet_created: 2015-02-23 06:45:27 -0800
text:
@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying..


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: urduckcommander
tweet_created: 2015-02-23 06:46:10 -0800
user_timezone: Quito
text:
@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: ashwatson3
tweet_created: 2015-02-23 06:46:30 -0800
text:
@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: McKennon
tweet_created: 2015-02-23 06:47:05 -0800
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: AlexHumphries
tweet_coord: [44.98157837, -93.23592187]
tweet_created: 2015-02-23 06:48:15 -0800
tweet_location: Minneapolis, MN
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: nikodunham
tweet_coord: [41.97883697, -87.90639116]
tweet_created: 2015-02-23 06:48:32 -0800
tweet_location: chicago
text:
@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.


airline_sentiment: neutral
airline: US Airways
name: LarrySandeen
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 06:50:31 -0800
tweet_location: Southeastern Pennsylvania USA
text:
@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged.  Thanks for the reply.


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: PhilipStafford
tweet_created: 2015-02-23 06:50:42 -0800
tweet_location: Tampa, Florida
text:
@AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: micheleliston
tweet_created: 2015-02-23 06:50:49 -0800
tweet_location: Ashburn, VA
user_timezone: Eastern Time (US & Canada)
text:
@united Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: faisal_tayebjee
tweet_created: 2015-02-23 06:51:18 -0800
user_timezone: Dublin
text:
@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30.   No answer on your phone. Have young children.  HELP!


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: Loloemartin
tweet_created: 2015-02-23 06:52:13 -0800
text:
@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: MikeViso
tweet_created: 2015-02-23 06:52:33 -0800
tweet_location: Vineland & South Florida
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢


airline_sentiment: neutral
airline: American
name: pei_u_sun
tweet_created: 2015-02-23 06:53:47 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: msu2050
tweet_created: 2015-02-23 06:54:20 -0800
tweet_location: canton mi
user_timezone: Eastern Time (US & Canada)
text:
@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.


airline_sentiment: neutral
airline: American
name: elisakathleen
tweet_created: 2015-02-23 06:54:26 -0800
tweet_location: Boston, MA
text:
@AmericanAir at LAX &amp; just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable 😐


airline_sentiment: positive
airline: Delta
name: michael_moonn
tweet_created: 2015-02-23 06:55:01 -0800
user_timezone: Arizona
text:
@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ConstanceSCHERE
tweet_coord: [39.88116058, -75.24031037]
tweet_created: 2015-02-23 06:55:07 -0800
tweet_location: Boston, MA
user_timezone: Atlantic Time (Canada)
text:
@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable.


airline_sentiment: neutral
airline: Virgin America
name: flyfromLAX
tweet_created: 2015-02-23 06:57:24 -0800
tweet_location: Los Angeles, CA
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/QDlJHslOI5 #CheapFlights #FareCompare


airline_sentiment: positive
airline: Virgin America
name: flyfromNYC
tweet_created: 2015-02-23 06:57:24 -0800
tweet_location: New York City, NY
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare


airline_sentiment: neutral
airline: Virgin America
name: flyfromSEA
tweet_created: 2015-02-23 06:57:24 -0800
tweet_location: Seattle
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare


airline_sentiment: positive
airline: Virgin America
name: flyfromWAS
tweet_created: 2015-02-23 06:57:25 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jamescav25
tweet_created: 2015-02-23 06:58:36 -0800
tweet_location: Des Moines, IA
text:
@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this.


airline_sentiment: neutral
airline: United
name: AlMehairiAUH
tweet_created: 2015-02-23 06:58:54 -0800
tweet_location: Abu Dhabi
user_timezone: Abu Dhabi
text:
@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: harshdouble
tweet_created: 2015-02-23 06:59:07 -0800
text:
@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs


airline_sentiment: neutral
airline: Delta
name: Amanda_Healy
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 06:59:19 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
.@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.


airline_sentiment: neutral
airline: United
name: AlMehairiAUH
tweet_created: 2015-02-23 06:59:58 -0800
tweet_location: Abu Dhabi
user_timezone: Abu Dhabi
text:
@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek


airline_sentiment: neutral
airline: Southwest
name: FolfJay
tweet_created: 2015-02-23 07:00:49 -0800
tweet_location: Grand Island, Nebraska, USA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MustSeeItAll_
tweet_created: 2015-02-23 07:00:55 -0800
tweet_location: NYC // LI
text:
@USAirways getting extremely frustrated w/ the phone/online service for merging frequent flyer miles.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: chrisjennison
tweet_created: 2015-02-23 07:01:26 -0800
tweet_location: @MontgomeryCoMD / SYR / HHI
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?


airline_sentiment: positive
airline: American
name: chiyankfred
tweet_created: 2015-02-23 07:02:13 -0800
text:
@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: tjmurphy24_law
tweet_created: 2015-02-23 07:02:29 -0800
tweet_location: Terrace Park OH
text:
@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast


airline_sentiment: positive
airline: US Airways
name: FitzFrancis
tweet_created: 2015-02-23 07:02:35 -0800
text:
@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jenwhooo
tweet_created: 2015-02-23 07:03:04 -0800
text:
@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: _MikeDWarren_
tweet_created: 2015-02-23 07:03:30 -0800
tweet_location: Calabasas, California
user_timezone: Pacific Time (US & Canada)
text:
@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: ChrisSaysThis
tweet_created: 2015-02-23 07:04:25 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: ErinHughey
tweet_created: 2015-02-23 07:05:37 -0800
tweet_location: Maui, Hawaii
user_timezone: Hawaii
text:
@united 2nd flight in two weeks that you have lost my bag!  Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE


airline_sentiment: neutral
airline: United
name: AlMehairiAUH
tweet_created: 2015-02-23 07:05:49 -0800
tweet_location: Abu Dhabi
user_timezone: Abu Dhabi
text:
@United to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek


airline_sentiment: positive
airline: American
name: Daphnewayans
tweet_created: 2015-02-23 07:06:44 -0800
tweet_location: Los Angeles
text:
@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie


airline_sentiment: neutral
airline: US Airways
name: NathanOKIE
tweet_created: 2015-02-23 07:07:58 -0800
user_timezone: Hawaii
text:
@USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S.  I would like to change departing airport


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: Amanda_Healy
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 07:08:22 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I tried! Had me running from curb-side to self-check &amp; wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: a_panfalone
tweet_created: 2015-02-23 07:11:26 -0800
text:
@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: lanewood
tweet_created: 2015-02-23 07:11:51 -0800
tweet_location: San Francisco, CA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: beantoon
tweet_created: 2015-02-23 07:12:22 -0800
tweet_location: Plymouth, MA
text:
@JetBlue  any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: rissels
tweet_created: 2015-02-23 07:15:10 -0800
user_timezone: Central Time (US & Canada)
text:
@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: rissels
tweet_created: 2015-02-23 07:16:10 -0800
user_timezone: Central Time (US & Canada)
text:
@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: rissels
tweet_created: 2015-02-23 07:16:48 -0800
user_timezone: Central Time (US & Canada)
text:
@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: AlessandroDToro
tweet_created: 2015-02-23 07:16:57 -0800
tweet_location: Los Angeles
user_timezone: Alaska
text:
@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: weezerandburnie
tweet_created: 2015-02-23 07:17:08 -0800
tweet_location: Belle MO
text:
@AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: bcruz1028
tweet_created: 2015-02-23 07:17:37 -0800
text:
@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: MeeestarCoke
tweet_created: 2015-02-23 07:19:00 -0800
tweet_location: BK
text:
@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: EricDoSomeGood
tweet_created: 2015-02-23 07:19:32 -0800
tweet_location: Portland, Oregon
text:
@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv


airline_sentiment: neutral
airline: Delta
name: tonymbove
tweet_created: 2015-02-23 07:20:34 -0800
tweet_location: Cambridge, MA
user_timezone: Quito
text:
@JetBlue what's the easiest way to get a ticket receipt? Can I get one at check in or can I get one online? Thanks!


airline_sentiment: positive
airline: United
name: sentientcheese
tweet_created: 2015-02-23 07:20:42 -0800
text:
@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!


airline_sentiment: positive
airline: Delta
name: theprncssleia
tweet_created: 2015-02-23 07:20:46 -0800
tweet_location: A Galaxy Far Far Away
text:
@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Isqrdisnegativ1
tweet_created: 2015-02-23 07:20:59 -0800
text:
@USAirways I called more than 25 times to redeem mile points and can't get through.  You advertise the miles but make them very hard to use!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: jasoncarpio
tweet_created: 2015-02-23 07:21:04 -0800
tweet_location: San Francisco, California
user_timezone: Pacific Time (US & Canada)
text:
@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: BethMyn
tweet_created: 2015-02-23 07:21:22 -0800
text:
@AmericanAir it's more than technical problems. #frustrated #answerthephone 
Res. on hold and can't get thru to use a credit to pay for it


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: MeeestarCoke
tweet_created: 2015-02-23 07:21:51 -0800
tweet_location: BK
text:
@USAirways @AmericanAir at 9:05am after the plane left: "why were there no agents and why were the doors closed so early?"


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: takingthekids
tweet_coord: [37.93663309, -107.81820588]
tweet_created: 2015-02-23 07:22:35 -0800
tweet_location: New England
user_timezone: Quito
text:
@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: MeeestarCoke
tweet_created: 2015-02-23 07:22:58 -0800
tweet_location: BK
text:
@USAirways @AmericanAir "ma'am the doors close 10 mins prior to departure" "but I was here 20 mins before?!?" laughter from the 2 agents


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: Amanda_Healy
tweet_created: 2015-02-23 07:22:59 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF


airline_sentiment: positive
airline: American
name: bobd60067
tweet_created: 2015-02-23 07:23:34 -0800
tweet_location: suburban Chicago, IL
text:
@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: DanaHFreeman
tweet_created: 2015-02-23 07:23:51 -0800
tweet_location: Burlington, Vermont
user_timezone: Eastern Time (US & Canada)
text:
@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: melonbee
tweet_created: 2015-02-23 07:24:01 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way


airline_sentiment: neutral
airline: American
name: BF_StarNews
tweet_created: 2015-02-23 07:24:03 -0800
tweet_location: Plano, TX
text:
@AmericanAir please confirm 2917 from CID-DFW at 11:30 departure will be/is Cancelled Flighted. Don't want to make the hour drive!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: takingthekids
tweet_coord: [37.93885695, -107.82069276]
tweet_created: 2015-02-23 07:24:29 -0800
tweet_location: New England
user_timezone: Quito
text:
@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: MeeestarCoke
tweet_created: 2015-02-23 07:24:35 -0800
tweet_location: BK
text:
@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic &amp; 2 gate changes dividend miles member gets no email or text updates


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: natemup
tweet_created: 2015-02-23 07:26:33 -0800
tweet_location: Evansville - LA - NOLA
user_timezone: Central Time (US & Canada)
text:
@AmericanAir The website won't let me view my reservation due to "changes made outside http://t.co/nwF2FkA8fY". I'm on hold now to get help.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: bdaneu
tweet_created: 2015-02-23 07:27:02 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: MeeestarCoke
tweet_created: 2015-02-23 07:27:37 -0800
tweet_location: BK
text:
@AmericanAir  upon entering plane to 2 @USAirways stewardesses: "can I have some water?" "no we don't do that. please take your seat"


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: 1JENSABA
tweet_created: 2015-02-23 07:28:03 -0800
tweet_location: Chicago,IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: christinphillip
tweet_created: 2015-02-23 07:28:20 -0800
tweet_location: Princeton, NJ
user_timezone: Central Time (US & Canada)
text:
@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: DWK0825
tweet_created: 2015-02-23 07:28:23 -0800
text:
@AmericanAir dm me your email address,  I will tell you my ordeal, then you tell me what you think is fair


airline_sentiment: neutral
airline: Virgin America
name: drcaseydrake
tweet_coord: [37.79374402, -122.39327564]
tweet_created: 2015-02-23 07:28:43 -0800
tweet_location: Dallas, TX
text:
@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: gdelgadillo
tweet_created: 2015-02-23 07:30:04 -0800
tweet_location: Brklyn by way of San Franciso
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jacob_bach
tweet_created: 2015-02-23 07:31:10 -0800
tweet_location: Milwaukee, WI
text:
@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: K31RRY
tweet_created: 2015-02-23 07:31:48 -0800
tweet_location: Sheffield
text:
@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: Allmyvacations
tweet_created: 2015-02-23 07:32:16 -0800
tweet_location: Stafford VA
text:
@USAirways here's to sitting on hold for 4 hrs flight Cancelled Flighted and they disconnect twice. #fend4urself #stranded #diverted


airline_sentiment: neutral
airline: American
name: RMauldin
tweet_created: 2015-02-23 07:32:40 -0800
tweet_location: Texas
text:
@AmericanAir I saw it finally come through on the mobile app. However it's for tomorrow and I have meetings tonight that I'm trying to make.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: nekMom
tweet_created: 2015-02-23 07:33:49 -0800
text:
@AmericanAir  when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MeeestarCoke
tweet_created: 2015-02-23 07:34:25 -0800
tweet_location: BK
text:
@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: jennybeal
tweet_created: 2015-02-23 07:35:06 -0800
tweet_location: Columbus, OH
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MeeestarCoke
tweet_created: 2015-02-23 07:35:37 -0800
tweet_location: BK
text:
@USAirways @AmericanAir 28 hours Late Flightr still no email. work supervisor needs documentation to approve last minute vacation day request


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ezemanalyst
tweet_created: 2015-02-23 07:35:59 -0800
text:
@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge.  You treat your customers like crap


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: adamrdodd
tweet_created: 2015-02-23 07:36:42 -0800
tweet_location: Newark, DE
text:
@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: MeeestarCoke
tweet_created: 2015-02-23 07:37:10 -0800
tweet_location: BK
text:
@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: jamescav25
tweet_created: 2015-02-23 07:38:06 -0800
tweet_location: Des Moines, IA
text:
@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: eozonian
tweet_created: 2015-02-23 07:38:45 -0800
tweet_location: TLH
text:
@USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: bombadiltiff
tweet_created: 2015-02-23 07:39:36 -0800
tweet_location: fort worth
user_timezone: Central Time (US & Canada)
text:
@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: BeLeather
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 07:40:05 -0800
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.


airline_sentiment: negative
negativereason: longlines
airline: American
name: nataliadarling
tweet_created: 2015-02-23 07:40:12 -0800
tweet_location: ⋆city of lost angels⋆
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: 61jr
tweet_created: 2015-02-23 07:40:18 -0800
tweet_location: St. Catharines
text:
@AmericanAir - So does that mean your other flights going into Buffalo from other locations, you don't care about their safety?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MeeestarCoke
tweet_created: 2015-02-23 07:40:41 -0800
tweet_location: BK
text:
@USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: MightyFoxMusic
tweet_created: 2015-02-23 07:40:55 -0800
tweet_location: Chicago, IL
text:
@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: hellodukesy
tweet_coord: [37.77414482, -122.43628588]
tweet_created: 2015-02-23 07:41:01 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Could have voided the ticket since it was &gt; 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: 61jr
tweet_created: 2015-02-23 07:41:28 -0800
tweet_location: St. Catharines
text:
@AmericanAir - And @AirSouthwest  had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: nic_tudobem
tweet_created: 2015-02-23 07:42:13 -0800
tweet_location: New York
text:
@AmericanAir I had to pay extra $$ cos that flight was "no longer available" just because it wouldn't accept my US Card for a 1 way into NYC


airline_sentiment: neutral
airline: US Airways
name: MeeestarCoke
tweet_created: 2015-02-23 07:42:27 -0800
tweet_location: BK
text:
@USAirways @AmericanAir taking off now. if I don't have a private jet to bora bora by the time I land, I'm calling Oprah


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: apharkins
tweet_created: 2015-02-23 07:43:10 -0800
user_timezone: Central Time (US & Canada)
text:
@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Kris_KAS
tweet_created: 2015-02-23 07:44:22 -0800
tweet_location: New York
text:
@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: MuttMedia
tweet_created: 2015-02-23 07:45:51 -0800
tweet_location: Muttontown, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I would like to communicate directly with a "Customer Experience" executive. Does Joanna Geraghty have an email address?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: JohntheKiwi
tweet_created: 2015-02-23 07:47:17 -0800
tweet_location: Stumptown, Baby!
user_timezone: Pacific Time (US & Canada)
text:
@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: MikeShor
tweet_created: 2015-02-23 07:47:33 -0800
tweet_location: Coventry, Connecticut
user_timezone: Eastern Time (US & Canada)
text:
@united There is no "reference number." Your agent told me to "just drive to the airport" because "I can't reach anyone there to deliver..."


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: TheRealChrisCin
tweet_created: 2015-02-23 07:48:33 -0800
tweet_location: Richmond, VA
user_timezone: Central Time (US & Canada)
text:
@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday &amp; I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: micheleliston
tweet_created: 2015-02-23 07:48:42 -0800
tweet_location: Ashburn, VA
user_timezone: Eastern Time (US & Canada)
text:
@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: StarkJedi
tweet_created: 2015-02-23 07:48:51 -0800
text:
@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: TheRealChrisCin
tweet_created: 2015-02-23 07:49:07 -0800
tweet_location: Richmond, VA
user_timezone: Central Time (US & Canada)
text:
@AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday &amp; I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: dan3598328
tweet_created: 2015-02-23 07:50:04 -0800
tweet_location: Hillsborough, New Jersey
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted.  No meal voucher?


airline_sentiment: positive
airline: Virgin America
name: TheDuchessSF
tweet_created: 2015-02-23 07:50:35 -0800
tweet_location: Online
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica - amazing customer  service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying


airline_sentiment: negative
negativereason: Late Flight
airline: Virgin America
name: GunsNDip
tweet_created: 2015-02-23 07:51:37 -0800
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: whyemes
tweet_created: 2015-02-23 07:52:42 -0800
text:
@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset


airline_sentiment: neutral
airline: Delta
name: AlMehairiAUH
tweet_created: 2015-02-23 07:52:59 -0800
tweet_location: Abu Dhabi
user_timezone: Abu Dhabi
text:
@JetBlue to start 3xweekly @EmbraerSA #E190 flights from #Washington Reagan to #Nantucket between 19JUN-6SEP #avgeek


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Rizzilient
tweet_created: 2015-02-23 07:53:20 -0800
text:
@AmericanAir - answer the phones.  Trying to change a reservation and haven't been able to get a human to pick up in two days.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: MO3TVida
tweet_created: 2015-02-23 07:53:27 -0800
text:
@AmericanAir I tried that &amp; they have been disrespectful not professional &amp; my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: OrygunPride
tweet_created: 2015-02-23 07:53:38 -0800
text:
@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: JillNeeley3
tweet_created: 2015-02-23 07:54:20 -0800
text:
@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!


airline_sentiment: neutral
airline: Delta
name: maite_rodrgz
tweet_created: 2015-02-23 07:54:59 -0800
tweet_location: Puerto Rico
user_timezone: Hawaii
text:
@JetBlue hello! my husband bought us a trip last night &amp; just noticed my last name is misspelled! What can I do? Thanks!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: cslhilo
tweet_created: 2015-02-23 07:55:20 -0800
tweet_location: Hilo, HI
user_timezone: Hawaii
text:
@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Tasil2005
tweet_created: 2015-02-23 07:56:56 -0800
text:
@USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update.


airline_sentiment: neutral
airline: US Airways
name: MustSeeItAll_
tweet_created: 2015-02-23 07:57:23 -0800
tweet_location: NYC // LI
text:
@USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: MuttMedia
tweet_created: 2015-02-23 07:58:03 -0800
tweet_location: Muttontown, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: reallygilly3
tweet_created: 2015-02-23 08:00:05 -0800
tweet_location: Everywhere
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: BriRose16
tweet_created: 2015-02-23 08:00:13 -0800
tweet_location: Baltimore, MD
text:
@USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me.


airline_sentiment: negative
negativereason: longlines
airline: Delta
name: briantafel
tweet_coord: [40.64646872, -73.77594979]
tweet_created: 2015-02-23 08:00:30 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue nope. The "regular" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: BethMyn
tweet_created: 2015-02-23 08:01:38 -0800
text:
@AmericanAir I can't!!!  No one can't get to "hold".  You can't get past the automated reply.  It hangs up on you.  #FRUSTRATED


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: rcymozart
tweet_created: 2015-02-23 08:01:51 -0800
tweet_location: Redlands, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|


airline_sentiment: positive
airline: Delta
name: Fahrenheit350
tweet_created: 2015-02-23 08:02:42 -0800
tweet_location: Salt Lake City, Utah
user_timezone: Mountain Time (US & Canada)
text:
@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!


airline_sentiment: neutral
airline: Southwest
name: AlMehairiAUH
tweet_created: 2015-02-23 08:02:43 -0800
tweet_location: Abu Dhabi
user_timezone: Abu Dhabi
text:
@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: jweslo
tweet_created: 2015-02-23 08:02:44 -0800
tweet_location: Brantford
text:
@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: BethMyn
tweet_created: 2015-02-23 08:03:04 -0800
text:
@AmericanAir My reservation is on hold, not me.  Wish I was on hold but that's not possible with the phone issues at #americanair


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: ThisGuyShaun
tweet_created: 2015-02-23 08:03:32 -0800
text:
@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: acnewsguy
tweet_created: 2015-02-23 08:03:32 -0800
tweet_location: New Haven, CT
user_timezone: Mountain Time (US & Canada)
text:
@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: CatieKriewald
tweet_created: 2015-02-23 08:04:01 -0800
tweet_location: Stillwater, MN
user_timezone: Central Time (US & Canada)
text:
@USAirways thanx but this isn't my first rodeo. Done &amp; done yesterday. No results or comm, unless u count status: bags lost &amp; claim filed.


airline_sentiment: neutral
airline: Delta
name: lizStonewriter
tweet_created: 2015-02-23 08:04:41 -0800
text:
@JetBlue I'll read this over a nice glass of wine right before I dig my heels into my next novel! Maybe travel is just what I need...


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: cfacekillah
tweet_created: 2015-02-23 08:05:01 -0800
text:
@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: RachelMader2
tweet_created: 2015-02-23 08:05:04 -0800
text:
@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: natalieabila
tweet_created: 2015-02-23 08:05:09 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--


airline_sentiment: positive
airline: American
name: merrymoch513
tweet_created: 2015-02-23 08:05:15 -0800
text:
@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: natalieabila
tweet_created: 2015-02-23 08:05:43 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: SarahNThuo
tweet_created: 2015-02-23 08:06:22 -0800
text:
@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: CatieKriewald
tweet_created: 2015-02-23 08:07:19 -0800
tweet_location: Stillwater, MN
user_timezone: Central Time (US & Canada)
text:
@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated.


airline_sentiment: neutral
airline: Southwest
name: AlMehairiAUH
tweet_created: 2015-02-23 08:07:20 -0800
tweet_location: Abu Dhabi
user_timezone: Abu Dhabi
text:
@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: K31RRY
tweet_created: 2015-02-23 08:07:40 -0800
tweet_location: Sheffield
text:
@USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: sindhurella67
tweet_created: 2015-02-23 08:07:45 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with


airline_sentiment: neutral
airline: Southwest
name: AlMehairiAUH
tweet_created: 2015-02-23 08:07:47 -0800
tweet_location: Abu Dhabi
user_timezone: Abu Dhabi
text:
@SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek


airline_sentiment: negative
negativereason: Late Flight
airline: Virgin America
name: mrmichaellay
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 08:08:01 -0800
tweet_location: Floridian from Cincinnati
user_timezone: Eastern Time (US & Canada)
text:
@virginamerica how's a direct flight FLL-&gt;SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: BethMyn
tweet_created: 2015-02-23 08:08:32 -0800
text:
@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand.  #allrepresentativesbusy #nooption


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: natemup
tweet_created: 2015-02-23 08:09:25 -0800
tweet_location: Evansville - LA - NOLA
user_timezone: Central Time (US & Canada)
text:
@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: 1JENSABA
tweet_created: 2015-02-23 08:10:00 -0800
tweet_location: Chicago,IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged?


airline_sentiment: negative
negativereason: Late Flight
airline: Virgin America
name: GunsNDip
tweet_created: 2015-02-23 08:11:03 -0800
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: elisakathleen
tweet_created: 2015-02-23 08:11:41 -0800
tweet_location: Boston, MA
text:
@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos &amp; the reps refused to print the ticket


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: tannapistolis
tweet_created: 2015-02-23 08:11:54 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too


airline_sentiment: positive
airline: US Airways
name: AraeB
tweet_created: 2015-02-23 08:12:27 -0800
tweet_location: east coast
text:
@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: janetmcq
tweet_created: 2015-02-23 08:14:29 -0800
tweet_location: Memphis, TN
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: elisakathleen
tweet_created: 2015-02-23 08:14:47 -0800
tweet_location: Boston, MA
text:
@AmericanAir 4 phone calls, 2 hrs of being sent back &amp; forth between two lines in the terminal and it's the skycap that finds a solution


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: ikeNball
tweet_coord: [33.43064352, -112.04521474]
tweet_created: 2015-02-23 08:16:17 -0800
tweet_location: Memphis, TN
user_timezone: Central Time (US & Canada)
text:
@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: steve_muns
tweet_created: 2015-02-23 08:16:26 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?


airline_sentiment: neutral
airline: American
name: peterfransson
tweet_created: 2015-02-23 08:17:04 -0800
tweet_location: Inter/Outer-Continental U.S.
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say.


airline_sentiment: negative
negativereason: longlines
airline: American
name: elisakathleen
tweet_created: 2015-02-23 08:17:06 -0800
tweet_location: Boston, MA
text:
@AmericanAir the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: steve_muns
tweet_created: 2015-02-23 08:17:43 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways If my flight is going to be Cancelled Flightled every week I might as well be in business class.


airline_sentiment: neutral
airline: Southwest
name: HelacoHLC
tweet_created: 2015-02-23 08:17:54 -0800
tweet_location: EIN: 27-0575748 -New York -USA
text:
@SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)


airline_sentiment: neutral
airline: Southwest
name: vovoci
tweet_created: 2015-02-23 08:18:09 -0800
text:
@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: bostongarden
tweet_created: 2015-02-23 08:18:15 -0800
tweet_location: Boston, Austin, Kansas City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy &amp; surprised.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: eozonian
tweet_created: 2015-02-23 08:18:20 -0800
tweet_location: TLH
text:
@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.


airline_sentiment: positive
airline: Southwest
name: bjwellington
tweet_coord: [32.85744983, -97.03548311]
tweet_created: 2015-02-23 08:18:33 -0800
tweet_location: Sac City, IA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ChrisClark09
tweet_created: 2015-02-23 08:18:36 -0800
tweet_location: Mentor/Columbus
user_timezone: Eastern Time (US & Canada)
text:
@USAirways website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: fcutitta
tweet_coord: [35.21843964, -80.94253029]
tweet_created: 2015-02-23 08:19:22 -0800
tweet_location: Wayland, MA USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr


airline_sentiment: neutral
airline: Virgin America
name: STravelsW
tweet_created: 2015-02-23 08:19:49 -0800
tweet_location: Manhattan Beach, CA
text:
@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: louisjenny
tweet_created: 2015-02-23 08:19:59 -0800
tweet_location: Washington DC
user_timezone: Quito
text:
@VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: EmilyRadtke_99
tweet_created: 2015-02-23 08:19:59 -0800
tweet_location: go central
text:
@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: Balhajji
tweet_created: 2015-02-23 08:20:45 -0800
tweet_location: USA
text:
@JetBlue  Called JB 3 times!Everytime, Auto Vmsg:"your wait time should not be longer than 9 mins" waited longer than 18 mins and no answer!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: danjambrands
tweet_created: 2015-02-23 08:20:57 -0800
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir please improve business extra flight reservation process. can't book online?  what century are we in? 25 min+ on hold


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ahpandya747
tweet_created: 2015-02-23 08:21:29 -0800
tweet_location: New Jersey
user_timezone: Eastern Time (US & Canada)
text:
@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: weezerandburnie
tweet_created: 2015-02-23 08:22:02 -0800
tweet_location: Belle MO
text:
@AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help


airline_sentiment: neutral
airline: American
name: Sean_Hirschhorn
tweet_created: 2015-02-23 08:22:03 -0800
text:
@AmericanAir why is it from June 1 thru December 31 there are no bus/first milesaaver awards available from cun to nyc? #Explain #whyfly


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: _mhertz
tweet_created: 2015-02-23 08:22:30 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: dan3598328
tweet_created: 2015-02-23 08:22:34 -0800
tweet_location: Hillsborough, New Jersey
user_timezone: Eastern Time (US & Canada)
text:
@USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week.


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: _mhertz
tweet_created: 2015-02-23 08:22:52 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me...


airline_sentiment: positive
airline: Southwest
name: vangdfang
tweet_created: 2015-02-23 08:22:55 -0800
tweet_location: Overland Park, KS
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: crazydavy12
tweet_created: 2015-02-23 08:23:01 -0800
tweet_location: College Station, Tx
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: _mhertz
tweet_created: 2015-02-23 08:23:14 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars...


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: _mhertz
tweet_created: 2015-02-23 08:23:42 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: kristen_e_short
tweet_created: 2015-02-23 08:23:47 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: _mhertz
tweet_created: 2015-02-23 08:24:13 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me "it's been a challenging"


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: weezerandburnie
tweet_created: 2015-02-23 08:24:19 -0800
tweet_location: Belle MO
text:
@AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her  the drunk passenger had to have a wheelchair to get off plane


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: _mhertz
tweet_created: 2015-02-23 08:24:38 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir @united week is going to make up for anything, or put me at ease.  You should be asking me how you can fix things, how to...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: _mhertz
tweet_created: 2015-02-23 08:25:03 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: _mhertz
tweet_created: 2015-02-23 08:25:51 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: slaydonstravel
tweet_created: 2015-02-23 08:25:53 -0800
tweet_location: Chesapeake, VA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: charliebrand
tweet_created: 2015-02-23 08:26:11 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!


airline_sentiment: positive
airline: American
name: elisakathleen
tweet_created: 2015-02-23 08:28:22 -0800
tweet_location: Boston, MA
text:
@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: hannah_rose22
tweet_created: 2015-02-23 08:28:36 -0800
tweet_location: Colorado
user_timezone: Mountain Time (US & Canada)
text:
@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: tinsleyjim
tweet_created: 2015-02-23 08:30:08 -0800
tweet_location: Mountlake Terrace, WA
user_timezone: Pacific Time (US & Canada)
text:
@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: urduckcommander
tweet_created: 2015-02-23 08:30:22 -0800
user_timezone: Quito
text:
@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous


airline_sentiment: neutral
airline: Southwest
name: LyonsBlitz0090
tweet_created: 2015-02-23 08:31:27 -0800
text:
@SouthwestAir we checked in right at 24hr mark. Boarding C group with kids ages 6&amp;8 dnt want to be split. What sld we do?


airline_sentiment: positive
airline: US Airways
name: steve_muns
tweet_created: 2015-02-23 08:32:24 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: jongann
tweet_created: 2015-02-23 08:33:02 -0800
tweet_location: iPhone: 38.961334,-77.006119
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: _mhertz
tweet_created: 2015-02-23 08:33:06 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: twizda
tweet_created: 2015-02-23 08:33:20 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TheRealChrisCin
tweet_created: 2015-02-23 08:35:28 -0800
tweet_location: Richmond, VA
user_timezone: Central Time (US & Canada)
text:
@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times


airline_sentiment: neutral
airline: American
name: ephilp
tweet_created: 2015-02-23 08:35:39 -0800
tweet_location: Branchburg, NJ
text:
@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first.  Will I get stuck in Nashville?


airline_sentiment: neutral
airline: American
name: brandycolbert
tweet_created: 2015-02-23 08:37:39 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today.


airline_sentiment: neutral
airline: Delta
name: JamesMSama
tweet_created: 2015-02-23 08:38:03 -0800
tweet_location: Boston, MA.
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Hey friends! Stupid question - Can I split payment methods for a flight purchase? Example: 1/2 debit card, 1/2 BillMeLate Flightr? Thanks!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: ganteisan
tweet_created: 2015-02-23 08:38:19 -0800
tweet_location: Santiago, Chile
user_timezone: Santiago
text:
@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!


airline_sentiment: positive
airline: Delta
name: Balhajji
tweet_created: 2015-02-23 08:39:48 -0800
tweet_location: USA
text:
@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request


airline_sentiment: neutral
airline: American
name: miajain
tweet_created: 2015-02-23 08:40:08 -0800
tweet_location: New York
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20.


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: gingermc23
tweet_created: 2015-02-23 08:40:38 -0800
tweet_location: milford.
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir confused at the definition of a "preferred seat." I paid extra for one and got a regular seat with no legroom. Unimpressed.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: electromail
tweet_created: 2015-02-23 08:40:53 -0800
tweet_location: Watching @Interpol somewhere
user_timezone: Amsterdam
text:
@USAirways I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on


airline_sentiment: neutral
airline: American
name: iSmellNothing
tweet_created: 2015-02-23 08:41:23 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: electromail
tweet_created: 2015-02-23 08:41:29 -0800
tweet_location: Watching @Interpol somewhere
user_timezone: Amsterdam
text:
@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: twitarse
tweet_created: 2015-02-23 08:41:43 -0800
tweet_location: San Francisco Bay Area
text:
@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..


airline_sentiment: positive
airline: Southwest
name: Maya_Golden
tweet_created: 2015-02-23 08:44:49 -0800
tweet_location: Lone Star State
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!


airline_sentiment: positive
airline: United
name: danazezzo
tweet_created: 2015-02-23 08:46:18 -0800
tweet_location: Ashtabula, OH
user_timezone: Central Time (US & Canada)
text:
@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: LukeXuanLiu
tweet_created: 2015-02-23 08:46:23 -0800
user_timezone: Atlantic Time (Canada)
text:
@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: youmaythinkso
tweet_created: 2015-02-23 08:47:16 -0800
tweet_location: Portsmouth UK
user_timezone: London
text:
@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: JoeSchueller
tweet_created: 2015-02-23 08:48:03 -0800
tweet_location: Research Triangle, NC
user_timezone: Central Time (US & Canada)
text:
@united Ha… you rebooked me in to an 11 hr layover &amp; are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: LukeXuanLiu
tweet_created: 2015-02-23 08:48:43 -0800
user_timezone: Atlantic Time (Canada)
text:
@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: bzjames
tweet_created: 2015-02-23 08:49:41 -0800
text:
@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: m_huxhold
tweet_created: 2015-02-23 08:49:54 -0800
text:
@AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: davidsawyerjr
tweet_created: 2015-02-23 08:49:59 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!


airline_sentiment: positive
airline: United
name: jakebellz
tweet_created: 2015-02-23 08:50:06 -0800
text:
@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: LukeXuanLiu
tweet_created: 2015-02-23 08:50:15 -0800
user_timezone: Atlantic Time (Canada)
text:
@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: gwen1013
tweet_created: 2015-02-23 08:52:56 -0800
tweet_location: New Haven, CT
text:
@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: schwartz2max
tweet_created: 2015-02-23 08:54:11 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JaJillian
tweet_coord: [34.10909961, -118.32361693]
tweet_created: 2015-02-23 08:54:12 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Shay_Dine
tweet_created: 2015-02-23 08:54:19 -0800
tweet_location: Saint LOUis
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: bgroberto3246
tweet_created: 2015-02-23 08:54:26 -0800
text:
@united received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Alfgeiger
tweet_created: 2015-02-23 08:54:45 -0800
text:
@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: RenkCathy
tweet_created: 2015-02-23 08:54:58 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: entouchscreen
tweet_created: 2015-02-23 08:55:02 -0800
tweet_location: Los Angeles
text:
@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: ganteisan
tweet_created: 2015-02-23 08:55:25 -0800
tweet_location: Santiago, Chile
user_timezone: Santiago
text:
@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: chefpaulcia
tweet_created: 2015-02-23 08:57:18 -0800
user_timezone: Central Time (US & Canada)
text:
@united sitting in a plane with no pilot.  Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: alifriend
tweet_coord: [33.64079948, -84.4358346]
tweet_created: 2015-02-23 08:59:24 -0800
tweet_location: Columbus, OH
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: Natemaniac12
tweet_created: 2015-02-23 08:59:33 -0800
tweet_location: california
user_timezone: Pacific Time (US & Canada)
text:
@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: B_Mac87
tweet_created: 2015-02-23 09:00:22 -0800
tweet_location: Raleigh, North Carolina
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: nic_tudobem
tweet_created: 2015-02-23 09:02:07 -0800
tweet_location: New York
text:
@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: gwen1013
tweet_created: 2015-02-23 09:02:56 -0800
tweet_location: New Haven, CT
text:
@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: nic_tudobem
tweet_created: 2015-02-23 09:03:06 -0800
tweet_location: New York
text:
@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: BXKloosive
tweet_coord: [41.06869526, -73.70402469]
tweet_created: 2015-02-23 09:03:15 -0800
tweet_location: Bronx, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse &amp; buggy. So what's a little delay right.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: PhilipRose
tweet_created: 2015-02-23 09:04:02 -0800
tweet_location: Toronto, ON.....for now.
user_timezone: Central Time (US & Canada)
text:
@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: mydulcebella
tweet_created: 2015-02-23 09:04:08 -0800
tweet_location: Pennsylvania
user_timezone: Eastern Time (US & Canada)
text:
@USAirways  Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: acnewsguy
tweet_created: 2015-02-23 09:04:59 -0800
tweet_location: New Haven, CT
user_timezone: Mountain Time (US & Canada)
text:
@USAirways Another dead end.  They only handle AA L&amp;F.  They gave me the same failed # I already had. 610-362-7498(99) VM full.  #lost


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: TimothySays
tweet_created: 2015-02-23 09:05:25 -0800
tweet_location: Burlington, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --&gt; SFO flight today.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: Andyba25
tweet_created: 2015-02-23 09:05:29 -0800
tweet_location: South
text:
@USAirways I listed my baggage claim number.  Have them call me, my number is on the ticket.  I had to use Lady Speed Stick this morning.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: _mhertz
tweet_created: 2015-02-23 09:06:01 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Bank1960
tweet_created: 2015-02-23 09:06:21 -0800
text:
@AmericanAir So much for Status, EP and 1.5 million miles.  Revenue First class ticket and Im sitting in Coach thanks your rude CS staff


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: MeeestarCoke
tweet_created: 2015-02-23 09:06:33 -0800
tweet_location: BK
text:
@USAirways @AmericanAir hey since you    f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare}


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: _mhertz
tweet_created: 2015-02-23 09:06:37 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face


airline_sentiment: neutral
airline: Delta
name: bostongarden
tweet_created: 2015-02-23 09:07:23 -0800
tweet_location: Boston, Austin, Kansas City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MeeestarCoke
tweet_created: 2015-02-23 09:07:39 -0800
tweet_location: BK
text:
@AmericanAir @USAirways "ma'am if you have a complaint you should visit our customer service desk" {sees line ~45 people deep}


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: nic_tudobem
tweet_created: 2015-02-23 09:08:00 -0800
tweet_location: New York
text:
@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: JuanseMolano
tweet_created: 2015-02-23 09:08:16 -0800
user_timezone: Quito
text:
@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: ShanRosenberg
tweet_created: 2015-02-23 09:08:32 -0800
text:
@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail


airline_sentiment: positive
airline: American
name: KaraAtDell
tweet_created: 2015-02-23 09:09:05 -0800
tweet_location: Round Rock, TX
text:
@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: JuanseMolano
tweet_created: 2015-02-23 09:09:11 -0800
user_timezone: Quito
text:
@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MusseZam
tweet_created: 2015-02-23 09:09:56 -0800
text:
@AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got.


airline_sentiment: neutral
airline: US Airways
name: therealcharlie
tweet_created: 2015-02-23 09:11:08 -0800
tweet_location: Melbourne, Australia
user_timezone: Sydney
text:
@USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!


airline_sentiment: negative
negativereason: Can't Tell
airline: Virgin America
name: MustBeSpoken
tweet_created: 2015-02-23 09:11:12 -0800
text:
@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: unvoiced
tweet_created: 2015-02-23 09:12:06 -0800
tweet_location: Taipei
user_timezone: Taipei
text:
@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: unvoiced
tweet_created: 2015-02-23 09:12:56 -0800
tweet_location: Taipei
user_timezone: Taipei
text:
@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
airline_sentiment_gold: negative
name: mydulcebella
negativereason_gold: Can't Tell
tweet_created: 2015-02-23 09:12:58 -0800
tweet_location: Pennsylvania
user_timezone: Eastern Time (US & Canada)
text:
@USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: J0eSmith
tweet_created: 2015-02-23 09:13:41 -0800
text:
@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel


airline_sentiment: neutral
airline: Delta
name: Dweisblum
tweet_coord: [40.64579177, -73.77555571]
tweet_created: 2015-02-23 09:14:09 -0800
tweet_location: NEW YORK
user_timezone: Eastern Time (US & Canada)
text:
@jetblue it's time for a direct flight from #JFK to #PITT.... @ Official JetBlue Terminal 5 - New York… http://t.co/QygXGmd3Sn


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: unvoiced
tweet_created: 2015-02-23 09:14:19 -0800
tweet_location: Taipei
user_timezone: Taipei
text:
@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: unvoiced
tweet_created: 2015-02-23 09:16:19 -0800
tweet_location: Taipei
user_timezone: Taipei
text:
@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: StaceyEWard
tweet_created: 2015-02-23 09:16:42 -0800
text:
@AmericanAir long mait. Repair wait at gate - Capt Said "paperwork formality"- forced to check bag rudely-returning CC reader doesn't work


airline_sentiment: positive
airline: United
name: DanaHFreeman
tweet_created: 2015-02-23 09:16:51 -0800
tweet_location: Burlington, Vermont
user_timezone: Eastern Time (US & Canada)
text:
@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: lulainlife
tweet_created: 2015-02-23 09:16:56 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??


airline_sentiment: neutral
airline: Delta
name: JamesMSama
tweet_created: 2015-02-23 09:16:59 -0800
tweet_location: Boston, MA.
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: juliebartz
tweet_created: 2015-02-23 09:17:02 -0800
tweet_location: Shawano WI
user_timezone: Central Time (US & Canada)
text:
@USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: jocelyalatorre
tweet_created: 2015-02-23 09:17:29 -0800
tweet_location: Guadalajara, México
user_timezone: Guadalajara
text:
@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: unvoiced
tweet_created: 2015-02-23 09:17:31 -0800
tweet_location: Taipei
user_timezone: Taipei
text:
@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: AGHJustin
tweet_created: 2015-02-23 09:17:46 -0800
tweet_location: QCA
user_timezone: Central Time (US & Canada)
text:
@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: ColorCartel
tweet_created: 2015-02-23 09:18:42 -0800
tweet_location: Austin, TX
user_timezone: Mountain Time (US & Canada)
text:
@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: bcruz1028
tweet_created: 2015-02-23 09:20:21 -0800
text:
@USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: erinbraxton
tweet_created: 2015-02-23 09:20:40 -0800
tweet_location: Los Angeles
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged.  Phone wait time is crazy. Is there a chat?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: brianaverna
tweet_created: 2015-02-23 09:20:45 -0800
tweet_location: CT, NY and most other states
user_timezone: Eastern Time (US & Canada)
text:
@united  gate agent at EWR " if you are disabled or in a wheel chair, it's time to board, please step". STEP UP??? Lol


airline_sentiment: negative
negativereason: Lost Luggage
airline: Delta
name: Dr_Dif
tweet_created: 2015-02-23 09:20:49 -0800
tweet_location: USA
text:
@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: rockyparr
tweet_created: 2015-02-23 09:21:25 -0800
tweet_location: VB/VA
text:
@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: kslaven
tweet_created: 2015-02-23 09:21:34 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir wish you had a better mobile app.  You should look at the app from @united as it is much more seemless to check in


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: cumulusmind
tweet_created: 2015-02-23 09:21:59 -0800
tweet_location: Everywhere
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: unvoiced
tweet_created: 2015-02-23 09:22:58 -0800
tweet_location: Taipei
user_timezone: Taipei
text:
@united is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: waynebevan
tweet_created: 2015-02-23 09:23:21 -0800
user_timezone: Alaska
text:
@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change


airline_sentiment: neutral
airline: US Airways
name: ColfaxCapital
tweet_created: 2015-02-23 09:23:32 -0800
tweet_location: 39.0708° N, 106.9886° W
user_timezone: Quito
text:
@USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http://t.co/I5V9wfbtuE


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: 1JENSABA
tweet_created: 2015-02-23 09:23:53 -0800
tweet_location: Chicago,IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Trying  to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: MrEschatologist
tweet_created: 2015-02-23 09:23:55 -0800
tweet_location: Arlington, VA
text:
@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G


airline_sentiment: positive
airline: Southwest
name: RenePhillips42
tweet_created: 2015-02-23 09:24:06 -0800
tweet_location: Rocky Mountains, Colorado USA
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood


airline_sentiment: positive
airline: American
name: hautetravelgirl
tweet_created: 2015-02-23 09:24:49 -0800
tweet_location: Santa Monica, CA
text:
@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: pornobobbie
tweet_created: 2015-02-23 09:24:51 -0800
tweet_location: ÜT: 37.77581,-122.419796
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I need HELP!  I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: rockyparr
tweet_created: 2015-02-23 09:24:55 -0800
tweet_location: VB/VA
text:
@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: pornobobbie
tweet_created: 2015-02-23 09:25:32 -0800
tweet_location: ÜT: 37.77581,-122.419796
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir How am I supposed to Cancelled Flight it if I can't do it online?  I don't want to lose all the funds on the ticket.  HELP!!! :(


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: phillipfgo
tweet_created: 2015-02-23 09:25:38 -0800
tweet_location: Cincinnati, OH
text:
@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: MerchEngines
tweet_created: 2015-02-23 09:25:41 -0800
tweet_location: Los Angeles, CA
user_timezone: Arizona
text:
@VirginAmerica Is it me, or is your website down?  BTW, your new website isn't a great user experience.  Time for another redesign.


airline_sentiment: neutral
airline: United
name: ADanaiBaker
tweet_created: 2015-02-23 09:25:44 -0800
text:
@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: pornobobbie
tweet_created: 2015-02-23 09:27:07 -0800
tweet_location: ÜT: 37.77581,-122.419796
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone?  I can't wait 2 hours.  :(


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: chefpaulcia
tweet_created: 2015-02-23 09:27:48 -0800
user_timezone: Central Time (US & Canada)
text:
@united 1.75 hour delay.  Nothing says sorry like a voucher.  Missing time with family.  #family #precioustime


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: MackShultz
tweet_created: 2015-02-23 09:27:51 -0800
tweet_location: Seattle
user_timezone: Hawaii
text:
@AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us.


airline_sentiment: positive
airline: Delta
name: Dweisblum
tweet_created: 2015-02-23 09:28:08 -0800
tweet_location: NEW YORK
user_timezone: Eastern Time (US & Canada)
text:
alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: BethMyn
tweet_created: 2015-02-23 09:28:10 -0800
text:
@AmericanAir You didn't call, did you. Try it, and then you'll understand.  It's not possible to reach an agent,I don't know what else to do


airline_sentiment: negative
negativereason: Late Flight
airline: Virgin America
name: GunsNDip
tweet_created: 2015-02-23 09:28:26 -0800
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: ADanaiBaker
tweet_created: 2015-02-23 09:28:35 -0800
text:
@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: lalonajera7
tweet_created: 2015-02-23 09:28:52 -0800
tweet_location: Monterrey, Nuevo Leon
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Virgin America
name: AlisonK33774854
tweet_created: 2015-02-23 09:29:00 -0800
text:
@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .


airline_sentiment: neutral
airline: United
name: ADanaiBaker
tweet_created: 2015-02-23 09:30:05 -0800
text:
@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.


airline_sentiment: positive
airline: Southwest
name: d_aghassi
tweet_created: 2015-02-23 09:30:06 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: charliebrand
tweet_created: 2015-02-23 09:32:09 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ADanaiBaker
tweet_created: 2015-02-23 09:32:33 -0800
text:
@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: JustineTomkins
tweet_created: 2015-02-23 09:32:43 -0800
text:
@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: PhilipRose
tweet_created: 2015-02-23 09:32:48 -0800
tweet_location: Toronto, ON.....for now.
user_timezone: Central Time (US & Canada)
text:
@united Cancelled Flights flt from EWR. "No crew".Tells wife &amp; 4 yr old to "get to NY to catch @AirCanada" to YYZ! Good #customerservice is dead.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ipodipoor
tweet_created: 2015-02-23 09:33:03 -0800
text:
@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.


airline_sentiment: neutral
airline: American
name: softwaredoug
tweet_created: 2015-02-23 09:33:15 -0800
tweet_location: Charlottesville, VA
user_timezone: Hawaii
text:
@AmericanAir this receipt doesn't show the evoucher value nor does it mention having used an evoucher


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: CatieKriewald
tweet_created: 2015-02-23 09:33:33 -0800
tweet_location: Stillwater, MN
user_timezone: Central Time (US & Canada)
text:
@USAirways called 3x &amp; it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ipodipoor
tweet_created: 2015-02-23 09:34:17 -0800
text:
@AmericanAir @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: KatieBLang
tweet_created: 2015-02-23 09:34:47 -0800
tweet_location: Chicago, IL
user_timezone: Central Time (US & Canada)
text:
@AmericanAir flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: ljtypes
tweet_created: 2015-02-23 09:34:51 -0800
tweet_location: H-town
text:
@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?


airline_sentiment: neutral
airline: Virgin America
name: losermelon
tweet_created: 2015-02-23 09:35:03 -0800
text:
@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?


airline_sentiment: negative
negativereason: longlines
airline: United
name: brianaverna
tweet_created: 2015-02-23 09:36:04 -0800
tweet_location: CT, NY and most other states
user_timezone: Eastern Time (US & Canada)
text:
@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight  board http://t.co/HfoF33iyhi


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: bostongarden
tweet_created: 2015-02-23 09:36:21 -0800
tweet_location: Boston, Austin, Kansas City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue For one way, not letting me select TO city....strange...and now some fairs look "normal" ????


airline_sentiment: positive
airline: United
name: anthonyNYSSF
tweet_created: 2015-02-23 09:36:37 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united thank you very much for the help. We're do I pick up my bags aspen airport &amp; are they coming in today on flight911


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: EdPlotts
tweet_created: 2015-02-23 09:37:58 -0800
tweet_location: Philadelphia
user_timezone: Eastern Time (US & Canada)
text:
@USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: Sean_Hirschhorn
tweet_created: 2015-02-23 09:38:14 -0800
text:
@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jhughes1025
tweet_created: 2015-02-23 09:38:51 -0800
tweet_location: Washington DC
user_timezone: Alaska
text:
.@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: 8629Fissile
tweet_created: 2015-02-23 09:39:08 -0800
user_timezone: London
text:
@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: jwints
tweet_created: 2015-02-23 09:39:10 -0800
tweet_location: Ottawa, Ontario
user_timezone: Pacific Time (US & Canada)
text:
@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: _mhertz
tweet_created: 2015-02-23 09:40:13 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir you're not finding it bc @united  rebooked us on your airline when they realized they couldn't get us home - and we're at ORD


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: _mhertz
tweet_created: 2015-02-23 09:40:53 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: urduckcommander
tweet_created: 2015-02-23 09:41:03 -0800
user_timezone: Quito
text:
@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help?


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: HDsportsguy
tweet_created: 2015-02-23 09:41:29 -0800
text:
@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: teamcrafty
tweet_created: 2015-02-23 09:41:46 -0800
tweet_location: Grand Rapids
user_timezone: Quito
text:
@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: _mhertz
tweet_created: 2015-02-23 09:41:48 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: teamcrafty
tweet_created: 2015-02-23 09:42:10 -0800
tweet_location: Grand Rapids
user_timezone: Quito
text:
@united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: teamcrafty
tweet_created: 2015-02-23 09:42:22 -0800
tweet_location: Grand Rapids
user_timezone: Quito
text:
@united It's the fact that an international should not be with out her bag and no sense of what's going on other than "maintenance".


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: soundsofsatori
tweet_coord: [39.60813937, -105.9548521]
tweet_created: 2015-02-23 09:42:43 -0800
tweet_location: Milky Way:Orion Arm:Earth:DFW
user_timezone: Central Time (US & Canada)
text:
@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: teamcrafty
tweet_created: 2015-02-23 09:43:45 -0800
tweet_location: Grand Rapids
user_timezone: Quito
text:
@united shes been rescheduled for today, but with the frigid cold, being a possible reason for "maintenance" it could be the same issue 2day


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: DianeReischling
tweet_created: 2015-02-23 09:44:04 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to "sick pilot". no compensation. They Do. Not. Care.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: sbanoub
tweet_created: 2015-02-23 09:45:35 -0800
tweet_location: ÜT: 34.078171,-118.285555
user_timezone: Pacific Time (US & Canada)
text:
@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: AMHerbs
tweet_created: 2015-02-23 09:45:35 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: RPA_CRE
tweet_created: 2015-02-23 09:46:54 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Well if you won't let me handle my reservation/change online, &amp; your Reservation call # hangs up on me wtf do I do?? Bullshit.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: therealdavidsoo
tweet_created: 2015-02-23 09:46:54 -0800
tweet_location: Toronto, Canada
user_timezone: Eastern Time (US & Canada)
text:
@united In 2015, United is "unable" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: mfsanders
tweet_created: 2015-02-23 09:47:49 -0800
tweet_location: Cleveland, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur/plane back!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Andyba25
tweet_created: 2015-02-23 09:47:57 -0800
tweet_location: South
text:
@USAirways I called the number and they said no one is available to take my call...guys this is insane


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: slippysam
tweet_coord: [52.51012533, -2.98099904]
tweet_created: 2015-02-23 09:48:02 -0800
tweet_location: lydham shropshire uk
user_timezone: London
text:
@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: ricmarias
tweet_created: 2015-02-23 09:50:04 -0800
user_timezone: Madrid
text:
@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: J0eSmith
tweet_created: 2015-02-23 09:50:19 -0800
text:
@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: slippysam
tweet_coord: [52.51012488, -2.98098624]
tweet_created: 2015-02-23 09:50:52 -0800
tweet_location: lydham shropshire uk
user_timezone: London
text:
@AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: DianeReischling
tweet_created: 2015-02-23 09:51:02 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status  on an airline that's unsafe? STUNNING


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MustSeeItAll_
tweet_created: 2015-02-23 09:51:18 -0800
tweet_location: NYC // LI
text:
@USAirways is there a # or a time bracket I can call to fix this problem?I've been attempting to fix this contact information issue for days


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: UrbanPranaYoga
tweet_created: 2015-02-23 09:52:21 -0800
tweet_location: Pittsburgh, PA
text:
@USAirways how do I get a hold of customer service? I've called multiple times &amp; have been on hold for 30+ mins only to have to hang up


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jonbrownmusic
tweet_created: 2015-02-23 09:52:38 -0800
tweet_location: New Orleans
text:
@USAirways Who intentionally buys a flight with a 10 hour layover?  And what kind of airline would charge $200 to fix it? Wow... #usairways


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: weezerandburnie
tweet_created: 2015-02-23 09:52:44 -0800
tweet_location: Belle MO
text:
@AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: slippysam
tweet_coord: [52.51012486, -2.98098622]
tweet_created: 2015-02-23 09:52:52 -0800
tweet_location: lydham shropshire uk
user_timezone: London
text:
@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Rozzinbags5
tweet_created: 2015-02-23 09:53:03 -0800
text:
@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: schwartz2max
tweet_created: 2015-02-23 09:54:19 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Oh,i already have turned  itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: ADanaiBaker
tweet_created: 2015-02-23 09:55:25 -0800
text:
@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: karasellswyo
tweet_created: 2015-02-23 09:55:29 -0800
text:
@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jeffsberry
tweet_created: 2015-02-23 09:56:39 -0800
text:
@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA.  Can you help?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: BossDDS
tweet_created: 2015-02-23 09:57:13 -0800
tweet_location: North Suburbs, IL (Chicago)
user_timezone: Central Time (US & Canada)
text:
@united #unitedairlines so is it 6:20 pm or 12:20?   ORD ABQ 3709.   I can't even take a walk without missing a change.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: DianeReischling
tweet_created: 2015-02-23 09:57:37 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united, b4 boarding this attendant took his shoe &amp;sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv


airline_sentiment: neutral
airline: US Airways
name: mrpearson3rd
tweet_created: 2015-02-23 09:58:49 -0800
text:
@USAirways Bag policy says stroller OR car seat.  We need to bring 2 car seats and 1 stroller.  Should I just call for details?


airline_sentiment: positive
airline: American
name: _JamesGlenn
tweet_coord: [41.97629096, -87.89888444]
tweet_created: 2015-02-23 09:59:11 -0800
tweet_location: KFAR
user_timezone: Central Time (US & Canada)
text:
.@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: JMS2802
tweet_created: 2015-02-23 09:59:58 -0800
text:
@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline without WiFi...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ameliasaletan
tweet_created: 2015-02-23 10:00:20 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: ameliasaletan
tweet_created: 2015-02-23 10:00:42 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: rafalotto
tweet_created: 2015-02-23 10:01:24 -0800
tweet_location: São Paulo
user_timezone: Brasilia
text:
@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure.


airline_sentiment: positive
airline: Delta
name: CyntheaH
tweet_created: 2015-02-23 10:01:52 -0800
tweet_location: Burlington, Vermont
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: taleson2wheels
tweet_created: 2015-02-23 10:03:26 -0800
text:
@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ctj823
tweet_created: 2015-02-23 10:03:58 -0800
text:
@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight &amp; been on hold now for 1hr 49min


airline_sentiment: neutral
airline: Delta
name: BritishAirNews
tweet_created: 2015-02-23 10:04:07 -0800
tweet_location: UK
user_timezone: Sydney
text:
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/IMVMpnQXAI


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: whyemes
tweet_created: 2015-02-23 10:04:23 -0800
text:
@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged😡😡


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: chefpaulcia
tweet_created: 2015-02-23 10:04:32 -0800
user_timezone: Central Time (US & Canada)
text:
@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: BloomBuzz
tweet_created: 2015-02-23 10:04:35 -0800
tweet_location: Amityville, NY
text:
@AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: TNLtraining
tweet_created: 2015-02-23 10:04:36 -0800
tweet_location: Aspen, Colorado
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable


airline_sentiment: neutral
airline: Virgin America
name: cabowine
tweet_created: 2015-02-23 10:04:47 -0800
tweet_location: Los Cabos,Mexico
user_timezone: Arizona
text:
@VirginAmerica I &lt;3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: kris_bailey
tweet_created: 2015-02-23 10:05:29 -0800
tweet_location: San Francisco, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn’t call back. #help


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Rizzilient
tweet_created: 2015-02-23 10:05:49 -0800
text:
@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: jongann
tweet_created: 2015-02-23 10:06:03 -0800
tweet_location: iPhone: 38.961334,-77.006119
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: johnhughesrocks
tweet_created: 2015-02-23 10:06:33 -0800
text:
@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: JMS2802
tweet_created: 2015-02-23 10:06:43 -0800
text:
@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: rapidtravelchai
tweet_created: 2015-02-23 10:08:03 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: johnhughesrocks
tweet_created: 2015-02-23 10:08:30 -0800
text:
@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: jsstone75
tweet_created: 2015-02-23 10:09:07 -0800
tweet_location: nyc
text:
@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying… http://t.co/R9ZsVzuRLw


airline_sentiment: neutral
airline: Virgin America
name: openambit1
tweet_created: 2015-02-23 10:09:30 -0800
text:
@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: brianaverna
tweet_created: 2015-02-23 10:10:02 -0800
tweet_location: CT, NY and most other states
user_timezone: Eastern Time (US & Canada)
text:
@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: raulcordenillo
tweet_coord: [41.97495038, -87.89005988]
tweet_created: 2015-02-23 10:10:19 -0800
tweet_location: Stockholm, Sweden
user_timezone: Stockholm
text:
@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding &amp; I now lost my bag. Help!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: paylukkar
tweet_created: 2015-02-23 10:10:40 -0800
user_timezone: Beijing
text:
@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email


airline_sentiment: neutral
airline: American
name: yourlocalnyer
tweet_created: 2015-02-23 10:11:12 -0800
tweet_location: Dallas, TX
user_timezone: Central Time (US & Canada)
text:
Yessir RT “@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.”


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: 2cJustice4all
tweet_created: 2015-02-23 10:11:22 -0800
tweet_location: Chicago Illinois Crime.Inc
user_timezone: Central Time (US & Canada)
text:
@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: AayeBaby
tweet_created: 2015-02-23 10:12:04 -0800
tweet_location: D(M)V
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: 2cJustice4all
tweet_created: 2015-02-23 10:12:51 -0800
tweet_location: Chicago Illinois Crime.Inc
user_timezone: Central Time (US & Canada)
text:
@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.


airline_sentiment: neutral
airline: United
name: mechv1963
tweet_created: 2015-02-23 10:13:20 -0800
tweet_location: East Coast, US
text:
@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http://t.co/mWBk68k0A3


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: brianaverna
tweet_created: 2015-02-23 10:13:37 -0800
tweet_location: CT, NY and most other states
user_timezone: Eastern Time (US & Canada)
text:
@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: electromail
tweet_created: 2015-02-23 10:14:05 -0800
tweet_location: Watching @Interpol somewhere
user_timezone: Amsterdam
text:
@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody...


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: Chuckwede65
tweet_created: 2015-02-23 10:14:19 -0800
text:
@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: horns3939
tweet_created: 2015-02-23 10:14:52 -0800
tweet_location: Lantana, Tx USA
text:
@AmericanAir my flight 1337 is Cancelled Flightled.  Can you let me know what my new flight info is?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: Badbic
tweet_created: 2015-02-23 10:16:20 -0800
text:
@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on


airline_sentiment: neutral
airline: United
name: jcmpaz
tweet_created: 2015-02-23 10:16:39 -0800
tweet_location: Cali,Colombia
text:
@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?


airline_sentiment: positive
airline: Delta
name: steplin
tweet_created: 2015-02-23 10:16:43 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.


airline_sentiment: positive
airline: United
name: 2cJustice4all
tweet_created: 2015-02-23 10:18:12 -0800
tweet_location: Chicago Illinois Crime.Inc
user_timezone: Central Time (US & Canada)
text:
@united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Southwest
name: CravenMorhead
tweet_created: 2015-02-23 10:18:23 -0800
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: hellomichaellee
tweet_created: 2015-02-23 10:18:38 -0800
tweet_location: Cary, NC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I'm trying to make a reservation with a &lt; 2 year old lap child. Don't see any option online. How do I proceed with reservation?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: VictoriaBCToday
tweet_created: 2015-02-23 10:18:49 -0800
tweet_location: Downtown Victoria
user_timezone: Pacific Time (US & Canada)
text:
@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily.


airline_sentiment: neutral
airline: American
name: MarkMan23
tweet_coord: [39.91370182, -75.3405344]
tweet_created: 2015-02-23 10:20:29 -0800
tweet_location: San Diego, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA &amp; one from US Airways.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Delta
name: StullaDaggera
tweet_created: 2015-02-23 10:22:08 -0800
tweet_location: Morning Wood Terrace
user_timezone: Central Time (US & Canada)
text:
But, are your flight attendants fucking tho? RT @JetBlue: Our fleet's on fleek. http://t.co/wGYzTnjCXm


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: nmatasci
tweet_created: 2015-02-23 10:22:49 -0800
tweet_location: Los Angeles, California
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New "Economy Dungeon" class coming? http://t.co/pl9Sop5IHu


airline_sentiment: positive
airline: Delta
name: laurenmichele26
tweet_created: 2015-02-23 10:23:34 -0800
text:
@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!


airline_sentiment: neutral
airline: United
name: CaroDavis2012
tweet_created: 2015-02-23 10:23:49 -0800
tweet_location: Scotland
text:
@united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?


airline_sentiment: neutral
airline: Southwest
name: karasellswyo
tweet_created: 2015-02-23 10:23:57 -0800
text:
@SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to "listen to the intercom better".


airline_sentiment: positive
airline: American
name: RaulNath
tweet_created: 2015-02-23 10:24:05 -0800
tweet_location: Los Angeles
text:
@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! 
#thanksamericanairlines


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: Ward1987M
tweet_created: 2015-02-23 10:24:12 -0800
text:
@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost &amp; no ownership from @USAirways


airline_sentiment: neutral
airline: American
name: Vaomatua
tweet_coord: [30.441566, -84.281745]
tweet_created: 2015-02-23 10:25:07 -0800
user_timezone: Arizona
text:
@AmericanAir #AmericanView
The view of Oregon from seat 31F, flight AA1469 2/22/15 http://t.co/t9JBN9WZtq


airline_sentiment: neutral
airline: American
name: iSmellNothing
tweet_created: 2015-02-23 10:25:19 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: marvinatorsb
tweet_created: 2015-02-23 10:25:29 -0800
text:
@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service


airline_sentiment: positive
airline: United
name: mydulcebella
tweet_created: 2015-02-23 10:25:51 -0800
tweet_location: Pennsylvania
user_timezone: Eastern Time (US & Canada)
text:
@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ikeNball
tweet_coord: [33.43417698, -111.99680158]
tweet_created: 2015-02-23 10:26:12 -0800
tweet_location: Memphis, TN
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Define "sincerely". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media.


airline_sentiment: neutral
airline: US Airways
name: athenatrigal
tweet_created: 2015-02-23 10:27:00 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: AdamNMayer
tweet_created: 2015-02-23 10:27:11 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: Evie_izms
tweet_created: 2015-02-23 10:28:05 -0800
tweet_location: ÜT: 28.217707,-81.45223
user_timezone: Central Time (US & Canada)
text:
“@JetBlue: Our fleet's on fleek. http://t.co/yZH4ZRQM0i” really JetBlue? #fleek?!!! 😂😂😂 hell no... Yall petty


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: marvinatorsb
tweet_created: 2015-02-23 10:28:42 -0800
text:
@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight


airline_sentiment: positive
airline: Delta
name: getmeontop
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 10:29:07 -0800
tweet_location: Wall Street • Manhattan • NYC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: jsatk
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 10:29:19 -0800
tweet_location: Lower Pacific Heights, SF, CA
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: DeadstockNYC
tweet_created: 2015-02-23 10:29:28 -0800
tweet_location: New York City
user_timezone: Quito
text:
“@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9A”

Can't fly you anymore, we had a good run ✌️


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: TatianaKing
tweet_created: 2015-02-23 10:30:29 -0800
tweet_location: New York, NY
text:
STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: pamdelaney585
tweet_created: 2015-02-23 10:31:50 -0800
tweet_location: Rochester, NY
user_timezone: Eastern Time (US & Canada)
text:
@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: imdar844
tweet_created: 2015-02-23 10:32:16 -0800
tweet_location: CT
user_timezone: Quito
text:
@SouthwestAir  how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: tmarsh83
tweet_created: 2015-02-23 10:32:39 -0800
tweet_location: NEIN, London, or Maui.
text:
@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: stevecorb9
tweet_created: 2015-02-23 10:32:41 -0800
tweet_location: Bromyard
text:
@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply


airline_sentiment: positive
airline: Southwest
name: collaziano
tweet_created: 2015-02-23 10:33:10 -0800
tweet_location: Royal Palm Beach, FL, USA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: EnriqueGtz_
tweet_created: 2015-02-23 10:33:26 -0800
tweet_location: Mexico City
user_timezone: Central Time (US & Canada)
text:
@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: tmarsh83
tweet_created: 2015-02-23 10:34:24 -0800
tweet_location: NEIN, London, or Maui.
text:
@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: ecgetty
tweet_created: 2015-02-23 10:35:27 -0800
tweet_location: wilmington, nc
user_timezone: Eastern Time (US & Canada)
text:
@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold.  Sorry #minefits


airline_sentiment: positive
airline: United
name: hart0277
tweet_created: 2015-02-23 10:36:11 -0800
tweet_location: Chicago
text:
@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: Kid2Fresh
tweet_created: 2015-02-23 10:37:35 -0800
user_timezone: Hawaii
text:
“@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW” smh yall expect me to trust a childish airline with my life? #Nah


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: AyDiosMio
tweet_coord: [34.02389944, -118.45541773]
tweet_created: 2015-02-23 10:37:50 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24.


airline_sentiment: negative
negativereason: Can't Tell
airline: Virgin America
name: GunsNDip
tweet_created: 2015-02-23 10:38:14 -0800
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin


airline_sentiment: negative
negativereason: longlines
airline: United
name: jwints
tweet_created: 2015-02-23 10:39:52 -0800
tweet_location: Ottawa, Ontario
user_timezone: Pacific Time (US & Canada)
text:
@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ImprotaD
tweet_created: 2015-02-23 10:39:58 -0800
text:
@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing.


airline_sentiment: positive
airline: American
name: neiljcohen
tweet_created: 2015-02-23 10:41:02 -0800
tweet_location: the one, the only.... NYC
user_timezone: Quito
text:
@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Bachelorsaurus
tweet_created: 2015-02-23 10:41:02 -0800
tweet_location: Arlington, VA
user_timezone: Quito
text:
@USAirways usually "sorry" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: GunsNDip
tweet_created: 2015-02-23 10:41:09 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: RuthieSeale
tweet_created: 2015-02-23 10:42:25 -0800
tweet_location: Aldie va
text:
@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: Bachelorsaurus
tweet_created: 2015-02-23 10:42:51 -0800
tweet_location: Arlington, VA
user_timezone: Quito
text:
@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: GalbraithPeter
tweet_created: 2015-02-23 10:43:33 -0800
tweet_location: Kingston, Ontario
user_timezone: Central Time (US & Canada)
text:
@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: LeslieWolfson
tweet_created: 2015-02-23 10:44:27 -0800
tweet_location: Miami Beach
user_timezone: Central Time (US & Canada)
text:
@AmericanAir  terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: lisaboban
tweet_created: 2015-02-23 10:45:00 -0800
tweet_location: Indiana
text:
@united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: Aero0729
tweet_created: 2015-02-23 10:46:31 -0800
text:
@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: CandaceAlper
tweet_created: 2015-02-23 10:46:40 -0800
tweet_location: Toronto
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: BeyondBlunt
tweet_created: 2015-02-23 10:46:46 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: derekc21
tweet_created: 2015-02-23 10:47:55 -0800
tweet_location: Innisfail, Alberta
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir @derekc21  Hello any one out there ? have you forgotten me ?  I need a  luggage # for BA.  Your dropping the ball here .


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: collaziano
tweet_created: 2015-02-23 10:48:01 -0800
tweet_location: Royal Palm Beach, FL, USA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: schwartz2max
tweet_created: 2015-02-23 10:50:04 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that.


airline_sentiment: positive
airline: United
name: CaroDavis2012
tweet_created: 2015-02-23 10:51:51 -0800
tweet_location: Scotland
text:
@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: CandaceAlper
tweet_created: 2015-02-23 10:52:31 -0800
tweet_location: Toronto
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.


airline_sentiment: positive
airline: American
name: TimMoore
tweet_created: 2015-02-23 10:53:12 -0800
tweet_location: New York | Hong Kong
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: meganpberger
tweet_created: 2015-02-23 10:54:16 -0800
user_timezone: Quito
text:
@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: peskyspoll
tweet_coord: [29.98788997, -95.34470061]
tweet_created: 2015-02-23 10:54:35 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united  18 flights so far this year. 13 delays including 2 Cancelled Flightations.  Late Flightst reason, crew needed mandatory sleep. IN MEXICO!


airline_sentiment: negative
negativereason: Can't Tell
airline: Virgin America
name: GunsNDip
tweet_created: 2015-02-23 10:54:36 -0800
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness


airline_sentiment: negative
negativereason: Late Flight
airline: Virgin America
name: arieldaie
tweet_created: 2015-02-23 10:54:47 -0800
tweet_location: Los Angeles
text:
@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(


airline_sentiment: neutral
airline: American
name: elwoodblues77
tweet_created: 2015-02-23 10:55:44 -0800
tweet_location: Dallas
text:
@AmericanAir no. Prebook flight for wife's 40th bday in NO. I recently have had surgery and can't travel. Won't let another go in my place


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Gregm528
tweet_created: 2015-02-23 10:56:03 -0800
tweet_location: NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to.


airline_sentiment: positive
airline: Virgin America
name: artisticwritr87
tweet_created: 2015-02-23 10:56:16 -0800
tweet_location: Seattle, WA
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: GunsNDip
tweet_created: 2015-02-23 10:56:25 -0800
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica why can't you supp the biz traveler like @SouthwestAir  and have customer service like @JetBlue #neverflyvirginforbusiness


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: daesf
tweet_created: 2015-02-23 10:56:40 -0800
tweet_location: SF, CA
user_timezone: Pacific Time (US & Canada)
text:
@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights


airline_sentiment: neutral
airline: Southwest
name: sasc1
tweet_created: 2015-02-23 10:56:41 -0800
tweet_location: RI
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: elwoodblues77
tweet_created: 2015-02-23 10:56:45 -0800
tweet_location: Dallas
text:
@AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: soundsofsatori
tweet_coord: [39.60778027, -105.95470209]
tweet_created: 2015-02-23 10:57:27 -0800
tweet_location: Milky Way:Orion Arm:Earth:DFW
user_timezone: Central Time (US & Canada)
text:
@AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: revelsbl
tweet_created: 2015-02-23 10:57:49 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: Airportcluster
tweet_created: 2015-02-23 10:58:33 -0800
tweet_location: Helsinki Airport
user_timezone: Helsinki
text:
@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport
Lots of info available of #winterops


airline_sentiment: neutral
airline: American
name: steveyuhas
tweet_created: 2015-02-23 10:58:58 -0800
tweet_location: ✡ Los Angeles ✡
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy!


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: vancouverbrit
tweet_created: 2015-02-23 11:01:39 -0800
tweet_location: Vancouver BC
user_timezone: Pacific Time (US & Canada)
text:
@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: nic_tudobem
tweet_created: 2015-02-23 11:01:39 -0800
tweet_location: New York
text:
@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: meme_meng
tweet_created: 2015-02-23 11:02:02 -0800
text:
@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.


airline_sentiment: neutral
airline: United
name: Lisa_Shaw777
tweet_created: 2015-02-23 11:02:09 -0800
tweet_location: Kona coast/Boston/Milan
user_timezone: Amsterdam
text:
@united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: aepleiss
tweet_created: 2015-02-23 11:03:12 -0800
text:
@USAirways flights &amp; "customer relations" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Jess_Yoga
tweet_created: 2015-02-23 11:03:14 -0800
tweet_location: Wherever my breath takes me
user_timezone: Atlantic Time (Canada)
text:
@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: reverendvelvet
tweet_created: 2015-02-23 11:03:40 -0800
tweet_location: Houston TX
user_timezone: Mountain Time (US & Canada)
text:
@USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: Bachelorsaurus
tweet_created: 2015-02-23 11:04:22 -0800
tweet_location: Arlington, VA
user_timezone: Quito
text:
@USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: thewayoftheid
tweet_created: 2015-02-23 11:04:46 -0800
tweet_location: In your liquor cabinet.
user_timezone: Central Time (US & Canada)
text:
No no no bad airline bad! *bops you with newspaper* “@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: maxfitgirl29
tweet_created: 2015-02-23 11:05:01 -0800
tweet_location: Chicago, IL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: docmartin_10
tweet_created: 2015-02-23 11:05:09 -0800
tweet_location: Fort Wayne, Indiana
user_timezone: Eastern Time (US & Canada)
text:
@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: CowboyPharmD
tweet_created: 2015-02-23 11:05:20 -0800
tweet_location: Wherever I want to be
user_timezone: Pacific Time (US & Canada)
text:
@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit


airline_sentiment: positive
airline: American
name: 2lnr
tweet_created: 2015-02-23 11:06:05 -0800
tweet_location: Texas
text:
@AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: docmartin_10
tweet_created: 2015-02-23 11:06:11 -0800
tweet_location: Fort Wayne, Indiana
user_timezone: Eastern Time (US & Canada)
text:
@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: katiedonohue
tweet_coord: [41.97758466, -87.91065356]
tweet_created: 2015-02-23 11:06:28 -0800
tweet_location: Washington D.C.
user_timezone: Eastern Time (US & Canada)
text:
@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: docmartin_10
tweet_created: 2015-02-23 11:07:04 -0800
tweet_location: Fort Wayne, Indiana
user_timezone: Eastern Time (US & Canada)
text:
@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent.


airline_sentiment: negative
negativereason: longlines
airline: United
name: Nupe588
tweet_created: 2015-02-23 11:07:20 -0800
text:
@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: raulcordenillo
tweet_coord: [41.97474769, -87.89039148]
tweet_created: 2015-02-23 11:07:24 -0800
tweet_location: Stockholm, Sweden
user_timezone: Stockholm
text:
@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback &amp; will be better


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: maxfitgirl29
tweet_created: 2015-02-23 11:08:38 -0800
tweet_location: Chicago, IL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: FaknilO
tweet_coord: [33.43824974, -111.99987573]
tweet_created: 2015-02-23 11:08:38 -0800
tweet_location: New Mexico
user_timezone: Mountain Time (US & Canada)
text:
@USAirways why let passengers on board when there was an issue? Over an hour &amp; the pilot doesn't know when we'll leave.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: LJoyce11
tweet_created: 2015-02-23 11:09:30 -0800
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: _missjoannalee
tweet_coord: [32.7156489, -117.1556388]
tweet_created: 2015-02-23 11:09:32 -0800
tweet_location: Canada
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy


airline_sentiment: negative
negativereason: Damaged Luggage
airline: United
name: raulcordenillo
tweet_coord: [41.97475934, -87.89040377]
tweet_created: 2015-02-23 11:09:38 -0800
tweet_location: Stockholm, Sweden
user_timezone: Stockholm
text:
@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints


airline_sentiment: neutral
airline: Delta
name: mcmahon0074
tweet_coord: [42.3427056, -71.5504108]
tweet_created: 2015-02-23 11:10:06 -0800
tweet_location: some where in massachusetts
text:
@JetBlue looking to for low rates bos to Vegas in Late Flight June for 3 kids and myself for a sporting event. Any deals or breaks


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: AdamWocel
tweet_coord: [40.68625909, -74.17970876]
tweet_created: 2015-02-23 11:11:36 -0800
tweet_location: NYC
user_timezone: Quito
text:
@AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us?


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: mcmahon0074
tweet_coord: [42.3427148, -71.5504243]
tweet_created: 2015-02-23 11:11:51 -0800
tweet_location: some where in massachusetts
text:
@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: tgd011
tweet_created: 2015-02-23 11:12:15 -0800
text:
@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr..


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Austin_Grisham
tweet_created: 2015-02-23 11:12:16 -0800
tweet_location: PDX
user_timezone: Alaska
text:
@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: CraigPokorny
tweet_created: 2015-02-23 11:12:59 -0800
tweet_location: Bennington, NE
user_timezone: Central Time (US & Canada)
text:
@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Rozzinbags5
tweet_created: 2015-02-23 11:13:02 -0800
text:
@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: DanKolbet
tweet_created: 2015-02-23 11:13:31 -0800
tweet_location: Spokane, Washington
user_timezone: Pacific Time (US & Canada)
text:
@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: weezerandburnie
tweet_created: 2015-02-23 11:14:18 -0800
tweet_location: Belle MO
text:
@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Austin_Grisham
tweet_created: 2015-02-23 11:14:19 -0800
tweet_location: PDX
user_timezone: Alaska
text:
@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: DanKolbet
tweet_created: 2015-02-23 11:14:54 -0800
tweet_location: Spokane, Washington
user_timezone: Pacific Time (US & Canada)
text:
@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: johnhughesrocks
tweet_created: 2015-02-23 11:14:59 -0800
text:
@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: flee787
tweet_created: 2015-02-23 11:16:13 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable


airline_sentiment: positive
airline: Delta
name: JsLife23
tweet_created: 2015-02-23 11:16:32 -0800
text:
@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: B_Flight5508
tweet_created: 2015-02-23 11:16:46 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways 4 segments, 4/4 delayed. Gnv &gt; CTL . CTL &gt; JAN . JAN &gt; CTL . CTL &gt; GNV. My year off from flying with you guys was the way to go.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: putajerseyon
tweet_created: 2015-02-23 11:16:48 -0800
user_timezone: Eastern Time (US & Canada)
text:
@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.


airline_sentiment: positive
airline: United
name: roxymtjoy
tweet_created: 2015-02-23 11:17:36 -0800
tweet_location: Pittsburgh area
user_timezone: Eastern Time (US & Canada)
text:
@united thank YOU for your kindness. Your agents went above &amp; beyond to get my stranded family home.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: ipodipoor
tweet_created: 2015-02-23 11:17:38 -0800
text:
@AmericanAir I paid seat upgrade b4 the severe weather.  Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: juliebartz
tweet_created: 2015-02-23 11:18:09 -0800
tweet_location: Shawano WI
user_timezone: Central Time (US & Canada)
text:
@USAirways well that is not going to help. I'vebeen on hold over 3 hrs &amp; my client wants his ff nbr in the record he's elite wAA


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Mister617
tweet_coord: [42.2822248, -71.0378408]
tweet_created: 2015-02-23 11:18:29 -0800
tweet_location: @Mister617 follows you
user_timezone: Quito
text:
@USAirways stranding a student trying to get to Birmingham in CLT overnight w/o any help.  You can do better than that.  @av_duffy


airline_sentiment: neutral
airline: Delta
name: JsLife23
tweet_created: 2015-02-23 11:18:50 -0800
text:
@JetBlue Awww man...but I need to buy this ticket today and be home the 1st of March

Where do I go for this...or can you assist me ?


airline_sentiment: positive
airline: Delta
name: bostongarden
tweet_created: 2015-02-23 11:19:27 -0800
tweet_location: Boston, Austin, Kansas City
user_timezone: Eastern Time (US & Canada)
text:
I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! 💙


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: flemmingerin
tweet_created: 2015-02-23 11:19:56 -0800
tweet_location: San Diego
text:
@AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: ChuckDLC
tweet_created: 2015-02-23 11:20:51 -0800
text:
@JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: DanJWillis
tweet_created: 2015-02-23 11:21:17 -0800
tweet_location: my top secret gaming facility
user_timezone: Casablanca
text:
@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: kayliemj
tweet_created: 2015-02-23 11:21:34 -0800
tweet_location: Seattle, WA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight &amp; been on hold all day.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: lwestrada
tweet_created: 2015-02-23 11:21:47 -0800
text:
@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me.  This is why you lose customers


airline_sentiment: neutral
airline: Delta
name: TheFootPrince
tweet_created: 2015-02-23 11:21:53 -0800
tweet_location: NJ and NYC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue tell the truth - this is a pic of your social media community managers isn't it? http://t.co/e2AXlqzWvh


airline_sentiment: neutral
airline: Virgin America
name: TaylorLumsden
tweet_created: 2015-02-23 11:22:16 -0800
tweet_location: Dallas, Texas
user_timezone: Mountain Time (US & Canada)
text:
@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: EmmaJLogue
tweet_created: 2015-02-23 11:22:49 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: dgoot
tweet_created: 2015-02-23 11:23:18 -0800
tweet_location: Boston, MA
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: ezemanalyst
tweet_created: 2015-02-23 11:23:43 -0800
text:
@AmericanAir so if your genuine, give me your opinion  on what occurred last night 445 fly  from phl, to mia. No assistance at airport


airline_sentiment: neutral
airline: American
name: MikeBarr63
tweet_created: 2015-02-23 11:24:18 -0800
tweet_location: Allen, TX
text:
@AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport   1/2


airline_sentiment: neutral
airline: Virgin America
name: campusmoviefest
tweet_created: 2015-02-23 11:24:18 -0800
tweet_location: USA
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ejohnson329
tweet_created: 2015-02-23 11:24:30 -0800
user_timezone: Central Time (US & Canada)
text:
@united at what pt do u just Cancelled Flight!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http://t.co/sUPrLfOi8T


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: thomashoward88
tweet_created: 2015-02-23 11:24:31 -0800
text:
@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box.


airline_sentiment: positive
airline: American
name: MJS_23
tweet_created: 2015-02-23 11:24:42 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: kayliemj
tweet_created: 2015-02-23 11:24:53 -0800
tweet_location: Seattle, WA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: EmmaJLogue
tweet_created: 2015-02-23 11:24:55 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: krystlemark
tweet_created: 2015-02-23 11:24:57 -0800
user_timezone: Alaska
text:
@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: MediatorTerry
tweet_created: 2015-02-23 11:25:09 -0800
text:
@USAirways So you understand why I'm resorting to Twitter: No help available at  gate while this occurred or by phone afterward.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: kennykhlee
tweet_created: 2015-02-23 11:25:17 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Delta
name: JeremyVCruz
tweet_created: 2015-02-23 11:26:20 -0800
tweet_location: No soy de aquí ni soy de allá
user_timezone: Atlantic Time (Canada)
text:
@JetBlue You respond to complaints about cultural appropriation with more of it!?  You're  now below Spirit Airlines on my fly list.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: bkice_
tweet_created: 2015-02-23 11:26:30 -0800
tweet_location: BPM, WMC, DEMF, BM, ADE, etc
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: FahadHassan
tweet_created: 2015-02-23 11:27:25 -0800
tweet_location: Washington D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways back in line at terminal because phone guy couldn't help.  One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: katiedonohue
tweet_coord: [41.97745295, -87.91025951]
tweet_created: 2015-02-23 11:27:25 -0800
tweet_location: Washington D.C.
user_timezone: Eastern Time (US & Canada)
text:
@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.


airline_sentiment: positive
airline: American
name: maxfitgirl29
tweet_created: 2015-02-23 11:27:32 -0800
tweet_location: Chicago, IL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: Aero0729
tweet_created: 2015-02-23 11:28:22 -0800
text:
@AmericanAir don't they already know ?  Isn't everyone sharing how nasty the food is? It's not even close to decent.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: remixrio
tweet_created: 2015-02-23 11:28:59 -0800
tweet_location: Brooklyn
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: hellomichaellee
tweet_created: 2015-02-23 11:29:16 -0800
tweet_location: Cary, NC
user_timezone: Eastern Time (US & Canada)
text:
@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up…


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: thomashoward88
tweet_created: 2015-02-23 11:29:44 -0800
text:
@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: ebaska225
tweet_created: 2015-02-23 11:29:50 -0800
text:
@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be


airline_sentiment: positive
airline: American
name: RebeccaPla
tweet_created: 2015-02-23 11:30:04 -0800
tweet_location: PR/Miami/San Francisco
text:
@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: kaityteer
tweet_created: 2015-02-23 11:30:51 -0800
tweet_location: Bellingham, Washington
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: Bachelorsaurus
tweet_created: 2015-02-23 11:31:12 -0800
tweet_location: Arlington, VA
user_timezone: Quito
text:
@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: FactualRevolt
tweet_created: 2015-02-23 11:31:23 -0800
user_timezone: Arizona
text:
@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: BriRose16
tweet_created: 2015-02-23 11:31:32 -0800
tweet_location: Baltimore, MD
text:
@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic "sorry" email back


airline_sentiment: positive
airline: Delta
name: SeanUppercut
tweet_created: 2015-02-23 11:31:44 -0800
tweet_location: Detroit, MI
user_timezone: Quito
text:
"LOL you guys are so on it" - me, had this been 4 months ago...“@JetBlue: Our fleet's on fleek. http://t.co/LYcARlTFHl”


airline_sentiment: positive
airline: Virgin America
name: mrmichaellay
tweet_coord: [36.08457854, -115.13780136]
tweet_created: 2015-02-23 11:32:31 -0800
tweet_location: Floridian from Cincinnati
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.


airline_sentiment: neutral
airline: US Airways
name: thomashoward88
tweet_created: 2015-02-23 11:33:16 -0800
text:
@USAirways US 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. Fine. Understand.


airline_sentiment: positive
airline: Southwest
name: m_rafano
tweet_created: 2015-02-23 11:34:07 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: KingFilson
tweet_created: 2015-02-23 11:34:13 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: thomashoward88
tweet_created: 2015-02-23 11:34:17 -0800
text:
@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: Blasterjaxx
tweet_created: 2015-02-23 11:34:38 -0800
tweet_location: TotalWorldJaxxination
text:
@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: HDsportsguy
tweet_created: 2015-02-23 11:35:29 -0800
text:
@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow.


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: ac_choplick
tweet_created: 2015-02-23 11:35:59 -0800
user_timezone: Hawaii
text:
@USAirways Seat 8D on Flight 545 last night is the worst seat I've ever been in.  No leg room! #dividendsmember http://t.co/NUhpLNXRIq


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: thomashoward88
tweet_created: 2015-02-23 11:36:19 -0800
text:
@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods.


airline_sentiment: neutral
airline: Southwest
name: madisonisom
tweet_created: 2015-02-23 11:37:08 -0800
tweet_location: Birmingham, AL
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir my ticket was booked 1/27 to CUN. Does the arrival time reflect that CUN is now on EST time?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: thomashoward88
tweet_created: 2015-02-23 11:37:36 -0800
text:
@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
airline_sentiment_gold: negative
name: AyDiosMio
negativereason_gold: Customer Service Issue
tweet_coord: [34.0213466, -118.45229268]
tweet_created: 2015-02-23 11:38:00 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: MikeThomas_Says
tweet_created: 2015-02-23 11:38:18 -0800
tweet_location: DC
text:
@AmericanAir "bag has not yet been located". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: thomashoward88
tweet_created: 2015-02-23 11:38:55 -0800
text:
@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: miajain
tweet_created: 2015-02-23 11:39:40 -0800
tweet_location: New York
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: ImprotaD
tweet_created: 2015-02-23 11:40:05 -0800
text:
@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: jwmohon
tweet_created: 2015-02-23 11:40:51 -0800
text:
@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: ImprotaD
tweet_created: 2015-02-23 11:40:56 -0800
text:
@AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: thomashoward88
tweet_created: 2015-02-23 11:41:12 -0800
text:
@USAirways US 728 returned to gate to get "MEL" sticker. Oh, look. We heard from pilot! No clue what an MEL sticker is. Anyone?


airline_sentiment: neutral
airline: Delta
name: kbosspotter
tweet_created: 2015-02-23 11:42:22 -0800
tweet_location: Logan International Airport
user_timezone: Atlantic Time (Canada)
text:
@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?


airline_sentiment: neutral
airline: United
name: momsgoodeats
tweet_created: 2015-02-23 11:42:23 -0800
tweet_location: #Omaha
user_timezone: Central Time (US & Canada)
text:
Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: mcconnell_km
tweet_created: 2015-02-23 11:44:53 -0800
tweet_location: Chicago!
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up!


airline_sentiment: neutral
airline: Southwest
name: GolfTravelerBOS
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 11:45:42 -0800
tweet_location: New England
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir could you please tell me if there is a way to add a RR# to a flight that already took place?


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: Virgin America
name: seimatrun
tweet_created: 2015-02-23 11:46:16 -0800
tweet_location: Los Angeles
text:
@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: maatkare67
tweet_created: 2015-02-23 11:46:19 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: CoachJEvans
tweet_created: 2015-02-23 11:46:32 -0800
tweet_location: Missouri
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: thomashoward88
tweet_created: 2015-02-23 11:46:42 -0800
text:
@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles.


airline_sentiment: neutral
airline: Delta
name: kbosspotter
tweet_created: 2015-02-23 11:46:43 -0800
tweet_location: Logan International Airport
user_timezone: Atlantic Time (Canada)
text:
@JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: 8629Fissile
tweet_created: 2015-02-23 11:47:37 -0800
user_timezone: London
text:
@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: thomashoward88
tweet_created: 2015-02-23 11:47:46 -0800
text:
@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: janetmcq
tweet_created: 2015-02-23 11:47:47 -0800
tweet_location: Memphis, TN
user_timezone: Central Time (US & Canada)
text:
@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: ClarkeTheSpark
tweet_created: 2015-02-23 11:48:29 -0800
tweet_location: Brighton, UK
text:
@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: _leekinney
tweet_created: 2015-02-23 11:48:48 -0800
tweet_location: Philadelphia, PA
user_timezone: Quito
text:
@USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x


airline_sentiment: neutral
airline: US Airways
name: AnnaIntheCity
tweet_created: 2015-02-23 11:48:56 -0800
tweet_location: Northern Virginia
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir trying to chg ticket for staff member leaving org before she can fly.We're a nonprofit-can't you make an exception?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: EATtoFUEL
tweet_created: 2015-02-23 11:49:00 -0800
tweet_location: VA
text:
@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: KateRChrisman
tweet_created: 2015-02-23 11:49:30 -0800
tweet_location: Oakland, CA
text:
@united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful


airline_sentiment: neutral
airline: US Airways
name: thomashoward88
tweet_created: 2015-02-23 11:49:56 -0800
text:
@USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. "Look, over there to the left!" Actual announcement.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: rduffy487
tweet_created: 2015-02-23 11:50:27 -0800
text:
@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: thomashoward88
tweet_created: 2015-02-23 11:53:15 -0800
text:
@USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: StephRest
tweet_created: 2015-02-23 11:53:44 -0800
tweet_location: 21.791267,-72.189674
text:
@AmericanAir 2 hours now!  No I'm not patient.  Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: marvinatorsb
tweet_created: 2015-02-23 11:54:12 -0800
text:
@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline


airline_sentiment: neutral
airline: American
name: MEGENTRIPODI
tweet_created: 2015-02-23 11:54:25 -0800
text:
@AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: StephRest
tweet_created: 2015-02-23 11:54:47 -0800
tweet_location: 21.791267,-72.189674
text:
@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt


airline_sentiment: positive
airline: American
name: Metalmikefisher
tweet_created: 2015-02-23 11:55:21 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: nikitee94
tweet_created: 2015-02-23 11:56:23 -0800
tweet_location: Long Island, NY
text:
@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: thomashoward88
tweet_created: 2015-02-23 11:56:47 -0800
text:
@USAirways US 728/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: thomashoward88
tweet_created: 2015-02-23 11:58:21 -0800
text:
@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.


airline_sentiment: positive
airline: Southwest
name: grace_mcastro
tweet_created: 2015-02-23 12:01:10 -0800
text:
@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: thomashoward88
tweet_created: 2015-02-23 12:01:35 -0800
text:
@USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: segallsays
tweet_coord: [29.7421541, -95.5600896]
tweet_created: 2015-02-23 12:02:31 -0800
tweet_location: Houston, TX
user_timezone: America/Chicago
text:
@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: CraigPokorny
tweet_created: 2015-02-23 12:02:45 -0800
tweet_location: Bennington, NE
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Six_Pack_Pollak
tweet_coord: [32.90425138, -97.02805207]
tweet_created: 2015-02-23 12:03:46 -0800
tweet_location: Houston
user_timezone: Central Time (US & Canada)
text:
@AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: AbeFroman
tweet_created: 2015-02-23 12:04:21 -0800
tweet_location: Sunny Cali by way of NYC
user_timezone: Pacific Time (US & Canada)
text:
Just in case you needed confirmation that "on fleek" is dead &amp; gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: ejber812
tweet_created: 2015-02-23 12:04:37 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: putajerseyon
tweet_created: 2015-02-23 12:04:47 -0800
user_timezone: Eastern Time (US & Canada)
text:
@usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times


airline_sentiment: positive
airline: Delta
name: PeterSGreenberg
tweet_created: 2015-02-23 12:05:32 -0800
user_timezone: Alaska
text:
@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF


airline_sentiment: positive
airline: Southwest
name: AnnCompton
tweet_created: 2015-02-23 12:05:42 -0800
tweet_location: WashingtonDC
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!


airline_sentiment: positive
airline: United
name: mfcompany
tweet_created: 2015-02-23 12:05:58 -0800
tweet_location: Las Vegas
user_timezone: Eastern Time (US & Canada)
text:
@united that would help! or how about integrate it into the App so I can just "activate" it and surf...


airline_sentiment: neutral
airline: American
name: thomas199023
tweet_created: 2015-02-23 12:06:06 -0800
tweet_location: Netherlands
user_timezone: Amsterdam
text:
@AmericanAir could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks


airline_sentiment: positive
airline: American
name: survivorsburg
tweet_created: 2015-02-23 12:06:08 -0800
tweet_location: Scotland
user_timezone: London
text:
@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: MeganHolstein
tweet_created: 2015-02-23 12:06:13 -0800
text:
@united really? 3 hr delay, 4 gate changes, &amp; you boarded us, sent us back up, &amp; boarded us again.  Won't change our flight. Can we go now?


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Choreocon
tweet_coord: [35.46005368, -80.68267946]
tweet_created: 2015-02-23 12:06:57 -0800
text:
@AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage.


airline_sentiment: positive
airline: Southwest
name: AnnCompton
tweet_created: 2015-02-23 12:08:12 -0800
tweet_location: WashingtonDC
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: Little_BeerGirl
tweet_created: 2015-02-23 12:08:30 -0800
tweet_location: ÜT: 42.076557,-76.770488
user_timezone: Eastern Time (US & Canada)
text:
@USAirways how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: embenardos
tweet_created: 2015-02-23 12:09:47 -0800
tweet_location: •New York•
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir weren't too "sincere" when you Cancelled Flighted my flight and made me drive 17 hours to get home..


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: littlemissjacob
tweet_created: 2015-02-23 12:09:48 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.


airline_sentiment: positive
airline: Southwest
name: AnnCompton
tweet_created: 2015-02-23 12:09:56 -0800
tweet_location: WashingtonDC
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: RonGaudelli
tweet_created: 2015-02-23 12:10:18 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: dorothykirk
tweet_created: 2015-02-23 12:11:13 -0800
tweet_location: North Carolina
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Lisa_Shaw777
tweet_created: 2015-02-23 12:11:32 -0800
tweet_location: Kona coast/Boston/Milan
user_timezone: Amsterdam
text:
@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: DanJWillis
tweet_created: 2015-02-23 12:12:25 -0800
tweet_location: my top secret gaming facility
user_timezone: Casablanca
text:
@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the "flyers right's booklet"


airline_sentiment: positive
airline: American
name: DigitalEdMom
tweet_created: 2015-02-23 12:12:35 -0800
tweet_location: Wisconsin
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: thomashoward88
tweet_created: 2015-02-23 12:12:40 -0800
text:
@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions.


airline_sentiment: positive
airline: United
name: JessicaLevin
tweet_created: 2015-02-23 12:14:17 -0800
tweet_location: Edison, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: kayliemj
tweet_created: 2015-02-23 12:14:32 -0800
tweet_location: Seattle, WA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: spumilia
tweet_created: 2015-02-23 12:14:56 -0800
text:
@united nice your app says US 4972 delayed by weather.  Pilot says waiting on fuel.  One in ur control, one not


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: FactualRevolt
tweet_created: 2015-02-23 12:15:19 -0800
user_timezone: Arizona
text:
@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: CarrieMantha
tweet_created: 2015-02-23 12:15:21 -0800
tweet_location: founder @IndiraCollection
text:
@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: reebokpumped
tweet_created: 2015-02-23 12:17:29 -0800
tweet_location: Milwaukee
user_timezone: Central Time (US & Canada)
text:
@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: owenHweaver
tweet_created: 2015-02-23 12:17:43 -0800
tweet_location: MPLS/ATX/BK
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler!


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: JuniperCari
tweet_created: 2015-02-23 12:18:30 -0800
tweet_location: Chicago
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: arscolari
tweet_created: 2015-02-23 12:18:56 -0800
text:
@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: KateRChrisman
tweet_created: 2015-02-23 12:19:17 -0800
tweet_location: Oakland, CA
text:
@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: cannontekstar
tweet_created: 2015-02-23 12:21:05 -0800
text:
@AmericanAir is there a way to reserve my dog’s flight without speaking with a representative? Just was booted from your helpline!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: godvertiser
tweet_created: 2015-02-23 12:22:08 -0800
tweet_location: New Jersey, USA
user_timezone: Eastern Time (US & Canada)
text:
@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: underceg
tweet_created: 2015-02-23 12:22:47 -0800
tweet_location: San Francisco CA
user_timezone: Pacific Time (US & Canada)
text:
@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: KeamBleam
tweet_created: 2015-02-23 12:22:59 -0800
tweet_location: Harlem, NYC
user_timezone: Eastern Time (US & Canada)
text:
@united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you..."


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: juangarcia202
tweet_coord: [19.43493094, -99.18877967]
tweet_created: 2015-02-23 12:25:01 -0800
tweet_location: Mexico City
text:
@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD


airline_sentiment: positive
airline: US Airways
name: redcat255
tweet_created: 2015-02-23 12:25:09 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: KingFilson
tweet_created: 2015-02-23 12:25:14 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: nfranco
tweet_created: 2015-02-23 12:25:20 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns


airline_sentiment: positive
airline: United
name: HeyAileen
tweet_created: 2015-02-23 12:25:22 -0800
tweet_location: Oakland by way of Chicago
user_timezone: Central Time (US & Canada)
text:
@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: WhiteMule83
tweet_created: 2015-02-23 12:26:40 -0800
tweet_location: Boston, MA
text:
@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel


airline_sentiment: positive
airline: Southwest
name: sahandmirza
tweet_created: 2015-02-23 12:26:49 -0800
tweet_location: San Francisco, CA
text:
@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: jlgustafson1
tweet_created: 2015-02-23 12:27:03 -0800
tweet_location: DEN
text:
@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!


airline_sentiment: neutral
airline: American
name: benskur
tweet_created: 2015-02-23 12:27:11 -0800
text:
@AmericanAir is there a probability that flight 1330 from DFW to DTW will be delayed or Cancelled Flighted?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: meredithrae1
tweet_created: 2015-02-23 12:27:27 -0800
text:
@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: elwoodblues77
tweet_created: 2015-02-23 12:27:31 -0800
tweet_location: Dallas
text:
@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: elwoodblues77
tweet_created: 2015-02-23 12:28:32 -0800
tweet_location: Dallas
text:
@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take


airline_sentiment: positive
airline: Delta
name: Ptesher5
tweet_created: 2015-02-23 12:28:55 -0800
user_timezone: Quito
text:
@JetBlue loved the service from the staff at Newark today. 

Good service goes along way.

I appreciate your preciation  

Nj ✈️Tampa 

🔵🔵🔵


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: elwoodblues77
tweet_created: 2015-02-23 12:29:13 -0800
tweet_location: Dallas
text:
@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: krystlemark
tweet_created: 2015-02-23 12:29:28 -0800
user_timezone: Alaska
text:
@JetBlue We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: medictom
tweet_created: 2015-02-23 12:29:30 -0800
tweet_location: Brunswick, Ohio
user_timezone: Eastern Time (US & Canada)
text:
@united Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2/22.  Stay tuned for blog article from http://t.co/VdFdODqVGx


airline_sentiment: positive
airline: Southwest
name: kitcat356
tweet_created: 2015-02-23 12:30:35 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Robin_Downing
tweet_created: 2015-02-23 12:31:13 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: avaflav13
tweet_created: 2015-02-23 12:31:20 -0800
user_timezone: Quito
text:
@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: avaflav13
tweet_created: 2015-02-23 12:32:21 -0800
user_timezone: Quito
text:
@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Rizzilient
tweet_created: 2015-02-23 12:33:24 -0800
text:
@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST.  I'm having no luck -help!


airline_sentiment: neutral
airline: American
name: avaflav13
tweet_created: 2015-02-23 12:33:41 -0800
user_timezone: Quito
text:
@AmericanAir Considering it was past midnight, I hung up and called again to receive another service call.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: FahadHassan
tweet_created: 2015-02-23 12:33:43 -0800
tweet_location: Washington D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather.  Printed Boarding Pass too Late Flight. #TakeResponsibility


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: krystlemark
tweet_created: 2015-02-23 12:33:54 -0800
user_timezone: Alaska
text:
@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: _CHarrington_
tweet_created: 2015-02-23 12:34:27 -0800
tweet_location: Turks and Caicos Islands
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said "we are waiting for the mechanics to finish lunch"!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: nyc2theworld
tweet_created: 2015-02-23 12:34:36 -0800
tweet_location: One of the C-gates at EWR.
user_timezone: Eastern Time (US & Canada)
text:
@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: avaflav13
tweet_created: 2015-02-23 12:35:04 -0800
user_timezone: Quito
text:
@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: avaflav13
tweet_created: 2015-02-23 12:36:09 -0800
user_timezone: Quito
text:
@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: avaflav13
tweet_created: 2015-02-23 12:37:13 -0800
user_timezone: Quito
text:
@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive)


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: joyadventuremom
tweet_created: 2015-02-23 12:37:56 -0800
text:
@USAirways I need to speak with a customer service agent today between 5-8pm  I had an unfortunate incident of discrimination today.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: letyak
tweet_created: 2015-02-23 12:38:03 -0800
tweet_location: Philadelphia, PA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.


airline_sentiment: neutral
airline: Delta
name: kevingrout
tweet_created: 2015-02-23 12:38:06 -0800
tweet_location: Victoria, BC, Canada
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue Need to get my 3-yr-old to Nassau (from SEA) to meet her great-granny she was named after - who just turned 103. #FlyingitForward


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-23 12:38:08 -0800
tweet_location: Does it really matter
text:
@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: ezemanalyst
tweet_created: 2015-02-23 12:38:52 -0800
text:
@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event.  Sent to three gates in the night


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: avaflav13
tweet_created: 2015-02-23 12:39:00 -0800
user_timezone: Quito
text:
@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: j_baucom
tweet_created: 2015-02-23 12:39:58 -0800
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir After being patient about my "delayed" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-23 12:40:22 -0800
tweet_location: Does it really matter
text:
@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: heyheyman
tweet_created: 2015-02-23 12:40:30 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Bachelorsaurus
tweet_created: 2015-02-23 12:40:33 -0800
tweet_location: Arlington, VA
user_timezone: Quito
text:
@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: aliasboogie
tweet_created: 2015-02-23 12:40:48 -0800
tweet_location: New York City, NY
user_timezone: Eastern Time (US & Canada)
text:
@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: RI_Mom
tweet_created: 2015-02-23 12:41:27 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: avaflav13
tweet_created: 2015-02-23 12:41:40 -0800
user_timezone: Quito
text:
@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: bdhowald
tweet_coord: [40.6875448, -74.17714813]
tweet_created: 2015-02-23 12:41:42 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: xThePro
tweet_created: 2015-02-23 12:42:13 -0800
tweet_location: with my brothers
user_timezone: Mountain Time (US & Canada)
text:
@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.


airline_sentiment: neutral
airline: US Airways
name: AshMichelle831
tweet_created: 2015-02-23 12:42:45 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways if I apply for ur credit card, do you automatically get the companion certificate or do I have to wait for it?


airline_sentiment: positive
airline: American
name: scottfmurphy
tweet_created: 2015-02-23 12:43:06 -0800
tweet_location: New York, NY
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion.


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: Taryn_Sunstrom
tweet_created: 2015-02-23 12:43:16 -0800
tweet_location: The Shire
user_timezone: Atlantic Time (Canada)
text:
@USAirways you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-23 12:44:03 -0800
tweet_location: Does it really matter
text:
@USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: berr_a
tweet_created: 2015-02-23 12:44:23 -0800
text:
@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: Jabis4
tweet_created: 2015-02-23 12:44:43 -0800
tweet_location: VT
user_timezone: Eastern Time (US & Canada)
text:
@USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: softwaredoug
tweet_created: 2015-02-23 12:44:52 -0800
tweet_location: Charlottesville, VA
user_timezone: Hawaii
text:
@AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: Danye33
tweet_created: 2015-02-23 12:44:54 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: twohlix
tweet_created: 2015-02-23 12:45:14 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: iAMalexmetz
tweet_created: 2015-02-23 12:46:01 -0800
tweet_location: Los Angeles, CA
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: GalbraithPeter
tweet_created: 2015-02-23 12:46:04 -0800
tweet_location: Kingston, Ontario
user_timezone: Central Time (US & Canada)
text:
@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.


airline_sentiment: neutral
airline: US Airways
name: charmellemaria
tweet_coord: [38.95804042, -77.26190063]
tweet_created: 2015-02-23 12:46:21 -0800
tweet_location: mclean, va
text:
@USAirways is there an additional charge for a golf bag with clubs , shoes, and golf balls, if that's the only piece of luggage you check?


airline_sentiment: positive
airline: Southwest
name: MsGeekyTeach
tweet_created: 2015-02-23 12:46:26 -0800
tweet_location: Las Vegas
user_timezone: Arizona
text:
@SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons


airline_sentiment: neutral
airline: American
name: dgoot
tweet_created: 2015-02-23 12:47:08 -0800
tweet_location: Boston, MA
user_timezone: Mountain Time (US & Canada)
text:
@AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it.


airline_sentiment: neutral
airline: Virgin America
name: bxchen
tweet_created: 2015-02-23 12:47:52 -0800
tweet_location: San Francisco, CA
user_timezone: Eastern Time (US & Canada)
text:
@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?


airline_sentiment: positive
airline: United
name: ericsimmerman
tweet_created: 2015-02-23 12:49:23 -0800
tweet_location: Washington DC
text:
@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: UllCon
tweet_created: 2015-02-23 12:50:22 -0800
tweet_location: Michigan, US
user_timezone: Quito
text:
@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.


airline_sentiment: positive
airline: American
name: AJerbearAffair
tweet_coord: [33.66642719, -117.88328444]
tweet_created: 2015-02-23 12:51:08 -0800
tweet_location: DC/OKC
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!


airline_sentiment: positive
airline: US Airways
name: ShawnHFoster
tweet_created: 2015-02-23 12:51:13 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: RHFIT
tweet_created: 2015-02-23 12:52:00 -0800
text:
@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: GeorgeMcflyOG
tweet_created: 2015-02-23 12:54:57 -0800
tweet_location: NJ
user_timezone: Eastern Time (US & Canada)
text:
@United blocked me from DM'ing them because they would rather I complain about them in a public forum


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: RHFIT
tweet_created: 2015-02-23 12:55:10 -0800
text:
@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: hootkurtis
tweet_created: 2015-02-23 12:55:26 -0800
tweet_location: Vancouver
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: segallsays
tweet_coord: [29.7420124, -95.5606921]
tweet_created: 2015-02-23 12:56:06 -0800
tweet_location: Houston, TX
user_timezone: America/Chicago
text:
@united That's real dedication &amp; concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: FNMacDougall
tweet_created: 2015-02-23 12:57:00 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: aepleiss
tweet_created: 2015-02-23 12:57:41 -0800
text:
@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time &amp; not be notified. Apparently that's standard.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TheVoiceofBrian
tweet_created: 2015-02-23 12:57:54 -0800
tweet_location: YouTube.com/VOiceofBrian
user_timezone: Central Time (US & Canada)
text:
@USAirways please fix your reservations phone system.  The weather/backup could not possibly be bad for 10 days!  #goodgriefpeople


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: politicsci
tweet_created: 2015-02-23 12:58:40 -0800
text:
@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited


airline_sentiment: positive
airline: American
name: Laurelinesblog
tweet_created: 2015-02-23 12:59:01 -0800
tweet_location: Chapel Hill, NC
text:
@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: lisaboban
tweet_created: 2015-02-23 12:59:53 -0800
tweet_location: Indiana
text:
@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: cristobalwong
tweet_created: 2015-02-23 12:59:59 -0800
tweet_location: San Francisco Bay Area
text:
@United We've been waiting on tarmac for &gt;1hr because apparently UA1116 is overweight &amp; we returned to gate. #WTF #fb


airline_sentiment: positive
airline: United
name: fredcarlton
tweet_created: 2015-02-23 13:02:17 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united thanks for listening! I definitely was not the only person in line who thought it was absurd.


airline_sentiment: neutral
airline: Delta
name: geeseNquackers
tweet_created: 2015-02-23 13:03:24 -0800
tweet_location: Glasgow
text:
@JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: kcgent
tweet_created: 2015-02-23 13:03:48 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours.  Got a call but was hung up on.


airline_sentiment: neutral
airline: American
name: flemmingerin
tweet_created: 2015-02-23 13:04:36 -0800
tweet_location: San Diego
text:
@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http://t.co/PfseNJk5Pw


airline_sentiment: negative
negativereason: Bad Flight
airline: Delta
name: BKWIL
tweet_created: 2015-02-23 13:05:09 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag


airline_sentiment: neutral
airline: United
name: RoatanGallery
tweet_created: 2015-02-23 13:05:59 -0800
tweet_location: Roatan, Islas de la Bahia
user_timezone: Eastern Time (US & Canada)
text:
@united I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff?


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: beejy
tweet_created: 2015-02-23 13:06:16 -0800
tweet_location: New York, NY
user_timezone: Quito
text:
@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Jim_Rehbein
tweet_created: 2015-02-23 13:06:32 -0800
tweet_location: Ottawa, Ontario
user_timezone: Eastern Time (US & Canada)
text:
@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER


airline_sentiment: positive
airline: United
name: TRUU_Tall
tweet_created: 2015-02-23 13:06:43 -0800
tweet_location: IL
text:
Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: KateDeLeal
tweet_created: 2015-02-23 13:07:16 -0800
text:
@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors &amp; corporate ph#. $200 to change a $130 tix? No thx.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: almarc44
tweet_coord: [32.90431463, -97.03489789]
tweet_created: 2015-02-23 13:07:35 -0800
text:
@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: teamcrafty
tweet_created: 2015-02-23 13:07:55 -0800
tweet_location: Grand Rapids
user_timezone: Quito
text:
@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: _rtuck
tweet_created: 2015-02-23 13:08:27 -0800
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: aliasboogie
tweet_created: 2015-02-23 13:09:04 -0800
tweet_location: New York City, NY
user_timezone: Eastern Time (US & Canada)
text:
@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: KeamBleam
tweet_created: 2015-02-23 13:09:29 -0800
tweet_location: Harlem, NYC
user_timezone: Eastern Time (US & Canada)
text:
@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: ChuyAlberto
tweet_coord: [31.93684422, -102.20753682]
tweet_created: 2015-02-23 13:10:02 -0800
text:
@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW &amp; find out I can't travel http://t.co/gVgKHbx1RB


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-23 13:10:08 -0800
tweet_location: Does it really matter
text:
@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: hooton
tweet_created: 2015-02-23 13:10:14 -0800
tweet_location: Little Rock, AR
user_timezone: Central Time (US & Canada)
text:
@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: TheJessicaKill
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 13:10:47 -0800
tweet_location: Vancouver/Beverly Hills
user_timezone: Pacific Time (US & Canada)
text:
@united Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-23 13:11:29 -0800
tweet_location: Does it really matter
text:
@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: BKWIL
tweet_created: 2015-02-23 13:11:35 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: Jim_Rehbein
tweet_created: 2015-02-23 13:11:39 -0800
tweet_location: Ottawa, Ontario
user_timezone: Eastern Time (US & Canada)
text:
@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: cristobalwong
tweet_created: 2015-02-23 13:11:39 -0800
tweet_location: San Francisco Bay Area
text:
@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: Potatopainter
tweet_created: 2015-02-23 13:11:50 -0800
tweet_location: Earth
text:
@AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes?


airline_sentiment: positive
airline: Delta
name: DoubleBox
tweet_created: 2015-02-23 13:11:53 -0800
tweet_location: Austin, TX
user_timezone: Central Time (US & Canada)
text:
@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: josebenegas
tweet_created: 2015-02-23 13:12:09 -0800
user_timezone: Buenos Aires
text:
@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ashritt
tweet_created: 2015-02-23 13:12:17 -0800
tweet_location: Iowa City, IA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW &amp; got here and that was only standby.


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: scott_fitzy
tweet_created: 2015-02-23 13:13:22 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-23 13:14:40 -0800
tweet_location: Does it really matter
text:
@USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: smaguire2
tweet_created: 2015-02-23 13:15:46 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: ashritt
tweet_created: 2015-02-23 13:15:50 -0800
tweet_location: Iowa City, IA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir she was rude, unprofessional,  not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: smaguire2
tweet_created: 2015-02-23 13:16:28 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: smaguire2
tweet_created: 2015-02-23 13:17:05 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: LightSuitcase
tweet_created: 2015-02-23 13:17:17 -0800
tweet_location: Here. But I want to be there.
text:
@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: iAMalexmetz
tweet_created: 2015-02-23 13:17:43 -0800
tweet_location: Los Angeles, CA
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir now 2 hrs! Guess I should just hang up &amp; give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: PreyingMantis02
tweet_created: 2015-02-23 13:18:00 -0800
text:
@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: SyracuseJen
tweet_created: 2015-02-23 13:18:02 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir will not let me reuse my ticket.  Thus I have booked my vacation with Delta!  Never flying on American again......


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: ashritt
tweet_created: 2015-02-23 13:18:02 -0800
tweet_location: Iowa City, IA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant


airline_sentiment: neutral
airline: US Airways
name: NotClayManship
tweet_created: 2015-02-23 13:18:14 -0800
tweet_location: Indianapolis
user_timezone: Quito
text:
@USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48"


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: joseglopez00
tweet_created: 2015-02-23 13:18:36 -0800
tweet_location: Springfield, MO
user_timezone: Central Time (US & Canada)
text:
@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-23 13:19:04 -0800
tweet_location: Does it really matter
text:
@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Hustleran
tweet_created: 2015-02-23 13:19:32 -0800
text:
@SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!


airline_sentiment: positive
airline: Southwest
name: levijunkert
tweet_created: 2015-02-23 13:19:42 -0800
tweet_location: San Francisco, CA
user_timezone: Mountain Time (US & Canada)
text:
@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: eatmyshorts2263
tweet_created: 2015-02-23 13:20:40 -0800
tweet_location: Carmen SanDiego
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: smaguire2
tweet_created: 2015-02-23 13:20:56 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways citizen. I fly your airline constantly and am so offended.  Derrick Bussey. Now Im crying on this airplane because I'm so upset


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: itsmetsforme
tweet_created: 2015-02-23 13:21:05 -0800
tweet_location: mets hell
text:
@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: smaguire2
tweet_created: 2015-02-23 13:21:20 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways this is no way to treat women.  I want someone to contact me and explain how they will make this acceptable.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: horizon_endless
tweet_created: 2015-02-23 13:21:28 -0800
tweet_location: Brooklyn, NY
text:
@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: cristobalwong
tweet_created: 2015-02-23 13:22:35 -0800
tweet_location: San Francisco Bay Area
text:
@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: smaguire2
tweet_created: 2015-02-23 13:22:37 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me.


airline_sentiment: positive
airline: US Airways
name: Jabis4
tweet_created: 2015-02-23 13:22:49 -0800
tweet_location: VT
user_timezone: Eastern Time (US & Canada)
text:
@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...


airline_sentiment: neutral
airline: American
name: stackach
tweet_created: 2015-02-23 13:23:17 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: hamms6
tweet_created: 2015-02-23 13:23:29 -0800
tweet_location: PNW
user_timezone: Pacific Time (US & Canada)
text:
.@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now


airline_sentiment: neutral
airline: US Airways
name: smaguire2
tweet_created: 2015-02-23 13:23:35 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways and I would have been willing to give him the benefit of the doubt and say we misunderstood each other until he went on a


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: CravenMorhead
tweet_created: 2015-02-23 13:23:38 -0800
user_timezone: Mountain Time (US & Canada)
text:
@SouthwestAir 10+ people pre boarded
Only 1 needed a wheel chair off the plane... Was NOT the case boarding


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: suetrio
tweet_created: 2015-02-23 13:24:05 -0800
text:
@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: pantsasnapkins
tweet_created: 2015-02-23 13:25:02 -0800
tweet_location: The Specific Ocean
text:
@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: smaguire2
tweet_created: 2015-02-23 13:25:06 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey.  DCA. Would like to reiterate that I was


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: smaguire2
tweet_created: 2015-02-23 13:25:39 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: TuraOntheroad
tweet_created: 2015-02-23 13:25:44 -0800
tweet_location: Brooklyn
user_timezone: Pacific Time (US & Canada)
text:
@united Nope. Walked up &amp; down the ORF terminal, &amp; not a United agent to be found. Showed up @ last minute to board us. Many panicked people


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-23 13:26:19 -0800
tweet_location: Does it really matter
text:
@USAirways the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: pantsasnapkins
tweet_created: 2015-02-23 13:26:42 -0800
tweet_location: The Specific Ocean
text:
@AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: bartha75
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 13:26:45 -0800
tweet_location: san diego
text:
@united  found a group of people who actually hates people more than ISIS, thats right United Airlines.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: skadott
tweet_created: 2015-02-23 13:27:02 -0800
tweet_location: san marcos,ca
text:
@AmericanAir 12 calls in the span of two days........none of which available to speak to someone.  You are un F-in believable.  worst ever


airline_sentiment: neutral
airline: Southwest
name: rcymozart
tweet_created: 2015-02-23 13:27:15 -0800
tweet_location: Redlands, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.


airline_sentiment: positive
airline: Southwest
name: zupshawrl
tweet_created: 2015-02-23 13:27:56 -0800
text:
@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ezemanalyst
tweet_created: 2015-02-23 13:28:08 -0800
text:
@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: xRaeCatherine
tweet_created: 2015-02-23 13:28:18 -0800
text:
@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: jcbtdd
tweet_created: 2015-02-23 13:28:26 -0800
tweet_location: Swooning in New York, New York
user_timezone: Eastern Time (US & Canada)
text:
@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-23 13:29:08 -0800
tweet_location: Does it really matter
text:
@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: Itoe20
tweet_created: 2015-02-23 13:29:49 -0800
tweet_location: DFW
user_timezone: Central Time (US & Canada)
text:
@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to "weather", while other flights were still landing at DFW


airline_sentiment: neutral
airline: US Airways
name: smaguire2
tweet_created: 2015-02-23 13:29:55 -0800
user_timezone: Atlantic Time (Canada)
text:
@USAirways I'm shutting my data off for the flight. I want some response by the time I land.  You have 2 hours.


airline_sentiment: positive
airline: Virgin America
name: Travelzoo
tweet_created: 2015-02-23 13:30:10 -0800
tweet_location: New York, NY
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: ezemanalyst
tweet_created: 2015-02-23 13:30:11 -0800
text:
@AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers.   hahahah pathetic


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: FunNateofPMG
tweet_created: 2015-02-23 13:31:01 -0800
user_timezone: Quito
text:
@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: StephanSDalal
tweet_created: 2015-02-23 13:31:14 -0800
text:
@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: joshahamilton
tweet_created: 2015-02-23 13:31:20 -0800
tweet_location: Cali native now in Charlotte
user_timezone: Quito
text:
@USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600?????


airline_sentiment: negative
negativereason: longlines
airline: American
name: Itoe20
tweet_created: 2015-02-23 13:31:52 -0800
tweet_location: DFW
user_timezone: Central Time (US & Canada)
text:
@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: T_Lubinski
tweet_created: 2015-02-23 13:32:03 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: skadott
tweet_created: 2015-02-23 13:32:15 -0800
tweet_location: san marcos,ca
text:
@americanair the best is your 800 message saying to use website and your website is saying you need to call.  If you don't answer, #hardtodo


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: cristobalwong
tweet_created: 2015-02-23 13:32:28 -0800
tweet_location: San Francisco Bay Area
text:
@united Asked Flight attendant what typical compensation would be &amp; says we might get free TV. #Unacceptable


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: ashtongr8z
tweet_created: 2015-02-23 13:32:56 -0800
user_timezone: Alaska
text:
@USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: dustinpjones
tweet_created: 2015-02-23 13:33:27 -0800
tweet_location: Bartlesville, OK
user_timezone: Central Time (US & Canada)
text:
@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.


airline_sentiment: neutral
airline: American
name: TheRealOsleger
tweet_created: 2015-02-23 13:33:31 -0800
text:
@AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: dfpietra
tweet_created: 2015-02-23 13:34:50 -0800
tweet_location: West Hollywood, CA
text:
@united really?  Someone called in sick and then someone FORGOT to call a replacement?!  Now an hour Late Flight to take off. #theworst


airline_sentiment: negative
negativereason: Late Flight
airline: Virgin America
name: noelduan
tweet_created: 2015-02-23 13:35:23 -0800
tweet_location: SF ↔ NY
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: TERRILHERNANDEZ
tweet_created: 2015-02-23 13:35:52 -0800
tweet_location: Fort Lauderdale-Dallas-Boston
user_timezone: Central Time (US & Canada)
text:
@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: AnnaIntheCity
tweet_created: 2015-02-23 13:37:14 -0800
tweet_location: Northern Virginia
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit &amp; losing $400,we just want to change ticket.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: UllCon
tweet_created: 2015-02-23 13:37:46 -0800
tweet_location: Michigan, US
user_timezone: Quito
text:
@AmericanAir I paid using Paypal online and after I was charged there was a "System Error" which is what I ended up calling about.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: TejasGooner
tweet_created: 2015-02-23 13:38:07 -0800
tweet_location: The Republic of Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: laarsNL
tweet_created: 2015-02-23 13:39:10 -0800
tweet_location: Rotterdam, the Netherlands
user_timezone: Amsterdam
text:
@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: lajollamom
tweet_coord: [32.73154946, -117.19636508]
tweet_created: 2015-02-23 13:39:24 -0800
tweet_location: La Jolla, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?


airline_sentiment: positive
airline: Southwest
name: KatePatay
tweet_coord: [39.50503682, -119.77382751]
tweet_created: 2015-02-23 13:40:10 -0800
tweet_location: Reno, NV
user_timezone: Alaska
text:
@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: kanne822
tweet_created: 2015-02-23 13:40:19 -0800
tweet_location: Gilbert, AZ
user_timezone: Arizona
text:
@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too..


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: evlev1
tweet_created: 2015-02-23 13:40:34 -0800
tweet_location: CHI/ATX
user_timezone: Central Time (US & Canada)
text:
@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: yesimsure_1
tweet_created: 2015-02-23 13:40:46 -0800
user_timezone: West Central Africa
text:
@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: kanne822
tweet_created: 2015-02-23 13:41:12 -0800
tweet_location: Gilbert, AZ
user_timezone: Arizona
text:
@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MusseZam
tweet_created: 2015-02-23 13:41:14 -0800
text:
@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out!


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: suzyyogi
tweet_created: 2015-02-23 13:42:47 -0800
tweet_location: suburbs of Pittsburgh....
user_timezone: Quito
text:
@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: cbratch67
tweet_created: 2015-02-23 13:43:09 -0800
text:
@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!


airline_sentiment: positive
airline: American
name: AmySaunders19
tweet_created: 2015-02-23 13:44:10 -0800
text:
@AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you!


airline_sentiment: positive
airline: Southwest
name: MauLoaIkaika73
tweet_created: 2015-02-23 13:44:24 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: kevinforgoogle
tweet_created: 2015-02-23 13:44:29 -0800
tweet_location: San Francisco, CA
text:
@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: jasemccarty
tweet_created: 2015-02-23 13:44:32 -0800
tweet_location: BTR/DCA/IAD/MSY - etc
user_timezone: Central Time (US & Canada)
text:
@USAirways I checked in "Standby for 1st Class" only to find I am "not on the list". This merger is a pain.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: pjmartin44
tweet_created: 2015-02-23 13:44:34 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly


airline_sentiment: neutral
airline: Southwest
name: itsangieohyeah
tweet_created: 2015-02-23 13:45:01 -0800
tweet_location: Dodger Stadium | Disneyland
user_timezone: Pacific Time (US & Canada)
text:
“@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S” Thanks again SW


airline_sentiment: neutral
airline: American
name: cmkest
tweet_created: 2015-02-23 13:45:12 -0800
text:
@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: tiffy_mac
tweet_created: 2015-02-23 13:45:44 -0800
tweet_location: Brighton, UK
text:
@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions &amp; you couldn't care less!....


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: onerockgypsy
tweet_created: 2015-02-23 13:46:30 -0800
tweet_location: next city
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: dinner_thoughts
tweet_created: 2015-02-23 13:46:32 -0800
tweet_location: Boston, MA - Scottsdale, AZ
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir finally at final destination but not w/o extra significant travel expenses &amp; missed work. How can you resolve this experience?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: US Airways
name: joshahamilton
tweet_created: 2015-02-23 13:47:25 -0800
tweet_location: Cali native now in Charlotte
user_timezone: Quito
text:
@USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: seezulu
tweet_created: 2015-02-23 13:48:54 -0800
text:
@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: FahadHassan
tweet_created: 2015-02-23 13:49:03 -0800
tweet_location: Washington D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered.  Awful service continues.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: pjmartin44
tweet_created: 2015-02-23 13:49:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft  tell the truth! @unfriendly


airline_sentiment: neutral
airline: Delta
name: BritishAirNews
tweet_created: 2015-02-23 13:50:04 -0800
tweet_location: UK
user_timezone: Sydney
text:
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/fW3cy8HGdJ


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: DavidVing
tweet_created: 2015-02-23 13:50:05 -0800
text:
@AmericanAir most disgusting chicken entree I've ever seen.  Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: roblasvegas
tweet_created: 2015-02-23 13:51:13 -0800
tweet_location: Las Vegas
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir Can't help now as all seats have been taken.  There has to be a way to handle high volume of call days.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: rcymozart
tweet_created: 2015-02-23 13:51:25 -0800
tweet_location: Redlands, CA
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: FunNateofPMG
tweet_created: 2015-02-23 13:51:32 -0800
user_timezone: Quito
text:
@AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air...


airline_sentiment: positive
airline: Southwest
name: Pushmyn
tweet_created: 2015-02-23 13:51:37 -0800
tweet_location: Littleton, NH
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir 3 hours and 80 degree difference. Yes please!!  MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D


airline_sentiment: neutral
airline: Southwest
name: jlivingood
tweet_created: 2015-02-23 13:52:46 -0800
tweet_location: Philadelphia, PA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: FNMacDougall
tweet_created: 2015-02-23 13:53:13 -0800
tweet_location: Los Angeles, CA
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems


airline_sentiment: positive
airline: Delta
name: sixfortheroad
tweet_created: 2015-02-23 13:54:07 -0800
user_timezone: Atlantic Time (Canada)
text:
@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!


airline_sentiment: positive
airline: Southwest
name: SportsDiva84
tweet_created: 2015-02-23 13:54:58 -0800
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: portal_narlish
tweet_created: 2015-02-23 13:55:28 -0800
tweet_location: San Francisco, CA
text:
@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury.


airline_sentiment: negative
negativereason: longlines
airline: United
name: franciscogonima
tweet_coord: [39.85799572, -104.67056217]
tweet_created: 2015-02-23 13:58:12 -0800
tweet_location: San Antonio, Texas
user_timezone: Central Time (US & Canada)
text:
@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time &amp; lots of frustrated flyers standing around


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: SamuelSitt
tweet_created: 2015-02-23 14:00:38 -0800
tweet_location: Eatontown, NJ
user_timezone: Eastern Time (US & Canada)
text:
@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: NikkiDan96
tweet_created: 2015-02-23 14:01:00 -0800
text:
@SouthwestAir do these scavenger hunt  locations have anything in common because I'm playing detective trying to figure out the one for ATL.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: redeyes313
tweet_created: 2015-02-23 14:01:23 -0800
tweet_location: Lake County, Illinois
text:
@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: franciscogonima
tweet_coord: [39.85790482, -104.67039013]
tweet_created: 2015-02-23 14:01:35 -0800
tweet_location: San Antonio, Texas
user_timezone: Central Time (US & Canada)
text:
@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: FahadHassan
tweet_created: 2015-02-23 14:02:10 -0800
tweet_location: Washington D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: dustinpjones
tweet_created: 2015-02-23 14:02:26 -0800
tweet_location: Bartlesville, OK
user_timezone: Central Time (US & Canada)
text:
@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: TejasGooner
tweet_created: 2015-02-23 14:02:42 -0800
tweet_location: The Republic of Texas
user_timezone: Central Time (US & Canada)
text:
@AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: FahadHassan
tweet_created: 2015-02-23 14:03:00 -0800
tweet_location: Washington D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: ProfessorpaUL15
tweet_created: 2015-02-23 14:03:13 -0800
user_timezone: Atlantic Time (Canada)
text:
@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7


airline_sentiment: neutral
airline: American
name: KestrelEng
tweet_created: 2015-02-23 14:03:46 -0800
tweet_location: Dublin, Ireland
text:
@AmericanAir See photo of 787 model &amp; our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/oilnCfWEyg


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jasemccarty
tweet_created: 2015-02-23 14:03:58 -0800
tweet_location: BTR/DCA/IAD/MSY - etc
user_timezone: Central Time (US & Canada)
text:
@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?


airline_sentiment: neutral
airline: US Airways
name: FahadHassan
tweet_created: 2015-02-23 14:04:01 -0800
tweet_location: Washington D.C.
user_timezone: Eastern Time (US & Canada)
text:
@USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: jasonpblakey
tweet_coord: [40.69814396, -74.17906717]
tweet_created: 2015-02-23 14:04:02 -0800
user_timezone: London
text:
@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines


airline_sentiment: neutral
airline: American
name: KestrelEng
tweet_created: 2015-02-23 14:06:21 -0800
tweet_location: Dublin, Ireland
text:
@AmericanAir See photo of B787 scale model &amp; our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/kfD4WQRkLW


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: leahstokes
tweet_created: 2015-02-23 14:06:47 -0800
tweet_location: Cambridge, MA, USA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: leahstokes
tweet_created: 2015-02-23 14:07:29 -0800
tweet_location: Cambridge, MA, USA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume


airline_sentiment: positive
airline: American
name: deongordon
tweet_created: 2015-02-23 14:07:40 -0800
tweet_location: birmingham, usa
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: cameronsmith17
tweet_created: 2015-02-23 14:10:34 -0800
user_timezone: Mountain Time (US & Canada)
text:
@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: amy_lombard
tweet_created: 2015-02-23 14:10:50 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: Rizzilient
tweet_created: 2015-02-23 14:11:58 -0800
text:
@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: msc9004
tweet_created: 2015-02-23 14:12:13 -0800
tweet_location: NYC
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir has been almost a month and still no response to my online complaint/questions. Out $300 because of it.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ryanaround
tweet_created: 2015-02-23 14:12:27 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.


airline_sentiment: positive
airline: Delta
name: paradeinpink
tweet_created: 2015-02-23 14:13:12 -0800
tweet_location: Somewhere
text:
So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: GabrielleRubyM
tweet_created: 2015-02-23 14:13:20 -0800
tweet_location: Washington, D.C
text:
@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat &amp; now ur not pickng up the phone.Only hve 18 hrs left!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: ryanaround
tweet_created: 2015-02-23 14:13:21 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: hamms6
tweet_created: 2015-02-23 14:15:15 -0800
tweet_location: PNW
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir I understand they're busy &amp; doing their best. My frustration is an automated call changing my flight w/o allowing me to talk


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: cubexg
tweet_created: 2015-02-23 14:15:42 -0800
tweet_location: New York
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: tjelke
tweet_created: 2015-02-23 14:16:28 -0800
tweet_location: Miami, Florida, USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: reebokpumped
tweet_created: 2015-02-23 14:17:11 -0800
tweet_location: Milwaukee
user_timezone: Central Time (US & Canada)
text:
@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: shelleyward73
tweet_created: 2015-02-23 14:17:20 -0800
tweet_location: OREGON
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane


airline_sentiment: negative
negativereason: Can't Tell
airline: Southwest
name: goodchrism
tweet_created: 2015-02-23 14:17:34 -0800
tweet_location: Boston, MA
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.


airline_sentiment: positive
airline: Southwest
name: royvergara
tweet_created: 2015-02-23 14:18:32 -0800
tweet_location: Las Vegas, NV
user_timezone: Pacific Time (US & Canada)
text:
Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: eozonian
tweet_created: 2015-02-23 14:18:58 -0800
tweet_location: TLH
text:
@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.


airline_sentiment: neutral
airline: United
name: RoatanGallery
tweet_created: 2015-02-23 14:18:58 -0800
tweet_location: Roatan, Islas de la Bahia
user_timezone: Eastern Time (US & Canada)
text:
@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?


airline_sentiment: neutral
airline: US Airways
name: MBisTired
tweet_created: 2015-02-23 14:20:08 -0800
text:
@USAirways is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: TheRachelBloom
tweet_created: 2015-02-23 14:20:52 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: ElmiraBudMan
tweet_created: 2015-02-23 14:20:57 -0800
tweet_location: Does it really matter
text:
@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: GrrraceSM
tweet_created: 2015-02-23 14:22:31 -0800
tweet_location: London
text:
@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: jasemccarty
tweet_created: 2015-02-23 14:22:49 -0800
tweet_location: BTR/DCA/IAD/MSY - etc
user_timezone: Central Time (US & Canada)
text:
@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: suetrio
tweet_created: 2015-02-23 14:23:02 -0800
text:
@USAirways And you took away my 1st class seat.  Love being a Chairman Preferred and assigned row 24 seat B middle seat


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: ciaoholly
tweet_created: 2015-02-23 14:23:08 -0800
tweet_location: NYC
text:
@USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: dfpietra
tweet_created: 2015-02-23 14:23:53 -0800
tweet_location: West Hollywood, CA
text:
@united @dfpietra THAT'S your response?  Shaking my head back and forth with a tsk. You can do better-from customer service to your apology


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: pantsasnapkins
tweet_created: 2015-02-23 14:24:17 -0800
tweet_location: The Specific Ocean
text:
@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: T_Money84
tweet_created: 2015-02-23 14:24:45 -0800
tweet_location: DMV
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: Gregm528
tweet_created: 2015-02-23 14:25:09 -0800
tweet_location: NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: simpsonVT
tweet_created: 2015-02-23 14:26:53 -0800
tweet_location: Kensington, MD
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Gregm528
tweet_created: 2015-02-23 14:26:56 -0800
tweet_location: NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ShannonRuetsch
tweet_created: 2015-02-23 14:27:40 -0800
tweet_location: NYC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated


airline_sentiment: neutral
airline: US Airways
name: jasemccarty
tweet_created: 2015-02-23 14:28:39 -0800
tweet_location: BTR/DCA/IAD/MSY - etc
user_timezone: Central Time (US & Canada)
text:
@USAirways also, can you explain why, when I checked in, on the US Airways site, &amp; picked "Standby for 1st" I was not put on the list?


airline_sentiment: positive
airline: Southwest
name: brian_willie
tweet_created: 2015-02-23 14:28:51 -0800
tweet_location: Franklin, TN
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: KelliZink
tweet_created: 2015-02-23 14:29:08 -0800
tweet_location: Chicago & traveling the world
user_timezone: Central Time (US & Canada)
text:
@united you Cancelled Flighted our flights for no reason &amp; now we have been on the phone for AN HOUR on our vacation. Why?


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: djcheros
tweet_created: 2015-02-23 14:30:10 -0800
tweet_location: Portland, Maine
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue once again my flight is delayed. I hope I dont miss my  connecting. Please don't fuck me... I have a girlfriend -_-


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: UllCon
tweet_created: 2015-02-23 14:31:42 -0800
tweet_location: Michigan, US
user_timezone: Quito
text:
@AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page.


airline_sentiment: negative
negativereason: Late Flight
airline: United
name: kachampney
tweet_created: 2015-02-23 14:31:58 -0800
tweet_location: Killington, Vt
text:
@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ekatz24
tweet_created: 2015-02-23 14:33:38 -0800
user_timezone: Central Time (US & Canada)
text:
@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m


airline_sentiment: neutral
airline: United
name: colbycaterina
tweet_created: 2015-02-23 14:34:50 -0800
tweet_location: lalaland
user_timezone: Eastern Time (US & Canada)
text:
@united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on


airline_sentiment: positive
airline: Southwest
name: WalterFaddoul
tweet_created: 2015-02-23 14:35:04 -0800
tweet_location: Indianapolis, Indiana; USA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations


airline_sentiment: neutral
airline: American
name: jckaufman
tweet_created: 2015-02-23 14:35:06 -0800
tweet_location: Cuenca, Azuay, Ecuador
user_timezone: Central Time (US & Canada)
text:
@AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https://t.co/5ON3KlzVMT


airline_sentiment: positive
airline: Southwest
name: WalterFaddoul
tweet_created: 2015-02-23 14:35:43 -0800
tweet_location: Indianapolis, Indiana; USA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Virgin America
name: rachie1126
tweet_created: 2015-02-23 14:35:50 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!


airline_sentiment: negative
negativereason: Lost Luggage
airline: Southwest
name: brookardi
tweet_created: 2015-02-23 14:36:01 -0800
user_timezone: Quito
text:
@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/


airline_sentiment: positive
airline: Southwest
name: WalterFaddoul
tweet_created: 2015-02-23 14:36:22 -0800
tweet_location: Indianapolis, Indiana; USA
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: eadonjacobs
tweet_created: 2015-02-23 14:36:24 -0800
tweet_location: san francisco
user_timezone: Arizona
text:
@united rarely ceases to amaze...for the worse.  i hope this is the last time i "have" to fly with you.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: hellodukesy
tweet_created: 2015-02-23 14:36:42 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!!


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: colbycaterina
tweet_created: 2015-02-23 14:36:51 -0800
tweet_location: lalaland
user_timezone: Eastern Time (US & Canada)
text:
@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet


airline_sentiment: neutral
airline: Virgin America
name: emilybg78
tweet_created: 2015-02-23 14:36:58 -0800
tweet_location: Stockton, CA
user_timezone: Arizona
text:
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.


airline_sentiment: neutral
airline: US Airways
name: VincesViews
tweet_created: 2015-02-23 14:36:59 -0800
tweet_location: San Jose, Ca
user_timezone: Eastern Time (US & Canada)
text:
@USAirways can you help chairman? I am on flight 686 PHX connect 599 SJC will miss connection can you reroute please.


airline_sentiment: negative
negativereason: Damaged Luggage
airline: American
name: CineDrones
tweet_created: 2015-02-23 14:37:53 -0800
tweet_location: Orlando, FL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: rhyminanstealin
tweet_created: 2015-02-23 14:37:55 -0800
tweet_location: Washington, DC
user_timezone: Central Time (US & Canada)
text:
@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: leahstokes
tweet_created: 2015-02-23 14:38:04 -0800
tweet_location: Cambridge, MA, USA
user_timezone: Eastern Time (US & Canada)
text:
Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: SLKToday
tweet_created: 2015-02-23 14:38:39 -0800
tweet_location: Manchester
text:
@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways


airline_sentiment: neutral
airline: Southwest
name: HanlonBrothers
tweet_created: 2015-02-23 14:38:55 -0800
tweet_location: Gold Coast, Australia
user_timezone: Brisbane
text:
@SouthwestAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/iQnVyFPg4P


airline_sentiment: neutral
airline: US Airways
name: HanlonBrothers
tweet_created: 2015-02-23 14:39:40 -0800
tweet_location: Gold Coast, Australia
user_timezone: Brisbane
text:
@USAirways New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/WbhbljJkS7


airline_sentiment: neutral
airline: Southwest
name: UpShootHort
tweet_created: 2015-02-23 14:39:48 -0800
tweet_location: Madison, OH
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http://t.co/BVfAxDUBAQ


airline_sentiment: neutral
airline: American
name: HanlonBrothers
tweet_created: 2015-02-23 14:41:35 -0800
tweet_location: Gold Coast, Australia
user_timezone: Brisbane
text:
@AmericanAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/NBZkhiZF3V


airline_sentiment: neutral
airline: US Airways
name: tjelke
tweet_created: 2015-02-23 14:44:49 -0800
tweet_location: Miami, Florida, USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I am good. I just did not understand the terminology.  but the merger brings new verbiage


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: vairamo
tweet_created: 2015-02-23 14:45:53 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: jasonpblakey
tweet_coord: [40.6992418, -74.17884798]
tweet_created: 2015-02-23 14:46:03 -0800
user_timezone: London
text:
@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: SamuelMondo
tweet_created: 2015-02-23 14:48:51 -0800
tweet_location: Manchester
user_timezone: London
text:
@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: CapitalCam
tweet_created: 2015-02-23 14:49:16 -0800
tweet_location: Philadelphia, PA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways Your "moveup" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am...


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: mitchsunderland
tweet_created: 2015-02-23 14:49:44 -0800
tweet_location: Florida Raised, NYC Based
user_timezone: London
text:
@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA)


airline_sentiment: negative
negativereason: Damaged Luggage
airline: American
name: SamuelMondo
tweet_created: 2015-02-23 14:50:00 -0800
tweet_location: Manchester
user_timezone: London
text:
@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: mitchsunderland
tweet_created: 2015-02-23 14:50:05 -0800
tweet_location: Florida Raised, NYC Based
user_timezone: London
text:
.@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: GREATNESSEOA
tweet_created: 2015-02-23 14:50:27 -0800
tweet_location: McKinney TX
text:
@AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: GREATNESSEOA
tweet_created: 2015-02-23 14:51:08 -0800
tweet_location: McKinney TX
text:
@AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it...


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: GREATNESSEOA
tweet_created: 2015-02-23 14:51:59 -0800
tweet_location: McKinney TX
text:
@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that


airline_sentiment: negative
negativereason: Damaged Luggage
airline: American
name: SamuelMondo
tweet_created: 2015-02-23 14:52:27 -0800
tweet_location: Manchester
user_timezone: London
text:
@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!


airline_sentiment: neutral
airline: US Airways
name: tjelke
tweet_created: 2015-02-23 14:53:09 -0800
tweet_location: Miami, Florida, USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways but question :  if the downgrade include losing first class do you get money back ? http://t.co/LfT7QD23Sy


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: maggie_randall
tweet_created: 2015-02-23 14:53:21 -0800
user_timezone: Quito
text:
@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: SenorIanAllan
tweet_created: 2015-02-23 14:53:33 -0800
tweet_location: NYC
user_timezone: Central Time (US & Canada)
text:
@AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul


airline_sentiment: neutral
airline: United
name: MisterDJW
tweet_created: 2015-02-23 14:55:22 -0800
text:
@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: DCBein
tweet_created: 2015-02-23 14:55:37 -0800
tweet_location: Philadelphia, PA
text:
@JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing.


airline_sentiment: positive
airline: American
name: brianvautour
tweet_created: 2015-02-23 14:56:06 -0800
tweet_location: Preferably on a plane
user_timezone: America/Los_Angeles
text:
@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT


airline_sentiment: neutral
airline: Delta
name: MALTSCHLITZMANN
tweet_created: 2015-02-23 14:58:15 -0800
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?


airline_sentiment: neutral
airline: Southwest
name: markjohnson319
tweet_created: 2015-02-23 15:00:28 -0800
tweet_location: Dallas, TX
text:
@SouthwestAir opened online applications for Fall 2015 intern positions throughout the company.  Apply via https://t.co/GmL7ot3IMH


airline_sentiment: negative
negativereason: Bad Flight
airline: Southwest
name: momfluential
tweet_created: 2015-02-23 15:01:12 -0800
tweet_location: Southern California
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?


airline_sentiment: positive
airline: Southwest
name: itspr1
tweet_created: 2015-02-23 15:01:35 -0800
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.


airline_sentiment: neutral
airline: Southwest
name: davidgoodson71
tweet_created: 2015-02-23 15:01:40 -0800
text:
@SouthwestAir I enjoyed a call from my good friend he's Flight Booking Problems his flights elsewhere as I tweet one at a time I will tell as many as I can


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: mjc_collins
tweet_created: 2015-02-23 15:03:06 -0800
text:
@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: AaronGirson
tweet_coord: [26.07694041, -80.13546475]
tweet_created: 2015-02-23 15:03:21 -0800
text:
@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK.  has terrible service and UA staff cannot reach Silver


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Virgin America
name: murphicus
tweet_created: 2015-02-23 15:05:09 -0800
tweet_location: new york, new york
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica hi! i'm so excited about your $99 LGA-&gt;DAL deal- but i've been trying 2 book since last week &amp; the page never loads. thx!


airline_sentiment: positive
airline: Southwest
name: trselbrede
tweet_created: 2015-02-23 15:05:11 -0800
text:
@SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: jasemccarty
tweet_created: 2015-02-23 15:05:17 -0800
tweet_location: BTR/DCA/IAD/MSY - etc
user_timezone: Central Time (US & Canada)
text:
@USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 &amp; being argued with.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: cammj14
tweet_created: 2015-02-23 15:06:19 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: hangsf
tweet_created: 2015-02-23 15:07:04 -0800
tweet_location: San Francisco, California, USA
user_timezone: Alaska
text:
@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!


airline_sentiment: neutral
airline: American
name: jetsetterprob
tweet_created: 2015-02-23 15:08:16 -0800
tweet_location: Brooklyn to Across the Globe
text:
@AmericanAir #epicfail on connections in #Chicago today, extremely disappointed w/ unaccommodating customer service, rethinking loyalty 😐


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: hhagerty
tweet_created: 2015-02-23 15:08:53 -0800
tweet_location: Denver, CO
user_timezone: Mountain Time (US & Canada)
text:
@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination.


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: _Emilky_
tweet_created: 2015-02-23 15:08:53 -0800
tweet_location: Liverpool, UK
user_timezone: London
text:
@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: AsianInTheSun
tweet_created: 2015-02-23 15:10:05 -0800
tweet_location: New York, New York
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: toddntucker
tweet_created: 2015-02-23 15:11:38 -0800
tweet_location: Washington, DC
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights.


airline_sentiment: positive
airline: American
name: EarlGrice
tweet_created: 2015-02-23 15:11:56 -0800
tweet_location: Lee's Summit
user_timezone: Central Time (US & Canada)
text:
@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: DrewDepo
tweet_created: 2015-02-23 15:11:57 -0800
tweet_location: KCMO
text:
@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: jasonpblakey
tweet_coord: [40.69943599, -74.17868875]
tweet_created: 2015-02-23 15:12:36 -0800
user_timezone: London
text:
@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: redeyes313
tweet_created: 2015-02-23 15:14:07 -0800
tweet_location: Lake County, Illinois
text:
@AmericanAir I had it until last night, but because "severe weather" I could make the needed changes and now fair goes up 150 each.


airline_sentiment: neutral
airline: Southwest
name: sick_beat_swift
tweet_created: 2015-02-23 15:14:48 -0800
text:
@SouthwestAir Could you maybe hook (@FuyukaiDesuYo ) with some imagine dragon tickets tonight! SHES a HUGEEEEE FAN &amp; would really love to go


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: waynebevan
tweet_created: 2015-02-23 15:15:24 -0800
user_timezone: Alaska
text:
@AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: redeyes313
tweet_created: 2015-02-23 15:15:48 -0800
tweet_location: Lake County, Illinois
text:
@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: waynebevan
tweet_created: 2015-02-23 15:16:36 -0800
user_timezone: Alaska
text:
@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: zaudrey
tweet_created: 2015-02-23 15:17:32 -0800
user_timezone: Pacific Time (US & Canada)
text:
@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable


airline_sentiment: positive
airline: United
name: aliasboogie
tweet_created: 2015-02-23 15:17:52 -0800
tweet_location: New York City, NY
user_timezone: Eastern Time (US & Canada)
text:
@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: aliasboogie
tweet_created: 2015-02-23 15:18:34 -0800
tweet_location: New York City, NY
user_timezone: Eastern Time (US & Canada)
text:
@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.


airline_sentiment: neutral
airline: US Airways
name: jasemccarty
tweet_created: 2015-02-23 15:19:14 -0800
tweet_location: BTR/DCA/IAD/MSY - etc
user_timezone: Central Time (US & Canada)
text:
@USAirways while I’m asking… 2 of my 11 non upgraded flights, Attendants came &amp; greeted me &amp; thanked me for my business b/c I was Exec Plat.


airline_sentiment: neutral
airline: American
name: CineDrones
tweet_created: 2015-02-23 15:19:48 -0800
tweet_location: Orlando, FL
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir We've sent you more info via DM.  I truly hope you resolve this very quickly. #media #filmcrew #cnn #nbc


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: drestuart
tweet_created: 2015-02-23 15:19:54 -0800
tweet_location: I am from Internet!
user_timezone: Atlantic Time (Canada)
text:
@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: jasemccarty
tweet_created: 2015-02-23 15:20:02 -0800
tweet_location: BTR/DCA/IAD/MSY - etc
user_timezone: Central Time (US & Canada)
text:
@USAirways I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not?


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: rodneyondrums
tweet_created: 2015-02-23 15:20:51 -0800
tweet_location: All over the damn place.
user_timezone: Quito
text:
@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious "costs" that you incur, @united?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: US Airways
name: zacktzane
tweet_created: 2015-02-23 15:21:28 -0800
text:
@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: jasemccarty
tweet_created: 2015-02-23 15:22:25 -0800
tweet_location: BTR/DCA/IAD/MSY - etc
user_timezone: Central Time (US & Canada)
text:
@USAirways as far as being delayed goes… Looks like tailwinds are going to make up for it. Good news!


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: nf14jk
tweet_created: 2015-02-23 15:22:30 -0800
text:
@AmericanAir - Envoy Airlines is a disgrace to the AA family.  Nothing but delays and Cancelled Flightlations, week after week.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: mcconnell_km
tweet_created: 2015-02-23 15:22:36 -0800
tweet_location: Chicago!
user_timezone: Central Time (US & Canada)
text:
@AmericanAir it is absolutely unacceptable.  I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: raymackin
tweet_created: 2015-02-23 15:23:45 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: TinaHovsepian
tweet_created: 2015-02-23 15:24:30 -0800
tweet_location: North Hollywood
text:
@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: zacktzane
tweet_created: 2015-02-23 15:24:30 -0800
text:
@USAirways so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: Rizzilient
tweet_created: 2015-02-23 15:25:03 -0800
text:
@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates.  Have been trying to get to an advantage rep 4 two days


airline_sentiment: neutral
airline: American
name: davejmt
tweet_created: 2015-02-23 15:25:18 -0800
tweet_location: ÜT: -37.82304,144.961311
user_timezone: Hawaii
text:
@AmericanAir - don't be jealous.  I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket.


airline_sentiment: negative
negativereason: Can't Tell
airline: Delta
name: rabonour
tweet_created: 2015-02-23 15:26:11 -0800
tweet_location: Brooklyn, NY
user_timezone: Eastern Time (US & Canada)
text:
Social agencies, this is why we can't have nice things. @JetBlue: Our fleet's on fleek. http://t.co/QRxz0bGbtq


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: AaronGirson
tweet_coord: [26.07324041, -80.14510971]
tweet_created: 2015-02-23 15:26:59 -0800
text:
@united your helpful agents in Club helped.  I am just out baggage fees and a night of my life.stop doing business with @SilverAirways


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: chagaga2013
tweet_coord: [35.17279513, -89.76980671]
tweet_created: 2015-02-23 15:27:33 -0800
tweet_location: new york city
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: raymackin
tweet_created: 2015-02-23 15:27:41 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: aliasboogie
tweet_created: 2015-02-23 15:27:57 -0800
tweet_location: New York City, NY
user_timezone: Eastern Time (US & Canada)
text:
@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: AMoChapman
tweet_created: 2015-02-23 15:28:06 -0800
tweet_location: 'Straya'
user_timezone: Sydney
text:
@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: chagaga2013
tweet_coord: [35.17263842, -89.769988]
tweet_created: 2015-02-23 15:28:25 -0800
tweet_location: new york city
user_timezone: Central Time (US & Canada)
text:
@AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: chagaga2013
tweet_coord: [35.1728241, -89.76989935]
tweet_created: 2015-02-23 15:29:04 -0800
tweet_location: new york city
user_timezone: Central Time (US & Canada)
text:
@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: aliasboogie
tweet_created: 2015-02-23 15:29:10 -0800
tweet_location: New York City, NY
user_timezone: Eastern Time (US & Canada)
text:
@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.


airline_sentiment: neutral
airline: Delta
name: redbaronfilms
tweet_created: 2015-02-23 15:29:23 -0800
tweet_location: hermosa beach california
user_timezone: Pacific Time (US & Canada)
text:
@JetBlue Our non-profit ARC would love tickets as we rely on airlines for extractions in saving abducted children and returning them Home!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: chagaga2013
tweet_coord: [35.17266822, -89.76993377]
tweet_created: 2015-02-23 15:30:03 -0800
tweet_location: new york city
user_timezone: Central Time (US & Canada)
text:
@AmericanAir and just bad cs! I will be back on @JetBlue  at least when you stuck they look out for you and apologize for any trouble


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: American
name: fsugoldy
tweet_created: 2015-02-23 15:30:33 -0800
tweet_location: Ft. Lauderdale
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: chagaga2013
tweet_coord: [35.17282894, -89.76988366]
tweet_created: 2015-02-23 15:31:13 -0800
tweet_location: new york city
user_timezone: Central Time (US & Canada)
text:
@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention


airline_sentiment: positive
airline: Southwest
name: ThWrex
tweet_created: 2015-02-23 15:31:46 -0800
tweet_location: Near Los Angeles CA
text:
@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop.  Glad to be home!  Thanks to the professionals both up front and in the cabin!!!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: GREATNESSEOA
tweet_created: 2015-02-23 15:31:54 -0800
tweet_location: McKinney TX
text:
@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: jennliedel
tweet_created: 2015-02-23 15:32:41 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4.  Worth the extra $200/trip for less hassle and fewer delays


airline_sentiment: positive
airline: United
name: ryanaround
tweet_created: 2015-02-23 15:34:37 -0800
tweet_location: San Francisco
user_timezone: Pacific Time (US & Canada)
text:
@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: BrittanyWolgast
tweet_created: 2015-02-23 15:36:17 -0800
user_timezone: Central Time (US & Canada)
text:
@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.


airline_sentiment: neutral
airline: United
name: family6travels
tweet_created: 2015-02-23 15:37:10 -0800
text:
@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?


airline_sentiment: positive
airline: American
name: Darth_Roo
tweet_created: 2015-02-23 15:37:22 -0800
tweet_location: Somewhere on Tyneside
user_timezone: London
text:
@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: PhilipStafford
tweet_created: 2015-02-23 15:38:22 -0800
tweet_location: Tampa, Florida
text:
@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: ganteisan
tweet_created: 2015-02-23 15:38:52 -0800
tweet_location: Santiago, Chile
user_timezone: Santiago
text:
@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: mattscottcrum
tweet_created: 2015-02-23 15:39:16 -0800
tweet_location: Nashville, TN
user_timezone: Mountain Time (US & Canada)
text:
@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing.


airline_sentiment: positive
airline: US Airways
name: TessHackworthy
tweet_created: 2015-02-23 15:39:25 -0800
user_timezone: Central Time (US & Canada)
text:
@USAirways customer service at its best! Rachel S.  took great care of us at the PHX airport. http://t.co/HG7vEqhGHy


airline_sentiment: positive
airline: Southwest
name: m_panda_bear
tweet_created: 2015-02-23 15:41:30 -0800
tweet_location: + Las Vegas +
text:
@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: PhilipStafford
tweet_created: 2015-02-23 15:44:27 -0800
tweet_location: Tampa, Florida
text:
@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon &amp; you failed miserably


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: PervezNabil
tweet_created: 2015-02-23 15:46:18 -0800
tweet_location: Frisco, Texas
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: samoss58
tweet_created: 2015-02-23 15:46:33 -0800
text:
@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed.


airline_sentiment: positive
airline: Virgin America
name: joyabsalon
tweet_created: 2015-02-23 15:46:46 -0800
tweet_location: Northern Virginia
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: Delta
name: babasnooker
tweet_created: 2015-02-23 15:46:54 -0800
text:
@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.


airline_sentiment: neutral
airline: United
name: JawnRedcorn
tweet_created: 2015-02-23 15:47:14 -0800
tweet_location: Ausvegas
user_timezone: Central Time (US & Canada)
text:
@united I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: bbuck22
tweet_created: 2015-02-23 15:48:24 -0800
tweet_location: Las Vegas, NV
user_timezone: Pacific Time (US & Canada)
text:
@USAirways 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable


airline_sentiment: positive
airline: Southwest
name: mkaynee
tweet_created: 2015-02-23 15:49:02 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: Gregm528
tweet_created: 2015-02-23 15:50:15 -0800
tweet_location: NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @Gregm528 well there is certainly nothing happening "in front" of the scenes. #Noaccountability  #disappointing


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: egk7
tweet_created: 2015-02-23 15:50:31 -0800
text:
@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: egk7
tweet_created: 2015-02-23 15:51:54 -0800
text:
@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!


airline_sentiment: negative
negativereason: Can't Tell
airline: United
name: kabell87
tweet_created: 2015-02-23 15:52:57 -0800
text:
@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: MaryHan28
tweet_created: 2015-02-23 15:53:49 -0800
text:
@AmericanAir  2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer.


airline_sentiment: neutral
airline: US Airways
name: Tai00
tweet_created: 2015-02-23 15:53:55 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.


airline_sentiment: neutral
airline: Southwest
name: amyflenard
tweet_created: 2015-02-23 15:54:26 -0800
tweet_location: darien, il
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity?  i'm hoping for a little bit of extra room! 😊


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: Robin_Downing
tweet_created: 2015-02-23 15:55:00 -0800
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ollypop15
tweet_created: 2015-02-23 15:55:12 -0800
text:
@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ariefriedheim
tweet_created: 2015-02-23 15:55:14 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir I tried site &amp; doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips


airline_sentiment: neutral
airline: Virgin America
name: grantbrowne
tweet_created: 2015-02-23 15:55:18 -0800
tweet_location: Worldwide
user_timezone: Central Time (US & Canada)
text:
@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows "On Time" not "In Flight". Thanks.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: jasemccarty
tweet_created: 2015-02-23 15:55:41 -0800
tweet_location: BTR/DCA/IAD/MSY - etc
user_timezone: Central Time (US & Canada)
text:
@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: monumentsinking
tweet_created: 2015-02-23 15:56:05 -0800
tweet_location: PDX JFK SFO BDL
user_timezone: Pacific Time (US & Canada)
text:
@AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me.


airline_sentiment: neutral
airline: United
name: SmartBlondeSolu
tweet_created: 2015-02-23 15:58:07 -0800
tweet_location: Fort Worth, Texas
user_timezone: Central Time (US & Canada)
text:
@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!


airline_sentiment: negative
negativereason: Bad Flight
airline: American
name: nopunsforrori
tweet_created: 2015-02-23 15:58:34 -0800
tweet_location: Ithaca, NY
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair


airline_sentiment: neutral
airline: Virgin America
name: BobGlavinVO
tweet_created: 2015-02-23 16:01:17 -0800
tweet_location: New York, NY
user_timezone: Eastern Time (US & Canada)
text:
@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree


airline_sentiment: negative
negativereason: Late Flight
airline: Southwest
name: cwolicki
tweet_created: 2015-02-23 16:01:56 -0800
tweet_location: Boston
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight


airline_sentiment: neutral
airline: US Airways
name: VincesViews
tweet_created: 2015-02-23 16:03:00 -0800
tweet_location: San Jose, Ca
user_timezone: Eastern Time (US & Canada)
text:
@USAirways @VincesViews  there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: MikeShor
tweet_created: 2015-02-23 16:03:01 -0800
tweet_location: Coventry, Connecticut
user_timezone: Eastern Time (US & Canada)
text:
@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.


airline_sentiment: neutral
airline: US Airways
name: Tai00
tweet_created: 2015-02-23 16:03:02 -0800
user_timezone: Eastern Time (US & Canada)
text:
@USAirways  I need to email customer service for help and a question, can you please provide the email address?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: frqnttraveler
tweet_created: 2015-02-23 16:03:58 -0800
tweet_location: california
text:
@AmericanAir emailed AAdvantage for status match ... still waiting.  Can't wait to move from @united but help me out here :)


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ItsJustJill
tweet_created: 2015-02-23 16:04:19 -0800
tweet_location: Dallas, or sometimes Detroit
text:
@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise.


airline_sentiment: negative
negativereason: Flight Booking Problems
airline: United
name: frqnttraveler
tweet_created: 2015-02-23 16:05:07 -0800
tweet_location: california
text:
@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: rgarrets
tweet_created: 2015-02-23 16:05:14 -0800
tweet_location: philadephia, pa
text:
@USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Delta
name: PaleoMezzo
tweet_created: 2015-02-23 16:07:05 -0800
tweet_location: Isle of Palms, SC
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue flight for tomorrow morning Cancelled Flighted &amp; can't seem to rebook me. They can't even get me a seat. No clear answer on why Cancelled Flighted.


airline_sentiment: neutral
airline: US Airways
name: rkaradi
tweet_created: 2015-02-23 16:08:46 -0800
text:
@USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w/out paying. confused


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: bellaljoseph
tweet_created: 2015-02-23 16:09:16 -0800
tweet_location: citizen of the world
user_timezone: Arizona
text:
@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude


airline_sentiment: neutral
airline: United
name: koploperfan1992
tweet_coord: [51.3228181, 5.3576138]
tweet_created: 2015-02-23 16:09:54 -0800
tweet_location: Winterfell
text:
@united did you have seen my message today?? About a mcdonnell Douglas dc 10 model?? I will hear it if you read it, Goodnight now


airline_sentiment: neutral
airline: Delta
name: bostongarden
tweet_created: 2015-02-23 16:10:28 -0800
tweet_location: Boston, Austin, Kansas City
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: ashritt
tweet_created: 2015-02-23 16:12:13 -0800
tweet_location: Iowa City, IA
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: pisanijoe
tweet_created: 2015-02-23 16:12:56 -0800
text:
@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: maggie_randall
tweet_created: 2015-02-23 16:14:53 -0800
user_timezone: Quito
text:
@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: brooklyn_dodger
tweet_created: 2015-02-23 16:16:39 -0800
tweet_location: Brooklyn
user_timezone: Eastern Time (US & Canada)
text:
@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: _missjoannalee
tweet_coord: [37.6170841, -122.3877223]
tweet_created: 2015-02-23 16:16:55 -0800
tweet_location: Canada
user_timezone: Pacific Time (US & Canada)
text:
@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed


airline_sentiment: positive
airline: American
name: susan2312
tweet_created: 2015-02-23 16:17:26 -0800
tweet_location: Hants/Surrey, UK
user_timezone: London
text:
@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!


airline_sentiment: negative
negativereason: Cancelled Flight
airline: Southwest
name: Drewscifer
tweet_created: 2015-02-23 16:17:45 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200  for business class? Stay classy


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: United
name: CengageTeamUP
tweet_created: 2015-02-23 16:17:46 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: RoaminTwin
tweet_created: 2015-02-23 16:18:33 -0800
user_timezone: Central Time (US & Canada)
text:
@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: StevenCWaters
tweet_created: 2015-02-23 16:20:07 -0800
tweet_location: Winterville NC
text:
@AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: bbuck22
tweet_created: 2015-02-23 16:20:30 -0800
tweet_location: Las Vegas, NV
user_timezone: Pacific Time (US & Canada)
text:
@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD


airline_sentiment: neutral
airline: Virgin America
name: KGervaise
tweet_created: 2015-02-23 16:20:38 -0800
tweet_location: Georgia
user_timezone: Pacific Time (US & Canada)
text:
@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: jokerunning
tweet_created: 2015-02-23 16:21:06 -0800
tweet_location: South Wales
user_timezone: London
text:
@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: FaknilO
tweet_created: 2015-02-23 16:21:51 -0800
tweet_location: New Mexico
user_timezone: Mountain Time (US & Canada)
text:
@USAirways I agree but per the captain this issue happened before boarding &amp; we all sat in the plane for almost 2 hrs


airline_sentiment: negative
negativereason: Lost Luggage
airline: US Airways
name: Gregm528
tweet_created: 2015-02-23 16:22:10 -0800
tweet_location: NY
user_timezone: Eastern Time (US & Canada)
text:
@USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: whyemes
tweet_created: 2015-02-23 16:22:30 -0800
text:
@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: tclarktweets
tweet_created: 2015-02-23 16:23:12 -0800
tweet_location: San Francisco, CA
text:
@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN


airline_sentiment: positive
airline: American
name: PareshRP
tweet_created: 2015-02-23 16:26:31 -0800
tweet_location: Charlotte, NC
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: melindaeasley
tweet_coord: [35.87658269, -78.79254351]
tweet_created: 2015-02-23 16:27:21 -0800
tweet_location: Manhattan
user_timezone: Eastern Time (US & Canada)
text:
@AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta!


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: EllenMalloy
tweet_created: 2015-02-23 16:28:23 -0800
tweet_location: Chicago
text:
@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: jasemccarty
tweet_created: 2015-02-23 16:28:47 -0800
tweet_location: BTR/DCA/IAD/MSY - etc
user_timezone: Central Time (US & Canada)
text:
@USAirways I’m still disappointed that it is apparently ok for a Flight Attendant who isn’t up on current policy to argue with a traveler.


airline_sentiment: negative
negativereason: Late Flight
airline: American
name: nf14jk
tweet_created: 2015-02-23 16:29:29 -0800
text:
@AmericanAir improve Envoy's performance.  5th trip through ORD in 2015 I've been delayed for hours because of Envoy.  I could drive faster!


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: Wswallace1
tweet_created: 2015-02-23 16:30:24 -0800
text:
@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund.  Never again


airline_sentiment: negative
negativereason: Cancelled Flight
airline: American
name: shelia_talia
tweet_created: 2015-02-23 16:30:33 -0800
text:
@AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere


airline_sentiment: negative
negativereason: Lost Luggage
airline: American
name: sammi2943
tweet_created: 2015-02-23 16:32:04 -0800
text:
@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: tpensari
tweet_created: 2015-02-23 16:32:42 -0800
text:
@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: AChinRust
tweet_created: 2015-02-23 16:33:03 -0800
text:
@AmericanAir btr trained gate agts. Im a frequent flyer &amp; have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding


airline_sentiment: negative
negativereason: Can't Tell
airline: American
name: redeyes313
tweet_created: 2015-02-23 16:35:18 -0800
tweet_location: Lake County, Illinois
text:
@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA.


airline_sentiment: negative
negativereason: Late Flight
airline: US Airways
name: JMeszar
tweet_created: 2015-02-23 16:35:50 -0800
tweet_location: Bedford, NH
user_timezone: Eastern Time (US & Canada)
text:
@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible


airline_sentiment: negative
negativereason: Lost Luggage
airline: United
name: jalvich
tweet_created: 2015-02-23 16:36:48 -0800
user_timezone: Eastern Time (US & Canada)
text:
@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle.


airline_sentiment: neutral
airline: US Airways
name: jasemccarty
tweet_created: 2015-02-23 16:37:23 -0800
tweet_location: BTR/DCA/IAD/MSY - etc
user_timezone: Central Time (US & Canada)
text:
@USAirways I’d suggest proper information dissemination to all staff on a more timely &amp; relevant schedule to prevent this in the future.


airline_sentiment: negative
negativereason: Bad Flight
airline: United
name: goodenufmother
tweet_created: 2015-02-23 16:38:02 -0800
tweet_location: GEM HQ (aka walk-in closet) NY
user_timezone: Eastern Time (US & Canada)
text:
@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother


airline_sentiment: negative
negativereason: Late Flight
airline: Delta
name: RobertPiacente
tweet_coord: [40.76262285, -73.7394313]
tweet_created: 2015-02-23 16:39:54 -0800
tweet_location: Long Island, NY
user_timezone: Eastern Time (US & Canada)
text:
@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: bartha75
tweet_coord: [0.0, 0.0]
tweet_created: 2015-02-23 16:43:09 -0800
tweet_location: san diego
text:
@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: Southwest
name: Drewscifer
tweet_created: 2015-02-23 16:43:22 -0800
tweet_location: Washington DC
user_timezone: Eastern Time (US & Canada)
text:
@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot


airline_sentiment: neutral
airline: Delta
name: babasnooker
tweet_created: 2015-02-23 16:43:44 -0800
text:
@JetBlue When chging flight, isit possible to pay the fare difference in dollars when the ticket was bought completely via point redemption?


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: chagaga2013
tweet_created: 2015-02-23 16:43:45 -0800
tweet_location: new york city
user_timezone: Central Time (US & Canada)
text:
@AmericanAir @barrettkarabis what a joke you can mail
The receipt !! Yet. We can't mail
Them
A payment and fly before hand right


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: FunNateofPMG
tweet_created: 2015-02-23 16:44:09 -0800
user_timezone: Quito
text:
@AmericanAir dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! #CustServ


airline_sentiment: neutral
airline: United
name: goodenufmother
tweet_created: 2015-02-23 16:44:21 -0800
tweet_location: GEM HQ (aka walk-in closet) NY
user_timezone: Eastern Time (US & Canada)
text:
@United so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere


airline_sentiment: negative
negativereason: Can't Tell
airline: US Airways
name: mitchsunderland
tweet_created: 2015-02-23 16:44:47 -0800
tweet_location: Florida Raised, NYC Based
user_timezone: London
text:
Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options.


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: American
name: chagaga2013
tweet_created: 2015-02-23 16:45:14 -0800
tweet_location: new york city
user_timezone: Central Time (US & Canada)
text:
@AmericanAir I have got a flight for
The next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: fsugoldy
tweet_created: 2015-02-23 16:46:01 -0800
tweet_location: Ft. Lauderdale
user_timezone: Central Time (US & Canada)
text:
@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?


airline_sentiment: neutral
airline: United
name: goodenufmother
tweet_created: 2015-02-23 16:48:18 -0800
tweet_location: GEM HQ (aka walk-in closet) NY
user_timezone: Eastern Time (US & Canada)
text:
Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY


airline_sentiment: negative
negativereason: Flight Attendant Complaints
airline: US Airways
name: BradleyPollock
tweet_created: 2015-02-23 16:49:19 -0800
text:
@USAirways I have better Intel than she does!  She said plane is due in at 630.  Flightaware and your own app say 645


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: Apollochplayers
tweet_created: 2015-02-23 16:49:40 -0800
tweet_location: Houston, TX
text:
@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS


airline_sentiment: negative
negativereason: Customer Service Issue
airline: United
name: gregriv
tweet_created: 2015-02-23 16:51:43 -0800
tweet_location: Cleveland, OH
text:
@united  Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??


airline_sentiment: negative
negativereason: Customer Service Issue
airline: US Airways
name: Wheres_Papi
tweet_created: 2015-02-23 16:52:04 -0800
tweet_location: USA
user_timezone: Eastern Time (US & Canada)
text:
@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help


airline_sentiment: negative
negativereason: Cancelled Flight
airline: United
name: whitterbug
tweet_created: 2015-02-23 16:52:05 -0800
tweet_location: Houston, TX
user_timezone: Central Time (US & Canada)
text:
@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS


airline_sentiment: positive
airline: Delta
name: junglejimboston
tweet_created: 2015-02-23 16:52:54 -0800
tweet_location: Somerville, MA
text:
@JetBlue Not trying to make you look bad, on your website it says: "Due to weather in the Charleston, NC" Its actually in SC, not NC


airline_sentiment: negative
negativereason: Bad Flight
airline: US Airways
name: jkfreeman1
tweet_created: 2015-02-23 16:55:28 -0800
tweet_location: Southeastern United States
user_timezone: Central Time (US & Canada)
text:
@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.


airline_sentiment: negative
negativereason: Customer Service Issue
airline: American
name: garytx
tweet_created: 2015-02-23 16:56:04 -0800
tweet_location: Austin, Texas area
user_timezone: Central Time (US & Canada)
text:
.@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for &gt;40 mins until owner returned, 20+ mins after I reported


